Cancun

Grand Palladium Kantenah Resort & Spa


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). Guest arrival date must follow within 2 month of wedding date.

Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.

Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine a la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.

The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater.

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.

Find more information about Palladium Hotel Group.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah.
Address: KM 259.5 CARRETERA CHETUMAL-CANCUN

QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 9

Swim-up Bar
Access to 8 freshwater pools and 1 seawater pool. Free umbrellas, sunbeds, shower, and towel service.
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers spacious and luxurious rooms, a full-service state-of the-art spa, magnificent beach, and gourmet dining. All the guests have full use of the resort facilities of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 413
Year Opened: 2002 Credit Cards: Visa, Master Card
ROOM TYPES
KANTENAH JUNIOR SUITE FAMILY
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beach and pool areas. Max. occupancy: 5 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
KANTENAH MAYAN SUITE
Ideal for couples, suite includes one king bed, a large balcony or terrace with beautiful garden views, and a living area. Room also features a private exterior Mayan shower, a private entrance, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
KANTENAH JUNIOR SUITE
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beaach and pool areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
KANTENAH DELUXE ROOM
Includes one king bed or two double beds, and a furnished balcony or terrace with garden views. These rooms are centrally located with easy access to the central building and the restaurant areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
ROMANCE VILLA SUITE
Suites are the ideal accommodation for a relaxing vacation a few meters from the beach or their main pool. They have a comfortable terrace with a hammock and their Mayan outdoor shower.
Other Amenities -
DINING
There are 11 Restaurants at Grand Palladium Kantenah Resort & Spa:
La Laguna - Buffet located at the Grand Palladium White Sand.
El Dorado - A la carte steak house. Enjoy premium cuts grilled and served with flavorful side dishes.
Kabah - Buffet restaurant serving breakfast, lunch, and dinner. Includes a wide variety of dishes, in addition to a salad and dessert bar.
Tikal - Buffet restaurant offering breakfast, lunch, and dinner.
La Adelita - Mexican a la carte restaurant.
Punta Emilia - Open air seafood restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Buffet restaurant with outdoor dining at Grand Palladium Kantenah and Colonial.
Portofino - Traditional pasta dishes, pizza, and Mediterranean cuisine. Open for dinner from 5:30 pm - 10:30 pm.
La Hacienda - Serves breakfast, lunch, and dinner.
Mare Nostrum - Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
Rodizio - Authentic Brazilian Rodizio restaurant. Open for dinner from 5:30 pm - 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
A daily program of sports and entertainment are available on the beach and at the pool. Enjoy PlayStation, pool, table tennis, treasure hunts, mini golf, gymnasium.
Nightly Activities & Entertainment:
Shows, live music, karaoke tournaments, and more.
CHILDREN'S PROGRAMS
Baby Club for ages 1-3, "El Ranchito" Mini Club for ages 4-12, and Black & White Junior's Club for ages 13-19
Applicable Ages: 4-12

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
151 Recommend
151 past Apple Vacationers would recommend Grand Palladium Kantenah Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 6149reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Last trip here
Belkys A, North Bergen, New Jersey
Tue May 15 03:13:58 EDT 2018
I’ve been to the resort last year and the year before at punta Cana. I like to say Pumta Cana the customer service was top notch. Last year here in kanetah I had an issue and the manager was very rude.( they claimed I didn’t pay when I’m fact I had my receipt) We had already made our wedding plans and decided to try it again. Let’s just say it’s our 4 day here and all of our guest are having a terrible experience . From being told they did not pay, being placed in a different part not booked, being told if you want milk for your baby to get a taxi, waiting to eat and being ingorned. I am so upset and the staff is aware and have not received an apology instead I had a very rude encounter with someone in the check in office. He quote on quote said you are not the one who booked so I don’t answer to you . (When they are my guest for my wedding and did not understand what he was saying , which is why I was trying to tell him what was happening ) instead he said why don’t you get water. Passive aggressive condsendimg tone in front of everyone . My soon to be husband had enough . He is making a detail listed complaint to corporate . I would just like to warn people the service is bad. No good morning greetings, no open doors, if you want a ride to your room they ignore you. And worst of all no apology or try to make it better. The beach and pool are beautiful just like every other place. So don’t go by the pictures. You don’t want to be upset at your stay like all 27 of us.

Perfection Attained!
0114anne, Scranton, Pennsylvania
Mon May 14 06:50:47 EDT 2018
Resort was sheer perfection. Everything from the suite, to the staff and of course the dining was fantastic. The Mayan suite is pure heaven, right near the beach and just beautiful. The Eldorado steakhouse and Ribs and More are fantastic restaurants with great service. Try the angus rib eye or the lamb chops, my favorites. I would like to personally thank Irvan and Rodrigo at the La Jarra beach bar, and Alfredo our minibar service person for their outstanding service and friendship shown to my wife and I.

Everything at your finger tips.
Jerseyhobo, Naples, Florida
Fri May 11 10:29:57 EDT 2018
We went there with my son's family and enjoyed every minute. Trolley's took us to the main lobby and all restaurants on property. All inclusive, buffet breakfast's with anything you would want. Lunches were mostly simple but excellent. Dinners at six of there restaurants on property were amazing, food was outstanding, presentation was top notch as was the service. Many pools, both semi private or large pools for everybody. Private beach to lounge on, drinks brought to you anytime you wanted one. Gulf of Mexico was out standing, clear with fish swimming about. Plenty of entertainment and shopping. Rooms were spacious and kept cleaned. Highly recommend a stay there.

customer service needs training
Susanne M,
Fri May 11 05:37:51 EDT 2018
The resort is clean and beautiful , the customer service is awful, been going to Riviera maya for years, this resort was first time and last, Manager needs training . Never have I seen so much rude interaction with guest at any resort. as I and many others witnessed at this place, We meet some great people (guest) that also said never again, We went with 12 others, and each had some really rude interactions with staff at all levels , so disappointed, so if you have not yet chosen your resort keep looking. I'm not high maintenance person, just want to be treated with respect and get what I paid for and offered/ promised . 4 stars for the beauty 1 star for service

Great Vacation! Better than ever!
JAMES A, Dartmouth, Massachusetts
Wed May 09 01:47:23 EDT 2018
5th time to Grand Palladium and it is better than ever. Special thanks to Pedro Zavala for going out of his way to take care of us on this trip! The new TRS section was incredible, the service impeccable, Diana in the TRS lobby was very attentive, Omar was always there to help us, we couldn't have had a better stay thanks to the staff!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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