Cancun

Grand Sirenis Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, surprise gift, flowers upon arrival, one honeymoon breakfast in room (reservation required), and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 11 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 14992reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Cancun trip
ANTHONY D.
Jan 18 2018
Bring back lobster dinner! That is the big letdown..
Customer Rating: 

Best Vacation Ever!
BONNIE B.
Dec 31 2017
Many trips to Mexico, I always thought I had my favorite resort when I stayed at Cozumel Palace, I was wrong, the Grand Sirenis was excellent in ever aspect! Couldn't have been more pleased.
Customer Rating: 

Grand Sirenis 2017
JOSEPH W.
Dec 10 2017
This was our 6th stay at this specific resort and as usual met our expectations. The resort has is/has renovated many of the suites. We already love this resort, but the renovations have definitely improved the value of this resort mainly providing the much overdue updating that was needed. The staff work very hard to ensure a wonderful stay. We were catered to as if we were royalty. Many people comment the resort only caters to the Members, however we are not members and they went above and beyond to treat us like royalty. We obviously love this resort. I hope that despite the renovations, the resort will continue to offer fair and reasonable pricing. The resort is awesome!!
Customer Rating: 

Grand Sirenis stay
AMY W.
Nov 08 2017
We chose this hotel based on the snorkeling reviews as our number one priority and we were not disappointed. Food was ok, not fantastic. Room was one of the remodeled ones and was lovely. Maid service did not always come through and replenish water and such even though we left a tip every day, however when they did come through, they did a wonderful job. Our concierge desk staff was wonderful, very helpful and not pushy at all. Didn't get asked to go to a time share meeting once so that was a bonus. Did do a massage and that was wonderful, and the front desk was great, quick and helpful. Not the best inclusive we've stayed at in Mexico, but we still enjoyed ourselves immensely!
Customer Rating: 

PETER L.
Oct 10 2017
This is not a 5 star resort, the staff and service is the best part of this resort
Customer Rating: 

What not what I expected
CATHRYN J.
Aug 16 2017
This trip was not our first trip with apple or to Rivera maya, but I would never recommend this resort to anyone. The grounds were very spread out, at certain points of the day the only food that was available was room service (like between 10-12 in the morning,etc) our bathtub overflowed through the walls and flooded our room and my husband fell on the marble flooring. The manager offered to upgrade one of our dinners and then charged us for it, we were sold on the dolphins are 359 for my family and they ended up charging us 425.00. They spoke very little English on this resort all of the tv channels were Spanish (but not at the other resorts we have visited) the entertainment was left to be desired. The entire hotel has slick floors so if it rains people are falling everywhere, surely not the place for the elderly. The pools were missing tiles, the ashtrays were always full. I would never go back to this resort or refer anyone to go there. Our apple staff at the airport and the hotel were wonderful, but that about the only positive thing I took home from this trip.
Customer Rating: 

Excellent Hotel!
MARSHA H.
Aug 07 2017
We really enjoyed Grand Sirenis! The rooms were spacious and clean! We will be going back!
Customer Rating: 

Wonderful Vacation
GEORGE B.
Aug 01 2017
Overall the Grand Sirenis is great place to spend a much needed vacation. The staff are all friendly and helpful. Shout out to our concierge Angeles who help us planned our activities. The food they serve are good but the cocktails at the bar could be better. Maybe they can serve a better alcohol with it. ;) We did the bike tour to see the cenotes within the compound but be warn it will be workout to ride the bikes they have. I just wish they would provide a better set of bikes or at least maintain it (make sure the tires have air). They do try to sell you membership which on various occasion can be a little too much. Jaime Lopez though made that experience more enjoyable. We would definitely put this place as one of our go to place for future vacation.
Customer Rating: 

Love the Grand Sirenis
DAVID H.
Jul 14 2017
We love the Grand Sirenis Riviera Maya. 2 years in a row and we hope to return again next year. The entire staff makes you feel like family.
Customer Rating: 

JAMES V.
May 24 2017
The vacation was amazing! We were upgraded to a superior suite, the first day received a fruit basket with a bottle of tequila and the last day a bottle of champagne. The grounds were lovely with spider moneys in the trees, dolphin pool, lazy river, 3 pools, diving shop, spa, and great restaurants and bars. The staff was beyond friendly, courteous. Hats off and thanks to: Front desk - Alicia, Patricia, and Alexander; Concierges - Angela and William; The shuttle driver , Juan wonderful! Could not ask for a better vacation!
Customer Rating: 

