Cozumel

El Cozumeleno Beach Resort


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All Inclusive    

This beautiful all-inclusive resort is ideally located on one of the nicest beaches of Cozumel Island, with a view of the crystal clear waters of the Mexican Caribbean. This two-tower beachfront property offers an art-deco ambiance. El Cozumeleño is located on the prestigious Santa Pilar Beach on the north side of Isla Cozumel, just across the street from the 18-hole Jack Nicklaus-designed golf course and a mere three miles away from the airport and downtown. All the rooms have a balcony or terrace and most boast an ocean view. Stay connected with Free WiFi in public areas.

When hunger strikes, enjoy extraordinary sea views and an abundant buffet at El Cocal Restaurant, gourmet à la carte cuisine at La Veranda, and tasty poolside snacks in a relaxing atmosphere at Las Bananas Snack Bar. The dining at El Cozumeleño is a vacation of culinary discovery; the all- inclusive resort offers cuisine for everyone. Unlimited domestic and international drinks are served at the hotel's five bars.

Enjoy five pools, two Jacuzzi's and children's pool. Children can create memories of their own at the professionally staffed Kids' Camp, offering games and activities designed especially for them. A lovely plaza next to the indoor pool contains a colorful ceramic fountain, plus a giant black-and-white chess set. Other ways to stay busy in and out of the sun include the air-conditioned fitness center, and a dive center for arranging scuba diving and snorkeling excursions, bicycle tours, kayaking, windsurfing, and aerobics. Nightly activities and entertainment include theme nights and dinner with live entertainment three times a week.
HOTEL LOCATION
El Cozumeleno is located on prestigious Santa Pilar Beach on the lee side of Isla Cozumel, just across the street from the brand new 18-hole Jack Nicklaus-designed golf course. The Airport and downtown are only 5 minutes away (3 miles). Beachfront.
Address: Playa Santa Pilar Zona Hotelera Nor
Cozumel
QR

MX
Local Phone: 52 987 8729530
Toll Free Phone: 1-800-437-3923
Fax: 011-52-987-872-9544
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (3 miles)
Pools
Number of Pools: 5
Outdoor Pools: 4     Indoor Pools: 1
Swim-up Bar
Most spectacular freeform pools in the island, unique design and connected by small waterfalls.
Golf: NEARBY
Cozumel Country Club - Located across the street.
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $149.00 (approx)
Cart Fee: included
Club Rental Fees: CONTACT HOTEL
Caddy: not available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Free
Raquet Rental Fees: Free
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Bike Tours-Kayaks
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Remodeled and expanded, the All-Inclusive El Cozumeleno is a two-tower beachfront resort with an art-deco ambiance. The br and new nine-story tower is the picture of elegance, with incredible views over sweeping turquoise waters and painted sunsets. The hotel offers one of the most spectacular swimming pools in Isla Cozumel, and guests will enjoy the on-site 18-hole Mini Golf course and the wonderful beach area, where you are sure to find some of the best snorkeling in Cozumel. Beach: The property is ideally situated on a gorgeous stretch of powdery white sand beach along a shallow ribbon of turquoise coastline, perfectly situated for unforgettable snorkeling. Conveniently, there is a Dive & Water Sports Shop located on-site. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 252
Year Opened: 1974 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. No pets. Must be at least 18 years old to check in. Free WiFi in common areas.
ROOM TYPES
SKY OCEAN VIEW SS
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
Other Amenities -
PREMIUM SKY TOP SS
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -
STANDARD OCEAN VIEW
Standard Oceanview room w/king size bed and one sofa bed or two doubles, full ocean view guaranteed. Furnished balcony, cable TV, safety deposit box in room, bathroom with shower, hair dryer, air conditioning, Caribbean style. Rollaway & Cribs available.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Hair Dryer
Television
Room Safe
Satellite
STANDARD GARDEN VIEW
Garden view standard room w/king size bed and one sofa bed or two doubles, furnished balcony, cable TV, Safety deposit box in room, bathroom with shower only, hair dryer, air conditioning, Caribbean Style.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Sofa
Hair Dryer
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view, king bed or two double beds, balcony, living area with sofa bed and two chairs, cable TV, safety deposit box in room, bathroom with shower, hair dryer, A/C, Caribbean style. Double the size of a standard room.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Hair Dryer
Telephone
Television
Room Safe
Satellite
SKY OCEAN VIEW
Ocean view with one king bed or two double beds. Located in the south tower on the top floor. Also includes a guaranteed reservation for La Veranda at the time of your choice, as well as private guest service and room service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM SKY TOP
Located on the 9th floor of South Tower, private balcony with cocktail table and chairs, 32" flat TV w/Cable, A/C, mini fridge, beach towels, Room service, guarantee reservation any seating time at their specialty restaurant.
Other Amenities -

OTHER INFO
Irons are available upon request.
DINING
El Cozumeleno Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-El Cocal, La Veranda, Las Bananas
There are 3 Restaurants at El Cozumeleno Beach Resort:
Las Bananas Snack Bar - A relaxing poolside snack bar serving a la carte meals for breakfast an lunch, with a choice of both national and international brand drinks.
La Veranda Restaurant - La Veranda offers an elegant dining experience, featuring gourmet a la carte cuisine from 5:30 pm to 9:30 pm. Unlimited dinner requires reservation on a daily basis. Dress code (long pants, close shoes & tshirts for men. No mini skirt or shorts for women)
El Cocal Restaurant - Enjoy an extraordinary view of the Caribbean while eating at El Cocal restaurant, serving delicious buffets for breakfast. Lunch and dinner either buffet or a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program, Snorkeling Lessons, Scuba Diving Introductory Lessons, Bicycle Tours, Kayaking, Windsurfing, Ae robics.
Nightly Activities & Entertainment:
Theme night and dinner with live entertainment three times a week.
CHILDREN'S PROGRAMS
The supervised children's program is for kids between the ages of 5 and 12, and is available from 9:00 am to 5:00 pm. Younger kids may stay at kids club accompanied by an adult.
Applicable Ages: 5 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $5 per hour/per kid.
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
545 Recommend
545 past Apple Vacationers would recommend El Cozumeleno Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6287reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Average Food and drink, Dated hotel
EVAN Q.
Apr 10 2019
I knew before arriving that this was a 3 star hotel. I knew the fine dining sign up rules were at 8:00am in person only. The hotel is not updated but that was ok with me. The beach is excellent. Ask for top shelf liquor as they keep it hidden from view. Buffet food was average ar best with little variety. I enjoyed my stay.
Customer Rating: 

DONNA S.
Apr 03 2019
The common areas in the hotel were well kept but the state of our room was not what I have learned to expect from AppleVacation approved resorts. We had cold water only for the first 3 days of our trip, the lighting in the bathroom was poor, the toilet didn't flush well, the ceiling was stained from water leaking from the upstairs bathroom. There were times when you could smell sewer in the bathroom and also by the pool and spa area. I was disappointed in this trip. We had stayed at El Cozumeleno 2 other times and didn't have these issues.
Customer Rating: 

could of had more bar tenders
JON L.
Mar 26 2019
only three bars and only three bar tenders, slow service. The reservation system they use for the restaurant is a joke! Also added a $5 bdollar beach cleanup fee per day per room at check in. $70 extra dollars that was unexpected!
Customer Rating: 

Comfort vs Beach!
TIMOTHY C.
Mar 20 2019
This hotel is very dated and the rooms are gross. We had a VIP level room and there was a hole in our ceiling around the light fixture in bathroom dripping water the whole week. Drywall was also coming off ceiling and the hotel did nothing about it. The mattresses are black if you lift up the sheets. The food was so bad that by day 3 I could no longer eat at our all inclusive resort! The alcohol I believe was watered down as well. HOWEVER as bad as the food and rooms are, the staff were great, I actually felt bad for them, they were so kind and accommodating knowing how bad everything is! Also the pool and being right on the beach was amazing as well, the view from room was great! So if you are going for the beach and not the food or room then this place will work but otherwise find another hotel. We ate down the street at the Lobster house almost daily, seriously the food at the hotel is awful. Wish I could give a better rating but just cannot, it was very disappointing.
Customer Rating: 

Another great stay!
JOHN K.
Mar 13 2019
We had a wonderful week at our hotel. This was a repeat visit....I think our 12th time. If you are wanting a nice quiet, relaxing place this is the place to go. No...it is not a five star hotel and not gourmet food but it is a great value. The alcohol is not top shelf but that does not drive our choice. We love that they have a wonderful beach and protected waters that are awesome for swimming and snorkeling. We have talked with other guests that are also repeat visitors and they share our feelings. If you are looking for lots of entertainment and excitement then this may not be the resort for you. If you want a great stay at an affordable price and relaxing beach or pool time then I would say give it a try. The staff is awesome....treat them with respect and friendliness and they respond well. Be generous and give them a tip when they serve you well. Our maid service was outstanding but we also left her a tip every day on the bed to show our appreciation. Many of the staff have served us for years so it is always fun to see the familiar faces and smiles when we return each year. This is our favorite place to stay and will be back again.
Customer Rating: 

8 days
BRYAN M.
Mar 12 2019
Was excellent except the variety of food. After 2 days the food gets old.
Customer Rating: 

Decent
BIANCA J.
Feb 24 2019
When we got to airport our flight was cancelled. I called apple vacations and they said they couldnt do anything for me even though I booked it through them. Then we get to the hotel and they tell us we have to pay 5 dollars per day for preservation of the beach. Wish apple vacations notified us about the charge. Food was decent. Rooms def need to be updated. Had lukewarm water. Had to switch rooms because air conditioning broke. A couple had to switch rooms because of black mold. Staff was very nice, beach and pool were nice. You also had to wake up around 6 am and go stand in line for a dinner reservation which I think is ridiculous. I would most likely not stay here again.
Customer Rating: 

Love El Cozmeleno
ALFRED H.
Feb 05 2019
This is a great place to vacation! The staff is wonderful, hotel is clean, can’t wait to come back!
Customer Rating: 

Nice vacation
SALLY G.
Jan 01 2019
The people, the beach and the location were great! We got an upgraded room at no charge and it was very big! It was not far from the ferry or the airport which is nice. People were friendly and kind. The things I would recommend are changing up the good options. The buffet restaurant was the same every other day. Breakfast was the same everyday. The ala cart restaurant was nice, being I have a seafood allergy it was hard for me to find something to eat. The cleanliness of the bathrooms and hallways were poor. There were birds in the buffet restaurant flying around the food. We are not high maintenance people and we leave for excursions often, so it worked. We only stayed 4 nights, longer would have been difficult.
Customer Rating: 

Cozumel Vacation
MARIA R.
Nov 15 2018
What a great, warm receptive location. Friendly people, excellent weather, and just all-around- welcoming hospitality. Rooms comfortable (a bit dated--decreased internet in rooms); but internet access on balcony and by the pool excellent! Definitely going back and would recommend. Located in quieter section of Island-- what a pleasant surprise this was. Just enough activities to not feel underwhelmed-- but no congestion! Went in to downtown-- lots of folks when the cruize ships come in.
Customer Rating: 

El Cozumelino
ROBINJEAN M.
Aug 14 2018
Apple Vacations very nice to work with. There was a few issues in the booking steps and apple sent me an email and I was able to fix them right away. Now for the hotel, it took forever to check in and we had to wait over 3 hours to get our room. Our luggage was taken so we were unable to get swim suits. So we sat at a table and waited. We had been to this hotel over 10 years ago. Nothing has been updated. Same pictures on the walls, same mattresses, they just put a foam cover on the top. Our room had an air vent that was falling down and the last full day of our vacation was spent running down maintenance and finally changing rooms due to running water from the ceiling. Again same decor as 10 years ago in the new room. The food was fair at best. The only good thing was you could have an eggs made every morning just how you liked them. Other than that is was not very good. The one dinning room on site was so so. Not much better than the buffet and you had to stand in line starting at 8 am to get reservations. Everyone wanted in there because the food at the buffet was horrible. The staff was very friendly as far as the wait group. The front desk acted like they were doing you a favor to help you out when there was a problem. The one thing that kept me from going to a different hotel was the amazing beach. There was a large roped off area that had many reefs and an incredible array of sea life. The water was clear and clean. The down side was there were not enough chairs for everyone so you had to get up, 6 am, to put stuff on chairs so you could have a place to sit. We spent a lot of time off site due to the issues. Cozumel is a great place to go to. I love this island and the people who call it home. Just don't go to this resort. If you do, plan on spending money on food away from there. I would not recommend this resort to anyone.
Customer Rating: 

