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Hard Rock Hotel Riviera Maya- HEAVEN Section


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All Inclusive    

Value Plus!
Extra Value: Receive up to $1800 Limitless Resort Credit per room. Restrictions apply.
Free Symbolic Weddings: Restrictions apply - see AppleBeachBrides.com.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner and one breakfast in bed the morning after arrival (reservations required). Restrictions apply.

Adults only property

Surrounded by wild tropical gardens, the Hard Rock Hotel Riviera Maya's Adults-Only HEAVEN Section faces the Caribbean, and is styled like a Mexican hacienda. Ideally located near fascinating cultural sites, and just 50 minutes from the airport. 1266 air-conditioned rooms.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
Address: RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-30
Toll Free Phone: 800-635-1836
Fax: 011-52-984-875-1101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Golf: NEARBY
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit teetimes@palaceresorts.com
Holes: 18
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet. This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay. Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 1266
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Adults Only (18 years or older).
ROOM TYPES
DELUXE PLATINUM
493 sq. ft., King or 2 doubles, Ocean-view, Balcony most with hammock not guaranteed, Double jacuzzi, In-room wine, Liquor dispenser, Farouk Biosilk amenities, Bathroom with shower only, Bathrobes/slippers, Wireless internet 24-hour room service
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PLATINUM SKY TERRACE AI
Other Amenities -
Kitchen
DELUXE GOLD
King or 2 dbl beds, ocean or garden view, Dbl Jacuzzi, Balcony w/hammock, liquor dispenser, mini bar, satellite TV, Farouk bath amenities, hair dryer, phone, bathrobes/slippers ,safe, wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND
Beach bag, 2- 25 min massages, Private beach lounge chairs area w/waiter service Aromatherapy, Upgraded in room liquor, Wireless internet, concierge phone service, Pillow menu, Private check-in/out, Private dinner - 1 per stay, nightly petit fours.
Other Amenities -
Air Conditioning
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
493 sq. ft., 2 doubles, Resort view, Double jacuzzi, Balcony most with hammoc k not guaranteed, In-room wine, Liquor dispenser, Bathroom with shower only, Bathrobes/slippers, Digital safe, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROCK SUITE PLATINUM
2279 sq. ft., Oceanfront, 1 bedroom with king & the other with 2 doubles, Both with double jacuzzi, Bathrooms with shower only, Living & dining romm with half bath, Half kitchen, Liquor dispenser, Wireless internet, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
Ventanas - An indoor poolside restaurant offering an International menu for buffet breakfast, lunch and dinner.
La Huerta - Features California light cuisine a la carte. Open for dinner. Dress Code: Casual Elegance
Greco - International buffet restaurant for breakfast and lunch. Mediterranean a la carte for dinner.
La Trattoria - Italian a la carte restaurant. Open for dinner. Dress Code: Casual Elegance
La Hacienda - A deluxe gourmet restaurant serving a la carte Mexican cuisine. Open for dinner. Dress Code: Casual Elegance .
Mundaca - International buffet for breakfast. Argentinean a la carte for dinner.
Mo Mo Mo Hana - International buffet for breakfast and lunch. Oriental a la carte for dinner. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Aquaerobics, Contests, Optional Tours, Billiard Room, Watersports.
Nightly Activities & Entertainment:
Contests, Participation Activities, Nightly Theme Shows (Latin Show,Hollywood Show, Tropical Show,Mexican Show,Cats,Beach Party).
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
917 Recommend
917 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya- HEAVEN Section to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 826 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great family vacation
MichelleE74, Raleigh, North Carolina
Tue Apr 15 20:31:33 EDT 2014
We stayed with a family of 5 on the Hacienda side.... We had a great week and and great weather. Overall, the resort was very clean and the restaurant choices were plentiful and the service was... More>

We were afraid of updates but...
CarlLB, St. Charles, MO
Tue Apr 15 15:46:03 EDT 2014
Aventura Palace was one of our favorites if not our favorite resorts having been there numerous times. When we learned they were going to turn it into a Hard Rock property we were concerned. However... More>

Great Week with my Hubby
cruisinforasnoozin, Gatineau
Tue Apr 15 00:27:48 EDT 2014
Being past Palace Members and now Member of Hard Rock it continues to amaze us how services continue to regularly diminish and or disappear altogether. Anyways...... Here are my comments, in no... More>

Spring Break Trip to Riviera Maya
A TripAdvisor Member,
Mon Apr 14 19:34:25 EDT 2014
We read reviews before visiting the Hard Rock Hotel and were worried by the negative reviews. We have nothing negative to say about the hotel. Our stay was WONDERFUL. Hotel was CLEAN, staff was... More>

Great spring break
Thomas Frederic... T, Eden Prairie, Minnesota
Mon Apr 14 19:02:53 EDT 2014
Had a great time with the family, staff was exceptional, price tag was a little high, but in the end was worth it. We were there with 10 other families, all with high school seniors, and the kids... More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating