Cancun

Hard Rock Hotel Cancun


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to an $1800 Limitless Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Honeymoon dinner, mini-cake, bottle of sparkling wine, hydro spa tub experience and one in-room breakfast (reservations required).

See The Show at Hard Rock Hotel Cancun, the ultimate all-inclusive experience in the heart of the famed hotel zone. This hotel is a 12-story marvel, sparkling against the brilliance of a white sandy beach, and the Caribbean Sea. Complete with 601 guestrooms, the resort has everything you need to fulfill your rock 'n roll dreams, including authentic memorabilia from famous international musical artists, acclaimed restaurants, bars and lounges, an expansive poolscape, and a spa with outdoor massage areas... and that's just the opening act.

Guest rooms and suites are some serious rock star digs. Appointed with private balconies, the spacious accommodations are a totally over-the-top experience, each with hydro spa tubs, plush bathrobes & slippers, fine linens, and a liquor dispenser stocked with the good stuff to keep the party going. Perfect for accommodating every member of your entourage, family-style lodging provides special perks for your little rockers-in-training, such as kids' menus, video games, and pint-size plush robes.

There are no limits when it comes to luxury dining, activities, and entertainment. Unwind with some serious poolside relaxation at the pool. Enjoy delectable poolside food & beverage services while relaxing in the sun. Or just stay in the pool, and swim up to one of the pool bars for a little refreshment. For your little ones, there's a perfectly sized wading pool, plus a family Jacuzzi. There are three outdoor Jacuzzis in all, including a separate, adults-only Jacuzzi.

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun, featuring a cosmopolitan mix of International, Mexican, Italian, and Argentinean cuisines. In true rock star style, there are no dining restrictions and reservations are not required at any of the restaurants with the exception of Zen. That means unlimited wine by the glass and by the bottle, all part of a carefully chosen selection of vintages designed to perfectly complement your culinary choice (all wines have scored 85 or higher in major wine publications). With five bars, you're never too far from a refreshing beverage.

Hard Rock Hotels have created the ultimate beachfront celebrity playground and transformed the typical all- inclusive vacation into a rock star paradise in a Mexican setting with a cosmopolitan flair.

Find more information about Hard Rock Hotels & Casinos.

Learn more about Cancun.
HOTEL LOCATION
Hard Rock features a fun-filled environment with a magnificent beach location near Kukulkan Shopping Center Guests are close to the Convention Center, downtown Cancun and the airport.
Address: BLD. KUKULKAN KM 14.5, 11 SECTION
CANCUN
QR

MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (7 Miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three interconnecting, freshwater swimming pools, featuring cascading waterfalls and a swim-up bar.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Other Sports Available
Other Sports: Non-motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Hard Rock offers a great fun-filled ambiance, with 560 modern rooms, most with balconies overlooking the Caribbean Sea or Caribbean Sea or Nichupte Lagoon. This property is ideal for couples activities from morning to night. Beach: Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock is situated on 500 feet of white sand beach. Check-in: 3:00pm
Check-out: 12:00 noon
Total Rooms: 560
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. 24 hour room service once a day. Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE GOLD PURE DOUBLE BEDS
Guestroom includes two double beds, a bathroom with a hydro-massage tub, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM KING
Deluxe platinum guestroom includes one king bed, and a private, furnished balcony with stunning ocean views. Room also features a double hydro spa tub, complimentary wireless internet, a stocked minibar, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM KING
Deluxe gold guestroom includes one king bed, a furnished balcony with lavish lagoon views, and a double hydro spa tub. Room also features a stocked minibar, Rock Spa bath amenities, and a private bathroom with a shower.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE PLATINUM DOUBLE
Deluxe platinum guestroom includes two double beds, and a private, furnished balcony with beautiful ocean views. Room also includes a double hydro spa tub, a stocked minibar, Rock Spa bath amenities, 24-hour room service, and more.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD ROOM DOUBLE
Deluxe gold guestroom includes two double beds, a furnished balcony with brilliant lagoon views, and a double hydro spa tub. Room also features Rock Spa bath amenities, a stocked minibar, and a private bathroom with a shower.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE DIAMOND ROOM
Deluxe Diamond guestroom includes one king bed, a furnished balcony with beautiful ocean views, and a private bath with a shower and double hydro spa tub. Elegant room also includes exclusive concierge phone service, a minibar, and much more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GOLD PURE KING BED
Guestroom includes one king bed, a fully-equipped bathroom with a hydro-massage, and a private balcony or terrace. Room also features Rock Spa bath amenities, 24-hour room service, and Pure rooms undergo state-of-the-art air purification treatments.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
RRL DELUXE PLATINUM KING
Platinum guestroom includes one king bed, a private balcony, and a luxurious bathroom, with a double hydro spa tub. Additional amenities include a personal assistant, VIP check-in, a minibar, 24-hour room service, complimentary internet, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE FAMILY ROOM
Deluxe family room includes two connecting rooms - one room with a king bed, and one with two double beds. Each room features a double hydro spa tub, a furnished balcony with lagoon views, family welcome amenities, and a bathroom with double showers.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Hard Rock Hotel Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Hard Rock Hotel Cancun:
Las Golondrina's - An a la carte specialty restaurant serving delicious Mexican cuisine to the sounds of live music. Open for dinner only from 7:00 pm - 12:00 am, reservations are required and there is a semi-formal dress code.
Frida - Discover the fiery flavors, spices and passions of Mexico at Frida, serving traditional Mexican cuisine in a festive atmosphere. Dinner reservations are recommended.
El Mercado - An informal restaurant featuring an international buffet menu for breakfastand lunch, and a la carte service for dinner. Dress code required.
Zen - Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. Dinner reservations are recommended.
Ciao - In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties. Dinner reservations are recommended.
Ipanema - Ipanema is the place for an elegant, authentic Brazilian steakhouse experience, complete with rodizio service in true Brazilian style. Dinner reservations are recommended.
Las Redes - A beachside restaurant featuring an international buffet menu for breakfastand lunch, with both grill and buffet service for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily pool activiities and entertainment, Scheduled Sightseeing Tours, Billards, Ping-Pong
Nightly Activities & Entertainment:
Them Parties (with Karaoker, Casino, Mexican & Mayan Theme Nights), Live Entertainement
CHILDREN'S PROGRAMS
Kid's pool featuring slides and water activities. Hard Rock-branded Roxity Kids Club coming in summer of 2018.
Applicable Ages: 4 to 11 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
509 Recommend
509 past Apple Vacationers would recommend Hard Rock Hotel Cancun to their friends and family
TripAdvisor Web Reviews
Based on 12008reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
will keep going back
cutter6, painesville ohio
Thu Oct 11 09:10:32 EDT 2018
as usual we had a blast. we were there at HRC sept. 29 to oct. 5, 2018. we were taken well care of from the moment we got there. we were greeted by alexi (assistant manager) as soon as we stepped inside the door. such a nice and sweet young lady. very helpful and truly willing to try and make our visit very special. every thing was perfect during our stay. we loved our room and the view. loved all our meals. top notch alcohol. the music around the pool covered a variety of musical tastes. foam party and balloon fight were lots of fun. of course the staff is what makes HRC so special to us. everybody is so friendly and fun. they truly will do anything to make your stay great. we have made some great friends among the staff over the years. number one is klaudia, a the pool and beach waitress. she has become like a daughter to us. would also like to mention pool waiters escobar, nester and ivan. we had so much fun with them and they always were there as soon as our glasses were empty. always remembered what we drank and sometimes even brought our drinks before we asked for them. roger, a beach waiter, is also a friend of ours from years past. always greets us with a smile and a hug. darn good waiter too. want to give a shout out to luis who is the supervisor of all the restaurants. he is a very special man. always stopped at our table in the evening to see how everything was going and not just with our dinner but our entire vacation. was willing to get or do anything to make our stay better. enjoyed talking with him so much....we will keep going back to HRC for years to come i'm sure..

Our Trip Was Everything!
manthanae2018, Pittsburg, California
Wed Oct 10 12:32:58 EDT 2018
It was our 4 year anniversary, and we had never taken a real trip before - no honeymoon for us until this past week! It started off very relaxing, waking up to a beautiful breakfast at The Marketplace, with our amazing servers: Alex, Carlos, Nicolas, and Hector. Every morning they would make sure we had our coffee, and our mimosas right when we came in. And they made sure we didn’t have to worry about a thing - even gave us great advice as to fun explorations for our visit! During the day, we either lounged and drank in the pool next to the ocean, or we did an extersion to Violeta, Chitchan Itza, Xplorer, and Senotes. We learned about the Mayan and Mexican cultures, which was very important to my husband and I. When we came back to the hotel, our beds were made, everything was spotless, and we didn’t have to worry about one single thing. We even did a romantic dinner on the beach (staffed by some very amazing and polite people), and a five course dinner. It was amazing! Best honeymoon ever! I’m so grateful! We will be back!

Never Disappointed
Michelle H, Scottsdale, Arizona
Wed Oct 10 10:38:33 EDT 2018
The first thing to note is that this is an amazing AI resort serving top shelf alcohol and great food. The resort credits that come with each room really helps offset the cost of spoiling yourself. The staff is top notch and the resort is ALWAYS clean!The spa is amazing and I spent my fair share of time there. My first rec is have the 4 hand massage. You will never want a regular massage again! My husband and I both had a 4 hand massage, we had a couples massage and I had an aromatherapy massage. If you go, be sure to request Angelica and Alejandra (Angie and Alex) for the 4 hand! They are strong and give a wonderful massage. For muy aromatherapy massage, I had Juan and he was great as well. The spa staff is helpful and friendly but Id like to mention Alex, Christian, Hechicera and Sheila by name. Super friendly and helpful!Now for the pool bartenders and entertainment staff...you cant go to this resort and NOT have an amazing time. The bartenders are all amazing and most accommodating! By name, Donis, Julian, Samu and Reynaldo at the Dive bar were GREAT!! Julian even went and got a specific mix for a drink that I had at check in that they dont normally offer anywhere else. If you go, PLEASE be sure to tip your bartenders and servers. Although it is not required, you will find that they work so hard that they deserve a couple of bucks each day as a show of gratitude. Our pool servers were equally amazing. Pirrus, Isaac and Victor were "on it" and brought us anything we needed. Jesus at the beach bar is incredible as well. If you are there and you get to meet Jayme, usually at the bar by the pizza oven, you will remember him forever! His smile is infectious and his service memorable.The pool entertainment staff is always a must meet. Batman, Roberto, Mary, Darinca, Luna and a couple of others will make you laugh and make your day super fun!The restaurants are amazing as well and so are the servers. At Market, the buffet, Hector, Alex and Carlos Nicolas always made breakfast enjoyable. At Frida, Daniel was great and the food was amazing! Abraham and Angelo in ZEN tooI was a little bummed that they no longer have light food set up at happy hour, they are no longer serving Havana Club rum and that they have changed the music at the pool. The electronic and hip hop used to the crowd going...now you will rarely hear either. However, they did put the lounge chairs back on the water ledge so laying out and staying cool is easy

Ok, but not top notch
Jon B,
Wed Oct 10 05:47:31 EDT 2018
This particular HRH location has its high and mediocre points. As usual the workers make or break the experience. There where several excellent staff members, but the majority where just average or robotic in their service. The food was above average, but not excellent. The rooms are good sized, but hallway noise is bad, between rooms the noise is not too bad, but workers and door closing noise is very bad in the hallways. Booking said upgrade to next room level included, but as often happens..."We are sorry none are available" when we arrived, really is dishonest advertising. There is a 20% service charge on the free points, which overall is not bad if you realize what the normal cost is for sauna services at many hotels/spas. However, one day it was raining and we did not use a bali bed, and it was next to impossible to get the credits back, so I just paid (kinda shifty just to get a few bucks out of us, and lose future/long term guest), as I figured we will try other locations in the future, because we where not too impressed with our visit to this particular Hard Rock.

A much needed vacation and it was awesome
Rick H,
Wed Oct 10 01:31:28 EDT 2018
We met friends here for a wedding celebration, that we met at this resort 3 years ago and now have become life long friends. There were 16 of us and we all had a blast. The staff was amazing, but a few in particular were exceptional: Ezekiel and Jesus at the pool were always ready and willing to help with finding chairs, putting up umbrellas and were extremely friendly. Keke (spelling) at the front desk was phenomenal. He helped getting our friends checked in quickly and made sure they were well taken care of. Donis and Jules at the Dive Bar are the best. They were always friendly and quick with fixing our drinks. Angel Perez (OSO) at the Smash bar ... is one of the best bar tenders I've ever met. He remembered what we drank, great cards tricks, always smiling. I always looked forward to seeing him for a drink before ... and after dinner. The entertainment staff was great ... Batman, Tabata (Taby), and Mary Jane (Maria Jose) were a riot ... they were always fun at the pool. Lupe the DJ was fabulous in mixing up the music! Ari our concierge was great! This was our 4th or 5th time at the resort ... first trip was when it was still a Palace resort before the hurricane. We love the intimacy of the smaller resort. We have met some many people that have become great friends. We had a great room and it was always clean ... thank you housekeeping!!! Rick Hines (Rick.Hines@comcast.net)



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