Cancun

Hard Rock Hotel- HEAVEN Section


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply).
Golf: Includes unlimited rounds of golf (20% service fee; restrictions apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.

Activities are in full supply, with tennis, rock climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.

577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.

Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served a la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.

Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from 4 programs as a part of the all-inclusive stay.

Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Riviera Maya.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation mention, that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
The Hard Rock is set within an 85-acre expanse of the Mayan Riviera surrounded by wild tropicalgardens, directly facing the Caribbean Sea. The resort is located directly on the beach south of Playa del Carmen, in the town of Puerto Aventuras.
Address: RANCHO eL TREBOL Km. 72
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-635-1836
Fax: 011-52-984-875-1101
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
The spectacular outdoor pool area features comfortable jacuzzis and a large shaded swim-up bar with a palapa roof. The resort also offers an indoor liquid sound pool.
Golf: NEARBY
Playacar Golf Club next to Playa del Carmen, 7,202 yd Par 73 championship course was carved out of the jungle..
Hotel offers golf inclusive category. Kids 12+ over must pay as adults to have golf included at Palace Resorts hotels where kids are allowed. To arrange tee times visit teetimes@palaceresorts.com
Holes: 18
Green Fees: 150 Playa
Cart Fee: includes shared cart
Club Rental Fees: 30 STEEL/40 GRAPHITE
Caddy: optional per group $30
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Complimentary.
Raquet Rental Fees: Complimentary.
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Raquetball: Additional Charge
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Styled as a Mexican Hacienda with an open central patio, Hard Rock offers a pleasing mix ofarchitectural styles, with ample gardens surrounding a large free form pool and private man-made beach and inlet. This resort features a fine, relaxed ambiance with a beautiful man-made inlet along tranquil blue waters, nightly entertain ment, lighted tennis, non-motorized watersports, and a spa. Guests receive one free scuba lesson per stay. Beach: The resort is situated on a man-made seawater inlet. Protected by natural rock and coral formations,the beautiful carved inlet borders 660 ft of white sand, creating a secure hideaway with lounge chairs resting beneath the soothing shadow of palapas. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 394
Year Opened: 1999 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Adults Only (18 years or older). Accepting families from 07/28/18-08/18/18, 12/21/18-01/02/19, 04/13/19-04/21/19, 07/12/19-08/17/19, 12/20/19-12/31/19 (December 2019 dates are subject to change).
ROOM TYPES
ROCK SUITE PLATINUM
Two bedroom suite includes one room with a king bed, and a second room with a king bed or two double beds. Suite features a hydro spa tub in each room, an oversized balcoony with oceanfront views, a minibar, complimentary wireless internet, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING
Guestroom includes one king bed, a spacious bathroom with a hydro spa tub and shower, and a balcony with a hammock and garden views. Room also features an additional seven-step process intended to reduce airborne particles and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold room includes one king bed, a private balcony with a hammock and garden views, and a hydro spa tub. Room also includes a minibar, Rock Spa bath amenities, complimentary wireless internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM SKYTERRACE
Deluxe platinum guestroom includes one king bed, a balcony with a hammock and partial ocean views, and access to a private sky terrace with hydro spa tub. Room also features, complementary wireless internet, 24-hour room service, a minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold room includes two double beds, a private balcony with a hammock and garden views, and a hydro spa tub. Room also features a minibar, complimentary wireless internet, Rock Spa bath amenities, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
ROCKROYAL DELUXE PLATINUM KING
Rock Royal deluxe platinum room includes one king bed, and a balcony with a hammock with partial ocean views. Room also features a personal assitant, priority reservations, VIP check-in, a hydro spa tub, and many other upgraded amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE DIAMOND
Ideally located, the deluxe diamond room includes one king bed, a private balcony with a hammock, and a hydro spa tub. Room also includes Rock Spa bath amenities, complimentary wireless internet, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel- HEAVEN Section features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Hard Rock Hotel- HEAVEN Section:
Le Petit Conchon - Flavors of the rustic French countryside served a la carte. Open for dinner from 5:30 pm - 11 pm. .
Cava Roja - Exotic Spanish dishes and traditional tapas with House Sangria, fine wine, and beer.
Ciao - Italian specialties served a la carte for dinner. Breakfast buffet.
Toro - Premium cuts of the finest steak and a menu of a la carte dishes for dinner. Buffet lunch.
Dive - Snack bar by the pool
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Aquaerobics, Contests, Optional Tours, Billiard Room, Watersports.
Nightly Activities & Entertainment:
Contests, Participation Activities, Nightly Theme Shows (Latin Show,Hollywood Show, Tropical Show,Mexican Show,Cats,Beach Pa rty).
CHILDREN'S PROGRAMS
Hard Rock-branded Roxity Kids Club coming in summer of 2018.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
31 Recommend
31 past Apple Vacationers would recommend Hard Rock Hotel- HEAVEN Section to their friends and family
TripAdvisor Web Reviews
Based on 11878reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Hard Rock Hotel Riviera Maya, Rocked my Expectations
Cosmopolitan222284, Los Angeles, California
Thu Oct 11 14:13:36 EDT 2018
I had the opportunity to stay at the HRHRM back in September 2018 and I have to say, it surpassed my expectations and left me wanting more. I only stayed there for 4 nights but I wish it would've been at least 2 weeks! I've stayed at several hotels in Cancun and let me say that HRHRM is certainly in my Top 3 most incredible resorts to stay at while in Cancun/Riviera Maya. Lets start with the service, as I mentioned, I've stayed at many resorts in Cancun and I have gotten accustom to the High-End service some of these hotels offers. HRHRM did not dissapoint at all. Their service and attention to details is second to none. The room service was impecable. They made you feel welcomed and part of their family, which is VERY important in my book. The food, WOW! I'm a foodie (or fatty, whatever) and food is one of the most, if not the most, important part of a vacation and HRHRM did not dissapoint there either. The hand made tortillas, their fresh salsas (especially the Mango Habanero one), their breakfasts and pretty much everything was just finger licking great! The assortment of alcohol beverages and ample selection of liquors is always a plus. I'm a Jameson guy and they had that for me waiting on ice! I loved it. I'm planning on taking my family for an extended vacation next year and hopefully staying there at least for a full week. Cant wait, Hard Rock Hotel Riviera Maya, Rocked my Expectations...

Wonderful Getaway!!
Annalise L,
Thu Oct 11 12:19:52 EDT 2018
I recently stayed at Hard Rock Riviera Maya for a destination wedding education event. Myself and one of my colleagues attended and we both had the BEST TIME!! You felt the fun upbeat atmosphere of Hard Rock as soon as you walk in the doors. My room was wonderful and i loved the location. Although i couldn't see the beach I could hear it from my balcony. I had a great few of the jungle and would watch the monkeys jump from tree to tree all day long. The food at this resort was incredible! I never once had something I didn't enjoy. The room service was the best room service I've ever experienced. The food would be at your door faster than you had time to sit down. It was incredible. The service at this resort is truly one of the best. Everyone is so friendly and helpful. You can tell they want the guest to never have a bad moment. The beaches are incredible. I loved the coves. They are so beautiful and make it great to get in and be able to truly enjoy the water. I also loved all the school of fish that would be swimming around with you. Last but not least Heaven nightclub was the icing on the cake! We had the best time dancing the night away. They served only top shelve alcohol and had a wonderful DJ that played all the jams! All in all I would recommend this resort to anyone who wants to have an incredible vacation! #WOWWeddings.

Wonderful place to stay!
kevmeist,
Thu Oct 11 10:18:23 EDT 2018
Truly wonderful service in this hotel. From the time that we arrived to the time that we left. We went there for the 2018 Cancun Jazz Festival. Every employee was super friendly and took good care of us. They have 9 blocks of rooms in the hotel. We were in block 5. The 4 digit room number were of a format xyzz, where x = the block#, y = the floor (1, 2, 3 etc) and zz is the room# in that block and floor. Lower room number are closer to the ocean. For example, we were in 5314 (third floor of block 5 relatively close to the ocean. They have a bar in the room stocked with various alcohols and soft drinks. Food everywhere (at least for the concert goers). Many good restaurants (French, Italian, Mexican etc). Great spa on site. Take a trip to Delphinus and swim with the dolphins. You won't regret the experience. They offer several different packages. We opted for a maximum of 4 people to a trainer and there was just the 2 of us.

Romantic dinner on the beach with server Antonio highlighted a wonderful stay.
Richard K, Oak Creek, Wisconsin, United States
Thu Oct 11 05:14:10 EDT 2018
We just got back from Warren Hill's Cancun Jazz Festival hosted at this wonderful resort. All inclusive in every way imaginable. The grounds are a manicured masterpiece with the inside buildings and rooms squeaky clean. The hotel staff was Johnny on the spot to meet your needs. The food was outstanding and the drinks aplenty. Lastly, Warren Hill and his planning staff put together the most orchestrated event we have ever been part of. Rain or shine the shows went on smoothly and the lineup was second to none. We have already booked for next year.

Great choice for a fun all inclusive vacation
monicacv55, Pittsburgh, Pennsylvania
Wed Oct 10 17:51:33 EDT 2018
Recently stayed at Hard Rock, the property is quite large and has two sections, one only for adults. The pool in the adult area is very lively with music and a pool bar. The pools at the family side are very spacious which I really liked. The beach is not very wide and it is not a natural beach, it is very shallow and it is surrounded by a rock barrier which makes it great for little kids. The breakfast buffet was one of the best ones I have tried. For dinner my favorite restaurant was the French one. I love the music memorabilia all around the resort and the live music playing at night in one of the lobbies.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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