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Home > Mexico > Cancun > Grand Palladium Colonial & Kantenah

Cancun - Grand Palladium Colonial & Kantenah

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TripAdvisor Traveler Rating:

Based on 2026 reviews

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Riviera Maya- The Resort was built with horizontal flow, parallel to the Caribbean Sea and a long white beach to a far peninsula. It is integrated with the natural beauty of light jungle foliage, with abundant flowers and manicured gardens added. Most of the facility is linked by walkways over lagoons, connecting restaurants with two lavishly decorated lobbies, with vast marble floors, sculptures and artwork.

There is a choice of four à la carte restaurants--Mexican, Oriental, Mediterranean, and a steakhouse--and three buffet restaurants offering continental, local and Creole cuisine. The Azul Palapa has dining a la fresco, overlooking a gigantic lagoon size pool, with Grecian columns encasing pools of bubbling water. A magical setting!

Nightly shows take place in a theater off the courtyard and guests gravitate to the lobby bars for cocktails in an inviting setting. Hemmingways is a non-smoking bar with games while Churchills is the place for an after dinner liqueur and cigar. The night lights up at Sunset Blvd. Disco in a Hollywood theme!

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ROOM TYPES

COLONIAL MAYAN SUITE
1 King Bed

Other Amenities -

Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

COLONIAL JUNIOR SUITE
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

KANTENAH JUNIOR SUITE FAMILY
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

COLONIAL STANDARD ROOM
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

KANTENAH MAYAN SUITE
1 King Bed

Other Amenities -

Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

KANTENAH JUNIOR SUITE
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

COLONIAL JUNIOR SUITE FAMILY
1 King or 2 dbls, Sofabed in sitting area, Ceiling fan, Minibar, Satellite TV, Internal movie channel, Telephone, Safety deposit box, Hairdryer, coffee or tea maker, Ironing board with iron, Hydro-massage bathtub, Bathrobe and slippers.
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

KANTENAH STANDARD ROOM
1 King Bed or 2 Double Beds

Other Amenities -

Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

HOTEL LOCATION

Located 3 miles from Akumal on Playa Kantenah. 5 minutes south of Barcelo Riviera Maya.

Address: KM 259.5 CARRETERA CHETUMAL-CANCUN

QR

MX

Local Phone: 011-52-984-87...

Fax: 011-52-984-877-2101

HOTEL FACILITIES

Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call

Shopping Mall Nearby (18 miles)

Pools
Number of Pools: 4
Outdoor Pools: 4
Main, Adults, Spa and Children's pool. 1 Pool with Swim Up Bar

Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 6
Court Fee: Fee for night play.

Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Additional Charge

Other Sports Available
Jogging Trail: Complimentary
Other Sports: 1 Multi-Activity court equipped for outdoor football and basketball.

Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge

HOTEL DETAILS

Designed by an award winning architect, this resort has been integrated into the natural of Kantenah Beach and features décor and themes that highlight the rich history of the Yucatan. Exclusive Mayan Suites for Adults only.
All the guests have full use of the resort facilities of the neighboring Grand Palladium Riviera Resort & Spa and the Grand Palladium White Sand Resort (except in the Royal Suites section.)
Beach: One of the best beaches in the corridor with the finest white sand. The magnificent beach is surrounded with breathtaking abundant tropical scenery.
Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 836
Year Opened: 2002
Credit Cards: Visa, Master Card

HOTEL RESTRICTIONS

Fitness center, steam bath and sauna are Adults only (located in the spa). No springbreakers.Must be 18 years old.

DINING

Grand Palladium Colonial & Kantenah features 1 meal plan options:

All Inclusive

There are 6 Restaurants at Grand Palladium Colonial & Kantenah:

Tikal & La Hacienda - 2 large air-conditioned buffet restaurant with a "Creole Corner' and nightly show cooking.

El Gran Azul - 1 large buffet restaurant designed with an open plan allowing its diners toexperience the magnificent surroundings and views of the main pool. This restaurant serves continental breakfast, lunch from 12 noon to 4:00 pm, snacks 4:00 pm to 5:00 pm

La Adelita - A la carte Mexican restaurant. Air conditioned. Men must wear long pants for dinner. This is a non-smoking restaurant.

El Dorado - A la Carte air conditioned Intenational Steakhouse. Men must wear long pants for dinner. This is non-smoking restaurant

Sumptori - Japanese a la carte restaurant. Air Conditioned. Men must wear long pants for dinner. This is a non-smoking restaurant.

Mare Nostrum - This is an air-conditioned a la carte restaurant with a Mediterranean flare Men must wear long pants for dinner. This is a Non-Smoking restaurant.

ACTIVITIES & ENTERTAINMENT

Daily Activities & Entertainment:

1 Multi-Activity court equipped for outdoor football and basketball. Diving Centre offering snorkeling, water-sports and scuba.

Nightly Activities & Entertainment:

Live nightly entertainment in lobby with easy listening music, theater w/live shows &audience participation, disco

CHILDREN'S PROGRAMS

Mini Club El Ranchito with daily activites, many of which are eco-related. Club is open from 9:00 to 5:00 daily. There is also a Teenage entertainment programat peak times.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary.
Children's Facilities
PlayGround
Children's Pool

Babysitting Fee: $15.00 an hour
Advance Notice for Babysitting: 24 hours

Located on beach with both indoor and outdoor areas.

Apple Vacations Customer Satisfaction Score

Hotel Average

What to expect

Food Quality

Comfort

Cleanliness

Service

2627 Recommend
2627 past Apple Vacationers would recommend Grand Palladium Colonial & Kantenah to their friends and family

TripAdvisor Web Reviews

Based on 2026 reviews

What to expect

Location

Rooms

Service

Value

Latest Trip Advisor Review >>

Apple Vacations Traveller Reviews

hotel review

MICHELE V.

Jun 18 2013

Was very beautiful. We really enjoyed our stay. Best vacation I have ever had. Some negatives: Pillow in the room was horrible. Wifi in the resort was awful. For a resort of that size, the network needs a major upgrade. .. More>

Customer Rating:

Hotel Stay

PAUL T.

Jun 18 2013

Our TV and phone in the room did not work. Eventually they fixed the phone but never did the TV. The pillows had an odor We had 4 people in the room and they only left two towels everyday. We would have to call for more towels. This is our third trip to this hotel and we did not get the correct w .. More>

Customer Rating:

Grand palladium

KIM P.

Jun 17 2013

Excellent hotel, met all of all expectations. Was very impress with staff and their ability to help. .. More>

Customer Rating:

Average Hotel - Bad Service

ESTEBAN F.

Jun 16 2013

The quality of the room is very bad. The pillow were the worst pillows I've ever tried. If you want a regular pillow they charge you extra. the bathroom was in a very bad shape. I had to complaint several times to get fixed. The room comfort is bad. there were no empty power outlets if you want to .. More>

Customer Rating:

Great Vacation!

JOHN M.

Jun 14 2013

We love the Palladium. It was our second time and we will return for sure. Our check in this time was not quite as good. We were very happy to get our rooms upgraded free of charge, but the person checking us in sat on the phone for a really long time and left us sitting there. He was not as fr .. More>

Customer Rating:

Grand Palladium - Riviera Maya, Mexico

CHARLES P.

Jun 13 2013

This was our 9th and BEST trip to this resort. We will be back! We love the Mayan Suites, the beach and the water ....and the staff...... at this resort are absolutely delightful. The food and service at the Mediterranean restaurant, El Jardin and the buffet and beach bar on the Kantenah side are e .. More>

Customer Rating:

TIMOTHY M.

Jun 12 2013

I would prefer that men not be required to wear pants to certain restaurants. It's warm enough as it is. Having coffee readily available in the lobby in the mornings would eliminate a lot of walking. .. More>

Customer Rating:

KAI F.

Jun 12 2013

The hotel grounds were beautiful, but the service was OK. We have been to several all-inclusive resorts, and this one didn't compare to the others in terms of service at the restaurants (particularly the buffet having to look for someone to fill our water every time), and at the bars, where the ba .. More>

Customer Rating:

Problem with the rain and the tips

IVAILO P.

Jun 11 2013

Everything was almost excellent, except the making up of the room - especially if you do not leave 2x1 dollars (for both beds! otherwise you risk to make up much better the one with the dollar under the pillow). If it rains ... not too much activities to do! Plus, not everything is covered so if it .. More>

Customer Rating:

RACHEL H.

Jun 11 2013

The service was the worst I’ve ever experienced. The workers were so rude, never smiled, and treated you like you were annoying no matter what the question or request was. The second night we woke up around 4:30 in the morning to loud noises in the bathroom. we got got up and found a hissing RACO .. More>

Customer Rating:

after 8

GARY G.

Jun 09 2013

positive...........thanks for the room upgrade but probably due to open rooms was nota REAL upgrade negative....too much selling by the Apple folks,,,,the free gifts were not even worth bringing home .. More>

Customer Rating:

TripAdvisor Traveller Reviews

Fantastic Resort

Buckmore, Kent

Sun Jun 16 10:44:43 EDT 2013

Firstly, I would like to say that I am unsure whether some of these reviewers stayed I the same place as us! One person has written that the bar staff & waiting staff were miserable!?! To be quite... More>

Nice and wide selection

Emad_10, Edmonton, Canada

Fri Jun 14 13:30:58 EDT 2013

We have been there for a wedding; actually, it is 4 resorts in one. Lots of Restaurants, couple of open Buffets too to choose from, Great swimming pools. The chapel was really nice, The Beach was... More>

Superb vacation

Holey59, Canterbury

Thu Jun 13 15:58:16 EDT 2013

Just returned from our vacation at the Grand Palladium Colonial Resort and we must back up what other trip advisor's have reviewed, it is a truly superb facility.Quite honestly it was very hard to find fault with the resort.On our arrival we were upgraded from a double room to a suite at no extra charge and had the added bonus of being adjacent to the pool complex and beach.We must commend the staff for the continual cleaning and high standard of maintenance observed during our visit, it was a pleasure to experience the high standards expected from this complex.The staff were very friendly and always eager to please and ensure that the guests requirements were always met.There was plenty of choice of eating venues from the eight al-carte restaurants and six multiple choice buffet restaurants delivering a varied choice of good quality well presented food.The all Inclusive package included International branded Spirits and local Mexican beers and wine.The Cocktail menu was very comprehensive and was also included in the package.The room we had included a mini bar that was replenished daily,tea/coffee making facilities, Ironing facility,Jacuzzi Bath,Internal/External Shower and large flat screen TV.The evening entertainment was probably the best we have have experienced in any hotel. The Palladium Peoples Ballet productions were again delivered to very high standard. The pirate show we enjoyed immensely.These were presented at 9pm and 10-15pm daily. The animation daily program was also to a very high standard and included Salsa dance sessions beach volley ball, soccer, bucking bronco, water polo and free pool scuba diving lessons to name a few. The evening entertainment also included live music in many of the complex lobbies.On Sunday the volley ball area played host to outside dining, where very large pans of paella were being prepared for outside pool dining.The very large complex is served by a very efficient and fast transport system to the Villa's, lobbies and Spa center.The Spa complex is very Impressive and offers many varied treatments. Some of the Spa facilities are part of the All Inclusive package but many of the treatments are at extra cost.The large pool area is supported by high number of sunbeds.The adjacent beach area has also a large number of sunbeds and the chance to experience the warm Caribbean waters.There is so much to do within this complex you should never get bored, but if you want to venture outside the the complex it is very safe to do so. The area operates a fast and frequent mini bus service to Playa de Carmen and Tulum for 35 Peso's per person/trip for that shopping/Mayan ruins and beach experience.Overall this was a very excellent first Introduction to Mexico and we must again thank the staff of the Grand Palladium for very enjoyable holiday experience.

Family Trip - Very relaxing beach :)

KerryLP, Fond du Lac, Wisconsin

Wed Jun 12 18:11:28 EDT 2013

First 3 trips were to Cancun so wanted to try something different. Beautiful beach. Not sure what people would complain about. So very many really nice employees. I am early 50's - my... More>

Great hotel and grounds

maison1, London

Wed Jun 12 15:56:14 EDT 2013

Stayed here with my girlfriend last two weeks of march 2013. The facilities, food, drinks and staff were all fantastic. We had a couples massage at the spa which was very relaxing and being able to... More>

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.

	APPLE RATINGS: Exceptional Standard of Service & Quality; Luxurious;
	Superior First Class; First Class; Comfortable; Modest
	Superior to other hotels with the same rating; Superior to other hotels with the same rating

*Unless otherwise noted, fares include ROUNDTRIP AIRFARE via U.S. certified air carrier, hotel transfers, hotel tax, resort baggage handling, fuel surcharges and all pre-collected U.S. and foreign taxes and fees including September 11th Security Fee. More details
© 2013 The Coryn Group II, LLC All rights reserved.

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