Cancun

Grand Oasis Cancun


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All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Create lasting memories at Grand Oasis Cancun. Under an impressive crystal cupola, the lobby of the hotel captivates with its hanging plants and exotic gardens. All rooms are decorated in a minimalistic Mexican style, and offer either a terrace or balcony. This hip, all-inclusive resort is located in the heart of Cancun's hotel zone, on a magnificent white-sand beach that's close to nightclubs, bars, restaurants, and shopping.

Grand Oasis Cancun offers a variety of daily activities and entertainment. Stay in shape at the fitness center, swing into action at the 9-hole, par-3 golf course, or relax at the full-service spa. Grand Oasis Cancun also has a marina offering non-motorized watersports, tennis courts, and shops. Take a dip in one of the longest pools in Cancun or relax under a palapa on the beach.

Grand Oasis Cancun is known for its high-profile entertainment. Highlights include live acts like Oasis Dance U, Oasis Country U, and Oasis Jazz U. More than 50 in-house performers -- singers, acrobats, skaters, comedians, flash mobs, and more -- ensure that entertainment experiences can be found throughout the resort every day. Dance the night away at the on-site nightclub, or relax to the sounds of live bands and musicians each night.

This exclusive resort provides the highest standards of quality and offers a relaxing atmosphere. Grand Oasis Cancun boasts one of the largest selections of restaurants and bars in the city. Take advantage of many eateries, each one with different specialties, and enjoy your favorite cocktail in one of the amazing bars.

Find more information about Oasis Hotels & Resorts. Learn more about Cancun.
HOTEL LOCATION
Located in Cancun's Hotel zone, this beachfront property is within 19 km (12mi)from the Cancun international airport, shops and Cancun nightclub district.
Address:
CANCUN
QR

MX
Local Phone: +52-998-881-7000
Toll Free Phone: 1-800-44-OASIS
Fax: 52-998-287-3832
Website Address: www.oasishotels.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (30 min.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The unique free flowing design of the swimming pool (over 490 yards in length) meanders along spacious gardens, solariums and entertainment areas. It includes 3 swim-up bars, islands and waterfalls.
Golf: ON-SITE
Par 3 executive course.
Holes: 9
Green Fees: Complimentary
Cart Fee: Complimentary
Club Rental Fees: $15
Caddy: not available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort's main building features a pyramid shape with an eight-story atrium, skylights, and multi-story hanging plants. Two outer buildings offer Caribbean Sea, sunset or tropical garden views; guestrooms come with balconies or terraces. The ONLY Ultimate All Inlcusive entertainment resort in Cancun with live acts from well known artists (Kool & the Gang, NE-YO, Gloria Gaynor, and many more) and shows by animation members including clowns, mimes, acrobats with unexpected entertainment. Beach: The hotel property runs along a 1/3 of a mile of with sand beach with private Beach Club Bar and and Grill. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 789
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The following fee is charged by the property at the time of service: check in or check out, damage deposit: $27 per stay for guests 24 and under (cash only). The is a fee for the safety depsosit box (apprx. $4.62 per day).
ROOM TYPES
GRAND OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a private bath with a shower/tub combination, a minibar, and more. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND
Guestroom includes one king bed or two double beds, a balcony with views of the Nichupte lagoon, and a private bathroom with a shower/tub combo. Room also includes a minibar, a television, access to 20 restaurants and bars, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Television
GRAND PLUS
Guestroom includes one king bed or two double beds, a private balcony with gorgeous views of the Caribbean Sea, and a private bathroom with a shower/tub combo. Room also includes access to 20 restaurants and bars, a minibar, a television, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Television

OTHER INFO
Wireless internet access ($), direct dial telephone ($), safe-deposit box ($)
DINING
Grand Oasis Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Grand Oasis Cancun:
Tunkul Restaurant - AC buffet restaurant serving international buffets for breakfast, lunch and dinner.
Hippie Chic Grill - Delicious snack bar offerings. Open for lunch and dinner.
Akeru - Asian specialties served beachfront. Open for lunch and dinner.
Maria Bonita - Mexican cuisine that is available for dinner only. Closed on Mondays.
Coffee & Me - Serving continental breakfast.
Dos Lunas - White-linen service in open-air thatched roof palapa with colorful décor. Italian cuisine. Available for lunch and dinner.
VIP Lounge - Indoor and outdoor buffet that is open for breakfast and lunch.
Sevilla Wine & Tapas - Small plates of variety and flavor served with fine wines from around the world. Open for lunch and dinner. Closed on Saturdays.
Bahia Rodizio - Steakhouse that offers indoor and outdoor seating. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
With more than 50 in-house performers, this all-inclusive entertainment resort boasts a new and improved activities program with singers, clowns, acrobats, roller blade performers, comedians, DJ's, Ibiza Beach Club bar, Six Senses Beach Club & more.
Nightly Activities & Entertainment:
High-profile entertainment program at no additional cost. Highlights for the 2012 season includes, Pitbull, Kool and the Gang, nd Blues Brothers, Gloria Gaynor, just to name a few. Music festivals include Brazil Carnaval, Oasis Dance U & themed bars
CHILDREN'S PROGRAMS
Kid's club, game room, pool games, arts and crafts, playground, etc.
Applicable Ages: 3 to 15 years old.
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
688 Recommend
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6556reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
okay resort
shakia w, linwood
Wed May 24 15:11:15 EDT 2017
The air wasn't working properly. I complained about it maintenance tried to fix it but ut didn't work. Overall the resort is nice the food was good. Some of the staff was friendly & helpful. Drinks was good

GREAT HOTEL A MUST
Julio O,
Wed May 24 14:27:07 EDT 2017
I stayed with my wife and had a terrific time. Staff is extremely friendly, they remembered my name. I arrived earlier than check in time and they were nice, kept our luggage and were able to use pools, eat and drink. When I went to my room everything was there. I feel that I needed more time, you have everything from swimming pools, best restaurants and even concerts or events. Do not miss this life opportunity.

Better than expected!
tayl0rrrrr, Toronto, Canada
Wed May 24 13:38:45 EDT 2017
I was nervous to go here after reading some of the reviews, but my friend and I honestly had a great time! We had an issue with our room at first with the lock being broken. We would not take no for an answer until it was fixed that same day. The property is absolutely gorgeous, the beach is clean and the view breathtaking. We had no issues with the staff, everyone very friendly. It also felt nice to see security outside our area every night. The food was just ok (but we didn't have the upgraded bracelets). The coffee bar was incredible. Amazing coffee options. The rooms do need an upgrade with some cracks in the foundation but luckily ours was pretty good. The bed was also very comfy! My one tip is pay the extra and get a safe if you're nervous. I have heard there has been thefts so we locked everything in the safe and had no problems. There should be a place for free wifi as well, and a quicker check in (it was about an hour). But for a fun getaway with friends, this place really did deliver just that.

Amazing trip
lyndsie r, Boston, Massachusetts
Wed May 24 12:30:47 EDT 2017
I normally don't write reviews but my stay at grand oasis in Cancun was amazing! I wasn't satisfied with the room I got at first because the air conditioner wasn't working properly but I called the front desk and they sent over a manager Isacc Villagrán and he immediately made all my worries go away. He truly is the definition of great customer service. He was able to get a new room for me, as well as making dinner reservations for me at one of the restaurants on the resort. He helped me get wifi for my trip. Escorted us to dinner and always checked on us the whole week to make sure we were happy and having a good time. Also my last night there was my birthday and while out to dinner he decorated my room with balloons! He is the sweetest guy ever and completely made my vacation and birthday unforgettable and I can't thank him enough! Isacc definitely deserves recognition because he genuinely loves what he does and it shows. I will definitely be recommending this hotel because of him and will be returning soon!

Nice hotel BUT would never return
Sharon W, Essex, United Kingdom
Wed May 24 00:54:50 EDT 2017
We arrived at the hotel after a 14 hr journey. The guys at the front didn't have us on his list, so directed us to the check in desk. After a FULL 40 minute wait, we were summoned to the desk - only to be told that we didn't have a room booked. When I asked what we should do to sort it out, the guy just shrugged his shoulders. Luckily, we found a rep from a different tour company who showed us into another reception so we could calm down and try to sort it out ourselves. I had arrived with all the correct confirmation paperwork - the hotel were unwilling to help. They didn't even offer us a drink.Eventually, after 4 hours, a staff member offered us a room for the night on the basis that they held a US$500 deposit. We eventually checked into a room 5hrs after arrival. My travel company in the UK were insistent that the booking had been made, but 'someone' at the hotel had not bothered to put our names next to it on their system. We were eventually moved to the room that we'd paid for around 30 hours after our arrival. We were upgraded to the 'black band' by the hotel as an apology, it was still a very traumatic start to our holiday. We stayed in Playa 1, ocean view - nice room but right by the stairs in the lobby. We heard every single person that came into the building. After a day, I mentioned this to the concierge and we were moved to a room further down the corridor - unfortunately, right opposite the Housekeeping Storeroom. The housekeepers arrived around 630am, chatted right outside our door, clanking bottles, getting their trolleys ready - it was extremely noisy!!!. The rooms seem very dark with little lighting - getting ready for dinner was a pain as there was so little light. Service in the hotel is VERY poor - only the guys in the VIP bar seemed happy and helpful. Food isn't great, the Ibiza restaurant was good and so was Cleareys (?) by the beach , The White Box is ok, but some odd combinations.The Japanese Sushi place has great food. The guys on the beach are fantastic, always happy and helpful.Reception staff are extremely rude - on check out, we had a few charges and as we paid in cash the guy was not willing to give us any change, despite have a full envelope of coins! He was so sarcastic and at one point said 'i can't believe you are waiting for just one dollar' - yes , MY dollar, not yours!!!! The entertainment is fantastic, lots to see and do BUT the majority of staff really let this hotel down. Every person we spoke to had the same grumbles. The guys in the Havana Club are very intimidating - we'd been in twice for drinks and the 3rd time they wanted to charge us! Room service - I was rudely told that there was a 2hr wait and had the phone slammed down on me, our friends called and were told 20 minutes! I've been told that there are far better hotels nearby - If you want a great relaxing break, don't come here.



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