Hawaii-The Big Island

Grand Naniloa Hotel


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Exceptional Values!
Extra Value: No Resort Fee. Free Parking.
Family: Kids 17 & under Stay Free.

The Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is located on 70 acres of stunning and lush oceanfront property, with magnificent views of Hilo Bay and the Mauna Kea Volcano. The hotels 320 fully-refurbished guest rooms and suites provide upscale, contemporary lodging for vacationers exploring the charms of Hilo and nearby attractions, such as stunning waterfalls, the lava flows of Kalapana and snorkeling or surfing off the beautiful bay and ocean coasts.

Each inviting guest room comes with complimentary Wi-Fi, a generously-sized work desk, a microwave, refrigerator, in-room safe and DoubleTree Sweet Dreams® Sleep Experience beds. Guests who upgrade to a spacious suite may also relax in a separate living area and enjoy breathtaking ocean views from the balcony.

Just two miles from Hilo International Airport, The Grand Naniloa Hotel Hilo  a DoubleTree by Hilton blends traditional Hawaiian culture with the most modern and luxurious conveniences. Its extensive, property-wide renovations have added a local design experience centered around respecting the cultural tradition of hula, and the spirit of Hilos famed Merrie Monarch Festival. Kim Taylor Reece, one of the most famous hula photographers in the world, is the artistic curator for the hotel and has provided $4-million worth of his own hula art which is displayed in the guest rooms and common areas. The hotel lobby also features curated, rotating exhibits that highlight aspects of Hilos history and Hawaiian culture.
HOTEL LOCATION
Perfectly located on the finest oceanfront property on Hilo Bay, the Naniloa Volcanoes Resort is only a 40 minute drive to the Hawaii Volcanoes National Park.
Address: 93 BANYAN DRIVE
HILO
HI

US
Local Phone: 808-969-3333
Fax: 808-969-6622
Website Address: http://www.aquaresorts.com/hotels/hilo-naniloa
HOTEL FACILITIES
Business Services
Concierge
Currency Exchange
Meeting Rooms
Pools
Number of Pools: 2
Outdoor Pools: 2     
Enjoy the views of Hilo Bay and Hamakua coastlline.
Golf: ONSITE
The Grand Naniloa Hotel's beautifully landscaped 9-hole golf course is located adjacent to the resort. Built in 1970, the Naniloa Volcanoes Golf Club offers golf instruction, a putting green, a driving range, and hosts golf tournaments.
Beautifully landscaped 63-acre golf course is the finest course in East Hawaii. With Bermuda fairways lined wit mango, coconut, banyan and pine trees.
Holes: 9
Green Fees: $25.00-$45.00
Cart Fee: $10.00-$18.00
Club Rental Fees: $6.00- $10.00
Caddy: Not available.
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
HOTEL DETAILS
The Grand Naniloa Hotel offers Hilo's best and largest hotel with the most complete accommodations, offering 72 lushly landscaped acres complete with dining, an executive 9-hole golf course, and shopping and much more. Newly renovated in 2016. The Grand Naniloa is "The Hotspot" to access all the adventure opporunities on the Big Island. Each guest receives (1) free round of golf daily at the adjacent 9-hole Naniloa Golf Course. Check-in: 4:00 pm
Check-out: 11:00 am
Total Rooms: 325
Year Opened: 1967 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
There are no safes available in rooms, a safety deposit box is available at the front desk. No Resort Fee!
ROOM TYPES
OCEANFRONT 2-QNS E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the OCEANFRONT 2-QNS room are included.
Other Amenities -
BAY VIEW 2QNS C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 2-QNS room are included.
Other Amenities -
STANDARD 1-KG B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 1-KG room are included.
Other Amenities -
HARBOR VIEW 1-KG B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 1-KG E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT CORNER 1-KG E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the CORNER OCEANFRONT 1-KG room are included.
Other Amenities -
STANDARD C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 2-QNS room are included.
Other Amenities -
HARBOR VIEW 2-QNS F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 2-QNS room are included.
Other Amenities -
JR SUITE OCEANFRONT E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the JR SUITE OCEANFRONT are included.
Other Amenities -
SCENIC OCEAN VW 2QNS F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 2-QNS room are included.
Other Amenities -
BAY VIEW 1-KG C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 1-KG room are included.
Other Amenities -
1BD SUITE E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the 1BD SUITE are included.
Other Amenities -
HARBOR VIEW 2-QNS B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 2-QNS room are included.
Other Amenities -
BAY VIEW 2-QNS A-RATE
Averaging 300sf with views of the bay. Standard features include complimentary WiFi, mini-fridge, microwave, flat screen TV and more. Sleeps 4 comfortably.
2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
HARBOR VIEW 1-KG C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 2QNS B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 2-QNS room are included.
Other Amenities -
OCEANFRONT 2-QNS F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the OCEANFRONT 2-QNS room are included.
Other Amenities -
BAY VIEW 2 QNS D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 2-QNS room are included.
Other Amenities -
STANDARD 1-KG C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 1-KG A-RATE
350 sf room featuring ocean views from the private balcony. Newly renovated with upgraded features throughout. Sleeps up to 3 guests (with roll away bed). .
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
SCENIC OCEAN VW 1-KG F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT CORNER 1-KG F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the CORNER OCEANFRONT 1-KG room are included.
Other Amenities -
STANDARD 2-QNS A-RATE
Intimate room (300+ sf) with views of the gardens and service drives. Sleeps up to 4 guests comfortably.
2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
STANDARD D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 2-QNS room are included.
Other Amenities -
OCEANFRONT 2QNS B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the OCEANFRONT 2-QNS room are included.
Other Amenities -
JR SUITE OCEANFRONT F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the JR SUITE OCEANFRONT are included.
Other Amenities -
HARBOR VIEW 2-QNS A-RATE
350 sf room featuring ocean views from the private balcony. Newly renovated with upgraded features throughout. Sleeps up to 3 guests (with roll away bed). .
2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Refrigerator
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
BAY VIEW 1-KG D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 1-KG B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT CORNER 1KG B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the CORNER OCEANFRONT 1-KG room are included.
Other Amenities -
1BD SUITE F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the 1BD SUITE are included.
Other Amenities -
HARBOR VIEW 2-QNS C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 2-QNS room are included.
Other Amenities -
JR SUITE OCEANFRONT B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the JR SUITE OCEANFRONT are included.
Other Amenities -
SCENIC OCEAN VW 2QNS C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 2-QNS room are included.
Other Amenities -
BAY VIEW 2QNS E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 2-QNS room are included.
Other Amenities -
STANDARD 1-KG D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 1-KG room are included.
Other Amenities -
1BD SUITE B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the 1BD SUITE are included.
Other Amenities -
HARBOR VIEW 1-KG D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 1-KG room are included.
Other Amenities -
STANDARD E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 2-QNS room are included.
Other Amenities -
OCEANFRONT 2-QNS C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the OCEANFRONT 2-QNS room are included.
Other Amenities -
BAY VIEW 1-KG E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 1-KG C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT CORNER 1-KG C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the CORNER OCEANFRONT 1-KG room are included.
Other Amenities -
JR SUITE OCEANFRONT A-RATE
Spacious room (550 sf) with private balcony and ocean views. Seperate living/ slleeping areas, large luxurious bath and much more. Can sleep up to 5 guests.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
HARBOR VIEW 2-QNS D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 2-QNS room are included.
Other Amenities -
JR SUITE OCEANFRONT C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the JR SUITE OCEANFRONT are included.
Other Amenities -
SCENIC OCEAN VW 2-QNS A-RATE
350 sf room featuring ocean views from the private balcony. Newly renovated with upgraded features throughout. Sleeps 4 comfortably.
2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
SCENIC OCEAN VW 2QNS D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 2-QNS room are included.
Other Amenities -
BAY VIEW 2QNS F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 2-QNS room are included.
Other Amenities -
STANDARD 1-KG E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 1-KG room are included.
Other Amenities -
1BD SUITE C-RATE
C-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the 1BD SUITE are included.
Other Amenities -
HARBOR VIEW 1-KG E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT 2-QNS A-RATE
Located on the corners of the building, these newly renovated rooms offer specatular views of Hilo Bay and the Pacific. Sleeps up to 3 guests (with roll away).
2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
STANDARD F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 2-QNS room are included.
Other Amenities -
OCEANFRONT 2-QNS D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the OCEANFRONT 2-QNS room are included.
Other Amenities -
BAY VIEW 2QNS B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 2-QNS room are included.
Other Amenities -
CORNER OCEANFRONT 1-KG A-RATE
Extra large room (741 sf) with separate sitting & sleeping areas. Ocean views from your wrap around private balcony. Can sleep up to 5 guests.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
BAY VIEW 1-KG A-RATE
Averaging 300sf with views of the bay. Standard features include complimentary WiFi, mini-fridge, microwave, flat screen TV and more. Sleeps up to 3 guests (with roll away).
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
BAY VIEW 1-KG F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 1-KG room are included.
Other Amenities -
SCENIC OCEAN VW 1-KG D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 1-KG room are included.
Other Amenities -
OCEANFRONT CORNER 1-KG D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the CORNER OCEANFRONT 1-KG room are included.
Other Amenities -
STANDARD B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 2-QNS room are included.
Other Amenities -
HARBOR VIEW 2-QNS E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 2-QNS room are included.
Other Amenities -
JR SUITE OCEANFRONT D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the JR SUITE OCEANFRONT are included.
Other Amenities -
STANDARD 1-KG A-RATE
350 sf room featuring ocean views from the private balcony. Newly renovated with upgraded features throughout. Sleeps up to 3 guests (with roll away bed). .
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Refrigerator
Coffee Maker
Radio Alarm Clock
Telephone
Television
1BD SUITE A-RATE
Spacious room (550 sf) with private balcony and ocean views. Seperate living/ slleeping areas, large luxurious bath and much more. Can sleep up to 5 guests.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SCENIC OCEAN VW 2QNS E-RATE
E-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the SCENIC OCEAN VIEW 2-QNS room are included.
Other Amenities -
STANDARD 1-KG F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the STANDARD 1-KG room are included.
Other Amenities -
BAY VIEW 1-KG B-RATE
B-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the BAY VIEW 1-KG room are included.
Other Amenities -
1BD SUITE D-RATE
D-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the 1BD SUITE are included.
Other Amenities -
HARBOR VIEW 1-KG A-RATE
Averaging 300sf with views of the harbour. Standard features include complimentary WiFi, mini-fridge, microwave, flat screen TV and more. Sleeps up to 3 guests (with rollaway).
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Refrigerator
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
HARBOR VIEW 1-KG F-RATE
F-RATE room: Rate levels fluctuate at the hotel, A thru F. A-rate being the highest and steadily declining prices thru F-rate (which is the lowest). All the amenities of the HARBOR VIEW 1-KG room are included.
Other Amenities -

OTHER INFO
Cribs & Rollaway beds: $30/nightly.
ADA compliant rooms available.
Free WiFi.
TripAdvisor Web Reviews
Based on 371reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best hotel in Hilo
Jen S,
Wed Jun 21 21:53:02 EDT 2017
We stayed here for one night while exploring the Hilo side of the island. Overall the hotel was pretty good. The room was big, had a great lanai overlooking the pool and everyone was friendly. Every Tuesday they have local music in the lobby bar area, this means a ton of locals pack the bar area. It was so much fun, and we had the best bar tender making us mai tais. The only downside to the evening was the strange and limited food menu at the bar. The pool was ok, but is relatively small compared to the size of the hotel. And we couldn't find pool towels anywhere and had to trek back to our room soaking wet. Overall, this is probably your best choice of Hotel in Hilo.

Great value
MurphyBee,
Wed Jun 21 16:23:39 EDT 2017
This is a nice hotel for the price. We only stayed 1 night during our stay on the island. We didn't get a chance to use the pool, but we had a nice view of the pool area and Coconut Island from our room. The room and bathroom were nice and clean. The shower had great water pressure, too. The tub was a bit strange in that it was very high and a little hard to step over. Parking was a challenge. Husband had to park across the street at the golf course. Location was nice. Banyan Tree Drive was right there. The Liliʻuokalani Gardens and Coconut Island are both pretty spots and a very short walk away. Breakfast buffet was good.

Highlight of our trip
GeoLady86, Tulsa, Oklahoma
Tue Jun 20 07:56:46 EDT 2017
We arrived in Hilo to find that our AirBnB was a disgusting smelly pit, so in desperation we reached out and found the Grand Naniloa Hotel Hilo... they were able to get us a room which had a beautiful view. It really saved our honeymoon! The cost hurt, but it was worth every penny. The staff was wonderful, the grounds are immaculate- we went snorkeling right there on the rocks and saw turtles and lots of eels! Gorgeous. Highly recommended. Stay on the side that faces the mountain!

Don't Stay Here!
928lisetted, Honolulu, United States
Mon Jun 19 02:41:43 EDT 2017
This place so is beautiful, I was hoping to really enjoy my stay. When I arrived, my room wasn't ready...which was fine except I was told I would receive a call when my room was ready. I never received a call. When I tried for the second time to check in, there was a long line. The long line was not the issue though... other guests would come from the sides and instead of being directed to the line of people who had been patiently waiting, customer service would help these people. When I was finally able to check into my room, I had three bags put aside for me from my earlier attempt to check in. When I asked the lady at customer service, she said I should go find a man in a purple shirt. I was surprised she wanted me to wonder around the hotel looking for a man in a purple shirt to assist me with getting my luggage for me. I asked if she could call him to the front desk and meet me there. He never came. I asked a third time and still no one came. I asked the lady if they could send my luggage up to my room, she said yes.I had a presentation that evening and still had not been to my room or received my luggage. When I finally got to my room, it had two beds in it. I waited for my luggage...until finally I asked a cleaning crew on my floor if they could help me. They tried calling the front desk, but no one answered. They continued to call people until they were able to reach someone with my luggage. I had gotten to the hotel with an hour and a half to get ready, by the time I received my luggage, I only had 15 minutes. The educator, that had joined me for my presentation that evening was also staying in your hotel. She had checked in to her room earlier, but needed an iron for her clothes. The front desk told her it would be right up. She waited and waited....50 minutes...and then finally gave up. She went to the presentation wearing wrinkled clothes. She put a do not disturb sign on her door when she left, but when she came back to her room, there was and iron and ironing board in her room. This upset her very much. Not only did she not receive the iron when asked, but the do not disturb sign was ignored. She called for a manager but was told there was not manager on duty. The person she spoke with did not ask her name, they didn't apologize for the situation, they simple said "we'll look into it. " The next morning, when I was checking out, a supervisor at the front desk was checking me out. I told her of the issues we had experienced. She did not ask for my name, she did not ask who I spoke with at the front desk, she didn't ask anything. She processed my receipt, handed it to me and said "Oh sorry, we'll look into it. " And moved onto the next customer. Having worked in customer service, I understand that a key component is not only meeting your customer's needs but anticipating your customer's needs. Not only were our needs not anticipated, they were not met, and when we voiced our concerns... nothing was done to mend the situation. No solution was ever offered. When I stay at an establishment like this one, I expect a level of service, a level of competency that sets the establishment apart from other hotels... but that is not what I found during my stay. I will not only notify my brokerage about my experience to ensure that we never have to stay in your establishment again, I will notify the brands we represent, so that they will not send anyone to this establishment again.

A very nice place to stay in Hilo.
shawndakaye, Miami, Florida
Sun Jun 18 07:26:37 EDT 2017
This hotel has a great location. It is on Banyan Drive which is beautiful. The hotel has been nicely remodeled. It has nightly entertainment and a great bar area overlooking the bay. The locals also come to the hotel. The staff is very helpful. They offer a breakfast buffet for 15.00 dollars that had on two occasions. It had a lot of variety and was very good. We plan on visiting the hotel again. It is about 20 minutes from the Volcano National Park. The hotel is reasonably priced also. Parking can be difficult, but they have overflow parking across the street. We hated to leave the hotel.



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