Cancun

Hard Rock Hotel Cancun


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All Inclusive    

Crystal Award Winner: Best Destination, 2014

Exceptional Values!
Extra Value:
Receive up to $1800 in Limitless Resort Credits or Unlimited Golf. Restrictions apply - see Hard Rock Hotels Limitless Resort Credits page for details.
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Every little rock star deserves a big stage, and that's just what they get at The Little Big Club! And who better than Barney, Angelina Ballerina, Bob the Builder, and Thomas the Tank Engine to make it your kid's best vacation experience ever through educational, interactive, and all out fun activities!

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
QR

MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 9146reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing
tarupi g,
Thu Jun 22 13:37:43 EDT 2017
The hard rock hotel is amazing and 10/10 points for the pools and pool services.The amazing view from the pool is simply amazing.Best hotel for parties.The rooms are neat and clean and room service is awesome.

What a disappointment
laura d, San Diego, California
Thu Jun 22 07:35:47 EDT 2017
Let me start by saying I am pretty generous when reviewing a place. I understand that all places have things go wrong or bad days now and then. Unfortunately this was not the case here. Check in was fine but when we got to our room, the room we paid a premium ocean view price for was quite obstructed by a veranda bar. I went down to get help but no interest or desire from front desk to help me other than to tell me I had an ocean view. The rooms themselves are okay, but the cleanliness is marginal. The next day at the pool, I went for towels, there were seven employees behind the desk who were chit-chatting with each other, they gave me a towel when they were finished conversing after I just stood there waiting with a line of people behind me. There are many many employees all over the resort, but It's almost as if they have no clear direction or can or are only willing to do their assigned task. The food is abundant but terrible, as well as the drinks. The facilities are outdated, as it is merely an old hotel they revamped a bit with rock memorabilia. They have many areas cordoned off with "members only" and they do not let you access it, for example heated pool/hot tub (regular guests get unheated pool) with a great view of the ocean that I can see from our room but not use. The second star I gave was because the one bright spot was the staff they have walking around to get you do activities, they are pretty good. Overall, I could not in good faith recommend it to others. The second star I gave was because the one bright spot was the staff they have walking around to get you do activities, they are pretty good. Overall what a dud!

Relax and enjoy
Ivoleonardo,
Wed Jun 21 18:14:25 EDT 2017
My only restriction was due to the bad smell caused by the new paint in the room. I have asked 3 times for another room, because Im was with a baby, and always get a negative answer. Very good restaurants and bars. The food and drinks was amazing.

Bring extra money
Vivien B, Cancun
Wed Jun 21 07:14:22 EDT 2017
Room smells a little moldy daily clean up not at a specific time sometimes 2-5pm room hasn't been cleaned, trash wasn't always taken out we place $5usd tip every day, they sure picked that up quickly Kids club activity is another building not connected with the main building, makes it hard to take them there. Activities is preschool settings, not for older kids. So many mosquito, smelly. The people at that area seems nice. Show was good but so hot to sit outside so many mosquito Food was so americanize beef, chicken, french fries, hamburger, at the 3rd day papayas was the best, found out a salad bar outside was good on the last day Swimming pool good size not too crowded. Notice there was a big hole close to the kids shallow pool. Beach front area clean but need more sitting area. Had a wedding Ceremony too many distractions (next to jet ski rental, stairway entrance, restroom area ) so many people in swimsuit. They could do a better job of blocking those people out What is up with the wrist band warning if lost it will cost 70/day extra unbelievable? I have skinny kids they can slip it out easily Like the hot tubs it's for club members only 3rd floor deck is for club member only. there are certain things that you have to pay extra to get service. If you don't tip them they take for hours or even don't even bother to get it Yep I have experience this cause I don't carry cash on me Overall, for the price I'd expect a little more.

Horrible smell in room that is physically making me ill.
Karen D,
Wed Jun 21 01:59:48 EDT 2017
It is 4:45am and it is my first night in this hotel. I have been to Cancun before, along with staying at Isla Mujeres, and Riviera Maya. But this is the first time I have ever stayed in a hotel that has made me wish I didn't come. I checked in 13 hours ago and I have been dealing with a horrible musty, mildew smell in my room. We have a family suite and my sons adjoining room is not as bad. I have had to spend the entire time here dealing with this smell with no resolution. They initially tried to fix the smell by covering it up with chemicals. My eyes started to water and I couldn't breath so they instructed me to leave my door open along with the balcony door to allow the smell to dissipate. I am now back to the mildew smell and am unable to sleep. The air conditioner in my room is also not cooling as much which just amplifies the smell. I have requested to move rooms but have been told that there is nothing they could do. I am to the point that I am in my sons room trying to get some sleep and wishing I had stayed home. Which is sad to say due to the fact I am on vacation. I will update this review at the end of my stay if anything has been resolved.



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