Hawaii-The Big Island

The Westin Hapuna Beach Resort


Email | Share |
Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (restricted to specific categories).
Family: Kids 17 and under Stay Free.

The vision and dream of respected hotelier Laurance S. Rockefeller. More than 37 years ago, he chose a patch of black lava in an inaccessible area, with two beautiful beaches, to create a work of art that changed the Big Island of Hawaii. Rockefeller envisioned a resort of world-class standards - complete with the hotels, golf courses and homes.

The first step was Mauna Kea Beach Hotel in 1965. In 1994, the second half of the dream was fulfilled with the opening of Hapuna Beach Prince Hotel. Steeped in Aloha, the classic elegance perpetuates the true Hawaiian traditions of the islands. And in June 2018, the hotel officially became The Westin Hapuna Beach Resort. The contemporary feel of Westin Hapuna Beach Hotel is manifested in its bold nature. Working together, these two distinct hotels comprise Mauna Kea Resort and create an outstanding experience.

All guestrooms are ocean-facing revealing the long inviting expanse of Hapuna Beach, each with spacious private balcony and double doors allowing for the trade winds to breeze through. Luxurious interiors are highlighted by a selection of natural materials, including rich woods and fine fabrics. The palette of chosen colors reinforces the sand, sea, and sunset environment afforded by the hotel's pre-eminent location.

The Westin Hapuna Beach Resort is situated on 32 oceanfront acres, nestled in natural bluffs overlooking the silky white sands of Hapuna Beach. Hapuna Golf Course features 18-holes of Scottish links-style championship golf designed by Arnold Palmer and Ed Seay. Taking advantage of the dramatic natural contours of the land from the shoreline to 700 feet above sea level, it offers spectacular views of the Kohala Coast and Pacific Ocean while majestic Mauna Kea, Mauna Loa and the Kohala Mountains form the backdrop.

In ancient times on the resort site, freshwater springs bubbled to the surface during heavy rainfall. These artesian fountains provided respite and renewal for travelers along the Kohala Coast. Thus the area was named "Hapuna" or "Spring of Life" in the Hawaiian language. This depiction of water became the symbol for the The Westin Hapuna Beach Resort.

HOTEL LOCATION
This hotel is magnificently set on the Big Island`s Kohala Coast, within the 1,839-acre Mauna Kea Resort.
Address: 62-100 KAUNA'OA DRIVE
KOHALA COAST
HI