Great Servicw
BRIANNA B.
May 05 2017
I really enjoyed staying at Grand Sirenis. The staff was amazing and always attentive and helpful. I also really enjoyed our room and accommodations.
Customer Rating: 

TripAdvisor Traveller Reviews
Let Down :-( but some nice bits
Jody B, Crawley, United Kingdom
Thu Jan 18 06:58:29 EST 2018
we visited 3/1/18 - 14/1/18 and stayed in room 2806 We chose The Grand Serenis for our Honeymoon (with our son) paid £4000 and came home with a bitter taste in our mouths! Check in took ages, we had been on a LONG flight we didn't want to be held up, some travellers were offered refreshments, but not us! First instance of having the wrong colour arm band! We were taken to our room by a very helpful porter, credit where credit is due. we had booked a Junior Suite, walked in and the disappointment started .... the room was dated! Very clean but dated. Our sons bed was not made up and there was no bedding to make it up, so we had to call reception, to be fair they came out quickly. I went to have a look at the balcony and was greeted by rubbish and old towels to one side, see photo! NICE! The pools were missing tiles and caused several scrapes throughout the holiday That said we went for dinner the buffet restaurant was huge, there was lots of variety and they had themed nights which were good. we were allocated 5 A'la carte restaurant passes & were given a honeymoon meal on the beach. The service and food in the restaurants is outstanding i cannot fault them at all especially the Japanese & Thai restaurants delicious and a fantastic atmosphere. We booked to use the spa facilities which the hotel prides itself on ...... they are OK! we had the 'Hydrotherapy treatment' 12 different type Jacuzzi / pool / sauna things out of those 3 weren't working. The noise between rooms is ridiculous and the noise you can hear from the outside & carts going past at night is unbearable! SO LOUD Beach is lovely but could do with a clean i was constantly picking up rubbish. The concierges Bryan & Dessilava were amazing they were polite, friendly and helpful, they put us through an invite offering another hydrotherapy treatment for free if we went to a showcase of their new hotel, so we thought ok its a freebie why not? HOW FOOLISH the reason why not is this ITS A SALES PLOY! they take you around the 'members area' of the hotel and show you these amazing & i mean AMAZING rooms they have, totally sell you the dream and get you hooked on the ' Serenis' brand which is a lovely idea, you then get taken to a room where the hard sell begins you are offered this and that for various amounts of cash £10k then reduced to £5k then back to to £10k it was all very fast & furious so we asked for time to go away & think about it! NOPE its a once in a lifetime opportunity apparently? I asked about ATOL protection and they looked at me confused so needless to say we didn't sign up nor did we win the raffle which was conveniently won by an existing member who was upgrading ....funny this happened everyday everyone we spoke to this was the case. The rest of th eholiday was spent realising there were much nicer rooms available and that the colour of your band really does matter, Black bands = members = special treatment! they have their own carts that will drive past you struggling with a pushchair to pick up someone who has to walk 50m! The huge redeeming feature for this hotel is the staff, they are kind, friendly, helpful and most of all work their behinds off. Personally we would not return to this hotel because we were made to feel cheated out of our honeymoon money realising that the Black band areas were so much nicer! the Monkeys, Coati's, Iguana's and general wildlife are amazing.

Xmas new year 2017/2018
nattieKent, kent
Wed Jan 17 22:24:38 EST 2018
Well where to start, we stayed for 3 weeks from 19/1 to 9/1, when we checked in we were given a room with one large bed we are a family of two adults two kids aged 7&12, ring reception to say there was only one bed, there response was “yes that’s right” so we replied what there’s no bed for my children ? Yes they replied !! Well that actually set the tone for the holiday the management were rude and incompetent, we spent most of the first week in reception and lobby we moved four times the last time they offered us a suite for one night free of the 21 nights we were there then we paid for the next 20 ( 2nd upgrade as we’d already upgraded in England) the suite had an extra bedroom cost an extra £800 well after a couple of nights we realised the floors were wet in the extra bedroom the wall were peeling and leaving fibres over the Kids bed where they slept, after a lot of going to reception again the staff (not management) and TUI devalued the rooom uninhabitable, so we were moved yet again, tryed to get a meeting with Marco who point blank refused to meet us, so when he writes on here you should have asked to speak to a manager let me tell you we did try our reps even tryed but he wouldn’t meet, and god what a fight we had on our hands to try and get the money we’d paid to the hotel for the suite back, absolutely disgusting behaviour from the management never ever again would I set foot in this hotel, they ruined our trip totally. Also they locked the safe in our room the xmas eve, said we hadn’t paid for it we proved it was included in our upgrade from England and it also had all our stuff in it,including our kids Xmas gifts from their Nan who they had only recently passed away, management didn’t care two days later they had to get a safe cracker to break into the safe and replace with a new one so we had no cash over Xmas and no gifts !!! Positives the other staff in the hotel are lovely, the entertainment round the pool the boys are great, foods ok but drinks round the pool are awful jus pre mixed cheap and horrible.

Great week, loved our concierge!
JRP0427, San Francisco, California
Wed Jan 17 22:21:59 EST 2018
We stayed a week here last May, and as we are getting ready to book another vacation I couldn't help but think about our trip here. Our most memorable part if it was our concierge Ernesto Murillo. He was wonderful and we looked forward to seeing and talking him everyday! Our daughter loved him and him sharing pictures of his kids and cat with her. The hotel was nice and very natural settings, which made for wild animal encounters that my daughter found so exciting. The on-site dolphin experience was a nice bonus.The beach is all natural and was pretty rocky but we still enjoyed it. The shows were pretty good and food was average. Our room was nice and updated and the housekeepers kept it spotless everday. Overall our week here was excellent! Thank you Ernesto for making our trip extra special!

Over-rated!
Bill K, London, Canada
Wed Jan 17 18:19:36 EST 2018
Our visit to this resort was less than admirable. We originally booked into the sister hotel Grand Sirenis Mayan Beach as they stated they had adjoining rooms. On arrival they stated that this option did not exist. The rooms themselves were very dated and required substantial renovation. On Day 2 we requested, and paid for an upgrade to the other sister hotel, the Grand Sirenis Riviera Maya since the pool was steps from our accommodation. At 2:30 p.m. we were advised to pick up the key to our new room. At 3:45 p.m. the pool was closed for a minimum of 3-4 weeks for renovation. When we questioned the Manager as to why we were not informed at 2:30 prior to paying the upgrade, he advised that they did not know. A very difficult explanation to believe. We received no refund nor anything for the inconvenience. In addition to the above, we had considerable trouble with room keys working properly. Additionally, we have visited numerous resorts in the Caribbean and elsewhere, and the food both in the buffets and specialty restaurants was the worst we had experienced in many years of travelling. Lastly, the beach areas are not child-friendly. The beach was mostly coral which made it difficult to enjoy, especially children. This resort is definitely not on our recommendation list to family and friends.

Awesome resort, definitely recommend!
albrekar,
Wed Jan 17 16:50:33 EST 2018
We went on a week vacation to Grand Sirenis as three couples. We were all more than pleased with the resort! Had a fantastic time, rooms were clean, staff always willing to help and all were incredibly friendly. Beach has some sandy areas and rocky areas. Snorkeling was great right out front of the resort on the beach! Nightly shows/entertainment were enjoyable. The food at this resort- the buffet, snack bars and a la cartes were amazing! Nobody went hungry on this trip that is a fact! The hotel is close to all excursions within that peninsula. Highly recommend visiting a cenote that was a highlight of the trip! ONE DOWN FALL- free gift when signing up for the timeshare presentation...We knew what we were getting into when we agreed to get the presentation which included a chat at breakfast with a representative and a tour of the members suites however, when choosing the spa gift voucher for the ladies (guys had recieved a voucher which was used on deep sea fishing no problem) the spa was the only horrible experience of the trip. No reservation was made by our concierge, only hydrotherapy was included no massages, when inquiring about massage prices the receptionist changed the price 5 times on us creating frustration as there was no simple answer for us on price. Hydrotherapy hot tub was only warm bath water temp and 2 saunas were not working. Besides this little spa issue would highly recommend a stay at this resort! It is hard to beat!!! Tip- Look for Clemente the bar tender in the lobby bar...he knows how it's done!



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