Cozumel

El Cozumeleno Beach Resort


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All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleo is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleo is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
HOTEL LOCATION
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor
Cozumel
QR

MX
Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (3 miles)
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Golf: NEARBY
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The br and new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
ROOM TYPES
STANDARD OCEAN VIEW
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD GARDEN VIEW
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Sofa
Hair Dryer
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
SKY OCEAN VIEW
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM SKY TOP
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -
SKY OCEAN VIEW SS
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
Other Amenities -
PREMIUM SKY TOP SS
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -

OTHER INFO
Irons are available upon request.
DINING
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
CHILDREN'S PROGRAMS
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6196reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Love El Cozmeleno
ALFRED H.
Feb 05 2019
This is a great place to vacation! The staff is wonderful, hotel is clean, cant wait to come back!
Customer Rating: 

Nice vacation
SALLY G.
Jan 01 2019
The people, the beach and the location were great! We got an upgraded room at no charge and it was very big! It was not far from the ferry or the airport which is nice. People were friendly and kind. The things I would recommend are changing up the good options. The buffet restaurant was the same every other day. Breakfast was the same everyday. The ala cart restaurant was nice, being I have a seafood allergy it was hard for me to find something to eat. The cleanliness of the bathrooms and hallways were poor. There were birds in the buffet restaurant flying around the food. We are not high maintenance people and we leave for excursions often, so it worked. We only stayed 4 nights, longer would have been difficult.
Customer Rating: 

Cozumel Vacation
MARIA R.
Nov 15 2018
What a great, warm receptive location. Friendly people, excellent weather, and just all-around- welcoming hospitality. Rooms comfortable (a bit dated--decreased internet in rooms); but internet access on balcony and by the pool excellent! Definitely going back and would recommend. Located in quieter section of Island-- what a pleasant surprise this was. Just enough activities to not feel underwhelmed-- but no congestion! Went in to downtown-- lots of folks when the cruize ships come in.
Customer Rating: 

El Cozumelino
ROBINJEAN M.
Aug 14 2018
Apple Vacations very nice to work with. There was a few issues in the booking steps and apple sent me an email and I was able to fix them right away. Now for the hotel, it took forever to check in and we had to wait over 3 hours to get our room. Our luggage was taken so we were unable to get swim suits. So we sat at a table and waited. We had been to this hotel over 10 years ago. Nothing has been updated. Same pictures on the walls, same mattresses, they just put a foam cover on the top. Our room had an air vent that was falling down and the last full day of our vacation was spent running down maintenance and finally changing rooms due to running water from the ceiling. Again same decor as 10 years ago in the new room. The food was fair at best. The only good thing was you could have an eggs made every morning just how you liked them. Other than that is was not very good. The one dinning room on site was so so. Not much better than the buffet and you had to stand in line starting at 8 am to get reservations. Everyone wanted in there because the food at the buffet was horrible. The staff was very friendly as far as the wait group. The front desk acted like they were doing you a favor to help you out when there was a problem. The one thing that kept me from going to a different hotel was the amazing beach. There was a large roped off area that had many reefs and an incredible array of sea life. The water was clear and clean. The down side was there were not enough chairs for everyone so you had to get up, 6 am, to put stuff on chairs so you could have a place to sit. We spent a lot of time off site due to the issues. Cozumel is a great place to go to. I love this island and the people who call it home. Just don't go to this resort. If you do, plan on spending money on food away from there. I would not recommend this resort to anyone.
Customer Rating: 

The Worst Hotel I've Ever Stayed In
TRACY T.
Jul 27 2018
This was a terrible experience. I assumed that the similar rating and cost to Iberostar (which was awesome) meant it would be a similar standard. It is not. The staff is completely disinterested, the beds are like box springs they're so hard, service is painfully slow, they try to charge for the important things...LIKE WATER!..., the food is truly bad, and you can't even try to take your mind off the painful beds, dripping vents, and mildew smell with WIFI because that's nonexistent in the rooms. It is slow but available in the lobby where you have to sit and bake in no A/C to use it. At least 20 families got sick from the food while we were there. Fortunately the food was so terrible we started eating out so we never got sick. Just don't stay here. Not sure I'll be doing business with Apple anymore based on how bad this experience was. I've stayed in roadside cheap motels better than this hole.
Customer Rating: 

