Cozumel

El Cozumeleno Beach Resort


Email | Share |
All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleńo is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet ŕ la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleńo is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
HOTEL LOCATION
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor
Cozumel
QR

MX
Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (3 miles)
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Golf: NEARBY
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The brand new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
ROOM TYPES
DELUXE OCEAN VIEW
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
SKY OCEAN VIEW
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD OCEAN VIEW
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD GARDEN VIEW
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Sofa
Hair Dryer
Telephone
Television
Room Safe
Satellite

OTHER INFO
Irons are available upon request.
DINING
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
CHILDREN'S PROGRAMS
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5747reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
El Cosomolina Resort.
VALERIE B.
Sep 20 2017
Have been twice, and think we will be going again. Wonderful snorkeling and scuba right by the hotel, or get a catermeran to pick you up at the pier. Fabulous.
Customer Rating: 

El Cozumeleno
AMY L.
Aug 14 2017
I had expected more based on the Apple review, hotel wasn't bad just wasn't as nice as expected. Staff was very friendly. Check in was a mess, took 5 hours, arrived around 12:30, told could check in at 3:00, stood in-line for 30 minutes to be told it wasn't ready. Got into our room at 5pm. The hotel lobby was hot and crowded. Beach access fantastic and staff was all very friendly. Took awhile to get food if you ordered off menu instead of buffet. Food was good, not great. Made reservations one night for restaurant, good food and good service. Our room was fair. Definitely outdated, bed was super hard. We were suppose to have 2 queens but got one King. Was oceanside so had a great view. Overall not a bad experience but not sure I'd go back.
Customer Rating: 

Review
ALEXANDRIA W.
Aug 10 2017
The ocean and the AC are equally amazing at this place. You can clearly see the difference between this hotel and other hotels by the clarity of the ocean. El Cozumeleno has a sea wall protruding 80 meters from the shore that allows the water to clear. If you stand on the wall and look up the shore and compare their water for yours you kinda feel guilty; its that significant. After hours in the hot sun swimming in wonderful water you come back to your Arctic chill room and that’s where their dominance stops. As I was eating my first meal outside it dawned on me that this is single handily the worst meal that I have ever had, period. Later that evening after talking with the person in charge of the reservation restaurant we where able to get in and the food was drastically better. The servers inside the reservation restaurant really did care about all aspects of your meal. I do believe that if the cook was able to explore their full creativity that the food would even be better but if you make reservations at this location you have to wake up each morning and make reservations. The food in the reservations section was much better but its nothing that you would brag about. The rooms you can tell have been updated and like I said before the AC is amazing. My room was on the 1st floor far right side if you’re facing the building from the ocean and it is loud. I live in Down town Denver and its quitter then this section of the hotel. I hear the elevator 30 meters away, my neighbors with a 5 inch wall between and people playing outside. The maids do a wonderful job and with a just a little tip you can get plenty of bottle waters left in your room. If you come to Cozumel to drink there are better places to drink at. A majority of the bar tenders you can tell hate their job, with a powerful tip they will remember you and make better drinks for you but they still are ……… like a frat house in your college days. On the right side of the hotel is a very nice diving shop where you can make reservations and they pick you up at the dock for your dives. Overall the ocean is what makes this place special, that simple 80-meter concrete wall is what saves this hotel. If the food was better I would highly recommend this hotel but this is where you make the decision of do I want great food and drinks or a ocean water that signifies being in tropical Mexico?
Customer Rating: 

would not return
CATHERINE D.
Jul 27 2017
The beach was great and the staff was great - however the room A/C did not work right/the room phone did not work/we had to leave our first room because of the smell/A/C in the main dining room did not work/food was below standard/hotel room not secure - random people coming to the door and the door doesn't even have a chain on it/no wash clothes in the room/stingy with the bottled water and towels/does not offer a chance to try diving in the pool like advertised/when setting up a dive trip told to come pay at 3:00 then when we came back told the trip was full/Apple representative was more concerned about us talking to a timeshare then anything else/could not call Apple from Mexico no customer service number listed
Customer Rating: 

Not satisfied with this hotel
KIRK O.
Jun 29 2017
For the most part the staff at the restaurants and the hotel was not that great. My friend Kathy fell due to how slippery the tile is throughout the hotel and no one came to help. The hotel looked like it needed a lot of maintenance all over. My friends Jeff and Kathy had a leak in their bathroom at 4 am and they did not even get an apology or made their last night pleasant. Every time that we will dine in the indoor restaurant, our whole group of 9 had to wait for like an hour to get our food, weather it was breakfast, lunch or dinner. The only formal dinner that we had to make reservation for, two of our friends got frozen cold dinner and even after they sent it back, it came back still cold. The rest of the times that we would eat something, we simply opted for quesadillas for a safe pick. We only had 3 good staff members that went beyond their way to provide us with excellent service. Neither my wife or I will come back to this particular hotel, neither we will recommend it to anyone.
Customer Rating: 

Horrible place to vacation!
JEFFREY G.
Jun 29 2017
I would never stay or recommend this place to stay! The employees don't care about their guests!
Customer Rating: 

Needs some work on staf and safety
JUSTIN G.
Jun 29 2017
The hotel was very clean but way to many problems with staf and safety! The restaurant was very very slow and when the food finally got to us it was cold and the meat was dry. Besides 3 or 4 of the staf members the staf was not very enthusiastic they seamed like they didn't want to be there or even help out when asked for service. The resort was not very busy at the times this happened ether. When it comes to safety the the entire hotel had very slick tile and we saw many people fall including my mother and the staf was not helpful at all when it happened over all we did not have a very good experience at this resort. Please let this get back to the hotel because it's got a lot of potential in it thanks
Customer Rating: 

I expected more
BRENDA C.
Jun 19 2017
I expected more from the hotel. We came here 18 years ago and it was nothing like it use to be. The activities was down, the club does not exist, and the people running the activities is not as engaging as they use to be. The restaurant inside also has slip, it serves the same food as the buffet but still requires a strict dress code, if going to have strict dress code the restaurant should have better options for food. The room was hot, a/c did not work (and called front desk 4 times), the beds are like sleeping on the concrete floors. The staff was pleasant and a joy to be around. Wish the buffet would of had more options of food than the same food every night.
Customer Rating: 

Home away from home
KATHERINE J.
May 14 2017
This was our third stay at the El Cozumeleno, the staff continues to exceed my expectations at every turn. This trip we renewed our vows on the beach, it was a beautiful setting, loved the decorations, the photographer was exceptional. I have many times and will continue to recommend this island and hotel to my friends, it's one of our favorite places on earth!
Customer Rating: 

Lacking in room comfort.
RONALD W.
May 07 2017
The hotel is in a great location. The service and food was great. It's on the beach. As for the rooms you can tell the hotel is aging. The beds were not comfortable. The beds felt like sleeping on rocks. The pillows were flat and hard. That tells me they were very old. We I stay at a resort with my family I want a hotel that also has comfortable beds. Could sleep the whole stay. But the service was excellent and the food was excellent. My parents went with us and the room they got was also disappointing. The bathroom was leaking water from the ceiling. Their bed was also like rocks. We had to get their room changed cause of the leaking ceiling. My sister-in-law is a travel agent and she also went with us. She did a site inspection. She said that they don't do fam trips anymore where travel agents go to inspect the resorts.
Customer Rating: 

Great hotel for your money
MARVIN B.
Apr 19 2017
Not the fanciest hotel on the island, but well worth the money you'll be spending. Fabulous beach and resort grounds. Pools are beautiful ! Has miniature golf course that is well maintained and challenging. Service and housekeeping are friendly and helpful. Has a nice dress up restaurant and a buffet that is accessible for all meals. Great view from all rooms as they all face the beach. Would highly recommend for couples and families !
Customer Rating: 

TripAdvisor Traveller Reviews
Love at first sight
JasonJenni, Kansas City, Missouri
Mon Jan 15 12:47:45 EST 2018
We absolutely love El Cozumeleno. Have been twice - April one year and May the other. The pools are lovely. The buffet food is great. The restaurant food is excellent. The bars are wonderful. The beach has a lot of coral/rock for scuba diving and a separate area for simply enjoying the water with fish. There are little huts along the shore that provide shade and waiters to bring drinks. The location of the resort is awesome because it's at the north end of the island. Cruise ships drop people off downtown, so you don't have a lot of people visiting for the day. It is a quick taxi ride to downtown. We had initially planned on going EVERY year, but life happened and now I miss it and cannot wait to get back there!!

Friendly Service, Best Snorkeling
TravelM79, Madison, Wisconsin
Sun Jan 14 06:21:31 EST 2018
We booked our trip via Delta Vacations, chose this resort based on good reviews and best place on the island for snorkeling and was not disappointed. I asked for Ocean View room 4th floor or higher in South (newer) tower and was extremely pleased with 6th room. 7th and 8th floor rooms are only ones with fridge in room. You won’t need a fridge, ice is free and plentiful. Yes, beds are firm and pillows are small, but room towels and beach towels provided are big. Wi-fi is only available in lobby and spotty at best, very slow as many guests try getting on all at once. The pools are ice cold and the jacuzzi isn’t much better but the jacuzzi near mini golf was a tolerable. I think the resort sprays grounds once a week for insect repellent, we did get a couple bites from mosquitoes on one very humid night. Bring hydrocortisone cream, bite responded well to it, much better after a couple hours. This really is the best spot on the whole island for seeing fish and sea life for snorkeling. We paid for a Jeep/snorkeling adventure to the south side of island and only saw 2 fish! Waste of money! Rather, rent a car from hotel drive yourself to Punta Sur and pay $14 entry fee instead of $85 for Jeep tour. Also, exchange USD for Pesos at hotel. If you take taxi to downtown, it costs $16 USD one way vs 95 Pesos ($6 USD). Ask taxi driver to drop you at Main Plaza. Very safe downtown but wait to go until after 3:30pm since that is when cruise ships sail and there is usually 3 ships per day flooding downtown with tourists. Shop vendors can be aggressive but also nice, always ask questions on price as posted price and purchase price tend to differ! At the resort, we had dinner inside only twice, good appetizers but main course was 2.5 out of 5, at best. The buffet is fine, they try to switch it up, we always went for fresh fruit, veggies, rice, tortillas. Pork was always better than beef. The outdoor snack bar behind the buffet has yummy smoothies but only for breakfast times. Get up early to grab a beach chair and make your indoor dinner reservations. Poolside chairs are always empty since pool is freezing. Tip your beach server, USD or Pesos, they earn their wages in hauling endless drinks and food to guests. Yes, you can order chips with guacamole and salsa to be brought to you at the beach chairs. Watch out for birds who will gladly swipe up your food! If you ask for Cervasa, you’ll get the cheap swill, Sol, ask for Dos Equis Amber. Lime Daiquiri was excellent and so are pina coladas. Ask for brand name drink, Coca Cola and Bacardi. There is also coffee, hot tea and pastries available at all times in lobby. Our room was clean, daily maid service to bring one bottle of water, make bed, tidy up bathroom. Bathroom was spacious, nice separate area for dressing and vanity counter. Lock box in room is very small, only big enough to store iPad mini and a couple wallets. Larger safety box available at front desk for extra cost. One request would be to have one news channel on TV in room to be in English. Both CNN’s and BBC channel were set in Spanish. Our family had a lovely and relaxing stay and we would definitely like to return. Our thanks to the following staff: Yoana (front desk) Juan Luis (bellhop) Sergio (beach server) Rosario (buffet server) Amanda (housekeeping). Muchas Gracias!!

Cozumeleno visit Jan 2018
chloeboomer, Reno
Fri Jan 12 14:02:05 EST 2018
The staff makes this place! Everyone was happy, helpful, and awesome! First the bad news: The rooms are not fabulous. Our sink and toilet clogged, the bed was broken and the AC did not really work well. Thankfully it was in the 60's at night and we could open the doors- except then the mosquitoes got us. Our first night was met with Mr. and Mrs. LOUD TV next door- until after midnight, but they shipped out and it was very quiet after that. There is only Wi-Fi in the lobby and it is spotty. Our housekeeper would only leave 2-3 towels a day and there was 4 of us. The hotel is way on the north side, so if you SCUBA diver, be prepared for a long boat trip everyday. Luckily, Island Divers have a pretty fast boat. The pools are beautiful and the grounds are well-kept. The drinks are endless and they can make almost anything. The food in the restaurant is good. They are open for breakfast and lunch w/o reservations, but you have to make reservations for dinner and they go fast! Get the cream of tomato soup! Service in the restaurant is slow- make it a long leisure lunch or dinner if you plan to go. You may see the same food in the buffet the next day too. The chefs on the grill in the buffet are great. I can't really complain about the buffet food- it was mass service food (think elementary school lunch- but better). You must try everything once because appearances were deceiving and most of the food was really good. The beach towels are huge and wonderful. We had to use these for our bath towels daily though. They could be exchanged as many times as you needed. There is nightly entertainment in the main area of the hotel outside by the big pool. Our room was right above that. Great if we wanted to watch from our room. Bad if we needed to get to sleep so we could dive the next day. It usually was quiet by 10pm though. I recommend asking for the north tower of the hotel if you want quiet, and I also recommend a higher floor. We were on 13 (which is really 3), and the view from 19 (really 9) was AMAZING! I think we would go back here again if we were able to get the same package with flight and all inclusive. It was a great bargain. There were couples, families and friends staying there. Also, did I mention how awesome the staff was?

Disappointing
lora70cat, New York City, New York
Thu Jan 11 15:38:46 EST 2018
The two hot tubs are barely warm, even after complaints to turn it warmer. The food is limited. Most of it has flies in it. The only good thing is that they serve you drinks constantly, most likely so you will forget how hungry you are. You will be stuck eating rice with some hot sauce. By the way, dont book transportation with hotwire, the transport to the hotel is very short and they rip you off its only ten US dollars to the hotel. For an all inclusive resort I would at least not expect to be hungry, and Im not a generally picky eater. Also, there is not much entertainment in the hotel. They might only put on a disney movie here and there on the projectors. The fitness center is three machines. The ping pong tables are crooked. The pools are kind of cool and it is right next to the water. On the bright side, if you dont like gaining wait or enjoy a good meal, you are perfect for this resort. There is one restaurant and you have to book it at 8am and they want to make sure at least everyone gets to try it once, so i dont know if you will be able to book it often enough to eat enough to be happy with th food. I often wonder where everyone is hanging out and its in the lobby, because theres not much else to do once you played all the eighteen holes in golf (which is decent.) I think people must come for the location more than anything.

Very good
scubasteve94, Lino Lakes
Thu Jan 11 06:08:32 EST 2018
This resort was picked after hearing several recommendations from friends and travel agent. The water is beautiful and beach was good for kids. You can snorkel right off the beach. We threw a couple pieces of bread into the water and were surrounded by hundreds of fish. So much fun. The pools are amazing except for the temperature. The pool is not heated and hot tubs are cold. The design and features of pool are amazing otherwise. The kids club was perfect and our kids loved it. The service was best we have ever had!. Waiters were excellent and always on top things. The nighttime entertainment was good but very short and kid centered. The food was good but little variety. Every morning was similar and lunch and dinner little to no variety. Drinks were perfect, no problem. The rooms are dated but amazing views and spacious. The only thing that would affect us not returning is the variety of food.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe