Cancun

Grand Palladium White Sand Resort & Spa


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). Guest arrival date must follow within 2 month of wedding date.
Family: First child 12 and under Stays, Plays, and Eats Free (valid 8/21-12/23/18).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has five delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue, and Spanish), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with seven bars including swim-up (21 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.

Find more information about Palladium Hotel Group.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah.
Address: KM 256+100 CARRETERA FED PUERTO JUA
CANCUN
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Boutique Shops
Car Rental
Disco / Nightclub
Meeting Rooms
Physician on Call
Pools
Number of Pools: 7
Indoor Pools: 1
Access to 7 freshwater pools and 1 seawater pool
Tennis
Number of Courts: 6
Court Fee: Fee for night play
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This ecologically friendly resort offers beautiful gardens with lush preserved vegetation. Guests have full use of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 264
Year Opened: 2005 Credit Cards: Visa, Master Card
ROOM TYPES
1BEDROOM SUITE SS
Suite includes one bedroom with a king bed, a separate sitting are with a double size sofa bed, and a private balcony or terrace. Suite also features a full bathroom with a hydro-massage tub and a separate shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
MAYAN SUITE
Adults only room includes one king bed, a large living area, and stunning views of the gardens and lake. Room also features a wooden terrace over the lake, a private entrance, a whirpool tub, and an outdoor Mayan-style shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE SS
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE FAMILY ROOM
King sized bed or two double beds, as well as a sofa bed. Enclosed bath. Surrounded by beautiful gardens. Perfect for families.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
SUITE
Suite includes one king bed, a spacious living room area with a double sofa bed, a comfortable bathroom with a whirlpool tub and shower, and a private balcony or terrace with garden views.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
DINING
There are 7 Restaurants at Grand Palladium White Sand Resort & Spa:
Portofino - Italian and Mediterranean a la carte restaurant.
La Laguna - Restaurant with an outdoor seating area.
La Dalia Buffet - Serves breakfast, lunch and dinner
La Lola - Spanish Cuisine
Ribs & More - American a la carte restaurant offering a variety of meat, ribs, hamburgers, and more. A variety of wines are available to pair with meals.
Pavao - Brazilian Cuisine
Punta Emilia - Open air seafood a la carte restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities program, including 6 tennis courts, 2 badminton fields, 2 basketball courts, indoor and outdoor soccer fields, table tennis, aerobics, and watersports.
Nightly Activities & Entertainment:
Disco at Grand Palladium Riviera Grand Resort & Spa. Live music at the Grand Palladium Colonial Resort & Spa.
CHILDREN'S PROGRAMS
Baby Club for ages 1 to 3, El Ranchito Mini Club for ages 4 to 12 and Black & White Junior's Club for ages 13 to 17.
Applicable Ages: 1-17

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
226 Recommend
226 past Apple Vacationers would recommend Grand Palladium White Sand Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 3114reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Very Grand
P C, Denver, Colorado
Thu May 17 14:37:21 EDT 2018
Grand Palladium is a grandiose family resort and White Sands is the much quieter section. The biggest plus was the food. We have visited many AI resorts and GP had the most delicious food compared to all. We had one of the best meals of our lives in our first night at Punta Emilio's. Captain Wilbur suggested #16 for two and we received a feast fit for a king. All of the rest of our meals, am-pm, were fabulous, also. Many employees deserve applause. Elihu-Morning buffet omelet creator extraordinaire MayDaly-Mexican Fiesta Antonio-Portofino Julio Gerson-Reservation/customer service. We had a special request before we arrived and Julio went above and beyond to find someone to fulfill our request. Reyna-Morning buffet greeter Edgar- White Sands pool bartender Lulu- She helped us get reservations on our first night when we were wandering around with lost looks on our hungry faces. Adriana-White Sands pool water spin instructor. We rate this resort high due to the cuisine but did have some concerns. -Despite no smoking signs outside the rooms there were ashtrays on every balcony. Thus, quests were smoking. We had a corner one bedroom with 2 balconies but since we had smokers on both sides smoking on their balconies we were not able to enjoy our balconies. We requested a room change with our concierge but never heard back from him. -Many beach resorts have discontinued beach food services to protect the environment and animals. We totally support that movement. However, GP is the only resort we have been to that does NOT have beach beverage service. Guest can go fetch their own drinks but it can be a long hot wait and walk before beachcombers get their beverage. -Housekeeping in our room was less than adequate. Our bed was remade with flat sheets that didn't even cover the sides of the bed so when you slept the bedcovers became entangled and uncomfortable. This is a popular international resort. We took an exercise class with 14 others and were the only couple from the US. It was a bonus getting to meet friendly people from around the world.

Once Again A Great Vacation
Shawn D,
Mon May 14 17:42:25 EDT 2018
I am not one to write reviews but after going for my second time to Grand Palladium White Sand Resort & Spa I felt I had to. This place is amazing. There is so much to do from morning till night. After the long winter here in New England this was just the relaxing warm weather retreat I needed. The place was nicely upgraded over the past year since my last visit and the upgrades are superb. The people of palladium (POP) make this place the best it can be. They work so hard to keep us happy and entertained. A big shout out goes to Oscar Iturriaga for all his hard work with POP. He even knew my name from a year before still. If you like to eat try the Cowboy Steak it beats any steak house anywhere. My only complaint is the week vacations seems to go by to fast.

Mas O Menos (pros and cons)
Leilani N, Seattle, Washington, United States
Sun May 13 16:10:59 EDT 2018
We stayed at GP for a fitness holiday. PROS: The grounds are nice, especially the newest hotel on the property, TRS. It was convenient to have access to all three hotels with our TRS bracelet, which allowed us more selection for the beaches, pools and restaurants. CONS: While many staffers speak excellent English, the translation doesn't always work, especially when one is requesting something that's perhaps out of the norm. Specifically, I had a blouse taken from my room and the process to report it was arduous and the folks who tried to help were completely ineffective. I didn't receive any response to the phone calls I made while still on the property, nor the two emails I sent the same day and then again after I returned home. I realize that I made a mistake to bring something that I really liked on vacation, but a response from the hotel is really required, in my mind. Too bad. We were initially taken to a room that had a strong mildew odor. The next room was near a swampy area that emitted a stink and the truck that was there removing that water droned on and on. We moved to our final room the next day. White Sands wasn't the best of the three hotels.

Second time here. I feel fooled and disapointed. They are offering less for more.
Maracujavelho, Rio de Janeiro
Fri May 11 04:27:58 EDT 2018
Please don't misunderstand this review. It's not a bad hotel at all and I'm not a too demanding guest. But this was my second time here, and I receveid less than a I was expecting as I mention bellow. and I think they can easily improve some of the points. 1 - In the first time I visited the hotel 2 years ago, me, my wife and my daugther loved the salt swiming pool. In our opinion among all the pools, this was by far the better. My daugher loved the colorful fishes and swiming with them in the pool, not to mention the view from there. So, she was extremely excited (we parents too) to come back there. But guess what? IT'S NOW CLOSED FOR ALL THE HOSTS, EXCEPT THE YUCATAN (the most expensive and couples only allowed) HOTEL (there are 4 hotels in the complex). IT'S NOW "EXCLUSIVE". As soon as we did the "check in", the recepcionist showed us the map of the hotel, made a line (about 20-30% of the complex área) and told us: you can't enjoy this area". Imagine listen to this after so much expectation! They now are offering less to families with children and did nothing to compensate this. BIG DISAPPOINTMENT! 2 - In one of the 2 big pools, there were a group of very unpolite hosts. They brought their only "sound system" and turned on it very loud, although there's the hotel own music playing all the time. This happend all day long. As they did this, other group did the same. It was very, very unconfortable, 3 songs at the sime time, and the same área! Of course, it's a situation very easy to solve. A simple warning board forbiding this could have made the difference. 3 - top less - I'm not a moralist guy, but I was with my 8 years old daugher, while many woman in top less at the beach, although the hotel have adult pools available. Very unconfortable. I believe it shouldn't be allowed at the beach. 4 - night shows - it's suposed to be a "family show". They invite and welcome all families, including the "niños y niñas". Unfortunately many of these shows are everything but "family shows". Several girls with brazilian biquinis in Carnival (fio dental) shaking their a*s* ses and pole dance are not exactaly "family show". Embarassing for me with litle daugther and I had to leave. 5 - Although the windows are acoustic and efficients, the floors are not. So, if you are in the first floor, the night is gonna be a symphony o "toc-toc" all night long, especially if you are luck as I was, having many kids in the floor above. I had to move to another room, which was possible only after 2 days. I believe some of the points above can be easily solved, others not. Will I come back to this hotel? I don't think so. Unless they could change.

To recommend
Jan D, Mechelen, Belgium
Thu May 10 09:55:50 EDT 2018
We stayed for two weeks in White Sand , seconf half of April. The accommodation is superb. Lots of space. The animals in the resort are a plus. All in one we had a wonderful time: the room, the food, and the scenic pool. I want to thank especially Cesar in resto Portofino: excellent service; Ivan at the bar and Estafania in La Hacienda at breakfast as well as the entrance hostess. These 4make out the difference for a good or superb stay. Resto Lola was also very nice. Unfortunately I tried twice to go to La Adelite Mexican resto: unacceptable to have to wait for 1 hour. So we got to La Hacienda and ate sushi: superb. I would recommend management to chech upon La Adelite.



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