Cancun

Hard Rock Hotel Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all- inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
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MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities. Hard Rock-branded Roxity Kids Club coming in summer of 2018.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 11032reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best Experience EVER!!!
Samantha R,
Thu Apr 19 13:15:49 EDT 2018
Hard Rock is an awesome hotel!!! The environment is great and their services are unbelievable.. They really cater to u and make u feel very welcome. It’s a party atmosphere and the beach services are awesome. We got to experience the Rock Royaliry experience and it’s was a dream come true!!! The view was beautiful. I did have a couple issues with the front desk and checking in they gave me and my husband a hard time it took over 20 mins, but aside of that everything was the best experience I have ever experienced which is y I gave them a 5 star. Rock Royality is the way to go the view is beautiful. We went ahead and booked our next stay and hope to not encounter any more problems checking in. Coming across a rude check in person and one that gives u a hard time can be very discouraging. Let’s hope it’s a better check in experience. I can’t wait till our next trip!!! YAY!!!

A little unsatisfied.
Tara L,
Thu Apr 19 12:44:09 EDT 2018
Arrive at the Hard Rock on April 11th. Patty checked us in not helpful at all seem she did not want to be bothered. Asked about the two dispenser off to the right of us I'm guessing filled with some type of mixed drink. No answer from Patty. After checking in we where approach two works . Wanting to tell us about the hotel and activities to do . Felt like being a little harassed. At this point after the crazy day we had of first plane being late and almost missing our connect flight. We just want to get in the room and freshen up. The room was not that clean, for instance there is feces smeared on the bottom of the toilet. . Four days had no wash clothes ,call room service to get wash clothes and comments for coffee. On the robe it said to take home stop by the Rock shop and pick one up. Ask for one at the Rock shop was told we don't do that anymore. Our second day we meet with the people almost like a time share type of thing. We where with another couple (friend's). We thought going to this meeting both couples would get a $400 resort credit. No they put us together even thought both couples have sprated rooms. In the meeting we where asked how you like our resort. We don't know if we like it been doing nothing but talking to people since we got here. Meeting was a waste of our time we don't have 13.000. just to drop in a instance. Did not like the idea of having to make a 13.000 decision right then and without reading the fine print. Resorts credits that's a joke can't use them in the Hard Rock shop. Limited in the jewelry store and clothing store. The other gift shop can't use any resort credits. More less use them on things to do outside of the resort massages or pedicure. The waiters and bartender was excellent. Alex at Frida's was very helpful on recommending food that was perfect. Alex did an excellent job he needs a raise right along with Gio on the beach was excellent also.Over all really enjoyed the shows at night food and drinks hanging on the beach. Didn't get to enjoy the pool gets crowded quickly in the morning. The hotel doesn't have bud light so had to walk to the store to get bud light. With this being our first time to Cancun probably won't stay at the Hard Rock again so many other hotels to choose from. Thanks for our friends coming with us there room was on the 2nd floor that we asked to be closed to them. My room was 180 I would not of stayed in paid for an ocean view not an restaurant view. My understanding staying at the Hard Rock the more money you spend an becoming a member you get treated better.

Family vacation
Jodi W, Virginia
Thu Apr 19 10:58:11 EDT 2018
Hands down an absolutely wonderful experience! The staff are over the top helpful and friendly anywhere on the property you come in contact with them. Very clean, safe and beautiful! Great food, always an event to include all guests and entertain. Comfortable beds and easy access to all restaurants and beach and pool!

Verge Mobile 2017 President's Club
Benita G,
Wed Apr 18 10:06:22 EDT 2018
Samantha Hernandez and all others with Hard Rock Hotel were awesome. If you are planning a group trip, you can not go wrong with the staff. All were very Professional and made me feel as if I we were the only guest in the hotel!

If you’re looking for a fun but luxury no hassle no planning time in the sun and you’re 25-40 ish this is it!
C001, Lincoln, Nebraska
Wed Apr 18 06:25:04 EDT 2018
If you’re looking for a fun but luxury no hassle no planning time in the sun and you’re 25-40 ish this is it! Al inclusive. Food was fantastic. The rooms nicely appointed. The crowd fun but not “wild”. The dance lessons will in the pool, the music all over. Well it’s just a good time with plenty to do right at the resort and the beach is stunning. All that said, ten years ago this would have been THE place for me. We’re a bit older and less social as a couple. I’d go back here for a bachelorette or a girls weekend or if I was traveling with several friends and some had teenage kids and we’d love it. But for a settled couple, who just want to relax this probably isn’t the place.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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