Cancun

Grand Sunset Princess All Suite Resort


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All Inclusive    

Exceptional Values!
Honeymooners: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo for couple.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DO NOT USE
Other Amenities -
Kitchen
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4053 Recommend
4053 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7840reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing Thanksgiving vacation+
Steve W, West Allis, Wisconsin
Thu Dec 01 07:52:13 EST 2016
I would have given this review excellent if it weren't for the two negative episodes we experienced while at this resort. This is a lengthy review, but I wanted to let all the readers know what my family and I experienced. We arrived at the resort about 1 P.M. on Sunday 11/20/16. We checked in but the receptionist said we would be given our room keys at 3 P.M. After being up since 2:45 A.M. and knowing that the rooms were probably cleaned, I do not know why we had to wait? We were given our wrist bands so we could eat. We opted for the Riviera Buffet. The hostess sat us and our waitress greeted us and we asked her name. She said Maricela Hernandez. Maricela was very friendly, courteous and very efficient. She got my granddaughter's attention by chatting with her asking her name. We all liked Maricela. She knew exactly what we drank at both the morning and lunch meals. Needless to say, we always asked for Maricela every time we came to this restaurant. We did not hesitate to mention the good job that she was doing to her supervisor. We finally got our room keys at 3 P.M. and were escorted to our rooms by Jonathon (Johnnie), the bellman. He was very friendly, informative and made sure our rooms were acceptable before leaving. He made sure we knew how to use our keys for both entering our rooms and to obtain electric power once in our rooms. Our rooms were very clean and smelled fresh as they were smoking rooms. The food overall was great. The Buffet was plentiful and delicious. We went to three A La Carte restaurants: Mamma Mia, Miso and the Grill. We reserved seats at the hibachi grill at Miso's and the food was great. Our chef involved all 12 of the people at our table which made for a very entertaining meal. We enjoyed the food at all of the A La Carte restaurants. The pools were clean although somewhat cold. My granddaughter did not mind as she spent a lot of time in the pool making friends. The shuttle to Playa del Carmen was great. On time at both the departing the resort and returning. The Sports Bar offered any kind of mixed drink and had great pub food. All the bartenders and waitresses worked together very hard to accommodate people's requests I do need to mention 2 great bartenders that made our time in the bar wonderful. Rogeralio Cruz, the day bartender was very friendly and talked with my family and i every morning or afternoon when we came to the bar. He could make any drink, spoke good English and we could understand him perfectly. Great job Rogeralio. Fabian Garcia the night bartender was great also. He remembered what I drank and always made a good pore; not too strong or weak. It seemed Fabian outworked his co-workers as he did not stop. He was humorous while being courteous. Great job Fabian. Both bartender along with Maricela Hernandez, the waitress and Jonathon, the bellman should be recognized for their exceptional work ethic. They made our stay that much more pleasurable. Now for the negatives: 1) Upon returning to our rooms on Saturday night 11/26/16 at approximately 8:30 P.M., my son and daughter-in-law noticed an elderly couple on the stairwell of the 2nd floor in the building where our rooms were located. The couples seemed to bewildered as where their rooms were as they said they were just dropped off by the shuttle on the backside of the building. My daughter-in-law asked if we could help them find their room.They said they were looking for Room 1261. We told them to follow us as we would locate their rooms (not far from our rooms; 1268 and 1269) My son found the room and they thanked us. As we were walking away, I overheard the lady say to her husband that she did not know how to use the key to open the door. I went back to their room and showed them how to use the key to enter their room. I further told them that one of the keys had to be used to turn the lights on in their room. I added that if she needed both keys she could use the key in the wall device but upon returning to their room they would have to re-insert the key. They both thanked me and I wished them a good-night. What I do not understand is why were these elderly people (probably in their mid- eighties) were not escorted to their rooms like we were by a bellman? Why, at their age did they have to find their room on their own? Is more training need to prevent this>\? i do hope this review is not only read by the staff of this resort, but also that they correct this insight. Negative 2: Since our arrival on Sunday, 11/20/16, my son and daughter-in-law were constantly confronted by a Promotional Representative (Ediel) of the Resort. He want to tell them how they could save money on future visits to this resort, This occurred every day. Finally on Thursday, 11/24, my son agreed to listen to Ediel. My son said Ediel wanted just 30 minutes of my son's time. In turn my son would be given $50 toward his Spa bill, a t-shirt, sun glasses and a beach bag. Ediel asked my son a favor; to make sure he meets with him at 8:30 on Friday as he needs the money for his family. My son agreed to meet him at 8:30 on Friday outside of the Buffet. My son waited about 15 minutes. But Ediel did not show up and my son finally talked to another Promotional Representative. He said that it was Ediel' day off. Also, the meeting was 90 minutes, not 30 as stated by Ediel (A lie). He said to my son there is an opening at 1 P.M. today but my son said you had your chance. My son returned to his room only to have a phone call from the same people asking him why he did not show up for the meeting at 8:30. My son told them he was there but Ediel did not show up. The person on the phone replied "Oh, he is probably on his day off" With these 2 negatives we have experienced, it surely sounds like extensive training in both areas are needed to assure customer satisfaction. We certainly were not satisfied.

Always the GRAND SUNSET - PERRRRFECT
upshalljulie, Vancouver, Canada
Wed Nov 30 11:59:08 EST 2016
Have stayed at the Sunset Princess 6 times, it will be 4 total this year alone. I have nothing but amazing memories! The hotel is Grand for sure. Wonderful staff, Lovely animals, clean and beautiful grounds. The beach is huge with lots of lounge chairs and palapas everywhere. So many pools to visit and splash around in. The food is wonderful and lots of it, the buffet(s) have different themes each night. I have stayed in each type of suite, the Villas are great for privacy, swim-outs are terrific for interaction (near party pool) this Dec 24-31/16 it’s Platinum for me. This resort is for everyone. I have stayed here 6 times alone and it was great. Lots of families and couples and groups. The sports bar is great for a game of late night pool, and of course you can catch your NFL on Sundays. This resort is very close to Playa del Carmen, easy to get there. The hotel shuttle leaves the resort starting at 9am and you can return pretty much any time up to 7pm, lots of time for shopping and schmoozing in town. Or go in to town and catch the ferry over to Cozumel it’s beautiful and so is the ride. So much to do and see in the Playa area. Horseback ride on the beach, that’s one of my favourite things to do, and parasailing is absolutely breath taking. Travelled solo and stayed at all different times of year: May is my favourite March 2nd Aug-Sept 3rd Dec (Xmas) I’ll let you know !!

Amazing
Alex C,
Wed Nov 30 10:39:42 EST 2016
We went last year and I thought I'd leave a review from then anyway. We had the platinum stay with the VIP lounge and beach area. Honestly have to stay both boyfriend and I LOVED this place from the beach, to the food, to the resort, to the service, to literally everything. We would definitely be coming back here again! This place was just amazing. No complaints.

Good but with some serious issues
ronhronh, Fenelon Falls, Canada
Wed Nov 30 10:16:53 EST 2016
Background: Nov 21 to Nov 27, 2016. Jr. Suite, halfway between lobby and beach. No kids - Just my wife and myself Pros: Room: Spacious room, reasonably clean, with large balcony. Beach: Large sandy beach but crowded during our stay and a little rocky under the water and very wavy. Hotel Property: The landscaping of the hotel grounds is immaculate. This is one hugely positive attribute of this resort. Pools: Pools are beautiful and plentiful (although needing some repair). Snacks: Plenty of snacks and beer or liquor poolside or at the beach. Restaurants: A la carte restaurants are really good. Staff: Generally friendly staff throughout the resort. Dimetrio at the Buffet breakfast was especially friendly and helpful. Barbara at the dinner reservation counter was also extremely helpful. Entertainment: We went to 2 of the shows the hotel presented in their main theater. I thought that the young performers did a remarkable job. Most, if not all, of the singing was lip synched but the dancing and choreography was pretty good for a low budget show and, overall, was entertaining. Cons: Buffet: Buffets are horrible. No real fruit juice just Kool Aid style drinks. Low quality foods that made getting an edible breakfast an ordeal. After the first day, I stayed away from the buffets at lunch choosing to go with the Sports Bar or snack food at the pool. Unwelcome Guests: Royal Holidays are an intrusive and extremely annoying presence at this hotel. They are there to sell you on a vacation club program. I found one of their managers to be particularly demeaning and offensive. Their agents are all over the lobby and hard to avoid. Box lunch: Don't get the box lunch when you book an excursion through Best Day. This is a service provided through the hotel concierge but it is absolutely disgusting. It's a dry ham and cheese sandwich (that is not even cut in half), a fruit drink (not juice) and an apple. Noise: The noise level during the day at the pools is excessive (IMHO). The main pool has a guy barking out some actions that people are supposed to do while loud music blares throughout the day (until about 7:00 pm). Front Desk: I found the front desk staff to be mostly unhelpful. They seemed to prefer directing you to other people for help. Digestive issues: Both my wife and I had digestive issues while staying at the hotel. I'm not sure what was causing it. These problems went away 1 day after arriving back home Coati Mundi: These are racoon like animals that seem to proliferate everywhere on the hotel grounds and at the beach. At first, they're amusing but they soon become a pest. You can't eat snack foods at the beach without being wary of these animals. They will snatch your food from you if you don't protect it. Smell: There was a septic smell in different areas of the hotel grounds. Comparisons: I only have one other all inclusive hotel experience in the Cancun area to compare Grand Sunset Princess to. That would be XCaret. I found Xcaret to have better pools and a much better buffet. It was also quieter there. Princess has marginally better a la carte restaurants. The beach at Xcaret is small compared to Princess but is much easier to swim in because it is in a sheltered harbour.

Mixed Feelings
dvanwyck, Orangeville, Canada
Wed Nov 30 03:48:28 EST 2016
We arrived with about 50 friends and family members for a wedding. Upon checking in (which was fairly smooth) we thought the resort was beautiful and clean, and the rooms large and comfortable (some musty smell, but that is common throughout Mexico). Our kids/grandkids (aged 1 & 4)didn't have the same check in experience unfortunately. They had paid a premium for a room in the Kids Section so that they'd have the bunk beds and swim-up...hotel had overbooked and so they were put in the Platinum Section for the night and told to come back the next day. They came back and were told there still wasn't a kid friendly room...come back the next day at noon, check out and they would have a room by 3 pm. This involved trekking from the far end of the resort, with the kids & 3 suitcases in the middle of the day. And being without a room for 3 hours at nap time. The hotel booked them a lovely dinner at an a la carte for the 4 of them to say sorry (but booked them for 9:30pm). When they asked to speak to a manager...none was available (nor did one ever contact them). The beach was really nice...I had been expecting rocky, but was pleasantly surprised. The buffets were ok. Excellent service from the waiters/waitresses (especially Pablo in the Riviera Buffet). The food service stations had long lineups...seemed to be a shortage of cooks...there would be two grills but only one operating. A la Carte restaurants were hard to get into unless you wanted to eat at 9-9:30pm. Maybe if you just booked for 2 people it would be easier but we wanted tables for 6 and that seemed impossible for them. We only got to the steakhouse (got a 6:30 for 4 seats) and it was excellent. Pool service was good. The staff had great English skills. We found it odd that the staff was doing their pool area cleaning in the middle of the day...I had bleach literally thrown at my feet. The wedding was very well done (even though they ran short of food before everyone had their dinners...there was just fish and potatoes left by the time we got up there. ) We didn't have a bad experience but we've had a lot better. I'm not a complainer...most of my reviews have been positive...but this resort seems to be lacking in some areas. Maybe because it is so large. We prefer the smaller, more personal resorts, I guess.



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