Cancun

Grand Sunset Princess All Suite Resort


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All Suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9981reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Mostly good
EDNA R.
Jun 14 2018
One thing I didn’t appreciate was that I couldn’t make a free phone call even though it was a local number.
Customer Rating: 

TEST
Beautiful Resort
THOMAS F.
Jun 13 2018
Loved the resort! The staff was wonderful and the food was good. The resort itself it amazing!
Customer Rating: 

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Large Resort Excellent Staff Beautiful Grounds
RICHARD S.
Jun 12 2018
This resort is top notch. Lots of help for anyone with a handicap. The staff was always smiling and so very happy to help with anything you needed. The food at the buffets covered everything and the fresh fruit and juices were wonderful. We most enjoyed the HABACHI Grill. SO much great food should have gone Twice. We would go again to this resort. Book with APPLE they are outstanding.
Customer Rating: 

TEST
We will be back. Again and Again As Soon As Possible
LAWRENCE W.
Jun 12 2018
We thoroughly enjoyed our stay (it was our 2nd visit). Everything was 1st class and top notch. All of the staff was friendly and polite and quick to smile ! :-) A special shout out to Alicia (Chill Out wait staff); she was kind and attentive and very friendly. Sh e helped us with our Spanish and was a genuine superstar !
Customer Rating: 

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Tax Payment
VAHE H.
Jun 07 2018
Service at Check-in and also Check-out asked for $10 payment to cover Taxes. I refused to pay! I told them this is All-Inclusive an I am not suppose to pay
Customer Rating: 

TEST
A decent place to stay.
TODD P.
Jun 04 2018
The hotel is very beautiful and big. Very clean and nice. These were only problem we had during our time at the resort. The food at the buffet was not good at all. The hotel seems to cater to the Europeans. The only food that was good was the hamburgers and hot dogs served pool side during the lunch hours. The resorts also has restaurants which you have to book in advance but we wasn't told until couple of days of being there. The drinks were for the most part were good. Some bartenders were better then other when making drinks. It was hard at times to find a pool chair in the main pool area because people would come and put towels out in anticipation of returning but never returned. The junior suite was very clean and spacious. The beaches were typical beaches you see in the gulf of Mexico. Once you got out in the water the bottom was very rocky so the sand doesn't go out far.
Customer Rating: 

TEST
Wonderful resort
TRAMEL W.
Jun 02 2018
We went to Grand Sunset Princess as our first all inclusive experience for our honeymoon. Can't say enough, plenty of food options and all were delicious. We loved the buffet for breakfast, the tacos at the pool were excellent, and the a la carte restaurants offer a good variety of options. Staff was very attentive and friendly . The entertainment team exceeds expectations, the activities at the pool were great, and the shows were quite good. Also the live music near the plaza bar had great bands. The only thing I would say is that beach was a little rockier than we expected and had a ton of seaweed when we first got there, it was cleaned up fairly quickly and we think that it as worse than usual because of a tropical storm. We would definitely would return to this resort. An our representative Kathryn from apple vacations was extremely helpful in recommending excursions. We did an excursion through Adventuras Maya and Dolphin Discoveries and they did not disappoint either. It was truly a trip and experience we will never forget.
Customer Rating: 

TEST
ISABEL N.
May 29 2018
The resort was beautiful and huge! Plenty of swimming pools you could choose from! The resort was very clean and the staff was very friendly and helpful! The shows were outstanding!
Customer Rating: 

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Sunset Princess
ROBERT S.
May 29 2018
Overall it is a nice big place. Some small issues to work out, But would definitely go again
Customer Rating: 

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Don't upgrade
MICHAEL W.
May 24 2018
Beach had seaweed, water was cloudy. Upgraded to Platnium, which was a joke and budget mistake. Was sent during the rain season so rained everyday.
Customer Rating: 

TEST
Amazing trip! Will definitely come back
AGNIESZKA M.
May 18 2018
I was blown away by this hotel! Grand Sunset Princess exceeded my expectations. Everything was better than I could have imagined it: the friendly and welcoming staff, the amenities, the room, the pools. I truly felt like part of the community & I loved it! Everything was excellent and I could not have asked for anything more.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
very good place to spent your holidays.
fernand_richard2,
Thu Jun 14 15:27:44 EDT 2018
It was our 7 th stay at this hotel, service, food, collaboration of staffs all over the site was very good service. A special thanks to Angelica for her collaboration also to Eddy and Carlos for services given to my wife and me for the week at your complexe. If possible we would like to visit you soon.

Anniversary Trip with Villa Suite
Kim M,
Thu Jun 14 13:42:06 EDT 2018
This was our first visit to the Yucatan Peninsula and prior to our arrival we were concerned about whether or not we would be safe there. I have to tell you, our fears were completely over exaggerated! The resort is fenced and has security at the gate. We choose BD travel for our transportation to and from the airport as well as one of our excursions. They have an office at the resort and are easy to get a hold of. We arrived early and were given our resort bracelets so we could begin using the facilities. We had breakfast at the Chill Out restaurant on the beach. This was at no charge as it is one of the perks of booking a Villa room. After a long overnight flight, it was refreshing and the views were amazing! Our concierge booked us a cabana by the private Villa pool and we changed into our swimsuits. Fyi, there is a bathroom near the check-in desk and the bellhops give you access to your luggage if you need to change. I have to say, our poolside server, Margarita, was wonderful! Very attentive and friendly! We started out with yummy pina coladas at ten in the morning and took a little snooze on our comfy covered cabana. A great start to our vacation! When our room was ready, we were impressed and felt like it was true to the photos we had seen. During our stay, we tried quite a few of the a la carte restaurants. The salmon at Las Olas was my favorite, followed my Le Fleur. The steakhouse was disappointing as I feel like they do not understand how to make a good steak. My steak was 1/2 inch thick and well-done despite my medium request. The salt/seasoning was lacking and they don't understand the art of creating a good crust/char. I tried a steak again at Le Fleur and while it was thicker, it felt like it had been sauteed instead of grilled. They need to turn up the flame! Americans are picky about their steaks and coming from California, I know what good carne asada is. My other food complaint was I wish they had real cream instead of Coffee Mate. For a 5 star hotel, you should have that. I did however give them a 5 on the rating because everything else was so amazing and enjoyable. The nightly entertainment by the main outdoor bar was so much fun! The live bands were paid-concert worthy! We danced, had top shelf liquor in our drinks (make sure to ask for it ), and lounged in comfy outdoor furniture. The beach was nice and the resort did their best to clean up the seaweed. The waitress there was over tasked so I can't blame her for bringing us melted drinks either. The grounds of the resort are worth the trip alone, lush green and manicured daily. I also want to give a shout our to the manager of Le Fleur, he heard it was our anniversary and brought us a nice surprise dessert. All the staff members we met were super friendly and work incredibly hard. Despite tips being included in the all-inclusive resort, we brought small bills for tipping, and were glad that we did. Yes, I would recommend this resort to a friend.

Great food
kgrant8, Milan, Ohio
Wed Jun 13 12:54:52 EDT 2018
Look for Oscar in Snack Sunset. And Lorenzo, too. They took very good care of our group while we dined at the buffet for breakfast and lunch. Mary Cruz was excellent in La Fleur which was one of our favorite restaurant, as well. We really enjoyed our week there.

Beautiful large resort that does not feel crowded
trevg446, Calgary, Canada
Wed Jun 13 08:55:44 EDT 2018
Spent a few extra hundred each to stay in the platinum section, rooms are large and clean with large balcony with outdoor Jacuzzi. Does anyone ever use the Jacuzzi? ours looked like it needed some attention, I find them too noisy to be relaxing. Anyway the platinum section has a separate check in with it' s own little lounge/bar and snacks. Awesome servers and bartenders always so friendly even when the pool was ordering shots 15 at a time every 5 minutes. Got to try the snakebite shooter! Private pool area with several first come first serve cabanas. You are not supposed to reserve the cabanas or chairs as per the pool rules but some people leave their stuff on the beds all day even when they are nowhere to be found. The pool was well secluded from the other busy , noisy pools but it needs some work as tiles were falling off and could have caused injury if you are not careful where you walk. The beach also had a private section with security guards for the platinum rooms, nice padded loungers and great server. Shout out to Lupita who kept the drinks coming with a smile, she works so hard walking through the sand all day while us lazy tourists lay around drinking! The beach gets lots of critics complaints about sea weed, as I have said in other reviews its nature!! what can the resort do to stop seaweed?? they do clean it up all day long and once you wade through a little bit the ocean is clean and clear. The resort has many bars, sports bar, Casino! and buffets all our experiences at them were very good. We did meet some people who said the food was terrible?? not sure what standards they are used to but I found no issues with the food - it's not 5 star Vegas buffet quality but a solid 4 star. The drinks for platinum are top shelf liquor but you do have to ask or they use the cheaper booze. My wife and I enjoyed the nightly entertainment and walking the large grounds - there are shuttle carts as it's a long walk to the main lobby from platinum rooms if you have mobility issues. There is a shuttle that takes you to Playa del Carmen to do some shopping which is cheap 50 pesos each way- it departs several times a day.. This is a huge resort with many different sections, but it never felt crowded. It's a 40 minute drive from the airport and 15 minutes from the heart of Playa shopping/restaurants. I would be happy to come back!

