TripAdvisor Traveller Reviews
Amazing time again and wonderful employees
As usual we had a great time In the Grand Sunset Princess, this is our 4th time that we stayed and as usual worth it. I recommended a friend and his family to stay and they did, they stayed in the new section for kids and they loved it. They told me that they want to go back with other family members.
This time one afternoon while walking the second floor near the theater we had the pleasure to meet some of the dancers on the night shows. They are very polite, nice, respectful and a pleasure to speak with. There night shows are so entertaining and worthier to watch, they are very good dancers and impersonators. We loved all of the shows that were given in the 8 days we stayed.
The 3 person that we met in person were Mariluz, Joel and Leidy, wow very nice and respectful as I mention before. Your Hotel is lucky and should be proud to have such employees working for you; they are an asset to your hotel.
Also wanted to mention two other employees that are very nice, polite and helpful, they work in the GYM, Fernando (yoga instructor) which we know him from last year and Victor (Zumba Instructor) which I think he is new but a very good employee also.
I can't wait for the next year to go again; this is my favor vacation spot and always looking forward in going and enjoying what the hotel have to offer. We normally stay at the Platinum Suite and always get good service including the pool side and bar service by the employees, they are very polite and available for your needs.
Another beautiful days at Playa Del Carmen
First time visiting PDC at summer time.It's hot.Landscaping gorgeous.Beach nice.Resort packed,but You always found sunbed on the beach or by the pool.Room cleaned everyday,restaked mini-fridge with water,beer and soft drinks.People,who work at resort very friendly. I stay at platinum room .Very small pool for platinum,but you can use any pools at resort.Next time ,probably, I have to stay at adults resort.Food is average all inclusive resorts,everybody can found something to eat.
Lovely resort, great beach - all around a great resort!
Just a few mentions as I often read these reviews to help me navigate or choose my resort.
This resort is really big, actually 2 resorts - The Sunset and the Riviera but you can use the restaurants, etc. in both. There is a distance from the ocean to the main building and it takes a day at least to get yourself adjusted to find your way around the buildings. There were many people there and we never felt crowded. It is a great resort for families - perhaps not for us as there were often crying babies at the evening buffet and a la cartes.
Food was very good, always lots of choices of food and places to eat. There are 2 restaurants near the beach for breakfast and lunch so you don't always have to hike up to the main building. There is also a grill at the beach. My only complaint is the a la carte reservation system. The process is ridiculously inefficient. You can only sign up after 2pm and can only choose for 3 days at a time, but the first day is always full. If you don't go back every second day to sign up for more times then you are lucky to get 2 a la cartes. Haven't really experienced a system like this at other resorts - was very frustrating!
The rooms and grounds are immaculate. They work around the clock to clean and keep the place safe (floors are slippery). If you want to stay near the beach then pick rooms in the 3000 blocks. We had a swim out and it was lovely. Bring insect repellant - mosquitoes were often swarming about our room.
If you decide to go into Playa del Carmen (great little town, about 15 mins. away) for shopping and souvenirs take the shuttle or cab. We went for the free shopping tour -too much time lost at the jewelry selling and tequila selling and not enough time at the town.
The beach is absolutely beautiful. Plenty of chairs and lots of playapas. Just wish SMOKERS would realize that the beach is not one big ashtray and be more respectful of non-smokers. Of course this is no reflection on management - but perhaps a smoking beach section would be something to keep in mind. The beach certainly expansive enough to warrant it. We brought water shoes and I am glad we did. It's somewhat weedy and rocky, shoes just made it trouble free!
The only thing missing was the evening entertainment. The shows were ok. Very, very talented young people! But the video, lip-syncing grew tiresome. Sitting out in the courtyard for the live entertainment was enjoyable, but the location had poor airflow so once again the smokers prevailed the area. Even though there was a designated non-smoking section here, it wasn't adhered to.
Free wifi in the lobby and in our room (Deluxe Junior swim-out) - that worked very well.
You cannot go wrong at this resort. It was a great vacation. People are friendly and dedicated to their resort - this was very evident!
Just want to start off by saying this was my 10th time in Mexico and having had traveled to various destinations in Mexico, the Dominican, Cuba, Europe, as well as more domestic locations like NYC , Miami and Las Vegas I was able to make comparisons to various trips and resorts. I have stayed with many different big name resorts such as Riu, Barcelo, Wyndham and Palace Resorts and I only mention that because with that in mind I'll give as best a description of the Grand Sunset Princess as I can. I am in no way an expert but please enjoy!
Reception and check in.......
