Cancun

Grand Sunset Princess All Suite Resort


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All Suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10133reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Not worth the harassment
MARIE H.
Aug 13 2018
We were constantly harassed about buying excursions or timeshares by both hotel and Apple staff. We also were not allowed to be picked up or dropped off at the lobby by tours other than those affiliated with the hotel, which was a tactic that really rubbed me the wrong way. We were already paying for room and board, and deliberately making it more difficult to access my daily activities just made me determined not to return to this resort.
Customer Rating: 

Beach
JEFFREY Y.
Aug 11 2018
The beach itself is very nice except the seaweed is an ongoing problem. The nightly entertainment was very nice in a huge air conditioned room.
Customer Rating: 

AMY R.
Aug 09 2018
Not enough towels in room. Shower has nothing in it. Nothing to hang washcloths on, nowhere to place shampoo, conditioner , soap etc. Maybe some shelves in shower.
Customer Rating: 

MARK B.
Aug 06 2018
Never going here again. Checkin and checkout was extremely long. Hotel had mistake with checkout dAte for both rooms. Showed them printed itenary were told speak w Apple. Apple rep didn’t help us bc they were leaving in 30 mins. After coming back 2 times fixed but our keys shopped working wed bc of that mistake and couldn’t get into room for baby on rainy day. And were told we had to go to lobby to fix it. Messed up 3 bday celebrations, no language barrier we speak Spanish and were so rude about it. Waited 45 mins to be seated at Miso and they forgot to make a cake we ordered for baby’s 1st bday and not apologetic what so ever. Worst service ever from hotel and Apple. Pool was dirty. Beach full of sea weed and charged beach tax per night. Time share people weee like hawks always bothering and we just wanted to go eat after checkin after 12 hr traveling day. Did make Apptmt w them and they got date wrong so cancelled bc of horrible service. Mistake after mistake were made and nobody was apologetic at all. Called Mexican restaurant to have them sing happy birthday to 2 people. Once there, they didn’t do it. Instead of apologizing they asked who did u speak to. I asked for them to bring them to at least sing happy bday to them and told them where they were seated. They brought 2 desserts out w 2 shots and messed up again only singing and giving one dessert and shot to one person.
Customer Rating: 

Last time I go here
SANTIAGO T.
Aug 06 2018
This was the third time I was here and would be the last. The bad service started at checkin. The lines were extremely long took over an hour to check in. The Apple representatives were worried about us buying excursions from them than helping other family members that went with us with their hotel checkout date being incorrect. We were celebrating several birthdays, 2 that passed days earlier and my granddaughters 1 st birthday. We got there Thursday and made reservations that same night for the whole week. At time of making our reservation for my granddaughters birthday we told them it was her birthday and they told us they would make her a small cake, asked what flavor, we ordered vanilla. In the day of her bday (Monday) we came to Miso the jap was restaurant. We got there on time yet waited 45 minutes for a table without anyone telling us how long the wait was going to be. While waiting we verified with the host that they would bring the baby and cake. We were told they had no note of that nothing had been ordered. We told her reservations were made 4 days prior and we ordered her a cake. The host was not friendly at all and just said we have nothing who did you speak spwak with. No I’m sorry we will take care of it. After 30 mins I asked how much longer did we have to wait and what they’re we’re doinf about the cake for the baby. We were told they were waiting for additional people to arrive to fill table. Then why make reservations! They told us they would do something about the cake. On Friday we went to Hacienda the Mexican restaurant. My daughter called 2 HRs prior to tell them we were celebrating 2 birthdays and asked if they can bring their desserts w candle Ana sing happy birthday. They forgot. My daughter told the waiters and told them where the people were sitting. (We speak Spanish fluently). Although they brought 2 desserts and 2 shots they only went to one of the people with one dessert w candle Ana shot. This was the worst service we have ever received. Mistake after miatake was made ans no apology was ever given. It was like we were bothering them. After checkin after 12 hous of travel with a baby we were all hungry. But we were harassed by timeshare people who were very insisting on wasting out time to get ua to air with them about timeshares. The hotel had check out date wrong for my daughter and she went to talk to Apple representative to fix it and they wouldn’t because they were leaving in 30 mins, told come tomorro.
Customer Rating: 

Flynn family vacation
JAMES F.
Jul 28 2018
Air conditioning in restaurants was poor very uncomfortable. Converting buffets into sit downs is cheap
Customer Rating: 

Do not drink the water at this hotel!
BEATRIZ G.
Jul 22 2018
I am not a big drinker and while this hotel was all-inclusive, I chose to ask for regular water at the bars and restaurants. Low and behold, a few weeks later, after having horrible stomach problems, I went to the doctor and found out I had contracted Giardia. This is a parasite that comes from drinking contaminated water. I noticed the water wasn't as purified as I liked, but assumed they would filter it before serving it to customers. It has been two months since my visit and I am still facing stomach challenges. I will certainly never go back here.
Customer Rating: 

2nd visit.
RICARDO A.
Jul 19 2018
This was our second time at this hotel. Honestly it was great! They upgraded us to a villa suite, which was awesome!. We knew more or less what to expect but we pleasantly surprised, with the upgrade. The hotel is huge so even after 2 times we still havent seen it all. The only thing we were a lil bummed about was that the villa pool needs maintenance asap. The tiles on the bottom floor were coming apart. So every time you would step in the pool tiles would come off. But it is still a great resort. I would definitely recommend for the price, you can't beat it.
Customer Rating: 

Too big for our liking.
BRUCE B.
Jul 17 2018
The resort was ok. Service and food at the restaurants were just ok. Pool activities were fun (water polo). Resort is just way too big for our tastes. Took over 10 minutes to walk from room to the lobby. We enjoy infinity pools and due to the mangrove reserve this resort does not have one.
Customer Rating: 

Five night stay
MICHAEL H.
Jul 16 2018
My girlfriend and I had a wonderful time at the hotel. Service and food was great. Beach and water were not so great. Will consider a return trip
Customer Rating: 

Don't upgrade
EILEEN S.
Jul 15 2018
This trip was not worth the upgrade! They changed our room then did not want to put us in our original room that we booked. The butler service was a joke. Most of the service was poor at best. Attempt to contact apple directly, they tell you to see the amstar rep. Apple has your money and doesn't care if your booking is messed up! The private pool for platinum was in need of serious repair and most of what they advertise for the platinum upgrade is actually an additional cost, unless you become a member. We still managed to have a good time, but would not stay at this chain again
Customer Rating: 

TripAdvisor Traveller Reviews
Nice resort - food needs to be improved
983Susan1025, Stormville, New York
Mon Aug 13 17:55:34 EDT 2018
We stayed at the Grand Sunset Princess at the end of June. We had a swim up room which was amazing. The room was spacious but there were not enough drawers for our belongings.There are shelves in a walk in closet to put your clothes and a place to hang your clothes but we definitely needed more drawer space. The bathroom and shower were very nice but the shower caused a puddle of water on the floor and you had to keep a towel by the shower door and toilet as the floors were very slippery when wet. Also, there is no hair conditioner or body lotion provided. Our refrigerator was stocked with plenty of water, soda and beer daily. We did enjoy the drinks at the various bars. The bartenders were all very attentive and the drinks were very good. Having a bartender walk around to the swim up rooms and bring us drinks was definitely a plus. The resort is very large and you do do alot of walking, which was fine with us. We did not see the trams run very often so we always ended up walking. The resort is very clean and you constantly see someone cleaning up. Our biggest complaint was the food. Our best meal was at the hibachi restaurant. You did not leave the restaurants hungry, but the portions were rather small. The food at the buffet was always the same and basically tasteless. I found all of the meats to be dried out. The sandwiches at the sports bar were great. The tacos and hamburgers around the pool were so good. I also did not like the reservation process. You had to leave whatever you were doing in the middle of the day to go and make your reservations. All of the staff we encountered were friendly and very helpful. The service in restaurants and bars was very good and the staff is very hardworking. The pools were very nice and well kept. Again, the swim out room was the best. The beach was not very nice. There was so much seaweed that I wouldn't even put my feet in. Also, there was no shade or very few umbrellas provided. All in all, we did have a good vacation; but I probably would not return to this resort.

Smelly rooms, pushy sales people!
Dave G,
Mon Aug 13 03:17:01 EDT 2018
The grounds of this property are very picturesque so that is a positive, being this was our first all-inclusive I have no way to compare. Unfortunately the two things that stick out the most from this resort are the smelly (literally) rooms and the extremely pushy sales pitches to get you to buy into their time-shares (which they do not call time shares) Smelly rooms: We booked a room in the platinum suites area. Upon checking into our room we noticed an extremely strong musty smell. I called guest services who sent someone down to our room with literally a bottle of air freshener who proceeded to spray it in the AC vent areas. Needless to say it do not help at all. We requested to be moved to another room, they reluctantly accommodated saying that they were completely booked, but would be able to move us to a smaller room that had two beds rather than one king bed. We would not been able to stay in the “smelly” room so we moved to the smaller room. No apologies at all, in fact they handled it as if we were inconveniencing them! Strike one! Pushy Sales People: The following morning we were sitting in the lobby of he platinum area waiting for our friends to join us before heading to breakfast, when we were approached by one of the gentlemen who had checked us in the day before and had told us about their 350th anniversary and asked if we had given an though to the “FREE’ dinner at what is usually the “pay extra” restaurant. All we would have had to to was sit through a few hour pitch about “exciting opportunities” that the resort had to offer. I politely declined saying tha we had limited time in Mexico and wanted to make the most of our time there. He replied tha if we went to the presentation we would be able to “buy in” and come back more times. I then told him about the “smelly rooom” situation and told he we would not be coming back. Then he came back with... “Well, see you don’t understand, this opportunity is for all of our resorts and cruise ships... this proves that you don’t understand. I then got very frustrated and told him that I had been polite and had tol him that I was not interested and ask that he leave us alone, to which he replied (in an angry tone) that he was just doing his job and that we were being mean. Finally he left us alone. The kicker is that as you walked around the resort all employees had the “350th anniversary buttons” and if you walked NEAR them the sales pitch would start again!

Amazing All Inclusive!!
Andrea C,
Sun Aug 12 12:01:40 EDT 2018
Im so glad I read reviews and got the Laguna Villa Suite! We had access to all amenities along with a private pool shared only by Villa Suite guests and concierge. Wendy was excellent and made our stay amazing! We will definetly come back!

Benjamin at Reception
Ian N,
Sat Aug 11 20:09:17 EDT 2018
Just thought I’d write a quick note to say how helpful and friendly Benjamin has been today at reception. Great service after a hot day in the sun. The hotel is fantastic and meets all our requirements as a family.

Amazing Room and Pools
Peyton L,
Fri Aug 10 12:16:03 EDT 2018
We stayed in a Junior Suite Deluxe Pool which was very nice and convenient. We traveled with 4 other family members and our rooms were all very close together (which we requested). The resort was very large but not overcrowded. The food and drinks were okay. You must make your dinner reservations the first day you get there or you will have to eat at the buffets the entire time, as the restaurants with reservations fill fast. The beach was not great, but not the resort's fault. It was full of sea weed. Tips go a long way for better service but are not required. Overall, we had a great trip and enjoyed our stay!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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