Grand Oasis Palm

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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Experience fabulous family fun at Grand Oasis Palm in Cancun, Mexico. This all-inclusive family resort and spa is located at the north entrance to Cancun's hotel zone and is close to shopping, bars, and restaurants.

The dancing, dining, and décor of Grand Oasis Palm reflect the culture of Cancun and offer endless activities for everyone in the family. Work up a sweat in the gym, or enjoy spa treatments that rejuvenate body and soul. Lounge by the pool or build a sand castle on the beach. Children will enjoy exploring the Kidd-O-Zone which offers supervised entertainment with a "splash zone" by the beach, a water park with a pirate's ship and slides, a state-of-the-art game room, an outdoor marketplace, and more.

Try one of ten incredible restaurants, each offering a different specialty to tempt the most discerning palate. Cool down with your favorite cocktail at any of the ten bars. Enjoy a cup of coffee at the Coffee Café, or tequila tasting at the Tequila Lounge.

Grand Oasis Palm offers 345 chic-and-luxurious rooms. Each provides beautiful views of the turquoise waters of the Mexican Caribbean or the Nichupte Lagoon.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
Located in Cancun's Hotel Zone, next to the Embarcadero (the pier for daily departures for isla Mujeres excursions) this beachfront resort is within 4 Km from downtown Cancun and close to bars, shopping malls and restaurants.
Address: Zona Hotelera

Local Phone: 011-52-998-84...
Toll Free Phone: 1-800-44-OASIS
Fax: 770-453-7777
Website Address:
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 3

Swim-up Bar
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Club Rental Fees: $
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Hotel located in Cancun that features a total family atmosphere combined with a Mexican flair reflected in gastronomy, activities and entertainment. This property is close to Playa Langosta, Playa Tortuga and El Museo de Arte Popular Mexicano. This Elegant Mexican style family resort allows 3 kids in the room with 2 adults and has a new exciting kids club that has enhanced by new activities such as cooking lessons, disco, movies, game areas, etc. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island, the beach area is extremely kid-friendly. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 594
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
One king bed or two double beds. Small built-in daybed. Private bathroom. Upgraded 24 hour room service. Welcome amenity. Private check-in/check-out. Flat screen television. Oceanview.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Hair Dryer
Radio Alarm Clock
Room Safe
Rooms offer an ocean view, king-size bed or two double beds. Private bath with shower and tub, cable TV, beach towel, hairdryer, and luxurious bath amenities in cluded. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Guestroom includes one king bed or two double beds. Small built-in daybed. Views of Gardens or Sunset View. Private bathroom. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe

Direct-dial telephone ($), safe-deposit box ($), wireless internet access ($)
Direct-dial telephone ($), safe-deposit box ($), wireless internet access ($)
Grand Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Grand Oasis Palm:
Pirates del Caribe Kids Plaza - Kids-only food court
The White Box - Mediterranean gastrobar
Sian Ka'an Beach Club - Wraps and ceviche
Las Palmas - International buffet
Maki Taco - Japanese-Mexican fusion
Sushi Bar by Maki Taco - Mexican sushi fusion
Isla Mujeres - Beach and poolside snacks
La Cantina - Mexican snacks
Helados, Pizza & Pasta - Ice cream, pasta and pizza
Dos Lunas - International buffet and kids corner
Careyes - French-Mexican gourmet
La Bamba - Fish & Seafood
Sisal - International buffet with kids corner
Los Agaves Tortas & Tacos - Tacos and tortas
Sweet Palm - Kids-only buffet
Los Agaves - Mexican food
Daily Activities & Entertainment:
Fitness center, non-motorized water sports, 9 hole par 3 golf course at Grand Oasis Cancun, Kid's club-cooking lessons, disco, movies, game areas, pool with slide, playground, yoga, pilates, zumba, aerobics, water fitness and more.
Nightly Activities & Entertainment:
Live the Oasis Entertainment Experience. Free day passes and access to all-inclusive services, except during high profile events at Grand Oasis Cancun (50% discount and preferential access).
The Kidd-O-Zone provides exceptional entertainment with a dedicated beach area, a mini water park with a pirate's ship and slides, colored arts & crafts, a play kitchen, game room, and more.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
1319 Recommend
1319 past Apple Vacationers would recommend Grand Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3865reviews
What to expect

Apple Vacations Traveller Reviews
Aug 13 2017
Hotel was ok, the combination of two hotels with small pool areas and small restaurants is not great. It would have been a great vacation except for a few things. As I stated the restaurants were small and you had to weight in line to be seated. Couldn't get a reservation at one of the restaurants because they only took reservations at 4:00 pm. And within 5 minutes the capacity was taken. They elevators wee horrible and you had to wait it seemed like hours for the elevator. Took the stairs from the room most of the time. I loved our trip to Cancun but would definitely stay at an different hotel. Room and view were amazing. They also did not have balconies
Customer Rating: 

They ruined our wedding!!
Apr 18 2017
Our wedding was a complete nightmare. We visit MX every year and this was by far the worst travel experience in my life. 2 day’s into our trip I realized we were not receiving certain perks that we had purchased with our $2,300 US Dollar wedding package (Not including the thousands spent on air fare and hotel). We spoke to concierge and were told that the wedding department never informed the resort of our wedding (2 days before our wedding). Most of the 33 items listed in our wedding package did not exist or simply didn’t happen. We were totally bait and switched upon arrival. We were treated TERRIBLE by the staff. No one would allow us to speak to a manager the entire stay. The room was small and smelled of mildew. I chose this resort because it was “family friendly” for the flower girl. We all left vomiting for days with a terrible viral stomach infection. Wedding Package: · AUTO Smart for the wedding.* · VIP Bracelet for wedding couple. DOES NOT EXIST · Private VIP Check-in for wedding couple. DID NOT GET · Room Upgrade.* DOES NOT EXIST · Welcome cocktail during check in. DID NOT GET · Wedding Romance Concierge. DOES NOT EXIST · Internet Code - wedding couple. (EVERY GUEST GET’S) · Nuptial Suite (room + make up room).* DOES NOT EXIST · VIP Amenities in wedding couple’s room. DID NOT GET · Late Check-out at 4 pm.* · Turndown service. GOT ONCE OUT OF 6 NIGHTS · Professional services by a Wedding Planner. TERRIBLE SERVICE · Rehearsal semi private dinner in specialty restaurant for 2 hours with set menu for 20 SALMON WAS RAW · Rehearsal ceremony for bridal party. DID NOT GET · Special tasting of wedding dinner menu – 2 persons (must arrive 4 days before the wedding date). DID NOT GET · 20% discount on Spa treatments for the wedding couple. · Judges or Minister Fees included. · Special Wedding location on terrace or beach. DEMANDED TO SWITCH TO PIER DUE TO 0 PRIVACY ON BEACH · Exclusive décor with our O Wedding special arch & set up in white. · Bridal bouquet and Groom’s boutonniere (tropical local flowers). · Special floral centerpiece on the Bridal table (tropical local flowers). · Sound equipment with ambiance music and microphone during ceremony. · Celebration toast after the ceremony with · Domestic Sparkling Wine - maximum 4 bottles. · Semi private dinner in specialty restaurant with set menu and 2 hours of open domestic bar. · Wedding cake. I HAVE CELIAC. WEDDING CAKE SAID GLUTEN FREE IN CONTRACT. WAS NOT GLUTEN FREE. COORDINATOR HAD TO STOP ME FROM EATING THE CAKE. · Private Poolside/Beachside cocktail party with selected canapés and special cocktails · + DJ with music and lights per 2 hours. · Bottle of Domestic Sparkling Wine and special courtesy of chef in couple’s room. DID NOT GET · Romantic decoration in couple's room & aromatherapy. DID NOT GET · Romantic dinner reservation in specialty restaurant for the couple. · Breakfast in newlywed’s room the day after the wedding. DID NOT GET · Weddings surprise present. DID NOT GET
Customer Rating: 

Elevators were horrible
Mar 13 2017
Elevators were horrible, always getting stuck. Very slow could not Elevators were horrible! Always getting stuck! Very slow could not accommodate guest,always a line. We found only 2 restraints to eat, the others were not very good. The beach with hammocks were great, pools were great! We still had a great time!! The worst was the elevators.So if u are on low level would not be bad for the price!!
Customer Rating: 

Grand Oasis Palm
Feb 17 2017
The hotel was OK. Food was only fair. While at the beach or pool, was hard to find a server to take our drink orders. The staff was not as friendly as I would have hoped. I would probably not go back to this hotel in the future. Was OK for the price.
Customer Rating: 

Sep 08 2016
I was supposed to meet with Mr Santos on the next day after my arrival went there no was there from APPLE tried the next day still nobody I had to have someone call the contract number talked with someone they said the rep would contact me in the morning he didn't. I went over again he was there made my return time and that was it. Everything i ask her said go to hotel desk for expect swimming with the dolphins. I was under the expression he was going to help me out.
Customer Rating: 

Telemarketers at the lobby
Jul 11 2016
Telemarketers at the lobby pretend to be hotel concierge and their uniforms doesn't say the hotels name. They offer hotel free packages but the truth it's a timeshare presentation. They keep on asking us every morning at the lobby and it's very annoying. They are like those telemarketers at Cancun airport.
Customer Rating: 

Good service
Apr 16 2016
Only complaint is the elevator. Its so small and can only fit four people. It stops at almost every floor. So you have to wait another 5-10 mins for the next one.
Customer Rating: 

We tried to make the best of it.
Jan 30 2016
We were pretty disappointed in this resort. It seemed like the very basic stuff was included and if you wanted anything extra it was for more money. The beach sucked. IT was only .5 miles long and from the edge of the resort to the water edge was about 150 feet. The food was okay there just wasn't enough of it. We were always hungry. The rooms were so noisy that we didn't sleep for the 4 nights we were there. Our concierge was very uninformed about what was and wasn't offered as part of the all inclusive package. We will never go back to this resort.
Customer Rating: 

Grand Oasis Palm
Jan 08 2016
I'm a bit surprised Apple Vacations would offer this hotel. There are 2 very small elevators of which 1 was constantly broke. 2 small womens restroom stalls near the pool, always out of toilet paper or hand wipes. Long lines for snack bar and drinks, frequently out of towels. Electricity went out for 1.75 hours Sunday night, room got very hot and stuffy. The recessed light in the shower fell out of the ceiling while I was in the shower, no caps on electrical joints. Will not return to this resort.
Customer Rating: 

Jan 04 2016
We arrived to Grand Oasis Palm in a evening and had been denied to be excepted, because, according to the manager, Apple Vacation canceled our reservation. He told us that we can leave or he can move us to other hotel. We booked this hotel with a purpose to celebrate Christmas with our grand kids in a area of calm ocean and kids friendly environment. We had no opportunity but to be moved to Grand Oasis Cancun. The hotel was fine, but the ocean was very rough and we were not able even to get close to the ocean. The next morning we visited the Apple Vacation representative Eric Monpain. In our 20 years of traveling we never met anybody more helpful than him. He spend two days in a phone trying to get us back to Grand Oasis Palm overcoming the resistance of the management of the hotel. They insisted that it was Apple Vacation fault not theirs. Eventually, they let us to come back after we wasted almost 3 days of our 7 days vacation. We would like this incident to be investigated by Apple Vacation and if it is really Apple Vacation fault, we need to be compensated for the lost time. We would like to recognize Eric Monpain for his exceptional professionalism and dedication. He is the one who let us enjoy the rest of our vacation.
Customer Rating: 

Dec 29 2015
While the hotel had wonderful rooms, the food was sub-par. The service at the bars were great. The beach was very crowded and the pool was small. There were only 2 elevators and it caused an issue anytime we wanted to leave or return to our rooms.
Customer Rating: 

TripAdvisor Traveller Reviews
Good but not great
mike n, Spruce Grove, Canada
Tue Apr 24 17:27:20 EDT 2018
The resort was clean and our room was nice. We were surprised that there were no balconies though, only a window that could be opened. The food was good but we didn't like having to wait in line to get a table for the buffet. The E la Cart could not be booked until the day you wanted to go and we had to wait in line at a specific time to book those with no guarantee that we would get a time. Pools were big and we didn't have any trouble getting loungers each day. The beach was beautiful. There were not enough elevators for the size of the resort and they were easily over loaded. We actually changed to a lower floor so that we could take the stairs. The staff were very accomodating.

Never again
ericpJ9134GM, Fort White, Florida
Mon Apr 23 15:48:12 EDT 2018
The safe in the room has no lock. You can rent one for $8 per day. The a/c unit drain clogged and when returning from dinner on day one I felt like Jesus walking on water. Took one hour and multiple phone calls to get someone up to fix. There was large ring of mold around the top of sink. Still not adequately cleaned. Guess they don’t have bleach here. Toilet runs/refills itself every five minutes. Guess flapper no good. The tv remote didn’t work. Towels used to mop up water by housekeeping just thrown in corner. Why weren’t they removed and replaced with fresh ones at time of cleanup? Front desk disabled our room key access cards after 3 days of a 6 day trip and said they had expired. WTF?? Spent another 30 minutes going up/down to get them operational.

A vacation spent waiting in line
MacFamily7777, Calgary, Canada
Sat Apr 21 05:14:57 EDT 2018
Basically if you like waiting in line (for anything and everything) then stay here. I read the reviews before I booked but thought, how bad can it be? Well it's bad. Long line ups for EVERYTHING. As other reviews state the resort is grossly under staffed. The beach drink bar had ONE bartender serving drinks, so the line up was always 15 people deep. If you wanted to dine at an a la carte restaurant, be prepared to line up for 45 mins. Then the nights I did not feel like lining up on vacation, the line ups at the buffet were ridiculous as well. The hotel management always replies to reviews stating the same lame copy/paste message "your concerns are heard..." but they're not. One review stated the food at the buffets is high school cafeteria quality, and that is very accurate. And even my daughter (10) commented how the food at the buffet was "soggy". And I've never had to pay extra for a safe in my room. What a scam, how cheap on the hotel's part. That truly offended me, paying for a key to keep our passports and money safe. The hotel should be embarrassed by that policy. My advice, pay a little more and stay somewhere else. This hotel was VERY crowded, I felt like I was at a shopping mall on Black Friday, all week long. The beach area and pools are also very small compared to the resorts we typically frequent on the Riviera Maya. We would not return here, even if it were free...serious!

Beautiful Beach, Beautiful pool, Very good food.
wishuwerehere2017, Fredericton, Canada
Wed Apr 18 01:44:51 EDT 2018
The hotel is clean and staff are very good. The beach is very nice. Lots of lawn lounges to sit on. The food is exceptional. I think one of the best places I have vacationed at and enjoyed. However lining up for a la cartes is terrible. What is really terrible you are on vacation and have to line up for a la carte that night and you could be there an hour and not get a table this happened. This is what they need to fix it does not work. REMEMBER we are on vacation and staying at your hotel. That was my only real negative about this place. But wont be back unless they fix that.

Deanna T, Woodbridge, New Jersey
Tue Apr 17 17:42:24 EDT 2018
Visited April 12-16 for our third visit at this resort. This trip was extremely disappointing for us. The level of customer service we received in the past has gone down tremendously this year. After a long day of flying and layovers, Check in was fast and easy even though the clerk wasn't very friendly. We were escorted to our room by a very informative bell hop whom we appreciated. We enjoyed a nice dinner at the buffet and went back to the room to showerand rest. The shower drained very slowly and when my husband checked the drain closure it broke off in his hand. We were too tired to wait on maintenance and decided to wait until thenext day to have the issue resolved. Fortunately for us once the closure broke the water drained. The towels were dingy and frayed and the bathrooms overall need to be updated. We tried to schedule a late check out upon arrival but we're told that we had to wait until the day of check out to make that request. On the day of check out we were told by one front desk rep that we couldn't do a late check out because the rooms were already sold but that we could stay at the resort and use the shower at the spa for wash up before heading to the airport. Or, do a late check out until 2pm for and extra $70. Once we decided what we wanted to do, we returned to the front desk and were told by another clerk at front desk that the late check out was doable until 6pm for an extra $140 and that the spa showers were never an option. We were asked by a "Loyalty Officer" about our stay and we explained or concerns to a smile and a shrug. While there are a vast array of food options,the options for pescatatians and vegetarians are few. We travel to Cancun annually to celebrate my 4 yr old daughter's birthday, but with the lack of accommodation for late day flyers and resolution to issues, we have marked Grand Oasis Palm off of our list of favorite places to stay.

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