Exceptional Values! Honeymooners: Bottle of sparkling wine, one honeymoon breakfast in room (reservation required) and one romantic dinner in a la carte restaurant (reservation required; minimum 7 night stay).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 17 and under).
With its modern architecture, Grand Sirenis Riviera Maya combines elegance with harmony. In an incomparable setting, surrounded by nature, a Mayan ruin, beautiful white sandy beaches, and crystal clear water, coral reefs-this resort is a paradise in the Caribbean that is totally unique. This all-inclusive resort has a perfectly conserved Mayan ruin and a "cenote". Grand Sirenis Riviera Maya is situated alongside a fantastic beach, making the location one of the best on the entire Riviera Maya.
There is something for everyone at Grand Sirenis Riviera Maya! Discover hidden Mayan ruins, people-watch at the swim-up bar, sunbathe by the pool or relax at the spa. All of this and more is possible at Grand Sirenis Riviera Maya. You will find many activities to ensure fun all day long: dance lessons, snorkeling, a mini-club, beach volleyball, billiards, and more. Enjoy great entertainment into the evening hours with spectacular shows that rival the best theaters.
Let your senses come alive and taste the flavors of various cultures merged with the exotic atmosphere of the Riviera Maya. Enjoy a great selection of dining options in ten restaurants, each one offering an authentic and unique atmosphere. Sip a cocktail or enjoy ice cream at one of the various bars and snack bars located throughout the complex.
Relax and find a balance between soul and spirit at the spa offering the most incredible sensations of health, relaxation, and well-being based on a blend of nature's four elements.
The property has a perfectly conserved Mayan Ruin and a "cenote". The complex is situated alongside a fantastic virgin beach, making the location one of the best on the entire Mayan Riviera.
Spacious public areas, indoor and outdoor lounges, air-conditioned buffet restaurant, 8 a la carte air conditioned restaurants.
Beach: Total Rooms: 504
Year Opened: 2006
A la carte themed dinners: at least 3 guaranteed pp per week for 7 night stays anything less is subject to availability. Dress Code is required in all a la carte restaurants.
JUNIOR SUITE FOR FAMILY
2 Double bds and full size sofabed in the Living area Furnished balcony Cable TV. In-room movies(fee) Internet access(fee) Minibar Coffee/tea maker Safe Bathroom has jet shower and dbl jacuzzi, hairdryer, use of barhrobes & slippers.
Other Amenities -
Balcony or Terrace
JRS PARTIAL OCEAN VIEW
Sapphire JR STE w/1 king or 2 doubles, Partial ocean-view, Balcony, Living area w/sofa bed, Internet access ($), Bathroom w/dbl jacuzzi, Bathrobes, slippers.
Other Amenities -
1 King or 2 dbl beds. Furnished balcony. Living area. Cable TV, In-room movies($), Internet access($), Minibar, Coffee/tea maker,Safe,Bathroom has jet showerand double jacuzzi, hairdryer, use of bathrobes & slipper.
Other Amenities -
Balcony or Terrace
Room Service (11am to 11pm)
Grand Sirenis Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips-A la carte restaurants are open on alternate nights based on occupancy. Dress Code required in a la carte restaurants.
There are 8 Restaurants at Grand Sirenis Riviera Maya:
Las Barcas -
El Patio -
Le Relais Gourmand -
Gourmet french restaurant. This restaurant is not included in the All-Inclusive Plan
Went with our three boys- family of five. Rooms were connecting which se needed- unfortunately that meant first floor and jungle view. It was ok but that was probably the only thing we didn't like...
Went with our three boys- family of five. Rooms were connecting which se needed- unfortunately that meant first floor and jungle view. It was ok but that was probably the only thing we didn't like. Upgrade was possible but would have had to give up connecting room and we didn't want to. 1700 was perfect for pool and going where you want. Raul was our concierge and he was great. Swimming with dolphins and snorkel (right on property) a must. Snorkeling was included and we saw a few sea turtles. Also took a day trip to Akumel, which was great. Loved lazy river too. Great ice coffee and kids loved the ice cream shop. We enjoyed Brazillian Steal House best (special thanks to Angel who made our night) and the chef Jose was awesome. Came out to meet us. Steak house was great for daily buffet and at night for one dinner the service was fantastic. Servers were excellent. Didn't love the Japanese place. Poor 'show' and food was less than great. Don't miss the Mayan show, but the entertainment nighlly was all fairly good. Lastly the pool bars are both great but we especially enjoyed Guadaloupe's service poolside daily at pool 1. So attentive and just simply nice!!! Oh and the spa was great. Ask for ofelia for a massage. Great trip for family.
Even Better Stay at Grand Sirenis Riviera Maya Resort & Spa
Thu Mar 26 23:33:27 EDT 2015
We visited GSMR for the second time, as members, in mid-February. We had a very relaxed and easy time, as can be expected when visiting a clean, lushly gardened and well equipped vacation resort. Had...
We visited GSMR for the second time, as members, in mid-February. We had a very relaxed and easy time, as can be expected when visiting a clean, lushly gardened and well equipped vacation resort. Had some issues to be resolved when we got there but Pamela did a most excellent job of accommodating us. We like to celebrate our anniversary while away south and GSMR did a great job of helping! We enjoyed our anniversary dinner at the Steak House where we were delivered a scrumptious meal, copious champagne and perfect service. I would like to make special mention of Alejandro at the CAJUN a la carte. He is maitre'd most evenings. He noticed us and made both of our visits memorable, the first time just because it happened, the second time when he recovered from less than perfect service and absolutely made sure we were pleased, serving our table himself among his other duties. We are stingy with tips...both evenings deserved large ones and were given. We dined at the Brazilian a la carte. We found service was much too rapid, barely getting a mouthful down before the next course was served. For myself, every serving, that I got a chance to taste was delicious...for my better half, almost all of the food was too spicy hot and could not be eaten. Staff figured it out and offered a baked fish, done immediately, and served piping hot, along with a personal bottle of champagne, which was appreciated. I would visit the Brazilian again with notes on our record to serve fish or chicken to my best, unspiced. Japanese was amazing this year!!!!! We had an experienced chef this time and he did a wonderful job. All portions were perfectly cooked and delivered while we got to watch the ambience of the show being put on. Chef shuffled food and fashioned two joined hearts directly in front of us...goes to say that we enjoyed that part! :) We ate in the buffet mostly for breakfast and the night we arrived as we had not set up anything yet. You can choose what you like to eat, and choose how many calories you would like to consume. Most dishes are well made, and refreshed regularly. Fruits and vegetables are available and always seem fresh, lots local and some what we expect. Foods are prepared on demand for you if you so wish, they have the ability and use it...I know I certainly do! Notably fish and omelets. The main buffet is available in the night hours for light snacks if you can stagger up there... ;) Yeah, I know; talking about food a lot! It's important for the enjoyment of your stay. Quick food can be had on the beach at the bar. Normal light fair, not many options. They do have a seating area out of the sun to enjoy your snack and bartenders there are great! and FAST!! If you want some beef for lunch, there is a smaller BBQ walk up that offers burgers and fries, with all the toppings, just 30 seconds walk away; least that fills your tummy better! Now we have to talk about pools. Both Main pools are enjoyable, with swim-ups and walk to if you don't want to get wet just now. We have no preference, both are good. Entertainment is available at both pools through-out the day and you can usually find a chaise, even if it is not the best one; towel reservation continues at GSMR for chaise. We learned that this is simply defeated...ask an employee to clear the area, and simply lay down and relax. They know that those chaise have not been used for hours...If you need some time off, lay yourself down around the Quiet pool. It really is. It's large, with individual areas for relaxation, and, it is usually quiet. Beach. A reasonable long beach with two individual coves, that, unfortunately face the wind, sometimes piling up lots of ocean detritus, that does get cleaned up eventually. Forget all that! BRING water shoes. Go swimming! Bring your snorkel gear! There is lots to be seen underwater. Bask on the beach in the warm sun. Enjoy a libation! Servers regularly course the beach asking if you would like a cold one; let them bring it!! (Tips are a good thing here.) There is a wonderful info/massage center set up to the left end of the beach. Use it! They know everything, can provide anything, and give wicked massages(often longer than you paid for)! There are no sellers on the beach. If you want to enjoy an excursion, set it up properly through your concierge or the various trusted companies represented in the main hotel(s). There are jet skis and para-sailing available on the beach. Approach and book your time. More food...make sure you enjoy your evening on the beach with the travel company that you came with, often setting up special soirees. Rooms. We have stayed twice in junior suites. The rooms are kept spotless clean and tidy, daily. Put away your stuff you don't want touched, and they respect that. Far as I know, room safe is part of your vacation. If you want something special in the supplied refrigerator, catch the fridge stockers while at it. They will provide you with many more than regular if asked, and then keep doing it during your stay. Beds are medium to good, depends on the day you arrive I think. Dining? OH! I already did that... ;) Alejandro Cajun :) You MUST use the lazy river while visiting. Grab a libation from the beach bar about 75 meters away, then jump in a tube....aaahhhhh!! Spend 15 minutes relaxing and seeing things you can't from the walkways. It's nice. This review ends with two thumbs and all my toes up for GSMR. I have NEVER been told NO for a request. Staff at GSMR are polite with me, and I return the favour. It is appreciated both ways! We will be back, definitely, in February 2016. Hoping to see all of you there!!! LOL!
Mexico - All Inclusive
Thu Mar 26 13:09:11 EDT 2015
Our travel agent listed this property as a 4.5 Star, I would give this Hotel a 3 star at best, perhaps even a 3.5 star but no more. We were expecting some wow factor when we arrived at the lobby...
Our travel agent listed this property as a 4.5 Star, I would give this Hotel a 3 star at best, perhaps even a 3.5 star but no more. We were expecting some wow factor when we arrived at the lobby. When we arrived we kind of looked at each other and said, this can?t be the main lobby of a 4.5 star Hotel and resort in Mexico, there was not a single clue in the main lobby that you just arrived in Mexico, there was little to no furniture, the walls were white, no other colors. We overheard another couple say that the resort looked ?clinical? when they arrived as well.
That speaks for the entire resort, all the building are white, no colors that would say, Hey we are in Mexico?
The Hotel is starting to show its age, there is rust on steel columns in the main lobby bar; the walls around the stairwells have not seen a coat of paint in many years. The glass windows have not been cleaned in many years. The exterior of the buildings could do with a refreshing coat of paint as well.
The rooms are average, clean, but not well maintained, our shower doors did not close properly and the water from the shower would run out onto the floor.
The food at the resort buffets was average as well, again, there was no wow factor like you would find at another 4.5 star resort. The Ala Carts Restaurants were very nice, food was decent, and the atmosphere was quite nice as well.
The pool was a typical pool at a resort, nothing special.
The beach was a disaster, there was seaweed knee deep and stretched the entire beach about 20 feet deep. It made the water look brown and un-inviting. The beach was also not well maintained, there was cigarette butts, glass and garbage all over the beach. If you are looking for a white sand beach this is not the area for you. We missed not be able to walk on the beach every day. Oh, did I mention that the smell of the rotting seaweed reminded you of raw sewage?
There were some highlights to our trip, our concierge went above and beyond to make our trip more enjoyable, he rescheduled our ala cart restaurants to fit our schedule, and he also gave us 2 additional ala-cart restaurants without us asking. He made sure there was always extra beer in the fridge, and always greeted us with a smile and a friendly hello.
In the end, the sun was always hot and the beer was always cold, can?t complain much about that when you come from the North in the middle of the winter.
I would not recommend this resort, I would recommend the Riviera Maya, absolutely beautiful.
Although I've had better, its by no means a bad experience!
Thu Mar 26 12:38:17 EDT 2015
Visited March 15-22. Travelled via Air Transat Vacations. Stayed on the Mayan Beach side (seems the area of choice for Transat)
Air Transat flight was smooth. No issues at either end, though...
Visited March 15-22. Travelled via Air Transat Vacations. Stayed on the Mayan Beach side (seems the area of choice for Transat)
Air Transat flight was smooth. No issues at either end, though service on the airline was terrible. Cancun airport was busy, but you just need some patience. First you go through customs. Then you get your bags. Then you get in line to go through Immigration. Then you get out of the airport and find your Travel representative who will direct you to your bus transfer. If you?re Air Transat, you will get a small brochure as you get on the bus. This brochure actually has your return transfer ticket attached inside. Fill that card out and return it to the air transat representative in the hotel lobby!
Check in ? Easy. I do highly recommend having a look at the map of the resort online. No matter which "side" you stay at, once they tell you what building and room number you have, you can make sure it?s in a location that works for you (assuming you may have a choice)! First floor is best for people who don?t want to be bothered with stairs or with the wait for an elevator. There is a good echo though the buildings, so upper floors are best if no mobility issues/strollers. We had 2nd floor and 1 hour free wifi each day per adult, plus the use of the safe (included with the Transat Vacation package).
Room ? Dated and a bit musty, but clean as other reviews say. I brought a little travel size febreeze just in case, but opening the patio door was all we needed. It was lovely to hear (and see) the colourful birds, vegetation and the ocean. Beds were hard (sofa bed looked awful ? we did not use it). We actually slept quite well! Pillows were teensy and flat as mentioned in other reviews. I brought a couple old flannel pillowcases from home and that made it better! Temperature of the room was good. Ceiling fan was helpful as well. Big jug of water delivered every day, pop and a couple beer in the fridge. Room was quiet the entire time. We heard nothing! Bathroom did have the big open hole in the wall between the bedroom and bath that others have noted. We brought a $2 plastic shower curtain and some duct tape. Voila?instant (visual) privacy! There is also a frosted door on both the shower and toilet. Nowhere in the shower to place your shampoo or razor (other than the floor) so if you like, bring a suction cup or over-the-door carry all tray like you would for the gym. Room was cleaned well most days, although some days it seemed we just got our beds made. We tipped the maid service every day as we know it?s a tough job (some rooms more than others!). We were a family of 3 and had 2 beds.
Food ? Book your a la cartes right away, especially if you travel with a group. All you need are the room numbers of your other parties. We booked when we got there for all 3 rooms/groups. As there were 9 of us in total, they said they couldn?t get us in earlier. We could not get 9 at the Brazilian or Japanese (boo!). Booked Mexican, Italian and Steakhouse ? all 3 for 8:30pm. Service was good in all. Wine (of the "hearty gulping" variety) included with dinner. Cheap wine but no headaches! Steakhouse was surprisingly good, given some of the reviews we had read. Overall, while we certainly did not starve or get ill, the buffet food was not great by any A-I standards that we were familiar with. But, we don?t go south for the food. If you really need good food, I doubt this would please your palate.
Service ? Overall quite good: Really great around pool #1, good at the a la cartes and sporadic at the buffets. That said, we always got what we asked for or could find on our own what didn't come our way. Coffee shop and Ice Cream service was very good! Those ladies work hard!
Grounds ? Lobby and walkways were open, airy and modern-feeling. Would be nice to have more choices of places to sit and have a drink after dinner, but we always found a spot at the lobby bar before heading on to dinner. Everything was well kept and seemed clean. None of us (ages 11-81) found walking to be a problem (though some areas are slippery and heels are NOT a good idea at this resort). I've definitely stayed at a few (seemingly) larger and more confusing places in Punta Cana!
This resort never gave me that ?wow? feeling I've had elsewhere. I took very few photos as I was never overwhelmed by the feeling of needing to share the experience with friends and family back home. It?s not to say any of it was bad. Not by far. It was lovely. But for me?.very few ?wow? moments. Note ? we did not go to the spa or to see the dolphin show. We did wander the grounds, but I felt too guilty about those dolphins working all day, every day, for tourists. Not meaning to judge. For us, we couldn't justify the expense? at their expense.
Pools - We spent most of our time by pool #1, a large crescent shaped pool. Not an amazing pool, as some resorts have, but certainly handy to a smaller buffet, ice cream ?shop?, to our room, the lazy river, pool table, plus the drink service was great. The lazy river was lots of fun! A true highlight! Make sure you don?t sit in a child size tube unless you?re small or you?ll tip over before you even get settled!
Beach ? There are several smaller beach areas, some sandy, some more rocky. Some days there was a whole lot of seaweed that had washed ashore overnight. They did try to clean it daily?but it is the ocean! I highly recommend going to the beach for sunrise and taking some pictures if you really want to appreciate it. Sure, it?s not that typical white sand Caribbean beach, but lots of character and many available chairs. The water is warm, clear and when it?s calm, you can see sooo many beautiful fish! I was told that you can see turtles first thing in the morning, so keep that in mind! We didn't see turtles, but we also didn't get out there early! Bring your own mask(and snorkel if you like).Definitely bring water shoes. There are absolutely ways to manage without, but there?s lots of coral and rocks in parts. It?s best to just spend $8 at wal-mart on shoes, than to risk scrapes and stubbed toes etc! Bit of a hike to get a drink or use the washroom if you don?t get the right spot, so look around for a good home base!
Overall, we all had a nice time. This resort wasn't the break I was looking for (if I can have one per year) and didn't really offer the family get-together environment I have enjoyed on many other A-I vacations. But if you have booked already, don?t be worried! I was, but was happy overall with what I found. You can and will enjoy your getaway! We found it clean, friendly and with lots to do.
Relaxing and having fun at Grand Sirenis Riviera Maya Resort & Spa
sdommerlo, Montreal, Canada
Thu Mar 26 12:13:23 EDT 2015
On February 2015, our family went for a one week (all included) stay at the Grand Sirenis Riviera Maya Resort. What a wonderful experience we had, the service was gorgeous, the suite was large, nice...
On February 2015, our family went for a one week (all included) stay at the Grand Sirenis Riviera Maya Resort. What a wonderful experience we had, the service was gorgeous, the suite was large, nice terrace overlooking the ocean, the restaurants had a great variety of food, in my case, I had a lot of healthy choices and none of us got sick during our stay there. The waiters and all the personal en general were very courteous and respectful. We had many ways to spend our time with all the activities the Resort had for us to chose. The atmosphere at all times was great.
What I did like the best from the whole experience? it is vey hard to say, I did enjoy very much swimming with the dolphins, snorkling, looking the gorgeous moon and plenty of stars from the beach at night, but deciding for the best, I would say it was the service, every employee at that place know how to treat their guest. We had so many good things to do all the time, suddenly it was time to pack up and go back to Montreal. Undoubtedly, we are returning for another great vacation to the Grand Sirenis Riviera Maya Resort.
I recommend this Resot for anyone that wants to have a good quality vacation time but specially for family reunions. For those that are a little adventures, the location of this place is very good, because nearby from the resort you will find a lot of places to have fun and adventure. If you do do not want to spend $$ in special tours, just walk to the entrance of the Resort and take a collective bus and the Riviera May is all yours at a very low cost ( Playa del Carmen, Cozumel, Cancun, Islas Mujeres, just to name a few.
Special thanks to Etzel, Wendy, Jose Luis, Carlos, Charlie, Francisco, Alesandro and the sweet girl that did hand to me my I-pad , that I forgot in the safety box of our suite when I was about to take the ride to the Cancun airport. You guys are all great!
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Recommended for GroupsThe sleek new Grand Sirenis Riviera Maya overlooks the natural beauty of a hidden cove on Akumal Beach. Discover hidden Mayan Ruins, people-watch at the swim up bar, or just drift along in the lazy river pool. This modern metropolitain style resort offers one of the best locations and friendliest service in the Mayan Riviera.
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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*Unless otherwise noted, fares include ROUNDTRIP AIRFARE via U.S. certified air carrier, hotel transfers, hotel tax, resort baggage handling, fuel surcharges and all pre-collected U.S. and foreign taxes and fees including September 11th Security Fee. More details
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