great hotel and surrounding's, excellent choice of food and drinks, room service very nice, but internet vary band, takes 5min to load the web page, couldn't work from my room on my laptop and couldn't open my email, it is not worth it paying $45.00US, will ask for refund of internet use. room #1444
second time ive been to Mexico and ive not been disappointed yet.
Check in was quick and everything explained thoroughly by the staff.
Bags where taken to the room by the buggies and shown to our room which was large and spacious. 2 single beds,sofa chairs and table on balcony.
bathroom was big with large bath separate toilet and shower.
there is abig hole in wall between the room and bathroom thankful ours had a large frosted glass window although some dont so check when booking if you are going with older kids.Each block has its own concierge so if there is a problem youve no need to go to reception you can also book the different restaurants here aswell.
we stopped mainly round by the busier pool where a special mention must go to the entertainment staff who were excellent all day. great service by the poolbar staff who filled your glass up well before it was empty and the girls walking round the sunbeds asking it you needed a drink. great work highly appreciated.
We didn't have a problem with the food although some people had the normal moans about it but the buffet was always full of different things with plenty of choice.
The best restaurant we tried without doubt was the Japanese excellent evening in their.Brazilian also very good followed by the Mediterranean.
Didnt spend much time at the beach but there are plenty of sunbeds and the beach bar serves food from 12.00 and theres also a bbq each day which was very good.
if you go in the sea there are afew rocks as you go in so just beware of that but not its not offputting.
Possibly the best thing about the resort is the Lazy River i loved this its excellent just bobbing around with a drink.
At night the shows were very good and full credit to the staff for all their hard work in putting them on.
All in all hard a really good time staff very helpful and a credit to the management
would i go back ???
Finally got round to writing this review, I cam back on the 7th and im majorly depressed. First of all the staff are amazing and literally do anything to help you, our concierge was brilliant and always spoke to us when we walked past their desks or even if they seen us walking through the complex.
Our room was huge and the cleaners always made cute animals out of towels and put them on our bed, it was fantastic. The room was always spotless and the jacuzzi bath is just wow!! the fridge is always stocked with water and cans of pop and beer which was lovely for when we went on excursions as we took drinks from the fridge instead of buying them while out.
The hotel grounds were cleaned 24/7 and there was even people in the pool with a sponge cleaning each individual tile! The beach was very clean and the staff would walk around and get your drinks order which was amazing when you are dying in the heat! The same applies for when you were sunbathing by the pool. For those complaining that beds were reserved early in the morning, stop your whining! im only 20 and still managed to get beds with shade at 8:30am when we got up for breakfast, if you are getting up at 9/10 dont be shocked if half the resort is up and not wasting their holiday in bed and have put towels on one of the loungers!!
We tried the Italian, Steak House and Mexican restaurant, while eating in all of the buffets. The main buffet is amazing and the staff will take your drinks order and pull your seat for you, the are very friendly! We often went there for breakfast despite the little buffet being closer to our room, purely because we enjoyed the atmosphere more in the larger buffet. We ate in the smaller ones for lunch and had burgers and the usual but they had many options for everyone! The steak cooked in the main buffet at dinner was amazing, they have many options for everyone! The Italian restaurant stood out the most for us, it was amazing i cant even put it into words!
Our first trip was to chichen itza which took us to the grounds with a tour guide, to a sink hole and to a mayan village. I recommend this highly, its such a wonderful experience especially the sink hole!
Second: Excaret - This is a national park with lots or underground caves and lakes, which take 45 minutes each! we took a taxi there and it was 310 pesos, so not too bad for how far away it is! The rivers and caves are amazing and wonderful to do with a go pro or camera, they also have a zoo portion to this park, so we did this first and then the water section, goggles, flippers and life jackets are all provided.
Third: We went to Tulum which is ancient ruins, but not as good as chichen itza. Afterwards we went on zipwires which was part of the adventure side of the day trip.
Fourth: We went to coco bongos, and they take you to 3 pre-bars and then to coco bongos where every drink is included. I had the best night here and it was so much fun! Made a few friends from the hotel aswell.
Fifth: Lastly we went swimming whale sharks, this was the highlight of our holiday and the perfect way to end the holiday! We went out with a tour guide and managed to see 80 whale sharks and swam with 10, it was such an amazing experience! I was terrified but once in the water you swim alongside them and just enjoy yourself!
During our stay we also took the colectivo to akumal beach and swam with turtles for around Â£15 pounds, they will charge you more but just haggle them down.
The hotel also had a beach party one night, which was fantastic and very lively which was perfect for people my age! They also had a nightclub which the gold buggies took you too, which was hilarious! So much fun!
Not going to lie this holiday was expensive but it was worth every single penny! I would 100000% return! Loved it
We stayed here four our honeymoon from the 7th to the 21st June and we had a great holiday. Here are a few points:
The location is away from anywhere built up which we enjoy, it is about an hour and a half from the airport on its own beach with clear sea and thousands of fish....fantastic for snorkelling. The area and the grounds were beautiful and tirelessly kept clean.
The room was fantastic. The room was clean and tidy, we are a couple that don't really spend a great deal of time in our rooms other than to sleep and wash in so as long as it is clean and tidy we are more than happy. We loved the room set-up and were not bothered by the openness of the bathroom and the living area.
You get three free visits to the a la carte restaurants per week! We went to the Brazilian, Mexican, Steak House, Thai, Japanese and the Mediterranean which we could not fault one. Our best for entertainment was obviously the Japanese restaurant but for the food we would say we enjoyed the Steak House the most. In all we could not fault service.
The normal restaurant has a huge amount of choice and it amazes me when people complain about the choice on offer, if you cant find something you like with all that is on offer then you must be a fussy eater!! A lot of the food is repeated every day but I don't have an issue with that as long as the food is nice which it was then I don't have an issue with it.
We had a honeymoon dinner at the beach bar which was a lovely experience made all the better for seeing another couple on honeymoon not talking and the husband playing Candy Crush...it amused a few other newly weds as well.
This was our first holiday to Mexico and we loved the people of Mexico. The staff here were excellent, hard working and always worked with a smile on their faces! The staff on the resort can not be faulted and made the stay very pleasant and enjoyable.
We would like to say a special thanks to our concierge Rubi, we stayed in the Ikaban block and she ensured we got all our a la carte restaurants booked on our first morning in Mexico so we could then relax for the rest of our stay plus she was always on hand when we needed assistance,
The shops on site had many bits and pieces that you could take home as souvenirs plus items that you would need during your stay. While some people were saying they found it expensive we didn't find them to be overly expensive but you have to accept that shops on the resort will often charge that little bit more. We were happy to pay the prices and took home quite a few items.
We spent most of the time closet to our block and enjoyed our time there, yes it was lively with games being played and people having a few too many but it makes for great people watching. The bar staff work really hard to ensure you are not waiting long to be served. The other main pool which was larger and had a deeper end was a little too noisy and active for us, it appeared that the guys that just wanted to drink far too much were drawn to this pool. We never used the quiet pool as all the loungers were taken and it appeared you had to get there early to reserve a spot but we were not bothered by this. We loved the lazy river although it is quite an experience getting on and off the inflatables :-)
The bars serve up some fantastic cocktails and having read other people complaining about the lack of alcohol I was concerned but I found this to be a lie, they were very generous with the amount of alcohol! Plus you certainly don't have to tip to get good service, there were times when a drink would be passed to me before I even finished the one I was drinking. We enjoyed our daily visits to the coffee shop for our caffeine fix, they had a large variety to choose from and tried as many as possible (the tequila coffee was interesting, I wasn't sure I would enjoy it but I did).
We only had a couple of issues with the resort:
1. The first problem we had at the resort is not down to the resort itself but the people staying there, for me going on holiday is about relaxing and switching off from your everyday life but people just cant stay off the mobile phones and tablets to go on social sites or to phone people, our phones stay on plane mode during our holidays and are only used as alarm clocks.
2. You always get the idiots (normally always the Brits I'm afraid to say which makes us look like complete morons!!) that take the all inclusive element a little too far and just throw drinks down their throats one after another, dont get me wrong, I love a drink and have been known to over indulge but you can drink all day at a slower pace and still enjoy yourself.
3. Sadly there isn't a chill out/quiet bar on the resort, the lobby bars are the only ones you have at night (or the disco) and due to the openness of the lobbies they echo which with all the guests there at night it can get really noisy.
Overall we had a great time and would recommend it. However, due to the lack of a quiet chill out bar we would only return if it was on a great offer.
when we first got to the hotel the check in was very quick and very well explained where everything was the only problems was we only found out when we actually got to the hotel you have to pay Â£28 per device for the wifi for 2 week and also more money if you wanted the safe, but when we have been to other hotels with a 5 star this all usually included, within the first few days we had situated self around the pool closest to our room which was brillant as there was a swim up bar and the entertainment team was brillant kept everything nice and lively also the bar staff was brilliant the best ones was amilicar and danilo they was the main 2 on that bar and they made your holiday so much better. the other good thing about this resort is they have there own dolphin show and also you can swim with them all within your resort which was brillant. we also had a hydrotherapy and a massage which was very relaxing and very well looked after. the beach and the whole resort grounds are very well looked after and always cleaned the sea is out of this world where we seen loads of fish it was really breath taking the best thing about this hotel you could book all your trips within the hotel which we did and swam with turtles and did the underwater cenotes also did the deep sea fishing which was amazing and defintley would reccomened people to tryit with the aqua excursion team the only bad thing about this hotel was as we didnt want to pay the stupid money they wanted for the save i kept my money in the bed side draw which i will never do again as time went on i relaised Â£100 pound of my money had been taken we didnt notice this straight away but once we did we imformed them straight away which then i did a report and they investigated it further as there was no real evidence they said nothing could be done about it as for that the holiday was brillant in itself and defintley will he returning