Cancun

Hard Rock Hotel Cancun


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All Inclusive    

Exceptional Values!
Extra Value:
Receive up to $1800 in Limitless Resort Credits or Unlimited Golf. Restrictions apply - see Hard Rock Hotels Limitless Resort Credits page for details.
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Every little rock star deserves a big stage, and that's just what they get at The Little Big Club! And who better than Barney, Angelina Ballerina, Bob the Builder, and Thomas the Tank Engine to make it your kid's best vacation experience ever through educational, interactive, and all out fun activities!

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
QR

MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 9917reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wonderful experiencee
nancycappello, West Branch, Michigan
Thu Oct 19 16:48:21 EDT 2017
I was so pleased we were treated like royalty it is a beautiful resort but better than that the employees made the trip for me I want to mention a few who were above and beyond in their service Eric Dias concierge in the lobby helped us each day with one question or another so pleasant and professional. Also Jesus blanco restaurant manager made sure we were taken care of at every restaurant Ariel Delgado captain at Italian restmade sure everything was special gondola rodriguez third floor went out of his way even got medication for me Adolfo Rodriguez and that in rhird floor pool excellent help and helpful all with what ever we needed these things will be the reason for me to return

The best!
rogerandsusan, wallingford,ct
Wed Oct 18 16:14:33 EDT 2017
We are members here, and it never fails to disappoint. Everything is outstanding as it always is. Our butlers Gustavo and Jess went above and beyond. Tharvin in at the pool is exemplary, as well as the pool staff. Would highly recommend!

Excellent Trip
bkrogulecki, Columbus, Ohio
Wed Oct 18 10:03:09 EDT 2017
The Hard Rock-Cancun is a very beautiful resort but what made the stay amazing was the professional staff to help us during the week. Some employees that went above expectation were: **Erick Dias, concierge. Eric worked with us every day to guide us to a very successful visit. I truly enjoyed his taking time to talk to us about the Mayan culture. Truly a 5 star employee. **Jesus Blanco, restaurant manager. Jesus guided us to all the restaurants with various suggestions for especially delicious meals. His follow up to see if we were satisfied was consistent and appreciated. **Tharvin, 3rd floor pool. Tharvin hustled all day to provide excellent service with lounges, towels and especially the face mist and cold face towels. **Adolfo Rodiguez, 3rd floor pool. Adolfo went above expectation to provide us with our drinks and food requests for many hours. **Gonzalo, 3rd floor concierge. Gonzalo provided us help with our boarding passes and explanation of the checkout process making our departure easy and seamless. **Ariel Delgado, Ciao's Capitan. Ariel was very attentive to us while we dined at Ciao's. The best way to explain this service is that we ate at Ciao's three times during our stay. I would highly recommend the Hard Rock-Cancun. Nancy C. and Barb K.

AMAZING!!!
calvinfox19, Sunderland, United Kingdom
Tue Oct 17 10:13:03 EDT 2017
My best holiday to date and I’ve fell in love with Cancun! I stayed Rock Royalty and preferred to stay in the main pool, the entertainment team made the holiday! I can not explain how welcome and how much Beba made my holiday! She was amazing! A huge part helping keeping all the guests entertained with her energy and happiness and organisation! So thank you! Also Beto, cool guy with a great personality! Erika also did not stop dancing the full holiday 😂 Thank you hard rock!

Another Awesome Relaxing Vacation!
raulrO9144BD, Mission Viejo, California
Tue Oct 17 07:11:59 EDT 2017
Awesome staff and great location. Too many great employees and unable to list all of them. We have been members for almost 15 years and HoF the last two years. Customer Relations team of Catarina, Teresa and Tavo are amazing and every stay they personally make us feel like part of their family. Can't brag enough abut butlers Nerra and Sussie. Pool area is awesome, Media, Leon, Maky, Tharvin, Conchi, Feddy, Karem and Victor are hardworking and go above and beyond. Entertainment staff led by "Batman" are tireless. Best breakfast is at Zen with waitress Gio's wonderful smile every morning. Frida is the wife's fav dinner spot for the tortilla soup. Yajaira and Alex at Frida make dinner better by their warm welcoming demeanors and whatever you need or want they will make it happen. Inpanema ask for Chalo or Santos and you will be treated like royalty. At Ciao, Noel a very humble by hard worker also is an employee that goes above and beyond every night. For the last several years we have been visiting the location twice a year for two weeks and never leave disappointed. The wife always enjoys her massages and our Romantic dinner on the beach. We have yet to find an employee here that will not make every effort to make you feel special! Be back in six months with our 4 year old grandson who loves the place!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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