Puerto Rico

El Conquistador Resort


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Please note, this hotel is not accepting new reservations through December 31, 2017.

Lose yourself in the vibrant beauty and captivating allure of Puerto Rico. Perched high above the ocean on a 300-foot cliff, El Conquistador Resort, A Waldorf Astoria Resort, is an ultra-luxurious retreat on the Island of Enchantment. This high-end, award-winning resort is divided into five villages, with 750 rooms.

El Conquistador Resort, A Waldorf Astoria Resort offers many fun, family-friendly activities, such as scuba diving, snorkeling, and amazing golf at the on-site Arthur Hills Golf Course. The resort also has an 8,500 square foot water park, perfect for families! Play all day in this huge pool that includes a lazy river, five slides, and an infinity edge. If you want a day of total rejuvenation, let the Waldorf Astoria Spa pamper you with massages, body scrubs, and facials.

The resort features a unique benefit: access to the neighboring Palomino Island, a private 100-acre tropical oasis of the luxurious Puerto Rico beach resort. A speedy catamaran will sweep you away to a paradise where palm trees and lounge chairs line the white sand beaches, and waiters come around to take your piña colada order. Spend the day snorkeling among rainbows of coral. Relax with a tropical drink from the waterfront café.

With 23 onsite restaurants, bars, and lounges, the choices are endless. At the fine dining restaurants, specialties range from American to Italian to Caribbean to Asian, and the cuisine is as unique and it is delicious. After dinner, sip a martini or cocktail at Drake's Martini Bar, a spacious lounge with plenty of seating.

Discover all the unspoiled scenic splendor of the island of Puerto Rico during your stay at El Conquistador Resort, A Waldorf Astoria Resort. Enjoy a long hike surrounded by the beauty of El Yunque National Rain Forest, explore the rich history of Old San Juan and El Morro Fort, or take a kayaking excursion through the famous glowing bioluminescent bay.
HOTEL LOCATION
This spectacular resort is located on the northeastern tip of Puerto Rico, near El Yunque Rain Forest. Just four miles from the attractions and shopping found in downtown Fajardo and Las Croabas, and 31 miles from San Juan.
Address: 1000 EL CONQUISTADOR AVE
FAJARDO


PR
Local Phone: 787-863-1000
Toll Free Phone: 866-317-8932
Fax: 787-863-6279
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($)
Physician on Call
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 7
Outdoor Pools: 7     
All seven outdoor pools feature magnificent ocean views.
Golf: ON-SITE
A challenging 18-hole championship golf course with majestic ocean views and a hilly terrain, designed by Arthur Hill. The cart rental is included in greens fees. The course also offers Footgolf! Reservations can be made at the Pro Shop.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Lessons Available
Tennis
Number of Courts: 7
Outdoor Courts: 7
Lighted Courts: 4
Court Fee: $
Raquet Rental Fees: $
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Perched high above the ocean on a 300-foot cliff, the newly renovated El Conquistador Resort is a peaceful retreat on the Island of Enchantment. This luxurious resort is divided into five villages, with 750 rooms and suites. The resort boasts dramatic views, an Arthur Hill golf course, Coqui Water Park and the Waldorf Astoria Spa. Guests are encouraged to visit exclusive Palomino Island, a 100-acre tropical paradise reserved solely for the resort. Check-in: 4:00 p.m.
Check-out: 11:00 a.m.
Total Rooms: 750
Year Opened: 1993 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
There is an 11.5% tax for goods and services, including food and beverages, retail purchases, parking, spa services, golf green fees, and marina activities.
ROOM TYPES
STANDARD OCEAN INTERCONNECTING
An Ocean view King bedded room connecting to aan Ocean View two queen bedded room.
1 King Bed or 2 Queen Beds Other Amenities -
Shower
Room Service
Coffee Maker
Iron
Telephone
Television
STD PARTIALOCEAN INTERCONNECTI
A partial ocean view king bed room connecting to a two queen bedded room.
1 King Bed or 2 Queen Beds Other Amenities -
Shower
Room Service
Coffee Maker
Iron
Telephone
Television
LAS BRISAS OCN INTERCONNECTING
Las Brisas king bedded room connecting to a Las Brisas two queen bedded room.
1 King Bed or 2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
LA MARINA 2QUEEN BEDS
Located at the base of the cliff in a beautiful Oceanside village overlooking the marina and the crystal blue Caribbean Sea and Atlantic Ocean from a private walkout or balcony. Rooms have two queen beds.
2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
STANDARD GARDEN 2QUEEN BEDS
Guestrooms offering a variety of garden views including the resort's golf course, tennis courts and El Yunque Rainforest. Rooms have two queen beds.
2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
1BEDROOM OCEAN VIEW SUITE
Features a separate parlor and an oversized balcony with ocean views.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
LA MARINA OCEAN VIEW KING
Accommodations are at the base of a cliff in an Oceanside village overlooking the marina and the Caribbean Sea from a private walkout or balcony. Rooms have a king bed only.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
2BEDROOM OCEAN VIEW SUITE
Comfortable living area, two bedrooms, and an oversized balcony with ocean views.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
LAS BRISAS OCEAN VIEW KING
Located in a village atop a 300 foot cliff. Offers a lush interior garden setting with views over Las Cabezas de San Juan Lighthouse or Palomino Island, and the crystal blue Caribbean Sea from a private walkout or balcony. Rooms have a king bed only.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
STANDARD OCEAN VIEW 2QUEEN BDS
Guestrooms offering views of the crystal blue Caribbean Sea & Atlantic Ocean . Rooms have two queen beds.
2 Queen Beds Other Amenities -
Shower
Room Service
Coffee Maker
Iron
Telephone
Television
STANDARD PARTIALOCEAN 2QUEEN
Guestrooms offering partial views of the Atlantic Ocean, golf course or El Yunque Rainforest. Rooms have two queen beds.
2 Queen Beds Other Amenities -
Shower
Room Service
Coffee Maker
Iron
Telephone
Television
LAS BRISAS OCEAN 2QUEEN BEDS
Located atop a 300 foot cliff which offers a lush interior garden setting with rooms views of Las Cabezas de San Juan Lighthouse, Palomino Island and the Caribbean Sea & Atlantic Ocean from a private walkout or balcony. Rooms have two queen beds.
2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
LA MARINA INTERCONNNECTING
A La Marina View king bedded room connecting to a La Marina View two queen bedded room.
1 King Bed or 2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
STANDARDGARDEN INTERCONNECTING
A garden view king bed guestroom connected to a garden view two queen bedded guestroom. Views of gardens.
1 King Bed or 2 Queen Beds Other Amenities -
Shower
Non-Smoking Available
Room Service
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
STANDARD OCEAN VIEW KING
Guestrooms offer views of the crystal blue Caribbean Sea and Atlantic Ocean. Rooms have a king size bed.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
STANDARD PARTIAL OCEAN KING
Guestrooms offer partial views of the Atlantic Ocean, golf course, El Yunque Rainforest. Rooms have king beds only.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe
STANDARD GARDEN VIEW KING BED
Guestrooms offering a variety of garden views including the resorts' golf course, tennis courts, and the El Yunque Rainforest. Rooms have king size bed only.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Shaver
Telephone
Television
TV Movies
Room Safe

OTHER INFO
Room Service (restrictions may apply)
DINING
There are 15 Restaurants at El Conquistador Resort:
The Golf Grill - Located in the golf course's Club House, serving lunch and cocktails overlooking the 18th hole, with views of El Yunque Rainforest.
Waldorf Astoria Spa T-Bar - During your visit to the Waldorf Astoria Spa, stop by the T-Bar for a variety of sustainable teas by dilmah, from iced to alcoholic options, the choice is yours. Lite spa fare is also available along with energy shakes and smoothies.
Oasis Bar & Grill - Located in the Coqui Water Park, this is the ideal place for refreshments, ice cream and snacks for the whole family.
Ballyhoo Bar & Grill - Featuring shrimp, conch fritters, quesadillas, and burgers, with ocean and Palomino Island views. Open for lunch and dinner.
Las Brisas Restaurant - A casual restaurant offering panoramic ocean views and a two-level indoor terrace, buffet and a la carte breakfast. No reservations required.
Iguana's - An al fresco cafe and bar on Palomino, your dream island, amidst the blue waters of the Caribbean Sea. Take the water taxi from La Marina Village and come enjoy a refreshing exotic drink.
Stingray Cafe - Enjoy fine dining dockside at Stingray Cafe/ Let award-winning Chef Dayn Smith delight your palet with inspired cuisine. Reservations are recommended, and dress is casual elegance.
Casitas Cafe - Enjoy breakfast while overlooking the Las Casitas Village pool. Casitas Cafe provides open-air, ocean-view seating with teak umbrella tables.
Cafe Caribe - The menu features Island specialties as well as salads, sandwiches, traditional American favorites and desserts. Open daily for breakfast, lunch and dinner.
La Piccola Fontana - Presenting fine Northern Italian cuisine in an exquisitely appointed, elegant ambiance. Reservations are recommended, and dress is casual elegance.
Bella Vista Cafe - A casual open-air spot overlooking the main pool complex, pcean, and Palomino Island, fare includes pizza, sandwiches, salads and local favorites. Open for dinner and lunch.
Blossoms - Serving Pan-Asian cuisine, including a sushi bar, teppanyaki tables, and Chinese specialties. Reservations are recommended, and dress is casual elegance.
Virgin Burger - A 50's style outdoor cafe featuring burgers, sandwiches, salads, and tropical drinks. Open for lunch with views of the Virgin Islands.
Strip House - Enjoy the seductive atmoshpere and innovative menu that has become the trademark of the American steakhouse. Reservations are recommended, and dress is casual elegance. Private dining rooms are also available.
Ventana del Caribe - Overlooking the beautiful Atlantic Ocean and Palomino Island, providing open-air, ocean-view seating with teak umbrella tables and lunch fare. Located by the Las Casitas Manor House and Bahia Azul Infinity Pool.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Various activities, water volleyball, day trip excursions, and more.
CHILDREN'S PROGRAMS
Camp Coqui Kids Club is an exciting, supervised activities program for children ages 4-12. Camp Coqui is located at the north side of the main pool, and offers recreational and educational activities from 9:00AM-4:00PM. 24-hour advanced sign-up required.
Applicable Ages: 4 to 12 years old
Program Fees: $

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Coqui Water Park is a $12-million seaside water park located in La Marina Village. Featuring water slides, a lazy river pool and much more! Entrance fee applies, the park opens daily at 9:30AM.

TripAdvisor Web Reviews
Based on 7744reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The hotel need a major update
MICHAEL G.
Jul 28 2017
The hotel is very outdated. The whole property inside and out. And also all the rooms. I was disappointed to see that the rooms weren't very clean and has dingy rugs and gross bathrooms.
Customer Rating: 

TEST
Farado, Puerto Rico
JOE T.
Jul 26 2017
Upon Check in - they had us booked for two rooms. This was not accurate . They cancalled one room. Im checking with Apple to contifrm I was billed correctly.
Customer Rating: 

TEST
Beautiful beach-- but not much else
NICOLE D.
Apr 04 2016
Service from Apple booking this trip was outstanding; had been to this resort a few years back and returning with kids. Hotel room smelled musty; cobweb on wall of one room and in corners of bathroom. Not impressed with friendliness of front desk staff; nobody was smiling or welcoming . Wait staff at restaurants was poor to fair at best with best service on palomino island. If it were not for the private island, I would not recommend this hotel.
Customer Rating: 

TEST
RONALD R.
Feb 06 2016
Secluded location. Beautiful but costly to leave premises. Added charge to use water park. Spacious rooms but could use renovation. Resort is beautiful and well maintained.
Customer Rating: 

TEST
Great family vacation for all kinds of families...
JACKIE F.
Jan 06 2016
This place was beautiful! Really felt safe and appreciated the clean facility! My adult snd teenage kids really had a great time but know that families with younger children and even couples without children were all pleasantly accommodated! My budget for food and beverage exceeded my expectations but overall the beautiful surroundings made it less painful.....I would love to go again!
Customer Rating: 

TEST
Inconvenient/lack thereof hotel amenities
JAMES B.
Jan 04 2016
Apple mistakingly booked my adult children into a room with a king size bed. My daughter is 23 and son is 18. The hotel could not accommodate us with a 2-bed room in the same area my husband and I were. We paid for ocean view and they could only offer garden view in another building. This was inexcusable on Apple's behalf. The property had an island beach which you had to ferry over to. Waiting in line for a ferry that leaves on the half hour does not account for any spontaneity and created anxiety, especially the one day we waited in line for almost 1-hour. To get to the ferry you had to take a 'finicular' which is a gondola like vehicle down side side of the steep hill that the property is located on. There is absolutely no other way to get down to the water so once again we found ourselves waiting. Just getting to the beach created a fair amount of stress, which is what we were hoping to get away from. Also since the property is not located on beach front there was nowhere to exercise other than the 2 very small gyms located on the property. And often we had to wait for the treadmill/bike/elliptical. The only place to walk/run was around the golf course which was dangerous because of the golfers. This was really a bummer! In the winter in NE we exercise indoors because it's too cold to be outside. There was NO entertainment at night for adults and young adults. The dancefloor in the vast room that housed a DJ and singer one night was filled with parents and there very young children. There was no place for the four of us to go after dinner if we didn't want to go drinking at a bar. This was another real let down whereas we were looking forward to an entertaining vacation. That it certainly wasn't.
Customer Rating: 

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KEITH L.
Aug 07 2014
We loved our stay, but there were some things I think could be improved. The service that picked us up inside was confusing. We were told they would have green floral shirts and they would be outside. We were warned about timeshare people, so it was confusing when our Apple people were in black shirts inside the airport. Once at the hotel, we were supposed to be checked in at 4, but our room wasn't ready until close to 5. Beyond that, it was an amazing trip! We loved the room and the view was beautiful! We will be back hopefully.
Customer Rating: 

TEST
Missing the details
FRANK K.
Jun 17 2014
Palomino Island was great. Food service throughout the resort could use improvement. When spending $14 for a salad with chicken on it, you would not expect to find microwave thawed chicken. Same on the Mufongo Chicken. Would it hurt to freshly cook a piece of chicken and not use one that is warmed in the microwave.
Customer Rating: 

TEST
Needs updating, pronto!
ARTHUR G.
Mar 24 2014
We stayed at the resort over spring break for 4 nights/5 days. The property is beautiful. The hotel itself needs updating BADLY. There was rust all over the stucco outside of the hotel. A lot of the fountains in and around the poroperty were dried out. The hotel room bathrooms were from the 60,s. The tile in and around the property was cracked and broken. The restaurants on property were outrageously expensive with mediocre food. The internet claims there is a casino on site. In reality, the casino has been closed for 6 years. There is NO night life at the hotel. It is an hour from the airport, so once there, you are stuck on the property unless you rent a car. Several excursions were completely sold out the entire 4 days we were there. I would NOT recommend this hotel to anyone.
Customer Rating: 

TEST
KEONNA C.
Aug 06 2013
With the exception of the very expensive Stingray & Chop's Steakhouse none of the food was better than "fair". The beach at was beautiful, but it's only available until 5pm. There was no adult entertainment in the evening and the game rooms didn't enforce the posted age restrictions. The free Wi-Fi was nice, but they nickel and dime you for every single thing. Summed up: Beautiful resort, extremely pricey, poor food & entertainment.
Customer Rating: 

TEST
El Conquistador
NANCY W.
Apr 03 2013
The service was excellent the moment we stepped off the plane. Everyone was courteous and helpful. The grounds were gorgeous and well kept. The view throughout the resort was breathtaking. We will be back! Don't missing visiting here"
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Won't return deposit
Hope B,
Thu Oct 19 07:30:33 EDT 2017
Our reservation was cancelled. After a month, we still have not received our deposit back. We've called and emailed Hilton, El Conquistador and our bank several times. The hotel has told us "they refunded the money" and "we won't get the money back till they reopen in 2018". Our bank has said, they definitely have not returned the money. It's so frustrating to call 7 times and not get a straight answer. And, a $250 deposit is a hard hit to take. You're gambling with your money if you book this hotel.

Updated Resort and Poor Customer Service from staff
473justin,
Sat Oct 07 15:45:27 EDT 2017
This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brand

Amazing Resort
orlandor908, Kennesaw, Georgia
Sat Oct 07 12:37:53 EDT 2017
Friendly staff, amazing room with views. Food is pretty good and price is fine. Management was arose Mr Hotel making sure things were fine for there guest. Valet parking service was friendly and fast.

view
astro14, Atlanta, Georgia
Fri Oct 06 15:23:39 EDT 2017
The hotel has great views of both the east side of Puerto Rico looking toward the keys, Palomino island that belongs to the hotel, Culebra island, and on a clear day a view of St. Thomas, Island. The pools are connecting with great pillars, bar and relaxing. lots of Parrots in big cage in many of the lobbies.

Top of the list
M S, Fort Myers, Florida
Thu Oct 05 10:40:28 EDT 2017
First and Foremost, prayers to all of those in Puerto Rico. You have a beautiful country and you will rebuild even better than before. It is rare that we visit the same place more than once or twice but have been to the El Conquistador on 5 different occassions. It is perhaps our most enjoyable hotel in the world. From check in to check out the service is spectacular and the experience fantastic.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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