Cancun

Grand Sunset Princess All Suite Resort


Email | Share |
All Inclusive    

Exceptional Values!
Honeymooners: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo for couple.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DO NOT USE
Other Amenities -
Kitchen
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4053 Recommend
4053 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8018reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Overall is good but I want to make an official complain on the website for the small train driver
Yu L,
Thu Jan 19 20:24:32 EST 2017
Dear friends, We come a family 3 adults with my baby of 2 years and 4 months. I want to first make a complain of the small train driver then I will make an overall comments on the hotel. We went to the kids club and it was closed, people say that it was too late for baby to play inside and small babies under 4 years old are only allowed to play between 18:00-19:30. OK we could accept it. Then we want to take the small train to go back to our room, because my boy loves the trains so much. We took the train to the final stop and then we wanted to take it back to our room on our round trip back. The driver asked me whether we knew where we would going, inpatient and not kind at all. OK we pay 4000+$CA to stay, we pay tips each time we drink , we pay tips each time we eat. We pay around 1940 $CA for 4 tours ( which they gave us the rate at 14.4,but the yahoo rate is 16.6) OK we could understand that, but why just for a round trip we were treated in that way. More over we waited around 20 minutes to take the small train, it is like a shuttle bus. I do not want to complain the whole hotel because of the mistake of the driver. We paid nearly 7000$ excluding airplane ticket in your hotel and you treated us like that, it is not acceptable. The reason is that the driver thought we wanted to take advantage of the train and did not want to get off, and he did not want us to take the train, because he did not want to work, he wanted to take a rest when working. Even if finally we took the train and he drove us back to our room , the feeling is NOT good at all. POINTS TO MENTION 1. If you do not want to leave tips on the day of cleaning, your dustbin may be resting there for you when you come back. ( We pay at the end of our trip) 2. The juice is not the real juice, only in the morning you could get the real ones, the rest time you order in the bar, they are all fake juice, very bitter taste for me. 3. The ham is not the real ham. 4. There is so much alcohol in the Swiss Fondue. 5. There are not a lot of taste for the food. 6. Italian restaurant is very normal. 7. Only Asian restaurant and steakhouse are acceptable. ( Steakhouse is good) 8. They change Canadian dollars at 14.4 at the front desk with the tours at 14.4 as well when you pay Canadian, PAY PESSOS, USE DEBIT CARD TO take out cash. 9. The beach is full of stones and in the sea a lot of stones, you have to walk with shoes in the sea . Now for the good points. 1. Most of the employees are nice, kind and helpful 2. Rooms are nice with Jaccuzi. 3. A lot of choices for food, but I do not think they are the good quality perhaps price is limited.(That is fine) 4. A lot of activities for adults. I know that for the 7000$ we paid and for all the service we get, it is rather fair, but for the attitude of the small train driver, I just feel that he is not kind with customers at all. I am still in the hotel my room number is 2136. I just publish it to tell everyone that I am not satisfied and I was offended by his behavior. The train driver worked on the 19th of January 2017 , we took the train from the shop of hotel at 21:15. I just want to make sure hotel could find the right person.

Had a lot of fun
Laurareviewsbylaura,
Thu Jan 19 11:21:43 EST 2017
We had lots of fun at Grand Sunset. We went with a group of friends. We enjoyed pool hopping and bar hopping in the day. We hung out with bartenders Rene and Airon at the pool bar and they were so much fun! They made delicious drinks I has never heard of before. Hugo and Garcia were also good. We really enjoyed the Italian, Tepanyaki and Grill Steakhouse. Skip going to Los Ola's, the restaurant was mediocre and not worth the extra charge. The resort was meticulously clean and beautiful. There was a foam dance party at the beach which was a lot of fun.

