Cancun

Grand Palladium White Sand Resort & Spa


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). Guest arrival date must follow within 2 month of wedding date.
Family: First child 12 and under Stays, Plays, and Eats Free (valid 8/21-12/23/18).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has four delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with 13 bars including swim-up (26 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.

Find more information about Palladium Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah.
Address: KM 256+100 CARRETERA FED PUERTO JUA
CANCUN
QR

MX
Local Phone: 011-52-984-877-2
HOTEL FACILITIES
Boutique Shops
Car Rental
Disco / Nightclub
Meeting Rooms
Physician on Call
Pools
Number of Pools: 7
Indoor Pools: 1
Access to 7 freshwater pools and 1 seawater pool
Tennis
Number of Courts: 6
Court Fee: Fee for night play
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This ecologically friendly resort offers beautiful gardens with lush preserved vegetation. Guests have full use of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 264
Year Opened: 2005 Credit Cards: Visa, Master Card
ROOM TYPES
JUNIOR SUITE
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
MAYAN SUITE
Adults only room includes one king bed, a large living area, and stunning views of the gardens and lake. Room also features a wooden terrace over the lake, a private entrance, a whirpool tub, and an outdoor Mayan-style shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE SS
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE FAMILY ROOM
King sized bed or two double beds, as well as a sofa bed. Enclosed bath. Surrounded by beautiful gardens. Perfect for families.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
SUITE
Suite includes one king bed, a spacious living room area with a double sofa bed, a comfortable bathroom with a whirlpool tub and shower, and a private balcony or terrace with garden views.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
1BEDROOM SUITE SS
Suite includes one bedroom with a king bed, a separate sitting are with a double size sofa bed, and a private balcony or terrace. Suite also features a full bathroom with a hydro-massage tub and a separate shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
DINING
There are 14 Restaurants at Grand Palladium White Sand Resort & Spa:
Mare Nostrum - Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Dorado - A la carte steakhouse. Premium cuts grilled and combined with a variety of flavorful side dishes. Open for dinner from 5:30 pm - 10:30 pm.
Punta Emilia - Open air seafood a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Buffet restaurant located at the Grand Palladium Colonial and Grand Palladium Kantenah Resorts, with an outdoor dining area. Great for group dinners.
Portofino - Italian and Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
La Hacienda - Buffet restaurant at the Grand Palladium Colonial.
Rodizio - Brazilian Rodizio restaurant serving different types and cuts of meat as they are cooked. Open for dinner from 5:30 pm - 10:30 pm.
La Laguna - Buffet at Grand Palladium White Sand and Grand Palladium Riviera Resorts, with an outdoor seating area.
Sumptuori - Japanese a la carte restaurant, featuring teppanyaki for a true culinary show. Open for dinner from 5:30 pm - 10:30 pm.
Kabah - Buffet restaurant and Grand Palladium White Sand and Grand Palladium Riviera Resorts. Open for breakfast, lunch, and dinner.
Ribs & More - American a la carte restaurant offering a variety of meat, ribs, hamburgers, and more. A variety of wines are available to pair with meals. Open for dinner from 5:30 pm - 10:30 pm.
Tikal - Buffet restaurant serving breakfast, lunch, and dinner.
La Adelita - Mexican a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
Bamboo - Asian a la carte restaurant, featuring cuisine from the Orient based on ingredients such as rice, vegetables, white meat, and fish. Open for dinner from 5:30 pm - 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities program, including 6 tennis courts, 2 badminton fields, 2 basketball courts, indoor and outdoor soccer fields, table tennis, aerobics, and watersports.
Nightly Activities & Entertainment:
Disco at Grand Palladium Riviera Grand Resort & Spa. Live music at the Grand Palladium Colonial Resort & Spa.
CHILDREN'S PROGRAMS
Baby Club for ages 1-3, "El Ranchito" Mini Club for ages 4-12, and Black & White Junior's Club for ages 13-19.
Applicable Ages: 4-12

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
226 Recommend
226 past Apple Vacationers would recommend Grand Palladium White Sand Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 2987reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Major renovations in progress at the resort
Peter H, Regina, Canada
Mon Jan 15 08:40:46 EST 2018
We have visited the Palladium resort on the Mayan many times and have stayed at Kantenah, Colonial, White Sands and Royal Suites. Obviously, it is one of our favourite destinations. This time we were accompanied by our daughters and their families - 11 people in all. We booked White Sands because they offer the suites which are comprised of a bedroom and separate living room with hide a bed and this afforded the most privacy for our group. Unfortunately, on arrival only one suite was available and two of the three families were offered a single room with two queen sized beds. These rooms are also built with the bath tub in the room and separate closets for the toilet and shower. This is not suitable for families! There is very little privacy. This was very disappointing. Our frustration was compounded by the lack of concern of the front desk staff. I suspect the renovations to the former Riviera part of the resort are causing grief for the booking staff and they are accustomed to disappointed guests. I won't mention names but R. In particular was maddening because he tried to portray the room change as an upgrade rather than tell the truth! We were persistent and after three nights of living out of a suitcase, we were able to get moved to the rooms we had paid for. The Transat rep was helpful in this regard and our travel agent assures us we will be refunded for the difference in room rates. I think the advice I would offer is to be calm and persistent if you are not treated properly. Also, if you are travelling with young ones, stick to Kantenah. It is less expensive and has full bathrooms. After the room issues were straightened out we were able to relax and enjoy the vacation. We had 5 grandkids aged 3 to 12. The water slide park at the Colonial pool was a big hit with the younger children. We enjoyed a a great New Years Eve dinner at the Japanese restaurant. There are only 10 seats available at the presentation table but they were able to accommodate us by fitting in a high chair for the youngest in our group. We also had a good meal at the Mexican restaurant and the Brazilian. The Spanish restaurant was disappointing because all servings were cold and according to one of the servers, the kitchen is distant from the restaurant. Buffet restaurants were OK. If you choose something prepared at one if the fresh food stations you will likely be satisfied. There is a varied range of options. Half of the buffet in the former Riviera lobby has been converted to an a la carte restaurant - probably for Royal Suites guests only. It was not open during our visit.The buffet section opened just before we left and this reduced the commute time as it is closer to some of the White Sand building units than the Colonial buffet restaurants. At first glance it appeared small ( compared to the original buffet restaurant it is half the size) and noisy but it grew on us. Sitting 11 people was a challenge for the restaurant staff. Some hosts were very accommodating - others not so much. But that was a problem unique to us. The new Royal Suites expansion is interesting. We walked through the area to see if we would like to visit it the next time we travel to the Mayan without our family. It was not long before we were stopped by a security guard and advised the area is "exclusive". In the past, there was less formailty with the Royal Suites section. Anyway, we did get a good look before we were "invited to leave". I liked the development which extends south of the tidal pool (which is also off limits now!). My wife did not like it. She said it was like they "took paradise and put up a parking lot". There is a lot of concrete. Restaurants look like they were furnished by IKEA - very modern and clinical. So, in summary, many changes that impact White Sands guests but not Colonial and Kantenah. Food is OK. Live entertainment in the lobbies has been stepped up and is good. They are down to one theatre now because the Riviera is in the process of being converted to Royal Suites a la carte restaurants. There is only one show per night now. Perhaps to save money? The discotheque is gone. The former Royal Suites lobby is being converted to a restaurant and the original a la carte Royal Suites restaurant with the outdoor terrace is no more - literally. The charge to use the Spa pool has risen to$35 US from $10 unless you are a guest at Royal Suites. (Save your money - it is not worth it). Also we were obliged to pay a $10 environmental fee over and above the payment to the travel agency! This apparently is a new law throughout the country in November. My 3 star rating is influenced by the lack of concern by the front desk staff over the room mix up. But as in any resort, there are some people who are smiling and happy to talk to you and others who are stressed out. The resort still has a beautiful garden setting and amazing beach.

Three generations
Colette B,
Sat Jan 13 10:00:46 EST 2018
Overall our vacation was very nice. The grounds at the Grand Palladium are beautiful. I travelled with my mother, age 50 grandmother, age 80 and myself, age 20. The first few days at the resort were confusing as it seemed the staff did not give us the correct information for the process of making reservations and the times the restaurants were open. Also, the app that they told us to download on our phones, we discovered was not updated, so all the information was wrong. Regarding the quality of the food, we found the tastiest restaurant to be the Japanese restaurant at the Cantina. My grandmother required a wheelchair as it is hard for her to get around such a big resort. The only issue was that a lot of the resort, around the pool area, and near the beach required stairs. This meant that anytime we wanted to get around, we had to go all the way around to the lobby because that was the only route without stairs. The entertainment team was very nice and polite but we had a hard time knowing the times of the activities. Also, the activities we were able to join, didn’t always lasts the full time they were intended to. The three of us enjoyed our last day the the spa and even scheduled a massage for the end of the day. We had the best time here. Our massages were excellent and we left the spa feeling relaxed and happy. We definitely recommend the spa. The beach was beautiful, the weather was warm and we can’t wait to come back to Mexico! Thank you Grand Palladium!

1st Time at an All Inclusive Resort
Roxanne W, Benson, Arizona
Wed Jan 10 09:25:57 EST 2018
We met our son and his family for a Christmas Holiday. We have traveled in many parts of the world, but have never stayed in an All Inclusive Resort. We stayed at the White Sands, which was one of 4 hotels at the Grand Palladium. The hotel and wait staff at the resort were great. Very friendly, very attentive, very helpful. The food at the restaurants was not the best, but was OK. We had expected better. On the other hand, we were there for the Christmas Eve Celebration Buffet, and the selection, quality and variety of meats, pastas, salads, breads and desserts was the most amazing I have ever experienced. We had a great holiday, and would highly recommend this property,

You would do well to pick a different all-inclusive resort
312aaa, Los Angeles, California
Mon Jan 08 12:31:44 EST 2018
We were here for about 4 days in early January, 2018. Here are some thoughts if you are considering this resort: In the universe of all-inclusive resorts, this is not the best option. There are a ton of better resorts in the Cancun area and there is no need to go here. All-inclusives have a bad reputation for watery drinks, bad food and mediocre service. That description fits this resort. We purchased a round-trip airport transfer (via the vendor, Lomas). We waited for 45 minutes at the airport before our shuttle departed the airport for the resort. Once we arrived we had to ask 4 times over 5 hours for them to make up the pullout sleeper sofa. It took 4 requests and an escalation to a manager for it to eventually happen. The room, which is nice, was supposed to have a well-stocked minibar. It was empty and we requested that it be stocked. They only added a couple of things to it each day, and it eventually became fully-stocked on our last day. Drinks: if you get a mixed drink it is going to be watery. If you ask for a double they still don't give you a double. Stick to beer and wine because they can't water those down. Food: some of the food was downright horrible. Most of it was mediocre at best. A very small number of dishes are good. There is a surprising shortage of Mexican food. The buffets have poor versions of various types of food (e.g., really bad Chinese, bad Italian, etc.). To give you an idea, they serve some horrible type of stadium-quality fluorescent yellow nacho cheese that you can pump over your tortilla chips. It's the same stuff you get at 7-11. It's as bad as it sounds. They also have actual restaurants that are not buffets. We went to a few of them. The American-style one should be avoided at all costs. We heard the Japanese one was decent and the best of the lot, but who goes to Mexico for Japanese food? The Mexican one was good, but only good in comparison to the other restaurants and buffets. None of the restaurants we attended could survive as a standalone restaurant because, quite frankly, they just weren't that good. On the topic of restaurants, they have an odd reservations system that they make you use. If you walk up to a restaurant there is typically a 30-45 minute wait, but the restaurants appear empty inside. Not sure why that is. If you want to go to the Japanese or seaside restaurant (which is actually the beach snackbar that they dress up for dinner by putting tablecloths over the plastic tables) you have to go through the concierge. But for all of the other restaurants you have to use their app, which is staffed by only two attendants at a time, so getting a table reservation takes 15 min, but the reservation is meaningless: in our case, for one of our meals we were told that the **only** availability was for either 6pm or 10pm. We chose 6pm, but were literally the only people in the entire restaurant for almost 30 min, after which it started to fill up but was never full. Bottom line: do not come here if good food is an important part of your vacation experience. Pools: The pools that you are allowed to go to are nice (and unheated, so if the day is chilly the pool will be freezing). The kids pool is a lot of fun for school-age kids. There are some adults-only pools, which I can appreciate because not all people like to have kids on the deck. Makes sense to me. But there are also pools that you may not have access to, even if you are an adult, because they are in an area of the resort that is only accessible to some guests. Some of the most beautiful pools that you see on the website (e.g., the one with the infinity edge) are only accessible to some guests. Read the fine print and don't make the mistake of believing that if you see a beautiful facility on the website that you can go to it. If you buy a timeshare then you might..... Staff: the staff was great, with the exception of the front desk staff. Some of the front desk staff we interacted with were great, but some were fairly unhelpful or even downright cold. We asked for a late checkout (1pm instead of noon) and got a scowl. Why were they so grumpy? It made no sense. To sum it up, we would not return. There are a lot of other all-inclusive resorts and this one seems to capture most of the awful cliches you hear about bad all-inclusives. There are other all-inclusives that are much much better, so spend your hard-earned vacation time and money elsewhere. There's no need to settle for a mediocre vacation experience.

Great place
em-lou-slater, Burnley, United Kingdom
Mon Jan 08 10:07:21 EST 2018
We stayed here in November 2017 as a young couple (mid-20s). We loved the hotel, the staff was brilliant, the food was good, drinks were good, the rooms were clean. Our room had everything and more than we needed! Our maid was brilliant (Ariel). We loved the option of going to all the restaurants without needing to book. Our favourites were the steak house and the Italian. The drinks are branded spirits which is a bonus for an all inclusive. The hotel grounds are beautiful and takes a couple of days to be able to find your way around. I visited the gym most days and was really impressed with all the machines and equipment - it was kept very tidy! The nighttime entertainment shows were good however the only thing we didn’t like was that if you are there for 2 weeks then the entertainment shows are repeated on the second week and there isn’t much else to do other than watch the show again. It would be good to rotate the shows fortnightly. We found night time entertainment disappointing for our age group as there wasn’t much to do after the shows as the disco was in repair. We did venture out of the complex 3 times to playa del carmen because of this. The only thing we found annoying was the photographers, as the constantly pested us for pictures. We didn’t mind this the first couple of times but it wasn’t ideal asking us as we was sat down eating our meals, we would often look at the floor awkwardly so they didn’t approach us whilst we was eating. We visited Akamul beach, Tulum ruins, playa paraiso using the buses that stop outside the hotel. Tulum is a must-see, it is beautiful! All in all we loved our time in Grand Palladium and would definitely return once the disco is revamped.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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