Cancun

Grand Sunset Princess All Suite Resort


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All Inclusive    

2019 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All Suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10627reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing!
TERRY C.
Apr 11 2019
We came for our honeymoon and it was beautiful! The food was great and so many options. The hotel staff was fantastic!
Customer Rating: 

Great Place with a Great Vacation
ORRIEN G.
Apr 06 2019
This hotel was GREAT! The staff, maids, waiters, chefs, golf cart drivers and everyone there was very helpful and pleasant. Our only item was some of the food at the buffet was cold - the scrambled eggs were always cold even though they were on the hot bar - even at the bottom of the large pan the eggs were still cold. The meals at the specialty restaurant ere GREAT! Our room was fabulous. We enjoyed the shuttles because of the size of the resort. We had a great time and would go back again. Baltimore Travel does a wonderful job with our arrangements thanks to Joanne.
Customer Rating: 

Room service
MARTA B.
Mar 29 2019
2days before our leave our room was not cleaned and we didn’t have any clean towels. And the fridge wasn’t filled with the beverages.
Customer Rating: 

Lack of room service biggest concern
CHERYL S.
Mar 22 2019
We have been to this resort in 2017. In our opinion it is not as good as then. One of our biggest issues was our room service. We had 3 adults staying in the room. Most days we were given 2 towels and had to call for a third one. Our coffee for the machine never got refilled, we had very little toilet paper, when we asked for some, we were given a box of kleenex. We had to request water. We were told they couldn't fill up the bar because their room keys didn't work. The a la carte dining was terrible. And to top it off, we were sold an excursion which was nothing like the one we received. I lodged a complaint and have yet to see any kind of refund (I was requesting a 50% refund for each of us (3 people), which I felt was more than fair. I would not recommend this resort to anyone. I will not go back here.
Customer Rating: 

Not for adults traveling without children under 13 years.
SARAH H.
Mar 22 2019
The resort itself is beautiful. It’s too big, lots of fun walking and stair climbing. The food is not good overall, this includes all the buffets and ala carte restaurants. I would not recommend to anyone.
Customer Rating: 

hotel
DIANE C.
Mar 18 2019
our room was not ready when we arrived had to wait over 3 hrs for our room. I think hotel management should be better prepared for arriving guests, the resort is large enough to have rooms ready when tours arrive. also the bar service at the pool with music needs more help, they work very hard to keep everyone happy but only 1 bartender is not enough. the beach had way too much seaweed, and lounge chairs are too close together barely room to get up without disturbing other guests.
Customer Rating: 

LAUREEN N.
Mar 15 2019
The check in was very slow. We were ushered to a line behind 2 other couples while others came in and went right to the desk. I booked this resort based on them advertising room service. First, our phone was out of order and second, we received documentation at check in stating that our type of suite was not eligible for room service. Mini bar was to be stocked daily. One day, I had to call before it got stocked and the next day, I had to call 3 times before it was stocked and I really just wanted some bottled water. We were not informed that we needed to obtain a check out slip before allowed on the transport back to the airport so after waiting at least a half hour for our transport, we were sent back in to get the slip while the driver went to another resort to pick up other passengers. We obtained the necessary slip and when our transport returned, the van was full. My partner sat in the front with the driver while I squeezed onto a corner of a seat. Also, we attempted to have a beach day but there were no available lounge chairs at the beach so that never happened. I do believe that floors that are non slip would be a good idea since I fell very hard on the first night there on the floor to our swim out room.
Customer Rating: 

A Great Vacation
TYSON T.
Mar 14 2019
The resort is beautiful! Stayed in the Platinum Villas. The air conditioning in the room was fantastic and there were two ceiling fans in the room as well. This made the room very comfortable for sleeping. The air conditioner stays on even when you room key is removed from the “power” slot in the room – this is a huge bonus as the room stays consistently cool and refreshing when you need a break from the heat. The buffet food was good. The a la cart restaurants were incredible! The service and the food were both amazing at the a la carts. Most of our time was spent on the beach. There is seaweed, but it does not take away from enjoying the beach and the water! The Platinum drink service on the beach was great. Some of the pools do not have large steps for getting in or out – it’s only pool ladders. Not all the pools – but the one near platinum with the swim up bar only had pool ladders. The resort is large and the transportation golf carts made it really easy to get to the main lobby for the evening dining or entertainment.
Customer Rating: 

JENNIFER H.
Mar 14 2019
I enjoyed this hotel. Check in was easy and welcoming. I really liked the overall layout of this resort, and how the pool area stretched almost the whole length of the resort. The maid service was prompt, our room was usually finished by lunch time. the only draw backs on this resort are the beach, which was very rocky, and the food, was mediocre. I would recommend this hotel and i'll probably return. I loved the friendly staff and layout of the resort.
Customer Rating: 

Beautiful resort
LOUISE R.
Mar 12 2019
We have vacationed in Mexico over a dozen times over the years and this resort is the only one we visited more than once. We stayed at this resort last August and liked it so much, we visited it again in March. The only difference is that on the second visit, we made sure we upgraded to a room with direct access to the pool! The resort is very clean and tastefully decorated. The buffet meals were so-so but the sit down dinners were excellent. The resort has an impressive fitness center. We took a couple of the yoga and pilate classes that were offered and found the instructor to be outstanding. There were enough bars at the resort that you rarely had to wait to be served. Additionally, name brand liquors were available upon request (i.e. Absolut Vodka) which was a nice perk.
Customer Rating: 

Not bad, been to better.
JAMMY P.
Mar 11 2019
This is, at best 4 red apple, maybe 5 red apple. NOT a 5 Golden Apple rating is deserved. Food was frequently empty on the buffet, service in the restaurants was very slow (No fault of the servers, there seemed to be too few of them to service the large amount of guests). The grounds, all be it very large, weren't always kept up and maintained. If someone has never been to a resort, I'd have no issue sending them here. If they've been to other resorts, I would not recommend this as I see this as being one of the lesser quality resorts (all items included) from those I've been to so far.
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic all around
David D, Mississauga, Canada
Thu Apr 11 18:56:27 EDT 2019
We had a fantastic experience all around. I especially want to mention Lorenzo, who worked in the breakfast place near our room called the "snack sunset". All 7 mornings we were there, he went waaaayyyy out of his way to make sure our bailey's and coffee (and sometimes margaritas) were absolutely perfect! He was the best server and he set the fun vibes for the rest of the trip!

The Princess Resorts at Riviera Maya
Roberto S, Naples, Florida
Thu Apr 11 08:36:23 EDT 2019
This is a second part review of our visit to the Yucatan and Sunset Princess resorts. The pools were all very clean, the four bars also provided excellent service. The only disappointment we had was the lounge chairs with the cushion at the beach. We paid Platinum and expected to be able to use the best lounge chairs at the Platinum exclusive area at the beach. But that area was only for the Sunset and Riviera Platinum. We had stayed in both resorts and were very happy having access to the exclusive area with the cushioned lounge chairs, since we spent most of our days at the beach. Yucatan needs to upgrade the Platinum lounge chairs or allow access to their Platinum guests to the exclusive Platinum area at Sunset. Another issue we encounter was the seaweed at the beach. We stayed at Punta Cana, DR in December and they had the same issue with the seaweed. In Punta Cana they had a crew all day long cleaning the beach to keep up with the flow of seaweed. At Yucatan they had a small crew and one tractor but that was not enough to maintain the beach clean. We hope that is resolved or at least improve so people who go to the Riviera Maya can enjoy the beautiful beach. The adults only beach area was very quiet and relaxing. When we wanted to have more excitement, we went to the Sunset area for Zumba, volleyball and the foam party. We will be back to the Yucatan Princess next year.

Perfect place for a wedding
dbefus, Calgary, Canada
Thu Apr 11 07:45:51 EDT 2019
I have not been to an all-inclusive resort since my kids were young. I have been mostly using air BnB or similar sites for accommodations as I like to be in the community. When the opportunity to attend my best friends wedding came up I was in. The resort is very nice, very clean and very friendly. Many places to eat and be entertained if a person tires of the ocean. It was nice to attend the wedding and then get to know the families and friends that also attended. Many nights of just sitting in one of the beautiful palaces and having a cocktail and conversation.

Great vacation
Departure59707615190, Ilderton, Canada
Thu Apr 11 04:03:54 EDT 2019
This was the second visit to Grand Riviera Princess and we will definitely be back. My wife and i visited in Mar of 2017 and this year we brought 6 others with us and i must say they too enjoyed there experience. We will be back

Paid for Platinum Didn't Feel Treated as Platinum
JohnMichelle1974, Cedarburg, Wisconsin
Tue Apr 09 10:25:27 EDT 2019
Quick Breakdown of 8 days/7 nights 2 adults/2 children (Family): First, our Miami Air flight was amazing out of Milwaukee-quick, efficient, friendly staff, and clean airplane. The included shuttle transportation included with Apple Vacations was horrible. We waited on the shuttle 30 minutes for other people taking the shuttle. Took 65 minutes to get to our hotel because we had to drop other passengers off first-should have taken 40 minutes.Check in to Platinum was a bad start to our 10-year wedding anniversary vacation. The concierge tried making us pay $9 a person for "environmental services" to keep their beaches clean. She made it sound like it was "mandatory", but not until I asked-"is this mandatory or volunteer?" did she then state no, we have to ask all our guests this; however, the people checking in behind us were not asked this! Not a good start here......watch out for this-they have a sign on their desk, and they might try to swindle you into this. We carried all our bags to our room, learning later that the bellboy is supposed to do this for you in Platinum. Okay, so the food...mediocore. MUST DO the Miso restaurant, and specifically ask for a reservation with Hibachi-because there are 2 parts to this restaurant which is Asian side and the Japanese side. The Hibachi was excellent with a chef putting on a good show. I recommend getting the huge lobster added to your meal for $67-it feeds like 4 people, not kidding. The buffets have the same food every day and not very good, but ask your waiter for the watermelon juice-delicious. There are friendly cats that come out at night which was a highlight for our children. The Mexican raccoons are called "mapaches" which are everywhere. Monkeys and mapaches come out on the bridge going to the beach-they love bananas! Take some from the buffet-they actually feed out of your hand and monkeys hop on your shoulder. Be careful of the mapaches, because they get aggressive. Manuella at Platinum lounge should not be working in customer service. She is less than friendly and not accommodating at all. Hope you don't have to deal with her. I highly recommend getting your pictures taken professionally by the photographers that walk around the resort-especially with the birds, iguanas, and spider monkeys-they are excellent at their jobs! Our pictures turned out amazing and cost about $20 a pic, which you get an 8x10 print and digital prints via email, which we posted to Facebook. I posted some pics with this post. Our room: the air conditioning would never go lower than 71.5 degrees F-we tried. The room was always damp which drove me crazy with the sheets and blanket at night. Plus, our clothes were always somewhat damp. In Platinum, you get 24 hour room service, but the menu is limited and it takes about 45 minutes to get the food. There are no drawers in the room to put your clothes. You literally have a "cube" with 3 shelves to put your clothes on-which makes the damp clothes even more damp=wrinkles. We had to call for more hangers with my dresses as well as my daughter's dresses. The beds are comfortable. The toilet! You have to push a big metal button in for about 6 seconds so the toilet will completely flush-this was annoying as heck. Housekeeping was good, and we tipped each time. The plastic cups used in the pool areas for drinks are recycled. I knew this because I ordered a water with ice and the cup still had margarita salt on the rim as well as smelling like a margarita-gross. This is not a proper way for the resort to save money-this is very unsanitary and people will spread germs this way. We figured out why the cups have "don't throw me away" on them......The walk to the main lobby is about 10 minutes, and it's hot. The shuttles only run every 15 minutes, so plan ahead if you have dinner reservations. The bar Chill Out is not included with Platinum, but don't worry it's nothing special. The Platinum beach is reserved for Platinum-which is the bridge to Chill Out, but they don't tell you this at check in FYI. There are also reserved spots on the beach for Platinum with beds and comfy lounge chairs, and this was very good, especially for our children who needed shade. There is a waitress who comes around for drinks, and this was nice as well. Cab ride to Playa del Carmen is $20 each way, and we went 3 times-very fun. We initially came to this resort 10 years ago on our honeymoon then decided to visit again 10 years later with our children; however, the resort has become dilapidated and the rooms need major updating. We told them at check in we were there to celebrate our 10-year wedding anniversary and they did not care, we were just another $ to them. Very disappointing stay, and we will definitely not be returning. We planned this vacation 3 months in advance and it was a let down. I honestly did not think upgrading to Platinum was worth it. I hope this post was helpful to you!



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