Good no-frills option
STEPHEN D.
Jul 19 2018
Overall the hotel was pretty good. Older but reasonably well maintained. Beach and swimming area were awesome, about 2/3 rock and coral and 1/3 sand. Awesome for snorkeling. The piers kept the silt and seaweed out. Food was fine, not great but certainly tasty, especially the fish dishes. Only 2 complants are poor maid service (didnt leave bottled water or towels for 3) and the Apple rep needs a functional card reader. Wasted 2 hours trying to pay for a snorkeling trip
Customer Rating: 

El Cozumeleno and American Airlines
CHARLES M.
Apr 23 2018
This was our 9th stay at El Cozumeleno. We enjoy the location due to its close and inexpensive proximity to town. The hotel is still not a 5 star resort, but the staff does an excellent job in looking out for the patrons. The food is ok and they offer a fair variety on the ala carte menu. When the buffets are open, the food is good and the grill chefs do an admirable job. The beach has stayed consistent and is still the best one on this part of the island. We flew with American Airlines as we normally do. However, i simply cannot figure out why I have to drive 100 miles to Denver to save the extra $500 it would cost to fly out of Colorado Springs. Makes absolutely no sense. The flights leave at the same time, arrive Dallas at the same time and connect to the same flight to Cozumel. Yet, it costs $250 per person more to fly from Colorado Springs. And I live 5 minutes from the Colorado Springs airport. I am also a disabled veteran and ask to board early to allow me to put my carry on in the overhead. I have a little difficulty in doing so and just don't want to hold up passengers boarding. I could not find a way to do that online when we booked. I had no issues when i worked thru the ticket and gate attendants. However, it would be far more convenient if i could so this online. Final result, the trip was what we expected, we enjoyed the time at El Cozumeleno and Cozumel. We are already working on booking our next trip for this November. No changes in hotel or airlines, although we will likely spend the extra money to drive 5 minutes to COS.
Customer Rating: 

DEBRA S.
Apr 02 2018
El Cozumeleno is an older resort, but they do their best to keep everything clean. I felt very secure with safety staff always monitoring the property. The food cycles each day and is pretty standard. The door handle to each room still uses actual keys as well as the safe.
Customer Rating: 

Fantastic service; Great Location
CHRISTIAN A.
Mar 07 2018
No need to say anymore
Customer Rating: 

MARK G.
Feb 27 2018
Wait staff was short handed. Only 1 bar tender at each of the 2 bars and only a couple of waiters to take drink orders. We were advised the hotel was to full capacity however, the wait staff could in no way keep up and provide the service that was expected. Also, cruise ship people could spend time at the resort for a fee. That is fine however, they were treated like royalty when paying people staying at the resort were ignored. Pople were lined up at the bars for drinks which was frustrating. Staff were all great. We have been to El Cozumeleno about 10-11 times now and it needs a renovation/update. Chairs are old, bedspreads old. The worst part of all is that there are never enough lounge chairs - the same as it has always been and that is a big downfall. People were looking for chairs and could not find any. You have to "reserve" your chairs at 5:30 - 6:00 am or risked not having any for the day. We've been to other resorts and they do not have that problem. Otherwise, a great stay. Love the wait staff, bellmen, etc.
Customer Rating: 

Huge rooms - Great view
SCOTT T.
Jan 25 2018
Huge rooms - Great view -
Customer Rating: 

TripAdvisor Traveller Reviews
Best bang for your buck
553renec, Brossard, Canada
Sun Feb 17 16:04:02 EST 2019
I highly recommend this place for anyone looking for a true Mexican resort at a great price. I read the many negative reviews and disagree with them. A la carte restaurant.... some have complained about having to line up early in the morning to reserve for the same night, this makes it fair for everyone and the reason some tables are empty so to enable the staff to give a proper service for 8 seatings. The food and service is 5 star quality. Buffet restaurant....negative reviews for choice and food. I found the place to be excellent for a 3 star resort. There was one choice of beef, one chicken, one porc and one fish every night. Every soup I tasted were superb. There was also a Mexican dish every night mostly fajita and tacos. They were delicious. For the other meats there was always at least one good choice. Lots of fresh vegetables. Fruits restricted to cantaloupe, watermelon, pineapple, grapefruit. So yes not your 5 star layout but for a three star it was excellent. at lunch and breakfasts you can also order from a menu. Drinks were excellent Room is functional as is expected at the price Ocean is perfect, blocked from waves and seaweed by 2 concrete piers leaves perfectly clear water and sea life that makes you feel you are swimming in an aquarium. Pools are slightly cool but refreshing. My only complain would be the constant reservations of beach chairs, people reserving chairs the night before. They should put a system in where after no one returns to a chair after 2 hours their stuff is placed somewhere else. Now for the staff..this was the best staff I have ever encountered. 5 star worthy, I have stayed at 5 star hotels that wished they had this level of service and staff. Some commented you need to tip, totally untrue. I received the exact same kind and friendly service as those who tipped. I tipped, as is my usual , at the end of the week. Hard working, always smiling, always helpful, always friendly from the Gardner to the concierge to the wait staff everyone is to be commended on their work. Also the ambience of a true Mexican resort with Mexican food, live band twice per week. So much better than the sterile atmosphere of the westin or melia. Superb vacation, thank you Esteban, Luis, Yaneth and the many others I don't remember the names of for making it a week of pure bliss in paradise.

Hotel Grounds Are Beautiful, Rooms Not So Much
micor1, Ontario
Sun Feb 17 15:44:15 EST 2019
We were in room 1503 and apparently that is the new tower which is preferable to a room in the old part....quite a bit smaller and older. The room itself is huge and overlooks the larger pool and activities center and of course the ocean view is to die for! The rooms need updating/painting. Are A/C fan would make a terrible noise every so often, once waking me up. Old wooden shower doors that were very grungy looking, didn't drain well either. The grounds are beautiful, well taken care of. The bar/dining staff bend over backwards to accommodate you. We tipped our maid well and she always left us 3 bottles of water. You need those bottles as you can't drink the water. They charge you about $40 U.S. for a case of water when you can buy it in town for about $2. Highway robbery!!! Also a bottle of Pinot Grigio that we buy at home for $12.95 CDN was $50 U.S. in the dining room!!! If you want a relaxing vacation then this resort is for you. There is just about no entertainment stuff going on at all. There was Yoga in the morning, bingo in the afternoon and sometimes horse shoes. There is a miniature golf area on the site. A band played for an hour one night. They had a Mexican night on Thursday night on the outside stage. No place to play cards except for using tables in the buffet restaurant or the lobby coffee tables. No music area to go to at night. Bar in the lobby, pool bar and bar at the buffet restaurant. If you want to relax, this is the place to do it. Taxi to town for 8 of us was $18-$20 U.S.

El Coz = Superior Staff, beautiful location and Great Value!
012156, Racine, Wisconsin
Sun Feb 17 06:19:27 EST 2019
As a repeat guest, we have found our "Happy Place" at El Cozumeleno! Our original trip was for 3 weeks and we extended it an additional week! While the hotel is a bit dated, the staff go out of there way to accommodate your needs. From the grounds crew, cleaning crew, wait staff, kitchen staff, front desk staff to management, you can't ask for harder working, friendly, dedicated people!!! See you in April and thanks for another wonderful vacation, we have never been disappointed at El Coz!

Great vacation deal
Olgakiwi,
Fri Feb 15 11:24:23 EST 2019
First thing that we super liked about this resort was clean, free of seeweed beach. Food is alright at buffet, much better off the menu - recommended. Staff is friendly and funny, lots of entertainment at the resort. Snorkeling is a must! If you get a chance to go on tours, do that! We went to Tankah Park, visited four cinotes - did not regret for a second. Rooms are alright, they were a bit moldy, and tap water smelt from time to time. Pillows are just terrible, my neck hurt all seven days - this is why I am giving 4 stars not 5. I wish I could give 4.5 Find time to go to Downtown Cozumel. On Wensday nights they play live salsa music at Wet Wendies. You can dance or just sit and listen, sipping to margaritas or Mexican beer. Overall - this was a great deal for the price we have paid.

Was an older resort,staff all so very friendly.wanted for not much.
PortHOPEJennie, Port HOPE
Thu Feb 14 13:30:09 EST 2019
Room was older but very clean,had to keep asking for bottles of water.they don’t want you flush toilet paper down toilet.hard to get use too.found out after we were there for awhile you could order from the menu at the buffet.that was nice ,because not everyone likes Mexican.lovelly pools ,lots of activities,staff really wentout of their way to be there for you needs.nota nice beach,need water shoes.comfy beds pillows.nice place to stay in all.Ifyou are high end might be for you.waitstaff never left you glass empty.I just missed the nice beach,anyone can swim in a pool but the ocean.🌴🍷🍺👍



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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