Cancun

Grand Sunset Princess All Suite Resort


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All Suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9179reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hotel Review
STEPHANIE B.
Nov 28 2017
Overall good hotel, the main pool was under construction however and our swim up suite connected to this pool. Wish we would have known this prior to booking that room.
Customer Rating: 

Apple rep
DANIEL V.
Nov 21 2017
She was awful. Never had our check out time. Asked us to keep coming back. That was wrong. Tried to scam us on a trip to Cozumel. Also the taxi takes way to long to leave the airport. Waited 30 min. In the back of a van. Before we left. Twice
Customer Rating: 

JEFFREY R.
Nov 16 2017
This is the second time staying at this hotel, price is reasonable and quality is good
Customer Rating: 

Grand Sunset Princess
TAMMY G.
Nov 03 2017
At first I was very disappointed because the large pool attached to our swimout room was closed and under construction. I would definitely liked to have known this when I spoke with the Apple travel agent. The Hotel staff did there best and were able to move our room to a better location. The hospitality of all the employees throughout our entire trip made up for the closed pool. There were other pools available to swim at, but they are starting to need repair as well. Overall beautiful resort.
Customer Rating: 

It rocked
THOMAS E.
Oct 07 2017
We will definitely be back
Customer Rating: 

Grand Sunset Princess poor service
VELISSA B.
Oct 04 2017
We arrived at the resort around 10 am on a Saturday and were told our room would not be ready until 3. The front desk staff were not friendly, did not direct us where we could go to comfortably wait for our room. When we did finally get to check in, they stated they did not get the ground floor request from Apple (parents are elderly & I have trouble climbing stairs). After demanding the lower floor, they finally gave us our rooms. The resort grounds are beautiful, rooms are comfortable, and the food is good. The service from the staff is awful. Not friendly, especially in the restaurants. Every time we went to the buffet, we had to get our own drinks, clear our own plates-all while watching 6-8 of them standing around their condiment island. We've been traveling to Mexico yearly for the past 20 years, and this resort has the worst customer service of any resort we have ever stayed at. We will not return or recommend this resort to ou friends/family.
Customer Rating: 

Great resort
THOMAS B.
Sep 29 2017
This is our 3rd visit to this resort within an 8 yr period. The resort remains well kept. Service still good. The only thing negative I have to say is about the pesky Coatis. They were practically invisible our first 2 visits but this time they were everywhere--stealing food, climbing on chairs and tables (urinating on the tables as well), getting into bags. They must do something to control them. Mainly, visitors to the resort have to STOP FEEDING THEM!!!!!
Customer Rating: 

Great option
JAMES B.
Sep 26 2017
As good or better than any other all inclusive we have been to including Sandals
Customer Rating: 

Beds were uncomfortable
REBECCA W.
Sep 14 2017
The beds and pillows were very uncomfortable. They were extremely hard and to get a softer pillow required an upgrade
Customer Rating: 

miss leading information
ANDY B.
Sep 13 2017
We booked a swim up room for age 13 and over. The swim up area wasn't connected to any main pool. After 2 days of children in the pool and children in the room above us we asked the front desk about it. We were told anyone can use the pool and book rooms above the pool and use it. This really doesn't make it an over 13 year old area.
Customer Rating: 

Amazing
SARA M.
Sep 08 2017
The beach is my only complaint but it was only because it rained for 2 days. Nothing wrong with the hotel. I actually have a girlfriend traveling there next month!
Customer Rating: 

TripAdvisor Traveller Reviews
Good resort
32dale, Calgary, Canada
Mon Dec 11 19:40:23 EST 2017
I was very happy with the room. No complaints. Our server at the pool was exceptional. Thank you Susana, fantastic. Music and games around the pool were very good. The place is over run with Caotes. Racoon like creatures addicted to Sugary Alcohol drinks and food. Some of the wood on the bridges needs to be maintained better. 70's show was very good. Fantastic. Food was ok in buffet. Desserts were amazing. We only ate at 2 a la carte restaurantw one was very good (Mexican). Fondue was OK. Music and entertainment between the 2 buffets at night was very enjoyable.

Fantastic resort!
meconsultingca, Calgary, Alberta
Mon Dec 11 17:58:12 EST 2017
This was our first trip back to Mexico in 17 years and loved it. We’ll be back with the kids next year for our oldest son turning 18. The rooms were phenomenal and the staff went above and beyond each day

Affordable and Satisfying Get-Away
Judy M,
Mon Dec 11 17:41:13 EST 2017
Overall, a great place to vacation! I’d go back if the price was right and I’d also recommend this place if you’re on a bit of a budget. Great value for your money! From the check in staff to everyone else working there, we can’t complain! They aim to please! There was pool construction going on and they moved us to a less ‘construction effected’ area. So we didn’t have to see the pool being worked on for our 14 days there. Buffet was very satisfactory with decent variety. Al a cartes, meh - some I’d not go back to, others were good! Lovely big rooms. We had the Deluxe Junior Suite and were very happy to always come ‘home’ to a cleaned made up room! Maid service was on par! Never had any room issues. Pool side bar service was superb! A huge shout out to Elda Trinidad! She was soo cheerful all.day.long! No matter how hot or at what time of day!! She was a pleasure to order drinks from and should be given recognition by her superiors for a job very well done!! She always had a smile on her face! Thanks mi amiga Elda Trinidad!! Beach was always manicured every morning. Some rocks as you enter the water, but further in is fine. Don’t hesitate to long on choosing this resort! I think you’ll be happy!

Destination wedding, excellent service
Andrea V,
Mon Dec 11 17:03:25 EST 2017
Went with a ton of people for a destination wedding! It's nice that it's a large resort not only for exercise but also to do your own thing too away from others! There are definitely a ton of options at this resort. The only 2 things we didn't like were all the sales people on the beach, Just have to learn to ignore them but also the amount of kids in the adult only areas! (we love kids but were expecting a break from them on our vacation lol). The staff were great! We spent most of our time at the main plaza bar, mostly because we met Wilbert Paz...he was amazing ...seriously made our nights better with his excellent service, knowledge of drinks and great communication! We didn't even have to ask for a refill, he knew we needed one!!!! The nightlife was really great at this bar too.

HUGE Resort, BEWARE OF THE SUNWING "FREE" SHUTTLE TO PLAY DEL CARMEN!!!
erndog, canada
Mon Dec 11 08:56:37 EST 2017
Travelled Nov 29- Dec 6th) This resort is really nice and well maintained, it is also probably the largest resort in the world, lol.. be prepared to walk... The food was great and allot of variety. The beach is very, very rocky and crowded We visited the Mayan village in Tulum and highly recommend this half day excursion. Bring swim wear as the beach there is absolutely beautiful!!! The only negative (other than the beach) is the SUNWING rep "misleading" us to thinking we were getting a free shuttle to Playa del Carmen for a 3 hour shopping tour, note that Playa del Carmen is a 5 minute cab ride from GSP... ended up on a shuttle to Tulum (45 minutes away) visiting a jewelry shop and a tequila shop which we had absolutely no interest in... then waiting 2 hours for the 45 minute shuttle back to Playa, where we shopped for about 1 hour... Basically wasted a full day (11:00 AM till 7:00PM) because of the so called free SUNWING deal... Anyways, great place, lots to do.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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