Mazatlan

El Cid Castilla Beach Hotel


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Minimum age for check-in is 25 years old. Uninterrupted Pacific Ocean views and convenience to Mazatlan's vibrant Golden Zone make El Cid Castilla Beach Hotel perfect for fun and sun seekers of all ages. Its vibrant location, variety of activities, and friendly service make it a tropical oasis for unforgettable getaways. This all-inclusive resort is nestled in the heart of Mazatlan's Golden Zone close to shops, restaurants, and bars.

El Cid Castilla Beach Hotel offers the perfect setting for unforgettable family fun and an array of daily activities. For sports enthusiasts, a variety of non-motorized watersports are offered including kayaking, Hobie cats, and boogie boards. Lounge under a Palapa hut on the beautiful sandy beach, take a dip in the pools, or sip your favorite cocktail at the swim-up bar. Explore the picturesque, colonial towns of Copala and El Quelite or indulge in a massage or spa treatment at nearby El Cid Golf & Country Club. A short stroll from El Cid Castilla Beach Hotel, the Golf & Country Club features a 27-hole Championship style golf course, nine tennis courts, and a full-service spa & salon.

For the enjoyment of younger guests, El Cid Kids Club offers a full day of fun featuring snorkeling lessons, Spanish and Mexican cooking classes, kayaking, water polo, and Mexican games. Each day offers something new!

Select from a variety of restaurants and lounges, featuring live entertainment and cuisine with international and American flair. Start your day with an energizing breakfast buffet at El Campeador restaurant. After a fun-filled morning of splashing around in the pool, revitalize with a delectable oceanside lunch buffet at La Alhambra or a cocktail and burger at the swim-up bar. In the evening, savor Italian fare at El Alcazar or attend a colorful cultural performance at La Pergola Dinner Theater.

Find more information about El Cid Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
Located in the Golden Zone, the hotel is within walking distance of the main shopping and dining district. The El Cid Castilla is in the center of El Cid Mega Resort.
Address: AVENIDA CAMARON SABALO S/N
MAZATLAN
SIN

MX
Local Phone: 011-52-669-913-3
Toll Free Phone: 800-525-1925
Fax: 52-669-914-1311
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (2 miles by car.)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two pools waterfalls, underwater caves and grottos.
Golf: ON-SITE
El Cid Gold Course Lee Travino Marina Nine
The El Cid Gold is an 18 hole Par 72 professional course, surrounded by beautiful palm trees and gorgeous homes. There is also a golf school taught by PGA, LPGA and USGTF Golf Professionals, and the new Lee Travino Marina 9-hole course.
Holes: 27
Green Fees: Fee required
Cart Fee: Fee required
Club Rental Fees: FEE REQUIRED
Caddy: Fee required
Lessons Available
Tennis
Number of Courts: 9
Outdoor Courts: 9
Lighted Courts: 5
Court Fee: $10 single/$17 doub
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Castilla consists of three buildings: one 17-story tower overlooking the ocean, and two 4-story low-rise wings overlooking the serpentine pool and lush gardens. This self-contained oceanfront property features a 27-hole golf course, meeting facilities capable of holding up to 300 people, a spa and fitness center, and deep sea fishing. Beach: The hotel is located on the most popular beach in Mazatlan. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 500
Year Opened: 1982 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The All-Inclusive plan only includes the restaurants and bars at El Cid Castilla. The hotel will require that the minimum age to check-in at these hotels without an adult in the same room will be 25 years old. Valid passport will be required.
ROOM TYPES
STANDARD OCEAN ELITE W/GOLF
Adults only. Standard guestroom includes one king bed or two double beds, and a private balcony with beautiful ocean views. Elite amenities include a welcome basket, complimentary access to the Elite Room, and more. All-Inclusive plan and golf included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with beautiful ocean views. All-Inclusive Plan (AI) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN ELITE
Standard guestroom includes one king bed or two double beds, and a private balcony with stunning ocean views. Room also includes room service from a special menu and other elite amenities. All-Inclusive (AI) Plan included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD POOLVIEW ROOM
Standard guestroom include one king bed or two double beds, and a private balcony with pool views. Max occupancy: 4. All-Inclusive Plan (AI) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with stunning ocean views. European Plan (EP) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD POOLVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with pool views. Max occupancy: 4. European plan (EP) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
El Cid Castilla Beach Hotel features 3 meal plan options:
Inclusive-Elite Inclusive Plan
Limited All-inclusive Plan
No Meals
There are 5 Restaurants at El Cid Castilla Beach Hotel:
La Cascada - Mexican gourmet restaurant open from 6:00 pm to 10:00 pm.
Al Andalus - An oceanfront buffet restaurant open from 7:00 am to 5:00 pm.
Club Playa - Snack bar located at the pool, open daily from 10:00 am to 5:00 pm.
La Pergola Theater - Located at the ground level. Open for dinner from 7:00 pm to 9:30 pm.
El Alcazar - International restaurant located at the Mezzanine. Open from 6:00 pm to 10:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Activity program available 10:00 am to 5:00 pm.
Nightly Activities & Entertainment:
Dinner shows from 7:00 pm to 9:15 pm.
CHILDREN'S PROGRAMS
Activities include Pinata party, Spanish lessons. tennis clinic and golf.
Applicable Ages: 4 to 11 years old
Program Fees: Fee varies.

