Cancun

Flamingo Cancun Resort


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2018 Exceptional Values
Family: Kids 6-12 receive a 50% discount on all food and beverages. Kids 5 & under Eat Free (valid on European Plan).

Set sail to the high seas at a lovely Caribbean resort in Cancun. Flamingo Cancun Resort is located about 13 miles northeast of Cancun International Airport in Cancun's exciting Hotel Zone, just 20 minutes from the city center and very close to all the attractions offered by this unique paradise.

This casual, low-rise beachfront getaway embraces tranquility and peace of mind. Situated on a breadth of white sand beach, the hotel features two restaurants, a snack bar, two swimming pools, two bars, kids' club, fitness center, and tobacco shop.

Though conveniently located near fine dining and shopping, Flamingo Cancun Resort has plenty to offer on its own. Dine at La Fuente for fantastic buffet-style meals and a special view of the Caribbean Sea. For a beachfront setting with wood deck seating, head to Albatross and enjoy ŕ la carte menus and fantastic international cuisine. An optional inclusive plan is also available.

Flamingo Cancun Resort offers 249 air-conditioned rooms, fully equipped for comfort and security.
HOTEL LOCATION
The Flamingo is located beachfront, in the Hotel Zone at the midpoint between downtown Cancun and the Airport (both of which are 20 minutes away). Guests are near shopping, restaurants and the excitement of Cancun.
Address: BLVD. KUKULKAN KM 11 ZONA HOTELERA
CANCUN
QR

MX
Local Phone: 998-848-8870
Fax: 011-52-998-883-1029
Website Address: www.flamingocancun.com
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Shopping Mall Nearby (10 minute walk)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Property offers 2 large swimming pools, one is located at the center of the hotel with entertainment activities during the day. The 2nd pool has an amazing Caribbean view. There is a whirlpool area with an ocean view, kid's pool & swim-up rooms available.
Golf: NEARBY
Hilton Cancun, Pok ta Pok
The Hilton Cancun offers a Par 72, 18 hole golf course constructed by Aoki Corp with a total of 6,767 yards. Pok ta Pok is an 18 hole, Par 72 course designed by Robert T.Jones, Jr., with hundreds of meters of dramatic shoreline and ancient Mayan ruins.
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Other Sports: Volleyball, billards, ping pong and game tables
Health Club / Spa
Jacuzzi: Additional Charge
Massage: Additional Charge
HOTEL DETAILS
Flamingo Cancun is a modern Mexican resort featuring a relaxing, comfortable atmosphere perfectly suited to those in search of peace and tranquility. This low-rise beachfront resort lies on lovely landscaped grounds, with 249 air-conditioned rooms. Resort amenities include 2 restaurants, a snack & pool bar, a Lobby Bar, a bar & pizzeria facing the ocean, room service ($),two swimming pools, whirpool area, kid's pool, a children's club, fitness center and tobacco shop. Beach: The property is situated on one of the most beautiful stretches of beach in Cancun. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 260
Year Opened: 1985 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No outside visitors allowed in guest rooms. No Spring Breakers. Minium age is 18 years old. All guests rooms & closed-in common areas are now Non-Smoking. Open air areas that have air flow will allow smoking.
ROOM TYPES
FAMILY ROOM
Comfortable rooms ideal for families with up to 3 kids, non-smoking, located on the ground floor with terrace area for the security of the family. Bedding: 2 double beds and 1 bunk bed. View: Ocean.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN VIEW
Beautiful oceanview rooms, non-smoking, located between 2nd and 5th floor. Warmly decorated and equipped for comfort and security. Bedding: 1 king bed or 2 double beds.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD ROOM EP
Non-smoking comfortable rooms located between 2nd and 5th floor, boulevard or garden views. Warmly decorated and equipped for comfort and security to the guest. Bedding: 1 king bed or 2 double beds. Views may vary. European Plan.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN VIEW
Beautiful oceanview rooms, non-smoking, located between 2nd and 5th floor. Warmly decorated and equipped for comfort and security. Bedding: 1 king bed or 2 double beds.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SWIM UP JUNIOR SUITE
Room with 1 king size bed and living area with 1 king size sofa bed. Amenities: Slipers, bathrobe, iron and ironing board, coat rack, shoeshine kit, Bluetooth speaker, coffee maker and tea kit, minibar, safety security box, scale, and deluxe bath ameni
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
Warmly decorated rooms with amazing sunset view to the lagoon. Non-smoking, located at the executive floor of the hotel, where guests can enjoy a hospiatlity room with coffee break and computer services. Bedding: 1 king bed or 2 double beds. Inclusive Pln
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Fresh and spacious rooms with incredible ocean view. Non-smoking, located at the executive floor of the hotel where guests can enjoy a hospitality room with coffee break and computer services during the day. Bedding: 1 king bed or 2 double beds.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SWIM UP JUNIOR SUITE
Room with 1 king size bed and living area with 1 king size sofa bed. Amenities: Slipers, bathrobe, iron and ironing board, coat rack, shoeshine kit, Bluetooth speaker, coffee maker and tea kit, minibar, safety security box, scale, and deluxe bath ameni
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE ROOM EP
Warmly decorated rooms with amazing sunset view to the lagoon. Non-smoking, located at the executive floor of the hotel, where guests can enjoy a hospiatlity room with coffee break and computer services. Bedding: 1 king bed or 2 double beds. European Plan
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Fresh and spacious rooms with incredible ocean view. Non-smoking, located at the executive floor of the hotel where guests can enjoy a hospitality room with coffee break and computer services during the day. Bedding: 1 king bed or 2 double beds.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Comfortable rooms ideal for families with up to 3 kids, non-smoking, located on the ground floor with terrace area for the security of the family. Bedding: 2 double beds and 1 bunk bed. View: Ocean.
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
Non-smoking comfortable rooms located between 2nd and 5th floor, boulevard or garden views. Warmly decorated and equipped for comfort and security to the guest. Bedding: 1 king bed or 2 double beds. Views may vary. Inclusive Plan.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
All rooms include free Wi-Fi
All rooms are non-smoking
Ironing board available on request
Cot or crib available on request
DINING
Flamingo Cancun Resort features 2 meal plan options:
No Meals
Limited All-inclusive Plan
There are 4 Restaurants at Flamingo Cancun Resort:
Don Roberto's Bar & Pizza - Take a breath and relax yourself with the ocean views at Don Roberto's Bar & Pizza. Serves pizza, refrshments, cocktails and more.
Las Palmas Snack & Pool Bar - Enjoy your favorite cocktails and delicious snacks here. Located by the main pool.
La Fuente - Air conditioned, linen service, sea view restaurant serving breakfast, lunch, dinner buffets daily. International cuisine.
Albatros - Beachfront setting under roof, with wood deck seating. A La Carte menus forlunch and dinner. International cuisine. Dress code for dinner: Casual Open 12pm to 5pm & 6:30pm to 10:30pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Activities available.
Nightly Activities & Entertainment:
Mexican dinner with live Mariachi: Every Monday Bossa-nova Live Music Show : Every Tuesday & Sunday
CHILDREN'S PROGRAMS
Kid's Club is located by the beach area with a safe and fun environment for children.It is also close to the play area and children's pool.

Children's Facilities
Children's Pool
Babysitting Fee: Fee Varies
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3250reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Flamingo resort is very nice
MICHAEL M.
Mar 27 2017
The room we had was excellent, so were the people serving us. The food and drink is good. Gorgeous beach.
Customer Rating: 

Great beach stay & resort
MING Z.
Jul 08 2016
Resort was clean and neat. Food was good. Family room was very good. Very good location for shopping restaurants and transportation. Dance dive show at flamingo resort main pool. Beach has red flags, rought sruff. Swam North Playa Isla of Mujeres and snorkeling from catamaran...
Customer Rating: 

Great place to stay!
HELGA K.
Apr 26 2014
Flamingo hotel is a great place to stay with family or alone. It is perfect if you are looking for something reasonably priced. The beach is right outside your door. the rooms are very clean. The people are wonderful and very honest to work with. Its across the streeet from the mall and doors away from Tacun Resturant (excellent food ). The beach is clean and even the rooms that overlooks the bay and streets ( which is what we had) are very quiet at night. A/C was great and we will be back. Terrific place to stay for all ages.
Customer Rating: 

not a relaxing place to stay
EMILY C.
Jul 14 2013
Our room wasn't ready so they gave us an upgrade with a king size bed and told us they'd bring us an extra bed, but never did. We asked for an ash tray, never got one. Only one bar at night to drink at and it sucked. Food were all sides no real main corse. The restaurant you had to make a reservation at food was good either. Little bugs infested out room. Shower head was like a pressure washer and hurt when it hit you skin. People would bother you on the beach constantly to buy CRAP off them and never took no for an answer. Maybe 3 of the staff members we actually a pleasure. Head lady kept bugging us to sit in a meeting for a free massage, WE ARE ON VACATION, LEAVE US ALONE WE ARE TRYING TO RELAX NOT GO SIT AND LISTEN TO CRAP! Even the lady with you guys who met us at the airport was trying to get use to go check out a resort and if we did we'd get money towards something. Its really annoying! I'll never go back to Cancun, not relaxing at all!
Customer Rating: 

Flamingo
PAULA T.
May 30 2013
It was a great place to stay. I loved it so much that I was crying to the people who worked there because I didn't want to leave. It was a great place to stay and will definitely tell my friends and family to stay here.
Customer Rating: 

Don't Go
JANET D.
May 29 2013
The hotel was a rating of 2 in another vacation booklet by Apple the one I used stated it a 4 apple..
Customer Rating: 

If Flamingo is 4 star I would hate to see a 2 or 3 star hotel.
SUSAN M.
Feb 28 2013
We had never done all inclusive before, it was a big disappointment. Everything was self serve. No pool or beach service. No service getting food or drinks. Up to you to get your food, buffet very repetitive and all had the same complaint "food was never hot and barely warm" The "all inclusive drinks" were so below standard you might as well not be drinking. They stated 3 pm check in and it was past 430 to get a room and then it was double beds and not the King requested. Everyday we noticed luggage in the lobby while others waited for rooms. It would be after 5 pm and they were still waiting. Finally to be able to relax and enjoy our vacation we went out every evening for drinks, dinner and entertainment. Our hotel only had one "show" the Friday night we arrived and we happened to stumble upon it. Nowhere was the entertainment noted for us to join in. Besides the daily Bingo and pool banter the hotel had nothing else going on for it's customers. Maybe we just had higher expectations than we should have. We paid for all inclusive and ended up buying dinner and drinks each night away from the hotel. I picked it because it wasn't a high rise, thinking better service, less people. The dining room and food areas were too small which lead to smaller offerings and very repetitive. I told our apple representative that Flamingo is not a 4 star and should not be in Apple brochure as a 4 star. It is misleading. We have no problems with Apple in handling our trip. They were with us all the way and got us transported as promised. It was just a wrong pick with hotel.
Customer Rating: 

Flamingo Resort Cancun
LAURA S.
Mar 15 2012
The hotel was nice and clean. Maintenance was working daily to update and make changes to the hotel. The room was fine, although the beds and pillows were not comfortable. The maid staff was great and friendly. The food was pretty good at both the restaurant and the buffet. The bar was unsatisfactory. We could only choose certain drinks all bottom self alcohol and the bar service was poor and the bartenders were not friendly. Overall I was satisfied with the hotel especially for the price.
Customer Rating: 

my 8 days at flamingo cancun hotel
JEFFREY O.
Jan 19 2012
My ocean front room was clean but no coffee maker or cooler,ac quit working got warm.Waited three hours for a room on checkin . They plant a mexican time share sales crew in the front lobby who try to hi-jack you the moment you arrive to check in,very unprofessionaland sneaky. The buffet is a very limited buffet which is a very below standard compared to most apple hotels,i have been to five apple hotels already in Mexico. The restaurant (buffet)waitstaff is very lazy . I had to bus my used plates many many times and was never offered water or drinks when i first sat down or waited 20 minutes even when the place only had maybe 10 customers .They will work fast though when their manager is present.Evenings forget it, managers arent there!The reservation restaurant only is dressed up buffet food. Beach is clean but there is not hardly any chairs to lay out, in fact there arent any . Pools are feezing . I cant beleive Apple even has this place for suggested business.It is old ,service is lousy,the food is very slim pickins and un-entertaining.It should be rated as a one red apple. Apple tour representative is never at this hotel for help !!!!! I could have paid an extra 150 dollars and been treated like royalty at a golden apple rating, bye bye Flaming Cancun !
Customer Rating: 

unsatisfy
IONUT Z.
Jan 15 2012
Never ever goig again at this hotel
Customer Rating: 

It was OK
JENNIFER S.
Jan 08 2012
Overall it was a pretty good experience. The food was usually good and the staff was also usually good. The whole hotel looks well maintained. The pools were very nice. The cons were - We arrived at 11am but they would not let us check in until exactly 3pm - even though I think our room was ready earlier. Many hotels well let you in earlier if it is ready. So we had to change into our suits in a bathroom and we were exhausted from an early flight. We went backa few times to check to see and they said "no not until 3" when we went back at 3 they went through a pile of cards to find our room was ready. Our room was noisy. A loud machine turned on and off constantly and it did not seem to be the air conditioner. That along with room by the street made it especially noisy. Also the maid would often not get there until 5pm or after to clean it - but they did clean it well.
Customer Rating: 

TripAdvisor Traveller Reviews
Good stay.. but some improvements could be made to make it great
Stacey H,
Sat Jul 14 04:51:47 EDT 2018
We booked this holiday for 2 couples, myself and my husband and my parents altogether and had been looking forward to it for a full year! When we booked I sent over a message to the hotel to request ground floor as my dad has arthritis so I didn't want him having to walk up to many steps. When we arrived after a very long flight from the UK first impressions of the hotel were great it looks lovely the lobby is very welcoming but the greeting from the lady on reception wasn't that great. The first thing she said to us was " you have 2 rooms on different floor but if you want to be together you can upgrade to ground floor for an extra $30 a night per room and have rooms next to each other" as this booking was done together and not separate we should have had rooms next to each other anyway or at least on the same floor. we shouldn't have had to pay extra.. we said no as we didn't want to pay more and she was very rude and told us we couldn't change our minds once we had seen our rooms. The rooms were great, plenty of space and nice bathrooms and the cleaners came in everyday. we didn't have water in our room on arrival and we should have had 2 bottles so I asked the same lady on reception and she told me you only get them on arrival not everyday I explained we had never received them but it took 3 days and 3 trips to reception to get this, the gentleman supervisor on reception was brilliant after speaking to him the water was taken up straight away. But I do think it would be better if water was provided everyday, or if they at least had some water fountains or taps around the hotel as the que at the main bar to fill up for water was very busy and would be less pressure on the staff for serving if we could access water ourselves. The staff were brilliant! they made the holiday, they can't do enough for you the drinks at the bar were brilliant and the food was amazing, we ate in the restaurant a few times which was lovely, the staff and food in here was great and the location sitting on the beach was really nice. You just need to book a table in the buffet restaurant in a morning but you can eat here for lunch without booking and they have a really good sea food menu. We liked that the food at the snack bar was made to order rather than left out like in most all inclusives as it was fresh and the burgers were delicous! plenty of choice in the buffett restaurant and all the food was cooked perfectly. The only downside was that there wasn't any entertainment included in all inclusive.. i think it would be a good idea for the hotel to provide a brochure for the rooms advising of whats happening in the hotel and advertising it more as its not really advertised and the 3rd floor terrace where the entertainment was isn't even signposted and we never found it. There was work going on in the hotel everyday, which i understand work needs to be done but walking past people drilling walls and plastering and doing electrics was a bit off putting, they could have just closed off that corridor whilst they did the work as there was plenty of different routes to get around. The pool and pizza bar area was lovely we spent alot of mornings here before heading to the beach. The main pool gets busy so we tended to just go here for food and drinks then relax on the beach. We planned a nice relaxing pool day at the beach pool for our last day and were disappointed when the sun lounger cushions weren't out so we asked one of the staff and he said we couldn't have them with no reason why, they're wooden so not comfy to sit on without so we went down to the beach instead. Then were dissapointed again when we went to the bar to get some drinks and there was no one there serving, again we asked a member of staff if we could have some drinks and he just said "no" and walked off so this kind of ruined our last day a little bit. But all in all we had an amazing holiday and its a good hotel to stay at but they could make a few more little improvements to just make it great.

LOUD
upstatewanderer, newyork
Fri Jul 06 15:41:25 EDT 2018
Nice facilities and lovely staff who really try hard to please. But it is a very large place and very crowded and incredibly noisy! Loud music plays indoors and out all day and all night long. Poolside music stops close to midnight but rowdy guests shouting and knocking on our doors past 1 am. Food is ok. Some rooms smell musty/moldy...I suppose if you’re young and want to party all night this is the place for you. Very kind staff. Good location. I found myself leaving the hotel for peace and quiet. Even the beach is noisy with boom boxes and maintenance work everywhere all day long.

So so
Mica M,
Wed Jul 04 04:55:07 EDT 2018
At the beggining when I arrived I was impressed cause everyone treated us so well. They even gave us a bigger room than the one we pay for. The reason why they were so nice was because the company I use to reserve the rooms made a mistake. When we arrived at the hotel they said it was all inclusive, they sat us down explain everything to us and then a bell boy even took our bags to the rooms. I notice there was something wrong with out reservation when the person at the front desk said our stay was until the 4 and I knew it was only until the 3rd I explain this to her 2 different times and even show her the receipt. She said I had to talk to the company. The next day we went to xcaret we where out of the hotel from 7am to 10:00pm. When we came back we found out we were lock out of the room because the card wasnt working which I'm pretty sure it was the staff who did it. When I went to the front desk to get the card reactivate it. Instantly the women there said she had to change our bracelets because there was a mistake. So we went from all inclusive to not included. Which is fine cause like I said I knew there was a mistake. But to lock us out of the room like that was not nice. especially when we were exhausted. After they change our bracelets the treatment change. When nothing is included you dont get the same treatment. Also we lost the password to the wifi which is something that happens to a lot of people and the girl at the front desk gave us the wrong code and told us to find the code cause there is only one code for every single room. I'm a flight attendant I stay in all kinds of hotels every month I stay in around 10 different hotels per month and when I lose the wifi code I just call the front desk and they give it to me without being rude. All I have to say is people in the front desk need to learn to smile and be polite. And when they help you. The help needs to be sincere. They act like you are bothering them. In the other hand the guys at the tour desk were extremely nice, they knew their stuff and did a great job, specially the guy that help us. The bell boys are pretty good at whay they do to. Very nice and polite. The security employees also very nice and friendly. And the girl that provided us with the complimetary info was also nice and helpful. So they some of the staff is extremely nice and helpful and they do a great job. But the staff at the fronts desk needs training on how to treat people. They are one of the fist people you see when you get there. They set the tone for the experience you will have

Location is Excellent Staff not helpful
aclaud20, orlando
Mon Jul 02 11:05:15 EDT 2018
I speak Spanish and know Mexico well so I knew what to expect at a hotel here.The location is excellent, right on the beach for a reasonable price.The hotel was constantly on my 7 nights being maintained which is good. Bathroom shower valves not working, had to run in and out form cold to hot water. Employees have 0 empowerment including Supervisors to make simple decisions to help guests. I got many "It can't be done" and after going up the chain it was possible. They say you can't bring food or drinks inside not even to the room, but the have a fridge and Dominoes pizza deliveries. On the day 6, I needed my wifi password, front desk couldn't give me a password again, wanted to charge me $30 to tell me, of course I didn't pay after complaining. Relatives staying at another hotel security made them wait outside in the heat until I came down to see them. They were at an all inclusive, weren't going to eat or enjoy the facilities just waiting to go out with us. Makes no since they can't go to the bar and have drinks while waiting, but at their 4 star hotel, I was able to sit at the bar ,wait and pay for drinks. Room wasn't properly cleaned or amenities replaced three times, maybe I needed to give instructions? Employees couldn't seem to help me, management should of helped. Outside restaurant although very nice scenery, the food was not too well cooked or a good selection. My T-bone was cut paper thin, may to get to steaks out of one. Pool-side chairs are limited and never one available until nightfall. If your not used to Mexican food you may not enjoy the buffet,I didn't mind. Asking for a manager was impossible only a supervisor who couldn't make a decision. Toilet seat was a plastic seat for kids, not appropriate for a nice hotel on the beach. Everything had to double verified before anyone would believe I had a problem with maintenance, or security being a too strict. Seems like everything employees think of is revenue instead of customer service. The bar had little if any music, not always staffed or open either. I am retired Police Officer and security was too strict, even with my arm band I couldn't even get a cab come up to meet me at the door. The view and hotel itself is great, if you can pay for a beach side view it's worth it. I had a beachside view and it was great, worth the extra money. I only say these true issues so the management can fix them for the next visitor. On my next visit I'll try another hotel with more nightlife and better food choices.

Nice friendly resort
joshpiercey19,
Mon Jun 25 08:50:25 EDT 2018
Great hospitality, nice rooms, good service, only down fall is that there isn’t to many bars in the place. But the people make you feel like you are home. The beach was clean and a short walk from stores. The food also was very good



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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