Cancun

Grand Riviera Princess


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All Inclusive    

Experience all that Riviera Maya has to offer at the Grand Riviera Princess, a luxurious resort with 672 rooms that range from extravagant villas to top-of-the-line junior and platinum suites.

Several VIP areas will offer you exclusive, private services that include platinum lounge access with continental breakfasts, premium beverages, private poolside service, 24-hour room service, and more.

When you've worked up an appetite during the day, you'll enjoy options from a variety of delicious restaurants, both a la carte and buffet. Tempt your taste buds with flavorful international and local cuisine, including Italian, Mexican, Swiss, and Asiatic. Craving a drink? A unique, refreshing beverage from one of 17 bars is sure to strike your fancy.

Take advantage of tennis or paddle courts, or try your hand at some non-motorized watersports while the kids play at the Daytime Mini-Club, complete with an outdoor patio, games, and a house club. While you enjoy nightly entertainment at the Princess Theater, kids ages 4 - 12 can mix and mingle with one another at their very own club, theater, or video game room. Teens ages 13 - 17 will love getting together at the Teens Club.

With 12 swimming pools, a fitness center, spa, and a beach only a minute away, you'll fully enjoy the luxury and excitement of the Grand Riviera Princess.
HOTEL LOCATION
Address: Prolongación 5ta. Avenida, Mza 20,
Playa del Carmen, Solidaridad
QR

MX
Local Phone: +52-984-877-3500
HOTEL FACILITIES
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (15 minutes away)
Pools
Number of Pools: 12

Eight main pools are available for adults, some with internal Jacuzzis and swim-up bars. Four pools are also available for children.
Golf: CLOSEBY
Golf course located just 15 minutes away.
Holes: 0
Tennis
Number of Courts: 6
Health Club / Spa
Aerobics: Additional Charge
HOTEL DETAILS
This property offers 672 rooms, ranging from junior suites to villas, as well as luxurious platinum suites. A balcony or terrace is available, along with direct pool access for particular rooms. Grand Riviera Princess offers 12 swimming pools, some with internal Jacuzzis, 12 a la carte restaurants and 2 buffets, 17 bars, including swim-up bars, non-motorized water sports, fitness center, daily and nightly activity, and childrens activities.
Total Rooms: 672
Year Opened: 0 Credit Cards:
ROOM TYPES
FAMILY CLUB DELUXE JUNIOR STE
Family Club junior suite includes one king bed or two double beds, and a private balcony or terrace. Room also features a spacious bathroom with a Jacuzzi, a minibar, and many other family-friendly amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Iron
Telephone
Television
Room Safe
Satellite
FAMILY CLUB JUNIOR STE SWIMUP
Family Club junior suite includes one king bed or two double beds, and a terrace with swim-up pool access. Room also features a comfortable bathroom with a Jacuzzi and separate shower, a minibar, and a variety of other family-friendly amenities.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Iron
Telephone
Television
Room Safe
Satellite
DINING
There are 12 Restaurants at Grand Riviera Princess:
Restaurante Gourmet Internacio - A la carte international gourmet cuisine. Not included in Junior Suite category. Open for dinner. Reservations required. Dress code is casually elegant.
Mexican Restaurant La Hacienda - Mexican cuisine offered during dinner hours. Reservations required. Dress code is casually elegant.
Restaurante de Mariscos - A la carte seafood restaurant. Reservations required. Not Included iin the Junior Suite category. Open for dinner only. Dress code is casually elegant.
Italian Restaurant Mama Mia - Italian cuisine available during dinner hours. Reservations required. Dress code is casually elegant.
Restaurante Asiático Miso - Asiatic cuisine available during dinner hours. Reservations required. Dress code is casually elegant.
Grill Restaurant La Vaqueria - Grilled specialties served during dinner hours. Reservations required. Dress code is casually elegant.
Temático Suizo La Fondue - Swiss cuisine available during dinner hours. Reservations required. Dress code is casually elegant.
Orange Buffet Restaurant - International buffet options available for breakfast, lunch, an ddinner. No reservations required. Gentlemen must wear a shirt with sleeves.
Restaurante Snack Riviera - International buffet options available for breakfast and lunch. No reservations required. Gentlemen must wear a shirt with sleeves.
Chill Out Restaurant - A la carte cuisine that is not included with any room category. Open for dinner. Reservations required. No swimsuits or wet clothes allowed.
Green Buffet Restaurant - International buffet serving breakfast, lunch, an dinner. Reservations not required. Gentlemen must wear a shirt with sleeves.
Snack Sunset - International buffet options available for breakfast and lunch. Reservations not required. Gentlemen must wear a shirt with sleeves.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily schedule of activities.
Nightly Activities & Entertainment:
Nightly entertainment at the Princess Theater.
CHILDREN'S PROGRAMS
Daytime mini-club with pool, outdoor patio with games, and a house club. Nightly entertainment includes a disco, theater, game room, and club for teens.
Applicable Ages: 4-17

Children's Facilities
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
20 Recommend
20 past Apple Vacationers would recommend Grand Riviera Princess to their friends and family
TripAdvisor Web Reviews
Based on 8815reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Every tiring but the food
Selena L, Wilmington, Delaware
Thu Jan 18 13:34:56 EST 2018
I really enjoyed my stay here in the honeymoon suite. Rain shower, private pool, great room service 24 hours, and staff was awesomely friendly and helpful. The one thing that didn’t meet up to expectations is some of their restaurants. The steak and Japanese were excellent. The buffets, unfortunately, were sub par. I recommend you get the upgrade for better restaurant choice guaranteed for every day.

Book Platinum!!
Katharine C,
Thu Jan 18 11:24:58 EST 2018
This review is a bit late, we stayed in November of 2017 in the Platinum side of this resort. It's a great hotel - if you book platinum. First, how the hotel is set up. The hotel (sunset and riviera) are two "different hotels" that mirror each other. You will have access to both hotels by staying at one. At the back of the hotel, near the water, are both the platinum sections (again, mirrored on either side). Lastly, there is the Platinum Yucatan Princess off to the side - which is the adult's only section. You don't have access to this hotel whether or not you book platinum but the Adult's only resort does have access to the rest of the Princess hotel (except the Platinum). There is also a family club section (for the kiddies). *Please note I can't speak for the rooms/pools etc. that are not Platinum. I'm going to start with the main differences between platinum, and non-platinum, because I had the hardest time finding this! 1. The platinum guests get free 24-hour room service, where the non-platinum guests have to pay for room service. 2. The platinum guests can pre-book their a la carts, and the non-platinum have to line up at 2:00 p.m. and hope there is availability. 3. the check-in for platinum is not as busy as the main lobby. 4. The platinum section has their own buffet (x2, for sunset and riviera) and their own private pool (x2, for sunset and riviera). It's a small pool, but private and close to the platinum rooms. 5. Platinum rooms have a Jacuzzi on the balcony (but keep in mind the corner rooms have NO privacy on the balcony). 6. There is a reserved-platinum section of the beach that has a drink service and comfier loungers (as opposed to those blue woven-plastic chairs). I personally didn't find it an issue. We arrived at the main lobby and we were asked where we were staying. As soon as we said platinum, the man brought us to the platinum lobby in a golf cart and we were checked in right away. We did see lines that were quite long in the regular lobby on a couple of nights. In platinum, you can pre-book your a la carts when you check-in; highly recommend you do this as they fill up quite quickly! Non-platinum guests have to line up at 2:00 p.m. and hope there is space available (keep in mind the platinum guests have probably pre-booked and filled up all the spots). That being said, the a la carts are never busy (always available seats) but they don't seat you without a reservation. A $10 bill can usually resolve that issue. The rooms are clean, and relatively new. From what I understood, very few rooms had an ocean view. There is a large mangrove in between the resort and the beach that obstructs the view - but the mangroves house cranes, birds, and all sorts of amazing animals (so it's not a let-down). The platinum rooms have an outside Jacuzzi as well as one inside, and a shower. (The only down side was that the water pressure was awful!). There are hair dryers in the bathroom. Due to the sheer size of the resort - it's hard to fault the staff for taking some time to clean the rooms. Keep in mind that the maid is a different person than the one who stocks the fridge - so you have to leave 2 separate tips (assuming you tip these hard-working people!). The food was a hit or a miss; typical resort food. The buffets had regular buffet food, with different themes each night. There are two main buffets to choose from, as well as the two platinum buffets (for breakfast and lunch). The a-la-carts are amazing. We tried the italian (absolutely the BEST food on the resort), the international and the steak-house which were all great. The sports bar has 24-hour paninis (which were probably the second best food on the resort). The size of the resort is large - but not overwhelming. During the day there is a shuttle running constantly. We only had to wait once because it was full (and also pouring rain- so it's understandable. They also post the times they will come for pick-up so it's not a surprise waiting game. They come about every 15 minutes. There's a daily shuttle to Playa del Carmen for approx $4USD there and $4USD back. It comes at set times during the day. It drops you off at the heart of Playa del Carmen, which is a lot of fun to travel to. Obviously you are going to get people yelling at you to buy their wares; but no one was overly pushy or offensive. Simply say no thank-you or just continue walking. There are a couple of malls that have higher end stores (apple, Oakley, American Eagle, MAC etc.) as well as souvenir shops. Just a tip: Don't buy souvenirs at the hotel shop! They are so overpriced! Spend the $8 and take the trip to Playa del Carmen - you'll save so much more than that! The biggest down-fall to this resort was not something that the resort can be faulted for - but it is the other guests. We were appalled with the behavior of some of the guests. There seemed to be a lot of local people at this resort-who may have a different set of how to be respectful of others. It was a constant flow of being shoulder-checked as we walked down the paths, to having people steal seats (when we got up from our meal for less than a minute), and as far as having people throw footballs at us and laugh about it. Over all, a great resort. Highly recommend that you book platinum though. It's an extra $200-$300 for the week (when you're already spending so much - you may as well).

Fun weekend with the squad
Sarah H,
Thu Jan 18 08:54:06 EST 2018
Our trip here was great, but Farelo (the bartender at the adults only section of the beach) really made it amazing. He took care of our every need and made sure we had the best time ever. He was so friendly, he definitely made the trip very memorable. The beach was nice but a little rocky. Buffets and the habachi restaurant were good but the steak restaurant was a no go. Also beds were hard but the rooms were nice and clean. Overall a really fun time

Family Wedding Vacation
TDA1, Canada
Wed Jan 17 16:51:45 EST 2018
This was a family wedding vacation. The check in was a bit slow but once we got to our room we were happy with our accommodations. The resort is large and there is a lot of walking, either to the restaurants, beach or pool. We had a garden facing room on the second floor. The bed was comfy and the room was quite large. The only thing missing in the room are Kleenex, so if that is something you need make sure to bring some with you. The 2 buffets in the main lobby were good, breakfast always seems the best, The 2 main buffet were very busy every morning but on our second day discovered that they serve breakfast at 2 other restaurants closer to the beach that were not as busy. There may not have been as many choices as the main buffet but so much more relaxing. You do need to make reservations to dine at any of the specialty restaurants. It was a bit difficult to get earlier reservations. All the restaurants we tried were pretty good. The buffet always has lots of choices and there always was either roast turkey, pork or beef on the menu every night. The pools were all very nice, water warm and lots of different areas to hang out at. Music was only at the main pool, so lots of quiet pool area for those who prefer that. Getting pool chairs was not an issue, lots of chairs available at pool and at the beach. The beach was OK but not the best. It was calmer and nicer a bit further up. The snack bar at the beach had a good selection for lunch, there was a taco cart at the pool as well as a BBQ grill at another pool. Lots of choices for daytime snacking and lunch. The sports bar had a good selection of food and was open 24 hrs. There were TVs for watching sports, pool tables and bar. Good place to hang out. Entertainment was good. There was a show every night and music in main area as well. The ice cream shop which is a bit hidden was very good, retro style restaurant with lots of ice cream choices. Make sure you find it, the ice cream was awesome. There were a lot of raccoon like animals on the resort. We did not have an issue with them. They do like to steal food if they have the opportunity and they are very good at dumping your drink and slurping it up. They do not bother you, but they are always around. Overall this was a good resort and would recommend it to anyone.

Great stay at the Grand Riviera Princess
vinnyd63, Scarsdale, New York
Tue Jan 16 16:40:05 EST 2018
Our stay at the Grand Riviera Princess was as advertised. The grounds were meticulously kept which is no small task given the expansive property. The beach is very well maintained, and there is enough space so that all guests can find a suitable spot. The restaurants are diverse in culinary style and the waiter service is extremely attentive and friendly. The only criticisms were that the all inclusive alcohol consumption only included 3 rd rate alcohol and you had to pay for even medium shelf liquor AND there has to be a better option for getting cash than the on site ATM which charged an unimaginable $48 USD fee for a $440 withdrawl, The resort should never allow that. Finally,,, a huge thanks to Juan, Fredy, and Rodolfo, the 3 amazing bartrenders at the lobby bar for being so attentive and gracious....we looked forward to going to the bar every night.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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