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3816reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Week getaway
EMILY M.
May 01 2017
It was a nice hotel with a lot of different options. The all inclusive was a bit confusing because you couldn't eat at some of the restaurants and had to plan ahead and make reservations for dinner with a dress code. The beach is a bit small and when high tide is up there is no beach.
Customer Rating: 

My opinion
SCOTT S.
Sep 08 2016
Overall, hotel was excellent. The transportation from the airport to hotel was terrible. The van drove at an excessive speed....75 mph, the company couldn't speak English, and drove us way out in the country not telling us where we're going. It would of been nice to have a handout to understand the route to hotel. In addition, the beach was flooded with people trying to sell you everything under the sun. It's not an ideal vacation and don't ever plan on going to Mazatlan again.
Customer Rating: 

HOTDOGS ARE NOT SAUSAGES!
MARIE D.
May 11 2013
We were pleased to be met at the airport by one of your Apple representatives. He got us into the cab and we were on our way! The desk clerk at the hotel did not have his information together and we had to dig into our own records to confirm that we indeed had a reservation. The grounds around the pool and the inside of the pool contained garbage, chewed gum, all pretty disgusting. The employees at the pool getting drinks only served if you gave them a hearty tip; otherwise, we were invisible. The food at the buffet was pretty bad. It was obvious they were re-using the rice over and over again, as it got hard and stale. We did enjoy the fresh grill for our lunches every day but there must have been a sale of hot dogs locally as they were labelled as sausages and mixed with everything. Even the breakfast sausage was a hot dog! There is a difference! About our 4th day there, all the sudden a bunch of buses pulled up and people piled out. TONS of people, there for some sporting events. Apparently they were government employees. They were very nice, but loud and always moving around during the night time performances. We couldn't enjoy a quiet dinner. We did go to the sushi, steak, and Italian restaurants. The sushi was great. The steak was terrible. The Italian was delicious but I was surprised the eggplant didn't come with a pasta. However, the put together a lovely spaghetti with marinara sauce and it was great. The wine was the same at every restaurant, and that was very good as well. Also, we paid for an ALL INCLUSIVE and there were extra charges everywhere! Bottled water in the room, EXTRA! Certain drinks and snacks at the pool, EXTRA! Coffee in the room, with a pot, very nice, but still EXTRA! Apparently the funds went to a charity, but you still had to pay for them. Plus, you couldn't take the beverages back to your room with you, so it was pay or go find it at the resort. Very bad! The next time I get an "All Inclusive" package, I will make sure I don't pay extra for anything. I paid enough up front!
Customer Rating: 

El Cid Castillo
MICHAEL H.
Apr 25 2012
the hotel was great ,,,everyone friendly, helpful, nice, clean, respectful, .....food was good but seemed like they ran out of desserts early and I usually ate dinner around 8:00 and some of the meats that should of been hot or more warm were kinda cool, they should have been warmer, Gustavo my rep. from Apple was very nice and informative, always a smile and helpful with info., I was wondering why the outside bars closed so early,6:00, just when the sunset is starting and the evening????the entertainment was great and enjoyable and the little bands in the lobby bar were fantastic, in all it was a GREAT TIME
Customer Rating: 

El Cid Castilla Beach.
LARRY L.
Mar 02 2012
This is NOT a hotel you will want to go to for an adult get away. The place is over run with kids whose parents seem to have abdicated all responsibility for their actions. We could not even get to the swim up bar because the area was full of kids and they were sitting in all the stools. The hotel makes no effort to have any adult areas or to limit where the kids are. We had kids running up and down the halls screaming at midnight. The all inclusive food options were fair at best. The only really edible food we had were the fresh omlets in the morning. On the other hand the bar service was excellent and the waiters attentive at both the pool and beach areas. The $600 credit they offered is a JOKE. There should be a warning on this. other than a $250 credit toward a $500 diamond (yeah like that was on our shopping list)The credits amounted to about 10% discount on things and places we would not have gone to even with a discount. The room was a standard pool view and it was nothing to get excited about. The shower never worked right and the plug leaked so you could not even take a bath. The maid was very friendly and did a nice job. They had a big speaker for the pool sound system right outside our window and they had that thing cranked from 10 in the morning to 6 at night. The logic for this escapes me since they could have put it at the other end, where there were no rooms and still had decent sound coverage. I do not feel this hotel is a 4 star resort until they improve the food and figure out a way to allow people who want a quiet, child free vacation to co-exist with those who feel the need to bring their offspring everywhere and let them run wild. We would not return anytime soon
Customer Rating: 

TripAdvisor Traveller Reviews
2 week stay at El Cid Castilla in Mazatlan
Juana N, Calgary, Canada
Mon Dec 11 10:15:25 EST 2017
Location: Great location, right in the Golden area. Very safe! It is a little far from the airport but we were on a shuttle anyway so it didn't matter. Room: My room was clean and air conditioned. I had a pool view room and I loved it! The noise level from the pool was bearable. The rooms are very spacious! FOOD: I ate dinner in the buffet maybe twice? I wasn't a fan of it but we did go on Mexican themed night to the buffet and it was great! I wasn't a huge fan of the Oriental buffet. We ate at all the a la carte restaurants a couple of times each because they were all great! For breakfast/lunch my favourite place to eat was in La Cascada because I found the food there was always fresh and delicious! STAFF: Great staff! Most people were really nice and good at their jobs. My favourites were the staff at the lobby bar My favourite things about this hotel: - the size (it was easy to get around the resort) - Lobby Bar* (see exception to this below). - the pools (it was always easy for me to find a chair) What I disliked about this hotel: - charge for wifi: most of the resorts I have been to have at least free wifi in the lobby but here you have to pay for wifi regardless of where you are. It was $55 for a week. - Lobby Bar: great place to hang out but I disliked that kids were allowed in and even though they had to leave by 9 pm, a lot of the parents ignored the rule so there is no place to sit! Overall I really liked this hotel and would definitely go back!

Not so all inclusive!
11848Frank,
Sat Dec 09 17:41:08 EST 2017
We booked an all inclusive, not what we got. If you wanted coffee in your room, you need to buy the coffee, good thing we brought our own! And if you want water in your room, guess again, yup you have to pay for that as well! WiFi, right, pay for that as well! Want a Bud light beer, you guessed it, pay for it! There were TIP jars and containers everywhere. The mattress was terrible. I have never stayed in such a noisy hotel, even on the 14th floor it felt like the music was on our balcony, and loud!

Always Great
Brian F,
Sat Dec 09 17:18:20 EST 2017
I have enjoyed the Castilla for many years. Recent hotel and room improvements have been really good. Nice menu changes at all the restaurant's. As always all the hotel staff are so very professional and caring. Many thanks to Marisela, Karla, Leticia, Ivan and all of the staff that make my vacations so enjoyable. See you soon. Brian

Nice trip
Kevin G, Arborfield
Sat Dec 09 08:33:17 EST 2017
Food was good and the hotel wasn’t busy so it was no problem to get into the ala carte restaurants. It would be nice if the lobby bar was bigger or they had another bar open in the evenings that was a bit quieter so you could hear the person beside you if you wanted to. It would also be super if the hotel would have some free wifi in the lobby or at least dropped there price to a reasonable amount. I used cell phone data for an hour a morning and it came in cheaper.

Nice location
Val A, Edmonton, Canada
Fri Dec 08 00:42:35 EST 2017
The resort overall was pretty good. Ice machines on each floor. We were under the impression you could eat at the el Cid Granda and the El Cid Moro also. We tried to have ice cream and drinks at the Moro coffee shop, and ended up having to pay 7 dollars for our ice cream. I understand it was a different hotel but I wish things were explained better. The pools were good a bit on the cold side but I’m a bit of a wimp. The pool and hot tub that we never got to see, we asked staff at both hotels about it but were never told anything other than it was private” pool. Maybe you had to be a time share member I’m not sure. Other than that everyone was friendly, helpful and polite. Lots of nice shops with souvenirs clothing etc. Lots of swimwear and swim toys prices were reasonable. We really enjoyed the ocean here, waves were just perfect to play in. There was security coming back onto resort property who kept out the beach vendors. There is a fair number of vendors on the beach, politely told them no thanks and they left us alone. If you get a chance, take a ride in one of the open air “taxis”. They were a hoot. They will take you all over, or just a tour. We had great drivers every time I guess my only complaint would really be the variety of fruit and cheese at the buffets. The desserts tended to be the same every night same with the salad bar. The shows were very well done I enjoyed this resort but I’m not sure if we would go back manly because of the food. We only ate at the buffets because I’m not really an al lacarte fan.



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