Cancun

Hard Rock Hotel Cancun


Email | Share |
All Inclusive    

Crystal Award Winner: Best Destination, 2014

Exceptional Values!
Extra Value:
Receive up to $1800 in Limitless Resort Credits or Unlimited Golf. Restrictions apply - see Hard Rock Hotels Limitless Resort Credits page for details.
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Every little rock star deserves a big stage, and that's just what they get at The Little Big Club! And who better than Barney, Angelina Ballerina, Bob the Builder, and Thomas the Tank Engine to make it your kid's best vacation experience ever through educational, interactive, and all out fun activities!

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
QR

MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 9519reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
GREAT PLACE
beansaguilar, Placentia, California
Thu Aug 17 11:46:37 EDT 2017
I was able to visit the Hard Rock with a day pass. This place was so amazing. The air condition was so cool you din't want to go back outside. All the staff was so helpful and very kind. The rooms were nice and clean and comfortable. The food was great all around the place there is food and its all so tasty. Drinks Drinks Drinks oh yeah. The spa service, the pool, the cabanas check check check that's right everything here is just 5 star quality. Every night they have great entertainment. The they have a kid section which was nice to just get away from all the adults in the pool area with my little ones and they enjoyed the kid pool and activities. If you just want to lounge all day everyday then this is the place for you. You don't even have to leave the hotel. If you choose to do activities through out your stay it is great to come back after a tiring day and relax with nothing to worry about except how full your belly will be or how drunk you will get or just to sleep and relax and order room service which is available 24 hours. Every time I com to Cancun I want to stay and will stay only at the HARD ROCK!!!

Rockstar experience
980dannig, Glasgow, United Kingdom
Wed Aug 16 16:48:04 EDT 2017
This is a beautiful hotel with staff who are always there to help you and are always very friendly. The food is out of this world and I would highly recommend everyone to stay here! Gonzalo, Donis and Fernando made our stay even mlre memorable and special. We will 100% be back to stay at Hard Rock Cancun.

Good not great
JD d, San Diego, California
Wed Aug 16 11:13:08 EDT 2017
So we visited this resort with really high expectations based on the reviews. I knew the rooms weren't going to be anything insanely amazing as the pics were pretty standard. But the hot tubs in the rooms are a pain if you are sharing room with children they are a huge eyesore and take up prime real estate in an otherwise regular size room. Food: this was where I am confused. We have been to many all inclusives and always research and do take all reviews with a grain of salt. But we just assumed we were going to have the most amazing all inclusive food experience ever based on all the rave reviews of food. It was not bad at all but it was pretty normal. The options were standard and overall nothing blew us away. That being said we were well fed and happy. I felt the lobby bar is bit too crowded in the evenings as it seems to be THE place to congregate. The so called disco is really just the area in front of their conference rooms with low lighting and someone to DJ. We went one day and almost laughed before quickly retreating back to main lobby bar. The Japanese restaurant was by far our favorite do try and go once during your stay. They do a lot of entertaining with their diff themed nights. The resort credit was fine for us as we understood you pay 20% on anything you use. We used it for the spa and some tours. The spa was a let down. It needs serious renovation as it is clear they just portioned off some rooms and converted into treatment rooms. But for a nice chain like HRH you want the spa to be full service with sauna steam jacuzzi the works. This location did not have that. So be aware. The water the views can't be beat but saying the waves are rough is an understatement. Especially if you are at beach later in day. Be careful. Overall it was a good not great stay. Would rate it 3.5 stars out of 5

Great Vaca! Excellent Service!
Jaimie M, Raleigh, North Carolina
Mon Aug 14 21:44:38 EDT 2017
We had a wonderful stay at Hard Rock Cancun this month! I took my 2 boys (17 & 20) and we had a great time. The service was top of the line. The food was excellent and we had no lines to wait to get in any of the restaurants. The concierge, ​Sergio Sarquis​, was amazing! I accidentally left my NEW Macbook Pro on the bed as we were in a hurry to get to the airport. Sergio made sure I got my laptop back. His attention to detail was comforting as I was really concerned I may never see my laptop again....rest assured Sergio to the rescue! My only complaint was the a/c in the room was frigid and we could never get a temperature that was acceptable and the walls were paper thin so we heard our neighbors the entire stay. Service and food though were wonderful and there was plenty to do if you choose to.

Another Great Trip at the HRH Cancun
Michael N, Boca Raton, Florida
Mon Aug 14 17:38:21 EDT 2017
I have vacationed at this property many times and the Hard Rock Cancun team never disappoints. From the minute we arrived to the our last good-bye to the bellman, we felt taken care of and valued guests. Now for some specifics: Concierge Team - They were awesome, we even know some of them from previous visits. They could not do enough to make sure our vacation was great. We traveled with family in a party of 10 and my father-in-law is handicapped and completely immobile. They introduced us to various department supervisors who did everything they could to accommodate our large party and more importantly the needs presented by my father-in-law's handicap. Pool/Pool Staff - Incredible. Again, they made sure we had a spot for my father-in-law in the shade every day! When we carried him in/out of pool, they were right there with us making sure all was OK. The wait staff at the pool and the bartenders were awesome. Great service and always with a smile. Did I mention the abundance of food??? There was a variety of food almost anywhere you walked on the pool deck - ranging from grilled chicken, steak, fish, tacos, pizza and a variety of heated trays filled with food. Restaurants/Food - Don't expect 5-star restaurant quality food, but it's probably the best you can find at an "all-inclusive resort" and the variety and quantity is abundant. They also pay attention to little touches - coffee and snack stations set-up throughout the resort, bloody mary station set-up at the bar in the morning, etc. The abundant pool food options previously mentioned, coupled with the F&B team walking around with specialty ices/fruit/snacks at the pool each afternoon. Many restaurants to choose from. Again, good food, coupled with great service in most cases. Make friends with the wait staff and they will treat you like royalty. Provide them gratuities for great service and you will be set all week. A little means a lot to them, so bring stack of singles for bartenders and wait staff and you will never have to ask for anything, as they will anticipate your every need. My favorite server was Queen during breakfast at Ciao. Gym - Worked out every day and enjoyed the facility. Loved their new Peloton Spin cycles, but they need to set-up the tablets. I was told they just arrived a few days before my visit and were not completely set-up. I have a Peloton at home, so my wife and I were thrilled. My kids played tennis and/or basketball with their cousins just about every day. Entertainment Team - Again, it's all a matter of what you are looking for. Shows are not the quality of a cruise, but there are entertaining. Entertainment team was extremely friendly and engaging at the pool every day. They had great music and games to keep everyone engaged. I loved the live music played throughout the week! I want to point out one other example of how they operate a “well oiled” machine. During our stay, a Tropical Storm warning was issued for Cancun, with the worst of the storm expected to pass overnight. The hotel sent a note to our room and moved all of the activities in doors – food, multiple bar set-ups, live music, games, etc.- that no one even realized what was going on outdoors because we were completely distracted and engaged indoors. When I got up to my room that evening and looked out my terrace doors, I noticed that they completely took apart the pool area – umbrellas, chairs, awnings and anything that moved was removed. I could not believe how quickly they accomplished this. What was even more amazing was what I saw at 7:10am the next morning – everything was put back together. They must have had an army of people take care of this so guests can enjoy the pool the next day as soon as the bulk of the storm passed. This is the kind of operation they run and one that I will continue to return to year after year. Book the Hard Rock Cancun and you will not be disappointed.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe