Cancun

Grand Sunset Princess All Suite Resort


Email | Share |
All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

2019 Exceptional Values
Honeymoon: Fruit plate, bottle of sparkling wine, nightly turndown service, room with king bed (based on availability), and souvenir photo.

Complemented by natural surroundings of fascinating beauty, this impressive resort is located along a pristine white sand beach in Playa del Carmen and offers an unforgettable 24-hour all-inclusive vacation experience. The resort offers 672 well-appointed junior suites.

Fine dining is plentiful at Grand Sunset Princess All Suites Resort & Spa. Seven a la carte restaurants feature Mexican, Italian, Asian, seafood, and more, along with two plentiful buffets.

Perfect your swing with a game of tennis, or work out in the fully equipped fitness center. Enjoy the included non-motorized watersports or partake in the daily activities poolside. There are 12 pools including eight main pools and four kids' pools. Kids also have their very own mini-club, and the teen club provides fun from 4pm until 11pm.

The sports bar is open 24 hours, plus nine bars perfect for mingling with fellow vacationers. Entertainment is never in short supply! For adults looking to dance into the night, the disco serves domestic and international drinks into the early hours of the morning.

Find more information about Princess Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 295 CTRA. FEDERAL ANCUN-
SOLIDARIDAD, QUINTANA ROO
QR

MX
Local Phone: 011529848773500
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Meeting Rooms
Physician on Call
Pools
Number of Pools: 12
Outdoor Pools: 12     
Swim-up Bar
Includes eight main pools some with internal jacuzzi and four pools for kids.
Golf: NEARBY
Holes: 18
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beach:
Total Rooms: 674
Year Opened: 2007 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Chill Out Beach Club w/additional ($) for all guests. DLX JRS POOL requires min age of 13 +. Junior Suite room with additional ($) on 2 restaurants; Seafood and Gourmet. Must be at least 18 years of age to check-in
ROOM TYPES
PLATINUM SUITE
753 sq. ft., King or 2 doubles, Balcony or terrace with jacuzzi, Living room, Bathrm with jacuzzi, Plasma TV, 1 Water Circuit at spa-min 4 nights, Internet, Room service, Bathrobes/slippers. Platinum amenities.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE SWIM
1 king or 2 double, ground level, terrace with pool view, adults only 13+ years, area with sofa, table, 2 chairs, coffeemaker, minibar, bath with jacuzzi and shower, hairdryer, iron, iron board, laptop size safe $, Satellite TV, access direct to pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
457 sq ft, 1 King or 2 double beds, Balcony, bathroom with shower. When booked in this room category, there is an extra charge at 3 of the a la carte restaurants.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
VILLA LAGUNA SUITE
770 sq. ft., King bed, Living area, Balcony, Bathrm w/jacuzzi & shower, Aromatherapy for room, Free 1 day Spa package (30 min. massage, facial, pedicure)-min 4nts, Daily newspaper. Platinum amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE JUNIOR SUITE
538 sq ft, 1 King or 2 double beds, Balcony, full bathroom with Jacuzzi. Sofa in sitting area.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Sunset Princess All Suite Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Sunset Princess All Suite Resort:
Le Fieur - International Gourmet a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Locatedin front of central court. This a non-smoking restaurant. Not included for Junior Suite category.
Las Olas - A la carte Seafood restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the pool. This is a non-smoking restaurant. Not included for Junior Suite.
La Fondue - Swiss Tematic a la carte restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of pool. This is a non-smoking restaurant.
La Vaqueria - A la carte Grill restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. This is a non-smoking restaurant. Located in front of the central court.
La Tortuga - Air conditioned international buffet. Open for breakfast (7:00am to 10:30am) and lunch (12:30pm to 3:00pm). Located at the Sunset pool. This is a non-smoking restaurant.
Orange - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (6:00pm to 10:00pm). This is a non-smoking restaurant.
Negresco - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am). Located at the Riviera pool. This is a non-smoking restaurant.
Chill Out Beach Club - Serves Thailand cuisine. Dress Code: Informal elegant. Located on the beach. This restaurant is not included in AI for any guest.
Green - Air conditioned international buffet restaurant. Open for breakfast (7:00am to 10:30am), lunch (12:30pm to 3:00pm) and dinner (7:00pm to 11:00pm). Located at the Grand Riviera Princess. This is a non-smoking restaurant.
La Hacienda - A la carte Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
Miso - Asiatic a la carte restaurant. Open from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of central court.
Mama Mia - A la carte Italian restaurant. Open for dinner from 6:00pm to 11:00pm. Air conditioned. Dress Code: Informal elegant. Located in front of the central court. This is a non-smoking restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime organized activities. Non-motorized water sports
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater, Disco, (entrance & drinks included).
CHILDREN'S PROGRAMS

