Grand Oasis Palm

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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Experience fabulous family fun at Grand Oasis Palm in Cancun, Mexico. This all-inclusive family resort and spa is located at the north entrance to Cancun's hotel zone and is close to shopping, bars, and restaurants.

The dancing, dining, and dcor of Grand Oasis Palm reflect the culture of Cancun and offer endless activities for everyone in the family. Work up a sweat in the gym, or enjoy spa treatments that rejuvenate body and soul. Lounge by the pool or build a sand castle on the beach. Children will enjoy exploring the Kidd-O-Zone which offers supervised entertainment with a "splash zone" by the beach, a water park with a pirate's ship and slides, a state-of-the-art game room, an outdoor marketplace, and more.

Try one of sixteen incredible restaurants, each offering a different specialty to tempt the most discerning palate. Cool down with your favorite cocktail at any of the ten bars. Enjoy a cup of coffee at Coffee & Me or a tequila tasting at the Tequila Lounge.

Grand Oasis Palm offers 594 chic-and-luxurious rooms. Each provides beautiful views of the turquoise waters of the Mexican Caribbean, Nichupte Lagoon, or tropical gardens.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
Beachfront in Cancun's hotel zone, on a white sand beach with calm, shallow waves.
Address: Blvd Kukulcan Km 4.5, Zona Hotelera

Local Phone: 52(998)848-7500
Toll Free Phone: 800-446-2747
Fax: 770-453-7777
Website Address:
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
KiddO Zone features wading pool and splash zone pool with waterslides.
Grand Oasis Cancun par 3 executive golf course.
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: $
Club Rental Fees: $
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Paddle Boats: Complimentary
Other Sports Available
Other Sports: Basketball, soccer, squash court, kayaks.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Hotel located in Cancun that features a total family atmosphere combined with a Mexican flair reflected in gastronomy, activities and entertainment. This property is close to Playa Langosta, Playa Tortuga and El Museo de Arte Popular Mexicano. This Elegant Mexican style family resort allows 3 kids in the Family Suite room category with 2 adults and has a new excitingkids club that has enhanced by new activities such as cooking lessons, disco, movies, game areas, etc. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island, the beach area is extremely kid-friendly. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 594
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
WiFi (2 devices per room), private check-in/out, 24hr room service (deliv. fee $), late checkout (subj. to availability), free 1 day Smart Car rental for min. 4 night stays (fees apply), daybed, welcome amenity, turndown service, robes & slippers.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Garden or lagoon view, WiFi ($), room safe ($), 24hr room service ($).
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe

All rooms also feature full private bathroom with bath amenities, USB ports, beach towels, daily housekeeping. All rooms are non-smoking. Rollaway beds and cribs on request (subject to availability).
Grand Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Grand Oasis Palm:
Sisal - International buffet with kids corner, indoor and outdoor seating. Open for breakfast, Lunch and dinner. Casual dress code.
Los Agaves Tortas & Tacos - Tacos and tortas, outdoor seating. Open for lunch. Casual dress code.
Sweet Palm - Snacks and treat buffet, indoor seating. Open for breakfast and lunch. Kids only.
Los Agaves - Mexican food, indoor seating. Open for dinner. Casual dress code. Reservation required.
Pirates del Caribe Kids Plaza - Kids-only food court: burgers, hot dogs, chicken & more. Outdoor seating, Kids only.
The White Box - Mediterranean gastropub, indoor seating. Open for lunch and dinner. Casual dress codefor lunch, formal dress code for dinner. Adults 18 plus only.
Sian Ka'an Beach Club - Wraps and ceviche, outdoor seating. Open for lunch. Casual dress code.
Las Palmas - International buffet, indoor and outdoor seating. Open for breakfast, lunch and dinner. Casual dress code.
Maki Taco - Japanese-Mexican fusion, indoor and outdoor seating. Open for lunch and dinner. Casual dress code. Reservation required.
Sushi Bar by Maki Taco - Mexican sushi fusion, outdoor seating. Open for lunch. Casual dress code.
Isla Mujeres - Beach and poolside snacks, outdoor seating. Open for lunch. Casual dress code.
La Cantina - Mexican snacks, indoor and outdoor seating. Open for lunch and dinner. casual dress code.
Helados, Pizza & Pasta - Ice cream, pasta and pizza, outdoor seating. Open for lunch. Casual dress code.
Dos Lunas - International buffet and kids corner, indoor and outdoor seating. Open for lunch and dinner. Casual dress code.
Careyes - French-Mexican gourmet, indoor seating. Open for dinner. Formal dress code. Adults 16plus only. Reservation Required.
La Bamba - Fish & Seafood, indoor and outdoor seating. Open for lunch and dinner. Casual dress code.
Daily Activities & Entertainment:
Fitness center, kayaks and paddle boats, daily activity schedule, KiddO Zone with 50,000 square feet of dedicated kid areas, yoga, pilates, zumba, aerobics, water fitness and more.
Nightly Activities & Entertainment:
Nightly live entertainment including Mexican music and shows.
Pools and splash zone with water slides, climbing iceberg and trampoline. Pirate adventures aboard the Captain Hook. Playground with jungle gyms and bungee trampoline. Kids beach club. Arts and crafts room. kids-friendly restaurant and more.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
1319 Recommend
1319 past Apple Vacationers would recommend Grand Oasis Palm to their friends and family
TripAdvisor Web Reviews
Based on 4177reviews
What to expect

TripAdvisor Traveller Reviews
Horrible Experience!!!
Letz A,
Wed Oct 10 08:34:00 EDT 2018
From beginning to end the trip was horrible. Upon checking in our room key did not work so we had to return to the reception area three times for a replacement key. We asked them to come along with us maybe we were doing something wrong they refused and told us to go try again. We then tried the buffet and both times the food was bad. It tasted horrible and was very greasy. To top of the trip we spent most of the day in the room because I wasn't feeling well and told the room service people to come back tomorrow. They came back three times that day insisting to clean the room and we told them it was ok. Later in the evening we went for dinner and when we came back the room was clean. I then proceeded to locate items that had been moved from where I had placed them and realized my Gold bracelet was missing. We reported it to the front desk, they made me fill out a complaint form and promised to email me with an update. We left the following day and never got any feedback from the Hotel. That piece of jewelry had sentimental value and who cleans a room at 9 in the night after the guest requested that they return the following day. Its like they were patiently waiting for us to leave to go through our items. We would never return to this Hotel.

Vacation with my 12 year old daughter
Jules R,
Thu Sep 27 18:42:34 EDT 2018
Oh my goodness my daughter and I LOVED our week long stay at the Grand Oasis Palm hotel in Cancun. So clean! So much to do at the hotel itself. The staff, and I mean ALL of the staff, looked happy and truly acted like they loved their jobs. Even my 12 year noticed that. We booked one excursion with a rogue travel agent in the hotel and it was amazing but then learned the hotel had its own travel agent which we booked outside events with afterwards. She was beyond knowledgeable and helped handpick what worked best did my daughter. The food was awesome. We ate early dinner, like 7:00 and never went to the dinner buffets. We experimented with the included a la cart restraints and loved everything!!! We paid extra for a lobster diner twice and it was beyond worth the added expense although everything at La Bamba that was ‘included’ was also incredible. Hands down This was the the best vacation my daughter and I have ever had. Loved everything. Will ALWAYS stay here when visiting Cancun with children!!! This is THE family friendly resort. Thank you Oasis Palm❤️

family hoilday
mahendramistry42, London, United Kingdom
Fri Sep 14 09:03:35 EDT 2018
We arrived late, approx 22:00pm, checked in all good. First thing we enquired about was a room safe for passports etc, this came at an very high expense of $120peso/day, but we were angry with the fact that the Wifi(internet) also had a additional cost which if bought from the hotel was $30/day (US dollar)!!The rooms we had were double standard which is very roomy, the they were cleaned regularly, however room toilets are very small and would often get blocked and upon calling for maintenance it would take them approx 30min to actually come and fix it, which by that time your room and hall way will be flooded. Grand Oasis palm has many restaurants on site to chose from, however they only have one open for breakfast, which means if you don't wake up early enough you will waiting in queues for 20 minutes with all other hotel guests. Similarly with lunch and dinner, some restaurants you will have to make reservations or come with additional charges such as drinks and tips, furthermore a few restaurants are only available for Grand members (blue band). What you will find in nearly all restaurants, is that the service is very good, however if you don't tip or tip very little you will definitely see bad service the next time you visit. At the Grand Oasis, the bar service is great and bartenders understand your orders, again if you go to the bars at there peak hours usually around midday, you will also face lengthy queues. And like with restaurants some bars are only available to grand members.Pools/Gym services were good and cleaned regularly, but for the spa service there is an additional charge even if you go all inclusive.

Great time.
PatriceWinston, Kansas City, Missouri
Sat Sep 08 18:36:44 EDT 2018
My boyfriend and I stayed here celebrating my birthday weekend. It was our first time visiting and we had a great time. We reserved cabanas at the beach club for the week and we had two servers that were amazing - Marvi and Melody! They made our experience there even better. From the restaurant recommendations, quick service and conversation. They were awesome! The bartender in the Tequila lounge, Esau, was great too! The ceviche is the best I ever had. Oh and I can't forget Daniel! He was the :) We had an all around great time. The only improvement I will say about the resort is the AC in the rooms. It wasn't as cold as it should have been. Other than that, it was nice.

The Good & Bad at The Oasis Palm
Sunnysky2010, Belfast
Tue Sep 04 14:24:57 EDT 2018
Family holiday 4 adults & 4 kids Let start with the bad Everyone had a bad stomach except one person for a minimum of.a few days some had it for a lot longer, Buffets were poor in the evenings some food was cold and not great quality. Deserts selection was not very good like other allinclusives we have stayed in. Buffer was better for breakfasts anything you ordered that was cooked fresh was fine. As we stayled in the Grand Oasis Palm you could use all the facilities in the sister hotel next door please be aware that the front bar in the hotel of the Palm, the Whitebox, Cuban cigar bar are all Adutls only which is strange as this is mainly a family hotel. In the Oasis Grand you have a tequila bar & Mexican restaurant which is adults only. So for kid friendly restaurants and bars you only have the beach bar, maci taki. The Mexican restaurant both of which have be reserved at 3pm that day you need to que in the mid day sun or you Won’t get a table. They have a sea food restaurant and a sports bar which is ok. You have to PAY for WIFI & Safety deposit box which for all inclusive we have never had to pay. Good points Location is stunning on a nice stretch of beach. Lovely pier, sea is really calm and safe for small children it’s shallow. The hammocks in the sea are great. Kids loved the climbing inflatable, sea kayaks. If you stay in the Grand Palm you get to go out once on the pirate boat but must be pre booked everyone had a great day the staff are amazing on board we had a great experience. They have coffee shops in each hotel which have nice buns etc. The staff in them are great and very friendly. tip get a coffee and take it into the buffet with you. The hotels are both very clean in and around the lobby areas but the pool areas can get very busy and could do with regular cleaning. Sports bar is great for drinks as you get served quickly.The kids club is brilliant lots to do plus they have a pool with slides. It’s very organised and all the staff were great and looked after all the kids.The Main entertainment hall is good and the shows we seen were impressive the Disney character show, Michael Jackson Etc The entertainment staff were great especially Oliven and his friend who took us to the tourist sites on the bike tour They do a great job. The rooms were very clean the staff work hard and look after you free mini bar was well stocked we had good view of the boats and beach.You can get a day pass to the Oasis pyramid hotel on the main strip we went up tor the day they have a great pool it’s a busy hotel but worth a visit. I Would recommend a day trip to the Isla Majures the boat leaves beside the hotel hire golf buggy and tour the island . This is the 3rd time we have been to Cancun but I doubt that we would stay at this hotel again unless they made some improvements. It’s a nice place and could be a lot better.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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