Punta Cana

Grand Palladium Bavaro Suites


Email | Share |
All Inclusive    

2018 Exceptional Value!
Honeymoon: Receive up to a $400 Resort Credit per room (booking dates, travel dates, duration, and usage restrictions may apply), Free room upgrade if available, fruit basket with bottle of champagne, and a 15% discount on massages. Honeymooners to be identified on rooming lists and vouchers.

Located on the famous white sands of Bavaro Beach in Punta Cana, Grand Palladium Bavaro Suites Resort & Spa is surrounded by impressive palm trees and sumptuous vegetation. This 24-hour all-inclusive resort shares a great selection of restaurants, bars and entertainment, and sports options with the neighboring Grand Palladium Palace Resort, Spa & Casino and the Grand Palladium Punta Cana Resort & Spa (excludes those at The Royal Suites Turquesa by Palladium). Rooms are designed with top-notch amenities and exclusive attention to detail.

Choose from eight delicious a la carte themed restaurants throughout the complex (International, Asian, Tex Mex, Italian, Mediterranean, Spanish, Brazilian, and Japanese cuisine), and five buffet-style restaurants. Guests can also choose from the great selection of drinks available at any of the 12 bars and 6 beach bars they'll find around the complex. No need for reservations- a pager is available for waiting list.

Grand Palladium Resorts offer a fun-filled agenda of sports and entertainment activities for grown-ups and kids, every day. Practice your favorite beach sports with your family during the day, and don't miss the shows, live music, and games in the theater as well as dancing at the Sunset Boulevard nightclub and disco.

The Baby Club for children 1-3, the Mini Club for ages 4-12, and the Black & White Junior's Club for teenagers are just some of the entertainment options offered so kids can enjoy themselves and interact with other children and from other parts of the world.

Zentropia Palladium Spa & Wellness offers a unique opportunity to unwind and relax with a complete wellness experience. Located at the Grand Palladium Palace, it offers exclusive and personalized services (fee), and also features a gymnasium with modern facilities.

Find more information about Palladium Hotels & Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
Located on Bavaro Beach, walking distance to Plaza Bavaro Shopping Center in Punta Cana.
Address:
PUNTA CANA


DR
Local Phone: 809-221-8149
Fax: 809-221-3530
HOTEL FACILITIES
Barber / Beauty Salon
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Casino Nearby (Lobby at the Palladium Palace)
Pools
Number of Pools: 1

Swim-up Bar
One freshwater pool offering its own swim-up pool bar with winding and secluded spots.Separate pool area for children.
Golf: CLOSEBY
Cocotal Country Club 2-miles
Holes: 18
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Caddy: Contact hotel.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Complimentary Mini-Golf
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Beautiful low rise resort, well landscaped on one of the best beaches in the world. Shopping Center with inte rnet center. Exchange privileges with Grand Palladium Palace & Grand Palladium Punta Cana-11 restaurants & 12 bars w/i complex. Beach: Exceptional swimming beach protected by extensive coral reefs, wide sandy beach peppered by hundreds. There are six beach bar kiosks (located among the 3 hotels) Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 608
Year Opened: 1992 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
NO spring breakers.
ROOM TYPES
JUNIOR SUITE
King-sized bed and a sofa bed plus a full bathroom with a whirlpool tub. A/C. Minibar stocked daily with refreshments and beer. Coffee/tea maker. Flat screen satellite TV. Alarm clock radio with MP3 Player. Balcony or terrace. Garden or sea view.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
LUXURY JUNIOR SUITE
One king or 2 queen beds. Balinese bed, whirlpool tub, slippers and bathrobe, sofa bed.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
FAMILY SUITE
FAMILY STE: Junior suite with an adjoining deluxe room. 2 queens amd queen size sofa bed in JRS & 1 king in the DLX. Sleeps a maximum of 8 with minimum of 4 guests allowed with existing bedding.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DELUXE JUNIOR SUITE
Guestroom includes one king bed or two double beds, a sitting area with a sofa bed, a fully-equipped bathroom with two sinks and a whirlpool tub, and a private terrace or balcony overlooking the garden. All amenities of master junior suites included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
MASTER JUNIOR SUITE
One or two doubles beds and antechamber with one sofa bed. Spacious bathroom features a round Jacuzzi for two with a separate shower, two sinks, and more. The guestroom offers stunning views of the garden, pool, or sea.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
FAMILY SUITE CONNECTING
These rooms include either a Junior Suite and a Master Suite; or a Junior Suite and a Romance Suite.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Grand Palladium Bavaro Suites features 1 meal plan options:
All Meals, Drinks & Tips
There are 13 Restaurants at Grand Palladium Bavaro Suites:
La Adelita - Located on the lagoon of Grand Palladium Bavaro. Service offers a la carte dinner with Mexican cuisine specialties. Air conditioning and outside terrace. No smoking. For gentlemen shirts or t-shirts with sleeves, long pants or formal bermuda are required.
Bohio - Located at the Grand Palladium Palace. International buffet and local cuisine, grill, BBQ, salad bar, snacks and ice cream. Outdoors. Smoking area available. Open only for lunch. Please do not enter while wearing your swimsuit, wet or barefoot.
Las Torres - Located opposite the Grand Palladium Palace Lobby. International buffet and local cuisine, specialty cooking and themed cuisine. Air conditioning. Non smoking. Open only for breakfast and dinner. Gentlemen please wear a shirt or a t-shirt with sleeves.
Arrecife - Located at the Grand Palladium Bavaro. International buffet and local cuisine, grill, snacks and ice cream. Outdoors. Smoking area available. Open only for lunch. Please do not enter while wearing your swimsuit, wet or barefoot.
Restaurant Bamboo - Located on the lagoon of the Grand Palladium Bavaro. Offers a la carte dining with specialties of Asian cuisine. Air conditioning. Non smoking. Open for dinner only. Long pants and collared shirts required for gentlemen.Casual elegant dress for the ladies
Behique - Located poolside Samana, Grand Palladium Punta Cana, offers international buffet and local cuisine, specialty cooking and themed cuisine. Air conditioning. Non smoking. Open for breakfast, lunch and dinner. Can vary depending on the season.
Chef Raffaele - Located on the beach of the Grand Palladium Punta Cana. This restaurant offers specialities from Italian cuisine with a pizza oven and home made fresh pasta. For gentlemen shirts or t-shirts with sleeves, long pants or formal bermuda are required.
La Catedral - Located at the Grand Palladium Bavaro. International buffet and local cuisine, specialty cooking and themed cuisine. Air conditioned, non smoking. Open only for breakfast and dinner. Gentlemen please wear a shirt or a t-shirt with sleeves.
La Parilla - Located on the beach in the Grand Palladium Punta Cana. It offers a wide selection of meat imported from the US. Choose your starters from our buffet or a la carte. For gentlemen shirts or t-shirts with sleeves, long pants or formal bermuda are required.
Rodizio - Located opposite the Grand Palladium Palace Lobby. Offers a la carte Brazilian cuisine specialties. Air conditioning. Non smoking. Open for dinner only. Long pants and collared shirts required for gentlemen. Casual elegant dress for the ladies.
Bhogali - Located in the Grand Palladium Palace Resort. Has a fabulous open-air terrace where you can enjoy an exquisite blend of gastronomic sensations in unsurpassable surroundings. Enjoy delicious traditional Indian recipes.
Sumptuori - Located opposite the Grand Palladium Palace Lobby next to Rodizio restaurant. Offers a la carte dining with Japanese cuisine specialties. Tepanyaki. Non smoking. Open for dinner only. Shirts or t-shirts with sleeves, long pants or formal bermuda required.
Tapeo - Located on the lagoon of Grand Palladium Bavaro. Offers a la carte dining with special cuisine. Air conditioning and outside terrace. No smoking. For gentlemen shirts or t-shirts with sleeves, long pants or formal bermuda are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Table Tennis, Basketball, Volleyball, Football, Soccer, Mini-golf, Tennis (6 courts located @ Grand Palladium Punta Cana)
Nightly Activities & Entertainment:
Daily night shows with varied entertainment. Live music in Lobby Bar 5 times a week, Disco
CHILDREN'S PROGRAMS
Mini club is open from 9 to 5. Children can be left under supervision. Plenty of activities from video games to sports.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Teen Disco

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2294 Recommend
2294 past Apple Vacationers would recommend Grand Palladium Bavaro Suites to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10200reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Grand Palladium Bavaro
DAVID K.
Dec 15 2017
When we arrived at the hotel, we realized we left our backback with our important documents (passports, cash, credit cards, etc.) on our Amstar transport van. Yamei at the reception desk immediately called Amstar and Cindy Rijo contacted the driver who returned the intact backpack within 3 hours. The Amstar driver had integrity and did not take anything from our backpack. A huge thank you to Yamie and Amstar. The food at the Bavaro buffets were subpar (often cold and not fresh) so we ended up walking to the Palace buffet to eat (food was hot and fresh). The staff at the Bavaro pool made no effort to get guests involved in any activities. We stayed December 4-11, 2017 and on Friday and Saturday a group of young people came in with their own entertainment (wireless speaker) and blasted music so loud that many guests left the pool. No one from the pool staff attempted to have the supplemental loud music removed so we could enjoy the poolside music provided every day by the hotel.
Customer Rating: 

Jacqueline S.
Nov 26 2017
Our electric kept going out in our room 1929. Food was discussing. Most of the people in our party got sick. Went to check out and was told I owed $22 for wine I didn’t have. They straightened it out but they told me I wouldn’t be able to leave unless it was paid. I will never come back there and will never recommend to anyone.
Customer Rating: 

Completely understand construction and horrible customer service
OSCAR S.
Oct 15 2017
We booked our stay here due to the highly advertised children's activities and pool. We arrived and the entire children's pool and amenities were closed. We were then told the information was on the website however they couldn't find it nor could I after searching. The next day someone finally found a hidden disclosure that the area would be under construction until 10/15 but we got back 10/11 and there is no way it will be completed within months. A good 30% of the resort is under construction including the Brazilian and japanese restaurants. At night you need to walk past all the dark covered construction areas which are poorly lit and made us nervous for our safety. When we complained to the management about the kids closures and the lack of transparency they said the only thing they would give us was an apology. They were rude and completely dismissive. We have been on numerous all inclusives and the management at this hotel is the worst we have ever encountered.
Customer Rating: 

Not so thrilled
LORNE F.
Oct 07 2017
We were bombarded with solicitors starting with check in! We were greeted with drinks & cold towels, which was nice, but then it started with them hounding us to join their travel club. Solicitors rent space there & are extremely pushy! Room was ok but we called the front desk 3 times about running out of toilet paper & water. We had to hunt it down ourselves. The entertainment staff were all amazing.
Customer Rating: 

Resort review
JONATHAN G.
Aug 16 2017
Great resort, with excellent service, food, drinks, and hospitality. My wife and I will definitely return!!!
Customer Rating: 

Unsatified with my stay
ANA S.
Aug 13 2017
I was very unhappy with my stay. The check in process was horrible it took an approx 2 hrs for me to check in after waiting for over 30 mins and no one would assist me. We were told that they have a BBQ for apple guest which they never had and we were unable to make reservation at an restaurants. The communication from the hotel staff was horrible. 93% off the staff was rude. I called numerous times to get my fridge refilled and for extra blankets and towels never received. My son dropped a bottle in the balcony and broke called for service 3 times and finally someone came but left half of the broken bottle so we didn't use the balcony the rest of our stay. We had a leak in our room over my sons bed we called complained no one ever showed up. I have a video of it. Booked an excursion and the representative gave me wrong prices. Not a good experience with hotel. Btw it wasn't a language barrier because I speak Spanish.
Customer Rating: 

ARIOL R.
Aug 04 2017
Staff does not speak English. More cool ncerned to sell you additional packages
Customer Rating: 

Grand Pallidium Bavaro
PLLUMB D.
Jul 24 2017
The hotel room was below average. The first room we got smelled like mold. We were moved to another, which smelled a little better. The facility is old and is in need of updates. The beds weren't comfortable and the pull out sofa was a joke. My kids couldn't even sleep on it so all 6 of us squished in two beds. The staff was nice and pleasant, but too many people pushing to constantly sell you stuff. I think this hotel had a 5 star apple rating. At most I would give it two star. Beaches were nice though and the restaurants that you book reservations for were good. We all liked the Spanish, Japanese, and Italian.
Customer Rating: 

Dissapointed
JOHN R.
Jul 06 2017
Place was beautiful and beach was amazing unfortunately my entire family (5 ofus) got sock with a stomach bug. Not sure if it was caused by the ice or food at one of the restaurants.
Customer Rating: 

JOSEPH S.
Jun 24 2017
My biggest complaints were the beds in the rooms are too small. Two adults cannot sleep comfortably in a double bed. Queen sized beds are a must. The pull out sofa is a joke. Only people 4' tall can fit otherwise your legs hang off the bottom. It's more like a futon than a pull out sofa. The waitstaff at the buffets needs serious improvement. It takes multiple requests for beverages/coffee before anyone comes to the table. You're not allowed to get up and go get your own coffee or water. Most tables of four are set for only two people so there is never enough silverware, napkins, glasses, ect for a family of four. Dirty tables are rarely cleared so you can't find a clean table to sit at. The buffet restaurants need a lot of work in general.
Customer Rating: 

Food so bad you wouldn't want to stay here
MONICA S.
Jun 19 2017
Yes, the beach is stunning and the drinks are strong. But you can get that at countless resorts. The food was so poor that we would not return. Everyone we met at our hotel had the same opinion of the food. We even met a couple who left the resort for restaurants in town since the food was so lacking. The only good meal was at Sumptuori but we ended up with food poisoning that ruined our last three days. So frustrating! Now to the Amstar service. A nice bus takes you from the airport to the resort. You get tips and are told a designated time to meet your Amstar rep to get your shuttle departure time. This actually ends up being a sales pitch for excursions and after the meeting they make you come back again to get your departure pick up time. We did want a short excursion and Luis told us the Scape Park with two activities would keep us away for about 4 1/2 hours. Well, that trip kept us away for 8 1/2 hours where three of those hours were spent on the bus picking up and dropping off passengers. The downtime continued before, during, and after each event at the Scape Park. This was a definite disappointment that we would not recommend. Too much downtime, so much longer than told and it was just a crowded tourist trap.
Customer Rating: 

TripAdvisor Traveller Reviews
Below expectations.
malaur2018, Buenos Aires, Argentina
Sat Jan 13 12:38:01 EST 2018
We stayed a week in a Junior Suite 2 older and 2 younger. We were received very kindly by a "concierge" who put himself at our disposal for any concerns and would call us daily to know if everything was fine. He also invited us to a "family day" to enjoy a Dominican breakfast. We did not know if he called us some day, since the phone in the room did not work. Since we warned it took 2 days to fix it. The remote control of the room did not work. They told us that someone would come to fix it and it took more than a day for someone to come and solve the problem. The Wi-Fi signal was intermittent all over the place. In fact, the signal was cut 30 minutes before the check-out time and as we had to check the plane, they gave us information about another room so that we have access to Wi-Fi in the lobby. 2 days did not make the room. We had to go personally to request that please do so. When they did not leave clean towels, call to request towels and they did not arrive, they were replaced the next day when they made the room. To restaurants, it was necessary to arrive between 7:30 p.m. and 8 p.m. to sign up for a waiting list (usually 1 hour) as there are very few tables available for non-VIP or ROYAL passengers. . One night we arrived at 8:30 and we tried to eat in 3 visibly empty restaurants but they told us that there were no tables available. As the days passed, we were told by hotel staff that: the service we were receiving corresponded to a room reserved by "agency" if we wanted a better service we could do an upgrade of the room; that the "family day" (which finally did not exist) was a talk to sell us a timeshare offered by the hotel; that the restaurants take reservations from the VIP or ROYAL guests that have priority and do not have a tolerance time in the reserve, keep the table all that night. In summary, it is a 5 stars resort only for those who book at the Palladium Royal Suites or who are part of the hotel's travel club. For the rest, it is a 3 stars superior.

Best Hotel in punta cana
jenswendel, Frankfurt, Germany
Sat Jan 13 02:56:06 EST 2018
Nice staff Good Food the Boss för the Imperial cl ub is very Kind pur Room was veey nig Restaurant a la carte Amazing the Pools and the beach super is Perfect die my Family is the best One i will ne back

Fantastic vacation
Brad B,
Thu Jan 11 05:12:46 EST 2018
Great Vacation! The hotel is beautiful! Food is great! Service is excellent! Can't wait to come back! We went to the steakhouse, Chinese, New Argentina restaurant, and all the buffets. ALL WERE GREAT!

Fantastic place!!!! - just needs some minor improvements
richrees9, Swindon, United Kingdom
Wed Jan 10 10:16:09 EST 2018
We stayed in the Bavaro suites from 28/12 to 4/1 - and overall it was fantastic! The pools were great, the beach was stunning, the food was exceptional (in all of the countless buffet and a la carte restaurants we had access to), the room was faultless, the weather was perfect, the service was great - and the cocktails were flowing all day every day! The Bavaro hotel is part of a huge resort shared with three other hotels - all under the Grand Palladium group. We had access to all of the buffets and the a la carte restaurants as well as all of the pools and facilities the resort had to offer. I believe there are around 6 or 7 pools - all with swim up bars, waiter service, ample sun loungers and sunshades and plenty of activities. Our 9 year old daughter was in her element, as were we. It was aimed as a relaxation holiday for us so we spent a lot of time at the pools and we were waited on constantly with cocktails and drinks (the Pina Coladas and Miami Vice's were outstanding!). The size of the resort should not put anyone off as you can either walk through the stunning grounds of the resort (no sign of hurricane damage!) or you can get picked up at one of the many buggy/train stops and jump on the next buggy/train that comes along. The buggy's and trains were a particular highlight for our daughter - loads of fun! We were upgraded from a junior suite to a master suite when we arrived which was a nice touch - it was a very large room with 2 double beds and a sitting area with sofa bed. The bathroom had a huge Jacuzzi bath and separate shower - perfect! It was kept clean and the minibar had a few beers in so we were happy. As we arrived late on the first night we ordered some room service which was spot on. The food across the whole resort was nothing short of excellent! We used La Catedral buffet for breakfast each day and there was a great variation of food on offer there - all of it was excellent. For lunch we either went to the buffet near the pools or the one on the beach (Araciffe) - all of which were fantastic. A nice touch was the beach BBQ's that were often on offer with a cool live band banging out funk and reggae classics whilst we ate our lunch - amazing! The evening food options were ridiculously good - Tapas, Asian, Italian, Argentinian, Tepenyaki, Indian, American - you name it and they had a restaurant for it! We ate in La Tapeo (Tapas) which was amazing, Bamboo (Asian) which was outstanding, and La Pasciana (Argentinian) on our last night which was great as it had literally only been open a few days. On a couple of nights we had our evening meal in La Catedral and Bohique buffet restaurants and they were fantastic also! Such a huge variety of food we just didn't know what to have first! On New Years Eve we attended the gala dinner at La Catedral and they pulled out all of the stops - the food was incredible! As much lobster as you could eat among other beautiful dishes! It was well organised and considering the amount of people eating the service did not suffer in any way and we were well looked after as always. On top of the gala dinner a huge open air concert was laid on in the sports field in the middle of the resort - with DJs, bands, and the mother of all firework displays when the clock struck midnight! My daughter will never forget that night! Again - despite the volume of people at the concert it was all tables and waiter service - it was a great party! We wish we booked 10 days as a week just wasn't enough - we relaxed, we ate, we drank, we swam - it was exactly what we wanted. Now - a couple of points that I feel I should make in the interest of balance and honesty... 1. With such a big complex can come some communication issues. Unfortunately on more than one occasion we were given incorrect information by the reception staff at the Palace. We were told twice by the reception there that the Torres buffet was open, only for us to get there and it be closed. We were also told twice that we did not need to book a reservation for the Tepenyaki restaurant - we turned up and we were told we had to have a reservation and it was fully booked. We raised this with management there and it would seem that certain staff members were not aware of the new restaurants reservation policy. This was very frustrating as it was our last night - however, within minutes we were at the new Argentinian restaurant instead and had a fantastic meal. Happy days 2. The check-in process needs a bit of work. I think they could do with a few more staff and a smoother process when they know there are busy times for people arriving. The last thing people want after a long flight is to stand around at a reception (even if the welcome drinks were great!) 3. I think the resort would benefit from more English speaking staff - don't get me wrong, I don't mean loads as I can get that in cornwall. I just mean that a few of the restaurants and receptions would benefit from a couple more good English speaking people in the interest of the service to Brits, americans and Canadians that frequent the resort. 4. The price for the week was a lot - but I guess that's Christmas/New year prices and will be the same everywhere.. There are a lot of people putting negative comments on here - I think some people can be so wrapped up in finding the negative in things that the many positives just pass them by! Keep doing what you are doing - take on board the feedback, make the required improvements and people will struggle to find anything to fault you on. We will 100% return some time - for 10 days next time! Cheers

Terrible Service, Broken Doors, Ceiling Leak
SidSidEA, Ottawa, Canada
Sun Jan 07 07:59:13 EST 2018
Although my friend and I still managed to enjoy ourselves we were very disappointed with our room function and the customer service at reception in the lobby. When we first walked into our room at Grand Palladium Bavaro Resort & Suites, it highly resembled the one that our friends in the villa next door were staying in. However, upon further inspection we noted a few problems: 1. Our sliding bathroom door would not close (it wouldn't even budge). 2. There was a leak coming from our ceiling onto the pull out couch. 3. Our patio door closed and locked but not properly as a huge gap remained open. At this point, we weren't too concerned because we didn't think it would take long for the hotel to address the issues in the room. But we were wrong. Three and a half days later, after countless phone calls and visits to the lobby somebody came to fix our bathroom door. However, only our bathroom door was ever fixed. We were frustrated that it took so long but relieved that we wouldn't have to leave the room anytime one of us had to use the bathroom. The other issues persisted and and in fact worsened over the course of our stay as the leak grew into a puddle and our patio door no longer remained closed at all. We went down to the lobby yet again to speak with a supervisor and he listened and promised that by the next morning we would have a written letter with what the hotel planned to do about the situation. We never received a letter. We were very disappointed with the whole situation but also the customer service at the hotel. Whenever we called reception we would explain the problems and be put on hold for up to 20 minutes. Additionally every time (at least 6 times) we walked to reception we were assured that our room had been made a priority but that never seemed to have happened. With all of the issues that we encountered and reported, not once were we offered another option such as to switch rooms. We left very disappointed.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe