Cancun

Grand Sunset Princess All Suite Resort


Email | Share |
All Inclusive    

Exceptional Value!
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo for couple.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9021reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
It rocked
THOMAS E.
Oct 07 2017
We will definitely be back
Customer Rating: 

TEST
Grand Sunset Princess poor service
VELISSA B.
Oct 04 2017
We arrived at the resort around 10 am on a Saturday and were told our room would not be ready until 3. The front desk staff were not friendly, did not direct us where we could go to comfortably wait for our room. When we did finally get to check in, they stated they did not get the ground floor request from Apple (parents are elderly & I have trouble climbing stairs). After demanding the lower floor, they finally gave us our rooms. The resort grounds are beautiful, rooms are comfortable, and the food is good. The service from the staff is awful. Not friendly, especially in the restaurants. Every time we went to the buffet, we had to get our own drinks, clear our own plates-all while watching 6-8 of them standing around their condiment island. We've been traveling to Mexico yearly for the past 20 years, and this resort has the worst customer service of any resort we have ever stayed at. We will not return or recommend this resort to ou friends/family.
Customer Rating: 

TEST
Great resort
THOMAS B.
Sep 29 2017
This is our 3rd visit to this resort within an 8 yr period. The resort remains well kept. Service still good. The only thing negative I have to say is about the pesky Coatis. They were practically invisible our first 2 visits but this time they were everywhere--stealing food, climbing on chairs and tables (urinating on the tables as well), getting into bags. They must do something to control them. Mainly, visitors to the resort have to STOP FEEDING THEM!!!!!
Customer Rating: 

TEST
Great option
JAMES B.
Sep 26 2017
As good or better than any other all inclusive we have been to including Sandals
Customer Rating: 

TEST
Beds were uncomfortable
REBECCA W.
Sep 14 2017
The beds and pillows were very uncomfortable. They were extremely hard and to get a softer pillow required an upgrade
Customer Rating: 

TEST
miss leading information
ANDY B.
Sep 13 2017
We booked a swim up room for age 13 and over. The swim up area wasn't connected to any main pool. After 2 days of children in the pool and children in the room above us we asked the front desk about it. We were told anyone can use the pool and book rooms above the pool and use it. This really doesn't make it an over 13 year old area.
Customer Rating: 

TEST
Amazing
SARA M.
Sep 08 2017
The beach is my only complaint but it was only because it rained for 2 days. Nothing wrong with the hotel. I actually have a girlfriend traveling there next month!
Customer Rating: 

TEST
Princess
CARYLON A.
Sep 04 2017
I have been to this resort 4 times, every time it has been excellant
Customer Rating: 

TEST
DOUGLAS W.
Aug 23 2017
This hotel really has no ocean views anywhere unless you walk to the beach area. It is a very large hotel. Food was not bad--good meals at japaneses hibachi and mama mia. Steak house was just okay and the buffets were typical. Rooms were clean and the grand junior suites are located in the middle of the hotel. Did see much of the entertainment staff. The main hotel beach is extremely crowded and the chairs are right on top of one another. A short walk to the left will get you at the adult beach which was really nice, quiet, not crowded, a private bar......while the main hotel beach had limited wait staff and long lines to get a beverage. All in all a nice place but I would prefer to have ocean views from the pool, restaurants and room. That is not possible at this hotel.
Customer Rating: 

TEST
Would not stay again!!
REBECCA C.
Aug 19 2017
We returned last week from our long awaited Mexico vacation only to be disappointed in this place. First of all, we did not get a room with 2 beds so one of my children had to sleep on a roll-away. I do not pay good money for a vacation to have one of my kids sleep on a roll-away. I heard other people complaining about this as well. We had to get an additional key and it took 3 times to the desk and it still didn't work so we had to wait for someone to come to our room. I heard other people complaining about this too. The most annoying part was the people trying to sell time shares. Of course they are placed strategically in front of the activity board and on your way to the buffets. I got asked the whole time if I was married and if it was just the 3 of us (my girls and I) because they are trying to determine if I would qualify or not. I don't expect to get hassled like this throughout my whole vacation. This hotel should definitely not have the rating it does. If you are looking forward to spending a lot of time at the beach, you might be disappointed. It is very rocky and a lot of seaweed to go through. We did manage to find a couple free chairs at the smaller pools, but very annoying that people would have towels on chairs and not use them all day. Our highlight was when we took an excursion for 1/2 day.
Customer Rating: 

TEST
Loved our stay and the service Apple Vacations provided. We will return!
KEVIN S.
Aug 16 2017
Our resort was gorgeous!! If you love adventuring and you're okay with walking, this resort is the spot. There was room to move around without feeling overcrowded. The pools were in decent shape but the swim up bars made up for it. We only had one negative interaction with staff (staff forgot about us at dinner) but other than that the staff was amazing, very friendly and always at our service. We were greeted immediately upon arrival with a glass of champagne while staff transported our bags to our room. We loved this because right away we got to check out the resort and see what it was all about. The grounds are beautiful and the staff works day and night on them. The beach was decent due to too much seaweed but it was right after a hurricane hit the west. We loved the non-motorized water equipment (kayaks, sails, etc) free of charge. The food was okay at the restaurants that are flipped from buffets during the day but the restaurants closer to the lobby were the best. The breakfast and lunch buffets were great. We also paid extra for a night at the Chill Out restaurant - there's beds on the beach to hang out on after dinner. There were easy to use shuttles that took us into Playa del Carmen for the full Mexico experience that I highly recommend. Overall, we felt completely safe and had the best time. We will be returning to this resort in the future. We highly recommend Apply Vacations. They helped shuttle us from the airport to our resort with ease and had a kiosk set up at our resort for our entire stay to help with questions, safety tips and excursions. ps. bring lots of singles!! The staff work really hard and are totally deserving of their tips including all drivers, bartenders, servers, maids, tour guides, etc. A couple dollars goes a long way and they are so grateful.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
The amazing experinece
maryam s,
Wed Oct 18 21:22:21 EDT 2017
Our family of three, my husband and I and my 4-year-old daughter, enjoyed our trip. The food was great. The night entertainments were amazing and professional. The kids club was really good. That was a really good place for family with little ones.

Dont get to excited, cause the pics will fool you.
mgh412, Atlanta, Georgia
Wed Oct 18 21:11:41 EDT 2017
The pics will fool you! We travel a lot so we have seen plenty of all-inclusive resorts, and this on a 1-5 scale is at best 2.5. You can make all the request you like, they will not honor them. Requested a king, we got two full size beds, cant be romantic with your special person. Asked after we checked in to switch, pretty much was left hanging. Was told we could do early check in, got there at 11:30a, was told check in was at 3p and had to wait right along with all the others that were told they could do early check in. No privacy at all. Everyday was rudely invaded by housekeeping, the fruit delivery man, the water restocker man, get a knock, and the door was flying open. Put the "Don Not Disturb" sign up, still came in the room. The animals (cats, Coatis', Iguanas, and monkeys are plentiful, especially the damn Coatis' that expect you to get the hell out of their way. The food for the most part was good. If you dont mind average, then this place will suffice for you, but if you are desiring more upscale accommodations for the same price, GO ELSEWHERE!!!! Oh and lets not forget the Royal Holiday Sales People that bug the hell out of you every moment they get! Very Annoying!

Brenda's Birthday
thill908, Atlanta,Ga
Wed Oct 18 12:45:15 EDT 2017
we would stay here again and again plenty to do, eat, activities, we had rooms on the platinum side not alot of noise, room cleaned daily room service was quick the beach is beautiful rocky yes wear swim shoes

Nice resort
beckers81, Niagara Falls, Canada
Wed Oct 18 11:58:28 EDT 2017
Stayed here end of sept - resort itself is nice. Bigger than I’m used too or than I like . Beach was ok , was windy so you couldn’t use the water Party pool is fun , would be nice if they had loungers in the pool itself too or more seating Food in buffet was great - not sure why the one was closed for 4 nights when the hotel was at capacity. Ate at the Japanese twice - first time Jorge was amazing second night the guy had no personality. Upon receiving room , there was 1 king bed for my friend and myself . Told reception and they sent a cot ! That’s not what I paid for !!! First night slept on the couch. Brought to our Sunwing rep attention and she got it fixed right away. Second room was bottom floor - it rained a couple times and the second time we had a flood in our room, water literally reaching the second bed. The first time my friend slid and almost cracked her head on the coffee table - BEWARE if you are on the ground floor ! Toilet barely flushed as well - housekeeping didn’t seem to care Alex in the party pool was an awesome bartender and very entertaining and attentive ! Overall nice place , probably wouldn’t stay again. Stayed at the riu Yucatan last year and prefer that place!

Great hotel, perfect holiday
stevemA0FP, Plymouth, United Kingdom
Tue Oct 17 08:28:28 EDT 2017
After reading several reviews some good and some bad my partner and I decided to book. We were not disappointed at all. Our Junior Suite was very clean and we had clean sheets and towels everyday. Fridge was also replenished daily. Food in the buffet was very good with plenty of choice. We went to a few of the a la carte restaurants and we weren't disappointed. The entertainment in the theatre was excellent especially the Friday Horror show. The staff were very attentive especially Mary in the Riviera Buffet. The alcohol was all branded and they are very generous measures! There have been complaints about the pools but realistically maintenance has to be done at some point. The beach was well looked after and a team of workers would clear seaweed washed up every morning. We thoroughly enjoyed the hotel and would recommend it to anyone wanting a holiday in Playa del Carmen. There is something for everyone. We only wished we had discovered the ice-cream parlour sooner



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe