Cancun

Hard Rock Hotel Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Every little rock star deserves a big stage, and that's just what they get at The Little Big Club! And who better than Barney, Angelina Ballerina, Bob the Builder, and Thomas the Tank Engine to make it your kid's best vacation experience ever through educational, interactive, and all out fun activities!

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
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HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Hard Rock Hotel Cancun:
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities. Hard Rock-branded Roxity Kids Club coming in summer of 2018.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 10431reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Sweet 16 Getaway Celebration
Celine A,
Tue Jan 16 08:08:28 EST 2018
16 in our group, 4 nights 5 days to celebrate two very special young ladies. This was our first time at Hard Rock Cancun and we had an amazing long weekend celebration. HRH did not disappoint us. Day life does not disappoint for a bunch of teenagers looking to have fun. The pool staff was amazing and so attentive. Klaudia (with a K) was so kind and attentive to our every need. It felt like our personal server and that made it extra special. I also have to shout out Lemus who took care of us on her day off. He was just as kind and attentive always with a smile. The girls loved all the daily activities at the pool. Meda ( head of entertainment) found me on the first day and when he heard that we were there to celebrate their Sweet 16 he did everything to make the day AMAZING for our girls. His team made the foam party their party! Special shout-outs, balloons, virgin cocktails, dancing etc….They had the best time! And it made the whole trip! He continued to check on us throughout our stay and made sure we were taken care of. I met Luis when trying to make reservations for our large group the first day and he quickly offered to take care of every reservation at every restaurant we chose for each night. He found me before each meal and was at each restaurant to make sure we were taken care of. As others have stated the food is good. I think for the adults our favorite was the Brazilian steak house. The girls enjoyed everything. Service here is top notch and I was impressed. The beach was very clean and the aqua water just beautiful. The lounges were comfortable with nice fluffy towels. My only wish/recommendation is that they had a club. They designate a space where they bring the DJ but if a conference is at the hotel he is relocated to the lobby. We absolutely love the DJ’s and all the dancers- we just wish there was a real club to enjoy. The girls definitely still danced the night away. There are not many negatives but our one big disappointment was the front desk staff. Not accommodating at all upon check in and upon check out were beyond rude. After having such a great weekend this was not the way we wanted to end our trip. We were given a 12:30 check out time by one staff member and then were called up in our room at 11:30 threatening that we must get out of the room by 12 they had no record of a 12:30 check out so it became get out or else…..This is not how you speak to your guests and when we approached them at the desk we were given the same rude responses even after asking to speak to a manager. Lastly, safety. I know before I left I was checking all types of reports and there is absolutely no issue! This is a beautiful resort and you are so well taken care of. There were NO safety issues at all. You are in good hands. I would definitely recommend this resort for a special occasion or family vacation! Hopefully, I would love to return for a family vacation!

Great Mini Vacation
kjazzyhay,
Mon Jan 15 16:42:27 EST 2018
This was a short but sweet trip! I thoroughly enjoyed my sun time at the pool and I treated myself to a foot massage followed by a pedicure. All the employees were polite and helpful, especially when our group requested info on the best place to eat or listen to music.

50th birthday, best ever!
markp112, Indianapolis
Mon Jan 15 11:48:56 EST 2018
What a fantastic time at the hard rock Cancun for my 50th birthday over Christmas vacation 2017. We rented a Bali bed for every day and were treated like royalty especially by Joair on my actual birthday. He went above and beyond to make me feel special. All of the staff were very friendly. This is our first time at an all-inclusive believe it or not and so I wasn’t quite sure how to tip so if I was gonna do it again I would probably take a whole bunch of one dollar bills and tip more often. The room was very clean The only issue we had a couple of times was waiting for the elevator but no big deal. Had to wait for a restaurant couple times also no big deal. The shows were also very good especially the lights and fire show. This was our sixth trip to Cancun and so we didn’t do any excursions but the hotel seem to have a very good process for everything.

Excellent Christmas Holiday
JOHN R, Plainfield
Mon Jan 15 11:12:53 EST 2018
An excellent resort. An incredible value for the money. My family of ten had a great time. The resort employees were happy, efficient, and appropriately attentive. We will definitely return and whole heartedly recommend this resort to all.

Amazing staff and top notch facilities
josephsE6561PF,
Mon Jan 15 10:01:52 EST 2018
The staff is amazing and do every single thing possible to make your stay wonderful. The facilities are well maintained and very clean. The room cleaning service was the best I've had. To top it all off, the food was delicious as well! Cant wait to go back next year!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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