Applicable Ages: 4-12 years old

Babysitting Fee: $$$$
Teen Club--13-17 (4-11 pm)

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5057 Recommend
5057 past Apple Vacationers would recommend Grand Sunset Princess All Suite Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10299reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great hotel, awful food
ASHLEY B.
Dec 11 2018
The hotel was great. The workers on the resort are extremely friendly and knowledgeable. The food was not that good. Breakfast was great but lunch and dinner was awful. I donít recommend eating any meat from the resort what so ever. After every meal I was nauseated and thought I was going to throw up. I wouldnít go back to this hotel, itís a shame because it would have been perfect if the food didnít suck.
Customer Rating: 

TEST
Poor Service an Food Overall
JOSHUA B.
Dec 09 2018
The hotel and pools were nice, but the service was poor. There were several things the hotel would not address, and when i tried to address them on the way out, they lied to me about a manager being available the evening before we checked out, they wouldn't let me talk to a manager before we checked out and then you can't actually leave the country until you have fully paid your bill - so they have you where they want you. In addition, when 2 members of our party scheduled an 80 minute massage - they each got 50 minutes, and we had to go back the next day to talk to a manager - just to get it rectified. Overall the food quality was poor
Customer Rating: 

TEST
Love it!!
LOUISE W.
Dec 06 2018
this is the 4th time we stayed at this hote. We love everything about it!
Customer Rating: 

TEST
Classy
SEAN S.
Nov 28 2018
The hotel was very classy and very well maintained. Pretty facility and very clean. All the staff was friendly and helpful. We totally enjoyed ourselves. The beach had a few spots of rocky area so I would suggest wearing water shoes to the beach. Overall would recommend this hotel and we do plan to go back there again in the future.
Customer Rating: 

TEST
Very pleased
GREGORY H.
Nov 13 2018
Overall Very pleased,great value.
Customer Rating: 

TEST
plan on walking a lot
NITA K.
Nov 08 2018
The hotel room was musty and asking for a different room I was told that I would have to pay for extra. All of the ala carte restaurants we're up by the lobby and the shuttle driver took his time going back and forth and chit-chatting instead of doing his job. If you had a 6:30 dinner reservation he was nowhere in sight if you wanted to come back from dinner he was nowhere in sight if you wanted to go up to the entertainment at night plan on walking again in the dark. not to mention you weren't going to get a ride back to your room because again he was nowhere in sight. I wasted so much of my vacation walking back and forth for breakfast lunch dinner entertainment and a bar that did not serve plastic glasses. These plastic glasses are never washed completely expect to get herpes on your lip. I hope Apple vacation would give me a free at least three nights and I would pay for the other seven. I would not return to this hotel.
Customer Rating: 

TEST
Great hotel for the $
JOSEPH H.
Nov 06 2018
Service was great, food was good, and I will be going back again.
Customer Rating: 

TEST
check-in process
QUYNH N.
Sep 04 2018
check in process was a pain. The check in staff was not helpful or friendly. I was next in line and she started to help me, but then a native customer came over and started asking her questions and she started to help her. It was annoying.
Customer Rating: 

TEST
Weird Smells, bad beach and disappointing food
TYLER Z.
Aug 28 2018
The grounds of the hotel are very pretty. Painting needs to be done to some of the buildings, lots of chipping. The hotel has a lot of weird smells all around, some of it smells like sh*t. Our room smelled moldy, I read about it online but I just assumed it was chronic complainers, but itís true. The food is terrible, the only two decent things I ate all week was chicken tenders from room service (thank gosh it was free in platinum) and the hibachi dinner. I had steak twice during my visit, once at the Italian dinner and then at the platinum dinner. I ordered it medium at the Italian restaurant and it came out well. At the platinum dinner it came out well without being asked, so I guess thatís the standard. The beach also smelled terrible, was full of kotai (raccoon relatives) and seaweed.
Customer Rating: 

TEST
ROBERT A.
Aug 27 2018
Hotel overall has a lot to offer as far as entertainment, they have a sports bar night club and now a new casino.
Customer Rating: 

TEST
Beware of Royal Holiday
WILLIAM R.
Aug 23 2018
Overall the hotel was good. Royal Holiday Reps. Ruined the overall experience with bandage ring us everywhere we went to "show us what wer're missing" Then frontier stranded us at the airport with no return flight home. We had to rebook ourselves a big disappointment to apple for not stepping in to assist. Apple reps at airport seemed confused and unhelpful because they waited to see what frontier would do. Your're the travel agent you should of been more informative and helpful. Another big disappointment.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Nice place very class and Weil structure for a large experience
Pioneer748070,
Thu Dec 13 21:48:02 EST 2018
Perfect rooms and god stay that make It magic nice shows god fod and lots of mervelus souvenirs But need french TV canal for tour marquet canadien peuple lové you lke to be considère thanks a lo sort i dont Space engling to mutc have a nice dayt

Worst stay ever
F5067RPjoser,
Thu Dec 13 16:29:54 EST 2018
I just can't wait to go home, and never book this hotel in my life, and if I can save 1 family to not book this hotel my contribution to TripAdvisor will be done, it's a total shambles and so run down, I will be taking my complaint fwd to Westjet, do not book it l, you will end up in tears about how not a 5 star and so run down so if you have a better option please take this advice and do not book

Fantastic Experience
armonto, Vancouver, Canada
Thu Dec 13 09:55:13 EST 2018
Was there with family first week of September. A great resort. Very big, brace for walking Lots of pools Great buffets and fresh foods Food personnel friendly Lots of places to drink and eat Resort is beautiful Chill out restaurant the best view Check in / out relatively ok Shuttle to town and back (best option) Kids friendly Cash machine has a big surcharge, avoid if you can Do your shopping in resort as the town is not any cheaper. If you go to town, avoid tourist traps, small Ice cream 10 bucks. You can also buy souvenirs from parallel streets to 5th ave for a portion of price. The only downside of Mexico is that everyone including airport shops try to milk you and everyone looks at you like a cash machine and this becomes annoying. Overall fantastic place!

Absolutely beautiful resort...excellent service!
stella134, Makanda, Illinois
Thu Dec 13 09:07:40 EST 2018
My husband & I were fortunate to stay in this resort December 3 - 10. A great break from cold, gloomy, depressing southern Illinois weather. This is a large complex, but the grounds are immaculate & well kept. Room: We booked a swim out pool suite and were not disappointed. (Although pools are on the cool side & jets to jacuzzis were rarely on?) The rooms are comfortable and well appointed, king bed, lots of storage space & outlets, and have a large balcony/terrace. Food: We found the main buffet food to be above average for a resort of this size. We ate breakfast & lunch during most of our stay at Snack Sunset, close to our room. There are also hamburgers/hot dogs daily at the pool areas. There is a great snack bar at the beach with more choices we found to be very good also. (The restroom in back of this particular restaurant is atrocious! Princess resorts can do much better!) Beach/ Wildlife: Very nice clean beach. Unfortunately the water was pretty rough during our stay. At times it was difficult to find space in the shade. Prime loungers fill up fast early. I especially enjoyed seeing the wildlife roaming on the property! There are a few spider monkeys, peccary, lots of coatis, iguanas, domestic cats & American alligators! Staff: All staff we encountered were exceptional! Special kudos to Leticia (housekeeping) Fausto (waiter, Snack Sunset) Benjamin (Fantasy Bar) and Fonz (Sports Bar). Room for improvement: There are many wooden deck palapas & bridges at this property with rotted & broken planks that badly need replaced. There is a need for more rubber mats as many floors are slippery!! Overall we had a great stay! Thank you allūüėć

Another Fantastic Family Trip!
repesse13, Ottawa, Canada
Thu Dec 13 08:31:01 EST 2018
We stayed in the Platinum Suites area of the Grand Sunset Princess from 1 - 8 Dec 18. This was our 5th visit to this resort, and we have to be disappointed. The staff were always friendly, helpful and ready to go that extra step for you. I want to especially put a shout out to the staff of the Platinum Bar. They were always smiling, and had our drinks ready as soon as they saw use. Although we tipped well through out, no one had their hand out. My wife and I like to have a special dinner each time at the Chill out, and in our opinion it is worth it. The cook on the lobster was excellent. Like everyone else notes, the resort is very clean and well maintained. Do not miss the fire show while you are there. Really well done! I would like to see consistency in the steakhouse in both prep and service. Small gripe. We will be returning for a 6th time, hopefully early in the new year. Great Job!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe