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Grand Sirenis Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymooners: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Bayou - Cajun/Creole restaurant
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5268 Recommend
5268 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9705 reviews
What to expect

TripAdvisor Traveller Reviews
Excellent except for 2 star accommodation
Hertfordowl, Hertford, United Kingdom
Thu Aug 25 05:07:09 EDT 2016
On arrival the hotel lacked the wow factor. We we're taken to a room in block 24 which was of poor quality. Immediately the room smelt of damp and the bed for our 15 year old son was a sofa bed. Unfortunately the sofa bed was totally broken, mattress was dirty and springs bust and the frame was broken. We complained to reception and we're moved to block 29 where we found a sofa bed in slightly better condition. Frame wasn't completely broken but matress had broken springs and was dirty. When we complained, the hotel put a piece of black foam on top of the mattress ?. We also found that the room was damp smelling, the pillows stank and as the week went on all our clothes smelt of damp. We are a family of 5 and found the room cramped and there was also a lack of adequete hanging, storage space for clothes for 5 people. We got the pillows replaced but the new ones also smelt of damp. Then to oyr surprise we discovered that there was a £280 supplement for this new room as it was nearer to the beach. By now we we're beyond arguing and just stumped up. To summarise, the rooms are overdue a make over, the furniture is dated, the open plan bathroom is inadequate and there is a 1980's style huge TV in the room as well as broken sofa beds. Beware if you need 3 beds as someone will have to rough it on the broken sofa bed. The rooms are a long way off 5 star and I would say lowest 3 star at best. When you pay good money for a 5 star hotel, your arrival will knock the wind out of your sails and this was confirmed by other travellers we met who felt the same. This was a real shame as the rest of the hotel is great. The grounds are outstanding and hats off to the gardeners, the whole place is like a botanical garden (infact part of the grounds is a botanical garden). There are plently of pools, we started at the (noisy pool) but found this too loud and moved to the quiter pool near the health bar and later the beach. The food was really good with a choice of 3 speciality restaurants per week. We ate in the Japanese, Steak House, Italian, Thai, Brazilian and Mediterranean. Our favourites were the Japanese and Brazilian. Apart from that the buffet is of good quality and there are also the beach bar and two other areas for lunch. The staff at this hotel are incredible, very friendly and extremely helpful. A few staff stood out during the two week, Jorge in the buffet (evening), Antonio (eggs), Eli at the beach. During the evening we found the areas for seating could be slightly improved. There is plenty of seating indoors but the hotel could perhaps provide more seating on the outside roof terrace (above the speciality restaurants) Overall we had a great time at this hotel and it would have been amazing had the accomodation been much, much better. One other thing to mention is that one block is reserved for Holiday Club members (black arm bands). The hotel will try to sell you this while you are there. It's worth having a look round but will rub salt into the wounds when you see the rooms in the members block which are the standard that you thought you had paid for. When we went in August it appeared that about %60 were Britich and the rest were USA, Canadian and Spanish. All the British are asked to wear pink arm bands which we didn't like, so stopped wearing them after a couple of days and no one queried it. The hotel stands alone and you can not access anything else along either side of the beach. Overall, I wouldn't return to this hotel unless the rooms were upgraded to the standard that I expected for the cost we paid (not 5 *) More>

5th time in Mexico
007Ripley, Mansfield, United Kingdom
Wed Aug 24 16:34:01 EDT 2016
At first we were not overly enamoured with the Hotel, but our fondness for the place grew over time as the staff and the food in the restaurants won us over. Our room was adequate, not 5 star but good enough, I was glad we upgraded on arrival to an ocean view, this gave us impressive and inspiring views of the ocean. The patio furniture on the balcony was uncomfortable and cheap. The room furnishings and TV very 90's! Not in a chic way I hasten to add. It's a real shame that there is such a gulf between the members areas and rooms and the holiday company rooms. The resort must get its 5 star rating this way.? Also be aware that your concierge may offer an incentive to have a 90 minute review of the membership benefits. This was not something we were interested in. Some of the common areas eg lifts in accommodation blocks are dark dingy and in need of a big improvement. The beach bar and snack area is very quaint (trying to be kind to another area in need of an upgrade). The scuba experience was great and Erica deserves a special mention, patient and very calm and serene. It really boosted mine and my son's confidence. All of the staff are amazing, kind, thoughtful and attentive. Food in general was good. Our favourite restaurant was the Japanese, closely followed by the Italian. The coffee shop was great, although not on a par with Now Amber or Azul Fives. The health bar was fab, drink selection excellent, and Cameron's recommended drink is the Chak. I liked the fact that beetroot drinks were available. The gym was fab, really liked the equipment ... It's a bit of a trek to get there, but we used that as part of the warm up and cool down. The hotel has extensive grounds so plenty of scope for long jogs too. The wildlife deserves a special mention and we loved seeing all of the cute animals. Our favourite was the cheeky Racoons who spend each night checking for plates left outside after room service. If you want a cheesy laugh-a-minute night out, go on the Captain Hook night we had a blast. The Tulum Jungle experience was truly amazing. Thanks for reading, message me if you have any questions. More>

We loved it!
JFRaceMedia, Swadlincote, United Kingdom
Wed Aug 24 14:05:37 EDT 2016
We arrived tired after the long journey with kids and instantly saw negatives with our room, no enough storage space for five and a sofa bed that was not great. The following morning our love for our holiday grew. Laura (concierge block 14) sorted the bed and our kids (7, 9 & 11) settled in by the pool. The activity staff were first rate! Mario, Francesco and their leader Enrico (plus the lady in the photo) provided the pool with unending energy which we all loved. The nightly shows were always worth watching with the Michael Jackson night, the rock show and the lion king being our favourites. The pool bar had such friendly staff (Dariel was a real gentleman) and they kept everyone refreshed. The food was very good and considering the size of the place a real accomplishment to the catering teal. We ate in four of the bookable restaurants with the Teppanyaki Mexican and Thai being our favourites. The staff all over the complex really make this place. They are all excellent and a credit to the Sirenis. The blocks are being updated and they do need it as they are looking tired in places but don't think it's run down its not. It's immaculately clean both in the room and around the hotel. The gardens are stunning with an array of wildlife everywhere. My final note is that the Grand Sirenis is part of a collection of hotels which you can join as a premium member! The concierge staff are obliged to discuss this with you. I did feel a little pushy and persistent but if you state your interest whether positive or negative then they leave you be after that. Members rooms were stunning and they had closed off areas dedicated to them along with plentiful shuttle trucks to carry you about. We loved the Sirenis and the activities we did in the area and left the area well rested. Thank you to all the staff for making our holiday so superb and those referenced really stood out but the management should by proud of them. More>

Good, the bad and the Rip- Off
Welsh18, Motherwell
Wed Aug 24 12:59:35 EDT 2016
I went with my wife and two children. If you like to walk around the resort rather than something more compact, this is excellent. There is a health bar, near the beach. A bar that has a snack shack next to it. The buffet is good in terms of selection. But it can sometimes seem like a canteen. We generally had breakfast at the pool bar, which was good. The pool bar was good too. Sami, works particularly hard, but could do with some help. That in many respects is indicative of the difference between the Rui , when there were lots of staff, and here , where they need more! My advice to anyone going here, is TAKE PESOS! We have been to Mexico three times and have always taken dollars and a prepaid card. The hotel has an atm, that only provides dollars, and charged 10%. The shop in the hotel, only takes pesos. There are no places to change currency near by, other than at reception. Therefore you pay to change currency from dollars to pesos. In my opinion ridiculous! Morally wrong. Certainly has determined that I would never revisit the resort. More>

Loved it!
Taylor H,
Wed Aug 24 12:22:57 EDT 2016
We absolutely loved our holiday at the grand sirenis! Staff could not do enough for us! Constantly polite and willing to give us the best they could! With a Wide range of restaurants ( our favourite was the Japanese) and different themed nights at the buffet which was fab! All in all we loved Mexico and the trips, weather and general upkeep of the hotel just made it even more special More>

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