US
Local Phone: 800-882-6060
Toll Free Phone: 1-866-PRINCE-6
Fax: 808-880-3142
Website Address: www.hapunabeachresort.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Included in fee)
Shopping Mall Nearby
Pools
Number of Pools: 1
Outdoor Pools: 1     
66,000 square feet whale shaped infinity style pool with heated whirlpool. Towel service and Beach Bar for afternoon snacks and tropical drinks.
Golf: ON-SITE
The Hapuna Golf Course
Designed by Arnold Palmer, Hapuna Golf is an 18-hole championship links-style course nestled in the natural contours of the land. The course offers spectacular views of the Kohala Coast & Pacific, while majestic Mauna Kea & Mauna Loa form the backdrop.
Holes: 18
Green Fees: $145.00
Cart Fee: included
Club Rental Fees: $45.
Lessons Available
Tennis
Number of Courts: 13
Outdoor Courts: 13
Court Fee: $15 pp-per day
Raquet Rental Fees: $ for rental equipment
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This is a modern open-air hotel featuring a dramatic lobby area, panoramic views throughout the property, and a contemporary Hawaiian ambiance. Set on 32 oceanfront acres along Hapuna Beach, this resort offers a vast array of activities. Hapuna Beach was named 1994`s "Best Beach in the World" by Conde Nast magazine, and other resort features include nightly entertainment, signing privileges at the Mauna Kea Beach Hotel, and two golf courses with special discounted golf packages. Beach: This property is set along a natural white sand beach named "Best Beach in the World" by Conde Nast in 1994. Check-in: 3:00 PM
Check-out: 12:00 noon
Total Rooms: 351
Year Opened: 1994 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily Resort fee of $31.25 will be charged to guest folio. Payable directly to the hotel in resort.
ROOM TYPES
PART OCEAN LANAI - BOOK NOW
BOOK NOW, SAVE LATER rooms - - all the amenities of a PART OCEAN LANAI ROOM but offered at drastically discounted rates. Available for limited time periods during the year.
Other Amenities -
STD OCEAN VIEW W/BFST
BREAKFAST - All the amenities of the STANDARD OCEAN VIEW room but with the added value of a daily breakfast for two at Ocean Terrace Restaurant. Not valid with any other promotions.
Other Amenities -
PART OCEAN VIEW W/BFST
BREAKFAST - All the amenities of the PART OCEAN VIEW room with the added value of a daily breakfast for two at Ocean Terrace Restaurant. Not valid with any other promotions.
Other Amenities -
STD OCEAN VW W/BFST FREE-NT
FREE-NT with BREAKFAST - - All the amenities of a STANDARD OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
Other Amenities -
STD OCEAN VIEW FREE-NT
FREE-NT room. All the amenities of the STD OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
STD OCEAN VIEW
600 sq. ft. room on floors 2-4 with ocean views from private balcony. Amenities include mini-fridge with bottled water, extra large bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW W/BFST FREE-NT
FREE-NT with BREAKFAST - - All the amenities of a PART OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
Other Amenities -
OCEANFRONT W/BFST
BREAKFAST - All the amenities of the OCEANFRONT room but with the added value of a daily breakfast for two at Ocean Terrace Restaurant. Not valid with any other promotions.
Other Amenities -
PART OCEAN VIEW FREE-NT
FREE-NT room. All the amenities of the PART OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
PART OCEAN VIEW
600 sq ft. room on floors 2-3 with partial ocean views from private balcony. Amenities include mini-fridge with bottled water, extra large bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW - BOOK NOW
BOOK NOW, SAVE LATER rooms - - all the amenities of an OCEAN VIEW room, but offered at drastically discounted rates. Available for limited time periods during the year.
Other Amenities -
OCEANFRONT W/BFST FREE-NT
FREE-NT with BREAKFAST - - All the amenities of an OCEANFRONT room with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
Other Amenities -
PART OCEAN VW - BOOK NOW
BOOK NOW, SAVE LATER rooms - - all the amenities of a PART OCEAN VIEW room, but offered at drastically discounted rates. Available for limited time periods during the year.
Other Amenities -
OCEANFRONT
600 sq. ft. room situated oceanfront with unobstructed views of the Pacific. Amenitesinclude private lanai, mini-fridge with bottled water, extra large bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEANFRONT SUITE W/BFST
BREAKFAST ROOM - - All the amenities of the OCEANFRONT SUITE but with the added value of a daily breakfast buffet for two at Ocean Terrace Restaurant. Not valid with any other promotions.
Other Amenities -
OCEANFRONT - FREE-NT
FREE-NT room. All the amenities of the OCEANFRONT room with the added value of free night(s) calculated into pricing.
Other Amenities -
PREMIUM OCEAN SUITE FREE-NT BP
FREE-NT with BREAKFAST - - All the amenities of an OCEANFRONT SUITE, with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
Other Amenities -
PREMIUM OCEAN VW SUITE FREE-NT
FREE-NT room. All the amenities of an OCEANFRONT SUITE with the added value of free night(s) calculated into pricing.
Other Amenities -
OCEANFRONT SUITE
1200 sq ft 1BD/1BATH suite. Suite is situtated oceanfront with unobstructed Pacific views. Amenities include separate living/dining area with wet bar, mini fridge, luxury bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEANFRONT - PRINCE VALUE
All the amenities of the OCEANFRONT room but at a discounted rate. VALUE rooms are available at limited times during the year and are NOT combinable with any other promotions or specials. Room only. No extra inclusions.
Other Amenities -
PART OCEAN LANAI FREE-NT BFST
FREE-NT with BREAKFAST - - All the amenities of a PART OCEAN LANAI ROOM, with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
Other Amenities -
PREMIUM OCEAN VW W/BFST
BREAKFAST - All the amenities of the PREMIUM OCEAN VIEW room but with the added value of daily breakfast for two at Ocean Terrace Restaurant. Not valid with any other promotions.
2 Queen Beds Other Amenities -
PART OCEAN LANAI ROOM W/BFST
BREAKFAST - All the amenities of the LANAI ROOM with the added value of a daily breakfast for two at Ocean Terrace Restaurant. Not valid with any other promotions.
Other Amenities -
PREMIUM OCEAN W/BFST FREE-NT
FREE-NT with BREAKFAST - - All the amenities of a PREMIUM OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two at Ocean Terrace Restaurant.
2 Queen Beds Other Amenities -
PREMIUM OCEAN VIEW FREE-NT
FREE-NT room. All the amenities of the PREMIUM OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
PREMIUM OCEAN VIEW
600 sq. ft. room situated oceanfront with unobstructed views of the Pacific. Amenitesinclude private lanai, mini-fridge with bottled water, extra large bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN LANAI ROOM FREE-NT
FREE-NT room. All the amenities of the PART OCEAN LANAI ROOM with the added value of free night(s) calculated into pricing.
Other Amenities -
LANAI ROOM
Larger room on floors 2-3 with partial ocean views from private balcony. Amenities include mini-fridge with bottled water, extra large bath and much more. Sleeps 3 adults or 2 Adults/2 children.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PREMIER OCEAN VW - BOOK NOW
BOOK NOW, SAVE LATER rooms - - all the amenities of a PREMIER OCEAN VIEW room but offered at drastically discounted rates. Available for limited time periods during the year.
Other Amenities -

