Grand Sirenis Riviera Maya

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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), and one romantic dinner in ŕ la carte restaurant (reservation required; 7 night minimum stay).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-87...
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings.
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 16978reviews
What to expect

Apple Vacations Traveller Reviews
Grand Sirenis Review
Mar 05 2019
The resort itself is beautiful. The staff very friendly and accommodating. The food at the buffets could have been a bit hotter. The beach was full of seaweed with workers working effortlessly all day to scoop it out of the waters. The entertainment was nightly and fabulous. The water entertainment was daily and fun. I would recommend for a great place to stay if not interested in the beach part of it. Pools were crystal clear, with swim up bars.
Customer Rating: 

Very good
Feb 03 2019
Even though all-inclusive resorts are not going to be my thing, Grand Sirenis in Riviera Maya is a very good option to escape from MN Tundra. They have beaches, pools, beautiful park setting and even dolphins. I wish there was some - any - shade in the kids' swimming pool, it's a big need in the hot Mexican sun. I also wish I discovered the secluded Tortuga beach sooner and spent more time there. Instructions for the Cancun airport were not clear and resulted with us spending time listening to some time share B.S. instead of being able to find an Apple Vacations rep. We were not told that Apple works with another company down there, or at least this was not in the written documents. The food at Grand Sirenis is for the masses, bland and not very good, even at the theme restaurants, but OK for a week.
Customer Rating: 

Nice resort - Dining not so good.
Dec 24 2018
All in all the resort was nice, however, the dining, has something to be desired. My party of six did not like the coupon system at the restaurants. For a four night stay we were only eligible for one meal. The hotel reps did however book us for two more meals at restaurants but couldn't accommodate us at our desired choices, we were told they were booked. This seamed strange because all the restaurants we walked by had plenty of open tables.
Customer Rating: 

Grand Sirenis vacation
Dec 05 2018
This was my husband and I first time in Mexico. We were celebrating our anniversary. Apple vacation had many great choices, but Grand Sirenis Resort was just what we were looking for, great beach, nice hotel, amazing food and coffee shop, overall it was excellent vacation. We didn't do any excursions and didn't feel bad about it. There were so many activities in resort plus the beach was great, so we were busy every day we were there. Great restaurants and buffet with big selection of food, desserts and drinks. Also if you have kids,we notice there were kids activities and also they remodeling kids water park. We recommend this place. Thank you to our great Apple Vacation agent who helped me to book our vacation and answered all of our questions.
Customer Rating: 

Check-out process
Nov 29 2018
The check-out process was poor. We had to ask several times for someone to take our baggage to the front of the hotel. It was still not there when transportation to the airport arrived.
Customer Rating: 

Nov 24 2018
This is the 10+ times we went there and now they no longer have beach party where they serves dinner. We were looking forward to that and kind of dis-appointed.
Customer Rating: 

Nov 01 2018
Bright beautiful hotel, great grounds and grounds crew. Buffet is better than expected, the theme restaurants were fair, but they limited you to one for the visit. I hope you like to walk because unless you are a member with a special black bracelet you don't get picked up by shuttles.
Customer Rating: 

Thompson Family Vacation - first time taking the kids out of the US
Aug 17 2018
Not the greatest first experience in taking our children out of the country. Nature stepped in and ants came to our second floor room and swarmed our daughters clothing. Guest services acted quickly and sprayed the room but they should've offered to dry clean her clothes with 24-hour turn around. We understood nature happens but we had to shake out her clothes. the beaches - were completely ruined and not functional. Again nature, but we booked our trip through apple and someone should've communicated to us that this occurred so we had a heads up and not let down our children about a beach vacation. Instead we dealt with tears and a pool all week. Would've been nice to know the red tide came to mexico in may. concierge communication was awful - we didn't know you have to book hibachi reservations two weeks in advance, and they miss lead / not communicated information. One example is the dolphin adventure. part of why we picked this resort. Sirenis "isn't affiliated" but we sure do associated them with it. we spent hundreds of dollars on the adventure with our children and all we wanted was one photo but you are not allowed to purchase a group photo - it is against policy. Instead you have to pay $250 for the groups CD when a single photo is $39. I offered to purchase the family photo and they told us too many people not allowed. so you penalize a family of 5 and now we have nothing to show our children. a shame! plus - when booked with the concierge they asked how old the children were when in fact, they should've measured the children. because after we paid and go to the dolphin park two of the seven year old were too small and could not participate in the rides even thought they were old enough. it surely would have respectful to tell us that before we paid and get there and they watch the rest of the children ride. Another let down to the children. If it would've been an adult vacation we would not have cared so much but it seemed like all the bad happened to our children. Not a great first trip for them. Heartbreaking.
Customer Rating: 

Would not return to this hotel
Aug 11 2018
Check in was slow. They put down Apple vacations several times during our stay. The beach was the worse I've seen, I understand seaweed I cannot understand no serious attempt to pick it up, the stench from rotting seaweed was nauseating. The staff was poorly trained, rearly said hello. The golf carts used by staff were rude and inconsiderate, always top speed and never slowed when passing walkers or going around corners. This hotel is way overrated it's a 2.5 at best and I have been to Mexico 5 times never a complaint. They put down Apple so badly and told us because of the color of our wrist bands is why we did not get better service and less amenities.
Customer Rating: 

Sirenis Review
Jun 30 2018
Overall this was an ok trip. I will start with the bad. The beach which is comprised of several coves was unswimmable due to the sargasso mats (seaweed). We chose this hotel largely for the snorkeling and protected cove for my wife and daughter to swim in. We were unable to use the beach during our entire stay. This was very disappointing as we didn’t travel to Mexico to spend time in the pools. Staff told us it had been hit by the sargasso for months now. We feel Apple should have warned us of this ongoing problem. No amount of labor was able to clear the beach. It was a red muck that extends from the shoreline out to about 15 meters. Other than for the unusable beach and the odor of the seaweed this could have been a great trip. The other downside is the hotel reserves the nicest areas of the grounds for “members” and pushed for travelers to sign a hefty membership package in the same vein as time share offers. My other complaint was the quality of the liquor. Generally the lowest sort. The food was ok. The good was the quality of the room. Variety of activities and the grounds are beautiful. Plenty of well manicured and clean space. Excellent pools and lazy river to float on. There were a decent selection of restaurants but even in these the best seats were reserved for “members”. The dive shop offered an excellent dive at an additional cost as expected. Staff were friendly and golf carts were provided as taxis to ferry you across the large grounds. We liked the hotel and staff but we would only return if the seaweed was brought under control. This has been an ongoing problem and travelers should be warned of this before booking a beach holiday. There are other parts of Mexico coastline that do not have this issue.
Customer Rating: 

A fun place to stay
Jun 11 2018
The grand Sirenis was a good property with plenty of activites and great service. the food was not the nest but the staff made up for it. The concierge system was a little weird. they did provide service and were very nice but I think their whole game was to get you into buy some hotel service or timeshare. The beach would have been nice but the weather caused a lot of seaweed. Overall a nice place for the money and great staff. we would go back here again.
Customer Rating: 

TripAdvisor Traveller Reviews
Grand vacation
accidentaltorist, Sheffield, United Kingdom
Thu Mar 21 20:11:16 EDT 2019
2 weeks of pure bliss. Nothing was too much trouble. Staff are very friendly, best meal was in the thai restaurant..thankyou Diego for your help. Best meal ever. This hotel is amazing all the wildlife you can sit and watch loved the spider monkeys. Room was amazing comfortable and clean. Love the lazy river..was dissapointed at first with the beach but it has grown on us. The beach staff work tirelessly cant remember her name but had a knee bandage ALWAYS smiling. Will deffinately come back worth the long flight from England. Now to enjoy our last 2 days before we fly home to reality.

Fantastic 2 weeks
Thu Mar 21 14:06:47 EDT 2019
We have just come back from a 2 week stay in this fabulous hotel. Rooms: we stayed in block 17 and the room was very big with 2 double beds. The bathroom had a big jacuzzi bath and shower cubicle. The rooms are kept very clean along with the rest of the hotel. Food and drink: there was a large selection of food for breakfast, lunch and tea. In an evening there were bookable restaurants. This included show cooking at the Japanese. The Brazilian has a unique way of severing food on a sword. We found the steak house very tasty. All the restaurants we tried had really tasty food and different good points. The main restaurants had different themed night with fantastic decorations too suit the themes (pirates, Spanish, Oriental, Italian and Mexican). My little girl (4 years old) also loved going to get a “rainbow shot” (as she called them, fanta and grenadine in a shot glass) at the lobby bar but I can’t remember the barman’s name to give a special mention. All the entertainment team were amazing! We had lots of fun joining in the day time activities, mini disco for my children and evening entertainment too. The lion king and coco show were amazing and lots of hard work goes into every evening show all the performers were incredible from the dancers, animation, singers and band. As the members of the entertainment team move around the hotel complex we got to meet and join in activities with many of the team and loved them all. I would like too make a special shout out for Romeo as my little girl loved dancing with him in the sky bar in an evening. Gillberto she loved joining in day time activities and especially aqua gym. Mauricio for letting her go up on stage in the grease show. She also loved getting to know you all including Louis, Angel, Pamela and Victor. They were all fantastic with my 1 and half year old who always loved running round joining in. The people made the holiday extra special. Thank you for a wonderful stay.

Lovely Hotel with brilliant staff
Ronny152, Lake District, United Kingdom
Thu Mar 21 03:41:46 EDT 2019
Check in went well and was quick with welcome drinks on arrival. we stayed in a Junior Suite which included a Jacuzzi bath shower and two double beds with mini fridge which was restocked every day. The resort is large but is easy enough to find your way round after a day or two but sometimes can be confusing at night if you take a wrong turn as the paths are not lit very well. We found the buffet was brilliant and had a lot of choice and we never struggled to find something to eat, we especially enjoyed breakfast at the main buffet restaurant. we ate at the Japanese which was an amazing teppanyaki show, the Mexican which we found was very similar to what you could get to eat from the buffet anyway and also the Italian which was also very good. the service from the staff was always good around the pool and pool bars the staff were always happy to help and attentive. the pool entertainment staff during the day at the pool 1 were very hard working at trying to get people involved and joining in. The entertainment at the hotel at night was fairly average and id say the only downside to the hotel was the bars at night were all very similar and served drinks in plastic glasses etc in my experience of other 4/5 star hotels in the Caribbean they have different themed bars which would be nice and to be served in glasses at night would be welcome.

First long haul trip
Paulgleebo69, Kingston-upon-Hull, United Kingdom
Thu Mar 21 00:27:17 EDT 2019
Wow what an experience . Service second to none , all of the staff couldn't do enough for you , from entertainment , restaurants and bars , all very friendly , attentive and helpful. The accommodation also spot on ( could have done with a kettle in the room - small point) The food was of a very high quality , the choice of restaurants was excellent ( must try Brazilian - if your a meat lover and Japanese ) Normally , we struggle with being away for more than 10-11 nights - however here we didnt want it to end Thanks to all of the team

Would return in a heart beat
sophieb71, Leeds, United Kingdom
Wed Mar 20 06:52:02 EDT 2019
What a fantastic place. We’ve had the holiday of a lifetime. From the second we left Manchester airport to the second we returned everything has been incredible. The staff are amazing, the resort is incredible and México is a very special place. The resort has something for everyone. The food is good, the a la carte restaurants are incredible, the number of bars is fantastic and the drinks selection is superb, added bonus for label spirits! The spa was one of the best I’ve ever been to with very reasonable prices. The beach is beautiful, yes there was a bit of seaweed on a couple of the days but it was quickly cleared by the hardworking staff and the beach was back to its normal beautiful self in no time. The kids pool is everything you could ask for for all ages of children, the quiet pool is exactly that and both activity pools are always lively and fun. The rooms are beautiful, could do with an extra set of drawers but it’s manageable. WiFi and safe both included in the price which is a nice unexpected extra that was much appreciated. Room service was quick and of decent standard. Never seen wildlife like that on the resort, our son loved going for a walk to see what new animals he could find & he was never disappointed. The most perfect holiday that I would 100% recommend to anyone, be it a family, a group or a couple. We will hopefully be back one day in the not too distant future! Thank you Grand Sirenis for the most wonderful holiday we could’ve ever asked for.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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