5 out of 5
This was a pretty standard process with no real issues except for having forgotten our marriage license as this was actually a honeymoon. We spoke to a manager by the name of Amaury Gonzalez which I might add was one of the most helpful management staff I may have ever encountered on any of my trips. He simply had me contact someone back home and have them email a picture of the license to an email he provided me and bing bang boom gave us the available upgrades given to honeymooners. We had an early arrival and you normally don't get a room til 3pm but he worked his magic and about an hour later our room was ready. My wife required a wheelchair due to an injury and the resort had none left but Mr Gonzalez once again worked his magic and found us one at a sister resort and had it delivered. This man is amazing!
5 out of 5
We had requested a room centrally located due to the mobility issue and he put us smack dab in the middle of the resort . It was the perfect location. We booked a swim out deluxe suite and was it ever sweet. We were in the 20 block and could step right out of the room right into the activity pool right were all the action and fun was happening. Keep in mind if that's not the type of trip you want ask for a room in either the 10 block or 30/40 block as these rooms tend to be in a quieter part of the resort but still give you the ability to stroll through the pool and right into the activity pool. The room itself was spacious, clean, and beautiful with a jetted tub, big shower and a separate area for the toilet all separated by frosted glass. The tub is separated from the main room by 2 frosted sliding shutters in the wall. Our room had a huge king sized bed as well as a sitting area with chairs and a couch. The bar was stocked daily with water , pop, and BEER! I have been to resorts that stocked the bar every 2 to 3 days so having it done each day was another bonus!
5 out of 5
Besides the massive bed you have in your room to um .....enjoy the honeymoon wink wink .......there are a few others you get. Such as a nice bottle of champagne served with fresh fruit that is delivered to your room at one point during your stay to the special sash they put on the outside of your room door. But the best is a meal by the beach at The Chillout Lounge one night during your stay. The Chillout is actually a separate restaurant on the resort that is not part of the all-inclusive package and is an extra cost but for honeymooners they are given a romantic meal free at the lounge to celebrate your honeymoon. With the average meal for 2 at the lounge being around $100+ USD having it as a free honeymoon bonus is really nice and the food was gourmet and so delicious. The service was unbelievable as well. You are given 2 servers to make you feel like your meal there is that much more special. But please remember your marriage certificate lol.....it took a couple days to get a hold of someone back home to send an emailed copy but it worked out as our special meal at the Chillout Lounge ended up being on our last night so it was the perfect way to close out our last night of our honeymoon. ......that and the big bed I mentioned earlier lol....
The pools....yes pools!!!!!
5 out of 5 again lol
There are pools lining almost the entire interior of the resort that whined into each other. Some are separated by a wall here or a bridge there. There seemed to be pool drink service around all of the pools even the pools with the swim up bars and I belive there were 3 of those. Definitely one at the activity pool.....I can vouch for that one!. The pools were kept clean and clear with staff working hard to keep them that way for the guests. On a side note though please try and pick up after yourself, these people work hard enough day in and day out and long hours and don't need the extra work of cleaning up plastic cups and hamburger boxes from those to lazy to do it for themselves. Oh and did I mention the hamburger and hot dog cart being freshly bbq'd all day long til around 6pm out by the pool bar at the activity pool? Great touch!
Yup another 5.
Not only is this one of the biggest resorts that I had the pleasure of staying at but it was absolutely beautiful and kept so well maintained with gardening and maintenance staff constantly working to keep the resort at a top level. I have stayed at many bigger named resort chains ( Riu, Barcelo, Wyndham , Palace Resorts etc. ..as I mentioned before) and the Princess brand really impressed me. From the resort layout to how well maintained it was to the unbelievably friendly and helpful staff from the front desk right up to the beach bar.
4 out of 5
A 4 out of five for a resort gym from a gym rat like myself is not a bad thing. It was big , clean, and pretty modern with everything you could need for a good vacation workout. Weather you are a runner or cardio fiend to someone more like me who is more into the weight training aspect of the gym , you will find almost everything you need to get in that workout well still on vacation. The gym opens at 7am but it seemed to be open a little earlier than the posted time. It is air conditioned and has towel service and bottles water despensers so bring a bottle from your room and you can refill it there no problem. Super impressed with this resort gym!
4 out of 5
Please take into account that I have never been to a spa in my life so my 4 could be your 2 star or maybe a 5.....like I said I'm no expert lol. The wife and I had a couples massage at the spa beside the gym but it is offered in various locations such as by the pool or on the beach but has to be booked at the main spa by the gym. All I can sat is the massage was probably amazing but I can't really say because I fell asleep during lol so you be the judge! When you purchase a service from the spa it also entitles you to use the rest of the facility for the remainder of the day such as the sauna and hydrotherapy pools! And just a heads up the prices aren't set in stone so feel free to haggle a little lol.
4 1/2 out of 5
Plenty of restaurants to choose from. From Japanese tappenaki to Italian, steak house , french and so on. We did the Japanese and the steakhouse which were good. To be honest the Japanese was excellent and very entertaining as they cook the meal right in front of you and they get the guests to interact with the chef making the meal. The Steakhouse was good bit nothing to right home to mom about. The service in all the various buffets be it for breakfast lunch or dinner and the different A LA Carte restaurants that we had the pleasure of eating at was fabulous. Very attentive and quick from seating you to keeping your drinks topped up and helping you find anything you may need. The day we arrived was actually my wife's birthday and at one point when she left the table I secretly told our server it was her birthday and simply asked if she by any chance had a small candle that I was just going to put in one of the desserts but instead she said that when we were done eating just to signal to her we were finished ......next thing you know our server had went and got all the other servers to surprise my wife with not only singing her happy birthday buy actually going and getting a small specialty cake that was not with all the other desserts and had a candle in it. They made a special big bow out of a new napkin and placed it on my wife's head like a hat but the best part was they had my wife bring the cake up to her face on the plate to taste it and than processed to smoosh her face in it......thank goodness for the clarity of the video cameras on today's smartphones lol! It made her birthday a special one!
3 1/2 out of 5
I gave the beach a little lower grade for a couple reasons. Although there is plenty of shade and lots of loungers set up on the beach as well as a bar and activities being held by the animation crew, getting into the water itself can be a bit of a pain due to lots of small stones and seashells for about the first 10 feet at the waters edge and into the actual ocean. There is also a small drop off about an average of a foot or more at times due to the surf. It's more of a mother nature thing and not much the resort can do about this issue but for those with small children or a possible mobility problem than it can be a task getting in. Once to get passed that area it's pretty much straight sandy bottom with the odd larger rocks strewn about so be careful. These are not jagged but studding your toe on one while walking and falling face first into the water can cause a laugh....albeit the laughs will be coming from everyone but you......but hey your on vacation so who cares lol.
This is a great resort with lots to see and do for couples all the way to families in small or large sizes. The grounds are amazing, the rooms spacious , clean and well appointed, the food is top notch, service is unbelievably friendly and helpful ( can't say enough good things about Amaury Gonzalez) . All said and done I can honestly say from the many trips I have taken either with groups, as a couple, or the solo adventures that the Grand Sunset Princess rates in my top 2 of all and the more and more I think out our experience it's inching into the top spot in my book!
Grand Sunset Princess = Grand Riviera Princess
FYI, Grand Riviera Princess is the same property as Grand Sunset Princess. You have access to all of the same bars, restaurants, pools, and beach. I enjoyed my stay, and would rate this property as a 3.5-4 star resort (you are paying for what you get). All of the employees were very friendly and helpful (our favorite was Francisco in the Riviera Buffet). These employees work really hard so definitely bring money to tip! Our favorite night was when they set up a flea market with locals selling arts and crafts. We bought a finger painting made in front of us and were able to haggle with a craft vendor. The beach was very nice (not rocky like I read about other properties.
Food- The food was ok. We enjoyed the breakfast buffet, eating eggs to order from the grill. The buffet dinners get old quick so make sure to book a dinner reservation 3 nights in advance. We had reservations at the Japanese restaurant which was ok and at the Mexican joint (would recommend)
Room- We wound up taking the cheapest room which was fine (on the Riviera side yet we booked for Sunset, again not an issue it's the same layout and property). The room was comparable to a 4 star Marriott/Hyatt. We didn't have much of a view but the room was clean and comfortable and we didn't spend much time besides sleeping and getting ready for meals. Our room had wifi which we weren't expecting.
My issues with the property were check-in and beach chairs.
Check-in: 3pm is a HARD check in time. We arrived at the resort around 11am, met with the front desk and was told to rooms would be ready at 3pm. I would definitely recommend arriving in your bathing suits so you can at least hang out at a pool or beach. We should have known better, but really hoped checking in on a Tuesday would mean some rooms would be available before 3... oops.
Beach Chairs: Guest would claim beach chairs very early (had to be before 8am) with a towel and maybe a book and would not return until the late morning/early afternoon. Chairs with shading were limited and this really bothered my girlfriend and I.
comments and opinions on this Ratings and Reviews section of our website
are the views and opinions of TripAdvisor members and Apple
Vacations.passengers. They are providied 'as is' and we accept no
responsibility for any loss, injury, inconvenience or other damage
resulting from this information. You should verify critical information
(for example passports and visas, and customs) with the relevant
authorities, and review our Fair Trade Contract and Things To Know
Before You Go (including our Health and Safety Tips For Travelers)
before you travel.