Cancun

Grand Sirenis Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, surprise gift, flowers upon arrival, one honeymoon breakfast in room (reservation required), and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 11 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15368reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Very noisy
MICHAEL L.
Apr 15 2018
The hallway outside our unit echoed terribly, combined with a thin door made for several sleepless nights. We were woken up constantly by loud guests and golf carts late into the night. The resort would do well to modify it's buffet to focus more on quality and much less on quantity. The beachside dinner was a farce, extra cost to eat the same food available at the buffet. The shuttle service was a mystery, there did not appear to be any schedule despite what we were told. We would have enjoyed playing a game or two of pool in the sports bar, if it weren't for the fact that the tables were constantly tied up by unsupervised children even at 11 o'clock or midnight. Bars should be off limits to children. The spa was a very nice experience, we enjoyed that very much.
Customer Rating: 

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2018 trip
PATRICK A.
Apr 11 2018
We choose Apple Vacations every year because of their repeatable process. Easy to make reservations and transfers. Special dinner on the beach for Apple customers was a treat.
Customer Rating: 

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Beautiful park-like setting
DAVID C.
Apr 11 2018
We loved the lush landscape at Grand Sirenis and all the staff was friendly and helpful. Some rooms may need updated furniture, though. For instance, our room had a very dated and worn orange sofa and the elevator halls/alcoves were dimly lit and somewhat sketchy feeling. The sparse entertainment selections was the most disappointing. A "big" show was held each evening at 9:00 p.m., but if it was something that didn't interest us, there were no other options. We are accustomed to having multiple entertainment options and venues. And, we shouldn't have to wait until 9:00 pm to see a live show. Why aren't there piano bars beginning as early as 7:00 pm? Not everyone on vacation likes to stay up late. Some of us are early risers. This was our biggest complaint. We enjoyed the beach (despite it being "seaweed season." And we also enjoyed the pools by day, but definitely felt bored in the evenings. Finally, although there were tons of food choices, much of it was bland--didn't have enough spices or flavoring. Additionally, items such as marinara and cheese sauces seemed watered down to make them stretch, or the pasta barely had any sauce on it. Furthermore, often the food was only moderately hot in the large buffet room, especially.
Customer Rating: 

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Bruce B. Wyoming Michigan
BRUCE B.
Mar 10 2018
All around a very enjoyable vacation. The facility is very nice. The only real issue, and a minor one is the food could be warmer at times but considering your feeding over a thousand people, not too bad. The pool bartenders. Cali, Aniceto, Malady, and I can't remember all the names were fantastic. I would definitely consider my return for my next trip
Customer Rating: 

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Review of resort
MARCIA E.
Feb 09 2018
Sand on floor all week. Wash cloth left in shower and left until I removed it. Food at buffet was cold. Steak specialty steak was 3/4 fat. Service was excellent. Japanese restaurant excellent. Beach Rocky. Main pool had few activities and there were some areas not working and chummy. Coffee shop very slow but good. Ice cream shop good. Evening entertainment lacked variety compared to other mexican resorts. I would definitely not give a golden apple.
Customer Rating: 

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Run down
BRIAN K.
Jan 25 2018
This was our second time at Sirenis. It had been 11 years since we last visited. Overall the resort has not been maintained. Many tiles missing from the pools, lots of areas needed paint and cleaning. Food quality at buffets was really poor. Low food quality! Restaurants were great. I had prearranged transfer from my first resort, Royalton, to Sirenis. The reps from AMSTAR were terrible. My first attempt the guy was rude and arrogant, flat out told me to take a taxi. Next day I went back to the AMSTAR desk to speak to another rep. Although much nicer, after 30 minutes of calling around he said he could take me to the airport, wait, then another AMSTAR van would pick me up or take a taxi. He did have a record of the hotel transfer from Apple but could not figure out how to pull it off. He told me to take a taxi and seek reimbursement. So, after an $85 Taxi ride I made it to Sirenis. Overall, Royalton was awesome and Sirenis was a disappointment. My Royalton booking number was 19249828
Customer Rating: 

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Cancun trip
ANTHONY D.
Jan 18 2018
Bring back lobster dinner! That is the big letdown..
Customer Rating: 

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Best Vacation Ever!
BONNIE B.
Dec 31 2017
Many trips to Mexico, I always thought I had my favorite resort when I stayed at Cozumel Palace, I was wrong, the Grand Sirenis was excellent in ever aspect! Couldn't have been more pleased.
Customer Rating: 

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Grand Sirenis 2017
JOSEPH W.
Dec 10 2017
This was our 6th stay at this specific resort and as usual met our expectations. The resort has is/has renovated many of the suites. We already love this resort, but the renovations have definitely improved the value of this resort mainly providing the much overdue updating that was needed. The staff work very hard to ensure a wonderful stay. We were catered to as if we were royalty. Many people comment the resort only caters to the Members, however we are not members and they went above and beyond to treat us like royalty. We obviously love this resort. I hope that despite the renovations, the resort will continue to offer fair and reasonable pricing. The resort is awesome!!
Customer Rating: 

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Grand Sirenis stay
AMY W.
Nov 08 2017
We chose this hotel based on the snorkeling reviews as our number one priority and we were not disappointed. Food was ok, not fantastic. Room was one of the remodeled ones and was lovely. Maid service did not always come through and replenish water and such even though we left a tip every day, however when they did come through, they did a wonderful job. Our concierge desk staff was wonderful, very helpful and not pushy at all. Didn't get asked to go to a time share meeting once so that was a bonus. Did do a massage and that was wonderful, and the front desk was great, quick and helpful. Not the best inclusive we've stayed at in Mexico, but we still enjoyed ourselves immensely!
Customer Rating: 

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PETER L.
Oct 10 2017
This is not a 5 star resort, the staff and service is the best part of this resort
Customer Rating: 

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TripAdvisor Traveller Reviews
Grand Sirenis we can't get enough and keep on returning
Polie76, Ontario
Thu Apr 19 05:28:45 EDT 2018
This is my 3rd time at Grand Sirenis and my mom's 15th. We traveled on April 10-17, 2018 this time without the rest of our family. I've been here with my 2 kids and my husband, as well as just with my husband. We love all the enmities at this hotel, it has about 7 a la carte restaurants, not to mansion a large all you can eat 24-hour restaurant which it shares with Grand Sirenis Mayan Beach. These 2 hotels stand side by side and share everything (2 large pools with swim up bar, lazy river, kids club with splash pad, BBQ bar/restaurant on the beach, 2 late breakfast pool restaurants, all the a la cartes, entertainment stage, 2 gift shops, spa and water sports, 2 beach bars and both lobby bars, as well as disco). They are trying to keep this hotel up-to date, so they split the renovations in portions. In November their lazy river was being renovated, this time the Sirenis Mayan Resort large pool, probably in September-October they will be renovating Sirenis Mayan Beach pool (this one is a party pool). If you like socialising and are up for games, water aerobics, dance lessons, water polo or tequila volleyball...then this pool is for you. My husband and kids enjoy that pool. I love the beach and snorkelling, but if you are looking for a white sand beach with no coral then this beach isn't for you. If you love marine life and scuba or snorkel, then it will be perfect. If you do go to the beach at these hotels then make sure to bring water shoes. The food and drinks are phenomenal with large selection. The staff is very friendly and helpful. The management is very approachable and willing to help (Marianna is the best manager there). I want to thank all the Restaurant Managers "Capitans", specially Aldo, as well as all the bar staff, specially "Angel"...I call him that since I can't remember his name. Sending all the love to all of you and we'll see you again in February 2019.

Very concerned
Jo S, Bristol
Wed Apr 18 23:32:12 EDT 2018
Having received a letter from TUI with subsequent phone calls to that affect, I am very disappointed with the service they have given me. We have a party of 5 adults (2 elderly needing assistance) and the main pool has been closed for repair. I understand this needs to be done but my problem is with TUIs poor service dealing with this. They have said we can upgrade to another hotel at our cost or cancel with full refund. We've been looking forward to this trip for 9 months, We don't want to cancel. All I ask is that we are assured that we will be accommodated away from the area where construction is taking place. We already have to find an alternative to the pool and to be frank, a children's pool or party pool isn't good enough for our group - no children and two elderly people. I therefore invite Grand Sirenis (our second visit) to handle this matter in a more satisfying way than TUI are willing to do and give us the assurance that our rooms are away from the main pool and somewhere quieter and not too far from the beach. If upper floors, please make sure the elevator works.

MAIN POOL CLOSED
johnstevenson1975, Calgary, Canada
Wed Apr 18 20:22:34 EDT 2018
THE MAIN POOL TO THIS RESORT IS CLOSED!!! My family and I just got back from our trip to the Grand sirenis riviera and I’m doing a public service announcement for any families , reunions or wedding parties headed down to this resort in the upcoming weeks . We read a few reviews on here with concerns about the pool being closed before we left so we contacted our travel agent to double check things before leaving , our travel agent assured us the main pool was open and it was the other resort that was connected pool that was closed so not knowing any better and taking the word of the agent my family and I went . Well all i can say is i will NEVER use that agency again because it was all a big LIE!!!! Clearly she either didn’t want to do the work to get the trip changed and possibly loose out on whatever commission shes made for this booking but wow what a waste of money and really a waste of a trip. The POOL THAT IS CLOSED is the main pool ...... the swim up bar ..... the one the “lazy river” finishes in ... the biggest pool at the two joining resorts . At this time the resort is at capacity and cramming everyone adults and children in 1 pool at a resort this size just doesn’t work, I feel bad even calling it a resort in its current state ... it’s more an active construction site ! Jackhammering at all hours very early and super late and at times the concrete dust is so thick you cannot see around where they are working ( gross!) Of course we voiced our concern and displeasure to the staff, the management team was no where to be found and nothing was done . Some people’s reviews seem to have had a happy ending and got the trips changed last minute so I HIGHLY recommend this if you can it because unless construction is a hobby of yours you will not enjoy your time here .

My heart and soul have a home
romanobifolchi, Toronto, Canada
Wed Apr 18 15:12:29 EDT 2018
I have just returned from the Grand Sirenis Mayan Beach Hotel, and I find it hard to truly describe my vacation. This is the 14th time I have been and I can't believe that this trip was better than my last visit. Each visit seems to get better and better. After my initial booking I chatted with Guest Services specialist Mariana, she is a true asset to the hotel as she went above and beyond to insure my check in and room was nothing short of the best yet.She confirmed with me prior to my check in that my needs for room and extras were not only great but to a standard that I haven't experienced yet. As I trusted her to arrange all she exceeded all my wishes and I couldn't believe what she had planned for me. A true professional a great inspiration to all in the service industry. As I always go back for the hotel and of course my many friends whom I consider my family now. From my great welcome at reception from Marcos. To see my brothers Jesus, Angel, and Franklin, Sami, at the main lobby bar whom I could wait to slap hands with as soon as I arrived..these guys are the very best bartenders anyotcan ask for and have the best sense of humor to make anyone laugh and have a great day. I couldn't wait to hug my girls Karlita whom helped me every day with special drinks and helping me with my Spanish. A great hug from my girls Liliana, Maggi and all the girls working so hard to bring me drinks at the pools and beaches and serving the lobby bars and theater. To my brother Daniel in the Sky bar who always had a drink waiting for me and made me feel welcome no matter how many people were up there. To all my friends serving the pools , you guys kept everyone happy and without waiting for something to drink..true talent.A great thank you to Jose one of my concierge and Checko you guys helped me with anything I asked. To the fantastic presentation and quality of the food from the buffet sushi chef Gilberto Ruk to the Japanese restaurant crew servers and chefs you all are amazing. To my friends Hipolito and Aldo in the Mexican restaurant who took me in as a true friend and made me feel very special. To the maids and all the helpers on block 1102 who made sure my room was exceptional. To my very good friends Marilexis and all the entertainment staff for putting on amazing shows every night and still had time to hug me and dance with me at the incredible disco beach..you must go..To all the managers who came over to me to shake my hand and made me feel truly home again. I have not experienced such warmth and kindness from anywhere before and it gets better every time I go. I cannot say enough about all the staff at the Grand Sirenis..the bell boys porters who work very hard to bring all the luggage up and down. I wish to give a special thank you to each and everyone who works at the Grand Sirenis and I wish I could speak to the owners personally as to extend my to gratitude for another incredible vacation. You all have done so much for me and many who come to the hotel every single day. You are great people with true hearts and incredible souls to be able to make so many people feel so special. My love goes to all of you from cleaning the grounds and pools daily to the top managers. You all should be commend for you very hard work and true compassion for all who are lucky enough to enjoy this great hotel. I wait to book again as soon as the dates are available. I just returned back to Toronto but I miss my home at the Grand Sirenis very badly already. I wait to see you all very soon. Take care and wishing you and your families all the very best love. SEE YOU VERY SOON. RMB

Construction and Renovation!!! Just tell us Air Transat and Grand Serinis...ok?
MartinC101, Chicago, Illinois, United States
Wed Apr 18 11:42:41 EDT 2018
So here goes...Regardless of the amazingly mysterious failure to mention to myself at the time our vacation package was purchased, which was only 10 days out I might add... and even though I specifically asked two Air Transat travel agents just 10 days prior to arriving, was there any construction issues or any issues at all that I should be made aware of going on at the resort?" And they said NO. We arrived admist two major "Construction and complete Pool shutdown Renovation Projects" on April 10. This suprise nightmare that was caused by Air Transat and Grand Serinis not mentioning their ongoing " Projects " to us or many other customers before they booked is totally unprofessional and very upsetting. Regardless, I just want to offer our sincere appreciation to a few folks... "Armando" the concierge in building # 23 Elemuy, you are fantastico! You deserve the best in life !!! Total professional in every way, full of energy, very knowledgeable in all topics and such a pleasure to meet you sir. Desilava in building #28 Makal you were great too in booking us dinners and answering our questions . Alfonso in "K" restaurant (Brazilian) for breakfast ...we miss you already...you are awesome! And last but not least, Antonio from Air Transat who did a great job mitigating our first night at the resort and the room nightmare (damaged patio door that we couldn't see out of and getting us moved away from the jackhammer noise mayhem going on beside the totally out of service Pool #3. Just one question left...Would the people that own and manage the Grand Serinas and Air Transat put their family in a vacation situation like that ? NOT ! There is no excuse.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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