Exceptional!!
nisharaoow, Toronto, Canada
Thu Jan 19 10:07:16 EST 2017
This is my second time attending the resort. I initially went in 2013 (in August) closer to when it first opened and recently went in 2017 (in January). 5 years apart however the changes were all positive. From the staff, resort, the food, the cleanliness, the rooms, the pools, the beach, the bars - everything was exceptional!! I had a wonderful time on the resort and actually have no complaints or any ways in which things could be improved! I cannot wait to go back in a few more years and see what else has improved. I wouldn't recommend getting the Family Club vacation UNLESS you have a family. It's very far from the beach (however there is a shuttle that goes back and forth) and is the Riviera side. The yuctan platinum seem to get more perks in regards to nicer beds or specific areas restricted, however they are very far from the main lobby and majority of the restaurants but right on the beach. Being in the middle was great this time around and I will perhaps look forward to trying Yuctan Platinum next time I'm back. TIPS: 1. The minute you get there, if you're awaiting your room or to be checked in - go straight to make reservations for the a la carte restaurants. I highly recommend the Tepanyaki (live cooking show). Regardless of anything else, make sure you get that. 2. I was lucky enough to be able to get a Deluxe Swim Out Suite and it was right in the center of the resort - close to the beach and close to the front lobby/restaurants/buffets (5 minute walk each way). I was in room 2041 so I would personally ask for a room in that area to be close enough to anything if you don't mind a bit of noise during the day. 3. If you go with Sunwing, don't bother attending their 1 hour meeting unless you want to learn more about excursions. You can always drop off your "return bus card" at the Sunwing office on the resort. 4. Any off resort excursions you want to do - book them while in your country of residence and on the site directly. If you book them while you're there the prices are in USD and inflated. (I highly recommend going to Xel-Ha) 5. Attempt to convert your money into peso's before leaving and when you get there, get into Playa Del Carmen, if you keep walking down the strip, you'll find someone who will convert your dollar's for the best rate. Continue to use Peso's as it's a loss to you to use anything else. 6. If you want to go to Tulum, Coba, etc you can always take local transportation which will work out cheaper than the tours they quote you. OR you can rent a car and drive it there (rent a car in Playa Del Carmen). It's a straight road and very easy to drive around. Preferably go with someone who can drive Manual as Automatic is more expensive. 7. Carry a reusable water bottle with you - I often would get fresh juice from the buffets and take it to the beach with me as I didn't always want an alcoholic beverage or pop.

Huge resort with lots to do
Eric M, Canton, Ohio
Thu Jan 19 09:22:14 EST 2017
We had an amazing week at the resort. There were many activities to partake in as well as entertainment. The rooms were very clean and the mini bar was fully stocked daily. The one issue that we had was out hot tub on the balcony didnt get hot. We ran the water for quite awhile but it just remained cold to room temperature. The pools were nice although we typically stayed near the swim up bar. The food at the buffet was so so and the diners were about the same. As far as room service, by the time your received the food that you ordered, you were better off just walking down to the buffet and retrieving it on your own. The drinks were great as we were upgraded to platinum and received all top shelf alcohol. The resort was massive and took half a day to explore the whole thing. Sometimes finding a specific place was hard but the resort employees were helpful at pointing you in the right direction. The grounds were amazing, with so much to see. The beach should have a discussion board of its own. Lets just say that we avoided the beach as much as possible because it is not what we thought. Yes it was nice to go down to the beach and hang out in the chairs for a drink or 2. However, getting into the ocean was a different story. First you would have to walk through about 3 feet of seaweed, which employees worked non stop bury and raking, it just would not stop coming onto the beach. Once you got into the water you had to avoid the giant rocks that were hidden below. That was the worst part of this resort. If the beach was soft and clear this would have been 5 stars hands down. Although it isnt the resorts fault I wish I would have known about the beach because it may have changed our choice in resort.The workers worked very hard at keeping everyone entertained and can only do so much with what they are given. Overall we had a great trip and for the most part we are easily pleased as just getting away from home for a week is a blessing in itself. I would say for the price you cannot go wrong, just make sure you have some water shoes! Also keep an eye out for the kitties, we found a cat that had kittens and they were the sweetest things ever! El Gato

Luxury at an affordable price
Marc M, Golden, Colorado
Thu Jan 19 07:40:05 EST 2017
The Grand Sunset Princess is part of a 3 resort property. The Sunset, the Riviera, and the adults only Yucatan. We stayed on the the Sunset side which shares all amenities with the Riviera. There are numerous restaurants, outdoor grills, and bars throughout this large property. The center of the resort stretching from the lobby to the beach is essentially one giant pool surrounded by stunning lagoons and landscaping. There is literally something for everyone. You can find quiet and peaceful areas or be among the numerous entertainment activities that continue throughout the day and into the night. The beach is beautiful and well maintained. Water shoes are recommended as there are coral rocks in the water amongst the sand. The staff at the resort is amazing. Resort representatives Carlos and Lizet, you are terrific. Thanks for your assistance. Every staff member that we encountered was so friendly, dedicated to their job and they went about their duties with professional enthusiasm. Everyone, and I mean everyone says "hello" and the smiles prevailed. If you needed assistance with anything, all you had to do was ask. The bell service and lobby check-in were efficient. Housekeeping was terrific, thanks Orlando! Our room was always perfect and beautiful. The rooms are modern styled suites that include a jacuzzi style tub in the bath and a large walk-in shower. The vanity has double sinks. The beds were comfortable and the room included a flat screen tv and stocked mini refrigerator. The restaurant staff was welcoming and worked hard to ensure our satisfaction. Special thank you to Veronica at the Sunset snack buffet and to Maricela at the Sunset main buffet. During our stay, the resort offered a Chill Out Beach promotion. Dinner at the Chill Out beach restaurant was not included in all-inclusive price. However, if you bought dinner there, the price included the full use of the private beach club for the duration of our stay. Fabulous! The staff at Chill Out were exceptional and we spent a majority of our stay there. Special thanks to the wonderful staff at Chill Out that we encountered, Gonzalo, Ana, Omar, Carina, Ulises, you made our stay a wonderful experience with your great service and friendship. We also enjoyed and utilized daily the resorts' fitness center. The staff there were attentive, the equipment was clean and well maintained and the facility was fairly large with a good assortment of all the typical machines and equipment that you would expect to find from free weights to treadmills, ellipticals, spin bikes, etc. They also provided an assortment of exercise classes and personal trainers were available. This was a good way to burn off some of those extra calories from over-indulging at the buffets. I should point out that the resort is large and walking is part of your day. We enjoyed our strolls around the property after our meals. There is a shuttle service provided, many of the people riding the shuttle could have used a little walking...just saying. Hitching a ride on the shuttle mid property is problematic. The shuttle is generally full, so if you need a ride, the best places to catch a ride are at each end of the resort. Lobby end and beach end. If your rooms are located mid-property, you are generally about a 10 minute walk to anywhere. Walking from the lobby to the beach is approximately a 20 minute stroll along the beautiful walkways. There were a few negatives. The resort provided wi-fi internet service, but it was slow and unreliable. They could really use an upgrade on this. The food overall was good, not great, but good with large selections. The buffets offered a different theme each night and some themes were better than others. The specialty restaurants which were included in the all-inclusive were reserved through the concierge. We enjoyed several of them, with our favorite being Las Olas seafood restaurant. We received attentive service from Luis. The Asian restaurant offered sushi, asian menu items and a teppanyaki style grill. It's a 3 in one style restaurant. It was too boisterous and noisy for us from the Teppanyaki grill, but the other seating areas were ok and the food was generally good. The Italian restaurant was also good. The food at Chill Out was disappointing. Presentation was very good, but our meals were generally flavorless. The service was excellent. We did not order the lobster tails which did look good and people seemed to enjoy. Tipping. Yes, this is an all-inclusive resort, however, a couple of dollars spread around here and there were more than greatly appreciated. Remember, this is Mexico. These people work long hours for little pay compared to what you earn. Be kind, be generous, be polite and respectful, smile, keep your bad attitudes to yourselves. You will be amazed at the love and friendship that you will receive in return which, of course, will reflect in the overall enjoyment of your vacation. Lastly, wildlife! The resort has a couple of crocodiles in the mangroves down by the Chill Out beach. Ask Gonzalo to point them out for you. Iguanas, big and small. They will sunbath with you around the pool areas. The coatis...oh my. They are Mexican raccoons and are in abundance at the resort. The males are generally more solitary, but the females and juveniles are a gang. They terrorize the resort in packs and are hilarious to observe. Feeding the animals is strictly forbidden, but of course people do feed them and the coatis are not timid. They will bite and scratch so be forewarned. Would we return? Of course! This is a great resort. We booked through Apple Vacations and their AmStar people in Mexico are awesome. They handle everything for you. You can and should book any additional tours to the many attractions through them. Very professional!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.