Grand Palladium Kantenah Resort & Spa

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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). Guest arrival date must follow within 2 month of wedding date.

Located in Riviera Maya's village of Akumal, Grand Palladium Kantenah Resort & Spa is situated within lush tropical gardens along a private white sand beach along the Caribbean Sea. Modern luxurious rooms offer comfort and a variety of views and locations. Relax at the state-of-the-art Spa, experience fine dining and endless cocktails, and snorkel or kayak through the turquoise waters.

Enjoy access to five freshwater pools and one kids waterpark around the complex, and enjoy amenities including umbrellas, sunbeds, and towel service. Two quiet pools are set in lush tropical vegetation, one beside the spa. Enjoy access to nine a la carte restaurants, including Mexican, Mediterranean, Asian, and Brazilian, as well as five buffet restaurants, and 26 bars around the complex.

The children will stay entertained with endless activities available for all ages. The youngest ones will enjoy the Baby Club for ages 1-3, while the Mini Club offers activities and games for ages 4-12. The Black & White Juniors' Club (13+) offers a video games lounge, pool tables, and a weekly disco. While the kids are entertained, parents can relax at the Zentropia Palladium Spa & Wellness Center. In addition to exclusive and personalized services (fee), the spa also features a gymnasium with modern exercise equipment. Stay active with a variety of sports, including volleyball, soccer, basketball, badminton, and archery. Don't miss the shows, live music, karaoke tournaments, and games every night in the theater.

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.

Find more information about Palladium Hotel Group.

Learn more about Riviera Maya.
Located 3 miles from Akumal on Playa Kantenah.


Local Phone: 011-52-984-87...
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 9

Swim-up Bar
Access to 8 freshwater pools and 1 seawater pool. Free umbrellas, sunbeds, shower, and towel service.
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
This resort offers spacious and luxurious rooms, a full-service state-of the-art spa, magnificent beach, and gourmet dining. All the guests have full use of the resort facilities of the neighboring Palladium resorts, except The Royal Suites Yucatan. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 413
Year Opened: 2002 Credit Cards: Visa, Master Card
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beach and pool areas. Max. occupancy: 5 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Ideal for couples, suite includes one king bed, a large balcony or terrace with beautiful garden views, and a living area. Room also features a private exterior Mayan shower, a private entrance, and more.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Spacious, comfortable suite with two double beds or one king bed. Includes the same facilities as standard rooms, plus a double sofa bed. Ideally located close to the beaach and pool areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Includes one king bed or two double beds, and a furnished balcony or terrace with garden views. These rooms are centrally located with easy access to the central building and the restaurant areas. Max. occupancy: 4 guests.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Suites are the ideal accommodation for a relaxing vacation a few meters from the beach or their main pool. They have a comfortable terrace with a hammock and their Mayan outdoor shower.
Other Amenities -
There are 11 Restaurants at Grand Palladium Kantenah Resort & Spa:
La Hacienda - Serves breakfast, lunch, and dinner.
Mare Nostrum - Mediterranean a la carte restaurant. Open for dinner from 5:30 pm - 10:30 pm.
Rodizio - Authentic Brazilian Rodizio restaurant. Open for dinner from 5:30 pm - 10:30 pm.
La Laguna - Buffet located at the Grand Palladium White Sand.
El Dorado - A la carte steak house. Enjoy premium cuts grilled and served with flavorful side dishes.
Kabah - Buffet restaurant serving breakfast, lunch, and dinner. Includes a wide variety of dishes, in addition to a salad and dessert bar.
Tikal - Buffet restaurant offering breakfast, lunch, and dinner.
La Adelita - Mexican a la carte restaurant.
Punta Emilia - Open air seafood restaurant. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Buffet restaurant with outdoor dining at Grand Palladium Kantenah and Colonial.
Portofino - Traditional pasta dishes, pizza, and Mediterranean cuisine. Open for dinner from 5:30 pm - 10:30 pm.
Daily Activities & Entertainment:
A daily program of sports and entertainment are available on the beach and at the pool. Enjoy PlayStation, pool, table tennis, treasure hunts, mini golf, gymnasium.
Nightly Activities & Entertainment:
Shows, live music, karaoke tournaments, and more.
Baby Club for ages 1-3, "El Ranchito" Mini Club for ages 4-12, and Black & White Junior's Club for ages 13-19
Applicable Ages: 4-12

Children's Facilities
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
151 Recommend
151 past Apple Vacationers would recommend Grand Palladium Kantenah Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 6214reviews
What to expect

TripAdvisor Traveller Reviews
Group trip with friends and teenagers
CVickers, College Park, MD
Tue Jun 19 08:47:32 EDT 2018
Resort is beautiful and well maintained. As guest of Travel Club VIP we were afforded everything the resort has to offer including door to door club cart service, no reservation required at specialty restaurants. Private club and beach area. Staff go out of their way to make sure you have everything you could possibly need / want. The staff is probably the best reason to return. The morning archery and target shooting are fun.

Very impressed so coming back again this year
PCO, London
Sun Jun 17 01:07:16 EDT 2018
Stayed for 2 weeks on a TUI All Inc trip across the UK October half term. This place is terrific. Very big with excellent staff, loads of top quality restaurants, good buffets if you are impatient, several pools and a fantastic beach. Used the gym daily and daughter had a spa treatment as a birthday present, she loved it but I thought it was on the pricey side. The whole place is well run, looks good, is well maintained and just very, very good. Its an hour from Cancun and about 20mins by the the local mini-bus to Playa del Carmen and tge Tulem ruins. Would we go, we are this year but self-booking via Netflights rather than TUI as they had no availability. This is by far the best All Inc we have ever stayed in even better than Azul 5's (see earlier reviews).

Ricardo A,
Fri Jun 15 13:31:04 EDT 2018
Amazing hotel. You are able to relax or interact with staff. The food is very good and we have lots of restaurants a la carte to choose from, they have 2 buffet type restaurants with lost of different food. The beach is amazing, but staff needs to keep cleaning it more regularly. Overall is an amazing hotel to relax and enjoy the warm waters of the Caribbean sea

Nice resort but poor services with clients
Teodora T,
Fri Jun 15 10:06:52 EDT 2018
PRO: The resort is a spectacular place full of greenery. a true nature reservation with animals, vegetation and structured for walking, relaxation and a lot of peace. The swimming pools are impressive, as well as the restaurants. the restaurants do not have too many variants and are not diversified food by day, but find delicious and well-cooked items. I expect the fruits to be more diversified, but the rainy season probably did not help. Beach is the most important force in the resort, even if algae are made to constantly clean the beach. The hotel's employees are the most cheerful I've ever seen. Extremely well-ordered and always smiling. The room in which I stood, in the Kantenah section, building 41 is clean, spacious and quiet. Far too far from the main attractions, but they are cars that come to take you as often as needed. MINUS: Unfortunately for the tourists who come to this resort only the beach, the excursions and the fabulous landscapes are a positive aspect. However, the attitude of the employees at the hotel reception, esspecialy, is disappointing. Very few understand English, almost nothing is done in English, you are not even offered help like umbrellas, cloaks in the event of rain. We are disappointed that both the site and the packages presented for all incusive facilities included, most of thrm, are no longer valid. I do not think it normal to be informed that at the spa you have included only Gym in the all inclusive package, and on the internet, and everywhere is written that you have sauna, steam bath. Just be onest and update the information. It rained 6 days out of 7 and even the indoor activities were not organized well. I asked five animators for playing cards or games, and everything that they’ve done was just to place me from one colleague to another. There is a lack of respect that in the rainy days, after you have given a lot of money to stay here, you do not feel as helpful as it is. I think communication and collaboration services with clients need to be improved. As with other resorts all over the world, you feel like you're glad to come to them in the resort, here was my birthday and they did not even send a ticket to your room to make you feel good. I repeat, only the employees in the restaurants and bars are the most friendly. Otherwise, if you are not Spanish, you have a lot to lose. I will definitely return to Mexico, but not necessarily at this hotel.

Beach was disappointment
Paula C,
Thu Jun 14 20:38:16 EDT 2018
The resort is nice and staff is friendly. Food was good and lots of choices. The rain kinda ruined it for me. I know there is nothing we can do about that. Due to the storms all week, seeweed was horrible. Not sure if it's bad when weather cooperates. I Have been to Rivera Maya area probably 10 times over the past 20 years. This is the second time its rained so much we can't enjoy the trip. If tides are rough, you can't swim ocean... Pool and beach activities are canceled (a lot of rain).... I know they stopped allowing you to swim after dark.... but now we can't walk the beach at night????? This was the only time it has not been raining. We always travel in June, and it has never rai ed so much rain untill 2 yrs ago and this trip. I come to this area for the beach. I can play in pools and eat fancy food cheaper in the states. Guess my biggest complaint is the beach.... Which is my #1 reason to come. And if Mexico is going to keep putting restriction on it, I'll start going to South Padre and Florida.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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