Cancun

Hard Rock Hotel Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all- inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
QR

MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities. Hard Rock-branded Roxity Kids Club coming in summer of 2018.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 11200reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Graduation present
Grant C,
Thu May 17 18:41:22 EDT 2018
I brought my wife, son and 2 of his friends for a Graduation Present. It was a blast. We all had a great time. I got the presidential suite which is three room plus a huge balcony where you can see the ocean and pool perfectly! Go to Zen for breakfast - excellent selection and ask for GIO she is so sweet and helpful.

Frida restaurant , Mr. Alex
snbrun, Calgary, Canada
Thu May 17 17:27:37 EDT 2018
We spent one week at Hard Rock Cancún and visited all the restaurants available at the resort. We were impressed about Señor Alex for his knowledge as a waiter, about the Mexican meals, his knowledge about different flavours , spices and also he picked the right beverages depending the desserts we were taking. The last but not the least Mr Alex at Frida restaurant he took the time with each table to make each of us very special . My husband and I will like to thank him for everything. Were recommend him for people that are staying at Hard Rock Cancún resort to have the flavour of Mexican food at Fridas restaurant.

Not as good as the reviews!
TraceyHarris68, Chigwell, United Kingdom
Wed May 16 07:44:09 EDT 2018
The hotel is ostentatious and def not luxury at first impressions. We are a group of 3 girls in a room that was sold to us to accommodate 4 people. There were 6 hangers and 5 drawers for our clothes. The beds are advertised as 2 x double beds but they are small doubles which means we are sooo small you touch in bed. Very intimate! Plastic cups in the evening outside where is my glass!! The staff seems nice but def not helping with the bedroom situation! Leaves a bit of a stale taste in your mouth! When you have spent over 3,000 for the room.

2nd time visiting...
LegendaryMember1337,
Tue May 15 21:43:03 EDT 2018
and again it did not fail to deliver, the ocean views, food, drinks, service, entertainment and treatment received are all amazing. The individuals are what makes the experience for example Juan who works in banquetes encouraged me to write this review after my wife and I sang his praises... if you are debating going I promise you the service will win you over!

Bartender
ovalles600, North Richland Hills, Texas
Mon May 14 19:39:37 EDT 2018
Rudy “Metallica” is a rocker bartender. One of the best I have seen! He makes sure everyone is satisfied and gets the drinks quick and smooth! Y’all have a wonderful bartender in y’alls main lobby! Awesome job rudy!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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