Grand Sirenis Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymooners: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Bayou - Cajun/Creole restaurant
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5268 Recommend
5268 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10053reviews
What to expect

TripAdvisor Traveller Reviews
Customer Service
lousallenavarro, Toronto, Canada
Sun Oct 23 16:58:25 EDT 2016
Customer Service provided by the concierge Alejandro Estrella was excellent. Starting from welcoming us and ensuring is everything we needed in the room were all okay. He followed-up on other needs that were not working in the rooms such as the in-room safe. He accommodated our reservation needs to the a la carte restaurant and followed-up on the feedback. Overall customer service of the waiters, restaurant attendants, pool attendants, beach attendants were amazing. They were all very attentive and cheerful. I love how creative the towels are being designed every day, truly a work of art, The swans on our last night was the best. Room: While the room is sizeable, the design of the bathroom is not functional. Having an opening between the bedroom and the washroom to create an open concept but not having the option of closing it with some wall covering or pull down blinds leaves guest disturbing others in the room who are asleep when someone needs to use the bathroom. Nothing to deflect the light nor the noise. The shower needs a little bit more cleaning to remove the mildew on the tiles. I was surprised that the bath robes were never replaced once sent for laundry. Restaurants: Buffet Restaurants The food can use a little less salt and sugar. Variety would definitely be appreciated. The oatmeal in the morning would have been better left plain as supposed to preparing it with milk and already sweetened. This will give guest the option to either eat it plain or add the milk and sugar. I find it was too sweet. While it's nice to see that excess food prepared the day before being recycled, it also get tiring to see the same food/recipe daily. Surprising not see a lot of seafoods considering the property is right by the beach. Japanese Restaurant: The Chef was entertaining and added a little bit of spice in the dinner. Was not crazy about the egg game whereby the small pieces of scrambled egg being toss to the dinners and we needed to catch in our mouth, I find it tacky. The Miso Soup was extremely salty. The Shrimp teppanyaki was overcooked hence rubbery. The steak was not bad. Surprising again that Shrimp Tempura was not available, this is a standard and the most common dish. Brazilian Restaurant: Very little grilled meat choices and they all taste the same. Perhaps a little research on how other Brazilian Restaurants will provide you better insights on what you can do improve on the menu and even bread choices as suppose to a regular bun. Toronto have a Brazilian Restaurant called "Copacabana" and the taste of the food and menu are absolutely are far more superior. A little bit of improvement can go along way and it can be a simple as learning how to shave the meat when you're serving them, that's the reason why tongs are on the table for the customers to grab the meat /pineapple as they're being shaved. Steak Restaurant: This was the most decent meal we had in this entire trip because we had the option to have the Premier Members Menu however you need to use the proper cut of beef as per your menu. If the menu calls for a fillet mignon, offer that beef cut as supposed to simply a regular beef cut. I must say that the meat was tender and flavourful. The clam chowder soup was fantastic. The buffet table offered a variety of dessert choices but very similar to the Buffet Restaurants, nothing special other than the Mousse included in the Premier Membership menu. French Restaurant: So much hype had been created starting with the prices of the menu which set-up high expectations. The Lobster Bisque soup was so salty that only took one spoonful. I followed it with the Lasagna with a very fancy french name unfortunately the fancy name unfortunately the taste did not live up to the description. It was simply a regular lasagna with less cheese and Lobster Bisque soup poured on top. The Lobster Thermidor and lamb chops were decent. The presentation of the meals were nice and the ambiance/lighting of the restaurant made it looked very cozy. It's also nice that customers are expected to dress appropriately. Since the Restaurant is supposedly very fancy, it would nice if you also add the little touches like serving your shaped butter in a cold dish served with warm buns. I was disappointed with the crepe suzette, I was expecting the Parisian way of serving this desert where it's prepared by your table with a flambe performance. I'm honestly glad I did not have to pay extra for this restaurant or I would have been extremely upset. Overall, I think the A la Cart Restaurants should consider that you have customers who are seasoned travellers and are food lovers hence they've had a lot of experience on the taste of the food, quality of food and presentation. I certainly had better food from Cruise lines and other Resorts in the Caribbean including Mexico. The hydro therapy was fantastic however I cannot say the same for the massage. It felt more like someone giving you a very little touch in the back. The very long questionnaire did not match the service provided. You need to hire professional Massage therapist to match your fees. Once again, I'm glad I didn't have to pay for the massage, it was extremely disappointing and it's not a service I will avail the next time I come back. It was certainly not worth our while. The hydro therapy I will definitely will avail of. The check out was not a very pleasant experience. I paid my bill but was never informed that I needed that little receipt to board the airport transfer. Had to go back to the reception only to find out that Lorena who checked me out and took my payment did not leave any note for the other person who took over my file. I was being asked to pay again as they could not locate the payment, especially when the bill was only 58 pesos. I was give the release paper with a lot of hesitation and I told the guy to ask Lorena. I cannot remember his name. Overall, I would recommend this hotel for the customer service provided by the majority of the staff, the amenities the resort offers and the beautiful grounds of the resort. The entertainment was okay and the performers are all very engaging and the fire show was really good.

