Cozumel

El Cozumeleno Beach Resort


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All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleņo is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet ā la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleņo is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
HOTEL LOCATION
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor
Cozumel
QR

MX
Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (3 miles)
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Golf: NEARBY
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The br and new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
ROOM TYPES
SKY OCEAN VIEW SS
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
Other Amenities -
PREMIUM SKY TOP SS
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -
STANDARD OCEAN VIEW
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD GARDEN VIEW
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Sofa
Hair Dryer
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
SKY OCEAN VIEW
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM SKY TOP
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -

OTHER INFO
Irons are available upon request.
DINING
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
CHILDREN'S PROGRAMS
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6017reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
El Cozumelino
ROBINJEAN M.
Aug 14 2018
Apple Vacations very nice to work with. There was a few issues in the booking steps and apple sent me an email and I was able to fix them right away. Now for the hotel, it took forever to check in and we had to wait over 3 hours to get our room. Our luggage was taken so we were unable to get swim suits. So we sat at a table and waited. We had been to this hotel over 10 years ago. Nothing has been updated. Same pictures on the walls, same mattresses, they just put a foam cover on the top. Our room had an air vent that was falling down and the last full day of our vacation was spent running down maintenance and finally changing rooms due to running water from the ceiling. Again same decor as 10 years ago in the new room. The food was fair at best. The only good thing was you could have an eggs made every morning just how you liked them. Other than that is was not very good. The one dinning room on site was so so. Not much better than the buffet and you had to stand in line starting at 8 am to get reservations. Everyone wanted in there because the food at the buffet was horrible. The staff was very friendly as far as the wait group. The front desk acted like they were doing you a favor to help you out when there was a problem. The one thing that kept me from going to a different hotel was the amazing beach. There was a large roped off area that had many reefs and an incredible array of sea life. The water was clear and clean. The down side was there were not enough chairs for everyone so you had to get up, 6 am, to put stuff on chairs so you could have a place to sit. We spent a lot of time off site due to the issues. Cozumel is a great place to go to. I love this island and the people who call it home. Just don't go to this resort. If you do, plan on spending money on food away from there. I would not recommend this resort to anyone.
Customer Rating: 

The Worst Hotel I've Ever Stayed In
TRACY T.
Jul 27 2018
This was a terrible experience. I assumed that the similar rating and cost to Iberostar (which was awesome) meant it would be a similar standard. It is not. The staff is completely disinterested, the beds are like box springs they're so hard, service is painfully slow, they try to charge for the important things...LIKE WATER!..., the food is truly bad, and you can't even try to take your mind off the painful beds, dripping vents, and mildew smell with WIFI because that's nonexistent in the rooms. It is slow but available in the lobby where you have to sit and bake in no A/C to use it. At least 20 families got sick from the food while we were there. Fortunately the food was so terrible we started eating out so we never got sick. Just don't stay here. Not sure I'll be doing business with Apple anymore based on how bad this experience was. I've stayed in roadside cheap motels better than this hole.
Customer Rating: 

Good no-frills option
STEPHEN D.
Jul 19 2018
Overall the hotel was pretty good. Older but reasonably well maintained. Beach and swimming area were awesome, about 2/3 rock and coral and 1/3 sand. Awesome for snorkeling. The piers kept the silt and seaweed out. Food was fine, not great but certainly tasty, especially the fish dishes. Only 2 complants are poor maid service (didn’t leave bottled water or towels for 3) and the Apple rep needs a functional card reader. Wasted 2 hours trying to pay for a snorkeling trip
Customer Rating: 

