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Hard Rock Hotel Riviera Maya- HEAVEN Section


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Value Plus!
Extra Value: Receive up to $1800 Limitless Resort Credit per room. Restrictions apply.
Free Symbolic Weddings: Restrictions apply - see AppleBeachBrides.com.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner and one breakfast in bed the morning after arrival (reservations required). Restrictions apply.

Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.

Activities are in full supply, with tennis, rock, climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.

577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.

Enjoy access to 13 restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.

Try seven bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
Address: RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-30
Toll Free Phone: 800-635-1836
Fax: 011-52-984-875-1101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Golf: NEARBY
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit teetimes@palaceresorts.com
Holes: 18
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet. This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay. Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 1266
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Adults Only (18 years or older).
ROOM TYPES
DELUXE PLATINUM
493 sq. ft., King or 2 doubles, Ocean-view, Balcony most with hammock not guaranteed, Double jacuzzi, In-room wine, Liquor dispenser, Farouk Biosilk amenities, Bathroom with shower only, Bathrobes/slippers, Wireless internet 24-hour room service
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PLATINUM SKY TERRACE AI
Other Amenities -
Kitchen
DELUXE GOLD
King or 2 dbl beds, ocean or garden view, Dbl Jacuzzi, Balcony w/hammock, liquor dispenser, mini bar, satellite TV, Farouk bath amenities, hair dryer, phone, bathrobes/slippers ,safe, wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND
Beach bag, 2- 25 min massages, Private beach lounge chairs area w/waiter service Aromatherapy, Upgraded in room liquor, Wireless internet, concierge phone service, Pillow menu, Private check-in/out, Private dinner - 1 per stay, nightly petit fours.
Other Amenities -
Air Conditioning
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
493 sq. ft., 2 doubles, Resort view, Double jacuzzi, Balcony most with hammoc k not guaranteed, In-room wine, Liquor dispenser, Bathroom with shower only, Bathrobes/slippers, Digital safe, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROCK SUITE PLATINUM
2279 sq. ft., Oceanfront, 1 bedroom with king & the other with 2 doubles, Both with double jacuzzi, Bathrooms with shower only, Living & dining romm with half bath, Half kitchen, Liquor dispenser, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
La Huerta - Features California light cuisine a la carte. Open for dinner. Dress Code: Casual Elegance
Greco - International buffet restaurant for breakfast and lunch. Mediterranean a la carte for dinner.
La Trattoria - Italian a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
La Hacienda - A deluxe gourmet restaurant serving a la carte Mexican cuisine. Open for dinner. Dress Code: Casual Elegance .
Mundaca - International buffet for breakfast. Argentinean a la carte for dinner.
Mo Mo Mo Hana - International buffet for breakfast and lunch. Oriental a la carte for dinner. Dress Code: Casual
Ventanas - An indoor poolside restaurant offering an International menu for buffet breakfast, lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Aquaerobics, Contests, Optional Tours, Billiard Room, Watersports.
Nightly Activities & Entertainment:
Contests, Participation Activities, Nightly Theme Shows (Latin Show,Hollywood Show, Tropical Show,Mexican Show,Cats,Beach Party).
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
917 Recommend
917 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya- HEAVEN Section to their friends and family



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TripAdvisor Web Reviews
Based on 844 reviews
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TripAdvisor Traveller Reviews
Hard Rock Riviera Maya
Serina R, Newburgh, New York
Sun Apr 20 22:01:04 EDT 2014
Upon arrival we were pleasantly greeted with a cool cloth and a refreshing glass of lemonade. First impressions are everything! All hotel staff was extremely helpful and friendly! Can't wait to go... More>

Great Staff - just average hotel....
toralell, LA
Sun Apr 20 01:30:04 EDT 2014
We stayed in January for the Further - Paradise Waits week. Many problems at the resort that week. Check in was a complete disaster, waiting for a key that turned out not to be a key was a complete... More>

Spring break 2014 the Browns.
snickers77, Maple Ridge, Canada
Sat Apr 19 19:33:21 EDT 2014
This hotel is extreme clean. Friendly staff, which I feel is important . Pools really nice and warm . Food was great!! The towel set up was really good!! This resort is huge, I didn't like the gym... More>

Great Mini 4 Night Getaway Contrary to Past Negative Reviews
docean1964, Ontario
Fri Apr 18 09:13:42 EDT 2014
This was our 10th trip to Cancun as we travel quite a bit, mainly to Palace resorts. Last year we stayed at the Hard Rock in Cancun which we liked so thought we would try the one in the Riviera... More>

Wonderful Week
BillField, Augusta, Georgia
Fri Apr 18 07:10:01 EDT 2014
Seven days of being treated like royalty. The conversion from Adventura to HRRM is almost complete. What a magnificent transformation. MUST SEE. Certainly no problem while we were there... More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating