Grand Sirenis Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymoon: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required). Minimum 7 night stay.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Bayou - Cajun/Creole restaurant
Ikebana - Japanese restaurant.
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10845reviews
What to expect

TripAdvisor Traveller Reviews
Lovely family holiday, with a few down points
amypreece90, Plymouth, United Kingdom
Mon Mar 20 17:56:25 EDT 2017
We visited the Grand Sirenis Resort march 2017 for a family wedding in a large group. We traveled with our 9 month old baby, and coming from the UK it is a very long way to travel with such a small child. When we arrived our room didn't have a cot but had an extra bed, we told the staff and it was dealt with in a prompt and helpful manner by the staff. The rooms are clean and tidy and the housekeepers are great. Nothing was too much trouble. On the first day and a half of our holiday it rained, be warned that the floors get VERY slippery in communal area and it did take a while at times for staff to clear the floor. Plenty of wildlife wondering around to see which adds to the experience. The beach was lovely, rocky in places but that didn't detract from the enjoyment. The beach BBQ is delicious and a must. As group we never had trouble getting sun beds or somewhere to sit. The pools are well situated and have something for everyone. Personally we enjoyed the quiet pool, as our child is very small it was shaded with plenty of space for us to take her in the water. We noticed that in the 2 larger pools there were some loose tiles in the water, which later on in our stay, we saw staff fixing. One of the down sides to the pool was that the pool bar gets busy and service can be slow; if you order from the waitstaff it's ever slower. At times we waited up to 20 minutes for a drink which I believe to be quite excessive in the heat. The food and drink selection was varied and suited everyone on our group. We visited the steakhouse, Thai, Japanese and Brazilian resultants. The steakhouse was slightly disappointing but the others were great. The Japanese and Brazilian are a must, we were all very full and there was great selection. It is a 30 min bus journey, plus a 10 min walk out of the resort, to the nearest town so if you are going to leave the resort try to make a day of it. The area the wedding was held was beautiful and again the staff were excellent a real wow moment! A few small points that I think make this resort a 4* rather than a 5*. The speed of drinks being the first. The entertainment was good but finished by 10:30, once the main show was done the only other options were to sit in one of the bars. There is no play park for children which we would have definitely used with our daughter. The resort could also benefit from some indoor things to do for children should it be raining or you want to get them out of the midday heat. There is a tv room which could easily have some bits for kids in. All in all we had a good holiday but it was a shame that we didn't feel the resort was 5* fit the money we paid.

5 stars to Grand Sirenis for being Eco-friendly
Whennie78, Napanee, Canada
Mon Mar 20 17:55:09 EDT 2017
Stayed at the Grand Sirenis Feb 28 - Mar 7 with my husband & a group of friends. Overall this resort is excellent. I do not have high standards, as long as the food is good & rooms are clean, I'm happy. If you are high maintenance this may not be the top of the line for a 5 star, but I thought it was great. This was my second time to Mexico. My last 4 trips have been to Cuba (which I love) & this is definitely nicer than the 5 star resorts I've been going to the last few years. Some nice features of the resort are the amazing coffee bar, ice cream bar & health bar where you can get incredible & healthy smoothies. The lazy pool is relaxing & the pools are great. The beach is nice but was usually windy. It was tough finding chairs on the beach, much easier to find them at the pool. The food was great in the buffet. The beach buffet was excellent for lunch, especially if you like guacamole. The a la cartes were delicious! The rooms were clean, beds were comfortable. When we wanted new towels we received them. We do not exchange our towels everyday, rather every other day the same as we do at home. Again, if you are high maintenance spend $3000 for a 5 star ;) I was impressed to see that the resort uses plastic cups & washes them rather than disposable ones. In Cuba they are all disposable & you find them in the sand & floating in the water. I did not see any of this at this resort & people were leaving them in the drop off stations at the garbage cans. They also request that you reuse your towel, which is good for energy & water conservation. I had a relaxing massage & the spa is beautiful. The gym was the best I have ever seen at a resort & this was my 9th all-inclusive. The only downfall I found at this resort was the lobby. It is like a wind tunnel. It rained one morning we were there & there wasn't really any place to hang out. The lounge areas were limited. Something I likely wouldn't have noticed had it not rained.

First trip to Mexico
LovesToExplore1982, Halifax, Canada
Mon Mar 20 15:11:43 EDT 2017
This was our first trip to Mexico. No expectations, but after having read many reviews and doing some research, we were anticipating a wonderful holiday at a 5-star resort. Check-in was very disorganized - we were booked into the Riviera Maya side, but were dropped off at the Mayan Beach lobby, which was not a problem, but then we (not the staff) were sent back and forth between the lobbies trying to arrange the keys (and with automated key cards, I don't understand how this was even an issue). Our room wasn't ready until 3 pm - again, not an issue. We spent the time having lunch and exploring the grounds. Once our room was ready, we were transported by shuttle, and the driver made it very obvious he wanted a tip as he waited for several minutes after depositing us and our luggage into the room. Not very subtle. HUGE rooms! Having stayed at several other all-inclusives down south, we were amazed at how big the room was! Lots of space and very clean (our housekeepers were fantastic). The (over?) abundance of food was incredible. We couldn't believe how much food there was, at all hours The main buffets served almost anything you could think of, and the themed nights were charmingly presented (including decorations and waitstaff in costume). No complaints. We went to 2 a la cartes (the steakhouse and the Japanese); both were recommended to us and both were delicious. The main pool (Riviera Maya side) was always busy and, in my opinion, too full of kids. Yes, I realize this is a family resort, but there is a dedicated kid zone (complete with pool and playhouse), so I was confused as to why so many activities were kid-oriented at the main pool. We have been to resorts where there is no dedicated kid zone, so it makes sense that the main pools are filled with kids, but this resort has such an area. The entertainment staff were enthusiastic, especially with the kids, but not in the in-your-face obnoxious way, which was appreciated. The lazy river was also a nice little change. The nightly entertainment was excellent! We thoroughly enjoyed every night (we did not stay for the one night that brought 4 couples on stage) and were very impressed by the sets and costumes. We heard from others who had been to this resort before that they have been performing the same shows for the past 8 years, so perhaps the choreography could be a bit better, but overall very good. In general, the staff were friendly and polite, but they did not go out of their way to be sociable. Our only real complaint was with the concierge. Not necessarily with the two that we dealt with specifically, but how our evaluation was dealt with. Both Natalia and Ruben were extremely polite, friendly, and helpful. After booking our a la cartes and chatting with them on several other occasions, they asked us to fill out an evaluation for them. We agreed, as they had been very nice and helpful. The following day, Natalia approached us (actually, called out to us as we were on our way back to our room from the pool) and asked us if there was a problem. We said no, and asked why. She told us that she and Ruben had been called into the office and "gotten in trouble" because we had rated them so low on the evaluation scale. My first thought was that I had mis-read the scale and accidentally reversed the numbers. But she continued, saying that because we did not give them a perfect score, they were now at the bottom of the rating our of all the concierges. She asked that if there was no problem, if we could please re-rate them and give them a perfect score. As the scale was only 1-4, it was not a fair rating system anyway. She told us that if there we no problems, we should give them a score of 4. If there was a problem, to let them know and they would fix it. We were shocked for several reasons: 1) We could not believe that we had been approached by her about this, 2) We could not believe she was actually TELLING us to give them a perfect score, and 3) We believed we gave a fair rating. Never in all of our trips down south had something like this ever happened. It was completely unprofessional and unnecessary. Evaluations are personal and everyone is entitled to their own opinion. A 1-4 scale is hardly indicative of rating performance, but if the concierges are going to "get in trouble" over not getting a 4 out of 4, the scale should simply be a "Good" or "Bad". Ridiculous. Overall, we enjoyed our stay, but with the number of other resorts in the area, probably would not stay here again.

Great family-friendly resort
majumdar, canada
Mon Mar 20 11:52:20 EDT 2017
We enjoyed a great week at this resort in March. We agree with most of the other reviews that the resort's service, cleanliness and overall friendliness is spot on. The only negative in my book was that the beach is rocky and is not as extensive as say in Cuba. Be sure to take water shoes. The food is nice, even at the buffet. But as expected, after the initial couple of days, the novelty wears off and it all seems the same. I will try and include some points, which may or not have been included in the other reviews: There are two useful inclusions in the Air-Transat package, which we were with: the room safe is free and one hour per day of free wifi per adult (otherwise there's a charge). Our room, which was quite far away from the lobby had excellent wifi connection. The concierge said its a bit of a hit and miss. But the one hour can only be used for the same device, and continuously. Ask the concierge for the code on the first day. Also do the restaurant reservations then as desired time slots can be hard to find, especially at the super-popular Japanese restaurant. I would suggest doing the a la carte restaurants later in the week as the novelty of the buffets are sure to wear off by then. There's a barbeque at the beach from 12 - 4 pm. It is quite crowded, but provides a good respite from the usual buffet. Some days there's also a separate tent there with ceviche salads or paella or other Mexican stuff. It starts a bit later and runs out quite quickly. So if you are at the beach area, keep an eye out for this. Cabs can be obtained through the bellboys at the front. But they usually cite fixed fares according to a chart. Going to the highway (a 7 minute walk from the front) expands one's options considerably. For example, we wanted to rent a taxi for the day to go to the Coba ruins and some cenotes. The front desk quoted a fare of 1900 pesos. Instead, we took a collectivo (van) to Tulum (120 pesos for 3 of us), and then rented a taxi there for the day to Coba for 650 pesos. The collectivos are a great option for going to Xcaret, Playa del Carmen, Akumal etc. In comparison, the prices charged by the Air Transat tour desk were extremely high (139 USD pp for most tours it seemed). Room service is included in the Air Transat package between 11 am and (I think) 11 pm. Its an option to keep in mind if one does not wish to make the trek to the buffet. We tried once, but the quality was rather mediocre. One can change currency at the hotel. My impression is that is that they offer about 0.5 pesos less per dollar as compared with at Playa del Carmen. So for small amounts, its not bad. There's a coffee shop near where most of a la carte restaurants are. We didn't spot it the first three days and so missed out on some good coffee, especially spiked ones (yes, that's an option).

Excellent stay, can't wait to return!
Mon Mar 20 09:10:15 EDT 2017
I'm a little late writing my review, we returned from here 3 weeks ago, staying the first 2 weeks of February. At first the place seems a little daunting due to the size of it but you soon figure your way round on the first day and things aren't as far as you first think. We are a couple with a young baby who was just over 7 months and from arrival the staff couldn't do enough for us. Lilyana in one of the bars had to cuddle him everytime we showed up for a cocktail! In the main restaurant Miguel was our waiter everyday as he looked after us so well we always sat in his section. I found that tipping little and often is the way to go, we changed our money into 20's and 50's. I tipped 20 for drinks being brought (around 90p) and 50 (£2.25) at meal times, this got me cracking service! We were told that there were plenty of sunbeds by the beach but we always struggled unless we were down by 8.30-9am to put a towel on the beds, that was until we realised there was more beach that not a lot of people know about. Head to where the kids club is and walk towards the spa and on your right after around 100 yards will be an almost empty part of beach. The quality and selection of foods was great, we tried the a la carte on 6 nights. Book these with the concierge on arrival to get good times. The main restaurant always had a good selection and was always something everyone could it. During the day we ate at the beach bar/restaurant which had bar-b-que foods. I read some reviews on the rooms before we arrived and have to say I was nervous but I shouldn't have been! We didn't upgrade and the room was fantastic, the maid service is daily and they did a good job for us. Again I left a 20 tip on the bed daily, don't leave it on the side or they will not take it. One final thing is get on the lazy river with a nice cocktail, it takes around 10 minutes to get around, just perfect for having a lay back and a drink. Overall the only negative I had was if you are by the main pool and they start playing games you will get annoyed with the guy on the microphone chanting "bellyflop, bellyflop" If you can get passed this then you will have a fabulous time.

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