Cancun

Hard Rock Hotel Cancun


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required*).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all- inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.

*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
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MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Hard Rock Hotel Cancun:
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
Frida - Discover the fiery flavors, spices and passions of Mexico at Frida, serving traditional Mexican cuisine in a festive atmosphere. Dinner reservations are recommended.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
Zen - Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. Dinner reservations are recommended.
Ciao - In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties. Dinner reservations are recommended.
Ipanema - Ipanema is the place for an elegant, authentic Brazilian steakhouse experience, complete with rodizio service in true Brazilian style. Dinner reservations are recommended.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities. Hard Rock-branded Roxity Kids Club coming in summer of 2018.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 12462reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Exceeded my expectations!
Laura E, New Jersey
Wed Jan 16 03:43:17 EST 2019
Dec 28-Jan 4: 2 adults, 2 teens: We planned a last minute trip three weeks prior to our departure to the HR Cancun. We had never stayed at a Hard Rock Hotel before. We paid top dollar due to it being a last minute trip and I was afraid that we wouldn't get our money's worth. However, I was completely wrong. The hotel was extremely clean and the staff continually walked around cleaning cups left behind. Even though the hotel was at full capacity, it never felt hard to get a drink. There were many pool bars and places to eat. The food was MUCH better than I thought it would be. I never really loved the food at any of the all-inclusives I've been at, but this one was really great. The dinner restaurants were fabulous. We especially loved the Mexican one and the Brazilian Steakhouse. Outside at the lunch buffet they had the best pork (full roasted pig) we ever had. I truly cannot say enough about how fantastic the staff was. Everything they did was with a smile. I always tipped the wait staff at the pool bars but I saw many people that did not. Whether you tipped them or not, they were just as friendly to help. They went out of their way to make sure everyone had what they needed. The pool area did get very crowded, but it seemed like there were enough lounge chairs for everyone. The ocean was very rough, but my kids LOVED it!!!! My teenage kids (15 & 13) also loved the basketball courts, beach and pool volleyball, giant jenga, ping pong, and ring toss games. One side of the pool was very loud and had lots of pool exercise and games. The other side of the pool was very calm and quiet. You get to decide where you'd like to be! My kids absolutely loved the FOAM Pool Party! On New Year's Eve, the hotel had a huge outdoor party with food, drinks, music and fireworks. It was a trip we will remember forever.

The Good, Bad and the Ugly
ccrider751,
Tue Jan 15 21:42:24 EST 2019
The Good – The staff here is excellent, my wife and I booked a Rock Royalty room for ourselves and two other rooms for our kids/grandkids and we could not have asked for better service. With the Rock Royalty level you are assigned at least two people to make sure your needs are being met. They would call each morning and afternoon to make sure all was ok and to see if we needed anything to make our stay more pleasant. That goes for all the staff here, they are excellent. The Rock Royalty level also gives you access to a private, adults only small pool on the second level on the roof, this is nice and has its own food service area but very boring. This is an older hotel that was re-purposed into the Hard Rock so although the rooms are clean don’t expect fancy. Rumor has it one of the two brothers who owned Le Blanc broke away and opened the Hard Rock. True or not the management here knows how to entertain. Every evening there was different entertainment in the lobby bar area or outside on the hotel grounds. This included different themes for large outdoor dining which was well done and a break from the typical hotel food / environment. All I can say is we have stayed at Le Blanc many times and the Hard Rock does a much better job of catering to the clients. The food at the hotel restaurants is ok but not great. The Bad – this hotel has many different levels of room prices some of which are very inexpensive by Cancun standards. Unfortunately this brings in an element of people who just don’t know how to act, more on that below. The other issue is there’s only one pool at the hotel and for a hotel this size it’s just not large enough to accommodate the large numbers of people staying here. So if you like to hang out in the pool or by the swim-up bar it will be shoulder to shoulder – not pleasant at all nor sanitary. The Ugly – as I stated above this hotel offers many lower priced rooms and therefore attracts a group of people (young and older) who are just a little out of their element. We saw numerous verbal altercations in and around the pool area and we ourselves had and issue. We were sitting by the pool in hotel lounge chairs and we decided to swim over to the swim-up bar to refresh our drinks and when we returned to our chairs a group had moved in, thrown our clothes and towels on the ground and began yelling loud profanity at us when we asked them why they took our chairs. We had to get the hotel security to help with that situation. Then later that week my wife and I were sitting at the lobby bar early in the evening and a guy who obviously had consumed way too much alcohol tried to start a fight with me so we left the bar area and never returned there. We stayed at Hard Rock with our kids because we wanted a lively environment with fun things for a younger crowd and in this the Hard Rock did not disappoint, as I stated above, they know how to entertain their guest. But all of us agreed we would not stay here again because of the small pool and the fact that the people staying here just don’t know how to behave. It was the first time in over 18 years traveling to and staying in a Cancun hotel that I did not feel comfortable and at times not safe. That is a real shame since this could be such a great place if they just raised their standards a bit.

The Convention that rocked
Mrthedude, Oak Park, Illinois
Tue Jan 15 07:42:49 EST 2019
Spent 4 days there for a convention and 2 others enjoying and unwinding. What an amazing stay. Rooms were great. Service outstanding. Food was better than I thought it would be. Pool area and beach were fantastic. It's the Hard Rock so there is no shortage of music. I feel it's best suited for adults and older kids although there were plenty of younger kids there rocking it out. If you're looking for a place to get away and party but also chill, this is the place for you!

Amazing Holiday
KurtMcGuinness26,
Tue Jan 15 06:31:45 EST 2019
Me and the now Fiance went to the Hard Rock for a week just before christmas and it's hands down the best holiday we've been on together. From start to finish the holiday experience was faultless. The staff cannot do enough for you, really helpful and great manners. We had no complains about the food in all of the resturants and buffets available, all fresh and too a very high standard. We got enganged at the Hard Rock Hotel, and we are most definitely getting married there.

Hard Rock Cancun
Passenger05620961066,
Mon Jan 14 09:12:19 EST 2019
I believe I have provided the best answers that can assist as follows. Management must understand families with small children would interrupt quite mornings to other guests.Management failed to sit with guest and advise of remodeling work next to your room so Hard Rock could honor vacationing packages for that day.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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