OTHER INFO
Japanese (Yakuta) robes and slippers provided.
ADA compliant rooms available.
DINING
There are 6 Restaurants at The Westin Hapuna Beach Resort:
On the Go-Island Breeze Cafe - Offering casual breakfast, lunch and dinner items for dining in or take-out. Open daily.
Ikena Landing - Formerly the Ocean Terrace, overlooking Hapuna Beach, this casual open-air breakfast restaurant offers healthyitems along with familiar favorites. Featuring a daily breakfast buffet and an extensive à la carte menu. Open Daily for Breakfast.
MERIDA - Reopening in February (formerly the Coast Grille). Offering a Mediterranean inspired menu. Featuring a display kitchen private dining room, craft cocktails and expanded al fresco dining.
Naupaka Beach Grill - Formerly the Beach Bar, this newly renovated venue has enhanced seating with a shaded trellis. Serving a casual menu and an extensive list of local brews on tap.
Piko Coffe & Bar - Formerly the Reef Lounge. This new gathering place features a barrista bar, elevated convenience , connectivity and grab-n-go items & cocktail bar.
Mauna Kea Beach Hotel - Guests have room signing privileges at Mauna Kea Beach Hotel, our sister property. A complimentary evening dining shuttle operates nightly between the two hotels. Contact concierge for schedule.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
A variety of activities centered around "Hawaiiana."
Nightly Activities & Entertainment:
Nightly entertainment.
CHILDREN'S PROGRAMS
Hawaiian arts and crafts, sandcastle building, hula dancing, t-shirt painting, pool- swims, beach/scavanger hunts, and movies.
Applicable Ages: 5 to 12 years old
Program Fees: $50 day/$25 half day

Babysitting Fee: contact hotel
Advance Notice for Babysitting: Yes
Children recieve amenity upon arrival.

TripAdvisor Web Reviews
Based on 3809reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hapuna Beach Prince Hotel--a wonderful get-away
GLENDA S.
Jul 21 2017
If you want to stay at a beautiful beach resort on the Big Island of Hawaii, this is the place. The resort is off the beaten path, so it is away from the main attractions. That can be both a plus and a minus. We found it to be a plus.
Customer Rating: 

TEST
AMAZING
KEVIN G.
Sep 08 2011
We came to the Hapuna Beach Prince Hotel for our honeymoon, first time Hawaii visitors. This was the perfect choice. The hotel is wonderful along with its staff. The beach is amazing, and the general feel of everything at this hotel is just perfect. The pictures of this place do not do it justice. I would HIGHLY recommend this hotel, and pretty much just Hawaii to everyone.
Customer Rating: 

TEST
TROY C.
Jul 21 2011
The Hotel was very nice, bar was always empty. Too slow, no fun.
Customer Rating: 

TEST
Hapuna Beach Prince
JON B.
May 14 2011
This was easily the best hotel we stayed in while in Hawaii.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Amazing 10th Anniversary Trip!
Melinda B,
Sun Jun 24 18:16:01 EDT 2018
I never write reviews but Let me start by saying that this hotel is located on the most beautiful beach on the island. White sand beach with crystal clear water makes for literally the best Hawaiian setting. The rooms are amazing, the facility is gorgeous and when the landscaping fully matures this will be an even more beautiful resort. Now, I was a little hesitant upon booking because of construction and when I called in March the guy said the hotel would be nearly finished come June when we were to arrive. He however, NEGLECTED to tell me that the building in front of the resort, next to the pool was sold and they were starting construction in the meantime. Was this misleading and annoying, yes, but honestly it didnt bother us, why?!?! Because we came to the Big Island to ENJOY the Big Island. Meaning we were up and gone before they started and when we came back at 330-4, they were only loud for another hour. They dont work weekends, and it just happened to be that we were around the hotel/beach on those days so it was fine. Dont let it deter you from staying here because literally the beach and hotel make up for it. We literally walked around multiple resorts while on the island and Hapuna honestly has one of the better, if not best pools. No other hotel has a beach like this one, if they even have a beach! Also, parking is included in the resort fee. Some other hotels make you pay a resort fee AND a per day parking fee. This was one of my factors in choosing Hapuna Beach as well. The cons about the resort are minor because we worked around them. First, the other resorts have a Hawaiian/Aloha feel to them. They have musicians, evening activities or different things in play that make you feel like you're in Hawaii. Hapuna has an amazing open air concept with breathtaking views, but doesn't have any entertainment, etc. to make you feel like you just arrived in Hawaii. We did go to other resorts for music, Luau, etc. So again, minor thing but still lacked the "Hawaiian" feel. The other con is that the price of drinks and meals is outrageous, $15 per drink and a $33 per person breakfast buffet. We refused to pay this so we ate at the Mauna Lani multiple times, bought groceries and liquor elsewhere due to the high cost. Again, we just found different ways to deal with this. Lastly, the layout of the pathways around the pool and to the beach are so weird. Again, minor but still noticeable because we hung out at the adult infinity pool and the beach but had to walk a completely odd way through the family pool to get to either. Again minor but noticeable. Honestly, NONE of these reasons would be a reason not to stay here as the rooms are great and the BEACH is amazing!!!!! While visiting the Big Island let me give you a tip that I came across on Trip Advisor that most wont know if they dont read all the reviews. Go to Snorkel Bobs at the Mauna Lani and rent snorkeling equipment and Boogie Boards. Its like $38 for the week and will not disappoint you! They give you a map and tell you where to go. We literally used them every day as we explored the island. The cheapest and honestly our favorite part of our trip!!! We did a Blue Hawaiian Helicopter tour out of Hilo to see the Volcano. Amazing! We did a Luau at Marriott Waikoloa, so much fun and open bar (Not all do an open bar). We tried to do a Mauna Kea summit tour but got fogged out. Speaking of which, pay for a 4-wheel drive vehicle....we wish we would have as then we could have done these adventures on our own when weather was appropriate. Lastly, the tradewinds died the day after we got there which made the island be covered with VOG from the volcano for most of our trip. A bummer as we didnt see sunsets, etc. However, the tradewinds came back our last night and we saw a sunset. Just letting you know that the volcano doesnt really have an impact on your vacation except for not being able to do Volcano National Park, and the Vog, but if you do a helicopter tour you will see a once in a lifetime event happening which was amazing. Visit the Big Island and Hapuna Beach!!! You will not be disappointed!

Buyer beware of ongoing renovations
brapon1, Sacramento, California
Thu Jun 21 09:46:43 EDT 2018
Disappointing stay due to noisy and unsafe construction. For $300+ each night this is unacceptable for a resort catering to tourists. The room was a bit dated but the bathroom was beautiful. The location is top notch.

My Opinion Only, Sometimes One Shouldn't Fix Something That Is Not Broken
reno1365, Kailua-Kona, Hawaii
Wed Jun 20 16:46:29 EDT 2018
3 Stars – Just My Opinion, Sometimes One Shouldn’t Fix Something That Is Not Broken My husband and I have stayed at the Hapuna Beach Prince Hotel many, many, many times, unfortunately this once Aloha Welcome Hotel has changed to a cold and grey Westin Property, apparently by June 25th this once beautiful hotel will no longer be. I am going to start with the welcome visitor guard shack that has not changed; the staff person was very nice and knew we were locals so that was so impressive. The next stop was the Valet and of course, the staff personnel were wonderful and greeted us with the best ‘Aloha’; the Valet personnel have always been ‘great’. When we checked-out the valet gentleman even remembered us from last year, how cool is that. Now when I entered the hotel lobby everything changed the ‘Aloha Welcome’ disappeared, the lobby in my opinion was cold and grey and depressing; now those of you who have stayed here as the Hapuna Beach Prince Hotel, hopefully remember the beauty of the hotel lobby, that once ‘Aloha Greeting’ just from the hotel lobby itself. The once welcoming front desk is gone, the wonderful concierge desks are gone and have been replaced with 2 podiums for guest check-in and check-out, now how tacky is this, even one of the podium’s has that tacky rug with ‘SPG’ Gold/Platinum, in my opinion, very, very, poor guest relations. The Front Desk Staff are still the same local people we have seen in the past, which is an added plus, at least the Hapuna Beach Prince Hotel management was smart to keep these employees on. Unfortunately, they are now under the watchful eye of the ‘Westin’; in my opinion, an uncaring company with a bunch of what my husband and I call ‘bean counters’. With some hope maybe, just maybe, the Westin will put back the once Front Desk as it was and if they really need that one space for the SPG rug, okay, but those guests are no better than any other guests who is checking in and checking out. If you are locals, well you probably will not see a Kama’aina rate on the new Westin Hapuna Beach Hotel website, but I was told that you maybe can call to make your reservations and ask if they still provide this particular rate, but also remember, just my opinion, I have the feeling the Aloha treatment for Kama’aina will be in the past. I received an email for Kama’aina rate and from reading the email I guess I am suppose to feel ‘blessed’ that they are offering a Kama’aina rate for June/July 2018 only, well forget that my husband and I will venture to the Hilo side and help out there by staying in Hilo somewhere. The concierge desks are gone and replaced with one podium with no chairs, no nothing, now that is really tacky, but of course, they have a desk for their Marriott promotion desk with chairs, go figure; with hope the Westin will put back the concierge desks as they were. My husband and I have this deep feeling that the warm and Aloha welcome from the Hapuna Beach Prince Hotel is gone forever and now it will be the cold and remember what we call the ‘bean counters’ going forward. If you are not a Westin/SPG guest, well this is strictly my opinion, that if you are a AAA Member, Kama’aina, and even Prince Preferred Member you may not get what you have received in the past, but I could be wrong, hoping I am. I was told during the month of June the Hapuna Beach Prince Hotel was giving breakfast buffet, the ‘Ikena Landing’ for free and that held true. The buffet was okay; the staff were ‘wonderful’ as always. We got to see a Ikena Landing staff member that we remembered from way before and what was so sweet he remembered us, now that is amazing. The room we had Room 924, well was cold and had no ‘Aloha’ feeling. I can see changing furniture, but keep the change in a Hawaiian decor, not dark and cold. The couch or whatever you want to call it, in my opinion, ‘definitely’ tacky and it looks like all of those rooms that have the covered lanai, are now suites, way to go Westin. They use to have a regular small coffee pot, those of you who have stayed here before know what I mean, a regular coffee pot, well now you get one of those single cup coffee gadget and a hot water pot, what the hot water pot is for is beyond me, no tea bags, no hot chocolate etc., so what the hot water pot is for is a mystery to me. The coffee packs they leave well, many of you may like Starbuck coffee, but this is the Island of Hawaii, not Seattle, Washington and you would think any hotel resort on this Island of Hawaii would be promoting Kona Coffee, not dah Starbucks, how rude and the coffee pack is for a pot of coffee not a single cup and this is a 5 STAR HOTEL and what’s with the PAPER CUPS; before they would leave Kona Coffee, a regular small coffee pot, 2 ceramic coffee cups, not paper cups, now what my husband and I call remember the ‘bean counters’ have reduced this once 5 Star Hotel to, in my opinion, to a all time ‘low’. They use to leave the small stuff like cotton swabs, cotton balls and a great vanity, now you get to pay for a freak-in toilet with all these added features, it is a ‘toilet’ people, it has one use whatever end you use. The cotton swabs are gone, the cotton balls are gone, the way better vanity is gone, now when you turn on the faucets you get water all over and all over your toiletry items. The desk and chair they had before were way, way better and comfortable, now you get a cold, wire chair; the lanai furniture, well in my opinion, ‘sucks’; they once had a nice table and chairs and a lounge and even had a drying stand to hang wet clothes on, now you get 2 bar stools with a lightweight table and very uncomfortable and be careful the table is so lightweight doesn’t take much to move it, so if you are kupuna be careful. The lanai lounge, well it is dirty, this lounge thing reminds me of the dirty, filthy lounge that is on the lanai of the vacation rental next to us. They don’t even leave extra towels to drape over this dirty lounge (believe me there is nothing the Wonderful Housekeeping Personnel can do, but maybe throw it out) and that is another thing, before they would leave at least 6 bath towels, now in a room for 2 they leave 3, what’s with the 3 bit, good grief, we pay $351.00+ a night and get paper coffee cups and 3 towels, we were surprised that we get real drinking glasses and not those tacky plastic cups, but just you wait and see pretty soon those tacky plastic cups will appear and the glasses will be gone; with the resort fee you get what they gave you before, minus the nice tote bag, guess the you know the ‘bean counters’ figured can’t give them to much for $30.00 plus tax resort fee. The adult pool, well it is small and my husband and I can’t figure out what the pond next to the adult pool is for, no koi, no gold fish, not even guppies; so why the pond, can only hope the Westin will fill it with some fish to help keep down the mosquito population, maybe they have already, who knows; they could have made the adult pool bigger and even added one of those bars along one side of the pool, you know what I mean, a swim up bar, with like 30 bar stools in the pool water; it can’t be because they do not want people to drink in the pool water, because they allow the adults to have any kind of drink in the pool now. They have supplied these floatation devices in the pool, not very many, but the pool is not very big, to have to many of those devices you’d have adults wall to wall, be lucky to see the pool water, but guess if one had to leave for a minute, the adult next to you could hold your drink. And what’s with the family pool, do they not realize the families also include parents as well as their children, why are there no floatation devices for the family pool, are the parents and children not also deserving of these devices as well. The only change to the family pool that was worth the time was adding a section for those families that have very, very young children (babies), a shallow pool area, now that is sweet. The added ‘plus’ for the family pool is it is much closer to the Naupaka Bar/Restaurant. Now here is a zinger, the family pool area and the Naupaka Bar/Restaurant were closed for I think someone said 3 months, during this time made the change to the family pool, but did nothing with the Naupaka Bar, they waited till we were staying there, June 6th to June 8th too change out the bar fixtures, etc., like way to go, real good planning there, in my opinion, the Westin dropped the ball on this one and they have been renovating this hotel since August 2017????????? And How Rude, plus from what I saw they were not working real fast to complete the job, but I guess it is probably done by now? The Housekeeping Personnel, well they are the ‘Best’ and always have been. Remember these fine people worked very hard to keep our room fresh and clean and everyone’s room fresh and clean. The housekeeping employee we had was so super and it was definitely nice to see her again and she remembered us and greeted us with the biggest ‘smile’ ever. The Piko Coffee & Bar, the area where the Reef Bar was? and was never open, why I do not know. Every time we stayed at the Hapuna Beach Prince Hotel that Reef Bar was always closed. Well now that area is were you will find some of the items that were in the coffee/deli store, sorry can’t remember the name, but where you got coffee, sandwiches, pieces of pie etc., plus the Westin closed that great convenient store with all the goodies, soda, beer, wine, toiletry items etc. and even souvenirs and moved only a few of the items to where the Reef Bar was and is now across from the Piko Bar. The bar is nice and of course the bartenders/servers are the greatest. Miss the convenient store. The Naupaka Bar/Restaurant, can only write about it for the 2 days before they decided to shut it down to change out the bar fixtures; they did make a makeshift bar, but not the same, way to go Westin. It was so nice to see all the bartenders/the set-up staff/servers that we knew from before and got to meet ones we did not know, all were ‘Great’. We enjoyed talking with all of them. The Ocean Front Building that the Hapuna Beach Prince Hotel sold off, well that construction work will be going on forever; noise and a lot of dust. Anyway, the noise is annoying, but the dust is the worst. That construction company could water down the areas a lot more often to help keep the dust from blowing over to the pool areas and the hotel building behind if. What was Building 4, well if you don’t like noise and dust you may not want to stay in that building until the construction work is completed and that could be for a long, long time, heard they just started on that ocean front building in January and they have a long way to go. As for all the restaurants, well I was personally hoping for a change, change, but seems all the Westin did was actually change the name of dishes instead of changing the cuisine, you know how about good Italian food and good Mexican food and good Asian food and good All American food; what they have I would have rather they open up the ‘Ikena Landing’ for not only breakfast, but for lunch and dinner. But I do want all of you who read this review, to know the staff at the once ‘Hapuna Beach Prince Hotel’ are still there and are the very best you could ever ask for, from the welcome guard shack, valet, front desk podiums (hoping they put back the original front desk), housekeeping, the bartenders and servers at the Naupaka and Piko bars, the ‘Ikena Landing, did not eat at the Meridia restaurant, my opinion, not worth the money, I am more for a good rib eye, New York steak, prime rib, a good baked potato with all the fix-ins and a nice cold, cold salad with bleu cheese dressing, but believe me I know that the staff in the Meridia are the best; all of the staff members are yes, if I am shouting to you ‘5 STARS, MORE LIKE 10 STARS’. In my opinion, the fine general manager of the once Hapuna Beach Prince Hotel and his entire staff could have done a better, but guess having the ‘Westin’ name is important to someone, oh the ‘bean counters’. My husband and I will be staying there again, but not as often as we did before. I will miss those staff members I have come to know and always will remember. I do wish all those staff members from the Hapuna Beach Prince Hotel who are going forward under the Westin name the very best. I do hope all of you SPG members are going to keep this hotel going, because in my opinion, that is what the ‘bean counters’ are hoping for. Please remember this review is just ‘MY OPINION’, YES ALL CAPS, JUST MY OPINION. AGAIN 5 STARS, MORE LIKE 10 STARS FOR ALL THE HAPUNA BEACH PRINCE HOTEL EMPLOYEES, ONLY 3 STARS FOR THE HOTEL ITSELF. I am hoping that Westin made some ‘Big Changes’ between the time we left on June 8th and the posting of this review. If Trip Advisor does post this review, I thank you, Mahalo.

The Westin at Hapuna Beach - Best Hotel!
WorldTravelGuy74, Miami, FL
Tue Jun 19 19:34:37 EDT 2018
Hapuna Beach Hotel – Now the Westin at Hapuna Beach. I am a SPG/MARRIOT Platinum for Life member – this place is beautiful. The resort is flawless. I read a few posts about construction – yes, there is some work being down on the north side of the property but you don’t see or hear much if anything. There is nothing easily visible that looks like the hotel is under construction - this hotel will be the Westin by July 1, 2018. It already is a Westin – the bed, the bathrooms, the common areas – this is a beautiful resort on the beach with 2 pools 2 jacuzzis, golf, gym, sauna/steam room – and the views are amazing. It’s also centrally located – the horse country is north, Kona is South, Hilo to the west, and the volcanos in the middle – great location lots of sun beauty and WONDERFUL staff with breathtaking views. We only had breakfast on the property it was great. Also, great covered parking so you can keep the jeep top off! This hotel is a first class, well run resort – I am a very picky traveler and I loved all the rooms – every room they make available to the public is 100% renovated. I am so impressed. Loved it – we’ll be back!

Nice stay at the Hapuna with a few caveats
another650traveler, palo alto, ca
Mon Jun 18 13:24:59 EDT 2018
We just got back from our stay at Hapuna. The hotel is beautiful when you arrive, with expansive views of the ocean and beach, all rooms seem to face the ocean as well so you get a nice view. The hotel itself was not crowded at all, in fact it felt a bit empty - like we were there off season or during a soft opening. This was great for us because it meant it was never crowded at the beach or pool. We did chose to drive a fair amount - to get to the Hilo side and up to Hawi - for some greenery vs dry lava. But also for dining as we don't like to do resort restaurants all the time. We found Pueos in Waikaloa Village to be a great find and surprisingly the food court at Queen's Marketplace was good too. We also hit up Target and Costco (near the airport) right after we landed which is more affordable for basic purchases like water and snacks. Highs: - Location: You're further away from the vog - we experienced more sunny days with just one or two overcast/foggy days. It is a 15 minute drive down to more shops/restaurants in Waikaloa but on the other hand, you're closer to Waimea and Hawi and easier to get to the Hilo side. - Beach: Fantastic soft sandy beach, lots of beach chairs and a beautiful ocean. Big enough that it never felt crowded and we never had to fight for a front row chair which has happened at other crowded resorts. - Staff: Very friendly, lots of hellos and smiles - Room: Updated rooms are nice, bathrooms are great, great view and lanai. Bed was firm and not super comfortable - Dining: Ikena Landing had great breakfasts and we chose to do the poolside restaurant for lunch one day which was also good. Would have loved more poolside service - it seemed as though only one person was working both pools. We also took advantage of the dining shuttle to have dinner at Manta which was great for us as we did not have to drive ourselves. The Mauna Kea property is also gorgeous and you can see mantas in the ocean at night as they turn on a light and they swim right up. Parking/Wifi: No mandatory valet here which was nice, parking is in a garage so your car doesn't get hot. No issues with the wifi. Lows: - Unfortunately we experienced mice in our room. Whether it was the construction or we had food in our room, it wasn't a fun encounter. Staff was super quick to move us and they offered up breakfast coupons for the rest of our stay. I should point out, this would NOT deter me from staying here again. We did snack in our room and likely left some crumbs and remnants in the trash. It was inconvenient, but we opted to keep all snacks in our fridge and did not eat ever again in the room. - The construction noise was a bit jarring. We were originally in the north tower, right behind the property that is being demo'ed and you can hear the noise in the room and at the pool. Jackhammering is not the most pleasant sound. They started later in the day though so thankfully it wasn't something that woke us up.The hotel itself has some continued construction - we noticed some rooms and areas were still being worked on and only one shop was open. If you are sensitive to noise or plan to spend more time in your room, I suggest the south tower and head to the beach where the noise isn't so loud.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe