Cancun

Grand Palladium White Sand Resort & Spa


Email | Share |
All Inclusive    

Exceptional Values!
Honeymoon: Gift in room, room upgrade (subject to availability), and late check-out (subject to availability). Guest arrival date must follow within 2 month of wedding date.
Family: First child 12 & under Stays, Plays, and Eats Free (valid 8/21-12/20/17).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

The Grand Palladium White Sand Resort & Spa is located in the village of Akumal on the coast of Riviera Maya, offering amazing views of the Caribbean along a long beach of fine white sand built in perfect harmony with the environment. Enjoy a 24-hour all-inclusive vacation, Palladium style, with numerous activities throughout the day and fantastic shows at night. Guests also have full use of the facilities and restaurants at neighboring Grand Palladium Colonial and Grand Palladium Kantenah Resort & Spa.

Rooms have been decorated and equipped with top-notch amenities and exclusive attention to detail. Perfect for larger families, junior suites accommodate up to two adults and three children.

The resort has four delicious a la carte themed restaurants (Brazilian, Italian, Asian and Grill/Barbecue), two buffet-style restaurants with show cooking, and access to many more at the other hotels in the complex. Plus, you'll never go thirsty, with 13 bars including swim-up (26 bars around the complex) serving up national and international premium drinks!

The Baby Club (for children between 1 and 3), the Mini Club (4 -12), and Black & White Junior's Club (13+), are just some of the splendid entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment.

Refresh and sunbathe at the incredible pool areas, and participate in a daily program of sports and entertainment activities on the beach and at the pool-and don't miss the shows, live music, and games every night at the theater. Compete in PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments. For nature lovers, there is a crocodile habitat with an exhibition of their feeding. This beautiful mega resort is truly eco-friendly. Resort staff leads vacationers in daily eco-tours.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Silver Certification from Green Globe and has been awarded the prestigious Gold Travelife Award for environmental commitment. The resort is MARTI and Green Plant Certified, and is also a member of the Rainforest Alliance Environmental Program.

Find more information about Palladium Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah.
Address: KM 256+100 CARRETERA FED PUERTO JUA
CANCUN
QR

MX
Local Phone: 011-52-984-877-2
HOTEL FACILITIES
Boutique Shops
Car Rental
Disco / Nightclub
Meeting Rooms
Physician on Call
Pools
Number of Pools: 7
Indoor Pools: 1
Access to 7 freshwater pools and 1 seawater pool
Tennis
Number of Courts: 6
Court Fee: Fee for night play
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This ecologically friendly resort offers beautiful gardens with lush preserved vegetation. Guests have full use of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 264
Year Opened: 2005 Credit Cards: Visa, Master Card
ROOM TYPES
JUNIOR SUITE SS
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE FAMILY ROOM
King sized bed or two double beds, as well as a sofa bed. Enclosed bath. Surrounded by beautiful gardens. Perfect for families.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
SUITE
Suite includes one king bed, a spacious living room area with a double sofa bed, a comfortable bathroom with a whirlpool tub and shower, and a private balcony or terrace with garden views.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
1BEDROOM SUITE SS
Suite includes one bedroom with a king bed, a separate sitting are with a double size sofa bed, and a private balcony or terrace. Suite also features a full bathroom with a hydro-massage tub and a separate shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
JUNIOR SUITE
Includes one king bed or two double beds, and a balcony or terrace with beautiful garden views. Room also features a spacious bathroom with a Jacuzzi style whirlpool tub, a separate shower, and much more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
MAYAN SUITE
Adults only room includes one king bed, a large living area, and stunning views of the gardens and lake. Room also features a wooden terrace over the lake, a private entrance, a whirpool tub, and an outdoor Mayan-style shower.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
TV Movies
Room Safe
Satellite
DINING
There are 14 Restaurants at Grand Palladium White Sand Resort & Spa:
El Dorado - A la carte steakhouse. Premium cuts grilled and combined with a variety of flavorful side dishes. Open for dinner from 5:30 pm - 10:30 pm.
Punta Emilia - Open air seafood a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Buffet restaurant located at the Grand Palladium Colonial and Grand Palladium Kantenah Resorts, with an outdoor dining area. Great for group dinners.
Portofino - Italian and Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
La Hacienda - Buffet restaurant at the Grand Palladium Colonial.
Rodizio - Brazilian Rodizio restaurant serving different types and cuts of meat as they are cooked. Open for dinner from 5:30 pm - 10:30 pm.
La Laguna - Buffet at Grand Palladium White Sand and Grand Palladium Riviera Resorts, with an outdoor seating area.
Sumptuori - Japanese a la carte restaurant, featuring teppanyaki for a true culinary show. Open for dinner from 5:30 pm - 10:30 pm.
Kabah - Buffet restaurant and Grand Palladium White Sand and Grand Palladium Riviera Resorts. Open for breakfast, lunch, and dinner.
Ribs & More - American a la carte restaurant offering a variety of meat, ribs, hamburgers, and more. A variety of wines are available to pair with meals. Open for dinner from 5:30 pm - 10:30 pm.
Tikal - Buffet restaurant serving breakfast, lunch, and dinner.
La Adelita - Mexican a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
Bamboo - Asian a la carte restaurant, featuring cuisine from the Orient based on ingredients such as rice, vegetables, white meat, and fish. Open for dinner from 5:30 pm - 10:30 pm.
Mare Nostrum - Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities program, including 6 tennis courts, 2 badminton fields, 2 basketball courts, indoor and outdoor soccer fields, table tennis, aerobics, and watersports.
Nightly Activities & Entertainment:
Disco at Grand Palladium Riviera Grand Resort & Spa. Live music at the Grand Palladium Colonial Resort & Spa.
CHILDREN'S PROGRAMS
Baby Club for ages 1-3, "El Ranchito" Mini Club for ages 4-12, and Black & White Junior's Club for ages 13-19.
Applicable Ages: 4-12

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
226 Recommend
226 past Apple Vacationers would recommend Grand Palladium White Sand Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 2808reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Rooms need a brush-up and focus on cleanliness. Relaxing?
ManuElAleman, Dusseldorf, Germany
Thu Aug 10 15:24:20 EDT 2017
Our stay in Grand Palladium White Sand left us baffled. The entire complex seems like some movie set with both employees and visitors being the cast in an illusion of non-stop entertainment, a hodgepodge of architectural styles, pseudo-Mexican references in a fantasy thriller on the postmodern traveller. Despite the vast compound with innumerable buildings scattered all-over (even including a “church”), the overall standard is surprisingly low. Our room was quite spacious, but unfortunately in a state of disrepair and dirt. The bathtub was dirty with hair and stains that where not removed throughout our stay. We could hardly find a pillow or bed sheet without either a stain (e.g. blood) or tear. The towels were also full of stains that were obviously not recent. This seems to have less to do with cleaning staff that is working at its capacity, but rather in a structural management decision not to invest replacing damaged items. Furthermore, the housing complexes are built in such a way that the rooms are very noisy. This gets especially annoying when packs of drunk people are looking for their rooms after a day of too much sun and booze. Also, cleaning staff is doing its rounds early and can be heard clearly within the room throughout. It gets even better when you are woken up at 8:00 a.m. with a cleaning lady standing in your room (let us be reminded this is not a business hotel…). Food is plenty and equally dull. While the looks and variety of the buffets seem enticing, the taste has nothing to do with Mexico or whichever other cuisine is offered. Seasoning is uninspired, ingredients very standard and it would be worth to have less variety and more quality & authenticity. In a country as rich in flavours, smells and recipes as Mexico, it seems like a shame to be eating characterless cafeteria fare. It is nice that the beach is at walking distance, however the constant background music everywhere is minimising the relaxing effect of being at the sea. If you want to visit the country missing out on all of its culture, smells, food and people please book immediately. Of course, you cannot expect the world from an all-inclusive resort. However, at least a closer approximation of the host culture, as well as clean rooms, should be prioritised.

Wedding Week with family
jmackint, Surrey, Canada
Tue Aug 08 12:45:55 EDT 2017
My son and his new wife planned to have their wedding at the Grand Palladium. And while I am more into exploring the non all-inclusive resorts when in Mexico I had to admit that this place was great. The beaches were pristine, food in the restaurants was good to excellent, room was spacious and well kept and the staff were courteous and friendly. Despite having some difficulty trying to confirm my flight home via Westjet the trip was great and being a single dad with a 9 year old it was stress free. My only issue and it is not with the Grand Palladium as they were very helpful was trying to confirm and book our seats on the return flight with Westjet. (1) the phone number they provide doesn't work out of Mexico (2) the hotel staff helped me as I had to contact a third party in Toronto to talk to Westjet. Hence to have a stress free holiday avoid booking with Westjet or try to get assigned seating before you leave Canada. Unfortunately, even upon return to Canada Westjet customer service kept insisting that I was wrong. Okay, then may be it is the phone company? Who knows but they wouldn't even reimburse the phone charges - cheap outfit!

Great accomodation - we didn't want to leave!
GracieD, London
Wed Aug 02 06:57:29 EDT 2017
This is a great place to come, to recharge your batteries and not have to do too much. There is plenty to do in resort but nothing much directly outside the entrance. Food - restaurants have plenty of variety. You won't go hungry! The Las Haciendas buffet was big with lots of variety but personally we felt like it was catering (very well I might add) for the masses. There were often queues to get in at mealtimes. Not sure what it would be like in the school holidays. There are other smaller buffets. Non buffet restaurants El Dorado, the Ribs & More and the Thai were our favourites. The food was good everywhere with attentive and friendly and smiley waitresses and waiters. The fruit juice was like squash or something. How I craved good fruit juice! Those who prefer alcohol will be pleased to know that the proper branded drinks are available. For those who don't drink - the virgin mojito's were amazing. They had little buses/carts and a mini train that took you around if you wanted it. You could easily walk everywhere however the transport was useful if you are less active, small kids, too hot or, like me, good at getting lost or just feeling plain lazy. There are lots of maps about so even those who are similarly directionally challenged should be able to find their way. We were quite disappointed that you had to pay $10 a day to enter the spa as we were told it was included. The massages were a little pricey compared to London although there were deals to be had from the sellers around the pool and beach. You could use the gym which was reasonably well equipped and I used it several times. There were plenty of activities for those who wanted them. If you try the crazy golf I recommend wearing lots of bug spray. There is plenty of wildlife to see including pelicans, crocodiles, racoons, iguana's and many more. Don't panic the crocs aren't running free! We discovered the lovely saltwater pool and bar on the 2nd day however we were very disappointed on the 3rd day when it closed for refurbishment. We paid a lot of money for what we thought would be a more upmarket break but there are more expensive 'Royal Suites' and we were told a lot of the good stuff will now be purely for those guests who probably pay even more. Note: That's what we heard, don't quote me. Wifi was good although patchy in some places. The adult pool near the White Sands large pool was small with no snacks. The better adult pool was the one further away from the main pool. The beach is sandy but in the sea there are lots of rocks and seaweed. If you have some water shoes you may wish to pack them. There is a nice long beach for a good run or walk if you want to compensate for any all inclusive over indulgence. Good water sports available. The pools were clean and everywhere on the complex looked well maintained. The main pool had fun looking kids activities. We were booked in the villas near the sea water pool but were changed to the White Sands resort as they are refurbishing. The room was nice with a sea view although not as close to the sea as where we had originally booked. There was a nice size bathroom with a shower and a jacuzzi in it. It has a good hairdryer. The bedroom had 2 separate double beds instead of one king size. This could come in handy if you start to get on each others nerves :) The balcony was reasonably secluded and private (3rd floor) with 2 chairs. It could really have done with a sun-lounger or hammock. The air con works well plus a decent ceiling fan. Fridge wasn't very cold and sometimes leaked. They restocked with beer, water and fizzy drinks. Some simple snacks or biscuits would have been a plus.There was a TV, iron and ironing board, safety deposit box, tea and coffee. Not many electric sockets but 2 x USB charging points. One day we took a few photos on the beach then a photographer came along and took some more. Better than our own mobile phone photos.... The photographer wouldn't tell us the price at the time but I'll tell you. It's $20 for 1 or around $15 each if you buy 7 or more, some of which are only on a CD. They quoted us $110 for 7 or $170 for 12. They took 20+ photos. The woman in the shop selling the photos appeared completely dis-interested in helping us and looked like she did not want to be there at all. We ended up going back when there was another sales person there to help us. If you would like to venture out there is a shuttle bus (not run by the hotel) that runs from outside the main entrance to various places. We went to Playa Del Carmen for 40 pesos each. It's not the most luxurious but we got there and back in one piece. I researched online about what currency to bring, Pesos or US dollars. It turns out we could easily have stuck with US dollars in resort. Whatever you chose, you may wish to bring plenty of small notes for tips. Apart from the amazing shows put on each night the nightlife was a little limited. The nightclub was closed for refurbishment and everything quietened down by about 12ish. It might be more lively in the holiday period. The weather was really lovely with just the odd shower. The most stressful part of the holiday was figuring where our travel agent would pick us up. Nobody knew. Not even the travel agent...There are 3 receptions and it could have been at any. If you have transfers included it is worth noting where you will get picked up. Worth a visit.

Good resort, great wedding.
Gizzie, Alberta
Mon Jul 24 20:16:54 EDT 2017
We just returned from White Sands, where our daughter got married. Most of the wedding party stayed in the Kantenah section, we opted for White Sands so we could get the one bedroom suite. Check in was good, the young man who checked us in was very nice and informative. I had to check my son in to the Kantenah section, and the experience there was the exact opposite. No information was provided whatsoever, and the young lady seemed annoyed that we were even there. Luckily we did get the information from the WS check in, otherwise we would have really struggled. The size of the property, combined with the humidity, was quite difficult the first couple of days. Finally had things figured out about day 5! We did use the golf cart type transportation quite a bit, but as others mentioned, they were really hit/miss. Some of the drivers were very nice, others were very rude. We stayed in section 57, and our room was very nice. Loved the bathroom, with the big shower and tub. Once we got mattress pads, beds were quite comfortable. A/C was never a problem (you have to make sure you keep the doors/patio door closed) and the housekeeping kept everything nice and clean. Nice toiletries were supplied and replenished every day. The mini fridge was only filled maybe twice while we were there. The location was perfect - very close to the pools and beach, and we loved seeing the wildlife when on the deck. The bad thing about the room was the smell. It seemed to be close to a sewer, and in the mornings, the smell was unbearable. One morning I woke up at 6 and had to spray some air freshener around, it was so bad. We had a family member staying right above us, who did complain about the smell to some workers the last day we were there. The pools were beautiful, but there was hardly anyone in the White Sands one. It may have been from the heat - it was very hot out, there's really no breeze around the pool, and the water in the pool accordingly was quite warm. But lots of loungers around, in or out of the shade. We did try the pool on the Kantenah side one day which was much busier, but way too deep for me. I'm 5'4" and had to 'bounce' everywhere. haha. I much preferred the beach - lots of chairs, although I found quite a few were broken. Nice breeze off the ocean which helped with the heat, and the ocean was beautiful. Yes rocky in the WS section, but when I wanted to go in, I just walked down towards the Kantenah section. I also found this the fastest way to get from one section to the other - just walk down the beach! No drink service on the beach, but probably because it's too big. There are beach bars on either end. Food in most cases was very good. I found the buffets on the Colonial/Kantenah side were better than the WS side (WS only has breakfast/lunch buffet). We ate supper at the buffet twice and was quite good, and the restaurants we tried (brazilian, ribs, italian and steakhouse) were also very good, with great service. We did try room service a couple of times, but it was not good, and took over an hour each time. Also room service doesn't start until 11, which was disappointing, as we like to eat breakfast on our deck. Alot of time was spent by our group in the Sports Bar, which was great. Good service, and very good food. The booze was fine, as all the young people (all 25 of them) all had a very good time. Too good most nights. Whoops!! We only went to one show at night, but they seemed to be very good, and I wish we'd gone to some more. We caught the tail end of the Rock show, which looked excellent! The wedding was beautiful. I don't think the wedding planner was of much assistance unfortunately (either before the wedding or during, but I think that's an exception from what I've heard). The wedding was in the garden gazebo, and while it was uncomfortably hot out, umbrellas were provided, and champagne after and it turned out gorgeous. The supper was in one of the buffets, which was decorated nicely, was fairly private, and the food was good. Then a private area on the beach, which was lit up and a microphone was provided to have speeches and put on music. Then back to the sports bar. It really was a perfect day. We likely won't be back, as we prefer smaller resorts (and the Pacific side of Mexico), but a great time was had by everyone in our group, and we wouldn't hesitate to recommend it to anyone looking for a destination wedding.

Best Mojito!!
Nikhil M,
Mon Jul 24 16:54:57 EDT 2017
Went for dinner in this resort as we were staying in the nearby Colonial. 'Mojito Brothers' Jose, Carlos and Wilbert made the best strawberry mojitos and were always chatty and friendly. From alisha UK



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe