Grand Palladium Colonial Resort & Spa

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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit basket with bottle of champagne, 15% off on massages, a $400 resort coupon per room, and room upgrade (subject to availability). Guest arrival date must follow within 2 month of wedding date.

Grand Palladium Colonial Resort & Spa is located in Riviera Maya in the village of Akumal. This spectacular all-inclusive resort offers a paradisiacal setting embraced by lush gardens along a private beach of fine white sand bathed by the turquoise Caribbean Sea. Take a stroll around the environmentally-friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in modern and spacious rooms, pamper yourself at the state-of-the-art Spa, snorkel in crystal-clear waters, and enjoy a cocktail at any of the numerous bars located around the complex.

Relax in eight freshwater pools and one seawater pool around the complex, including one lagoon-size with Grecian columns, bubbling mini pools, and a children's pool. Two quiet pools are set in lush tropical vegetation, one beside the spa. Choose from nine a la carte restaurants around the complex, including Mexican, Japanese, Mediterranean, and a Steak House--and five buffet restaurants offering breakfast, lunch, and dinner. Additionally, guests can use any of the facilities and restaurants located in the four resorts of the complex, except those located at The Royal Suites Yucatan by Palladium.

The Baby Club (children 1- 3), the Mini Club (ages 4-12), and Black & White Juniors' Club (13+), are just some of the entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment. Practice your favorite sport: volleyball, archery, soccer, paddle, and don't miss the shows, live music, and games every night at the theater. There is also PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments.

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.

Find more information about Palladium Hotels & Resorts.

Learn more about Riviera Maya.
Located 3 miles from Akumal on Playa Kantenah. 5 minutes south of Barcelo Riviera Maya.


Local Phone: 011-52-984-87...
Barber / Beauty Salon
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 8

Access to 8 freshwater pools and 1 seawater pool. Free umbrellas, sunbeds, shower, and towel service.
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Fee for night play
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Designed by an award-winning architect, this resort has been integrated into the natural Kantenah Beach and features decor and themes that highlight the rich history of the Yucatan. Exclusive Mayan Suites are available for adults. Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 836
Year Opened: 2002 Credit Cards: Visa, Master Card
Fitness center, steam bath, and sauna are adults only (located in the spa). No springbreakers. Must be 18 years old.
Ideal for couples, this suite includes one king bed, a furnished terrace with beautiful garden views, and a private exterior Mayan shower. Room also features a spacious living area, a full bath with a hydromassage tub, a private entrance, and more.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Centrally located to the lobbies and restaurant areas, these rooms include one king bed or two double beds, a furnished terrace with garden views, and warm, colonial style decor.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Spacious, comfortable junior suites offer two double beds or one king bed. Includes facilities of standard rooms, plus a double sofa bed. Located close to the beach and pool areas, making it convenient for families. Max. occupancy: 5 guests.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Spacious, comfortable junior suites offer two double beds or one king bed. Includes facilities of standard rooms, plus a double sofa bed. Located close to the beach and pool areas. Max. occupancy: 4 guests.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Grand Palladium Colonial Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Palladium Colonial Resort & Spa:
La Hacienda - Breakfast, lunch, and dinner buffet.
Mare Nostrum - Mediterranean restaurant created with the help of world-renowned chef Juan Mari Arzak. Open for dinner from 5:30 pm - 10:30 pm.
Rodizio - Rodizio restaurant with different types and cuts of superior meats.
El Dorado - A la carte steak house with the best cuts, grilled and combined with flavorful varied side dishes. Salad bar. Open for dinner from 5:30 pm - 10:30 pm.
Sumptuori - Japanese a la carte restaurant. Offers teppanyaki for a true culinary show. Open for dinner from 5:30 pm - 10:30 pm.
Ribs & More - American restaurant offering a variety of meats, ribs, burgers, and more. Wide variety of wines for pairing. Open for dinner from 5:30 pm - 10:30 pm.
Tikal - Buffet restaurant serving breakfast, lunch, and dinner.
La Adelita - A la carte Mexican restaurant. Open for dinner from 5:30 pm to 10:30 pm.
Punta Emilia - Al fresco dining overlooking the sea. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Outdoor buffet restaurant. Great for group dinners, weddings, or events.
Bamboo - Asian restaurant with the best recipes from the diverse and extensive cuisines of the Orient based on ingredients such as rice, vegetables, white meat, and fish. Open for dinner from 5:30 pm - 10:30 pm.
Portofino - Mediterranean restaurant with traditional pasta dishes, pizza, and more. Open for dinner from 5:30 pm - 10:30 pm.
Daily Activities & Entertainment:
One multi-activity court equipped for outdoor football and basketball. Diving center offers snorkeling, watersports, and scuba.
Nightly Activities & Entertainment:
Live nightly entertainment, live music, games, and karaoke.
Baby Club, "El Ranchito" Mini Club, and Black & White Junior's Club
Applicable Ages: 4-12

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
431 Recommend
431 past Apple Vacationers would recommend Grand Palladium Colonial Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 5510reviews
What to expect

TripAdvisor Traveller Reviews
Nice family resort
Blue333, Chicago, Illinois
Wed Jan 17 06:18:43 EST 2018
This property is perfect for families with kids, lots of activities, a kids pool, and lots of wildlife to amuse them. The grounds were amazing, green, gorgeous, and well kept. The main pool is pretty deep, but still nice. The beach is average, but easy to walk. Service at the pool/beach was a little below average. The servers hustled very hard, but they had too much ground to cover. You can tell the quality of service by the number of people walking up to order drinks at the bars....there was always lots of people lined up trying to order drinks here. The rooms were fine...except the beds are small! Housekeeping was prompt and efficient. Food wise, we found lots of choices and enjoyed many meals at their variously restaurants. The breakfast buffet was one of the best that we have experienced! Overall we would definitely come back, especially if we were traveling with children. Thank you to all the hard workers at the GPC who made our vacation so enjoyable!

Grand Palladium Resort
matthew p, Droitwich, United Kingdom
Tue Jan 16 23:17:46 EST 2018
Just returned from a 2 week stay at the Grand Palladium resort, which was fantastic. The resort is made up of 3 different hotels interlinked with walkways mostly covered, through the jungle. These walks are very short with some amazing wildlife. Or you can jump on the many golf buggy type cars that run constantly around the site. The staff are very friendly, apart from the odd one or two ( grumpies). The food was excellent with a choice of buffet or Al a Carte. The choice on offer is so varied, we never found ourselves wanting for anything. The bedrooms concist of seperate 3 story Villa blocks, which can get noisey at times, especially if you have children in adjoining rooms as we did. You can opt for adult only rooms, which are additional cost. The swimming pools are great, loads of loungers with the bar staff walking round to take you orders. Special thanks to Jorge who was excellent at this. The beach is a short walk from the pool, which also had loads of loungers and is kept in an excellent state. The sea life is amazing, just waist deep you get loads of fish swimming around you. The hotel provide free snorkeling equipment, paddle boats & Kayaks for you to use as often as you want (max 1 hour per time) you need to leave them ID so take a driving licence. Bathing towels are also provided free, which you can exchange if needed for use by pool or beach. We found the resort catered for everyone, quiet areas, adult only, childrens great play area, or sports was all available. You will also have the option to go on several excursions, which be warned are expensive, but well worth it. Coco Bongo is a fantastic night out, you will never forget (Cerque Du Soleil mixed with night club). Snorkeling with Turtles was also amazing. We 100 % loved our time here & are planning to return as soon as possible. Excellent value for money.

My Palladium
BlueSkiesnSand, Alberta
Mon Jan 15 06:48:56 EST 2018
We flew with Air Transat and stayed in a lovely Colonial Mayan Suite. The view from our room was jungle. With that came lots of bird song to enjoy. Since our winters are long and cold time spent on the balcony listening to them was incredibly peaceful and most welcome. We have been to the resort many times and were given gold bracelets at check in. This is a perk we are so grateful for. Thank you to the Palladium for recognizing their loyal repeat guests. We were so excited to visit the new TRS Yucatan and see all of the changes. I have to tell you that even though not all projects were 100% complete, we were so impressed. The amount of work that had happened in 4 or 5 months, with an active hurricane season, was amazing. The new infinity pool is breathtaking and will only get better as the trees and gardens mature. There are 2 bars and the Helios Beach club to provide guests with snacks, drinks, and meals. You would not have to leave if that was your choice. We enjoyed a few mornings lounging on the comfy chairs here during our visit. We found the new umbrellas a bit of a challenge to open the first time, once you figure it out it gets easier. We are beach loving people so try spend as much time as we can there, we love the Colonial Kantenah beach area. This beach is long and varied with both areas for swiming and snorkeling. There is no beach access for swimming on the TRS Yucatan end of the resort complex . We enjoyed all of our dining experiences, trying the new TRS offerings was a fun treat. The food and service is top notch. It is great through out the resort complex but the new TRS is a step above. IMO. Chic Cabaret is an amazing dinner show. We had so much fun this evening. If you have the opportunity to go to this show, while visiting the GPRM or TRS Yucatan, you should. The food could use improvement here but the experience as a whole can’t be beat, as far as resort entertainment goes. Thank you to all of the Palladium people who work so hard to make our vacations all that they can be. If you have any questions I would be happy to answer. Happy Travels ! A side note for those who book private transfers when you have an included one with your vacation package; make sure to let your tour company rep at the airport know. We waited and wasted an hour and a half at the airport while they tried tracking a couple down. There 6 upset people who could have had that much more time at the resort. Shame on those who are so inconsiderate of others.

Great for young families
Prab N,
Fri Jan 12 09:16:28 EST 2018
Stayed here for 2 weeks with our 1 and 3 year old. The water park was great and the staff their are all hard working and always smiling. Brenda was and the rest at the kid clubs were awesome and the kids had so much fun. We miss you Brenda!!! Dario made sure we were driven back to our room safely every evening. Daniel works at the pool bar and always had my drink ready with a smile. The pools are big and plenty of chairs by the pool. I am 5'7 and found the pool slighty to deep for me. The beach is close to the resort but a bit rocky, plenty of chairs. The rooms we had issued with ants most days in our rooms so maybe someone needs to clean a bit better. The food wasn't the best we have had it was either cold or some cases overdone. I think they really need to work harder at this problem. The buffet line ups to get in were always long and I don't really understand why that was expect for dinner when it was always empty because the food wasn't the greatest unless you are into overcooked pizza and fries. We did eat at the Japanese restaurant which was good and that's about all the kids would eat. Mesquites are everywhere in the evening they drive around in a truck spraying a chemical which does't help. Yes I know they can't help it but it's good to know you may not want to stay here if that bothers you. Even though most people were amazing here I did find some of the management just didn't seem care. One actually when asked for Ketchup tried to pass off bbq sauce as ketchup and then proceeded to tell me I was wrong. I was really a piss off especially when it was towards the end of our trip.

Love this place
Yvonne S, Sheffield, United Kingdom
Fri Jan 12 08:21:46 EST 2018
Lovely place which is very big with plenty going on. With 4 receptions, 14 restaurants and 19 bars plus themed pop up bars they set up in receptions of a night which one night would be all different gins, another night whisky's, martinis to name but a few and were all branded. Alfonso who worked the bars was very professional and made amazing drinks. Restaurants: Having visited all the restaurants our favourite was ribs and more which we visited 3 times as the service and food was outstanding. The Italian and Brazilian were a bit of a let down as the Italian food was cold and the Brazilian was a let down due to poor service. The main buffet restaurants were good but the hacienda buffet had more choice than the Tikal buffet and the buffet at white sands was beautiful and definitely recommend you try the White sands buffet. Some staff at some of the restaurants are friendlier than others Estafaneria was really helpful, one waiter told me they had no decaf coffee and wouldn't have any for some days but another waiter got me some just five minutes later. All the hosts at each restaurant are very helpful and friendly. We only had to prebook the sumptouri restaurant where you have the show cooking, this is definitely worth going to. Pool: Lovely pools with plenty to choose from, we generally did the beach and adults pools again both bar tenders were excellent at the adult pools. Entertainment : Plenty of things to do and always live entertainment on in bars and restaurants in the day and of an evening. The nightly shows in the theatre were really good and all the entertainers practice long hours and work really hard to provide such professional shows. Our favourite was the young man and lady in the bowl diving into the water. We also enjoyed the 60's themed evening with the disco and heart balloons & dancers. There is always something to do. The colonial lobby was the busiest of an evening and as soon as the theatre finished there was always a live act on in the colonial lobby. If you wanted a quieter evening you could visit the Kantenah reception or white sands. We had a few evenings at the white sands, there were only a handful of people there and the service from Rosa was the best, she is so friendly and jovial and cannot do enough for you. We went into playa del Carmen one night by taxi which cost 400 Mexican pesos but coming back they wanted to charge us 700 as we started to walk away they agreed to do it for 500. Lots of shops and bars, not what we expected but a great experience. We ate in a restaurant there and the service and food was fantastic. Lots of wildlife in the resort which I must admit I was apprehensive about prior to our trip but I loved it. We definitely would recommend this holiday.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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