El Cozumeleno and American Airlines
CHARLES M.
Apr 23 2018
This was our 9th stay at El Cozumeleno. We enjoy the location due to its close and inexpensive proximity to town. The hotel is still not a 5 star resort, but the staff does an excellent job in looking out for the patrons. The food is ok and they offer a fair variety on the ala carte menu. When the buffets are open, the food is good and the grill chefs do an admirable job. The beach has stayed consistent and is still the best one on this part of the island. We flew with American Airlines as we normally do. However, i simply cannot figure out why I have to drive 100 miles to Denver to save the extra $500 it would cost to fly out of Colorado Springs. Makes absolutely no sense. The flights leave at the same time, arrive Dallas at the same time and connect to the same flight to Cozumel. Yet, it costs $250 per person more to fly from Colorado Springs. And I live 5 minutes from the Colorado Springs airport. I am also a disabled veteran and ask to board early to allow me to put my carry on in the overhead. I have a little difficulty in doing so and just don't want to hold up passengers boarding. I could not find a way to do that online when we booked. I had no issues when i worked thru the ticket and gate attendants. However, it would be far more convenient if i could so this online. Final result, the trip was what we expected, we enjoyed the time at El Cozumeleno and Cozumel. We are already working on booking our next trip for this November. No changes in hotel or airlines, although we will likely spend the extra money to drive 5 minutes to COS.
Customer Rating: 

DEBRA S.
Apr 02 2018
El Cozumeleno is an older resort, but they do their best to keep everything clean. I felt very secure with safety staff always monitoring the property. The food cycles each day and is pretty standard. The door handle to each room still uses actual keys as well as the safe.
Customer Rating: 

Fantastic service; Great Location
CHRISTIAN A.
Mar 07 2018
No need to say anymore
Customer Rating: 

MARK G.
Feb 27 2018
Wait staff was short handed. Only 1 bar tender at each of the 2 bars and only a couple of waiters to take drink orders. We were advised the hotel was to full capacity however, the wait staff could in no way keep up and provide the service that was expected. Also, cruise ship people could spend time at the resort for a fee. That is fine however, they were treated like royalty when paying people staying at the resort were ignored. Pople were lined up at the bars for drinks which was frustrating. Staff were all great. We have been to El Cozumeleno about 10-11 times now and it needs a renovation/update. Chairs are old, bedspreads old. The worst part of all is that there are never enough lounge chairs - the same as it has always been and that is a big downfall. People were looking for chairs and could not find any. You have to "reserve" your chairs at 5:30 - 6:00 am or risked not having any for the day. We've been to other resorts and they do not have that problem. Otherwise, a great stay. Love the wait staff, bellmen, etc.
Customer Rating: 

Huge rooms - Great view
SCOTT T.
Jan 25 2018
Huge rooms - Great view -
Customer Rating: 

Website information misleading
SCOTT B.
Jan 24 2018
There were many things on the website that were misleading and outright wrong about this resort. It stated that there were four restaurants available. Basically you had one nice restaurant and then a buffet outside and a snack bar. The only decent food was at the sit-down restaurant and if you wanted to go there for dinner you had to get up at 7 in the morning to try to get a reservation. It was ridiculous. We talked to several people that had the same problem and thought there were more restaurants available. This is very misleading and downright wrong. There were several things not working properly in our room and the other room that we had. I had to get very stern with management to get one of the air conditioners working in one of our rooms. I gave up on all the other things such as the phone because they would never come fix anything else. One positive is most of the staff was really nice. Be careful because if you stay on the lower floors you will smell sewage. We stayed at a different Resort last year for a little less money but it was so much nicer and had more restaurants and amenities. I would not recommend staying here unless you get a super good deal. By that I mean around $800 a person or less for a full week. Including airfare. There are many other Resorts available for the same price that are much nicer.
Customer Rating: 

El Cosomolina Resort.
VALERIE B.
Sep 20 2017
Have been twice, and think we will be going again. Wonderful snorkeling and scuba right by the hotel, or get a catermeran to pick you up at the pier. Fabulous.
Customer Rating: 

El Cozumeleno
AMY L.
Aug 14 2017
I had expected more based on the Apple review, hotel wasn't bad just wasn't as nice as expected. Staff was very friendly. Check in was a mess, took 5 hours, arrived around 12:30, told could check in at 3:00, stood in-line for 30 minutes to be told it wasn't ready. Got into our room at 5pm. The hotel lobby was hot and crowded. Beach access fantastic and staff was all very friendly. Took awhile to get food if you ordered off menu instead of buffet. Food was good, not great. Made reservations one night for restaurant, good food and good service. Our room was fair. Definitely outdated, bed was super hard. We were suppose to have 2 queens but got one King. Was oceanside so had a great view. Overall not a bad experience but not sure I'd go back.
Customer Rating: 

TripAdvisor Traveller Reviews
Disappointing Stay
PeterKDFW, Fort Worth, Texas
Tue Aug 14 13:09:21 EDT 2018
We stayed in this place a year ago and it was very different stay this time around. We stayed in the old part of the hotel and although the room was nicely large, it was very dated and we had bugs in our beds. It seemed like they didn't have enough staff this time around and they all didn't seem very happy. It seemed like a completely different resort from 2017.

My home away from home!
Lorie3V, Keller, TX
Tue Aug 14 11:47:11 EDT 2018
We've been coming to El Cozumeleno at least once per year, if not 3-4 times per year, since 2004. It's not the most modern hotel on the island, but it has the best staff and the most to offer, in my opinion. From snorkeling and scuba to miniature golf, there is something for everyone. This hotel is great for people of all ages, plenty of activities for kids and adults. The buffets are good during busy season and the menus, during off-season, still have a pretty good selection. However, if you don't see what you want on the menu, just ask for it and they are very accommodating! Seriously, the greatest staff around and they always strive to give you the best holiday experience!! Headed there again in 3 weeks!!

Our 5th visit to the El Coz in April of 2018
larry v, College Park, Maryland
Sun Aug 12 08:06:03 EDT 2018
This review is a little late and this was a short 4 day visit. This is our 5th stay at the El Coz and we stayed during April of 2018. We are a married couple in our late 50's and we enjoyed our short visit. We arrived on a Saturday on an afternoon flight and had about a 30 minute wait to get through customs, but it was OK. Once out of customs, we got passed the timeshare and van hawkers. We walked off the airport property and went to Diego's taco stand. There we ate and got much less expensive taxi ride to the El Coz for about $7 for both of us. Way less cost you would pay at the airport. Diego's - This is a great place to get a fast, inexpensive, and tasty meal.The service is good and some of the best taco we ever had. Sign the wall before you leave. The owner even arranged our cab. Please note this is a cash only operation. Once we checked in to the El Coz we were remembered by many of the staff and we got our room on the 6th floor and started our stay. The resort was not crowded and we had no issues getting any service requested. Below is our review. PROS: Our hotel room was very good and the A/C worked very well. We requested extra towels and pillows and got them sent to us quickly. The room was cleaned daily and very clean. We ate breakfast in the outdoor dining area (my wife calls this the Hut) and was enjoyed each morning. We ate our lunch on the beach and again we enjoyed our meals. We most of our dinners off site, because the island has great restaurants. We did eat in the inside dining room one night and found the food/service good. Overall, the food has improved from past visits and we didn't have any issues in past visit. The coffee is better too. The beach is great and we were normally some of the last people off the beach each night. We had no problem getting chairs. The water is warm and so many fish swimming around. Beach waiter service is outstanding. We played Mini-golf several times and had alot of fun. The course is in a little need of repair, but easy to over look. The drinks are good and be sure to asked for name brand alcohol. Once the bartenders know how you like your drinks, they will fix it the way you want it every time. There are general improvements going on with the property and as always - the staff is cleaning all the time. CONS: There are no wash cloths in the rooms. You can get them from housekeeping if you ask, but we didn't need them. Only one bottle of water per day per room. We buy a big bottle in the gift shop and then go to the Mega in town for a case of water at a much lower price. One of the hot tubs was out of service as was one of the pools. The other hot tub was luke warm but OK. We did use the other pool by the bar and it was also OK. Having to return the beach towels each night at 7pm. We did ask and we were able hold them overnight without an issue. Having to go to the lobby to reserve a place in the inside dining room early in the morning. Not normally an issue for us because we tend to eat late and off property alot, but still a pain, especially during the off season. The use of the small plastic drink glasses. They sometimes give an off taste to some drinks (wine). We solved the problem by bringing our own insulated drink holders. The wait staff doesn't mind if you use them. Also if you are in the lobby, most of the time the lobby bartender will give you a real glass if you ask (and stay in the lobby). TIPS: Please tip the staff and treat them as you would want to be treated. They work long hours for little money and bust their butts to service you. We tip early and often. Also talk to them about themselves. They normally will be more then happy to talk to you. Rent a car and drive around the island. It is a very safe island and lots of things to see. You can rent a car in the lobby (kind of expensive but easy) or go downtown. Watch out for gas station scams, but they are easy to spot. Go visit the east side of the island, it is very wild, but have some great beach bars/restaurants. Bring cash, most don't take credit cards and sometimes the credit cards machines don't work - no internet. Go to MEGA in town. The prices are good and alot of interesting things for sale (like Walmart). They have inexpensive water and alcohol plus a good bakery too. Lastly, they have great exchange rate for dollars to pesos, better than the EL Coz. Take taxis but ask them up front how much it will cost (in pesos) for the ride before you get in. We get a better price when we use pesos. Go to restaurants in town. Some of the ones we like are: Guido's - Great Italian food and reasonably priced. It is a short taxi ride and they take credit cards. Casa Mission - Great Mexican food for a very reasonable cost (they take credit cards). The service and food is outstanding. The building and grounds are very nice. Try a sexy coffee after dinner and you will be very entertained (fire!!).Taxis are waiting for you when to want to leave. El Moro - Our favorite place. Ray is owner and he treats you like gold. The food and drinks are fantastic and it doesn't cost much at all. The place is not fancy at all and is located in the middle of a residential area. Don't be put off on how it looks when you first get there, you'll will be treated like family. This taxi ride costs a little more because it is farther out. When you are ready leave, ask them to call you a taxi. This is another cash only operation. Fernando Junior's Lobster House - This place is just down the street from El Coz and you can walk. We didn’t eat dinner there this time, but did stop in to get get some of their key lime pie to go and took it to the El Coz. As a side note this place is very expensive and only takes cash, plus it has a very limited menu. With that said the food is very good and the place has an interesting decor. It would be good for a special occasion. OVERALL: The El Coz is not a 5 star resort, so don't expect it to be one. It is also not a party resort, so things wrap up early more nights. We like it and will be back for our 6th visit in lare 2018.

Disapointed
813raulrodriguez, Dallas, Texas
Fri Aug 10 05:50:28 EDT 2018
This place is segregated, one side is very old and needs updating, 1.5 star. The newer side is ok, but not 4.5 star, more like 2.5 rating. The beds are very hard in both areas. Their work out facility consists of one treadmill (which skips), one bow flex, one multi assisted weight station. The room is 15X15ft. which is extremely small for a workout room. The room is air conditioned, so that is the only good thing. The bar service is horrible, one bar tender to 20 guests. Their cooks seem to be in a bad mood all the time, and their food is repeated daily, pork, chicken, is their most famous. Their A La Cart restaurant is not worth getting dressed up for. There is one waiter who actually stood out and tried very hard. His name is Manuel. This guy really knows service and tries very hard. The beach chairs on one side are uncomfortable. The others are old and worn. Housekeeping is necessary though out the resort. The walls and other areas are in need of remodeling. They have huge roaches. It took them 2 days to fix a door and swap a non working TV monitor. We usually stay in the resorts, especially if it is all inclusive. On this one, we tried our best to stay out of the resort.

We had a wonderful trip!!
ttolford, Toledo, Ohio
Thu Aug 09 06:24:53 EDT 2018
We got this trip through Groupon and Vacation express. Good value.We stayed in the old part and it's what everyone says. Old damp needs update! The floors were so wet that we put extra towels on the floor so we wouldn't slip. After we turned the air on high and the fan on high the floors started to dry. We were happy with the food at the buffet there was something good all the time. Omlet station was my favorite plus the potatos were really good. We only made reservations once of the sit down restarant and had a nice meal. We went in to town the other night because we love it down there. If you go to town there are plenty of great places to go to. We found The Pub Cozumel on Calle 4 between 5 and 10 is a nice place. We spent most of our days at the beach sitting in the shade. The waiters will bring you drinks and food. Overall I would go back the bang for your buck makes it worth the putting up with the negatives. THe people at the resort are all very nice and work hard to help you and please you.



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