TripAdvisor Traveller Reviews
Not recommended
MISTY R, SAINT SIMONS ISLAND
Wed Apr 10 12:06:35 EDT 2019
I have done a lot of great and honest reviews of place I have stayed. This one will be honest. We were greeted warmly upon arrival and taken to our room. Immediately we smelled and reacted to the mold. Highly allergic. They got us another room. Overall, it was adequate at best. The bed and pillows were hard and uncomfortable. Everything was old, worn out and dated. The bathroom was poorly lit, and unvented. There was one 16oz bottle of water provided for brushing teeth per day. There was no mini fridge, and no coffee maker in the room. There was one dining room that you had to make reservations for. Very inconvenient. One buffet that was always the same except one carving item per day. The food was not remarkable. The pool was fine, and there was always a chair. The service was ok, but I think they may have been understaffed. The drinks were unrecognizable, and below bottom shelf, and it was like pulling teeth to get a decent pour of anything. One choice of beer. No evening entertainment. Family friendly. Not quiet. Lots of doors slamming in the middle of the night. I don't recommend this to anyone who values good food, drink, and privacy, or quality lodging.

Great service and friendly staff
Gary G, Scottsdale, Arizona
Mon Apr 08 09:05:12 EDT 2019
We stay at El Cozumeleno Beach Resort a few times each year and each time the service and friendly staff are exceptional. The food at dinner is very good and the service is first class. I would highly recommend this resort for anyone visiting Cozumel and wanting a very nice all-inclusive resort stay at an economical price!

Good Value!
Hoofhearted1, Buckhorn, Canada
Mon Apr 08 07:51:17 EDT 2019
Had a wonderful vacation here. Initially got a sub par room but quickly was changed for something better with no extra charge. Main (reserve daily) restaurant was very good for both food and service. We ate there for 5 of 7 nights and it was superb. Beach bar tended by Rocio was excellent as was the buffet with Bart and Manuel. Too bad about those darned birds but hey, I was on vacation. It also didn't hurt that the weather was great and did get a little snorkelling in as well. Rooms were a little tired and primitive lock on safe kind of strange but overall great value for the money. We'd go back.

Overall great people and service.
LadyPhilosophy,
Mon Apr 08 07:41:13 EDT 2019
Overall great people and service. House keeping was excellent. However the best part of the visit was the Caribbean sea side of the island. We took a jeep tour. The driver dropped me and my wife off and said go have fun. All sand no corral. Turquoise blue water and waves. The driver said he surfs here when the waves are bigger. This was our first vacation not counting in-laws. I realize my wife is fun to hangout out with.

Had a nice time
332christab, Everett, Washington
Sat Apr 06 16:28:15 EDT 2019
Yes the resort is older. It's clear from the rooms that it could use some TLC. The toilet in my kids room flooded and we couldn't turn the hot water off in my room. HOWEVER, both things were quickly fixed by a responsive and friendly staff. The pools and beach were exactly what you want at these resorts as well. The food was okay, not great.. not bad. The drink quality depended on the bartender. Some drinks were very weak and some were just right.. not really any different than some bars My only real complaint is that the room safe has a key and not an electronic lock. We lost the key on an excursion and had to pay $100 bucks to get the safe opened. From the response from the front desk.. I suspect this is a common occurrence.. and would strongly recommend to the management to upgrade the safes.. otherwise it feels like a racket and a guaranteed way to get $100 bucks out of a fair number of your guests. All and all.. it was a great week and we enjoyed our stay!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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