Destination Wedding Vacation- May 2018
sarahparedes25, Mississauga, Canada
Tue Jun 12 06:15:28 EDT 2018
I had my wedding at Grand Sunset Princess. The group travelled from May 15-22, 2018 and my husband and I stayed until May 25. We had 69 guests on the resort and 8 who stayed in Playa del Carmen but came for the wedding day. Wedding Process/ Day I will start by saying the wedding was absolutely stunning. It was truly picture perfect. We got married in the Ocean Gazebo and did the reception in the Chill Out restaurant which is an open wooden deck over looking the ocean. To have the private party it costs $100USD per person, plus anything you want added such as a DJ, dance floor, lights, fancier chairs, etc. all costs extra and on top of this there is a ceremony fee, depending on which option you choose, the price varies. We chose the Princess Package for our wedding and that was $1,650 USD which included things like the ceremony itself, steaming service for the brides and grooms attire, the brides bouquet, and a few more things. I had 6 bridesmaids and their bouquets would have cost me $45 USD each for fresh flowers so I made fake flower bouquets at home and brought them. I recommend saving where you can save because costs add up quickly! Our wedding coordinator’s name was Brenda. Throughout the planning process, Brenda was excellent. She always replied back to my e-mails within one weeks time or less and she was professional, polite and did a good job at answering questions. We arrived on a Tuesday and the wedding was on a Friday. We had out meeting with Brenda on Wednesday. It was a pleasure to finally meet her after almost a year of e-mailing back and forth. She was very organized. We brought two extra suitcases of décor and items for the wedding. Brenda was able to keep these in her office for us and she set up everything for us on the wedding day. I was so appreciative of that and when the day finally came, she set up everything so nicely. If anyone reading this is planning their wedding, you’d be lucky to have Brenda as your coordinator. When we returned to our villa after the wedding was over, the entire room was cleaned (we left it very messy after 7 girls were getting ready in there all morning), there were rose petals in the shape of a heart on the floor and all over the bed. There was a bottle of champagne as well. It was so sweet walking in to a little surprise like that! Laguna Villa Suite We stayed in the Laguna Villa Suite for our 10 day stay. If you are having your wedding at Grand Sunset I really recommend upgrading to this suite. It is very large and perfect for getting ready with the bridesmaids the morning of the wedding! The rest of our guests were in Junior suites and a couple upgraded to platinum. Everyone liked their rooms and their was no complaints there. The Villas are beautiful! There are so many perks you get from booking a villa as well as the private concierge service by the laguana villa pool. The staff working in the villa area was extremely friendly and attentive. The service was spectacular. I want to mention that Connie and Molly were excellent and always answered our questions and went out of their way to make sure that we were satisfied with everything. Food/ A la Cartes I personally love the food at this resort. This was my second time staying here. There is a variety of things to choose from at the buffets. During the day, there are many food options for lunch. There is a snack bar on the beach, taco and burger stands by the pool, the sports bar, the lunch buffets near the pool and also the 2 large buffets near the lobby. Food was very accessible and no one went hungry on this trip! There is even an ice cream parlor which is adorable! They make different ice cream desserts and milkshakes and cones. The night before the wedding, I wanted to have a big group dinner with everyone to celebrate the birthdays that were happening on the trip. One included my Dad’s 60th. This was to take place on the Thursday and we arrived on Tuesday. I completely forgot to ask the manager at the buffet if we could make a reservation for that many people. On the Wednesday night around 9pm I remembered that I forgot to make the reservation/ ask if this was even possible. I went to the Riviera buffet and they allowed me to speak to the manager, Patricia Flandes Mendoza. She explained that she could not make the reservation for 60+ people at that buffet but she would talk to the manager at Sunset Buffet, which is right across, to see if he could make the reservation. I explained that we were all here for my wedding and we had a birthday as well and wanted to gather as a group for dinner and I would really appreciate if they could reserve a section of the buffet for about 6 tables of 10 people. Patricia relayed this information to the other manager named Francesco and they worked together to make this possible. When the night of the group dinner arrived, I was pleased to walk in and find that they had decorated the tables that were reserved for us with confetti and balloons. It was so nice of them to go the extra mile. I sincerely appreciate it. Booking a la cartes for larger groups was challenging. Our guests broke off into smaller groups for dinner time and did their own thing. If you did do an a la carte for 10 or more people there is a smaller menu to choose from and it would also take a lot longer to get your food and finish dinner. Larger groups would end up spending two hours at dinner. My husband and I just went with the flow of things and ate with whoever was eating at the buffet for the week. Once everyone left, we had 3 a la carte dinners in a row. Including the Japanese cooking show which is a must try! Mama Mia Italian restaurant and La Vaqueria steak house. Service at the a la cartes was amazing. The staff at each one were very attentive and friendly. Weather/ Beach The weather on the trip was up and down. The week that we were there had 2 fully sunny days with no clouds at all. The other 5 days were cloudy and sunny on and off. It would rain in the morning or in the night time. And it was very hot! 28+ degrees but felt even hotter when there were no clouds covering the sun. Once everyone left, as I mentioned before, we stayed those 3 extra days. Each day was so cloudy and no sun at all. One of the days it rained hard until 1pm and then was cloudy after that. No matter the weather though, there are always things to do on the resort, they still have entertainment in the lobby and theatre for rainy days, you can still be out by the pool in the clouds and lots of other things such as the sports bar or ice cream parlor. The beach was pretty bad the entire 10 days. It seemed to keep getting worse each day. There are many rocks and seaweed that you’d have to bypass in order to get to the clear part of the ocean. The first couple of days we would bypass that in order to enjoy the ocean and I didn’t mind. As the week went on, there seemed to be more and more seaweed piling up on the shore and in the water too. Eventually it got to the point where no one was in the water because there was just too much seaweed. It was such a shame because when I came to this resort in 2014, the same time of year (May) it was crystal clear, beautiful turquoise waters with no seaweed at all! Overall, we had a fantastic stay at Grand Sunset princess. All of our guests enjoyed their time on the resort and all had amazing things to say about it! No one complained about anything and no one was disappointed. We were so happy that we chose to come to this resort for our destination wedding!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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