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Hard Rock Hotel Riviera Maya- HEAVEN Section


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All Inclusive    

Exceptional Values!
Extra Value: Receive up to $1800 Limitless Resort Credit or Unlimited Golf. Restrictions apply - see Hard Rock Hotels & Casinos page for details.
Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner, and one breakfast in bed the morning after arrival (reservations required, restrictions apply).

Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.

Activities are in full supply, with tennis, rock, climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.

577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.

Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
Address: RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-30
Toll Free Phone: 800-635-1836
Fax: 011-52-984-875-1101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Golf: NEARBY
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit teetimes@palaceresorts.com
Holes: 18
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet. This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay. Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 577
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Adults Only (18 years or older).
ROOM TYPES
ROCK SUITE PLATINUM
Oceanfront view. 1 bedroom w/king bed & 2nd bedroom w/two double beds, hydro spa tub in each room. Oversized private balcony w/hammock, lounge chairs & tables. Living room & dining areas, liquor dispenser, nightly petit fours, aromatherapy, pillow menu.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Garden view with king bed. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
1 King Bed Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM 2 BED SKY TER
Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Garden view with two double beds. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND
Ideal location with pool and/or partial ocean view. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service, Private check-in area, Complimentary beach bag (1 per room, per stay).
1 King Bed Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM
Ocean view. Balcony with hammock, Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
1 King Bed Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
Ciao - Italian specialties served a la carte for dinner. Breakfast buffet.
Toro - Premium cuts of the finest steak and a menu of a la carte dishes for dinner. Buffet lunch.
Dive - Snack bar by the pool
Le Petit Conchon - Flavors of the rustic French countryside served a la carte. Open for dinner from 5:30 pm - 11 pm. .
Cava Roja - Exotic Spanish dishes and traditional tapas with House Sangria, fine wine, and beer.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Aquaerobics, Contests, Optional Tours, Billiard Room, Watersports.
Nightly Activities & Entertainment:
Contests, Participation Activities, Nightly Theme Shows (Latin Show,Hollywood Show, Tropical Show,Mexican Show,Cats,Beach Party).
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
917 Recommend
917 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya- HEAVEN Section to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 1636 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great vacation in Maya world
Elizabeth L. H, Tulum
Thu Oct 16 16:00:30 EDT 2014
Just returned from a stay at Heaven at the Hard Rock Hotel, Riviera Maya and could not be happier with our vacation. The hotel is beautiful, the rooms very comfortable, the staff polite and helpful... More>

Wedding vacation was a success
jwsoutha, Detroit, Michigan
Thu Oct 16 15:46:28 EDT 2014
We went to the Hard Rock for a friends wedding. We were pleasantly surprised by the services that were offered and the friendly staff that is around. We had a blast. The pools were lively and... More>

Paul Figueroa from Reservations prevented my heart attack!
Zack D, Columbia, Missouri, United States
Thu Oct 16 15:37:23 EDT 2014
My wife and I booked a late honeymoon trip for this resort online last week. I was checking online to make sure that the reservation was perfect and I accidentally cancelled our reservation! I... More>

Amazing Week & Wedding!!
Jessica O,
Wed Oct 15 22:11:22 EDT 2014
Words can't describe how much fun we had. Another bride just posted about her wedding and I second everything she said. Lilia was our wedding coordinator also and SHE IS AMAZING!! I can't describe... More>

Great times for all
Tim S, Quebec City, Canada
Wed Oct 15 16:04:09 EDT 2014
Just got back from Hard Rock in Riviera Maya Sept 2014. I found this hotel to be huge and a great spot to have fun. The beach set up works well. Lots of fish to be seen. They have an adult section... More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating