Exceptional Values! Honeymooners: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in à la carte restaurant (reservation required; 7 night minimum stay). Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 and under).
With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.
There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.
Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.
Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera.
Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants.
Beach: Total Rooms: 504
Year Opened: 2006
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Balcony or Terrace
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Balcony or Terrace
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho -
La Gira Rodizio -
Brazilian Grill restaurant.
Las Barcas -
El Patio -
Le Relais Gourmand -
Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Brilliant holiday at a stunning hotel. Beautiful surroundings. Friendly staff and locals. Safe. Gorgeous beaches. Trip to Chichen Itza was fantastic, brilliant tour guides. Faultless hotel...
Brilliant holiday at a stunning hotel. Beautiful surroundings. Friendly staff and locals. Safe. Gorgeous beaches. Trip to Chichen Itza was fantastic, brilliant tour guides. Faultless hotel. Excellent food and drink and plenty of choice. Only downside was we booked through Thkmson and flights were awful. Wiuld definitely go back to same hotel but would book direct and fly with a decent airline
Great resort, but watch out for the timeshare sales by the hotel chain
Sun Dec 14 13:47:06 EST 2014
Great resort and facilities, but we were invited to a chat about a membership scheme for the hotel chain which to me turned out to be a time share scheme. The remoteness of the resort limits your...
Great resort and facilities, but we were invited to a chat about a membership scheme for the hotel chain which to me turned out to be a time share scheme. The remoteness of the resort limits your options to go out in the evenings for a change as the entertainment repeats itself after a week. Also the drunken And noisy Canadians disrupted the peace and serenity at times, but the place would be empty without them.
Other than that we enjoyed our stay, the facilities were great, the rooms were spotless, Brazilian restaurant with captain Salvador, chef Jose and waiter rafael was excellent.
The lobster dinner on the beach was fantastic and romantic and not to be missed from couples.
The breakfast waiter Miguel Deara was first class and looked after all our needs, the evening waitress Olivia was first class.
Our cleaner Letitia was excellent, leaving us a different Towel sculpture every day.
The concierge in our block was never available and when he was all he did was push the time share and organised trips that they sold, we asked for some loca, information but they were not very knowledgeable.
If you want to get out and about on your own use the collectivo local mini bus service, Tulum beach is beautiful and I would go as far as to say the best beach I have ever been to, Crococun zoo is about an hour away on the collectivo but is one of the best zoos I have ever been too!
The food in the hotel was very good and plenty of choice, the Cajun themed dinner was awful, the Mayan night was very good and good value (ladies would be better off not wearing heels).
There was plenty of wildlife wandering around the grounds, Racoons, Iguanas (large and small) being fed by silly Canadians.
In all if you want a good all inclusive with sunshine this is your place, but it is a bit remote.
Sun Dec 14 10:37:58 EST 2014
We stayed 11/20-12/6. Upon arrival at 7:30 pm we received no reception drink or welcome as advertised. When we were checking in they offered us a room with two beds. We reserved our room 9 months...
We stayed 11/20-12/6. Upon arrival at 7:30 pm we received no reception drink or welcome as advertised. When we were checking in they offered us a room with two beds. We reserved our room 9 months in advance for a king bed and was upset that I had to argue to get a king bed. We also upgraded to an ocean view and weren't able to have that room until the 2nd night. Not an issue as the ocean view was worth the wait.
The room is dated but clean. The bed was terrible and was remedied within a few days by Josue at the front desk.
After a few days we upgraded to the Premium Club and were pampered the rest of our trip. Thank you Elisa!
The restaurants were good. We had our favorites, but it is an individual taste choice, so won't elaborate. The food was good at all the restaurants. We found our selves enjoying breakfast at the Bayou every morning. The food is the same as the large restaurant but the service we received from Erik was outstanding.
The beach was never crowed and the snorkeling was fun. The bay had a few turtles that we could watch. The beach was groomed daily to remove any sea weed or debris.
The drinks on the beach were okay, but thought the drinks at the resort bar to be better.
I wouldn't rate this as a 5 star hotel, the upgraded premium rooms are 5 star, but not enough of them to accommodate all members that stay there.
Visit the spa! Amazing spa, Guadalupe and (I don't remeber Her name). Pampered us to a 3 hour ultimate spa treatment. Should of booked that twice!
Check out was terribly disorganized and took far too long.
All in all, had an amazing time and will be returning soon!
We were on vacation and realize that the resorts have hundreds of people requesting accommodations. We feel our requests were handled in a timely manner and to our satisfaction.
Sent from my iPad
Time of our lives!
Sun Dec 14 05:59:31 EST 2014
We spent the last two weeks of November at the Grand Sirenis and from the first moment we knew it was going to be amazing. Like with everything you do, research is everything, before and after we...
We spent the last two weeks of November at the Grand Sirenis and from the first moment we knew it was going to be amazing. Like with everything you do, research is everything, before and after we booked we spent time reading about the place to make sure we knew the facts. It amazes me how many people complain, for example about the rocky beach, who didn't know in advance and take steps!
Check in was very smooth, though i have to say, as i mentioned we did our research, we had a private transfer from the airport with Canada Transfers, thanks to TA we knew they were very good and trustworthy not to mention about £40 cheaper than the Thomson alternative, so we arrived about an hour and a half before the coach and were the only ones at reception (the airport was jammed)
We were asked if we wanted to upgrade and we did, we got put in block 18 which I was really delighted about because again, research showed this was a great location. We had a bit of a sea view, if this is important to you if paying for an upgrade then make sure you are on the third floor AND in rooms that end in the 50s otherwise you wont have one, too many trees,
Our room was huge, absolutely immaculate, the bed was fantastic (they do get a slating sometimes on TA but we found it to our liking), nice big bathroom with lots of towels, our room had the divider between room and bathroom but the toilet had a door anyway so it wouldn't have been too bad, at least not if you're a couple, friends may find it a bit awkward! Our cleaner was amazing, leaving lovely towel animals every day and we left a note about what we would like in the mini bar and this was always honoured.
We only went to a pool once, when it was overcast and a bit chilly by the beach due to the wind, it was the activity pool closest to block 18, it's a bit loud but actually quite fun, put a smile on my face and anyone wanting to join in could do, the steak house is a snack bar during the day so you can pick up a snack. There is also a quite pool nearer the beach, again, not a pool person really and it seemed a bit shady to me but certainly clean and plenty of chairs if you do prefer the pool
The beach was amazing, where we spent every day really, lots of chairs we always managed to get the same spot with an umbrella, as recommended we brought beach shoes and so had no issues at all, we also brought our own snorkel stuff thanks to advice on here, the hotel can provide but its limited use, we snorkelled numerous times a day and saw turtles every day as well, best spot is the beach furthest away, its the sandiest as well.The girls who get the drinks are wonderful, heaven knows how they remember the orders and then remember you every day and what you like, they are fab,you dont have to tip but we did, often we would just give a bigger tip at the beginning of the day to avoid having to grapple around for cash but you don't have to (more on that later). there is a snack bar where you can go get your own drinks and nachos or chips and salad etc and then a beach BBQ that opens for lunch with is a nice alternative to going back to the buffet. I found it to be a lovely relaxing area, the husband played volleyball and had a great time, bit of a warning the volleyball area is half man made so its concrete with lots of sand on top, normally fine but he slipped (show off) and cut his knee so just bear in mind. There is also a juice bar and coffee house, both worth a visit
Food; I really struggle when people complain about repetitiveness, do they have personal chefs that ensure they have a different meal every day of the year? I found it all to be fine, breakfast was my favourite, I kept saying I would just have cereal but would end up with pancakes, bacon etc most mornings! Doughnut station was also great, you do know that if you walk past a doughnut station and don't take a doughnut that a fairy looses a wing? You don't want that on your conscience do you?? Lunch was ok, often burgers and hot dogs but plenty of things to alternate and always salad, soup and fruit etc. Evening meals also fine, pasta bar where you can choose what you want and they'll make it for you, different meats and vegetables. I didn't really have any cause to complain. The a-la-carte's were in the main very good, the Japanese was a good show but essentially a stir fry food wise, still nice to eat though! Brazilian was our favourite, so much meat, both had excellent service as well. Steak house had bad reviews but we thought it was really good, we were disappointed in the Mexican, we thought it would be the best but really the buffet on Mexican theme night was better but again, still great service.
Service generally: absolutely amanzing; in the buffet we seemed to always sit in the same spot and so always had the same two waiters who remembered how we liked our drinks for every meal which is crazy considering the volume of people who pass through, thanks to Jorge and Reuben. The concierges in our building were also great, really helpful and friendly and remembering our name and what we were doing that night etc (asking our our meal at x restaurant was), another thanks to them in particular Alex. You don't have to tip as it's meant to be included but we did, not every meal but usually either at breakfast one day then again at evening meal the following day, not huge sums but we got great service before we tipped so didn't feel we had to be it felt right
We did do the Premiere Club tour, we booked in but said if it was really nice weather we wouldn't go but reschedule, we did that and it took about 2.5 hours, it could be less as its a bit repetitive but to be honest, it can be a really good deal if you plan to go to mexico a lot, we didn't sign up but have until the of the year to consider, we still may do so, if not we will look at it again next year as we plan to go back to the Grand Sirenis, it was that good
Overall, really huge place but get the map, find short cuts that work for you and you are ready to go, its an immaculate place filled with staff who want to do a good job. Two lobby bars, not quite enough seats but you can share with others, good way to get chatting to people,
We never went to any shows but they looked interesting.
If you are looking for a relaxing holiday in an amazing location, this is the place for you. we can't wait to go back and have recommended it numerous times to our friends
Lovely hotel - ignore the negative reviews
Rachel F, Newcastle upon Tyne, United Kingdom
Sat Dec 13 18:17:25 EST 2014
This a lovely big resort which is easy to get around. The grounds are spotless and constantly being cleaned. It is only about an hour to an hour and a half away from the airport and is a great...
This a lovely big resort which is easy to get around. The grounds are spotless and constantly being cleaned. It is only about an hour to an hour and a half away from the airport and is a great location for all other excursions. If you fancy a trip to playa del carmen, you can get a collectivo which is only about half an hour away and only cost 40 pesos each. The wildlife is amazing and they leave you alone so do not fear them.
Room - The rooms were big and spotless, and were kept clean throughout our stay. Our made Sara always left us lovely towel art which was a nice touch. Our jacuzzi bath did not work which did not really make a difference to us. The shower was huge and refreshing after a hot day. The bed was big and comfortable. The mini bar was always full and very handy.
Pools - All the pools were a good size and there were plenty of beds. We stayed at the pool bar as it was nearest to our room but we loved a daily visit to the lazy river which was very relaxing. Everyone takes there turn.
Beach - We were only went to the beach once and the furthest section is the less rockiest. The ocean is a beautiful colour and as the same as the pool there are plenty of beds.
Restaurants - The buffet bars are lovely. They have the odd themed night so there is variation of food. There is something to suit everyone at breakfast, lunch and dinner. Special thanks to Enrique in the Tulum restaurant at breakfast, and Ramon Rentera at dinner, he always remembered us and greeted us with a smile. We had the best service from him the entire time we were there. Room service is included in the price which was a nice touch, although we didn't use it so cannot comment. There is a wide drinks available.
We went to the following al a cartes and have listed them in our preference with our favourite first which was Japanese, Italian, Mediterranean, Brazilian, Mexican, Steakhouse. We were disappointed with the food at the Brazilian only because we did not get enough until we were full as we have experienced in other Brazilian restaurants, but the meat itself was out of this world and our waiter Alfonso at this al a carte was the best one we had. Our drinks were never empty. Would recommend giving them all a visit.
Entertainment - They put on a nightly show in the theatre and you can drink in the lobby. During the day there are loads of activities to get involved in to suit all ages. We would recommend doing the painting, and the lady who works there is very helpful. There is also a disco, which we did not attend as we thought it was a bit to far out from all the other bars etc.
We only gave it a four start as there are a few added extras which would have made it a five star, such as a free safe instead of having to pay for it and free wi-fi, although this did not have a big impact on us. Also people leaving there room service outside their room after they had finished was a little annoying as people worked hard to keep the place clean.
Overall it was a great hotel and we would recommend it to others.
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Recommended for GroupsThe sleek new Grand Sirenis Riviera Maya overlooks the natural beauty of a hidden cove on Akumal Beach. Discover hidden Mayan Ruins, people-watch at the swim up bar, or just drift along in the lazy river pool. This modern metropolitain style resort offers one of the best locations and friendliest service in the Mayan Riviera.
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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