Best holiday ever!
ellie583, Essex, United Kingdom
Sun Oct 23 13:31:38 EDT 2016
Got back from the Grand Sirenis on 20th October and had an amazing time. I was sceptical at first due to the bad reviews but soon realised there is nothing to worry about! We had a room on the top floor in block Ikaban with no problems whatsoever, it was a 5-10 min walk to the lobby/theatre/beach. The buffet is great, breakfast in particularly. The a la carte restaurants were really good, we did the Mexican, Japanese and Steakhouse. Unfortunately some of my chicken was undercooked at the Japanese, not the chefs fault as it was cooked on the teppanyaki. Luckily I wasn't unwell afterwards as I spotted it early on in the meal but the staff were really lovely about it and said they'd send something to my room as a gesture (although this never actually arrived which was a little disappointing). We spent every day on the beach as it was so lovely, people complain about rocks etc. but if you're wearing water shoes it doesn't matter. We snorkelled in the hotel bay and saw loads of fish, turtles and stingrays. The sea flag was consistently yellow throughout our stay apart from 2-3 times when it was red for a few hours in the day due to stronger winds but people were still in the sea. Leydi and Katerina were amazing, no review can do them justice, they always made sure you had a drink and were so friendly and funny despite carrying full trays in the heat! People also moan about no straws, I was able to drink 2-3 frozen daiquiri's a day without a straw with no issues, they aren't allowed for eco-friendly reasons - it'd be nice if the hotel could enforce this properly as there were people who picked up straws from other shops in the hotel and took them to the beach which is just ignorant. The spa was nice, we had two massages each during our stay as they were the best we've ever had, although they are expensive they were definitely worth it! The only two downfalls were the entertainment, not all the shows were that great and it didn't seem like all the dancers were enjoying themselves but it was still something to do and the animation team made it amusing before/after anyway; and the shuttle buses which run throughout the resort, I found some people (mainly in groups of 5 or more) would hail them down like taxis at home and would often be coming out of the closest blocks to the buffet anyway. In general the hotel was lovely, we did not want to leave and are already looking to book again for next year. Our concierge didn't invite us to any timeshare presentation which we were a bit confused by (not sure who is/isn't entitled to be invited) as if we had gone along we would probably have bought into it!! I really do not understand what the bad reviews are based on, unless people are just trying to pick out the bad things on purpose!

Amazing mother daughter trip!!
Tanya H, New Prague, Minnesota, United States
Sun Oct 23 12:36:20 EDT 2016
Loved it! Went with my 15 yo daughter. Many activities all day long, beach was excellent for relaxation, swimming and snorkeling. Many sea turtles and tropical fish in their own bay. Excellent food choices!! Close enough to walk to the 307 to catch the colectivo if that's your mode of transport. Service was excellent, housekeeping was excellent, concierge was excellent, activities team was excellent! The evening shows were awesome! Felt very personal even with the very large resort. Had an issue the first night with the neighbors so resort moved us immediately upon learning of the issue. Very apologetic for something that was out of their control. Highly recommend this resort. Will definitely be back!!! True test was that I told my teenager no media or wifi the entire week. She was so occupied with everything, she never got bored and never missed not having access to friends. Because the resort is large, there is a lot of walking. We were fine with it and never had an issue. For those that have walking issues, you could use the golf carts for transportation or look for a smaller resort.

Cockroaches, bed bugs, leak, broken glass
Sat Oct 22 18:35:45 EDT 2016
Terrible, absolutely terrible. Full of bed bugs and our ceiling was leaking huge amounts of what, we contact the concierge and it turned out it is due to the fact that the room above us used their jacuzzi. LOL! Are they not allowed to use it? In the Brazilian restaurant my daughter was drinking for a glass cup, which broke in her mouth causes severe bleeding. What did management do? Nothing. My entire stomach is covered in bed bugs as we speak, I was stupid enough to sleep without my shirt on, we found more than one cockroach in the room, oh and there is no conditioner in the shower. Good luck with that. The concierge will try to push you to go to a breakfast (not time share, right ;) ) for some spa vouchers. I can live with many faults, but hygiene and safe environment is top priority which I don't compromise upon.

Amazing 5 star resort! Fabulous holiday!
SJA01, Great Malvern, United Kingdom
Sat Oct 22 12:49:37 EDT 2016
An absolutely fantastic resort!!! It's huge, lots to explore. Their unique selling point is the care they take of the environment. The grounds are immaculate and home to coatie's, raccoons, iguanas, spider monkeys and paca's. They have lots of little pockets of jungles and Cenote's to explore on the site. It really is stunning. Pools and beach There are three pools in all, ones quite quiet and the other two are more lively. There was a foam party held in one of the pools while we were there which was really fun. Lots of sun beds and parasols. Loved the bars in the pools but you don't need to get wet to get a drink because there are waitresses circulating the pools and beach bringing you drinks. The beach is spotless and stunning. The water is crystal clear and there are tropical fish ankle deep. Food Very very high quality! So much choice. The buffet restaurants are lovely and they do themed evenings so the foods always different. The snack bars by the pools and beach are great, again always lots of choice. There are 8 al a carte restaurants in all, something for everyone. You can go to three per week. My favourite was the Thai restaurant because the food is soooooo good there! Similarly the Mediterranean restaurant is spectacular quality food. The Mexican restaurant is a must, obviously, and it won't disappoint because the food is amazing. Everyone says you should go to the Japanese restaurant.....and you should because it is a great show but the food isn't as good as the show, if you know what I mean. The Brazilian restaurant is fun, lots of meat, if you like that sort of thing. Don't bother with the Steak restaurant, it's only average and they do a much better steak at the Mediterranean. I didn't go to the French or Italian. In summary, if you're into your food (like I am) go to the Thai, Mediterranean and Mexican al a carte restaurants if you're only visiting for 1 week. Entertainment Honestly the best entertainment at a hotel that I've ever seen. My particular favourites were the Lion King, Micheal Jackson show, Grease and the Rock Show. I can't speak highly enough of the dancers and the entertainment team who put on all the evening shows, they're great! In addition, there's always fun things to get involved in during the day, darts and bingo as well as the "crazy" pool games. I'd strongly recommend you go on one of the organised bike rides early on in your holiday because you get to see parts of the resort that you might not know were there otherwise. You can get snorkelling equipment, pedal boats and kayaks at the beach. Rooms They could do with a refit to be honest. They're clean and comfortable but looking a bit old fashioned. There's a frosted glass screen between the bedroom and bathroom with a gap all the way around so you don't get any privacy at all. The mini fridge is kept stocked and the rooms are cleaned every day. You have to pay for the internet and the safe in the rooms and for a 5 star resort, you'd expect that to be included.

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