Grand Oasis Palm

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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 and under Stay, Play, and Eat Free.

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit plate, romantic dinner with a bottle of house wine, and room upgrade (based on availability; minimum 5 night stay).
Family: Up to two kids 12 and under Stay, Play and Eat Free.

Experience fabulous family fun at Grand Oasis Palm in Cancun, Mexico. This all-inclusive family resort and spa is located at the north entrance to Cancun's hotel zone and is close to shopping, bars, and restaurants.

The dancing, dining, and decor of Grand Oasis Palm reflect the culture of Cancun and offer endless activities for everyone in the family. Work up a sweat in the gym, or enjoy spa treatments that rejuvenate body and soul. Lounge by the pool or build a sand castle on the beach. Children will enjoy exploring the Kidd-O-Zone which offers supervised entertainment with a splash zone by the beach, a water park with a pirate's ship and slides, a state-of-the-art game room, an outdoor marketplace, and more.

Try one of sixteen incredible restaurants, each offering a different specialty to tempt the most discerning palate. Cool down with your favorite cocktail at any of the ten bars. Enjoy a cup of coffee at Coffee and Me or a tequila tasting at the Tequila Lounge.

Grand Oasis Palm offers 594 chic-and-luxurious rooms. Each provides beautiful views of the turquoise waters of the Mexican Caribbean, Nichupte Lagoon, or tropical gardens.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
Beachfront in Cancun's hotel zone, on a white sand beach with calm, shallow waves. Distance from cancun airport is 23 Kilometers. Distance from downtown cancun is 4.5 kilometeres.
Address: Blvd. Kukulcan Km 4.5, Zona Hoteler

Local Phone: 52(998)848-7500
Toll Free Phone: 800-446-2747
Fax: 770-453-7777
Website Address:
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (12 minutes away)
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
KiddO Zone features wading pool and splash zone pool with waterslides & water trampolines.
Grand Oasis Cancun par 3 executive golf course.
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: $
Club Rental Fees: $
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Paddle Boats: Complimentary
Other Sports Available
Other Sports: Basketball and soccer.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Hotel located in Cancun that features a total family atmosphere combined with a Mexican flair reflected in gastronomy, activities and entertainment. This property is close to Playa Langosta, Playa Tortuga and El Museo de Arte Popular Mexicano. This Elegant Mexican style family resort allows 3 kids in the Family Suite room category with 2 adults and has a new excitingkids club that has enhanced by new activities such as cooking lessons, disco, movies, game areas, etc. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island, the beach area is extremely kid-friendly. Check-in: 3:00pm
Check-out: 12:00pm.
Total Rooms: 594
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
Private check-in & check out. WiFi (2 devices per room), free 1 day smart car rental stays 4 nights or longer, iPOD console, welcome amenties & Robes and slippers.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Room Service
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Garden or lagoon view, WiFi ($), room safe ($), 24hr room service ($).
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Room Service
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe

USB ports, bath amenties, Beach towels, Daily houskeeping.
Grand Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Grand Oasis Palm:
Pirates del Caribe Kids Plaza - Kids food court: burgers, hot dogs, chicken & more. Outdoor dining. Open for lunch. Located in KiddO Zone, kids only.
The White Box - Mediterranean gastropub, indoor seating. Open for lunch and dinner. Casual dress codefor lunch, formal dress code for dinner. Adults 18 plus only. Reservation required.
Sian Ka'an Beach Club - Wraps and ceviche, snack bar. Outdoor dining. Open for lunch.
Las Palmas - International buffet, indoor and outdoor seating. Open for breakfast, lunch and dinner. Casual dress code.
Maki Taco - Japanese-Mexican fusion. A la carte. Open for lunch and dinner. Casual dress code. Indoor and outdoor dining. Reservation required.
Sushi Bar by Maki Taco - Mexican sushi fusion, outdoor dining. Open for lunch. Casual dress code.
Isla Mujeres - Snack bar, open for lunch. Outdoor dining.
La Cantina - Mexican snacks. A la carte, indoor and outdoor Dining. Open for lunch and dinner. Casual dress code.
Helados, Pizza & Pasta - Ice cream, pasta and pizza, outdoor dining. Open for lunch. Casual dress code.
Dos Lunas - Italian buffet with kids corner. Open for breakfast, lunch and dinner. Inner and outdoor dining. Casual dress code.
Careyes - French Mexican gourmet. A la carte, open for dinner. Formal dress code. Adults 16 plus only. Reservation Required.
La Bamba - Veracruz seafood. A la carte, open for lunch and dinner. Outdoor dining. Casual dress code.
Sisal - International buffet with kids corner, indoor and outdoor dining. Open for breakfast, lunch and dinner. Casual dress code.
Los Agaves Tortas & Tacos - Mexican appetizers. A la carte, open for lunch. Outdoor dining. Casual dress code.
Sweet Palm - Kids buffet, indoor dining. Open for breakfast lunch and dinner. Located in KiddO Zone, kids only.
Los Agaves - Mexican cuisine. Indoor seating. Open for dinner. A la carte, casual dress code. Reservation required.
Daily Activities & Entertainment:
Fitness center, kayaks and paddle boats, daily activity schedule, KiddO Zone with 50,000 square feet of dedicated kid areas, yoga, pilates, zumba, aerobics, water fitness & yoga.
Nightly Activities & Entertainment:
Nightly live entertainment.
KiddO Zone: Fully supervised kids club with 50,000 square feet of dedicated kids areas, enjoy unlimited fun in a safe environment, with mini beach club, pirate adventuresaboard the captain hook life-size ship, videogames lounge, theater with movies.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
1319 Recommend
1319 past Apple Vacationers would recommend Grand Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4250reviews
What to expect

Apple Vacations Traveller Reviews
Grand palm
Aug 13 2018
The hotel seems to be a local spot for Mexican residents . Overall as a family resort it was great. My kids had a great time.
Customer Rating: 

Aug 13 2017
Hotel was ok, the combination of two hotels with small pool areas and small restaurants is not great. It would have been a great vacation except for a few things. As I stated the restaurants were small and you had to weight in line to be seated. Couldn't get a reservation at one of the restaurants because they only took reservations at 4:00 pm. And within 5 minutes the capacity was taken. They elevators wee horrible and you had to wait it seemed like hours for the elevator. Took the stairs from the room most of the time. I loved our trip to Cancun but would definitely stay at an different hotel. Room and view were amazing. They also did not have balconies
Customer Rating: 

They ruined our wedding!!
Apr 18 2017
Our wedding was a complete nightmare. We visit MX every year and this was by far the worst travel experience in my life. 2 day’s into our trip I realized we were not receiving certain perks that we had purchased with our $2,300 US Dollar wedding package (Not including the thousands spent on air fare and hotel). We spoke to concierge and were told that the wedding department never informed the resort of our wedding (2 days before our wedding). Most of the 33 items listed in our wedding package did not exist or simply didn’t happen. We were totally bait and switched upon arrival. We were treated TERRIBLE by the staff. No one would allow us to speak to a manager the entire stay. The room was small and smelled of mildew. I chose this resort because it was “family friendly” for the flower girl. We all left vomiting for days with a terrible viral stomach infection. Wedding Package: · AUTO Smart for the wedding.* · VIP Bracelet for wedding couple. DOES NOT EXIST · Private VIP Check-in for wedding couple. DID NOT GET · Room Upgrade.* DOES NOT EXIST · Welcome cocktail during check in. DID NOT GET · Wedding Romance Concierge. DOES NOT EXIST · Internet Code - wedding couple. (EVERY GUEST GET’S) · Nuptial Suite (room + make up room).* DOES NOT EXIST · VIP Amenities in wedding couple’s room. DID NOT GET · Late Check-out at 4 pm.* · Turndown service. GOT ONCE OUT OF 6 NIGHTS · Professional services by a Wedding Planner. TERRIBLE SERVICE · Rehearsal semi private dinner in specialty restaurant for 2 hours with set menu for 20 SALMON WAS RAW · Rehearsal ceremony for bridal party. DID NOT GET · Special tasting of wedding dinner menu – 2 persons (must arrive 4 days before the wedding date). DID NOT GET · 20% discount on Spa treatments for the wedding couple. · Judges or Minister Fees included. · Special Wedding location on terrace or beach. DEMANDED TO SWITCH TO PIER DUE TO 0 PRIVACY ON BEACH · Exclusive décor with our O Wedding special arch & set up in white. · Bridal bouquet and Groom’s boutonniere (tropical local flowers). · Special floral centerpiece on the Bridal table (tropical local flowers). · Sound equipment with ambiance music and microphone during ceremony. · Celebration toast after the ceremony with · Domestic Sparkling Wine - maximum 4 bottles. · Semi private dinner in specialty restaurant with set menu and 2 hours of open domestic bar. · Wedding cake. I HAVE CELIAC. WEDDING CAKE SAID GLUTEN FREE IN CONTRACT. WAS NOT GLUTEN FREE. COORDINATOR HAD TO STOP ME FROM EATING THE CAKE. · Private Poolside/Beachside cocktail party with selected canapés and special cocktails · + DJ with music and lights per 2 hours. · Bottle of Domestic Sparkling Wine and special courtesy of chef in couple’s room. DID NOT GET · Romantic decoration in couple's room & aromatherapy. DID NOT GET · Romantic dinner reservation in specialty restaurant for the couple. · Breakfast in newlywed’s room the day after the wedding. DID NOT GET · Weddings surprise present. DID NOT GET
Customer Rating: 

Elevators were horrible
Mar 13 2017
Elevators were horrible, always getting stuck. Very slow could not Elevators were horrible! Always getting stuck! Very slow could not accommodate guest,always a line. We found only 2 restraints to eat, the others were not very good. The beach with hammocks were great, pools were great! We still had a great time!! The worst was the elevators.So if u are on low level would not be bad for the price!!
Customer Rating: 

Grand Oasis Palm
Feb 17 2017
The hotel was OK. Food was only fair. While at the beach or pool, was hard to find a server to take our drink orders. The staff was not as friendly as I would have hoped. I would probably not go back to this hotel in the future. Was OK for the price.
Customer Rating: 

Sep 08 2016
I was supposed to meet with Mr Santos on the next day after my arrival went there no was there from APPLE tried the next day still nobody I had to have someone call the contract number talked with someone they said the rep would contact me in the morning he didn't. I went over again he was there made my return time and that was it. Everything i ask her said go to hotel desk for expect swimming with the dolphins. I was under the expression he was going to help me out.
Customer Rating: 

Telemarketers at the lobby
Jul 11 2016
Telemarketers at the lobby pretend to be hotel concierge and their uniforms doesn't say the hotels name. They offer hotel free packages but the truth it's a timeshare presentation. They keep on asking us every morning at the lobby and it's very annoying. They are like those telemarketers at Cancun airport.
Customer Rating: 

Good service
Apr 16 2016
Only complaint is the elevator. Its so small and can only fit four people. It stops at almost every floor. So you have to wait another 5-10 mins for the next one.
Customer Rating: 

We tried to make the best of it.
Jan 30 2016
We were pretty disappointed in this resort. It seemed like the very basic stuff was included and if you wanted anything extra it was for more money. The beach sucked. IT was only .5 miles long and from the edge of the resort to the water edge was about 150 feet. The food was okay there just wasn't enough of it. We were always hungry. The rooms were so noisy that we didn't sleep for the 4 nights we were there. Our concierge was very uninformed about what was and wasn't offered as part of the all inclusive package. We will never go back to this resort.
Customer Rating: 

Grand Oasis Palm
Jan 08 2016
I'm a bit surprised Apple Vacations would offer this hotel. There are 2 very small elevators of which 1 was constantly broke. 2 small womens restroom stalls near the pool, always out of toilet paper or hand wipes. Long lines for snack bar and drinks, frequently out of towels. Electricity went out for 1.75 hours Sunday night, room got very hot and stuffy. The recessed light in the shower fell out of the ceiling while I was in the shower, no caps on electrical joints. Will not return to this resort.
Customer Rating: 

Jan 04 2016
We arrived to Grand Oasis Palm in a evening and had been denied to be excepted, because, according to the manager, Apple Vacation canceled our reservation. He told us that we can leave or he can move us to other hotel. We booked this hotel with a purpose to celebrate Christmas with our grand kids in a area of calm ocean and kids friendly environment. We had no opportunity but to be moved to Grand Oasis Cancun. The hotel was fine, but the ocean was very rough and we were not able even to get close to the ocean. The next morning we visited the Apple Vacation representative Eric Monpain. In our 20 years of traveling we never met anybody more helpful than him. He spend two days in a phone trying to get us back to Grand Oasis Palm overcoming the resistance of the management of the hotel. They insisted that it was Apple Vacation fault not theirs. Eventually, they let us to come back after we wasted almost 3 days of our 7 days vacation. We would like this incident to be investigated by Apple Vacation and if it is really Apple Vacation fault, we need to be compensated for the lost time. We would like to recognize Eric Monpain for his exceptional professionalism and dedication. He is the one who let us enjoy the rest of our vacation.
Customer Rating: 

TripAdvisor Traveller Reviews
A wonderful experience
Mpercusa, Itu
Thu Dec 13 23:41:00 EST 2018
Extremely attentive staff.Extremely helpful staff, clean beach, clear water color, large clean pools, kids area.Varieties in international food, kiosks with alcohol and soda, hamburgers potato chips and shushi on the beach ...

Mini Vacay
Thu Dec 13 16:08:57 EST 2018
This is my 2nd visit to Cancun. The first I stayed at Sandos Resort (Awresome), & the 2nd was Grand Oasis Palm. I was not impressed with the resort. The drains on the grounds seem to not be working because we were were always walking through puddles of winter; not good when you hand gym shoes or Sandler’s on. The food was horrible!! But I must say that the staff was extremely friendly & helpful. Silver & Daniel were awesome servers during breakfast. That remembered our names & always greeted us with a smile. Carlos, who was in the Cigar bar, gave great conversation & gave great customer service. Herbert the hotel bar tender was extremely nice, and always greeted us with a smile & pleasant. Conversation. Oh and the water pressure in the room did not work one point it was not coming on at all. So the resort seem to be having some serious plumbing issues.

Great for kids
Feelthebreeze, vancouver
Thu Dec 13 09:28:57 EST 2018
We stayed here for 5 nights, check in was a breeze. There was a mishap with the room, bedsheets had hair and make up on it so we had it changed right away. Buffet was okay, not lots of meat choices but there is always something to eat. The ala cart restaurants is really good. We tried the white box and our server Adrian was very attentive, he went above and beyond. It was such a great experience, the food is amazing and wine is great. Thank you Adrian! The entertainment goes throughout the day, the entertainment team work their hardest to make your stay memorable. Isra and David are the best. Very friendly and makes you feel at home. Overall our stay was fun and would like to thank Adrian, Isra, David and the rest of the team for making our stay memorable. Best, Lynne

My experience at Grand Oasis Palm
Mon Dec 10 18:08:12 EST 2018
I really liked being at this hotel. The food and the room was great and the entertainment was amazing. I loved hanging out at the sports bar. The staff were amazing, but Arturo, the guy at the sports bar was the best out of all of them. He was so kind and with the people and I was very happy to meet a man like him. The activities that they ran were so fun for all ages. I would definitely recommend coming to Grand Oasis Palm.

A break in Cancun after our cruise.
maggieburt, Torquay, United Kingdom
Mon Dec 10 05:02:38 EST 2018
This hotel was chosen by my Tour company as a add on to our cruise. I had read the mixed reviews,but I went with a open mind. Our room was kept really clean, the staff were really friendly and helpful . The hotel did have trouble with the lifts breaking down. One of them was out of service for a day and a half. As they were small it took a while sometimes to get a lift especially as we were on the 9th floor. They had a nice coffee shop but we only had one cup ,as the next two times we went in there the coffee machine was broken. We were really disappointed in the food, the best thing was the breakfast. We did enjoy our time on the beach ,

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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