Cancun

Grand Oasis Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Create lasting memories at Grand Oasis Cancun. Under an impressive crystal cupola, the lobby of the hotel captivates with its hanging plants and exotic gardens. All rooms are decorated in a minimalistic Mexican style, and offer either a terrace or balcony. This hip, all-inclusive resort is located in the heart of Cancun's hotel zone, on a magnificent white-sand beach that's close to nightclubs, bars, restaurants, and shopping.

Grand Oasis Cancun offers a variety of daily activities and entertainment. Stay in shape at the fitness center, swing into action at the 9-hole, par-3 golf course, or relax at the full-service spa. Grand Oasis Cancun also has a marina offering non-motorized watersports, tennis courts, and shops. Take a dip in one of the longest pools in Cancun or relax under a palapa on the beach.

Grand Oasis Cancun is known for its high-profile entertainment. Highlights include live acts like Oasis Dance U, Oasis Country U, and Oasis Jazz U. More than 50 in-house performers -- singers, acrobats, skaters, comedians, flash mobs, and more -- ensure that entertainment experiences can be found throughout the resort every day. Dance the night away at the on-site nightclub, or relax to the sounds of live bands and musicians each night.

This exclusive resort provides the highest standards of quality and offers a relaxing atmosphere. Grand Oasis Cancun boasts one of the largest selections of restaurants and bars in the city. Take advantage of many eateries, each one with different specialties, and enjoy your favorite cocktail in one of the amazing bars.

Find more information about Oasis Hotels & Resorts. Learn more about Cancun.
HOTEL LOCATION
Located in Cancun's Hotel zone, this beachfront property is within 19 km (12mi)from the Cancun international airport, shops and Cancun nightclub district.
Address:
CANCUN
QR

MX
Local Phone: +52-998-881-7000
Toll Free Phone: 1-800-44-OASIS
Fax: 52-998-287-3832
Website Address: www.oasishotels.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (30 min.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
The unique free flowing design of the swimming pool (over 490 yards in length) meanders along spacious gardens, solariums and entertainment areas. It includes 3 swim-up bars, islands and waterfalls.
Golf: ON-SITE
Par 3 executive course.
Holes: 9
Green Fees: Complimentary
Cart Fee: Complimentary
Club Rental Fees: $15
Caddy: not available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Raquet Rental Fees: contact hotel
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort's main building features a pyramid shape with an eight-story atrium, skylights, and multi-story hanging plants. Two outer buildings offer Caribbean Sea, sunset or tropical garden views; guestrooms come with balconies or terraces. The ONLY Ultimate All Inlcusive entertainment resort in Cancun with live acts from well known artists (Kool & the Gang, NE-YO, Gloria Gaynor, and many more) and shows by animation members including clowns, mimes, acrobats with unexpected entertainment. Beach: The hotel property runs along a 1/3 of a mile of with sand beach with private Beach Club Bar and and Grill. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 789
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The following fee is charged by the property at the time of service: check in or check out, damage deposit: $27 per stay for guests 24 and under (cash only). The is a fee for the safety depsosit box (apprx. $4.62 per day).
ROOM TYPES
GRAND OCEAN VIEW ROOM
Guestroom includes one king bed or two double beds, and a private balcony or terrace with beautiful ocean views. Room also features a private bath with a shower/tub combination, a minibar, and more. Free WiFi (two devices per room)
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND
All guestrooms are located in the Palmar Building and have a private balcony. Views of Golf course or Garden. Minibar restocked daily: beer, sodas, bottles water. Bath amenities, 42" flat screen television. Private bathroom. One King or two double beds.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
GRAND PLUS
Rooms are located in the beachfront building or Palmar building and have a balcony. Private bathroom. Upgraded minibar restocked daily. Private check-in/check-out. 1 day free rental of Oasis Smart car for stays of 4 nights or longer (ins not inc.) Oceanvw
1 King Bed or 2 Double Beds Crib Available, Crib Charge:X
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe

OTHER INFO
Wireless internet access ($), direct dial telephone ($), safe-deposit box ($)
DINING
Grand Oasis Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Grand Oasis Cancun:
Tunkul Restaurant - AC buffet restaurant serving international buffets for breakfast, lunch and dinner.
Hippie Chic Grill - Delicious snack bar offerings. Open for lunch and dinner.
Akeru - Asian specialties served beachfront. Open for lunch and dinner.
Maria Bonita - Mexican cuisine that is available for dinner only. Closed on Mondays.
Coffee & Me - Serving continental breakfast.
Dos Lunas - White-linen service in open-air thatched roof palapa with colorful décor. Italian cuisine. Available for lunch and dinner.
VIP Lounge - Indoor and outdoor buffet that is open for breakfast and lunch.
Sevilla Wine & Tapas - Small plates of variety and flavor served with fine wines from around the world. Open for lunch and dinner. Closed on Saturdays.
Bahia Rodizio - Steakhouse that offers indoor and outdoor seating. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
With more than 50 in-house performers, this all-inclusive entertainment resort boasts a new and improved activities program with singers, clowns, acrobats, roller blade performers, comedians, DJ's, Ibiza Beach Club bar, Six Senses Beach Club & more.
Nightly Activities & Entertainment:
High-profile entertainment program at no additional cost. Highlights for the 2012 season includes, Pitbull, Kool and the Gang, nd Blues Brothers, Gloria Gaynor, just to name a few. Music festivals include Brazil Carnaval, Oasis Dance U & themed bars
CHILDREN'S PROGRAMS
Kid's club, game room, pool games, arts and crafts, playground, etc.
Applicable Ages: 3 to 15 years old.
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee required.
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
688 Recommend
688 past Apple Vacationers would recommend Grand Oasis Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10734reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
TERRI L.
Dec 05 2017
At check in we were in line waiting for about an half our when a group came in they stop checking our line and moved on to the group line we had to wait it was terrible the way we was treated .We was givin the run around as to where we could change Mexican money into Us when all they could have told there was an exchange a few doors down from the resort in rained in the hall in front of our door every time it rained with water coming under the door shower and bath tub did not work well the stopper in the sink did not work this place needs a overhaul would not recommend to anyone
Customer Rating: 

Grand Plus Accommodations and Resort Experience
KATHERINE W.
Jul 23 2017
Upon arrival it was confusing where to go to check in. Once in the correct area, there was not sign in or formal line therefore two families were served prior to us after we had already arrived. A "take a number" would have avoided this delay and confusion. The person who explained our visit to us did not inform us as well as we thought which we later discovered. Check out was just as confusing. The room was smaller than expected but the view was amazing. The room was kept clean with the exception of a few minor items like the coffee pot not being cleaned, extra coffee not always provided, dirty cups not removed and some not replaced for a day, never left additional beach towels even though the initial towels were left with room towels. The refrigerated was stocked well each day. We did not receive daily turn down service - only one time we did. Our room did come with wine and fruit and plenty of personal hygiene items. The customer service representatives in our building we all VERY helpful. The entire campus was spotless! The staff went out of their way to assist when any help was needed. There was plenty of entertainment available with diversity to appeal to our interests. Safety was never a concern and I would definitely not be too worried to send my own college age children to this resort. The Party Staff around the "O" did an amazing job keeping things under control. Due to the size of the complex and the placement of vendors, there were few crowded areas. Most food vendor's food was pretty good. To avoid confusion, a chart listing what was available for breakfast, lunch and dinner would have been helpful rather than the list. The map of locations was very helpful. One area that may not be avoidable was the lavatories. They often smelled bad and some facilities were out of order/broke. It is understood that with the amount of guests this may be difficult to keep up with. It was nice to see a separate area for children too although we did not have the need for that amenity.
Customer Rating: 

Party Resort
DORINDA N.
Jul 12 2017
Our family (2 adults & 3 teenagers) stayed at this resort for 1 week, and here is the good the bad, and the ugly. THE GOOD: beautiful resort/pools, excellent food/service, great beach/ocean. THE BAD: room air conditioning did not work, mini fridge did not work, tough to get a drink at the wet bars, and the staff at check-in did tell us about all the amenities available. THE UGLY: the resort was filled with young "Spring/Summer breakers" partying very hard. They took over several pools/wet bars, kept us several nights yelling outside & in the hallways, and generally trashed the resort. It's a shame - it is a beautiful resort and they ruined it. We will never go back, and will not recommend it to anyone.
Customer Rating: 

horrible. The person that booked for us should have know it wasn't a good fit
KATHLEEN G.
Jul 09 2017
I'm a 48 year old single mom no I had a 15 year old teenage son trAveling with me. The person that helped us book this trip knew that. I have never been to cancun so all of this was new to me. It was the worst possible experience of my life. The food was so bad I actually lost weight of this trip. There were drunk people being pulled out of the pool almost hourly and when we woke up in the am people he puked where we were going to eat breakfast. It happened regularly. On our second day there I even called apple vacations. I wanted to leave. I didn't care if we lost our money I just wanted to go home. I was told on the phone by the apple representative that , "well you know that is the biggest party hotel in cancun, it's well known". I couldn't believe it, if she knew thAt then why weren't we told that when we booked? She told me to talk to Amstar representatives there. I did, they said I could pay more to go to another hotel, which I couldn't afford. So they said they would move my room. It was almost the exact same room just on the other side of the hotel. We still would have horrible food and drunks everywhere at the resort and on the beach from 10 am till 5 in the am sometimes. Very disappointed. This is the first time I've used Apple vacations. My mothers recommended you guys, but I'm not sure I would ever again.
Customer Rating: 

Bait and Switch
LISA D.
Jul 06 2017
Very disappointed in the poor rooms, low level of food service and being told "no" constantly. When you check in, you think you are at the top level at the resort, only to find out that there is another level "Pyramid" which apparently is a different resort but in fact is all over the resort you are staying in. The poor quality of alcohol and food was disappointing. I will never bring my family on another trip to an Oasis resort.
Customer Rating: 

Horrible service and food
ASHLEY J.
Jul 01 2017
Staff made very little attempt to accommodate guests. Long wait time for food and drinks. Items stolen from room. Would never visit this resort again.
Customer Rating: 

Worst service I've ever seen
LISA F.
Jun 30 2017
When I think of this resort, I can't think of many positives. The staff was rude and not helpful. They wouldn't acknowledge you when approached. Our room's air was broken and they claimed they looked at it but then they never fixed it. Restaurant service was terrible at all places except one place. Overall I would never return to this resort as so many other resorts value their guests and make sure that they are having a good vacation. For an all inclusive, I have never heard the word no for another drink so must or for assistance. They were truly awful.
Customer Rating: 

Issues
Chris S.
Jun 05 2017
Hotel staff will promise you to deliver something in two minutes, but does not. Food is awful. The second to the last day, my room was not attended too. At 4:00 am in the morning, I called the front desk and complained about a room below playing their music excessively loud. She did not understand. The security staff seams clueless at times. There people selling drugs at the beach entrance. This does not make me feel safe. Security guards do absolutely nothing about it. I will not be returning.
Customer Rating: 

Great first experience
JUSTIN R.
May 26 2017
After reading the reviews on this hotel, I was nervous. I had a great stay. The staff was friendly and accommodating. This was the first time I've traveled to Mexico and my first all-inclusive expirence. The food was good and the lines weren't bad at all. My only complaint is that the resort is very loud and people are in the hallways throughout all hours. Overall, I had a great stay.
Customer Rating: 

On past visit we were upgraded to Pyramid Status. Enjoyed restaurant and bars so much, we decided to return. V
LINDA B.
May 22 2017
Very disappointed with food quality and bar quality this time. In fact a couple of us got sick.
Customer Rating: 

Good resort/Bad crowd
KYLE S.
May 19 2017
Pros are the beautiful views and lots of amenities. Downfalls are the spring breaker crowd and ines at the restaurants.
Customer Rating: 

TripAdvisor Traveller Reviews
Breath taking
Rupa F,
Thu Jan 18 13:16:33 EST 2018
I’m reading all these negative reviews and I’m genuinely confused what these people are talking about. First of all, I’d like to point out that majority of these negative comments are coming from uncultured people who think salt and pepper are the most flavorful spices in their foods. This resort offers the MOST restaurants and bars than any other resort in entire Cancun strip. The major thing for me when choosing a resort was the amount of restraint and and bars they had to offer so I could have variety and multiple options. This resort also offers the runaway program which allows you to go to its sister resorts to eat and drink. So, in essence you have more than 30 restaurants and bars to choose from! The food here has been nothing but outstanding for us. We haven’t had a single bad experience thus far as far as food and drinks go. Yes, some restaurants had a line and waiting list but you have to keep in mind that this resort has so many guests and this resort also has the top 10 restaurants in Cancun so obviously there will be a line if the food is that great! The drinks are a little sugary BUT this is the first time I’ve ever drank so much and didn’t experience hang overs and dehydration. If you don’t want sugary drinks then you have a mouth to tell the bar tenders the amount of alcohol and mix you want. So people who complain about the food and drinks definitely have to come from backgrounds with no flavor. You’re out of your mind if you’re telling me out of 30+ restaurants (including their runaway program) that you didn’t find a single place where you enjoyed their food and drinks. We did come across problems in our room BUT you have to keep in mind this is a 3rd world country so their standards are very different than ours. We got the ocean view grand room and we found couple issues such as dirty sheet (had mascara or pen marks on it), it was difficult to open our balcony door, and our coffee maker wasn’t working. But once again, if you have a mouth then you can tell the staff the standard you want your room in. We told the staff the issue and EVERYTHING was fixed to our standards. The room had a breath taking view! And we weren’t going to let fixable issues ruin our trip. This resort has 2 night clubs and beach parties all day and night. Every single day we had an event going on and every day we had something to do. This place is so huge we couldn’t walk the whole place in the 5 days we’ve been here. They have soooo much to offer than any other resort in Cancun. People are letting their one negative experience ruin their whole trip and that’s on them. If you’re not willing to have an open mind and positive outlook then you’re not going to have fun. We had issues with our room but we didn’t let that hinder our great experience or didn’t hinder us from giving this resort a fair chance. My friends went to rui chain (which is considered 4-5 stars) and they had a horrible experience with everything (mostly food and drinks). At least this place offers a variety! The customer service here was outstanding and the entire place is very clean. It did rain one day and there were leaks in certain parts of the resort but this place is under renovation. They’re fixing the issues. I’m definitely coming here again. I love this place!

Fairytale
gyuria2016,
Thu Jan 18 00:39:46 EST 2018
So mixed experiences so mixed reviews! I am completely sure that it depends more on You than on the hotel or on the circumstances if You enjoy a trip or not. If You are open minded and positive You can forget bad experiences easily and focus on the good ones. The beach and the pools are amazing, the hotel is full of animals (iguanas,birds,peacocks also, but beware, they eat your food and drink your Cuba Libre as well). The food is incredible, choose italian, mexican, sushi or fast food, doesn't matter. Lot of things to see all around (Chiczen Itza, Wet and Wild, Isla Mujeres,etc.) and on the lagoon side of Kukulcan Boulevard there is a huge water sport company (non-motorized sports for free for all inclusive guests) try Aquatwister or Skyrider. We also managed to stay a whole day in Mexico City with rescheduling the flights. Do it, the city is majestic! Sometimes it was raining a bit, sometimes air con was bit loud but who cares if the pool area bartender makes You fresh draught Corona every hour!

Has Potential
Ashley C, Bowmanville, Ontario, Canada
Mon Jan 15 06:51:38 EST 2018
We stayed January 9 to 16. Today is our last day and we leave tomorrow but I think I have seen enough to give a fair review. We booked a Grand Plus Oceanview room through Sunwing and paid to upgrade our bracelets to the “black band”. We had a private check in area and it was very quick and comfortable. We tipped a bell boy as soon as we finished our check in and walked to our room and our bags were waiting for us when we got there. We were very disappointed with the state of the room. It was very clean but also very “run down” - the toilet doesn’t flush properly, broken and dusty lamps, our lock looked like someone had been digging at it and the doors to the room beside us were not locked which made us uncomfortable. I walked to reception to tell them about some of the issues and they said they would send someone but they never came so I went on with my trip. We woke up this morning to a puddle of water on our floor but cannot figure out where it came from. Also, you can hear everything in the halls and hear the people talking in the room beside you. Room service was great. I put tips and a note in my fridge and it was restocked every day with exactly what I wanted. We only ate at the black band restaurants and the food is good but nothing to be excited about. Neither of us were ever hungry but I agree it very much lacked variety in all of the restaurants. We paid for a Red Circus dinner and a show and the food was great and the service by Ricardo was outstanding. The resort as a whole is very clean - the staff work very hard and I never saw garbage on the grounds. The roof seems to leak a lot in several areas, even when there is no rain. The pools are beautiful. The view from our room was amazing. The entertainment here is fantastic. We always found something to do or watch whether it was during the day or the evening. The casino is fun and is always full of people having a great time also. We also spent a lot of time off of the resort. We booked an excursion through the hotel one day to Coba. Another day we took the ferry to Isla Mujeres and had massages on the beach and ate lunch at a little Mexican restaurant we found just outside the tourist area. One day we also took a bus to Playa del Carmen and spent the day there shopping, had dinner then watched live bands in the evening. While I was treated well by the staff at this resort, I wouldn’t stay here again. I had to carry around the list of bars and restaurants because some are only open on certain days/times and you have to do some running around to different locations to make reservations at the specialty restaurants etc. And while I had the “best” bracelet, I am not interested in a tiered system. Lastly, the hotel just needs too many upgrades to bring it to the standard it sells itself to be. I’ve stayed at other resorts that are not high end (Riu chain, for example) and they have better rooms, food service etc and I paid much less. Also Riu type chains solve all problems (if any) immediately. Also, Cancun is the “Niagara Falls” of Mexico...very touristy and fake looking. I think I’ll try another city and hotel next time.

The nightmare that never ended NEVER GO HERE
Brad F,
Wed Jan 10 11:10:41 EST 2018
This place is the worst I have ever stayed in, in my entire life any hotel would be better than this the hotel staff was nice but under trained and can not handle ANYTHING we were booked and grand oasis for New Years and after waiting in line for 3 hours just to check in we are told they over booked and we are being sent to another property that is smaller and that was just the start of an awful trip fridge never worked for my medicine and never replaced it and didn’t care hang the phone on you all the time and the food and drinks were awful ...they don’t care at all not even a little, the bar tender picked up the empty drink cup my buddy left on the bar and poured my drink into ...unwashed I was blow away the whole trip NEVER GO TO THIS PLACE .

NOT a 4 star resort for sure!!! Long lineups and noisy
cc20006, Toronto, Canada
Tue Jan 09 11:58:37 EST 2018
This review is for Grand Oasis Cancun, not for the Pyramids (upgraded black wristband). Long lineup in the morning for buffet. Long lineup at coffee shop. They don't take dinner reservations for special restaurants; so long lineups at lunch and dinner unless you lineup before restaurant open. Building has terrible Soundproofing. It traps all the noise in, good luck if you have a connecting door in your room.I woke up a few times every night by drunks shouting or inconsiderate people chatting while walking up the stairs. The noise echos! Specialty restaurants are just so-so, most dishes are salty. You won't get the A La Cart restaurant feeling as you get at other resorts. Even if the food quality is OK, such as Spanish and Italian restaurants, the service is not as good as other resorts. The good thing about this resort is the beach. It's right down the building. The peacocks and gold fishes are lovely. If you like Maya culture, go to Riviera Maya instead. We stayed at Bahia Principe a few years ago. It was really nice.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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