Home > Mexico > Cancun > Hard Rock Hotel Riviera Maya- HEAVEN Section
Cancun

Hard Rock Hotel Riviera Maya- HEAVEN Section


Email | Share |
All Inclusive    

Exceptional Values!
Extra Value: Receive up to $1800 Limitless Resort Credit or Unlimited Golf. Restrictions apply - see Hard Rock Hotels & Casinos page for details.
Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Bottle of sparkling wine, mini-cake, one romantic candlelit dinner, and one breakfast in bed the morning after arrival (reservations required, restrictions apply).

Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.

Activities are in full supply, with tennis, rock, climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.

577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.

Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.
HOTEL LOCATION
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
Address: RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87-30
Toll Free Phone: 800-635-1836
Fax: 011-52-984-875-1101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Golf: NEARBY
Playacar Golf Club~ next to Playa del Carmen, 7,202 yd Par 73 championship course wascarved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit teetimes@palaceresorts.com
Holes: 18
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet. This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertainment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay. Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 577
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Adults Only (18 years or older).
ROOM TYPES
ROCK SUITE PLATINUM
Oceanfront view. Two bedroom suite with king bed in one room, and two doubles in second room. Living and dining room areas. Hydro spa tub in each room. Oversized balcony with hammock and lounge chairs. Liquor dispenser and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Garden view with king bed. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE
One king bed. Access to a private 2nd floor sky terrace with lounge chairs and hydro spa tub. Liquor dispenser, Rock Spa bath amenities, 24-hour room service, turndown service, and Free WiFi.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Garden view with two double beds. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND
Ideal location with partial ocean view. Hydro spa tub, private bath with shower, balcony with hammock, liquor dispenser, Rock Spa bath amenities, 24-hour room service, Private check-in area, Complimentary beach bag (1 per room, per stay).
Other Amenities -
Air Conditioning
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Riviera Maya- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Hard Rock Hotel Riviera Maya- HEAVEN Section:
Toro - Premium cuts of the finest steak and a menu of a la carte dishes for dinner. Buffet lunch.
Dive - Snack bar by the pool
Le Petit Conchon - Flavors of the rustic French countryside served a la carte. Open for dinner from 5:30 pm - 11 pm. .
Cava Roja - Exotic Spanish dishes and traditional tapas with House Sangria, fine wine, and beer.
Ciao - Italian specialties served a la carte for dinner. Breakfast buffet.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Aquaerobics, Contests, Optional Tours, Billiard Room, Watersports.
Nightly Activities & Entertainment:
Contests, Participation Activities, Nightly Theme Shows (Latin Show,Hollywood Show, Tropical Show,Mexican Show,Cats,Beach Party).
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
917 Recommend
917 past Apple Vacationers would recommend Hard Rock Hotel Riviera Maya- HEAVEN Section to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 1657 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Honeymoon
michaelmP8471SX, Tulum
Wed Oct 22 00:57:46 EDT 2014
Stayed from October 13 to October 20. Place was great but very noisy in the morning with staff pushing carts in the hallway, didn't get to sleep past 7 AM at all when I was there because of how noisy... More>

Fair, but can get more for your money elsewhere
CancunCat, Tulum
Tue Oct 21 17:56:03 EDT 2014
An okay stay, but... Average to poor food. VERY inadequate vacation planning. Poor attentiveness in dining areas. Okay for a few days, provided you're not expecting too... More>

Hard Rock is the best!
Mike_D1266, Columbus, Ohio
Mon Oct 20 13:45:18 EDT 2014
We absolutely loved this resort. They are so welcoming and very friendly. The food, music, and atmosphere were truly amazing. We had a bad experience at the Grand Maya. We visited Hard Rock the next... More>

another great trip to a Hard Rock resort
Suzan P, Ny
Mon Oct 20 13:29:40 EDT 2014
Great Service and a beautiful property. The staff always makes us feel welcome, and works to make this our very best vacation every time. I have been to this property over 10 times and I always... More>

Good and bad-frustrating anniversary vacation
Tammy F,
Mon Oct 20 12:39:15 EDT 2014
We just returned from a weeks vacation. The resort is beautiful, but when you have to change rooms three times within a week due to problems with the rooms it puts a bad taste in your mouth. First... More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating