Puerto Vallarta/Riviera Nayarit

Hacienda Buenaventura Hotel & Mex Charm

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All Inclusive    

Enjoy delightful Mexican hospitality and ambiance in the warm embrace of lush tropical surroundings. Hacienda Buenaventura Hotel & Mex Charm is located in the Hotel Zone of Puerto Vallarta, Mexico, approximately six miles south of Puerto Vallarta International Airport.

With beautiful gardens, traditional decor and a friendly atmosphere, Hacienda Buenaventura Hotel & Mex Charm both satisfies and entertains. Enjoy 24-hour meal service, unlimited domestic drinks and non-motorized watersports with the inclusive plan. The resort also retains a jogging trail, table tennis, mini-golf, shuffle board, bocce ball, and beach volleyball. Enjoy a snack as you relax beneath a palm shelter located just in front of the pool, complete with a swim-up bar.

Choose from one of over a dozen massage and treatment options at the Piedra Viva Spa (fee), including body wraps, facials, or body exfoliations. Experience a temazcal ritual in a soothing, open area, where you immerse yourself in dim lighting and a natural environment just outside the relaxation area.

Dine at Sabores de Mexico Specialty Restaurant, a lovely establishment with a charming atmosphere and elegant Mexican decor, for exquisite dishes originating in many different regions outside of the country. La Troje Restaurant offers a breathtaking view of the resort's crystal waters and gorgeous landscape. After dinner, don't miss the nightly entertainment, including Mexican theme night on Fridays.

Colonial-style guestrooms offer a French balcony or terrace. Stay connected with Free WiFi throughout the hotel.
This hotel is located in the main hotel zone of Puerto Vallarta, within five minutes walking distance of the marina pier (where all excursion boats depart), and 10 minutes away from the airport. There is a beach within walking distance.

Local Phone: 011-52-322-22...
Toll Free Phone: 1-888-430-4277
Fax: 322-226-6672
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Heated pool with kids' pool and Adults-Only Outdoor Jacuzzi
Marina Vallarta Golf Course - Five minutes
The Marina Vallarta Golf Course is an 18-hole, par 71 course designed by Joe Finger. The course offers a total of 6,700 yards, and is located in the heart of Marina Vallarta, between the beach and marina. It is open daily from 7:00am-7:00pm.
Holes: 18
Green Fees: $
Club Rental Fees: $
Lessons Available
Water Sports on Site
Snorkeling: Complimentary
Paddle Boats: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Ping pong, putting golf, shuffle board, bocci ball, beach volleyball
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
This resort offers excellent service in a warm atmosphere. This unique hotel has traditional architectural details in every room and along the halls, and Mexican paintings that preserve the atmosphere of a traditional hacienda. The Hacienda Buenaventura Hotel & Mex Charm offers three restaurants, three bars, theme parties, a swimming pool with a swim-up bar, and Children's Activities. Beach: The beach is one block away, but guests have immediate beach access through the grounds of the Krystal Vallarta Hotel. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 155
Year Opened: 1989 Credit Cards: Visa, Master Card, Diners Club, American Express
No Spring Breakers.
Hacienda Buenaventura Hotel has 45 standard rooms with king size beds. All of them feature Mexican colonial decor and a private balcony or terrace, air conditioning and LED screens with cable TV. Room capacity 3 persons (up to 2 adults).
Other Amenities -
Hacienda Buenaventura Hotel has 45 standard rooms with king size beds. All of them eature Mexican colonial decor and a private balcony or terrace, air conditioning and LED screens with cable TV. Room capacity 3 persons (up to 2 adults)
Other Amenities -
Colonial decor and a private French balcony. Two double beds or one king. Inclusive Plan.
Other Amenities -
Air Conditioning
Balcony or Terrace
Comfortable superior room with private balcony and view of the lush gardens. Bathroom includes a bath tub. Enjoy nightly turndown service and a special amenity. Inclusive Plan.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hacienda Buenaventura Hotel & Mex Charm features 1 meal plan options:
Inclusive-FULL-All meals,snacks,unlimited domestic drinks, & nonmotorized watersports at the Beach Club (drinks & meals at Bch Club incld)
There are 4 Restaurants at Hacienda Buenaventura Hotel & Mex Charm:
Beach Club - Snack bar with personalized service and lunchtime snacks. Located at the Beach Club, nearby with complimentary shuttle service.
La Troje - A poolside palapa surrounded by gardens offering snacks with local flavor throughout the afternoon and evening.
Sabores De Mexico - Elegant and exciting Mexican decor with a fusion of Mexican and modern influences. Open for a la carte dinner. Reservations required. Minimum age for dining at Sabores De Mexico is 18 years and older.
Los Portales - Mexican regional food served buffet style. Themed dinners from different areas of Mexico. Open for breakfast, lunch, and dinner.
Daily Activities & Entertainment:
Bingo, spanish class, salsa lessons, ping pong, beach volleyball, darts, etc. Private Beach Club with snacks and beverage service (two blocks away with shuttle service 10:00am-6:00pm)
Nightly Activities & Entertainment:
Theme parties, Cascada Bar
There are children's activities for kids between the ages of 4 and 12. Drawing lessons, painting, movies, storyteller etc.
Applicable Ages: 5 to 11 years old

Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 2632reviews
What to expect

Apple Vacations Traveller Reviews
Awesome People - Poor Facility
Mar 27 2018
Everything about the staff was awesome. I would give all of them the highest marks possible. As for the rooms they are old but not bad other than the bed. It was so uncomfortable. About the 3rd day in they mowed the lawn. We had a ground floor balcony. For the next two days there were cockroaches outside running up the walls and across our deck. We also saw at least 4 cockroaches around the pool area. Thankfully we never saw any in our room. Totally grossed us out. We stopped eating there after that and went off the resort to do so.
Customer Rating: 

give it a chance
Nov 11 2016
I know a lot of people wouldn't want to come to a small country type Hotel like this a lot of them are into the big Mega Resorts but my husband and I love this place it was the first place we ever came to in Puerto Vallarta it's easy to get around the pool is nice everything is centrally located very convenient and we just love it it might not be a Big 5 store for Star but I tell you what we loved it
Customer Rating: 

Nov 05 2013
Horrible service, terrible accommodations . Apple should stop selling this hotel!! Awful place to be!!!
Customer Rating: 

Very pleased
Sep 24 2012
When we arrived to the Hacienda Resort&Spa they informed us we were being upgraded to their sister hotel The Buenaventura Grand. Not sure exactly to expect they put us in a taxi and brought us there. The Buenaventura had all our info ready to go and brought to an deluxe ocean view room. The resort is a litlle older but they are doing upgrades while we were there. The staff was one of the friendliest we have ever been to, any want or need was met without hesitating. It was also close to town that we could walk and which we did every day. This has now turned out to be one of our favorite resorts mainly to do with the staff. In fact it was hard to leave.
Customer Rating: 

Great place for the price
Mar 13 2012
This hotel is older, it is worn around the edges but that gives it a cozy feel. The staff could not have been better at a 5 gold apple hotel. They were very warm and friendly, and there were no needs left unmet! Everything was clean, the food was presented well and there was plenty of it. Not the very best buffet I've ever had, but not bad either. Drinks were wonderful and there was more than enough. The pool was very nice, and the people that stayed there were a blast as well. If you are going to get in late and want to sleep early that first night, don't take a room over the pool. Keroke, parying and dancing goes on most nights and it was tough to sleep the first night. By the second night we were one of the people parying so it didn't matter! Great vacation!!!
Customer Rating: 

su[er service. great location
Jan 24 2012
If someone is looking for the Hilton, this is not the place. There are not six types of pillows and an array of bathroom amenities. However, the staff is extremely friendy. They smile when they talk to you. They seemed to know me by the second day. Lucia at the reception desk can do everything and smile while doing it. Alfonso in the special a la carte dining room could work on a cruise ship. That meal was an unexpected bonus and again the ambience and presentation was worthy of a cruise ship. Mirna, the travel agent, is knowlegeable, and went out of her way to check on bus ride timess for me. I am limited by back problems so long rides are out. She is the one who reminded me about the a la carte restaurant. The beach club was great and the staff wants to make sure we know about their transportation--even for the two blocks. Great snacks and drinks, great seating. The restaurant had plenty to eat. Even the Mexican guests were enjoying the Mexican cuisine. So we Southern Californians. That says something. There was a great selection. Was it a cruise ship bounty? No. But, we were not paying for that. Again, staff circulated to see what we needed and seemed to remember what we liked by day two. Drinks were plentiful and they were not stingy with the liquor. My only negative comment was the so-called concierge. They were not concierges, that is Mirna, the travel agent. They were hawking property promotions. I got called less than five minutes after I got into my room. She was very hard to say no thank you to without being rude. The other concierge, approached people as they were on line checking in. Again, the guests finally had to speak sharply to get him to back off. I do not mind promotions, but do not call yourself the concierge. I loved the hacienda atmosphere, the more residential setting of the beach, and the palapa dining. I would recommend the hotel to others, but as with everything, I would know the needs and tastes of the people to whom I am making the suggestion. Loved the easy transfers. It is critical to make a great first impression, especially to tired travellers.
Customer Rating: 

TripAdvisor Traveller Reviews
Authentic Mexican Experience
beth641, West Kelowna, Canada
Mon Dec 10 05:29:04 EST 2018
We really enjoyed our stay at the Hacienda Buenaventura. Many amazing staff members, they seem to enjoy their work and it's reflected in their friendly, accommodating attitude. Marisol is efficient and super helpful in dealing with any issues. It's an older hotel but they try very hard to keep it clean. The only downside was a couple of week nights the pool bar noise was very loud until they shut down. Even with the balcony door closed the yelling and laughter could not be blocked out. Recommend a room far from the pool area or earplugs unfortunately.

The best possible service from all staff members
curtdelie, Waukesha, Wisconsin
Sun Dec 09 08:02:14 EST 2018
After many trips to Puerto Vallarta, this was a very pleasant experience. The resort truly has Mexican charm. The food was excellent and the staff was the friendliest and most dedicated to service that we ever had. Entertainment was provided every evening (only about 1.5 hours) and the pool was nice and relaxing. I would recommend the resort as a very affordable and enjoyable way to experience Puerto Vallarta.

family vacation
Sun Dec 09 03:36:35 EST 2018
very enjoyable but needs room updates and more food variety. too many children and intoxicated people making loud noise in hallways late at night when others are trying to sleep. security needs to monitor this more closely. also too many vendors on beach.

Great trip
Journey57987109549, Chicago, Illinois
Sat Dec 08 16:39:14 EST 2018
Excellent service, friendliness, cleanliness and quality, variety of delicious food and fun entertainment, this was my third time in this hotel and I am looking forward to stay many more times and each time is improving more.

Be careful you get what you pay for
justuzfour, Tasmania
Fri Dec 07 18:09:02 EST 2018
We were to stay here. We got checked into our room which was on the ground level over looking the pool. Upon getting into our room my daughter noticed little black dits of the white bed cove. She sat on the bed and immediately felt something biting her over her arm, legs , back etc. I thought she was being a bit dramatic until they started biting me. Then my daughter started having trouble breathing I was so worried now so I collect our luggage and went to check out. The manager said she didn’t believe me how some of the other staff said yes bugs in rooms. The other thing was the door didn’t lock very effectively in the door to the balcony it was literally putting a chain to lick the door. Whilst it does have wonderful architecture I couldn’t stay there for safety reasons.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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