Exceptional Values! Extra Value: Receive up to $1800 Limitless Resort Credit or Unlimited Golf. Restrictions apply - see Hard Rock Hotels & Casinos page for details. Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner, and one breakfast in bed the morning after arrival (reservations required, restrictions apply).
Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.
Activities are in full supply, with tennis, rock, climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.
577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.
Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.
Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.
Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
Toll Free Phone:
Barber / Beauty Salon
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 5
Outdoor Pools: 4 Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit firstname.lastname@example.org
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet.
This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay.
Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas.
Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 577
Year Opened: 1999
No Spring Breakers. Adults Only (18 years or older).
Ideal location with partial ocean view. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service, Private check-in area, Complimentary beach bag (1 per room, per stay).
Other Amenities -
Radio Alarm Clock
ROCK SUITE PLATINUM
Oceanfront view. Two bedroom suite with king bed in one room, and two doubles in second room. Living and dining room areas. Hydro spa tub in each room. Oversized balcony with hammock and lounge chairs. Liquor dispenser and 24-hour room service.
Other Amenities -
Radio Alarm Clock
DELUXE GOLD ROOM KING
Garden view with king bed. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Radio Alarm Clock
DELUXE PLATINUM SKYTERRACE
One king bed. Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub. Liquor dispenser, Rock Spa bath amenities, 24-hour room service, turndown service, and Free WiFi.
Other Amenities -
Radio Alarm Clock
DELUXE GOLD ROOM DOUBLE
Garden view with two double beds. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Radio Alarm Clock
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
Snack bar by the pool
Le Petit Conchon -
Flavors of the rustic French countryside served a la carte. Open for dinner from 5:30 pm - 11 pm. .
Cava Roja -
Exotic Spanish dishes and traditional tapas with House Sangria, fine wine, and beer.
Italian specialties served a la carte for dinner. Breakfast buffet.
Premium cuts of the finest steak and a menu of a la carte dishes for dinner. Buffet lunch.
We went to Hard Rock hotel for a destination wedding. There were 85 people that attended the adult side and we all had an incredible time. From the pool side, restaurants and Heaven Bar, everything...
We went to Hard Rock hotel for a destination wedding. There were 85 people that attended the adult side and we all had an incredible time. From the pool side, restaurants and Heaven Bar, everything was good.
I highly recommend this hotel.
AngieandJoe, Apple Valley, California
Tue Jan 27 17:52:23 EST 2015
We traveled here with friends who are Members. We each had our own suite. We received the VIP treatment from the time we arrived. The service here is fabulous. The resort credits we got made this an...
We traveled here with friends who are Members. We each had our own suite. We received the VIP treatment from the time we arrived. The service here is fabulous. The resort credits we got made this an unforgettable trip. We spent every evening at Rock Spa in the Hydro Therapy to rehydrate our skin after spending all day in the Sun. The attendants here were wonderful! We booked three couples treatments (massages & facials) which were the best I have ever had. Rock Spa is top of the line in my opinion.
The Lagoons here at the Resort are nice. The white sand feels like powder beneath your feet. They even have Cabanas you may reserve with Vacation Planning, they come with butler service. We had Luis and he was so very nice and met our every want and need. They also have regular lounge chairs but shade seems hard to come by on the beach. I wished they had more umbrellas for the pigment challenged folks like myself. The pools are beautiful and the water is very comfortable, not too warm and not too cold. There are plenty of lounge chairs and each section has full service staff for never-ending refills. They will also bring you food from the pool bar. But beware, the seagulls here are sneaky and will try to steal your food. The daily activities pool side are great, very entertaining. We enjoyed it very much.
The only complaint I have about this Resort is that the hallways to the rooms are EXTREMELY noisy at ALL hours. We never got a good night sleep during our stay. We were located in building 4, room 4106 which is on the ground floor and close to the walkway. It seems people would walk through yelling and laughing from midnight until 5AM. This isn't the Resort's fault, just lots of rude and inconsiderate drunks unfortunately. Then at 5AM housekeeping begins to roll their carts down the halls cleaning rooms. So it was definitely not easy to get any sleep. If you want quiet so you can sleep I would suggest buildings 1 or 2 on the Heaven side. I would not suggest buildings 3 or 4!! Also keep in mind this is the Hard Rock and concerts will be held. Monday night and Wednesday night of our stay there were concerts and we could hear them very well from inside our room. I believe the music stopped around 11:30. I was a little surprised guests were not made aware of the concerts by the Front Desk staff at check-in. We enjoyed the music however if you have an early excursion planned the following morning you may not enjoy the music and the loud voices leaving the concerts and going to their rooms afterwards.
For those of you that are curious about the beds/pillows: The beds seem very firm, we requested a pillow top for our bed as it was too firm for our liking. Our friends also requested one, as it was too firm for their liking as well.The pillow top was very thin, more like a mattress pad but it helped to make it a bit more comfortable. I would love to see the Hard Rock invest in better mattresses and pillows. The pillows were very soft and thin. To solve this issue we just had housekeeping bring us additional pillows. We were only left with two when we checked in. So the first night I called for three additional, then the next night I had to get two more. Housekeeping was very accommodating and piling the pillows on top of one another seemed to give us the right support. All in all this resort makes you feel like Kings & Queens, it is a luxury resort and they will have you feeling pampered from the moment you arrive.
Great place for fun
Sergio C, Brasilia, DF
Tue Jan 27 15:11:22 EST 2015
Huge and beautiful hotel with very nice facilities, very nice pools, excellent rooms with bathtub. Food could be better (there are many restaurants), beaches are closed by reefs so not so good for...
Huge and beautiful hotel with very nice facilities, very nice pools, excellent rooms with bathtub. Food could be better (there are many restaurants), beaches are closed by reefs so not so good for adults but great for kids, and best of all, only rock and roll playing all over the hotel.
Sandy H, Hot Springs Village, Arkansas
Tue Jan 27 10:32:43 EST 2015
We have been to this hotel on MANY occasions. First several visits were before Hard Rock took over. Hard Rock has made a LOT of upgrades and are working hard to make this an even betterl hotel...
We have been to this hotel on MANY occasions. First several visits were before Hard Rock took over. Hard Rock has made a LOT of upgrades and are working hard to make this an even betterl hotel!! This particular trip (last week) was a yearly girlfriend trip and we stayed in the two bedroom suite. REALLY nice!! However, Hard Rock brought in a group of approximately 350 employees from around the world to wine and dine them. They literally took over the hotel (not by their size, particularly) but were mostly in the 25-40 age bracket and were there to PARTY!! Well, that's okay...been there, done that, but they were drinking their brains out and got louder by the moment! Disrupted our vacation, actually!!! They were in areas that were "reserved" for certain members (being us!!) and made a real nuisance of themselves!!! With all that being said, the food was WONDERFUL at every meal! The drinks were first class and the service was great except when the Hard Rock employees took over the beach and kept the bar staff busy and didn't have time for the "real customers". The bar inside the "Heaven" lobby was EXCELLENT!! The bar staff was exceptional, friendly, and offered great service. A bar staff (beach) person...Margarita (great name for a bar staff person in MX!!....and we did have a "few" Margaritas!!) was INCREDIBLE!! She was VERY good, very friendly, promoted the hotel, and was very professional!! GREAT service!!
So, the week we spent at the Hard Rock was memorable and I would recommend it to everyone. I think we just got unlucky having the Hard Rock employees there!! UGH!! BTW, the Spa was exceptional!!! If you go, HAVE FUN and drink a Margarita for me!!!
Great vacation with family!
vacomom, Beaver Dam, Wisconsin
Mon Jan 26 18:42:07 EST 2015
Very apprehensive before traveling to this area BUT couldn't have had a better family vacation! The grounds are lovely and everyone was so friendly and helpful. Plenty of dining options available...
Very apprehensive before traveling to this area BUT couldn't have had a better family vacation! The grounds are lovely and everyone was so friendly and helpful. Plenty of dining options available and beach area fabulous! No complaints!!!!
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