Grand Sirenis Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymoon: Fruit basket, bottle of sparkling wine and tequila, one honeymoon breakfast in room (reservation required), surprise gift, and one romantic dinner in la carte restaurant (reservation required). Minimum 7 night stay.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 years and under).

With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.

There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.

Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.

Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
Situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the Cancun airport.

Local Phone: 011-52-984-875-1
Toll Free Phone: 866-408-9995
Fax: 011-52-984-875-9419
Business Services
Meeting Rooms
Physician on Call
Number of Pools: 3

Swim-up Bar
Three swimming pools with a Lazy River and seperate children's pool.
Number of Courts: 2
Outdoor Courts: 2
Court Fee: Fee for lessons
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera. Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants. Beach:
Total Rooms: 504
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Room Safe
The advanced sleek, contemporary design of each 560 sq ft units offer maximum relaxation with spectacular views. Suites are available with the option of a king sized bed or two double beds.
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe

Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
La Gira Rodizio - Brazilian Grill restaurant.
Las Barcas - Mediterranean restaurant
Cinecitta - Italian restaurant..
El Patio - Mexican restaurant.
Le Relais Gourmand - Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Siam - Thai cuisine
Ikebana - Japanese restaurant.
El Rancho - Steak-house restaurant
Daily Activities & Entertainment:
Gymnasium, Table Tennis, Darts, Billiards, Beach Volleyball, Five-a-side Football Pitch, Shooting Range, Archery, Dance Lessons, Spanish Lessons, Kayaks, Excursions (fee required)
Nightly Activities & Entertainment:
Wide variety of shows and themed evenings. Gala dinner with lobster (one per week)
Up to 5 hours of activities every day
Applicable Ages: 4-12 years old

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
5485 Recommend
5485 past Apple Vacationers would recommend Grand Sirenis Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11268reviews
What to expect

TripAdvisor Traveller Reviews
Low Quality and Overrated
Heather P,
Thu Jun 15 09:50:50 EDT 2017
As others have stated, there are two resorts within the campus. We stayed in the rooms rather than suites. I positive reviews have been from the white rooms I think. Food The food was horrific. Even the a la carte restaurants had no idea what premium dining is. The steakhouse used a griddle rather than a grill for their steaks. There is no ingenuity or chef originals. It seems everything is prepackaged or cheap. The one thing I heard over and over was drink! It's like they think you won't notice the miserable conditions if you drink more. Not all Americans come to Mexico for a cheap drunk. We went to XelHa for one day and we're so thankful to get edible food. It made me angry that a place that had the same buffet setup and was an outdoors buffet had better quality and better food. Being a frequent cruiser I'm used to all-inclusive having food available 24x7. Not so here. They have a strict schedule as to when areas are open and that's it. Rooms Since there was so much said about theft, every day we hung the do not disturb sign and every day someone "cleaned" our room. Sometimes they just took our used towels. Other times they did that and made up the beds but when I don't want anyone in my room I hang the do not disturb sign. Didn't work. We stayed in Jaban. The whole place needed a good scrub. The whole resort was clean on a surface level. It all smelled. The water smelled like sulfur and the bathrooms were horrendous. To cover the smell they used a wintergreen scent which literally made me gag while trying to use the facilities. The whole resort just smelled like sewer. The bathtub was a huge jacuzzi but it didn't drain and I didn't want to deal with someone fixing it so we just used the shower. The air conditioner couldn't keep up. It was so hot and I think the biggest issue is one night we actually caught the lady "cleaning" our room. She propped the door open the entire time she was cleaning. Letting all the cold air out if the room and the air conditioner was not good enough to keep up without letting all the cool air out! With all that said, we had no trouble with theft. We did not use the room safe. Hospitality/General Resort The resort grounds are beautiful. The water is pretty but there were red flags up every day so we couldn't enjoy the ocean or scuba. That is beyond their control. The lazy river is awesome. Everyone was friendly and nice but the whole place had a shady feel about it. Like the resort is in trouble and they'll find ways to fleece you out of as much as they can while you're there. Maybe it's just my point of view. The resort is huge and there is a LOT of walking because although they say shuttles run every 15 minutes I call BS.

good food,nice people.
vance59, northumberland
Thu Jun 15 08:58:13 EDT 2017
just returned from the grand sirenis,had a fantastic holiday..there are some minor niggles..but thats all they are(like:-could have done with a dark beer on the pumps as a change from the lager..very minor whinge!.)the food was always good,even in the buffet restaurants(which I didn't expect).the hotel is in large spacious grounds(not a problem for the infirm, as there are little trolley buses whipping around the resort constantly which you just flag down).the bar & restaurant staff are friendly & very Helpful(buenos dias to Elisa,Elvina,Teresa & Isabel in the mayan lobby bar,Jesus & Moses in the riviera lobby bar,Leo down in the beach bar...wonderful people all. my room was always clean & of course had an elaborate towel arrangement..any problems..see your concierge just down in the corridor of each block(unfortunately cant remember all their names). from the hotel we enjoyed two trips to coco bongo(very good)..& one to chichen-itza( Superb)..would have done more,but didn't bring enough money to do the rest of the minor quibbles..1 why different coloured arm bands for different nationalities?..2 you need to take water shoes if you are using the beach(there is a stetch of pebbles just off shore for most of the beach). overall a very nice hotel,loverly people...excellent food..what more could you want?.

Typical V,
Thu Jun 15 04:07:51 EDT 2017
For a family couple solo faction out here is absolutely amazing no joke they have so many things here to do I love this hotel so much and I would come back here anydag off the week 5 STARS from me!!👌👍👍

Friendly family hotel
nicgib, edinburgh
Wed Jun 14 13:01:41 EDT 2017
This was our first time in Mexico and was recommended this hotel by friends who stayed in 2015. We booked with Thomson and travelled from Glasgow on the dreamliner. I Was not looking forward to the Long flight but it was a very comfy seat in extra leg room, well worth the extra money. Getting through Cancun airport was a bit of a nightmare, not enough staff in passport control. The transfer to the hotel was about an hour. The Hotel itself is massive and well laid out. There are ala carte restaurants you can book a coffee shop and ice cream parlour. We used the quiet pool which was nice but would have been better if it was adults only. I Have to say a big thanks to our waiters Saul in the morning buffet and Gabriel in the evening buffet, who were brilliant. Our concierge Issac and Libertad made sure we had everything we needed during our stay and greeted us with a smile every morning. The hotel is set within the jungle and there is lots of wildlife to see, iguanas, raccoons and birds. We also saw a turtle and a stingray whilst snorkelling in the hotel bay which was so amazing. We stayed in May and it was very hot and humid so be prepared. The main purpose of our trip was for scuba diving. We dived some cenotes whilst here and used Underworld Tulum, a brilliant dive company and would thoroughly recommended to any divers out there. We will definitely return in the near future.

Birthday treat
Katkitten, Spalding, United Kingdom
Wed Jun 14 11:34:51 EDT 2017
Hotel was ok but not 100%,we had problems getting in door and got cards changed 4 times but still no joy,not very helpful in getting things sorted, whirlpool bath flooded and was not fixed so not able to give it a go, coffee machine wouldn't work and just couldn't be bothered to ask anymore. The complex itself was lovely from the pools,to the beach,the lazy river was amazing,the Dolphins which I and my brother in law swam with brilliant. Food was ok always something to eat but lunch and dinner buffet was very similar, some of waiters not very keen to look after you unless they could see notes in your hand to tip.. Bar staff in friendly u less again you tipped all the time. Disappointed never see a raccoon but did see cotes plenty of lizards,pig looking creatures and monkeys,and the fish swam around our feet in sea,my partner managed to see turtles in the sea also. Entertainment was good most of the time very nice sitting in the sky bar. Went to Playa del Carmen by taxi beware if you do as on the way back we where all over the road we do believe our driver was falling asleep scary times.... Do think as a very large hotel we shouldn't have to pay extra for wifi we already paid to stay an extra £36 was gained from us and I should say nearly every one, disgraceful Even thou we had a very nice holiday I don't think I would rush back to this hotel

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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