Cancun

Grand Sirenis Riviera Maya


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), and one romantic dinner in ŕ la carte restaurant (reservation required; 7 night minimum stay).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
HOTEL LOCATION
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.
Address: CARRETERA FEDERAL - TULUM KM 256,3
Q.ROO, ZONA COSTERA
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
HOTEL FACILITIES
Business Services
Concierge
Meeting Rooms
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Tennis
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
ROOM TYPES
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
JUNIOR SUITE
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Room Service (11am to 11pm)
DINING
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings.
CHILDREN'S PROGRAMS
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 16679reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Nice resort - Dining not so good.
MATTHEW H.
Dec 24 2018
All in all the resort was nice, however, the dining, has something to be desired. My party of six did not like the coupon system at the restaurants. For a four night stay we were only eligible for one meal. The hotel reps did however book us for two more meals at restaurants but couldn't accommodate us at our desired choices, we were told they were booked. This seamed strange because all the restaurants we walked by had plenty of open tables.
Customer Rating: 

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Grand Sirenis vacation
KHRYSTYNA K.
Dec 05 2018
This was my husband and I first time in Mexico. We were celebrating our anniversary. Apple vacation had many great choices, but Grand Sirenis Resort was just what we were looking for, great beach, nice hotel, amazing food and coffee shop, overall it was excellent vacation. We didn't do any excursions and didn't feel bad about it. There were so many activities in resort plus the beach was great, so we were busy every day we were there. Great restaurants and buffet with big selection of food, desserts and drinks. Also if you have kids,we notice there were kids activities and also they remodeling kids water park. We recommend this place. Thank you to our great Apple Vacation agent who helped me to book our vacation and answered all of our questions.
Customer Rating: 

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Check-out process
EDWARD A.
Nov 29 2018
The check-out process was poor. We had to ask several times for someone to take our baggage to the front of the hotel. It was still not there when transportation to the airport arrived.
Customer Rating: 

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Cancun
ANTHONY D.
Nov 24 2018
This is the 10+ times we went there and now they no longer have beach party where they serves dinner. We were looking forward to that and kind of dis-appointed.
Customer Rating: 

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Walkers
CHRISTOPHER P.
Nov 01 2018
Bright beautiful hotel, great grounds and grounds crew. Buffet is better than expected, the theme restaurants were fair, but they limited you to one for the visit. I hope you like to walk because unless you are a member with a special black bracelet you don't get picked up by shuttles.
Customer Rating: 

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Thompson Family Vacation - first time taking the kids out of the US
LEEANN T.
Aug 17 2018
Not the greatest first experience in taking our children out of the country. Nature stepped in and ants came to our second floor room and swarmed our daughters clothing. Guest services acted quickly and sprayed the room but they should've offered to dry clean her clothes with 24-hour turn around. We understood nature happens but we had to shake out her clothes. the beaches - were completely ruined and not functional. Again nature, but we booked our trip through apple and someone should've communicated to us that this occurred so we had a heads up and not let down our children about a beach vacation. Instead we dealt with tears and a pool all week. Would've been nice to know the red tide came to mexico in may. concierge communication was awful - we didn't know you have to book hibachi reservations two weeks in advance, and they miss lead / not communicated information. One example is the dolphin adventure. part of why we picked this resort. Sirenis "isn't affiliated" but we sure do associated them with it. we spent hundreds of dollars on the adventure with our children and all we wanted was one photo but you are not allowed to purchase a group photo - it is against policy. Instead you have to pay $250 for the groups CD when a single photo is $39. I offered to purchase the family photo and they told us too many people not allowed. so you penalize a family of 5 and now we have nothing to show our children. a shame! plus - when booked with the concierge they asked how old the children were when in fact, they should've measured the children. because after we paid and go to the dolphin park two of the seven year old were too small and could not participate in the rides even thought they were old enough. it surely would have respectful to tell us that before we paid and get there and they watch the rest of the children ride. Another let down to the children. If it would've been an adult vacation we would not have cared so much but it seemed like all the bad happened to our children. Not a great first trip for them. Heartbreaking.
Customer Rating: 

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Would not return to this hotel
VICTORIA S.
Aug 11 2018
Check in was slow. They put down Apple vacations several times during our stay. The beach was the worse I've seen, I understand seaweed I cannot understand no serious attempt to pick it up, the stench from rotting seaweed was nauseating. The staff was poorly trained, rearly said hello. The golf carts used by staff were rude and inconsiderate, always top speed and never slowed when passing walkers or going around corners. This hotel is way overrated it's a 2.5 at best and I have been to Mexico 5 times never a complaint. They put down Apple so badly and told us because of the color of our wrist bands is why we did not get better service and less amenities.
Customer Rating: 

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Sirenis Review
DAVID S.
Jun 30 2018
Overall this was an ok trip. I will start with the bad. The beach which is comprised of several coves was unswimmable due to the sargasso mats (seaweed). We chose this hotel largely for the snorkeling and protected cove for my wife and daughter to swim in. We were unable to use the beach during our entire stay. This was very disappointing as we didn’t travel to Mexico to spend time in the pools. Staff told us it had been hit by the sargasso for months now. We feel Apple should have warned us of this ongoing problem. No amount of labor was able to clear the beach. It was a red muck that extends from the shoreline out to about 15 meters. Other than for the unusable beach and the odor of the seaweed this could have been a great trip. The other downside is the hotel reserves the nicest areas of the grounds for “members” and pushed for travelers to sign a hefty membership package in the same vein as time share offers. My other complaint was the quality of the liquor. Generally the lowest sort. The food was ok. The good was the quality of the room. Variety of activities and the grounds are beautiful. Plenty of well manicured and clean space. Excellent pools and lazy river to float on. There were a decent selection of restaurants but even in these the best seats were reserved for “members”. The dive shop offered an excellent dive at an additional cost as expected. Staff were friendly and golf carts were provided as taxis to ferry you across the large grounds. We liked the hotel and staff but we would only return if the seaweed was brought under control. This has been an ongoing problem and travelers should be warned of this before booking a beach holiday. There are other parts of Mexico coastline that do not have this issue.
Customer Rating: 

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A fun place to stay
GREGORY W.
Jun 11 2018
The grand Sirenis was a good property with plenty of activites and great service. the food was not the nest but the staff made up for it. The concierge system was a little weird. they did provide service and were very nice but I think their whole game was to get you into buy some hotel service or timeshare. The beach would have been nice but the weather caused a lot of seaweed. Overall a nice place for the money and great staff. we would go back here again.
Customer Rating: 

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Grand Sirenis review
MARK W.
May 10 2018
Updated rooms were wonderful. The food is typical for Mexico. Great resort and great staff... We would go back for sure!!!
Customer Rating: 

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We love this motel.
THORETTA S.
May 09 2018
We love this place!
Customer Rating: 

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TripAdvisor Traveller Reviews
Mr
Bruce M,
Tue Jan 15 13:21:35 EST 2019
Wonderful place! I was amazed how hard everyone tries to make sure you are having a great experience. We have travelled to many places and enjoyed our trips but by far this place knows how to do it right. Canadians will love this place as will others. Thanks for a great vacation

We enjoyed our stay
Sammenard,
Tue Jan 15 10:31:49 EST 2019
We went to this resort to get away from winter with the purpose of taking it easy and soaking up some sun... mission accomplished! The hotel has rooms in 18 buildings, so it's a large property. It's clean and modern,however I did get a whiff of sewage in a few isolated locations. Runners will appreciate the opportunities that spacious resort provides. The hotel has an eco-theme to it and it's common to see small wildlife nearby. As with all the resorts in that area it is surrounded by a fence and razor wire, so we felt safe. The resort is not adjacent to any towns, so you can't walk off for shopping or sightseeing. There are several eco-theme excursions from the hotel including visiting Mayan ruins. Most excursions cost over US$100/person. Our room was spacious, and clean and the bathroom was large with separate shower and whirlpool tub. Only 1 sink though. There is a mini-bar in the closet that has 3-4 cans of pop,a couple of beers, and a large bottle of water. Not much to look at from the balcony except the jungle. There may be some rooms with ocean-view. The room has a large flat-screen TV with many channels. The default language on most channels is Spanish, but you can switch to English using a button on the remote control. We found the room to be a bit warm and the A/C appeared to be set a 19 degrees Celsius - not sure what the actual room temp was though. The beach is in a cove with some coral islands. There are many Tiki umbrellas and tanning chairs on the beach which makes it appear small and cluttered. I think that most of the beach is man-made as coral can be seen poking through in several spots. The beach is nice though. There is a undeveloped beach just to the south, but it's not maintained - lots of seaweed and trash washed up on shore. Unfortunately, you can't really go for long walks along the beach. During our stay, we experienced some strong on-shore winds which blew seaweed onto the beach. The ground keepers worked hard to clear it away, but had a hard time keeping up to the task. Later in the week, the wind died down, and the tides carried the weeds back out and the grounds crew spent time raking up broken coral that washed up on shore. There are a couple of bars and a grill down on the beach which is really convenient. They have servers who will take your drink orders and I was really impressed with a young lady named Fabiola. She worked 8 hours a day in the hot sun running drinks back and forth and she ws always smiling and pleasant. I found most staff helpful and pleasant and they seemed to appreciate if you made an attempt to speak Spanish with them. There a several places to eat on the resort including buffet and a-la-carte restaurants. The buffet restaurants had lots of choices and mixed things up everyday. I never starved and found some food that I liked and some food that I didn't. Reservations were required at the a-la-carte-restaurants and you should book a couple of days in advance. My wife went to the Japanese restaurant aw was impressed. I noticed that a lot their food is cooked on a griddle and it's common that for many kinds of foods to be cooked on the griddle at the same time, so flavours get transferred from one to the other e.g. meat to fish. This was my first time on the Gulf side of Mexico. It's flatter and more humid than the Pacific side but still very nice. The weather was pleasant and was sunny everyday, although it poured for 3 hours late one afternoon. Overall we had a very good stay, with no big complaints.

Family holiday
julieF3984AZ, Nottinghamshire, United Kingdom
Tue Jan 15 10:17:03 EST 2019
We visited the grand sirenis in December 2018 over the Christmas period and had a wonderful holiday. We are a family of , 2 adults and 3 children and stayed in one of the superior hotel rooms. There was plenty of space and the maid made our children smile every day with a different animal made from towels. There are plenty of loungers around the pools. We preferred the main pool as the children enjoyed playing in it as it has different levels. The swim up bar was great. Although sometimes the music could be a little loud, overall we enjoyed the activities that were put on. We found the beach really beautiful and although it does have some rocks, we thought it made it more interesting. Our concierge, Erick was amazing. He was so friendly and professional, going that extra mile to ensure that we had a wonderful holiday. As has been said in other reviews, the hotel is huge. We really enjoyed walking around the complex, seeing the different animals from the jungle. The only reason why I haven’t given the hotel a rating of 5 is due to the food at the buffet. We found the food there very hit and miss, but it didn’t ruin the holiday. We enjoyed the meals at the a la Carte restaurants- particularly the steak house and the Japanese. The ice cream parlour was great, as was the beach BBQ. If you decide to go on the VIP tour, be prepared for a hard sale. For some people it may work but it would never work for us as a family. We had to be very forceful in saying no. Overall I would defiantly recommend this hotel. The grounds are immaculate, the staff were all very friendly, a really lovely beach and great swimming pools. If they could improve the food at the buffet, it would be amazing.

Great Resort
TlJohnson, Falmouth, Canada
Tue Jan 15 09:38:21 EST 2019
I really loved this resort, the staff were great, the food was good (with the Japanese and steak house being exceptionally good) , the beach has amazing onsite snorkeling, we saw sea turtles regularly. I also loved the huge theater and shows they put on each night, there was always something to do. I would go back.

Family vacation
yanay m,
Tue Jan 15 09:24:09 EST 2019
I love that resort I’m planning to go back with my family next June ... they have amazing shows every night, the rooms all have jacuzzi and balcony the pools are beautiful and everyday different activities ... I was reading another reviews and was about to cancel my vacations I’m glad I didn’t pay attention to those bad reviews because we have an amazing time



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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