El Cozumeleno Beach Resort

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All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleño is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet à la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleño is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor

Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (3 miles)
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The brand new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Hair Dryer
Room Safe
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Room Safe
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Room Safe
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe

Irons are available upon request.
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5869reviews
What to expect

Apple Vacations Traveller Reviews
Fantastic service; Great Location
Mar 07 2018
No need to say anymore
Customer Rating: 

Feb 27 2018
Wait staff was short handed. Only 1 bar tender at each of the 2 bars and only a couple of waiters to take drink orders. We were advised the hotel was to full capacity however, the wait staff could in no way keep up and provide the service that was expected. Also, cruise ship people could spend time at the resort for a fee. That is fine however, they were treated like royalty when paying people staying at the resort were ignored. Pople were lined up at the bars for drinks which was frustrating. Staff were all great. We have been to El Cozumeleno about 10-11 times now and it needs a renovation/update. Chairs are old, bedspreads old. The worst part of all is that there are never enough lounge chairs - the same as it has always been and that is a big downfall. People were looking for chairs and could not find any. You have to "reserve" your chairs at 5:30 - 6:00 am or risked not having any for the day. We've been to other resorts and they do not have that problem. Otherwise, a great stay. Love the wait staff, bellmen, etc.
Customer Rating: 

Huge rooms - Great view
Jan 25 2018
Huge rooms - Great view -
Customer Rating: 

Website information misleading
Jan 24 2018
There were many things on the website that were misleading and outright wrong about this resort. It stated that there were four restaurants available. Basically you had one nice restaurant and then a buffet outside and a snack bar. The only decent food was at the sit-down restaurant and if you wanted to go there for dinner you had to get up at 7 in the morning to try to get a reservation. It was ridiculous. We talked to several people that had the same problem and thought there were more restaurants available. This is very misleading and downright wrong. There were several things not working properly in our room and the other room that we had. I had to get very stern with management to get one of the air conditioners working in one of our rooms. I gave up on all the other things such as the phone because they would never come fix anything else. One positive is most of the staff was really nice. Be careful because if you stay on the lower floors you will smell sewage. We stayed at a different Resort last year for a little less money but it was so much nicer and had more restaurants and amenities. I would not recommend staying here unless you get a super good deal. By that I mean around $800 a person or less for a full week. Including airfare. There are many other Resorts available for the same price that are much nicer.
Customer Rating: 

El Cosomolina Resort.
Sep 20 2017
Have been twice, and think we will be going again. Wonderful snorkeling and scuba right by the hotel, or get a catermeran to pick you up at the pier. Fabulous.
Customer Rating: 

El Cozumeleno
Aug 14 2017
I had expected more based on the Apple review, hotel wasn't bad just wasn't as nice as expected. Staff was very friendly. Check in was a mess, took 5 hours, arrived around 12:30, told could check in at 3:00, stood in-line for 30 minutes to be told it wasn't ready. Got into our room at 5pm. The hotel lobby was hot and crowded. Beach access fantastic and staff was all very friendly. Took awhile to get food if you ordered off menu instead of buffet. Food was good, not great. Made reservations one night for restaurant, good food and good service. Our room was fair. Definitely outdated, bed was super hard. We were suppose to have 2 queens but got one King. Was oceanside so had a great view. Overall not a bad experience but not sure I'd go back.
Customer Rating: 

Aug 10 2017
The ocean and the AC are equally amazing at this place. You can clearly see the difference between this hotel and other hotels by the clarity of the ocean. El Cozumeleno has a sea wall protruding 80 meters from the shore that allows the water to clear. If you stand on the wall and look up the shore and compare their water for yours you kinda feel guilty; its that significant. After hours in the hot sun swimming in wonderful water you come back to your Arctic chill room and that’s where their dominance stops. As I was eating my first meal outside it dawned on me that this is single handily the worst meal that I have ever had, period. Later that evening after talking with the person in charge of the reservation restaurant we where able to get in and the food was drastically better. The servers inside the reservation restaurant really did care about all aspects of your meal. I do believe that if the cook was able to explore their full creativity that the food would even be better but if you make reservations at this location you have to wake up each morning and make reservations. The food in the reservations section was much better but its nothing that you would brag about. The rooms you can tell have been updated and like I said before the AC is amazing. My room was on the 1st floor far right side if you’re facing the building from the ocean and it is loud. I live in Down town Denver and its quitter then this section of the hotel. I hear the elevator 30 meters away, my neighbors with a 5 inch wall between and people playing outside. The maids do a wonderful job and with a just a little tip you can get plenty of bottle waters left in your room. If you come to Cozumel to drink there are better places to drink at. A majority of the bar tenders you can tell hate their job, with a powerful tip they will remember you and make better drinks for you but they still are ……… like a frat house in your college days. On the right side of the hotel is a very nice diving shop where you can make reservations and they pick you up at the dock for your dives. Overall the ocean is what makes this place special, that simple 80-meter concrete wall is what saves this hotel. If the food was better I would highly recommend this hotel but this is where you make the decision of do I want great food and drinks or a ocean water that signifies being in tropical Mexico?
Customer Rating: 

would not return
Jul 27 2017
The beach was great and the staff was great - however the room A/C did not work right/the room phone did not work/we had to leave our first room because of the smell/A/C in the main dining room did not work/food was below standard/hotel room not secure - random people coming to the door and the door doesn't even have a chain on it/no wash clothes in the room/stingy with the bottled water and towels/does not offer a chance to try diving in the pool like advertised/when setting up a dive trip told to come pay at 3:00 then when we came back told the trip was full/Apple representative was more concerned about us talking to a timeshare then anything else/could not call Apple from Mexico no customer service number listed
Customer Rating: 

Not satisfied with this hotel
Jun 29 2017
For the most part the staff at the restaurants and the hotel was not that great. My friend Kathy fell due to how slippery the tile is throughout the hotel and no one came to help. The hotel looked like it needed a lot of maintenance all over. My friends Jeff and Kathy had a leak in their bathroom at 4 am and they did not even get an apology or made their last night pleasant. Every time that we will dine in the indoor restaurant, our whole group of 9 had to wait for like an hour to get our food, weather it was breakfast, lunch or dinner. The only formal dinner that we had to make reservation for, two of our friends got frozen cold dinner and even after they sent it back, it came back still cold. The rest of the times that we would eat something, we simply opted for quesadillas for a safe pick. We only had 3 good staff members that went beyond their way to provide us with excellent service. Neither my wife or I will come back to this particular hotel, neither we will recommend it to anyone.
Customer Rating: 

Horrible place to vacation!
Jun 29 2017
I would never stay or recommend this place to stay! The employees don't care about their guests!
Customer Rating: 

Needs some work on staf and safety
Jun 29 2017
The hotel was very clean but way to many problems with staf and safety! The restaurant was very very slow and when the food finally got to us it was cold and the meat was dry. Besides 3 or 4 of the staf members the staf was not very enthusiastic they seamed like they didn't want to be there or even help out when asked for service. The resort was not very busy at the times this happened ether. When it comes to safety the the entire hotel had very slick tile and we saw many people fall including my mother and the staf was not helpful at all when it happened over all we did not have a very good experience at this resort. Please let this get back to the hotel because it's got a lot of potential in it thanks
Customer Rating: 

TripAdvisor Traveller Reviews
Spring Break 2018
ag-Silver1977, Katy
Thu Mar 15 15:36:07 EDT 2018
Overall this is a good base for enjoying Cozumel. Although the property is a little dated the service staff made everything worth it. This is my 3rd time to stay here over the last 19 years. The staff make the property!

Excellent Vacation can't wait to go back!
Connie D, Toronto, Ontario
Thu Mar 15 12:26:08 EDT 2018
This was our first 2 week winter vacation to Cozumel and we are so happy we chose El Cozumeleno as the resort to experience it ! From Day 1 we were given the utmost professional treatment and service. Nothing was too small for the staff under the great leadership of the front manager, Carlos Sanchez to provide accompanied by smiling and friendly greetings. Carlos and his team really made that added difference to our stay and we truly appreciated the care and thoughtfulness with attention to every detail. The resort itself was large enough that you don't feel crowded and yet still had that familial personal touch to go with it. The food was excellent with a great variety so that each day was something unique to look forward to. The restaurant staff were so helpful and fun which added to our overall dining experience.. Just a reach out to Gloria and Manual who made dinner very special each evening during our stay. The rooms were fresh and clean and the made service exemplary. The bar staff were always on hand to serve you with a laugh and a smile and nothing was a bother but always a pleasure. The lobby was fun at night and we were so happy to meet and make new friends during our stay. Very reasonable taxi prices to town where we enjoyed great scenery plus wonderful memories in the square listening to live musicians and street entertainers. Renting a car right from our resort was easy and the prices were very competitive. They deliver the car directly to you and the drive around the island is fun with several fun places to stop and see the be the beauty that is all around while enjoying a cerveza or too! We thoroughly enjoyed it! Awesome trip thank you to all we will certainly be back! Connie & Wendy

Best value and quality in Cozumel for the expense.
Deanna H,
Thu Mar 15 11:34:00 EDT 2018
This was the 3rd time we have stayed at El Cozulmeleno. Each time is a little longer. Feb. 16 thru Mar. 4. 15 nights. The pro's far outweigh the cons. For an "all inclusive" hotel this is the best value for your money and more. If you want to relax and enjoy the beautiful beach and snorkeling, look no futher. Located at the north end of Cozumel. The employee's are welcoming and friendly. We have come to know some of them and they treat you like family. Here's what we really loved. The leisure walks on the beach, with abundant shells, coves and snorkeling. Relaxing at the pool. (there are two,) Meeting people, and some of the activities ( yoga, Games, Band, skits, mini golf) . This is not a night life place. Activities are done by 9. Which was perfect for us. You Can take a taxi to town for around $7. us. The food has improved and the staff works hard on giving you good quality meals. We enjoyed breakfast the best.( omelets made to your liking) You can eat breakfast and lunch in the buffet or in the dining area. Dinner has to be reserved. You will need to get in line to sign up, but not an issue for us. They have an American buffet (burgers, hot dogs, etc.) and the large buffet located outside, but enclosed. The rooms are nice. The bed's and pillow's need upgraded. Walk in Shower is good. beautifu views. Internet is usualy only aquired in the lobby. We would use at night. You can sign up for excusions in the lobby area. The lobby area has a gift shop/personal items. They have a nice area if you want a massage, facial, etc. It is not outside. To town is 3 1/2 miles.There is the Lobster house about a block from the resort. Very good. A key lime pie place and new this year is the burger shack. $7. us for 1/2 lb. burger. $5. for shakes. All in same area. Cons are: The pool table could not be used as cue sticks did not have felt tips (bummer, as we like to play pool.} The hot tubs are not hot. . No bike rental. ( we found someplace else to rent.) People put their towels on chairs super early in the a.m. No coffee maker. .Tips: Buy your own bottled water. You get one per day. Can go to mega downtown. They do have filtered water at the bar outside if you ask for it. We just liked more in our room. We will definately be coming back, as we feel this is our home away from home. The reason why I gave it a 4 and not a 5 is because the room beds and such need some tlc. Everything else was great.!

Excellent value and friendly staff!
KristiSD, South Dakota
Thu Mar 15 10:41:54 EDT 2018
I come to this part of Mexico every year, always staying at all-inclusive properties. This is my third year coming to Cozumel (my absolute favorite place) but my first year staying at El Cozumeleno. We were able to get a wonderful deal through Delta Vacations so thought we'd give it a try. I am so glad we did! The pools are lovely and clean, and I loved floating in the ocean every day. Yes, of course it has rocky spots as this is an island with iron shore surrounded by beautiful reefs. Bring your water shoes, as you must do with most properties on the island. As with most places, you must get up and reserve your chair either by pool or beach if you are picky about where you want to be, but I did also observe staff each day kindly help guests find a chair. The staff here are wonderful! The front desk, wait staff, bar staff, maids, entertainment staff, all are truly wonderful. I also want to give a shoutout to the grounds workers. Every single day they were painting, replacing tiles I hadn't even noticed were cracked, clipping the grass with hand clippers (I assume so guests aren't bothered by a lawnmower). They are tremendously hard working. It appears nearly every guest room has a lovely ocean view. Was the room a little outdated? Sure, but it had everything I needed and was super clean. As a matter of fact, the entire resort was super clean. The water pressure and temp in the room was good. The mattress was older and a bit hard and the pillows are quite flat. It didn't matter to me as I was so exhausted from my great day in the sun that I fell right to sleep. Food. This is such a subjective topic. I thought the food was very good, especially for an all-inclusive. In the lobby there is a coffee machine and pastries available pretty much at all times. A restaurant is also attached to the lobby. Food is ordered off a menu, and it is open seating for breakfast and lunch, and by reservation only for dinner (and strict dress code). You need to get in line in the morning and they begin taking reservations at 8 a.m. (I was there at 7:40 a.m.). There is a buffet building overlooking the ocean. This buffet is open for breakfast, lunch, and dinner. I found this buffet to be very good. The tacos made to order are so good! Next to the outside bar there is also a seating area with a mini buffet in the afternoon. This buffet has chips and guac as well as hamburgers and hot dogs. You can also order off a menu at this location until 4:30. It's the same items served in the restaurant. We did this a few times and it was very good. The drinks are the same as they've been at every all-inclusive I've ever been to. They taste good and have probably a lower alcohol content than back at home. I'm sure if you slam them down all day one after another you will get buzzed, if you are so inclined. I am more about enjoying a tasty drink while I sun myself and have fun with friends, and I'd rather not spend the end of the day looking in a toilet bowl and have a hangover to greet me in the morning. I guess it's all about perspective. Please, please tip your wait staff, maid, bartender. They will treat you the same if you don't, but why wouldn't you? You got a great bargain coming here, and you would tip in the States (or at least you should). The workers here rely on tips just like workers in the US do. The one area this hotel must improve on is the wifi here is pretty poor. This was a common complaint, and I'm hopeful management will work to improve their wifi. If you like to dive or would like to do a water excursion, Island Divers is located right onsite at the hotel. They are excellent to work with. As is true with all reviews on TripAdvisor, you must take them with a grain of salt. I find if you look at the reviews from people who live in the same general area you live in, the review will be more on par with your thoughts/expectations. And remember if you are lucky to get a good deal at a resort such as this one, know that you are coming for the clean accommodations, kind staff, nice pools and ocean water, good food, fun times. If you want butler-type service and expensive fancy food, then pay the big bucks and book somewhere else. Don't book a value resort and then get on TripAdvisor and complain that it wasn't comparable to the expensive vacation you took last year. That's apples and oranges, and that type of review is not fair to the resort or helpful to the people looking for an honest resort review. Vacation is what you make of it. My vacation at El Cozumeleno was fantastic. I will return!

very good property but rooms need updateing
bob5013, Superior, Wisconsin
Tue Mar 13 10:06:15 EDT 2018
out door property is very well kept and clean, the rooms could use some updating. since our last visit they have went to a keyless entry that is very nice upgrade. the staff is more than helpful with anything that you need, they always have a smile and seem happy to see you. I do firmly believe that the food has taken a turn for the better at the buffet and the el patio. unrelated to el cozumeleno it seems that the taxi to town and back were the same price witch in earlier years we usually got scalped on the return trip. this was our 6th trip to el cozumeleno resort and enjoyed it and will return. I do wish they would let us pick a room or area to stay in.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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