Cozumel

El Cozumeleno Beach Resort


Email | Share |
All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleño is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet à la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleño is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
HOTEL LOCATION
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor
Cozumel
QR

MX
Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (3 miles)
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Golf: NEARBY
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The br and new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
ROOM TYPES
DELUXE OCEAN VIEW
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
SKY OCEAN VIEW
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM SKY TOP
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -
SKY OCEAN VIEW SS
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
Other Amenities -
PREMIUM SKY TOP SS
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -
STANDARD OCEAN VIEW
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD GARDEN VIEW
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Sofa
Hair Dryer
Telephone
Television
Room Safe
Satellite

OTHER INFO
Irons are available upon request.
DINING
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
CHILDREN'S PROGRAMS
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5965reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
El Cozumeleno and American Airlines
CHARLES M.
Apr 23 2018
This was our 9th stay at El Cozumeleno. We enjoy the location due to its close and inexpensive proximity to town. The hotel is still not a 5 star resort, but the staff does an excellent job in looking out for the patrons. The food is ok and they offer a fair variety on the ala carte menu. When the buffets are open, the food is good and the grill chefs do an admirable job. The beach has stayed consistent and is still the best one on this part of the island. We flew with American Airlines as we normally do. However, i simply cannot figure out why I have to drive 100 miles to Denver to save the extra $500 it would cost to fly out of Colorado Springs. Makes absolutely no sense. The flights leave at the same time, arrive Dallas at the same time and connect to the same flight to Cozumel. Yet, it costs $250 per person more to fly from Colorado Springs. And I live 5 minutes from the Colorado Springs airport. I am also a disabled veteran and ask to board early to allow me to put my carry on in the overhead. I have a little difficulty in doing so and just don't want to hold up passengers boarding. I could not find a way to do that online when we booked. I had no issues when i worked thru the ticket and gate attendants. However, it would be far more convenient if i could so this online. Final result, the trip was what we expected, we enjoyed the time at El Cozumeleno and Cozumel. We are already working on booking our next trip for this November. No changes in hotel or airlines, although we will likely spend the extra money to drive 5 minutes to COS.
Customer Rating: 

TEST
DEBRA S.
Apr 02 2018
El Cozumeleno is an older resort, but they do their best to keep everything clean. I felt very secure with safety staff always monitoring the property. The food cycles each day and is pretty standard. The door handle to each room still uses actual keys as well as the safe.
Customer Rating: 

TEST
Fantastic service; Great Location
CHRISTIAN A.
Mar 07 2018
No need to say anymore
Customer Rating: 

TEST
MARK G.
Feb 27 2018
Wait staff was short handed. Only 1 bar tender at each of the 2 bars and only a couple of waiters to take drink orders. We were advised the hotel was to full capacity however, the wait staff could in no way keep up and provide the service that was expected. Also, cruise ship people could spend time at the resort for a fee. That is fine however, they were treated like royalty when paying people staying at the resort were ignored. Pople were lined up at the bars for drinks which was frustrating. Staff were all great. We have been to El Cozumeleno about 10-11 times now and it needs a renovation/update. Chairs are old, bedspreads old. The worst part of all is that there are never enough lounge chairs - the same as it has always been and that is a big downfall. People were looking for chairs and could not find any. You have to "reserve" your chairs at 5:30 - 6:00 am or risked not having any for the day. We've been to other resorts and they do not have that problem. Otherwise, a great stay. Love the wait staff, bellmen, etc.
Customer Rating: 

TEST
Huge rooms - Great view
SCOTT T.
Jan 25 2018
Huge rooms - Great view -
Customer Rating: 

TEST
Website information misleading
SCOTT B.
Jan 24 2018
There were many things on the website that were misleading and outright wrong about this resort. It stated that there were four restaurants available. Basically you had one nice restaurant and then a buffet outside and a snack bar. The only decent food was at the sit-down restaurant and if you wanted to go there for dinner you had to get up at 7 in the morning to try to get a reservation. It was ridiculous. We talked to several people that had the same problem and thought there were more restaurants available. This is very misleading and downright wrong. There were several things not working properly in our room and the other room that we had. I had to get very stern with management to get one of the air conditioners working in one of our rooms. I gave up on all the other things such as the phone because they would never come fix anything else. One positive is most of the staff was really nice. Be careful because if you stay on the lower floors you will smell sewage. We stayed at a different Resort last year for a little less money but it was so much nicer and had more restaurants and amenities. I would not recommend staying here unless you get a super good deal. By that I mean around $800 a person or less for a full week. Including airfare. There are many other Resorts available for the same price that are much nicer.
Customer Rating: 

TEST
El Cosomolina Resort.
VALERIE B.
Sep 20 2017
Have been twice, and think we will be going again. Wonderful snorkeling and scuba right by the hotel, or get a catermeran to pick you up at the pier. Fabulous.
Customer Rating: 

TEST
El Cozumeleno
AMY L.
Aug 14 2017
I had expected more based on the Apple review, hotel wasn't bad just wasn't as nice as expected. Staff was very friendly. Check in was a mess, took 5 hours, arrived around 12:30, told could check in at 3:00, stood in-line for 30 minutes to be told it wasn't ready. Got into our room at 5pm. The hotel lobby was hot and crowded. Beach access fantastic and staff was all very friendly. Took awhile to get food if you ordered off menu instead of buffet. Food was good, not great. Made reservations one night for restaurant, good food and good service. Our room was fair. Definitely outdated, bed was super hard. We were suppose to have 2 queens but got one King. Was oceanside so had a great view. Overall not a bad experience but not sure I'd go back.
Customer Rating: 

TEST
Review
ALEXANDRIA W.
Aug 10 2017
The ocean and the AC are equally amazing at this place. You can clearly see the difference between this hotel and other hotels by the clarity of the ocean. El Cozumeleno has a sea wall protruding 80 meters from the shore that allows the water to clear. If you stand on the wall and look up the shore and compare their water for yours you kinda feel guilty; its that significant. After hours in the hot sun swimming in wonderful water you come back to your Arctic chill room and that’s where their dominance stops. As I was eating my first meal outside it dawned on me that this is single handily the worst meal that I have ever had, period. Later that evening after talking with the person in charge of the reservation restaurant we where able to get in and the food was drastically better. The servers inside the reservation restaurant really did care about all aspects of your meal. I do believe that if the cook was able to explore their full creativity that the food would even be better but if you make reservations at this location you have to wake up each morning and make reservations. The food in the reservations section was much better but its nothing that you would brag about. The rooms you can tell have been updated and like I said before the AC is amazing. My room was on the 1st floor far right side if you’re facing the building from the ocean and it is loud. I live in Down town Denver and its quitter then this section of the hotel. I hear the elevator 30 meters away, my neighbors with a 5 inch wall between and people playing outside. The maids do a wonderful job and with a just a little tip you can get plenty of bottle waters left in your room. If you come to Cozumel to drink there are better places to drink at. A majority of the bar tenders you can tell hate their job, with a powerful tip they will remember you and make better drinks for you but they still are ……… like a frat house in your college days. On the right side of the hotel is a very nice diving shop where you can make reservations and they pick you up at the dock for your dives. Overall the ocean is what makes this place special, that simple 80-meter concrete wall is what saves this hotel. If the food was better I would highly recommend this hotel but this is where you make the decision of do I want great food and drinks or a ocean water that signifies being in tropical Mexico?
Customer Rating: 

TEST
would not return
CATHERINE D.
Jul 27 2017
The beach was great and the staff was great - however the room A/C did not work right/the room phone did not work/we had to leave our first room because of the smell/A/C in the main dining room did not work/food was below standard/hotel room not secure - random people coming to the door and the door doesn't even have a chain on it/no wash clothes in the room/stingy with the bottled water and towels/does not offer a chance to try diving in the pool like advertised/when setting up a dive trip told to come pay at 3:00 then when we came back told the trip was full/Apple representative was more concerned about us talking to a timeshare then anything else/could not call Apple from Mexico no customer service number listed
Customer Rating: 

TEST
Not satisfied with this hotel
KIRK O.
Jun 29 2017
For the most part the staff at the restaurants and the hotel was not that great. My friend Kathy fell due to how slippery the tile is throughout the hotel and no one came to help. The hotel looked like it needed a lot of maintenance all over. My friends Jeff and Kathy had a leak in their bathroom at 4 am and they did not even get an apology or made their last night pleasant. Every time that we will dine in the indoor restaurant, our whole group of 9 had to wait for like an hour to get our food, weather it was breakfast, lunch or dinner. The only formal dinner that we had to make reservation for, two of our friends got frozen cold dinner and even after they sent it back, it came back still cold. The rest of the times that we would eat something, we simply opted for quesadillas for a safe pick. We only had 3 good staff members that went beyond their way to provide us with excellent service. Neither my wife or I will come back to this particular hotel, neither we will recommend it to anyone.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Very clean and friendly hotel
Terri T, Idaho Falls, United States
Wed Jun 20 17:19:40 EDT 2018
This was my first time here. I went with Steve and his family who have been coming here for years! It is all inclusive. The breakfasts were excellent, I always had an omelet made for me, special order. The booze flows freely and strong if you ask. The room we had was ocean view, nothing less of spectacular. Great pools for all ages. Right on the beach. Great snorkeling. I did a night snorkel right off the beach of the hotel. Totally fabulous. I would highly recommend this hotel.

Beautiful Property, NICE staff...
Diane E, San Diego
Wed Jun 20 14:38:36 EDT 2018
I booked through (bookit) several months ago-paid $200 per night or $100 each for 2 people, but the rates are much cheaper directly on this hotels site than what I paid. The rooms are very nice, the views are stunning, the grounds are wonderful with nice palapas to sit under and great beach chaise lounges. There are fish and I even saw a tiny sea turtle right in the ocean in front of the hotel. EVERYONE on the staff was super nice to us and very helpful. Miguel the bartender especially-he made us some great cocktails out of some not too high quality of liquor. No top shelf stuff here to drink. :( The food was just average-they have buffet restaurant with SAME STUFF every day! And they have a grill for lunch and snacks-not bad but just nothing exciting. Re-fried beans are really good on the buffet. I had a really good tuna salad and a great plate of chicken fajitas at lunch (TIP: you have to ask for a menu when you are at the buffet-there is different/better food on the menu). **They have a self serve coffee machine that does espresso drinks in the restaurant. The hotel is about a $10 cab ride from town. Not much else around the property.

pretty water great staff
susankK4528ZV, Brownwood, United States
Mon Jun 18 13:32:11 EDT 2018
The snorkeling in front of the hotel is still very good (between the two piers). I found the food to be average; on the buffet you can usually find something to eat. Since my husband didn't take any long pants we didn't make reservations for the restaurant inside the hotel which is required for dinner. The two breakfasts we had in there were good. The staff are some of the best anywhere from the rooms to the waiters on the beach. If you go, be sure and take a washcloth with you plus your own bath soap, shampoo, and body lotion. For some strange reason the hotel does not provide wash-cloths. We ended up improvising with a smaller towel we cut into 4 pieces. This lack of wash-cloths was for me a real downer. The pool areas are nice and well maintained. The drinks aren't anything to write home about but to be fair I can see why they would water them down at any resort.......who wants a bunch of drunk people stumbling around everywhere posing a risk to themselves as well as others. We aren't hot tub people so I don't know about it although lots of people seemed to be enjoying it. The food by the pool was good; nachos and burgers. They also have a serve yourself ice cream machine which isn't to be missed........made no doubt with Mexican vanilla. It was terrific. We aren't night life people although there were a couple of nights there was music of some type. It seemed to pretty much shut down by 10:00.

Fantastic Time!
NickSlader, knoxville, tn
Mon Jun 18 13:31:54 EDT 2018
Great trip for our 33rd Wedding Anniversary! Nice beach, beautiful waters, fantastic food at their restaurant! Super friendly staff, excellent value! Rooms were large & very clean. Only suggestion is that the rooms and furniture need to be updated.

Great value
RenatayJuan,
Mon Jun 18 09:56:31 EDT 2018
Nice beach and snorkeling. Easy access to water, and excursions on site. Have been staying here since 1986, and you can't beat the value. Updates to the garden rooms is needed. Love the ground floor, but rooms are looking shabby.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe