Grand Sirenis Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymoon: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required). Minimum 7 night stay.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Siam - Thai cuisine
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 14641reviews
What to expect

Apple Vacations Traveller Reviews
Oct 10 2017
This is not a 5 star resort, the staff and service is the best part of this resort
Customer Rating: 

What not what I expected
Aug 16 2017
This trip was not our first trip with apple or to Rivera maya, but I would never recommend this resort to anyone. The grounds were very spread out, at certain points of the day the only food that was available was room service (like between 10-12 in the morning,etc) our bathtub overflowed through the walls and flooded our room and my husband fell on the marble flooring. The manager offered to upgrade one of our dinners and then charged us for it, we were sold on the dolphins are 359 for my family and they ended up charging us 425.00. They spoke very little English on this resort all of the tv channels were Spanish (but not at the other resorts we have visited) the entertainment was left to be desired. The entire hotel has slick floors so if it rains people are falling everywhere, surely not the place for the elderly. The pools were missing tiles, the ashtrays were always full. I would never go back to this resort or refer anyone to go there. Our apple staff at the airport and the hotel were wonderful, but that about the only positive thing I took home from this trip.
Customer Rating: 

Excellent Hotel!
Aug 07 2017
We really enjoyed Grand Sirenis! The rooms were spacious and clean! We will be going back!
Customer Rating: 

Wonderful Vacation
Aug 01 2017
Overall the Grand Sirenis is great place to spend a much needed vacation. The staff are all friendly and helpful. Shout out to our concierge Angeles who help us planned our activities. The food they serve are good but the cocktails at the bar could be better. Maybe they can serve a better alcohol with it. ;) We did the bike tour to see the cenotes within the compound but be warn it will be workout to ride the bikes they have. I just wish they would provide a better set of bikes or at least maintain it (make sure the tires have air). They do try to sell you membership which on various occasion can be a little too much. Jaime Lopez though made that experience more enjoyable. We would definitely put this place as one of our go to place for future vacation.
Customer Rating: 

Love the Grand Sirenis
Jul 14 2017
We love the Grand Sirenis Riviera Maya. 2 years in a row and we hope to return again next year. The entire staff makes you feel like family.
Customer Rating: 

May 24 2017
The vacation was amazing! We were upgraded to a superior suite, the first day received a fruit basket with a bottle of tequila and the last day a bottle of champagne. The grounds were lovely with spider moneys in the trees, dolphin pool, lazy river, 3 pools, diving shop, spa, and great restaurants and bars. The staff was beyond friendly, courteous. Hats off and thanks to: Front desk - Alicia, Patricia, and Alexander; Concierges - Angela and William; The shuttle driver , Juan wonderful! Could not ask for a better vacation!
Customer Rating: 

Great Servicw
May 05 2017
I really enjoyed staying at Grand Sirenis. The staff was amazing and always attentive and helpful. I also really enjoyed our room and accommodations.
Customer Rating: 

False Advertisement and a Dissapointment of a Resort
Apr 26 2017
Let me outline all the issues that we had: 1) Room is as described but too far from the water: For some reason, we were pushed to rooms with a view to a wall of trees. Far from everything. Other people got similar rooms but much closer to the water. From the website, it makes it look as if almost all rooms have some form of view to the beach/ocean but that is a complete false advertisement. 2) Unresponsive Concierge: It was difficult to get anything booked since the only guy assigned to the building that we were in, could not take care of all the families waiting. Other concierge people never tried to help. 3) Rude staff: I was trying to reach to the SPA in time (I left with 30 minutes in advance) and the carts took forever to come. Because too many people were trying to get in, I could not get in on the first one. I asked him when is the next one coming, and he could not responde (I speak perfect spanish). While waiting for the next cart, my wife which was on a different cart, overheard them talking on the walkie talkie about me. They were calling me "names". 4) Beach was bad: Really?? All shells and no sand? Also, the only good beach was only for Club Members, WTF?? If I am travelling to the caribean, I expect to have at least some good beaches (at least better than the ones near my house). 5) Food on the restaurants was horrible (almost worst than the buffet): Japanese Cheff burnt our rice and chicken. Mexican Restaurant had no working AC and the food was mediocre. Steak house served us "Filet Mignon" but I could tell it was not Filet Mignon. The meat was hard and full of fat (and with no flavor). 6) Limited space: The only place that was ok was the pool, but there was little to no space to stay. Always full (since nobody was going to the beach) and impossible to get a place to lay down nearby. Yet, the pool for Club members had everything that you could have and was empty. 7) Some of the shows were horrible: It felt that I was watching a high school musical rather than a professional show. 8) No carts available to move around the complex. Since we were so far from everything, and the carts were only available for club members, we end up walking everywhere. If it was only my wife and myself it would have been fine, but when you are carrying a two year old, it is not. 9) Pushy sales pitch. There was no need for me to "confirm my return" yet you use that excuse to start your sales pitch. If I want a sales pitch, I can go to another place. (and more)
Customer Rating: 

Grand Sirenis Riviera Maya Review
Apr 25 2017
I was overall not as pleased with this resort as others I have visited. We had a junior suite, which was not really a suite and too small for my family. The room was clean, but nothing special. The food was good and the staff was really nice. The pools and grounds were beautiful. Food choices for children were limited, which really affected our vacation.
Customer Rating: 

Apr 17 2017
The place was too big, too loud and too many kids
Customer Rating: 

Apr 11 2017
The people were just amazingly kind and helpful. We loved all the food.
Customer Rating: 

TripAdvisor Traveller Reviews
A must for any style of holiday
Peter R, Pontypool, United Kingdom
Sun Oct 22 23:38:52 EDT 2017
superb friendly staff and food the restaurants were better than i expected large rooms , hot weather swam with turtles in the bay living freely, a small issue with cockroaches but we are in a rain forest area don't let that put you off. if you want it busy by the pool you can quite by a pool you can relax on the beach you can , this resort has it all, if we had no coackroaches would have given 5 stars, despite being all inclusive only saw two really drunk people all holiday

Very relaxing and fun location
Sun Oct 22 16:08:51 EDT 2017
Just got back from the Grand Sirenis Riviera Maya a couple of days ago. We have traveled many places, and typically avoid All Inclusive locations because of the cost, given the fact that we have five children, and prefer doing things on our own. This time, the deal struck where we could fly cheep, last minute so we jumped on the opportunity with little time to plan in advance. We stayed in the standard room, which was perfectly adequate. Actually didn't end up doing much more than sleeping and showering in the room, because there was lots to do. The mini bar is more like a fridge with a few cans of soda and a couple of beers. No snacks. Room service is available until 10pm without any additional cost, and there is always a restaurant open somewhere on site, so I didn't starve. The buffet was adequate, but nothing special. They tried to add variety with theme nights, but it really didn't change that much. The a la carte restaurants are adequate, but not high end. Pool areas are nice, kept clean, and provide enough space for whatever you want to do, be it quiet relaxing or kids splashing. We attended the 2 hour sales presentation in exchange for a discount. Not near the high pressure that we have experienced elsewhere. Actually very informative to learn their membership VIP program vs the typical time share we are used to. Not a program that meets the needs of my family, but good for some. Shows are very low end. Lots of lip singing and simple choreography. Sometimes I couldn't tell if they were intending a parody or if they were just that bad. Nevertheless we sat thru each show in it's entirety and it did provide entertainment. The beach area is teaming with fish. Nice location with a couple of different inlets to break up the people into smaller groups. We were literally swarmed with fish when we walked into the water. Likely because many of the guests feed them the fish coordinate people with a source of food. The dolphin experience is a great deal! we purchased 2 for 1 from the hotel on the high end package and spent 1/5 of what we spent in Hawaii for 2x as much time with dolphins. The location is a long way from the airport, but the hotel did arrange transportation to/from the airport for $45. We rented a car (also on site) to get out and see a few ruins and Playa del Carmen. All considered, this is like a low end Carnival Cruise, but without the sea sickness. Solid 3-4 stars but not even close to 5 stars.

Amy C, Derbyshire, United Kingdom
Sun Oct 22 06:53:41 EDT 2017
What a beautiful hotel and country! We stayed for 2 weeks and had a wonderful stay- we would definitely choose to stay again. Very few downsides- the floor is ridiculously slippy when it has been raining and some of the restaurants (Italian) were very disappointing. However many many good points- the staff are so friendly, the entertainment team are brilliant, the buffet food is tasty, most restaurants are tasty- the Japanese and Steak House are truly delicious, the coffee shop is lovely, the lazy river is good and next to no waiting time to get on it, the beachand sea is beautiful, I could go on and on. We would definitely choose to go again!

Wonderful honeymoon
Elke A, Brussels, Belgium
Sun Oct 22 06:00:01 EDT 2017
We were at Grand Sirenis for a week... and would have loved to stay for another one! We had a nice refurbished junior suite on the second floor, overlooking the exotic garden... Great bed, loads of space, very clean, lovely rain shower... Our concierge Liz was very friendly and helpful. She arranged us a nice romantic dinner on the beach, a breakfast in the room... We were offered a tour to see the member areas and even more luxurious suites, but politely declined that. We were more than happy with what we already had and they were not pushy to change our minds... Food was overall good. Breakfast: there was nothing you could wish for that wasn't provided! Really delightful! At lunch we usually went for some grilled meat and pineaple at the beach barbecue. Dinners at the brazilian, mexican and steakhouse restaurant were nice. The desserts were sometimes a bit basic but hey... we ain't that picky ;-). At the buffet restaurants there was a lot of choice. I might have preferred some more local dishes, like the ones served on the mexican theme night, which was really yummie! We also booked a couples massage at the spa and came out really relaxed! Qualified staff, friendly, aroma therapy... Pools at the resort are nice and clean. We preferred to hang around by the u-shaped pool, were we found quiet spot to read a book and sip some Margaritas... Great snorkling at the beach, but make sure you wear water sandals. There are stingrays near the shore and we also spotted some sea urchins. When you love wildlife, like we do, this is the place to be! The resort really respects nature and lets the jungle wildlife live their lifes... We spotted iguanas, coati's, spider monkeys, toucans and other exotic birds, agouti's. Seaturtles nest on the nearby beach! We had a wonderful honeymoon and would definately recommend this resort to our friends. We also might come back soon 😊

One of my favourites!
Danmeri, Moose Jaw, Canada
Sun Oct 22 04:46:43 EDT 2017
We have been to the Grand Sirenis twice - Once in 2015 and once in 2016. We travelled with another couple and again with our 2 children (12 & 15). Both visits were wonderful. We enjoyed all that this resort has to offer. We're very low key, low maintenance vacationers, and generally just want to kick back in the sun and get away from our Canadian winters. One of the highlights for us on both trips, was the Brazilian steakhouse restaurant. The wait staff are engaging and fun, and it's a not to be missed experience. We enjoyed the theme nights at the buffet. The food and service was always excellent. Food was fresh, hot, and the large selection was never repetitive. Poolside service at the quiet pool by the beach was excellent. We also enjoyed the beach snack bar/grill, and especially loved the delicious Achiote seasoned chicken wings every day. My husband is a scuba diver, and he enjoyed the on-site dive centre and personalized service. He said the dives he booked were excellent, safe and professional. We also took advantage of booking a snorkeling tour to Akumal with the dive centre at the resort, and it was great to be able to just walk down to the beach and hop on the boat. Christian was especially accommodating and helpful of my friend, who was not a strong swimmer and had some anxiety. When it was clear she would not be able to manage the snorkeling on her own, he led the tour with her holding onto a life ring and towing her along. We loved the beach here. Surprisingly good for this area, in a little cove, so very calm. There is shallow reef surrounding it, so also nice for leisurely snorkeling, and a pleasant amount of underwater life to look at, including small rays. My children (ages 12 and 15) were never bored. They loved the beach, the lazy river and especially the ice cream shop! We adults loved the coffee bar, and the smoothie bar is a really refreshing treat as well. The resort is large, but once you get your bearings, it's very easy to navigate. On our first visit, we stayed mainly to the areas around our building, but on our second vist, we explored the connected 'sister' resort, as well as took a walk up the perimeter road to where the sea turtles nest. We also enjoyed some of the nightly entertainment at the big outdoor theatre - The Michael Jackson tribute show was surprisingly well done. This is a great choice for singles, couples or families, and I noted they were very welcoming of LGBTQ guests as well, which was lovely to see.There's really something for everyone at this resort, and you can be as busy or as laid back as you choose. Hope to be back again soon!

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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