Cozumel

Grand Park Royal Cozumel


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of domestic sparkling wine, strawberries with chocolate, and romantic dinner with bottle of wine in one of the restaurants (restrictions apply).

Park Royal Cozumel is one of the most spectacular oases in the Caribbean Sea. Located in front of one of Cozumel's premier snorkeling and diving spots, this beachfront resort is within walking distance to main shopping and entertainment centers. Park Royal Cozumel offers world-class accommodations, unending comfort and is the perfect all-inclusive vacation.

With on-site fine dining, daily activities, a kids' club, fitness center, spa, and a variety of sports, there is something for everyone at Park Royal Cozumel. Take a dip in the refreshing pool, lounge on the secluded beach, relax at the spa, play beach volleyball, or snorkel the clear waters and explore the sunken plane nearby.

With two infinity pools, two whirlpools, and a stunning view of the sea and cruise ship port, there is no better waterfront on the island. The Park Royal beachfront is nestled between two very classy deck and lounge areas and is accessible only through a walkway from the main hotel garden. Unlimited meals, snacks, and drinks at three restaurants, six cocktail bars, and an outdoor snack service mean you never have to look far for a bite to eat.

Park Royal Cozumel offers 342 elegant and spacious deluxe rooms and suites, each boasting a private balcony.
HOTEL LOCATION
Park Royal Cozumel is located right in front of Playa Paraiso, which is one of the largest reef barriers existing in Cozumel. Along with its spectacular settings, Park Royal Cozumel is within walking distance to main shopping and entertainment.
Address: CARRETERA COSTERA SUR
COZUMEL
QR

MX
Local Phone: 011-52-987-87-20
Toll Free Phone: 1-800-012-5412
Fax: 011-52-987-872-1301
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three resort swimming pools including two infinity pools, a main pool and a kids clubpool with waterslides and three Swim-Up bars. Two oceanfront whirlpools.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: $
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Additional Charge
Other Sports Available
Bicycles: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Massage: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Park Royal Cozumel features ancient Mayan architecture with a tropical ambiance surrounded by a lush garden atmosphere. This resort features four restaurants (three a la carte), two snack bars, five bars including three swim-up bars and one Sports bar. Beach: A private underpass leads you to a small natural beach with tranquil turquoise waters located in a small cove. It is a nice secluded area, very relaxing and perfect for snorkeling. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 342
Year Opened: 1978 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets. Very limited number of king-sized beds. Reservation and Dress Code Required for Dining at Specialty Restaurants. Fitness center ($).
ROOM TYPES
DELUXE OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, a minibar, a beautifully appointed marble bathroom, and a private balcony with breathtaking ocean views. This room also features free internet for social media, a coffee maker, and an in-room safe.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE RUN OF HOUSE ROOM
Guestroom includes one king bed or two double beds, a minibar, a beautifully appointed marble bathroom, and a private balcony with garden views. Room also features free internet for social media, a coffee maker, and an in-room safe.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Grand Park Royal Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Grand Park Royal Cozumel:
El Caribeno - Delicious Caribbean cuisine served a la carte with beautiful ocean views. Open for families at lunch, and guest 12 years and older for dinner. Reservations required.
Snack El Marlin Azul - Beachfront bar with tropical drinks, and snacks such as pizza, nachos, and burgers. Open from 11 a.m. to 6 p.m.
La Veranda - Buffet style restaurant overlooking the hotel gardens and swimming pool serving up flavorful breakfast, lunch, and dinners with a special theme every night.
Snack Bikini - In the center of the main swimming pool offering snacks such as wings, pizza, fries, and burritos. Open from 11 a.m. to 6 p.m.
Cafe Sole, coffee house - A variety of coffees and teas, along with light snacks, available from 7 a.m. to 11 p.m.
El Mexicano - Gourmet Mexican cuisine served a la carte. Open for dinner only. Reservations required.
El Italiano - A la carte restaurant serving authentic Italian cuisine. Open for dinner only. Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Snorkeling Tour, Dance Lessons, Board Games, Beach Volleyball, Water Polo, Scuba Diving Lessons, Spanish Lessons, Ping Pong, fitness center ($)
Nightly Activities & Entertainment:
International Shows, Karaoke, Cozumel Night Life Tour, Amphitheater with nightly live performances.
CHILDREN'S PROGRAMS
Wide variety of games such as movie time, collecting shells, games, Spanish lessons, bingo, painting, and puzzles.
Applicable Ages: 2-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
414 Recommend
414 past Apple Vacationers would recommend Grand Park Royal Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4501reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Visually beautiful resort: but lots of bias and prejudice and not handicap accessible
LYNN J.
Apr 18 2018
Visually beautiful resort: but lots of bias and prejudice and not handicap accessible We booked this hotel via Apple Vacations and upon arrival we were greeted with a “hola” and drink of our choice. We requested a room on an upper floor and while waiting for our room we went and had lunch. We returned and obtained our keys and the luggage was sent to our room. Recommend getting the highest floor possible with a view of the water otherwise there are a lot of lower floor rooms with views of the garden. The grounds are beautiful. One huge swimming pool that snakes around a swim up bar and waterfall. There is greenery everywhere. There is one main dining area that is buffet with indoor and outdoor patio seating looking out toward the pool. There are two main high-rise buildings: one looks over the pool and distant view of the water: loud due to the location. The second building is more toward the back of the property with excellent views of water but road noise. There are large uneven stone walkways throughout the property. There are approx. 30 steps down from the lobby to where everything is. Then more stone paths down to the beach and two swim up pools looking out toward the water and cruise ships. This property is beautiful. The swim up pools very nice, and the small beach area comfortable and very safe snorkeling with lots of fish right off the beach approx. 5 feet of water. There are three specialty restaurants and you must make reservations to go. The El Mexicano restaurant we did not try. The El Italiano Restaurant is very romantic, wonderful salad bar and great menu. Our favorite was the El Caribeno Restaurant: the service is impeccable: Omar is fabulous. The food was fabulous and there is also a salad bar. The buffet La Veranda restaurant is horrendous: the eggs were cold and we went to two different omelet woman and both times we had raw eggs in the omelets. The food is heavy on Mexican cuisine. This resort needs help the buffet restaurant: really it was horrible. The food was cold and they were never checking food temperatures (like Iberostar does). The serving staff used their bare hands to pick up the food. Our waiter was excellent: Victor he greeted us and stopped and talked every time he saw us. There is also an ice-cream shop that also have deserts. The girl in the ice cream shop used her bare hands to transfer the old ice cream to new ice-cream. There is no attention to hygiene by the staff: no hair nets, no gloves and no washing hands. AWe booked this hotel via Apple Vacations and upon arrival we were greeted with a “hola” and drink of our choice. We requested a room on an upper floor and while waiting for our room we went and had lunch. We returned and obtained our keys and the luggage was sent to our room. Recommend getting the highest floor possible with a view of the water otherwise there are a lot of lower floor rooms with views of the garden. The grounds are beautiful. One huge swimming pool that snakes around a swim up bar and waterfall. There is greenery everywhere. There is one main dining area that is buffet with indoor and outdoor patio seating looking out toward the pool. There are two main high-rise buildings: one looks over the pool and distant view of the water: loud due to the location. The second building is more toward the back of the property with excellent views of water but road noise. There are large uneven stone walkways throughout the property. There are approx. 30 steps down from the lobby to where everything is. Then more stone paths down to the beach and two swim up pools looking out toward the water and cruise ships. This property is beautiful. The swim up pools very nice, and the small beach area comfortable and very safe snorkeling with lots of fish right off the beach approx. 5 feet of water. There are three specialty restaurants and you must make reservations to go. The El Mexicano restaurant we did not try. The El Italiano Restaurant is very romantic, wonderful salad bar and great menu. Our favorite was the El Caribeno Restaurant: the service is impeccable: Omar is fabulous. The food was fabulous and there is also a salad bar. The buffet La Veranda restaurant is horrendous: the eggs were cold and we went to two different omelet woman and both times we had raw eggs in the omelets. The food is heavy on Mexican cuisine. This resort needs help the buffet restaurant: really it was horrible. The food was cold and they were never checking food temperatures (like Iberostar does). The serving staff used their bare hands to pick up the food. Our waiter was excellent: Victor he greeted us and stopped and talked every time he saw us. There is also an ice-cream shop that also have deserts. The girl in the ice cream shop used her bare hands to transfer the old ice cream to new ice-cream. There is no attention to hygiene by the staff: no hair nets, no gloves and no washing hands. At the outside grill where there are hamburgers, hot dogs and nachos: the person touches raw meat and then your hamburger roll and it is disgusting. I would have liked hand sanitizer: none. This place is a communicable disease outbreak waiting to happen Our room was very nice: we requested a king bed got two queens. Refrig, safe, ironing board and iron and hairdryer. You are given two bottle water, 2 beers, and softdrinks daily. Our room housekeeper was excellent: he was so very pleasant and our room was cleaned every day. The beds were okay. The sink is outside the toilet and shower area and again not handicap accessible. Towels are made of good quality. Wi-Fi in lobby only; none in the rooms There are activities every day and it is posted on a board. The night entertain was good: there was Mexican dance and Karaoke and Maya night which unfortunately used heavy smoke incense causing a horrible asthmatic attack. Overall the staff is very rude and hardly spoke. There are like vultures trying to get you to come to the presentation about “becoming a member”. They have this system if you have a gold bracket you are a member and you are well taken care of, anything else it is doubtful. We did listen to the presentation. The young lady who presented the information was definitely biased “I am going to start telling my boss that I don’t speak English because you Americans don’t buy anything, the Mexicans buy it all and then she made gesture with her hand of slanted eyes don’t buy either”. We meet no less than 8 people and spent hours because I loved the property not the people or the food. The introductory film has no African Americans or Asians. The entertainment at night spoke mostly Spanish and hardly translated anything into English. While sitting at the pool or the beach the wait staff never came up to the Americans only the Hispanics. This resort is so prejudice it is painful because they do not embrace cultural diversity: not in their attitude, their conversations or their interactions with their guest. Except for Omar, Victor and Efren and our housekeeper: there was no positive interaction. This resort needs a major overall: getting the broken elevator fixed, educating your staff about proper food handling and service and embracing those of other cultures or skin color and until that happens this resort will not succeed and is set to fail because there is no excuse for bias and prejudice and poorly cooked food and handicap inaccessibility.
Customer Rating: 

TEST
Great hotel for the money
KIMBERLY E.
Dec 04 2017
We love Park Royal. We've stayed numerous times. The food is good, the people/staff are awesome. Many have been there years and we see them year after year. The staff is friendly and appear to be happy working there. The rooms are okay, hot water usually needs to be adjusted, air works, it's a fine room to sleep in since that's really all we use it for. The food is good in all the restaurants. We don't like the pants requirement for men but have learned to deal with it after so many years. Other than that, no complaints about the hotel or staff. It's also in a good location, just a little over a mile into town. I would highly recommend it as it's one of the best hotels for the money.
Customer Rating: 

TEST
Hotel room
TRACEY W.
Jul 07 2017
There were little bugs all over bathroom counter and on top of the counter in the room of the hotel. The beds need to be replaced! Super hard and uncomfortable. The air did not work properly in our room. The repair man came in to look at it but it was never fixed. A few days we had no wash cloths. We asked for some and the maid said there were none.
Customer Rating: 

TEST
Not your resort
FRANKIE K.
Jun 21 2017
This Resort is not only your resort but have to share with any locals and tourist. Resort sells day passes to anyone so it gets a little crowded at times. Elevator was broken several times during our stay, getting a lady stuck in it one morning. Mexican 5 star Restuarant cooks steak one way no matter how you order, well done and tough. Most of staff was very friendly. Very limited items on room service. Several of us were sick at least 3 out of the 7 days there. We will not ever stay at the Grand Park Royal Cozumel again!!! Also need to watch your exchange rate there because if they know you aren't sure, it will change from cab to cab and vendor to vendor. We will be doing a large group trip in the next couple years and it damn sure won't be there!
Customer Rating: 

TEST
Second trip in two months
JOSEPH B.
May 09 2017
We were at the resort at the beginning of March and when the opportunity arose for a vacation at the beginning of May, we did the same trip again. The location is perfect, the facility is very nice and very clean, and service is outstanding. Loved every minute of our trips.
Customer Rating: 

TEST
ALIA S.
Apr 30 2017
The hotel staff were great especially the event staff who we got to know throughout Thur the week. The food was rarely good. I think we had two good dinner meals and a few good breakfasts during our stay otherwise it was pretty subpar. The snack bars had littl variety and the quality of food was lacking. The infinity pools were very beautiful to lay at but thit pool walls were a little dirty. Had a great time despit these things.
Customer Rating: 

TEST
selling nightmare
ANTHONY J.
Apr 08 2017
Staff was trying to sell us on things from first minute to last. Told us not to speak to apple staff and only talk to them. Air conditioner did not work near 80 and higher in our room the entire trip and when we asked repeatedly for help they promised to look into it and never did. Had incident of waking up to security shining lights in our room. A majority of staff seemed annoyed and wanted nothing to do with assisting you in restaurants. We will not frequent this location again. Our first experience with apple at another location was far better.
Customer Rating: 

TEST
Beauitful views, great pools
BRENDA B.
Mar 23 2017
Overall hotel was awesome.. of the 5 bars only 2 are open after 6 pm..
Customer Rating: 

TEST
Great value
JOSEPH B.
Mar 14 2017
The location, cleanliness of the entire property, the service are all 5 star. The food was ok and the main pool was rather dirty, but all in all it is a very nice resort. Luis in the sports bar is a treasure and all the staff work very hard to keep the property in to shape. I would definitely go back!
Customer Rating: 

TEST
Wheelchair Accessibility
JACOB P.
Feb 28 2017
To give this review perspective, we are a same-sex married couple that traveled to this resort for our honeymoon. One of us is also bound to a wheelchair. The Good: This hotel and its staff were great and friendly. The food was pretty good, and the selection was not bad. Adult and non-adult beverages were very good and it was not hard to get them. Entertainment varied from night-to-night and some shows were better than others, but I really appreciate the hard work that the entertainment staff do to try to vary things up, they also all had positive attitudes. The fire show, and Karaoke nights were our favorites. For an able-bodied person I would give this resort a 4/5 The Bad: The issue we had is that this hotel is listed as being wheelchair accessible (which is only partially true). The issue is that the entire grounds including ramps (except in buildings and areas around the pool) are made of a Mayan rock and are very bumpy and hard for someone in a wheelchair to get around on. When pushing my husband in his wheelchair it looked like he was sitting on a jackhammer because the ground is not level. There were other people in similar situations, and people with walkers, or balance issues that were having difficulties as well. It's not comfortable to walk around barefoot on, and if you have stiletto heels, be careful! Some of the restaurants (Mexican, Italian and Caribbean) and one of the pools also have stairs to them, the staff were more than willing to help lift the wheelchair up these stairs so it wasn't as big of an issue. Also, there is a huge flight of stairs between the lobby and the resort, so someone from the staff would bring my husband in his wheelchair around the back employee hallways to get him up to the front desk area (They are working on installing an elevator however). For a mobility-challenged person I would give this resort a 2/5 (But they are making an effort to improve this). Overall, we would not go back unless the mobility issues were improved, but that is a situation many people are not in. I loved the people, and overall we had a great honeymoon. Heads up that someone will likely try to give you free things/discounts to go to a 90 minute "Vacation Club" timeshare presentation, just a heads up in case you are not interested.
Customer Rating: 

TEST
Exceptional Stay As Always
CHASON L.
Feb 04 2017
This is our 5th stay at this resort in Cozumel,MX and as expected it was exceptional. The staff is very friendly and always ready to help with anything needed. The resort is always making changes to accommodate guests and insuring your stay to be fun and relaxing. We personally like this resort for all the accommodations that are on site and the close proximity to things to do. The resort is also nestled in beside the cruise ship peer and is really nice to watch the ships come and go everyday.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Wonderful Time
i2saldivar, Houston, Texas
Tue Apr 24 04:46:03 EDT 2018
Room with a view. Beach and pool were great. Adults only area was a good surprise. Wife relaxed. I dived. Lunch at Restaurant Caribeno was the best. Coconut Shrimp.....yum We then had dinner at same restaurant. The sunset and view were outstanding. Loved our stay.

Great for the price!
emlongmire, Minneapolis, Minnesota
Mon Apr 23 17:29:54 EDT 2018
Staff, pools, beach, snorkeling, drinks, room size and cleanliness were great! We brought our own snorkeling gear and although there is very little coral, there were plenty of different fish to see! Wide variety and colors, even saw a little barracuda and an eagle ray! Food was fine for breakfast and lunch. Dinner buffet was not good, so we made sure reserve the restaurants the rest of our stay. The restaurants were good nothing special but good. My only complaint about the stay was how hard the bed was! Otherwise I enjoyed my time there!

Best friends Vacation class of 77
Annette H, Waterville, Minnesota
Mon Apr 23 13:36:17 EDT 2018
The rooms where clean, bed's hard, had to call for coffee, our allowed 2 beers in each fridge. Food was very good... But no butter, sausage links, bacon (unless you begged for Bacon) no guacamole.. unbelievable in Mexico! Loved the 3 swimup bar pools, kids separate from adults. No real beach.. but water was beautiful! Nice watching the cruise ships come in and leave. Be very careful of the entire stone walkways. No where near enough lounge chairs by all pools, sitting areas etc. Staff very friendly, management not so helpful

Very Average, Cold Pools
ShellyK617, Excelsior, Minnesota
Sun Apr 22 16:11:30 EDT 2018
I felt the hotel had unfriendly staff that spoke VERY little English. I thought Omar that ran The Caribbean restaurant was one staff member that stood out as helpful but the lunch service at his restaurant was absolutely terrible. Took over an hour for every lunch. Not enough staff. Lunch was much quicker and better service at the buffet. Very little to do at night at the hotel. Pools were cold until after two. They don’t heat them. This was a huge bummer for my kids. The hot tubs are not hot. They are the temp of what the pool should be. Drinks were weak and took forever to get one. Snacks they serve after lunch are gross, even my kids wouldn’t eat them. Buffet for breakfast, lunch and dinner were ok not great. Nothing compared to Moon Palace in Cancun. You will be disappointed if you are a foodie. Mexican restaurant has terrible service and food. Italian restaurant was best, but not children friendly unless you have very quiet kids. The dress code for all restaurants was stupid. You are on vacation!!!! My kids shouldn’t have to dress up and wear pants to eat. The worst thing about this place is the sidewalks. They are super uneven, dangerously uneven cobblestone. Hurts your feet to walk on. I’m shocked their insurance agent covers this. It’s so unsafe and unappealing to the eye. The concierge guy was super nice. Something with an H, like Hernando, was super nice! I feel like they need new restaurant management. Food was so mediocre. Adult pool had terrible loud music and way too much bingo going on. Sorry just not a great experience. The biggest negative was the pools being cold until mid afternoon and stupid rough uneven sidewalks to get everywhere in resort.

Timeshare week
swertz4, Frisco, Colorado
Sun Apr 22 09:55:20 EDT 2018
Needed a vacation and to use my timeshare week so I traded for this location. Convenient to town. $5 cab ride. Resort and rooms well maintained and good selection of food. Like any AI the buffet gets to be the same after a few days but general quality was good. A few a la carte restaurants included but the reservation process was inconvenient. Can only make reservations between 12-3pm - difficult if you are off on an excursion. 3 great pools with different personalities. There are only a few activities throughout the daytime and the beach is small but perfect for young children.



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