Grand Sirenis Riviera Maya

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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, surprise gift, flowers upon arrival, one honeymoon breakfast in room (reservation required), and one romantic dinner in ŕ la carte restaurant (reservation required; 7 night minimum stay).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 11 years and under).

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), and one romantic dinner in ŕ la carte restaurant (reservation required; 7 night minimum stay).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-87...
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings.
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 16413reviews
What to expect

Apple Vacations Traveller Reviews
Nov 01 2018
Bright beautiful hotel, great grounds and grounds crew. Buffet is better than expected, the theme restaurants were fair, but they limited you to one for the visit. I hope you like to walk because unless you are a member with a special black bracelet you don't get picked up by shuttles.
Customer Rating: 

Thompson Family Vacation - first time taking the kids out of the US
Aug 17 2018
Not the greatest first experience in taking our children out of the country. Nature stepped in and ants came to our second floor room and swarmed our daughters clothing. Guest services acted quickly and sprayed the room but they should've offered to dry clean her clothes with 24-hour turn around. We understood nature happens but we had to shake out her clothes. the beaches - were completely ruined and not functional. Again nature, but we booked our trip through apple and someone should've communicated to us that this occurred so we had a heads up and not let down our children about a beach vacation. Instead we dealt with tears and a pool all week. Would've been nice to know the red tide came to mexico in may. concierge communication was awful - we didn't know you have to book hibachi reservations two weeks in advance, and they miss lead / not communicated information. One example is the dolphin adventure. part of why we picked this resort. Sirenis "isn't affiliated" but we sure do associated them with it. we spent hundreds of dollars on the adventure with our children and all we wanted was one photo but you are not allowed to purchase a group photo - it is against policy. Instead you have to pay $250 for the groups CD when a single photo is $39. I offered to purchase the family photo and they told us too many people not allowed. so you penalize a family of 5 and now we have nothing to show our children. a shame! plus - when booked with the concierge they asked how old the children were when in fact, they should've measured the children. because after we paid and go to the dolphin park two of the seven year old were too small and could not participate in the rides even thought they were old enough. it surely would have respectful to tell us that before we paid and get there and they watch the rest of the children ride. Another let down to the children. If it would've been an adult vacation we would not have cared so much but it seemed like all the bad happened to our children. Not a great first trip for them. Heartbreaking.
Customer Rating: 

Would not return to this hotel
Aug 11 2018
Check in was slow. They put down Apple vacations several times during our stay. The beach was the worse I've seen, I understand seaweed I cannot understand no serious attempt to pick it up, the stench from rotting seaweed was nauseating. The staff was poorly trained, rearly said hello. The golf carts used by staff were rude and inconsiderate, always top speed and never slowed when passing walkers or going around corners. This hotel is way overrated it's a 2.5 at best and I have been to Mexico 5 times never a complaint. They put down Apple so badly and told us because of the color of our wrist bands is why we did not get better service and less amenities.
Customer Rating: 

Sirenis Review
Jun 30 2018
Overall this was an ok trip. I will start with the bad. The beach which is comprised of several coves was unswimmable due to the sargasso mats (seaweed). We chose this hotel largely for the snorkeling and protected cove for my wife and daughter to swim in. We were unable to use the beach during our entire stay. This was very disappointing as we didn’t travel to Mexico to spend time in the pools. Staff told us it had been hit by the sargasso for months now. We feel Apple should have warned us of this ongoing problem. No amount of labor was able to clear the beach. It was a red muck that extends from the shoreline out to about 15 meters. Other than for the unusable beach and the odor of the seaweed this could have been a great trip. The other downside is the hotel reserves the nicest areas of the grounds for “members” and pushed for travelers to sign a hefty membership package in the same vein as time share offers. My other complaint was the quality of the liquor. Generally the lowest sort. The food was ok. The good was the quality of the room. Variety of activities and the grounds are beautiful. Plenty of well manicured and clean space. Excellent pools and lazy river to float on. There were a decent selection of restaurants but even in these the best seats were reserved for “members”. The dive shop offered an excellent dive at an additional cost as expected. Staff were friendly and golf carts were provided as taxis to ferry you across the large grounds. We liked the hotel and staff but we would only return if the seaweed was brought under control. This has been an ongoing problem and travelers should be warned of this before booking a beach holiday. There are other parts of Mexico coastline that do not have this issue.
Customer Rating: 

A fun place to stay
Jun 11 2018
The grand Sirenis was a good property with plenty of activites and great service. the food was not the nest but the staff made up for it. The concierge system was a little weird. they did provide service and were very nice but I think their whole game was to get you into buy some hotel service or timeshare. The beach would have been nice but the weather caused a lot of seaweed. Overall a nice place for the money and great staff. we would go back here again.
Customer Rating: 

Grand Sirenis review
May 10 2018
Updated rooms were wonderful. The food is typical for Mexico. Great resort and great staff... We would go back for sure!!!
Customer Rating: 

We love this motel.
May 09 2018
We love this place!
Customer Rating: 

On my 8th visit, the Grand Sirenis is still my favorite place!
May 04 2018
Upgrades have been instituted, did not disappoint. Staff seemed very happy we had returned & were very accommodating. If you enjoy nature above & under the sea, this is the place to be!
Customer Rating: 

Apple is the only way to travel
May 02 2018
This was the second time in less than a year I have traveled with Apple to Sirensis. Both times I have been upgraded in resort since I travel with Apple, which included upgraded to Superior Junior Suite, fruit basket with tequlia at arrival and champagne prior to leaving. Already recommend to co-worker and veterinarian.
Customer Rating: 

Very noisy
Apr 15 2018
The hallway outside our unit echoed terribly, combined with a thin door made for several sleepless nights. We were woken up constantly by loud guests and golf carts late into the night. The resort would do well to modify it's buffet to focus more on quality and much less on quantity. The beachside dinner was a farce, extra cost to eat the same food available at the buffet. The shuttle service was a mystery, there did not appear to be any schedule despite what we were told. We would have enjoyed playing a game or two of pool in the sports bar, if it weren't for the fact that the tables were constantly tied up by unsupervised children even at 11 o'clock or midnight. Bars should be off limits to children. The spa was a very nice experience, we enjoyed that very much.
Customer Rating: 

2018 trip
Apr 11 2018
We choose Apple Vacations every year because of their repeatable process. Easy to make reservations and transfers. Special dinner on the beach for Apple customers was a treat.
Customer Rating: 

TripAdvisor Traveller Reviews
Wonderful holiday
Sharon S, Portsmouth, United Kingdom
Thu Nov 08 10:06:22 EST 2018
We stayed for 2 weeks at this wonderful hotel. I had read all booked the reviews and like many others we were worried by some of the people's comments and the sea weed situation but I can honestly say we had nothing to worry about. The rooms were huge and so clean. The food was excellent and the staff we brilliant. The entertainment was amazing and it was a wonderful holiday. Would definately recommend and would certainly go back again. Excellent hotel.

Excellent hotel second visit
Gail B,
Thu Nov 08 09:09:27 EST 2018
This hotel is excellent second visit and won’t be the last ,hotel is spotless staff are sooo friendly and can’t do enough for you as are the concierges .No faults with food always plenty to choose from and the beach barbecue is always a choice from the restaurants if you don’t want to go in restaurant . The Japanese al a carte is the best I have had . Well done Sirenis for giving us another brilliant holiday

Amazing Hotel
LouJo16, Liverpool, United Kingdom
Wed Nov 07 10:04:54 EST 2018
Stayed here with my girlfriend for 10 days and we loved every minute of it. The hotel is lovely and clean and staff are very helpful. The complex is huge, it took us most of the 10 days to find everything. The Japanese restaurant was our favourite we only wished we had booked to go there more times. The buffet is beautiful and has different types of food everyday so you can not get board of the same thing everyday. The was the food is presented everyday is amazing, so much effort goes into it. The pool area was lovely, plenty of sun loungers and umbrellas to choose from, the swim up bar was out favourite. The staff were so friendly and attentive, remembering our names and drink orders, they were even making us drinks they thought we would like which were amazing. All in all our experience here was amazing, thank for making our experience to Mexico one to remember.

Great resort!
J694YOannes, Saskatoon
Wed Nov 07 04:20:09 EST 2018
Big resort with lots of options. Love the coffee shop and the lazy river. Wonderful restaurant choices and the theatre where the shows are is one of a kind. The option to snorkel right in front of the resort was very convenient.

Carole N,
Tue Nov 06 14:05:34 EST 2018
Arrived yesterday, for 2 weeks. The place is amazing !!! Our room is a superior junior suite and it's huge. The staff are all so lovely and helpful and go all out to please you. The food, so far has been outstanding, looking forward to the next 2 weeks.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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