Cancun

Grand Sirenis Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, surprise gift, flowers upon arrival, one honeymoon breakfast in room (reservation required), and one romantic dinner in la carte restaurant (reservation required; 7 night minimum stay).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 11 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15773reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Sirenis Review
DAVID S.
Jun 30 2018
Overall this was an ok trip. I will start with the bad. The beach which is comprised of several coves was unswimmable due to the sargasso mats (seaweed). We chose this hotel largely for the snorkeling and protected cove for my wife and daughter to swim in. We were unable to use the beach during our entire stay. This was very disappointing as we didnt travel to Mexico to spend time in the pools. Staff told us it had been hit by the sargasso for months now. We feel Apple should have warned us of this ongoing problem. No amount of labor was able to clear the beach. It was a red muck that extends from the shoreline out to about 15 meters. Other than for the unusable beach and the odor of the seaweed this could have been a great trip. The other downside is the hotel reserves the nicest areas of the grounds for members and pushed for travelers to sign a hefty membership package in the same vein as time share offers. My other complaint was the quality of the liquor. Generally the lowest sort. The food was ok. The good was the quality of the room. Variety of activities and the grounds are beautiful. Plenty of well manicured and clean space. Excellent pools and lazy river to float on. There were a decent selection of restaurants but even in these the best seats were reserved for members. The dive shop offered an excellent dive at an additional cost as expected. Staff were friendly and golf carts were provided as taxis to ferry you across the large grounds. We liked the hotel and staff but we would only return if the seaweed was brought under control. This has been an ongoing problem and travelers should be warned of this before booking a beach holiday. There are other parts of Mexico coastline that do not have this issue.
Customer Rating: 

A fun place to stay
GREGORY W.
Jun 11 2018
The grand Sirenis was a good property with plenty of activites and great service. the food was not the nest but the staff made up for it. The concierge system was a little weird. they did provide service and were very nice but I think their whole game was to get you into buy some hotel service or timeshare. The beach would have been nice but the weather caused a lot of seaweed. Overall a nice place for the money and great staff. we would go back here again.
Customer Rating: 

Grand Sirenis review
MARK W.
May 10 2018
Updated rooms were wonderful. The food is typical for Mexico. Great resort and great staff... We would go back for sure!!!
Customer Rating: 

We love this motel.
THORETTA S.
May 09 2018
We love this place!
Customer Rating: 

On my 8th visit, the Grand Sirenis is still my favorite place!
JULIE C.
May 04 2018
Upgrades have been instituted, did not disappoint. Staff seemed very happy we had returned & were very accommodating. If you enjoy nature above & under the sea, this is the place to be!
Customer Rating: 

Apple is the only way to travel
NANCY V.
May 02 2018
This was the second time in less than a year I have traveled with Apple to Sirensis. Both times I have been upgraded in resort since I travel with Apple, which included upgraded to Superior Junior Suite, fruit basket with tequlia at arrival and champagne prior to leaving. Already recommend to co-worker and veterinarian.
Customer Rating: 

Very noisy
MICHAEL L.
Apr 15 2018
The hallway outside our unit echoed terribly, combined with a thin door made for several sleepless nights. We were woken up constantly by loud guests and golf carts late into the night. The resort would do well to modify it's buffet to focus more on quality and much less on quantity. The beachside dinner was a farce, extra cost to eat the same food available at the buffet. The shuttle service was a mystery, there did not appear to be any schedule despite what we were told. We would have enjoyed playing a game or two of pool in the sports bar, if it weren't for the fact that the tables were constantly tied up by unsupervised children even at 11 o'clock or midnight. Bars should be off limits to children. The spa was a very nice experience, we enjoyed that very much.
Customer Rating: 

2018 trip
PATRICK A.
Apr 11 2018
We choose Apple Vacations every year because of their repeatable process. Easy to make reservations and transfers. Special dinner on the beach for Apple customers was a treat.
Customer Rating: 

Beautiful park-like setting
DAVID C.
Apr 11 2018
We loved the lush landscape at Grand Sirenis and all the staff was friendly and helpful. Some rooms may need updated furniture, though. For instance, our room had a very dated and worn orange sofa and the elevator halls/alcoves were dimly lit and somewhat sketchy feeling. The sparse entertainment selections was the most disappointing. A "big" show was held each evening at 9:00 p.m., but if it was something that didn't interest us, there were no other options. We are accustomed to having multiple entertainment options and venues. And, we shouldn't have to wait until 9:00 pm to see a live show. Why aren't there piano bars beginning as early as 7:00 pm? Not everyone on vacation likes to stay up late. Some of us are early risers. This was our biggest complaint. We enjoyed the beach (despite it being "seaweed season." And we also enjoyed the pools by day, but definitely felt bored in the evenings. Finally, although there were tons of food choices, much of it was bland--didn't have enough spices or flavoring. Additionally, items such as marinara and cheese sauces seemed watered down to make them stretch, or the pasta barely had any sauce on it. Furthermore, often the food was only moderately hot in the large buffet room, especially.
Customer Rating: 

Bruce B. Wyoming Michigan
BRUCE B.
Mar 10 2018
All around a very enjoyable vacation. The facility is very nice. The only real issue, and a minor one is the food could be warmer at times but considering your feeding over a thousand people, not too bad. The pool bartenders. Cali, Aniceto, Malady, and I can't remember all the names were fantastic. I would definitely consider my return for my next trip
Customer Rating: 

Review of resort
MARCIA E.
Feb 09 2018
Sand on floor all week. Wash cloth left in shower and left until I removed it. Food at buffet was cold. Steak specialty steak was 3/4 fat. Service was excellent. Japanese restaurant excellent. Beach Rocky. Main pool had few activities and there were some areas not working and chummy. Coffee shop very slow but good. Ice cream shop good. Evening entertainment lacked variety compared to other mexican resorts. I would definitely not give a golden apple.
Customer Rating: 

TripAdvisor Traveller Reviews
Brilliant Holiday - Room 1146
Paul R, Knaresborough, England, United Kingdom
Thu Jul 19 12:00:21 EDT 2018
We've just got back home from a 12 night stay at the Grand Sirenis. On arrival we were greeted and taken to check in. Then taken on a golf cart to our room. We had one of the new superior rooms, which was amazing. My only comment on the room would be.... we left a daily tip for our maid, this was taken on several occasions by whom ever checked our mini bar, which we didn’t really use. So, to our maid... we did tip you, but someone else was taking it despite us leaving it with your card on our bed, for you. The Room was kept clean and tidy, and nothing to complain about. Perfect room, huge size with everything you need. The resort is massive, we love a walk and explored ever part this resort has to offer. We went to the turtle beach, did many of the trials. We saw every live animal on the resort, it’s like a zoo.. with large reptiles and even dolphins to sit and watch. So much to see and do. The food on the buffet was okay. We found something to eat every day we went, the beach BBQ was great also. It could do with a few more tables and chairs as it was very difficult to find somewhere to sit and eat at the beach BBQ. The restaurants were a little underwhelming for us, great food, but could do with a little more on offer, on some nights we felt we got the buffet just served to us at a table. Japanese and Mexican were our favourite, and had the extra wow expected. A few people mentioned the alcohol being watery.. we never had this. Had quiet a few hangovers to prove the alcohol works.. 😊. Lots of choice. This is a Fantastic resort that has a lot to offer, and should keep even the most bored person busy. So much to see and do. The beach and pool areas. A few people have pointed out the same. If you are going to say people are not permitted to reserve loungers then you should try and enforce this, we spent a whole day down at the beach, when we got there five beds to the side of us were reserved with flotation devices and sea shoes. No one came to these fives beds all day, we walked past on several occasions during our stay and the same beds were still reserved with the items that never seemed to move. Seemed to me a group had placed items on the beds when they arrived, just in case they wanted to go the beach. Its just rude, and frustrating when you are hunting around for somewhere to sit. The seaweed. Yes its annoying. Yes it stops you swimming. But this has nothing to do with the hotel, they don’t put it there. They worked tirelessly to keep the beach front seaweed free, some days were impossible and therefore could not be cleared... again, nothing to do with the hotel. We just used one of the pools on these days. My only point i want to make on what was a perfect holiday. Some, not all, but some staff don't seem to want to be there. A smile and a chat goes along way to making guests holidays special, and to securing a tip... not everyone, but we found some staff unfriendly. Special thanks to our concierge’s.. didn’t catch all of their names. They went out of their way to make our holiday special... very friendly and helpful. Always checking with us that we were enjoying ourselves, they offered lots of advice on things to see and do. Also, Christina, who was our table server in the sky lounge, she was perfect. Lots of smiles, always friendly and worked hard to keep our drinks topped up. These people for us have what all your staff should have... they were very customer friendly, and genuinely wanted to help. The Spa. We spent an amazing morning here. Make sure you include this as part of your holiday. We had an 1.5 hrs water treatment. A 30 minute cromotherepy, a couples massage, and a couples facial. A good half day for a little over £100 each. Great value and we left feeling amazing. If you’re heading here you will have an amazing time. Its a brilliant resort with sooo much to offer. Explore around the whole resort and find its hidden gems. Don’t listen too much to the moaners on here, some people just like a moan. You can’t please everyone. Thanks very much for an amazing holiday, a perfect way to spend our 10 year wedding anniversary and we’ll definitely be returning in future. Craig & Paul R-R (room 1146)

Great Mexican vacation.
jrac61, Middletown, New York
Thu Jul 19 09:59:36 EDT 2018
Very Nice resort with great people and lots of fun. Amenities abound. The hotel staff are definitely number one. Very accomodating. No request to great. Lots of activities and fun. Our concierge was Fernando. NUMBER one in our hearts!!!

Sunbed nightmare!
paddyfaherty, Barnsley, United Kingdom
Thu Jul 19 07:25:32 EDT 2018
So the hotel and grounds are immaculate. We've been here 4 days into a 2 week stay. The hotel is huge. The beach is small but the seas is covered with seaweed so you'll struggle to swim or snorkel in the sea. The food seems ok, not amazing but fine. So far the most annoying thing is having to get up around 6am to reserve a sunbed/lounger or you can forget sunbathing for the day! People go out at midnight and 3am to put towels down. Even though there's a"No Reserving" policy it doesn't get enforced. The alcoholic drinks are very weak and at the swim up bars you don't get straws with cocktails/mocktails which isn't a huge problem but with most made with crushed ice the drinks separate after a few minutes and without a straw you can't mix it so they tend to get left half drunk all over the place!! Let's see how the rest of the holiday goes!!

Great Hotel, amazing country!
Jake C, Nuneaton, United Kingdom
Thu Jul 19 06:53:05 EDT 2018
Me and my partner (Both 27) have just returned from an 11 night stay at Grand Sirenis. We were lucky enough when booking to be able to get the new junior suite, it was fantastic! The room was huge and kept very clean with a lovely balcony, we felt bad for other couples who had paid the same but had the old style! Our concierge staff Guillermo and Maritza were also brilliant and helped anyway they could. The hotel itself is massive but as soon as you get your bearings it is easy to navigate and everything can be reached in 5-10 minutes. The staff keep the grounds pristine and work very hard. The wildlife that wanders around the hotel is amazing, Iguana's, Raccoon's you name it! The pool's were great, we tended to sit at the swim up bar pool more so as it seemed to have a bit more atmosphere. The sky bar was very nice and that was where we tended to relax on the evening's.We didn't manage to catch any of the show's due to meals etc but they always looked and sounded great from afar. The buffet food was great with a lot of choice. The a la carte restaurants were a little hit and miss. We had 5 nights to use them. The Mediterranean and Japanese were great but we didn't think much of the Brazilian or Thai, they were quite bland tasting and the choices weren't great. Best place to eat in the day is hand's down the beach BBQ. We went there a few time's and it was always nice chilling by the beach! The lazy river was fantastic and we spent quite a bit of time just relaxing around it! The excursions are what really made the holiday, we were with TUI so we decided on Coba Maya, Extreme Adventure eco park and Xel-Ha. Coba Maya was amazing, the history behind it was great and the fact you get to climb the ruin's was incredible. It is very high so may not be for everyone.You end the day swimming in a beautiful senote, the water is so fresh and clear it feels like a paradise! Extreme adventure was also fantastic. Start the day quad biking through the jungle and then head to the other park to zipwire, repel into cave's and snorkel in fresh water caves! It felt like a once in a lifetime experience. Xel-Ha was the final trip and was amazing. A fresh water lake that feeds into the sea, it has everything. You can tube down it, snorkel, cliff dive! There is also a huge tower with water slide's that is a must for thrill seekers. Overall it was a special holiday and one we will never forget. Grand Sirenis played a huge part in that and we would recommend it to couple's of all ages and family's. Maybe not a 5* by European standard but overall a fantastic place.

Sport center the best
Sahib S,
Wed Jul 18 09:47:29 EDT 2018
Miguel is the best instructor!! The archery was so much fun he taught me how to use the bow and arrow. The air gun shooting was even more fun it required a lot of skill, however with the help of our instructor Miguel he made it easy for us.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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