Exceptional Values! Extra Value: Receive up to $1800 Limitless Resort Credit or Unlimited Golf. Restrictions apply - see Hard Rock Hotels & Casinos page for details. Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner, and one breakfast in bed the morning after arrival (reservations required, restrictions apply).
Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.
Activities are in full supply, with tennis, rock, climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.
577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.
Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.
Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.
Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
Toll Free Phone:
Barber / Beauty Salon
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 5
Outdoor Pools: 4 Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit email@example.com
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet.
This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay.
Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas.
Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 577
Year Opened: 1999
No Spring Breakers. Adults Only (18 years or older).
DELUXE GOLD ROOM DOUBLE
Garden view with two double beds. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Radio Alarm Clock
Ideal location with partial ocean view. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service, Private check-in area, Complimentary beach bag (1 per room, per stay).
Other Amenities -
Radio Alarm Clock
ROCK SUITE PLATINUM
Oceanfront view. Two bedroom suite with king bed in one room, and two doubles in second room. Living and dining room areas. Hydro spa tub in each room. Oversized balcony with hammock and lounge chairs. Liquor dispenser and 24-hour room service.
Other Amenities -
Radio Alarm Clock
DELUXE GOLD ROOM KING
Garden view with king bed. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Radio Alarm Clock
DELUXE PLATINUM SKYTERRACE
One king bed. Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub. Liquor dispenser, Rock Spa bath amenities, 24-hour room service, turndown service, and Free WiFi.
Other Amenities -
Radio Alarm Clock
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
Snack bar by the pool
Le Petit Conchon -
Flavors of the rustic French countryside served a la carte. Open for dinner from 5:30 pm - 11 pm. .
Cava Roja -
Exotic Spanish dishes and traditional tapas with House Sangria, fine wine, and beer.
Italian specialties served a la carte for dinner. Breakfast buffet.
Premium cuts of the finest steak and a menu of a la carte dishes for dinner. Buffet lunch.
Let me start by saying hubby and I are Legendary members, a young couple with no kids and in our mid 20s and honestly very easy to please but unfortunately our experience in this hotel wasn't the...
Let me start by saying hubby and I are Legendary members, a young couple with no kids and in our mid 20s and honestly very easy to please but unfortunately our experience in this hotel wasn't the best of all. We have been before at the one in Dominican Republic and Cancun so by now we have an idea of what Hard Rock Hotels are or at least should be. So I'm gonna start from the beginning, distance from airport to the hotel is a little far (1h away to be exact) but of course I understand this hotel is in Riviera Maya not Cancun so don't expect a short drive and don't blame the hotel for this, if you want to stay closed to the airport then stay in Cancun. Once we arrived to the hotel the guys were amazing, greeting you with a smile and making you feel like at home and same thing with the check in process, just a bit slow to be honest. Even though we are members we got a very unacceptable room, first building and first floor, mini fridge pipe broken and leaking all over the floor and water coming down the light bulb on top of toilet. Our view was an old fence and lots of dead nature. On first day of arrival we communicated all this to the front desk and Legendary receptionist and they were able to help us out, we got instead a high terrace room with some ocean view which was 10 times better than the one before. Now, property is this hotel is amazing and huge, it is true that there is not actual beach to walk on but the natural pools make it up for it, it is so amazing to see all the fish swimming around you and how calm and relaxing its to be there not worrying about a wave coming and kicking you out or in the ocean and according to some research of our own, this hotel it's the only one with this advantage of having natural pools all around. Heaven and Hacienda both have plenty of pools to hang out and entertainment it's good, heaven it's strictly for adults only while hacienda it's for more for families with kids or under 18 but for some reason my husband and I found Hacienda a little more fun than heaven, the only compliant we have its that there is not enough pool umbrellas and sometimes it's so hard to find a spot with one available. Food here it's ok, breakfast and lunch is the same in every restaurant that you go, buffet style and some giving you the option to grill you a piece of pork, chicken, fish, tuna, etc at the moment you requested it but when it comes to dinner time it is completely different, we tried Zen, Ciao, Los Gallos, The Market and our favorite Le Petit Cochon, this last one serves French food and OMG please do yourself a favor a try it out, you won't be disappointed and make sure you try a dish call "Catch of the Day", it's a bass fish cooked with herbs in a magic savory sauce sooo yummyyy!!! We also visited the spa for an 80min couple massage and Oh God, it was amazing, great ocean view and the massage itself was out of this world, so make sure you stop by. Night entertainment wasn't the best, activities were boring and way too early, some starting at 6pm when it's still sunny and warm and info on this was hard to find around the hotel. Now our biggest disappointment, SERVICE!!! It is so irregular around the hotel, while some employees were extremely nice and attentive some were really nasty and mean and unfortunately my husband and I each experienced this in two different occasions (The Market). As I said before at the beginning of this review, we are so easy to please and in order to make us upset you really gotta try your best. This is a problem I see didn't happened just to us since I have read tons of reviews of this hotel and lots were complaining about the same thing and even though I didn't want to believe it at first unfortunately it came true once there. The management should really pay attention to this issue since service plays a huge roll on experience and honestly if I would have to based my choice to either come back or not here because of service I would say no, and yes we are members and we pay for quality in all aspects but still I wouldn't come back if it is just for that. I'm happy there are people who were treated great but to the ones that were not all I can say is that I understand your position. Would I recommend this hotel to others? Mmm maybe yes because the beauty around this hotel it's great and I don't think you would find something like that any where around but definitely not my first option when it comes to Hard Rock Hotels.
Rockin Riviera Maya
A TripAdvisor Member,
Thu May 21 10:55:37 EDT 2015
We have been to the Riviera Maya resort 4 times. Each time the amenities improve. Still has some kinks to attend to but overall very satisfied. We were pleased with our transportation person...
We have been to the Riviera Maya resort 4 times. Each time the amenities improve. Still has some kinks to attend to but overall very satisfied. We were pleased with our transportation person, Andy, who did a great job picking us up at the airport and returning us to the airport safe and in a timely manner. Very nice!
wonderful holiday in Heaven
Thu May 21 08:08:57 EDT 2015
we really enjoyed our holiday at the HRH Riviera Maya. the staff were unfailingly pleasant, polite and helpful. From the grounds staff to the management, even if good morning or hello were the only...
we really enjoyed our holiday at the HRH Riviera Maya. the staff were unfailingly pleasant, polite and helpful. From the grounds staff to the management, even if good morning or hello were the only english words they knew, every one smiled and said hello. special mention to the entertainment staff, little cesar, jonny, manny et al. if you wanted to join in great, if you wanted a more watching brief they left you in peace. the staff around the main pool on the heaven staff were great, super mario, candelario and guillermo. we upgraded our room to one with a jacuzzi upstairs. our only moan was we got charged to move from the hacienda side, others we spoke to once there got that move for free. endless and reliable wifi every where was also a great feature, as was the decoration in the lobby areas. We would not hesitate to go back to this hotel as and when we return to this part of the world
GREAT EXPERIENCE, BUT...
EloCasi, Sterling, Virginia
Wed May 20 20:05:02 EDT 2015
We came for a family reunion and had a great time overall. They were able to accommodate our rooms somewhat near to each other. The hotel is huge, so bring confortable shoes. The amount of choices...
We came for a family reunion and had a great time overall. They were able to accommodate our rooms somewhat near to each other. The hotel is huge, so bring confortable shoes. The amount of choices for food is wonderful! You won't have time to try all the restaurants unless you're spending a week or more there. All staff were super nice and attentive. We rarely saw our plates or glasses empty (just on one occasion they forgot about us being on the beach and took a while to take our order). A couple of "buts" was that one of our rooms had ants, and it was hard to get rid of them completely. You cannot leave anything sweet open, because you'll get them! Another problem we encountered was a waiter at one of the restaurants, because at first he seemed very nice and attentive, but after a while he became increasingly annoying even when we asked him to let us enjoy our meal, he would still talk. We noticed that he might have been intoxicated and asked our other waiter to remove him. They have some areas of improvement, but overall, the hotel is beautiful and the amount of things to do is great. Do not miss the Spa! The beach is very small, so if you are looking for some waves, this is not the place for you.
This is a PARTY!!!
KrisBookerTHOR, Memphis, Tennessee
Wed May 20 17:47:39 EDT 2015
If you want to have the absolute time of your life you need to go here!! I went with 3 other friends and we left this resort speechless. The service was great, the people were great and the alcohol...
If you want to have the absolute time of your life you need to go here!! I went with 3 other friends and we left this resort speechless. The service was great, the people were great and the alcohol was endless. We like to party and this place exceeded our expectations. PLEASE GO HERE!!! I cannot put into words all of the fun we had but the club in heaven was the best club I've ever been to. GO HERE!!!! GO HERE!! GO HERE!!! The price of this all included resort is well..well.. worth the price. It's just unbelievable....GO HERE!!!
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