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Grand Sirenis Riviera Maya


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All Inclusive    

Exceptional Values!
Honeymooners: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Bayou - Cajun/Creole restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5268 Recommend
5268 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11927 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great holiday. Great hotel
Tom D, Hoylake
Wed Jun 22 13:34:57 EDT 2016
We really enoyed our stay at the gran sirenis. Such a big holiday was made brilliant by the hotel, the staff, and just the general environment. It is fantastic and such a relaxing place. Plenty to do out of the hotel but just as much to do within the hotel. Will be going back at some point in the future. More>

Amazing Hotel
Faye M, Coventry, England, United Kingdom
Wed Jun 22 13:29:41 EDT 2016
I thought the hotel was brilliant, very big with enough activities for everyone. The food was amazing and the choice of A La Carte Restaurants was a lovely change to the buffet restaurant - you get three meals a week and they are all free apart from the French Restaurant. Rooms were very spacious and comfortable and were cleaned regularly. We only left the resort twice, once to do an excursion organised by First Choice, the second was in a taxi to a beach down the road called Akumal Beach. On this beach you have a 99% chance of seeing sea turtles and you can snorkel with them for free. Other than these occasions we did not need to leave the hotel as it was extremely big and we were there for 2 weeks and did not see the whole of the hotel. There is lots of wildlife around the hotel due to it being built into the jungle so be prepared to see lots of lizards and racoons running around. The only criticism I have about the hotel was the pool - the pool was not the cleanest that I have ever seen although you did see people trying to keep it clean. Due to the tropical weather and storms, leaves did get blown into the pool which could not be helped and people did sit in the pool bar all day long without leaving therefore making it dirty. This did stop us from using the pool area and we went to the beach instead. However I would definitely go back to this hotel but not in June as the humidity was a bit too much. More>

Birthday celebration
DMP111, Hereford, United Kingdom
Wed Jun 22 12:26:45 EDT 2016
First things first, what are they playing at offering you a welcome meeting that turns out to be a form of timeshare. You spend the morning being shown around, then in a meeting room the hard sell starts. 3 different people came to find out why we didn't want it. there is a definate divide of oridinary customers to those that they call VIPs, even the shuttle buses run with VIPs only lol, bit if a joke. if you buy their timeshare you can have anything lol. On the plus the staff are great, always smiling, but that may have something to do with touchscreen service questionaires all around the hotel. Food ok, but same things most nights. Steakhouse was great though. Love the wildlife roaming about, the coati like to drink your cocktails on the beach, so be careful. Definitely not a 5 star hotel, be Prepared to pay for safe & wifi. More>

Excellent holiday
christinehind,
Wed Jun 22 12:01:42 EDT 2016
We visited this hotel for our honeymoon from the 02 till the 16th. We had an amazing time. Hotels rooms huge very clean. Cleaned every day. Fridge refilled everyday. Towels plenty and air con best I've had. Pool area kept clean, plenty of beds. Food massive selection. Great food. Always something you like. Restaurants which you can you go to 6 of are very good. Free coffee shop all day also an ice cream parlour. Staff very friendly and helpful. Overall a great holiday. More>

Fantastic staff
Ninjasin1, Ipswich, United Kingdom
Wed Jun 22 10:56:37 EDT 2016
We have read the last 6 or so reviews and agree with everything that is written both good and bad. The staff are amazing and work tirelessly to make your holiday great The room was huge and featured a large bathroom with jacuzzi bath, and large shower which could be seen into from the bedroom due to the very large open style feature wall. It would benefit from a little freshening and does a little tired in places. The hotel is approx 1hr from Cancun by private transfer altho when we went on a couple of the tour operator excursions the trips meant picking others up. We were first on and last off and a trip to Cancun then took over two hours. The Hotel is large and sprawling but the very many golf style buggies help you get around if needed and there were no issues flagging them down when necessary even in the thunderstorms! There were three pools, a children's pool and a lazy river which was a great way to cool down and read about the local wildlife as you float by the many informative nature signs. There is a quiet pool which we preferred with the other pools being served by swim up bars and lots of fun and games. Entertainment was only ever a moment away at these. The beach was lovely and always had a cooling breeze to help lower the scorching sun levels! We did have a few thundery and rainy days and these were not just quick showers, they lasted all day and often overnight. The storms were spectacular but so many others were disgruntled at the weather so go prepared with some form of entertainment should you need to while away some storm time. There is so much to see and do and visiting some of the sites on cooler days is a must. The hotel has worked hard to provide lots of food choices and the main restaurant buffet is amazing in itself - if there is nothing there to suit you, you are just plain fussy! I am coeliac and have food allergies so rank amongst the fussiest out of need rather than choice! They have a BBQ area in the main buffet where you can choose your meats to be cooked for you, they have another griddle going for fresh fish, there is pasta that can be freshly cooked for you with a huge selection of ingredients for you to combine and create your own style and taste preferences, there are salads of all types, cooked meats, regional dishes, masses of vegetables, anti pasta, breads, cheeses etc, the list is endless! The main buffet features different themes on every night and the chef's deserve a massive compliment for their hard work in producing some astounding dish choices and works of art to display them with! This is all complimented by a number of a la carte restaurants dotted around the complex. These are booked through the concierge's that are dedicated to your block. The bug bears are the cost for wifi....... It should be free in a hotel with a 5 star rating. We've stayed in lesser hotels that do not require payment and you are issued with a code for the duration of your stay. We paid for wifi on a number of days and then had power cuts so couldn't use it anyway. The concierges noted this and said the hotel would deal with it no problem, however, it was a fight to get some recompense and only then was it a token gesture on the day of leaving! We could only connect one device per payment also, another bug bear! So next this leads me on to the power cuts! We assumed this was due to storms etc. There were a number of days where the power was down for at least 3hrs and this caused a number of issues that I did not complain about at the time as I thought the power cuts were not something within the hotels control. It was only the night before we left that we found out they were scheduled cuts!!!!! This was not communicated to the guests at all. Examples of how this affected us were, limited use of public facilities with toilets not flushing and no hand washing, limited drinks, no internet connections, no showers, no jacuzzi bath, no gym, no air con etc etc. We wondered how the staff coped and felt sorry for them but were upset to find out they were scheduled power downs minus communication to the guests! Having some schedule to work too allows you to plan! On the day of leaving one other guest actually went to the lobby to ask if any were scheduled for that day. He was told no, so we went to the pool for a couple of hours having packed with the intention of showering before leaving for our flight home. However, as we entered the room to do so, the power went off and we were unable to shower before leaving for the airport 😡 Having mentioned the bug bears, I'm sure these issues could be addressed with a little thought and consideration and effective communication. We still had a great time and the positives of the hotel outweighed the negatives by far! We met lovely people, made new friends, had fabulous experiences that all pale the bug bears into insignificance! One more thing to note is the tour operator trips seem to be quite expensive. The location of the hotel being an hour from Cancun can be more than double that time if you are heading back to Cancun for trips. The first on last off principle applies and one night trip to Cancun included pick ups from other hotels and took us over two hours in each direction. Also, you need to factor in the amount that tops will cost you as everyone outside the hotel expects one for every small interaction with you. Also, factor in the individual exit tax which is paid at the airport and costs 980 pesetas per person (around £40) More>



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