Cancun

Grand Palladium Colonial Resort & Spa


Email | Share |
All Inclusive    

Exceptional Values!
Honeymoon: Gift in room, room upgrade (subject to availability), late check-out (subject to availability). Guest arrival date must follow within 2 month of wedding date.

Grand Palladium Colonial Resort & Spa is located in Riviera Maya in the village of Akumal. This spectacular all-inclusive resort offers a paradisiacal setting embraced by lush gardens along a private beach of fine white sand bathed by the turquoise Caribbean Sea. Take a stroll around the environmentally-friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in modern and spacious rooms, pamper yourself at the state-of-the-art Spa, snorkel in crystal-clear waters, and enjoy a cocktail at any of the numerous bars located around the complex.

Relax in eight freshwater pools and one seawater pool around the complex, including one lagoon-size with Grecian columns, bubbling mini pools, and a children's pool. Two quiet pools are set in lush tropical vegetation, one beside the spa. Choose from nine a la carte restaurants around the complex, including Mexican, Japanese, Mediterranean, and a Steak House--and five buffet restaurants offering breakfast, lunch, and dinner. Additionally, guests can use any of the facilities and restaurants located in the four resorts of the complex, except those located at The Royal Suites Yucatan by Palladium.

The Baby Club (children 1- 3), the Mini Club (ages 4-12), and Black & White Juniors' Club (13+), are just some of the entertainment options offered so kids can interact with other children their own ages and from other parts of the world. While the kids are being entertained, relax at the spa or work out in the fitness center. In addition to offering exclusive and personalized services (fee), the Zentropia Palladium Spa & Wellness Center also features a gymnasium with modern exercise equipment. Practice your favorite sport: volleyball, archery, soccer, paddle, and don't miss the shows, live music, and games every night at the theater. There is also PlayStation, pool, table tennis, sand castle, treasure hunt, and karaoke tournaments.

Nature lovers will enjoy the crocodile habitat with an exhibition of their feeding. Grand Palladium Resorts in Riviera Maya have been awarded the certifications EarthCheck Silver, Travelife Gold, MARTI (Mesoamerican Reef Tourism Initiative), and the Kuoni Green Planet for their environmental policies.

Find more information about Palladium Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located 3 miles from Akumal on Playa Kantenah. 5 minutes south of Barcelo Riviera Maya.
Address: KM 259.5 CARRETERA CHETUMAL-CANCUN

QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking((Complimentary))
Physician on Call
Pools
Number of Pools: 8

Access to 8 freshwater pools and 1 seawater pool. Free umbrellas, sunbeds, shower, and towel service.
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Fee for night play
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed by an award-winning architect, this resort has been integrated into the natural Kantenah Beach and features decor and themes that highlight the rich history of the Yucatan. Exclusive Mayan Suites are available for adults. Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 836
Year Opened: 2002 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Fitness center, steam bath, and sauna are adults only (located in the spa). No springbreakers. Must be 18 years old.
ROOM TYPES
COLONIAL JUNIOR SUITE
Spacious, comfortable junior suites offer two double beds or one king bed. Includes facilities of standard rooms, plus a double sofa bed. Located close to the beach and pool areas. Max. occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
COLONIAL MAYAN SUITE
Ideal for couples, this suite includes one king bed, a furnished terrace with beautiful garden views, and a private exterior Mayan shower. Room also features a spacious living area, a full bath with a hydromassage tub, a private entrance, and more.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
COLONIAL DELUXE ROOM
Centrally located to the lobbies and restaurant areas, these rooms include one king bed or two double beds, a furnished terrace with garden views, and warm, colonial style decor.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
COLONIAL JUNIOR SUITE FAMILY
Spacious, comfortable junior suites offer two double beds or one king bed. Includes facilities of standard rooms, plus a double sofa bed. Located close to the beach and pool areas, making it convenient for families. Max. occupancy: 5 guests.
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Television
Room Safe
DINING
Grand Palladium Colonial Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at Grand Palladium Colonial Resort & Spa:
Tikal - Buffet restaurant serving breakfast, lunch, and dinner.
La Adelita - A la carte Mexican restaurant. Open for dinner from 5:30 pm to 10:30 pm.
Punta Emilia - Al fresco dining overlooking the sea. Open for dinner from 5:30 pm - 10:30 pm.
El Gran Azul - Outdoor buffet restaurant. Great for group dinners, weddings, or events.
Bamboo - Asian restaurant with the best recipes from the diverse and extensive cuisines of the Orient based on ingredients such as rice, vegetables, white meat, and fish. Open for dinner from 5:30 pm - 10:30 pm.
Portofino - Mediterranean restaurant with traditional pasta dishes, pizza, and more. Open for dinner from 5:30 pm - 10:30 pm.
La Hacienda - Breakfast, lunch, and dinner buffet.
Mare Nostrum - Mediterranean restaurant created with the help of world-renowned chef Juan Mari Arzak. Open for dinner from 5:30 pm - 10:30 pm.
Rodizio - Rodizio restaurant with different types and cuts of superior meats.
El Dorado - A la carte steak house with the best cuts, grilled and combined with flavorful varied side dishes. Salad bar. Open for dinner from 5:30 pm - 10:30 pm.
Sumptuori - Japanese a la carte restaurant. Offers teppanyaki for a true culinary show. Open for dinner from 5:30 pm - 10:30 pm.
Ribs & More - American restaurant offering a variety of meats, ribs, burgers, and more. Wide variety of wines for pairing. Open for dinner from 5:30 pm - 10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
One multi-activity court equipped for outdoor football and basketball. Diving center offers snorkeling, watersports, and scuba.
Nightly Activities & Entertainment:
Live nightly entertainment, live music, games, and karaoke.
CHILDREN'S PROGRAMS
Baby Club, "El Ranchito" Mini Club, and Black & White Junior's Club
Applicable Ages: 4-12

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
431 Recommend
431 past Apple Vacationers would recommend Grand Palladium Colonial Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 5236reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best Holiday Ever!!
Jod-B1993, Essex, United Kingdom
Wed Aug 16 06:13:41 EDT 2017
My boyfriend and I stayed at the Grand Palladium from 2nd June - 16 June 2017. It was our first time to Mexico, and we have both agreed that this holiday has been the best that we've been on together, literally could not fault the hotel AT ALL. First impressions were excellent, checked in nice and smoothly and offered a hot flannel upon arrival: the gentleman on reception could probably see that we weren't prepared for the humidity, and after a 10 hour flight we weren't feeling the freshest! It was a nice touch :) The food was to die for, the buffets were great with a huge fresh choice for breakfast and lunch. We only went to the buffet twice out of the two weeks for dinner, and that's only because we wanted to try all the a la carte restaurants! Think there's 10 or something like that! Our favourites were the Mexican, the Steakhouse and the Thai. Delicious. The pool/beach/grounds were gorgeous, everything was spotlessly clean and you can see how hard the employees work to make that way. Our room was pretty big, two double beds (which we didn't need but came in handy!), dressing table, big wardrobe, shower/bath. Always spotlessly clean, I think our cleaner was Angel/Angeles (sorry I can't quite remember!) and she always did a wonderful job - thank you for the towel art! The hotel grounds are so big there's always something to do in terms of entertainment, once one show finishes you can go to another lobby and watch another, or just sit at a lobby bar and listen to live music which played most evenings. We especially enjoyed the white party on the beach and the 80's themed disco! The whole entertainment team are absolutely fantastic, a lovely group of girls and boys but we'd like to give a special mention to Axel - from the day we got there he always made an effort to sit and talk to us, find out our names and encourage us to get involved with the games. It would always make me laugh hearing Axel shout "Charlie boy!!" across the pool when he'd see us! On one of or last nights we learned that Axel had only started at the Grand Palladium a day before we arrived, so we were even more impressed with how great he came across and the effort he made. Thank you Axel!! Quality of alcoholic drinks were brilliant, nothing tasted watered down at all. Great service by the waiters/waitresses around the pool and bar areas, we always tipped a few of dollars every couple of drinks as they would take the order then bring the drinks over to us. Overall, we had an amazing 2 weeks holiday and we were so sad to leave. We have recommended this hotel to everyone we've spoken to, and will definitely be visiting again in the future! Charlie & Jodie

Lovely place
NJMom751, New Jersey
Wed Aug 16 05:32:33 EDT 2017
Traveled as a family with a few of our teen children. Went the last two summers and will be back in a few weeks. It is not our habit to go to the same hotel twice in this area as we like the variety, but we found that there were enough positives here to make repeat visits. Overall it is a great place with a lot to offer, the only concern for us was the food. I did see some positive changes from my first to second visit so hopefully things will continue to improve. When I went two years ago the food was extremely repetitive, main buffet had the same two soups for lunch each day the entire week that we were there. There was a little more variety last year. It is the same with the meats and vegetables. The food isn't bad and there are a lot of options, but some small changes could help a lot. I would like to see a few creative pasta dishes placed out so you could have smaller portions and some variety, rather than waiting in line for a big portion at the pasta station. Same with the meats and vegetables. I was sadly excited when there was cauliflower at a small buffet one day as it had been the same plain steamed broccoli and carrots everyday at all the buffets. La Laguna seems to be the best quality and most creative even though it is smaller. The food was generally good quality and everyone in the kitchen area seemed to be working very hard. At times they were stretched too thin though and it impacted the food quality as one cook may have been managing several dishes while attending to guests. They could probably cut back a bit on the amount of offerings and improve the quality overall. If the hard boiled eggs have discolored egg yolks every day then you're repeating the same mistake on a simple item over and over. Positive areas for food included a salad bar with good variety, great ice cream, lovely gazpacho, freshness of fruits and vegetables, with nice juice options in the morning.The staff seemed concerned about families who had dietary concerns. There were smaller buffets with outdoor seating for lunch that you could visit without having to change out of your swimsuit for the larger indoor buffets if you wanted to lounge by the pool. Also, one of the things that was very positive was that the cooks seemed very serious about overseeing things and trying to be of assistance. When my daughter politely asked for gravy for some mashed potatoes at the small buffet, after making it through the language barrier it was determined that there was no gravy available by the staff. The chef was watching, questioned the staff told my daughter to wait and went into the kitchen had someone make a small bowl of gravy to put out by the potatoes for her. even though they were all clearly very busy, and my daughter had made it clear that she didn't want to inconvenience anyone. There were a lot of nice gestures like that by staff both times that we stayed which have contributed to us coming back. We prefer the a la carte restaurants to the buffets for dinner. The Japanese is probably our favorite. The manager here seems particularly efficient and involved. I don't feel like waiting in line on my vacations, so we didn't reserve a teppanyaki table, which is one of the only two options requiring reservations (along with Punto Emilia on the beach). When a family didn't show up one night for their reservation and he saw that I had returned to the restaurant with two of my kids from earlier that week the manager asked if we would like to use the table. It was very nice considering there were only three of us, and my kids really enjoyed it. Check the schedule when you arrive so you are not disappointed if you head out to dinner with kids as some restaurants are adults only certain nights. We prefer no reservation systems but at times you may have to wait for a table after 7:00. Air conditioning in all restaurants was good. We have been to other resorts where it is always too warm and uncomfortable when eating. A real plus for my son is that the dress code allows for guys to wear dress shorts instead of pants to the diner table service restaurants unlike most resorts in the area. There were a few grumpy or indifferent people, but the staff was generally very accommodating. We do tip often as the staff work hard in uncomfortable temperatures, but we did not find it to be expected. The rooms are okay, nothing elaborate, but comfortable, and this is the first resort that we have found without the damp jungle smell, despite all of the vegetation and we haven't needed to use damp rid. Bring a power strip as the rooms are woefully short of outlets if you need to charge anything. You can get an extension cord from the from desk with a deposit if you need one. Rooms were always cleaned appropriately. Cute towel animals most days. Rooms had safes. Room service is available but never had a need to use it. We enjoy the sheer size of the resort but if you are not comfortable with a lot of walking this might not be the place for you. They do have transportation around the resort but it didn't seem consistent. You can get pastries by the bars before breakfast opens, and the bar by the beach has juice and I believe coffee early in the morning. There are many covered walkways to shield you from the sun which is a big plus. If you are here during rainy season, pack a few travel ponchos in your bag, you'll be happy if you get caught in a brief downpour. And bring mosquito repellent. The shops are expensive at the resort and choices are limited so bring what you think you might need or make a stop at a larger store on the way to the resort for considerably less expensive snacks, sunscreen, personal products, or baby supplies. The pools were all nice, and there was ample drink service near the pools if the pool bar was very busy. Like many resorts here the drinks were often watered down to prevent guests from overindulging in the heat. If you ask politely you can usually get a drink done the way you like it and pool attendants will figure out what you like and look out for you if you are pleasant to them. The 2 large pools are very deep with the Colonial deeper than the White Sands. Be prepared to be on your tiptoes if you are a shorter woman. There is a lovely saltwater pool near the beach but reportedly is currently closed for renovation and will be only available for the adult only guests when it reopens which is disappointing. There are several smaller adult pools tucked away for peace and quiet as well. The White Sands pool usually has loungers available at any time of day, but the Colonial gets busy early. The buffet outside by the Colonial pool has a lot of wildlife. If you are not a nature lover this might be an unsettling place to eat. As tempting as it is because the coatamundi are beggars and very cute, please don't feed them. Both pools have an area where you can get ice cream novelties and they will bring a cart around occasionally. There are many activities by the pool and a schedule posted. The beach is lovely. It is narrow but very long with enough loungers and some hammocks, and shade from the trees. Some parts are rocky, but that is due to the reef and as a result there are several great areas to snorkel without having to leave the resort. There are also sandy spots designated for swimming. Water shoes are helpful, but not essential if you keep to the smaller soft sand areas. At times there is seaweed but that is becoming par for the course at times in the Mayan Riviera. The resort does its best to keep the beach clean. You can rent or borrow equipment for snorkeling or water sports. There is a soccer field in the sports area where kids and adults gather in the late afternoon for a game which was a big hit with my kids. This is a nice resort if you are active with a good gym and other sporting activities. There is a sports bar for snacks and watching games and cooling off but with one pool table with a broken cue. Please add an area with another pool table and fooseball! We didn't attend any of the shows as they were later at night and we turn in early. Be prepared to not have a room before 3-4 in most large resorts in Riviera Maya. You can get your wristband (I hate them) and towel card ( hate them more) when you arrive. If you really need to wash up, ask at the front desk and they will let you know where you can shower or change into swimsuits. We travel with a carry on with everyone's swimsuits, and keep sunscreen in an outside pocket of the suitcase so we can eat and go relax on loungers when we get there without being grumpy waiting for our rooms. If you want to do an excursion consider using the collectivo system. These are local vans that go up an down the main road in front of the hotel. It is inexpensive and easy to visit Akumal or Playa del Carmen, and the front desk will let you know how to get to the stop outside the hotel.

Fabulous hotel and staff
Jamie C, Padstow, United Kingdom
Tue Aug 15 04:42:03 EDT 2017
Just come back from Mexico and our 2 week holiday in this excellent hotel. Accommodation, food choices and staff were all exceptional. Best part by far was how well the POP (people of palladium) staff looked after everyone, especially Roberto (or Robbie as he was christened). Would recommend to families with children.

Stay was great, staff was exceptional!
Lindsey B,
Mon Aug 14 06:00:48 EDT 2017
We just got back from our stay at the Grand Palladium Colonial resort and spa and we have nothing bad to say. My family and I had two rooms which was perfect for the four of us because with three girls and one guy there wasn't any fighting over one bathroom. Although it is typical to get sick of the food on an all inclusive trip my family and I enjoyed the variety and quality of food at the buffets and were impressed by the food in the al la carte restaurants as well. The only downer of the entire trip was a tropical storm that blew through for two days causing everyone to be holed up in their room or in the resort lobby. However, despite this downer the staff at the Grand Palladium were outstanding in making our time there feel special and always made sure we were having fun. Specifically, we had the wonderful opportunity to get to know Gabriel and Axel, two of the entertainment staff or "People of Palladum" group. They both went well out of there way to get to know my family and the rest of the extended family we were traveling with (22 of us!) They would visit with us at the pool, sometimes during mealtimes, and always in the evenings after dinner when events were going on. Whether it was salsa lessons, volleyball, bartending class, or participating in the dance parties they had every evening, Gabriel and Axel always made sure we knew what was going on event-wise and would personally invite us to all the events. They made our stay feel very personal and the Grand Palladium felt like home for the time we were there.

Great resort
L3621AQelizabethg, Pittsburgh, Pennsylvania
Mon Aug 14 04:42:08 EDT 2017
We had a great time at this resort....we went with our family of 5 and 2 other families. The resort was very clean and staff was friendly. We want to give a shout out to Axel on the entertainment staff....he helped our kids feel welcome and they had a really great time with him. They already miss him! Thanks to all for making our vacation special.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe