Hawaii-The Big Island

Fairmont Orchid, Hawaii


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value: Free night and daily full American breakfast buffet for two (restrictions apply).
Family: Kids 18 and under Stay Free.

Discover a luxurious Hawaii resort inspired by Culture, Well-Being and Genuine Aloha. From Mauna Kea's winter snow-capped mountaintop to the flowing lava of Kilauea Volcano to tropical rainforests and a teeming undersea world, the Big Island of Hawaii has much to offer the spirited traveler.

Vacation at Fairmont Orchid, Hawaii, a 32-acre luxury oceanfront Hawaii hotel and resort along the beautiful Kohala Coast and enjoy a sugar-white sandy lagoon and aquamarine waters, a year-round children's program, golf, tennis, six restaurants, and outstanding service.

Featuring a wide range of exceptional dining options, including a casual deli, wonderful breakfast restaurant with a daily buffet, oceanfront dining with the freshest island specialties, and an amazing sushi restaurant, this Kohala Coast resort puts the island's best dining right at your doorstep. Enjoy the Kohala Coast sunset, delicious offerings, and romantic fine dining in Hawaii at the AAA Four Diamond award-winning Brown's Beach House, or dip your toes in the sand for a more casual family dining experience at Hale Kai Restaurant. Try the sushi at Norie's Japanese Steakhouse and Sushi Bar, and the sumptuous three-day rotating breakfast buffet at Orchid Court to start your day off right. End the day with a tropical libation, beautiful Kohala Coast sunsets and live music at Luana Lounge.

Fairmont Orchid, Hawaii's award-winning, Spa Without Walls lets you enjoy the splendor of Hawaii's tropical climate with eight private outdoor waterfall hale (huts), six rejuvenating ocean-side hale and four indoor treatment rooms. With the soothing sounds of water, the pleasant ocean breezes, and the floral scent that fills the air on the Big Island, experience unparalleled luxury as our spa treatments integrate Hawaii's natural therapeutic environment and ancient healing arts into every experience at our Hawaii hotel day spa. This luxurious spa extends to a full salon and 24-hour fitness center with a 10,000-square-foot oceanfront swimming pool and world-class tennis courts.

At the beach, be sure to meet the native Hawaiian Green Sea Turtles that bask on the shoreline every afternoon. The Hui Holokai Beach Club Ambassadors not only cater to the beach comforts of guests by setting up chairs and cabanas with towels and ice water, checking out beach equipment and suggesting sunscreen, but the real fun begins when they share their knowledge of Hawaii Island's rich cultural heritage as well as their own Hawaiian legacies mixed alongside.

This luxury resort also offers a 36-hole golf course, memorable weddings, great shopping, and many more activities to keep you busy during your stay in the beautiful Kohala Coast.
HOTEL LOCATION
The Fairmont Orchid is located on the Kohala Coast, on the Big Island of Hawaii.
Address: ONE NORTH KANIKU DRIVE
KAMUELA
HI

US
Local Phone: 808-847-6295
Toll Free Phone: 800-845-9905
Fax: 808-885-1064
Website Address: www.fairmont.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Included in fee)
Physician on Call
Pools
Number of Pools: 1
Outdoor Pools: 1     
A 10,000 square foot heated swimming pool open 24 hours a day, and 2 outdoor jacuzzisopen 24 hours a day.
Golf: ON-SITE
Francis I'i Brown Golf Course
Francis I'i Brown Golf Course is the recipient of five Gold Medal Award Golf Magazine and have been host to the nationally televised Senior Skin Game.
Holes: 36
Green Fees: contact hotel
Cart Fee: contact hotel
Club Rental Fees: CONTACT HOTEL
Caddy: contact hotel
Tennis
Number of Courts: 10
Outdoor Courts: 10
Lighted Courts: 7
Court Fee: contact hotel
Raquet Rental Fees: free of charge
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Additional Charge
Raquetball: Additional Charge
Squash: Additional Charge
Other Sports: Soft top surfing, kayaking
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Guests of Fairmont Orchid, Hawaii will experience an atmosphere of absolute luxury and comfort, with 32 acres of beautifully landscaped grounds on the exclusive Kohala Coast. Rooms feature marble bathrooms and luxurious furnishings. Fairmont Orchid, Hawaii is an elegant beachfront resort with warm Hawaiian hospitality. Rooms feature a double marble va nity with separate tub and shower stall. This is the only hotel that will serve cocktails on the beach. Beach: The property fronts a white sand beach and a lagoon, both of which are great for snorkeling. Check-in: 3:00 PM
Check-out: 12:00 Noon
Total Rooms: 540
Year Opened: 1990 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily Resort Fee of $31.25. Billed to guest folio and paid in resort directly to hotel.
ROOM TYPES
GOLD GARDEN VW FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of a GOLD GARDEN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GOLD GARDEN VIEW (CLUB(
GARDEN VIEW amenities plus Fairmont Gold service. Gold rooms are located on the 6th floor of the north tower. Gold amenities include private check-in/out, concierge, daily continental breakfast and snacks, private access and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW GOLD FREE-NT
FREE-NT ROOM - - All the amenities of a STD OCEAN VIEW GOLD room with the added value of free night(s) calculated into pricing.
Other Amenities -
STD OCEAN VIEW FREE-NT
FREE-NT ROOM - - All the amenities of a STD OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
EXECUTIVE OCEAN VW SUITE SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of EXECUTIVE OCEAN VW SUITE are included.
Other Amenities -
DLX OCEAN VIEW FREE-NT
FREE-NT ROOM - - All the amenities of a DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
PART OCEAN VIEW FREE-NT
FREE-NT ROOM - - All the amenities of a PART OCEAN VIEW room with the added value of free night(s) calculated into pricing.
Other Amenities -
EXECUTIVE OCEAN VIEW SUITE B&B
B&B PACKAGE: All the room amenities of an EXECUTIVE OCEAN VIEW SUITE plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
STD OCEAN VW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of STD OCEAN VIEW are included.
Other Amenities -
OCEANFRONT FREE-NT
FREE-NT ROOM - - All the amenities of an OCEANFRONT room with the added value of free night(s) calculated into pricing.
Other Amenities -
PREMIUM OCEAN GOLD FREE-NT
FREE-NT ROOM - - All the amenities of a PREMIUM OCEAN VIEW GOLD room with the added value of free night(s) calculated into pricing.
Other Amenities -
EXEC GOLD ANGLED OCEAN-SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of GOLD EXEC STE OCEAN VW are included.
Other Amenities -
STD OCEAN VW - B&B PKG
B&B PACKAGE: All the room amenities of STD OCEAN VIEW room plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
DLX OCEAN VIEW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of DLX OCEAN VIEW are included.
Other Amenities -
PART OCEAN VW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of ANGLED PART OCEAN VIEW are included.
Other Amenities -
EXECUTIVE OCEAN VIEW SUITE
1050 sq ft. 1BD/1.5 bath suite with ocean views. Separate living/dining, private balcony. Exectutive priviledges include welcome amenity, free parking, special attention status and more. Sleeps 4 (1 king or 2 queens & sleeper)
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD PREMIUM OCEAN VW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of GOLD PREMIUM OCEAN VIEW room are included.
Other Amenities -
DLX OCEAN VW - B&B PKG
B&B PACKAGE: All the room amenities of DLX OCEAN VIEW room plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
PART OCEAN VW - B&B PKG
B&B PACKAGE: All the amenities of a PART OCEAN VIEW room plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
STD OCEAN VW FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of a STD OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
EXECUTIVE GARDEN SUITE SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of EXECUTIVE GARDEN SUITE are included.
Other Amenities -
OCEANFRONT - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of OCEANFRONT room are included.
Other Amenities -
STD OCEAN VIEW
Spacious 522 sq. ft room offering ocean views from a slight angle from inside the room and the private lanai. Sleeps 4.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD PREM OCEAN FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of a GOLD PREMIUM OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
EXECUTIVE GARDEN SUITE B&B
B&B PACKAGE: All the room amenities of an EXECUTIVE GARDEN SUITE plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
EXEC OCEAN VW STE FREE-NT BFST
FREE-NT W/BFST - - all the amenties of an EXECUTIVE OCEAN VIEW SUITE with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
DLX OCEAN VW FREE-NT BFST
FREE-NT W/BFST - - all the amenties of a DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
PART OCEAN VIEW FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of an PART OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GOLD EXEC STE OCEAN VW (CLUB)
STD OCEAN VIEW room amenities plus Fairmont Gold service. Gold rooms are located on the 6th floor of the north tower. Gold amenities include private check- in/out, concierge, daily continental breakfast and snacks, private access and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
GARDEN VIEW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of FAIRMONT GARDEN VIEW room are included.
Other Amenities -
DLX OCEAN VIEW
522 sq. ft. Large room located on a higher floor and closer to the ocean. An angled ocean view from the private balcony. Sleeps 4.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
ANGLED PART OCEAN VIEW
522 sq ft room offering partial ocean views when standing on the private lanai. Sleeps 4.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD PREMIUM OCEAN VW (CLUB)
GOLD PREMIUM OCEAN VW amenities plus Fairmont Gold service. Gold rooms are located on the 6th floor of the north tower. Gold amenities include private check-in/out, concierge, daily continental breakfast and snacks, private access and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
FAIRMONT GARDEN VIEW - B&B PKG
B&B PACKAGE: All the room amenities of FAIRMONT GARDEN room plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
OCEANFRONT - B&B PKG
B&B PACKAGE: All the amenities of an OCEANFRONT room plus the added benefit of a daily buffet breakfast, for two, served in the Orchid Court Restaurant.
Other Amenities -
EXECUTIVE GARDEN SUITE
1050 sq ft. 1BD/1.5 bath suite with garden views. Separate living/dining, private balcony. Exectutive priviledges include welcome amenity, free parking, special attention status and more. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEANFRONT
522 sq.ft. room offering a full, unobstructed ocean view from inside the room and from the private balcony. Sleeps 4.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD OCEAN VW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of GOLD OCEAN VIEW are included.
Other Amenities -
GARDEN VIEW FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of FAIRMONT GARDEN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
OCEANFRONT FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of an OCEANFRONT room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
FAIRMONT GARDEN VIEW
Farimont Garden view room is a spacious room of 522 sq. ft. Private balcony offers views of the gardens. Sleeps 4.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD OCEAN VW FREE-NT W/BFST
FREE-NT W/BFST - - all the amenties of a GOLD OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
EXEC GARDEN SUITE FREE-NT BFST
FREE-NT W/BFST - - all the amenties of an EXECUTIVE GARDEN SUITE with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GOLD OCEAN VIEW (CLUB(
STD OCEAN VIEW room amenities plus Fairmont Gold service. Gold rooms are located on the 6th floor of the north tower. Gold amenities include private check- in/out, concierge, daily continental breakfast and snacks, private access and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GOLD GARDEN VIEW - SAVER
SAVERS - Special reduced rate offered for a limited time only. All amenities of GOLD GARDEN VIEW room are included.
Other Amenities -

OTHER INFO
Roll aways & Cribs - Complimentary
ADA compliant room available.
DINING
There are 7 Restaurants at Fairmont Orchid, Hawaii:
Luana Lounge - Open nightly, 5:00pm - Midnight. Features tropical libations and perfect sunsets paired with a refreshingly eclectic Big Island-inspired menu of pupus and nightly Hawaiian entertainment.
Gathering of the Kings Luau - A Polynesian blend of traditional and modern choreography, music and performance built around a feast fit for the ali'i (royalty). Saturdays - 4:30pm check-in. Reservations are recommended.
Brown's Beach House - The AAA Four Diamond award-winning Brown's Beach House is the place for the quintessential island fine dining experience located just steps from shore. Hawaii Island-inspired cuisine. Open daily 5:30-8:30pm. Resort casual attire.
Hale Kai Restaurant - "House By the Ocean" - Open daily and serviing a variety of options from pupus, sandwiches and full entres. Food is served from 11:00am - 9:00pm. Casual resort attire. Footware and 'cover ups' required.
The Orchid Court - The Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating menu buffet daily and a selection of ala carte items. Open daily, 6:30am - 10:30am.
Browns Deli - Get-it-to-go restaurant options at the center of everything - behind Brown's Beach House. Offering breakfast and lunch items, deli style, with an island flair. Open daily, 6:30am - 5:00pm.
Norios Japanese & Sushi Bar - A favorite among guests, visitors and locals alike. Located alongside a serene koi pond on the garden level. Blend of contemporary Japanese cuisine with a nod to contemporary favorites. Thursday-Monday, 6-9:30pm Reservations recommended.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Many activities and attractions from which to choose. Beach Boy Program - Fairmont's cultural ambassadors of Hawaii. Join them for a variety of complimentary activites, such as canoe rides, snorkel and surfing introductions, daily hikes and tours
Nightly Activities & Entertainment:
Kahua ranch tours. Live entertainment at the Luana Lounge and at Brown's Beach House
CHILDREN'S PROGRAMS
Keiki Kid's Program: Hawaiian arts and crafts, story telling, snorkeling, tennis.
Applicable Ages: 5 to 12 years old.
Program Fees: $60 full/$40 1/2 day

Babysitting Fee: Upon request
Advance Notice for Babysitting: Yes
4 and under eat free when accompanied by an adult.

TripAdvisor Web Reviews
Based on 4251reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Honeymoon at the fairmont orchid
NIKOLA K.
Oct 09 2011
Everything was beautiful at the hotel resort , me and my wife enjoyed ever bit of it but one thing was that when we try to do activities the apple vacation gave us apparently notting was going write so we had the hotel find us tours and stuff to have fun while we were down there . Over all it was beautiful place to enjoy are selfs . Thank you
Customer Rating: 

TripAdvisor Traveller Reviews
Tropical bliss.
April G,
Mon Dec 11 12:40:05 EST 2017
Tropical bliss. This was my third stay at the Fairmont Orchid and it was wonderful, as expected. Upon arriving to the Orchid, the lobby provides a view over the pools and grounds and out into the ocean. Palm trees, koi ponds, waterfalls and cabanas dot the landscape, but after the long flight from Portland my first desire is to sink into the cushioned furniture of the Luana Lounge to enjoy a delicious Hawaiian cocktail with my family while we soak up the scenery and the beautiful setting sun. I go out of my way to choose vacation destinations based on where Fairmont is because if they have a resort there, it's probably a very special place; the Orchid is in keeping with my expectations. Elegant appointments, lovely restaurants that utilize quality ingredients, down pillows on request, enjoyable activities, and a real sense of just getting away from it all. Upon arrival, I feel whisked into another world where every moment is relaxing and enjoyable. I have no opportunity to become annoyed because if I voice a concern it is immediately addressed with an accommodation that exceeds my expectations. Staff seem empowered to make guests happy and the staff themselves seem happy. For our family's first visit to the Orchid in 2009, we brought our young boys. We came without the kids in 2015, and for this 2017 visit we brought my now teenage boys and their grandmother. The experience all three times was the same; perfect bliss. Kids love the pools and the lagoon. Adults love the pools and lagoon. I love the lagoon and enjoy it most from a cabana rental which provides shade from the sun and also helps to buffer the trade winds that can sometimes be a little strong. There is plenty to do on the Big Island, and in earlier visits we have left the Orchid grounds to explore the Island. This time around, I was content to stay at the resort for most of my stay. The snorkeling is wonderful and I've decided there's no need to look for a better beach somewhere else. Thank you Fairmont Orchid staff for delivering my family and I another wonderful vacation.

unbelievable
Y1750TLvictoriag, Naalehu, Hawaii
Mon Dec 11 10:24:10 EST 2017
we had the most wonderful time .The food was wonderful, sushi bar was the best my husband and I have ever been to. The location breathtaking, we sat between the pool and the ocean everyday.With the pool bar very close, which also served pupu's and a very nice lunch.The staff was amazing!! Massage right by the sea,lovely!

Warm and friendly staff, beautiful hotel, the Fairmont experience continues to shine
AmandaK77, Newman, Western Australia
Sun Dec 10 15:55:19 EST 2017
We had a fantastic stay - the highlight of our Hawaii adventure. The room was well appointed, the ground of the hotel beautiful. We booked a Garden View room, as one of the cheaper rooms it was still fantastic. We were ground floor giving easy access to the grass which our toddler loved, and only a short walk to the pool bar/ restaurants. The pool was AMAZING! The staff were extremely warm and welcoming, always had a smile and time for a hello. We appreciated the free self serve parking, particularly having paid $50 p/d at another hotel. We've stayed in Fairmont Hotels before and this one was a real highlight for us. We will be back, thank you!

One of my all time favorites
LarryNY, New York
Sun Dec 10 03:17:34 EST 2017
Great hotel! It is a perfect size resort. Not too big, not too small. Excellent pool area. Beach was very swimmable, with gentle waves. Amazing sunsets from the property. Pull up a chair by the outdoor massage huts and bring a bottle of wine for an amazing sunset. This is a very romantic hotel. You will see more couples holding hands there then any other hotel I visited. Breakfast buffet was amazing. Rooms were very nice, if not memorable. This is a special place and I highly recommend. Very nice supermarket just a mile or less away to load up on provisions, liquor etc. Make sure you try some Musubi on the island-buy it any 7-11 or gas station. Try Umekes for a fun night out in Kona (about 25 minutes away) and some poke bowls. Just wait until you make the drive from the main road on the island to the hotel. It's like you are on another planet, with the lava flows etc. Happy travels.

Fantastic hotel, friendly staff, very relaxed visit
Rick K, San Ramon, CA
Sat Dec 09 18:27:52 EST 2017
We had an executive ocean view suite which was very well appointed. Everything about our stay - from Efrelyn who checked us in, to Paul who showed us to our room and gave us a summary of what we could expect from our stay, to the staff who brought drinks to us at the pool, to the wait staff at both Brown's and Norio's - exceeded our expectations. Specifics: * without exception, every staff member we interacted with greeted us as we walked past, smiled, said "Aloha!", and seemed genuinely happy to see us and answer questions if we had any * the grounds were beautiful & well-maintained * we did a waterfall massage at the spa; both masseuses were friendly and took great care of us * valet service was prompt - we would call ahead, and our car was always waiting for us by the time we got to the lobby * rooms were quiet, and the view from our balcony was beautiful (we could see the pool, the lagoon, the palm trees, and the ocean - no sunset view though) * concierge was helpful ahead of our visit, securing dinner reservations at Brown's and Norio's, as well as the massage * free use of the steam room & sauna in the spa for the duration of the stay was great * the shuttle to nearby Waikoloa shops / restaurants was great; we used it several times during our stay * the free snorkel gear was a nice bonus - took the gear out for a quick swim in the lagoon and saw several fish * the pool was clean, warm, and pool-side chaises were always available. And the pool-side delivery of the Barrel Mule was delicious. :) We would absolutely stay here again on a future trip to the Big Island. A few suggestions: * Join the Fairmont President's Club before you arrive. Discounts on valet parking, spa purchases, resort shop purchases, etc. - totally worth it * Rent a car! You'll spend less on a week's rental than you will on taxi to/from the airport, and having the car gives you the ability to drive all over the island. * Speaking of driving, buy the Gypsy Guide app for the Big Island, plug it into your rental car stereo, and hit the road. EASILY the best $8 we spent on our entire trip. Cannot recommend it highly enough.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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