Mazatlan

El Cid Castilla Beach Hotel


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2018 Exceptional Values
Family: Two kids 12 and under Stay and Eat Free.

Minimum age for check-in is 25 years old. Uninterrupted Pacific Ocean views and convenience to Mazatlan's vibrant Golden Zone make El Cid Castilla Beach Hotel perfect for fun and sun seekers of all ages. Its vibrant location, variety of activities, and friendly service make it a tropical oasis for unforgettable getaways. This all-inclusive resort is nestled in the heart of Mazatlan's Golden Zone close to shops, restaurants, and bars.

El Cid Castilla Beach Hotel offers the perfect setting for unforgettable family fun and an array of daily activities. For sports enthusiasts, a variety of non-motorized watersports are offered including kayaking, Hobie cats, and boogie boards. Lounge under a Palapa hut on the beautiful sandy beach, take a dip in the pools, or sip your favorite cocktail at the swim-up bar. Explore the picturesque, colonial towns of Copala and El Quelite or indulge in a massage or spa treatment at nearby El Cid Golf & Country Club. A short stroll from El Cid Castilla Beach Hotel, the Golf & Country Club features a 27-hole Championship style golf course, nine tennis courts, and a full-service spa & salon.

For the enjoyment of younger guests, El Cid Kids Club offers a full day of fun featuring snorkeling lessons, Spanish and Mexican cooking classes, kayaking, water polo, and Mexican games. Each day offers something new!

Select from a variety of restaurants and lounges, featuring live entertainment and cuisine with international and American flair. Start your day with an energizing breakfast buffet at El Campeador restaurant. After a fun-filled morning of splashing around in the pool, revitalize with a delectable oceanside lunch buffet at La Alhambra or a cocktail and burger at the swim-up bar. In the evening, savor Italian fare at El Alcazar or attend a colorful cultural performance at La Pergola Dinner Theater.

Find more information about El Cid Resorts.

Learn more about Mazatlan.
HOTEL LOCATION
Located in the Golden Zone, the hotel is within walking distance of the main shopping and dining district. The El Cid Cast illa is in the center of El Cid Mega Resort.
Address: AVENIDA CAMARON SABALO S/N
MAZATLAN
SIN

MX
Local Phone: 011-52-669-91...
Toll Free Phone: 800-525-1925
Fax: 52-669-914-1311
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (2 miles by car.)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
There are two pools waterfalls, underwater caves and grottos.
Golf: ON-SITE
El Cid Gold Course Lee Travino Marina Nine
The El Cid Gold is an 18 hole Par 72 professional course, surrounded by beautiful palm trees and gorgeous homes. There is also a golf school taught by PGA, LPGA and USGTF Golf Professionals, and the new Lee Travino Marina 9-hole course.
Holes: 27
Green Fees: Fee required
Cart Fee: Fee required
Club Rental Fees: FEE REQUIRED
Caddy: Fee required
Lessons Available
Tennis
Number of Courts: 9
Outdoor Courts: 9
Lighted Courts: 5
Court Fee: $10 single/$17 doub
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Squash: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Castilla consists of three buildings: one 17-story tower overlooking the ocean, and two 4-story low-rise wings overlooking the serpentine pool and lush gardens. This self-contained oceanfront property features a 27-hole golf course, meeting facilities capable of holding up to 300 people, a spa and fitness center, and deep sea fishing. Beach: The hotel is located on the most popular beach in Mazatlan. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 500
Year Opened: 1982 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
The All-Inclusive plan only includes the restaurants and bars at El Cid Castilla. The hotel will require that the minimum age to check-in at these hotels without an adult in the same room will be 25 years old. Valid passport will be required.
ROOM TYPES
STANDARD OCEAN ELITE
Standard guestroom includes one king bed or two double beds, and a private balcony with stunning ocean views. Room also includes room service from a special menu and other elite amenities. All-Inclusive (AI) Plan included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD POOLVIEW ROOM
Standard guestroom include one king bed or two double beds, and a private balcony with pool views. Max occupancy: 4. All-Inclusive Plan (AI) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEANVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with stunning ocean views. European Plan (EP) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD POOLVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with pool views. Max occupancy: 4. European plan (EP) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN ELITE W/GOLF
Adults only. Standard guestroom includes one king bed or two double beds, and a private balcony with beautiful ocean views. Elite amenities include a welcome basket, complimentary access to the Elite Room, and more. All-Inclusive plan and golf included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
POOL VIEW ELITE
Pool View accommodations, Preferred seating in a la carte restaurants, Room Service, Pool Towels in room, Late check-out until 3:00pm, Water sports: kayaks and boogie boards, Kids Club. Ages 4-12 years old, Teens Club : Ages 13-17 years old.
Other Amenities -
STANDARD OCEANVIEW ROOM
Standard guestroom includes one king bed or two double beds, and a private balcony with beautiful ocean views. All-Inclusive Plan (AI) included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
El Cid Castilla Beach Hotel features 3 meal plan options:
No Meals
Inclusive-Elite Inclusive Plan
Limited All-inclusive Plan
There are 5 Restaurants at El Cid Castilla Beach Hotel:
La Pergola Theater - Located at the ground level. Open for dinner from 7:00 pm to 9:30 pm.
El Alcazar - International restaurant located at the Mezzanine. Open from 6:00 pm to 10:00 pm.
La Cascada - Mexican gourmet restaurant open from 6:00 pm to 10:00 pm.
Al Andalus - An oceanfront buffet restaurant open from 7:00 am to 5:00 pm.
Club Playa - Snack bar located at the pool, open daily from 10:00 am to 5:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Activity program available 10:00 am to 5:00 pm.
Nightly Activities & Entertainment:
Dinner shows from 7:00 pm to 9:15 pm.
CHILDREN'S PROGRAMS
Activities include Pinata party, Spanish lessons. tennis clinic and golf.
Applicable Ages: 4 to 11 years old
Program Fees: Fee varies.

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 4284reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Week getaway
EMILY M.
May 01 2017
It was a nice hotel with a lot of different options. The all inclusive was a bit confusing because you couldn't eat at some of the restaurants and had to plan ahead and make reservations for dinner with a dress code. The beach is a bit small and when high tide is up there is no beach.
Customer Rating: 

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My opinion
SCOTT S.
Sep 08 2016
Overall, hotel was excellent. The transportation from the airport to hotel was terrible. The van drove at an excessive speed....75 mph, the company couldn't speak English, and drove us way out in the country not telling us where we're going. It would of been nice to have a handout to understand the route to hotel. In addition, the beach was flooded with people trying to sell you everything under the sun. It's not an ideal vacation and don't ever plan on going to Mazatlan again.
Customer Rating: 

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HOTDOGS ARE NOT SAUSAGES!
MARIE D.
May 11 2013
We were pleased to be met at the airport by one of your Apple representatives. He got us into the cab and we were on our way! The desk clerk at the hotel did not have his information together and we had to dig into our own records to confirm that we indeed had a reservation. The grounds around the pool and the inside of the pool contained garbage, chewed gum, all pretty disgusting. The employees at the pool getting drinks only served if you gave them a hearty tip; otherwise, we were invisible. The food at the buffet was pretty bad. It was obvious they were re-using the rice over and over again, as it got hard and stale. We did enjoy the fresh grill for our lunches every day but there must have been a sale of hot dogs locally as they were labelled as sausages and mixed with everything. Even the breakfast sausage was a hot dog! There is a difference! About our 4th day there, all the sudden a bunch of buses pulled up and people piled out. TONS of people, there for some sporting events. Apparently they were government employees. They were very nice, but loud and always moving around during the night time performances. We couldn't enjoy a quiet dinner. We did go to the sushi, steak, and Italian restaurants. The sushi was great. The steak was terrible. The Italian was delicious but I was surprised the eggplant didn't come with a pasta. However, the put together a lovely spaghetti with marinara sauce and it was great. The wine was the same at every restaurant, and that was very good as well. Also, we paid for an ALL INCLUSIVE and there were extra charges everywhere! Bottled water in the room, EXTRA! Certain drinks and snacks at the pool, EXTRA! Coffee in the room, with a pot, very nice, but still EXTRA! Apparently the funds went to a charity, but you still had to pay for them. Plus, you couldn't take the beverages back to your room with you, so it was pay or go find it at the resort. Very bad! The next time I get an "All Inclusive" package, I will make sure I don't pay extra for anything. I paid enough up front!
Customer Rating: 

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El Cid Castillo
MICHAEL H.
Apr 25 2012
the hotel was great ,,,everyone friendly, helpful, nice, clean, respectful, .....food was good but seemed like they ran out of desserts early and I usually ate dinner around 8:00 and some of the meats that should of been hot or more warm were kinda cool, they should have been warmer, Gustavo my rep. from Apple was very nice and informative, always a smile and helpful with info., I was wondering why the outside bars closed so early,6:00, just when the sunset is starting and the evening????the entertainment was great and enjoyable and the little bands in the lobby bar were fantastic, in all it was a GREAT TIME
Customer Rating: 

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El Cid Castilla Beach.
LARRY L.
Mar 02 2012
This is NOT a hotel you will want to go to for an adult get away. The place is over run with kids whose parents seem to have abdicated all responsibility for their actions. We could not even get to the swim up bar because the area was full of kids and they were sitting in all the stools. The hotel makes no effort to have any adult areas or to limit where the kids are. We had kids running up and down the halls screaming at midnight. The all inclusive food options were fair at best. The only really edible food we had were the fresh omlets in the morning. On the other hand the bar service was excellent and the waiters attentive at both the pool and beach areas. The $600 credit they offered is a JOKE. There should be a warning on this. other than a $250 credit toward a $500 diamond (yeah like that was on our shopping list)The credits amounted to about 10% discount on things and places we would not have gone to even with a discount. The room was a standard pool view and it was nothing to get excited about. The shower never worked right and the plug leaked so you could not even take a bath. The maid was very friendly and did a nice job. They had a big speaker for the pool sound system right outside our window and they had that thing cranked from 10 in the morning to 6 at night. The logic for this escapes me since they could have put it at the other end, where there were no rooms and still had decent sound coverage. I do not feel this hotel is a 4 star resort until they improve the food and figure out a way to allow people who want a quiet, child free vacation to co-exist with those who feel the need to bring their offspring everywhere and let them run wild. We would not return anytime soon
Customer Rating: 

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TripAdvisor Traveller Reviews
Great
Patrick S,
Thu May 24 10:58:18 EDT 2018
The waiter by the pool bar named Ignacio was very attentive to our needs and when I didn't know what drinks I wanted, he had me try many option which was nice The entertainer named Ruben was very upbeat and remembered my name after meeting me only once. The Zumba class that he taught was hard but fun at the same time. I really had a great time at blackjack at night time with the entertainer Emilio, he was very laid back and nice. He was also the bingo announcer and spoke clearly in English to make it easy for me to hear the numbers.

Nice resort for families with children
lindsayjackie4, Detroit, Michigan
Thu May 24 03:53:03 EDT 2018
If you have children, this is the place for you. We did not expect as many to be at the resort since we stayed during the slow time. And I do not agree with allowing children to hang out at the swim-up bar. My husband was sprayed with a water gun by a child for three days before the parent finally intervened. The staff at the swim-up bar was wonderful. Housekeeping did a great job cleaning our room. The grounds were cleaned early every morning. The food was okay. We did end up ordering room service a few times, and it was well worth it.

EL CID CASTILLA- Mazatlan
morevacations39, Red Deer, Canada
Wed May 23 17:39:48 EDT 2018
We had a great time at the El CId! The rooms were clean, bed was very comfortable. The grounds and pool were beautiful and well kept. We had the all inclusive package and every single meal was a treat. There was always something, even for the pickiest of eaters. All the staff, right from front desk to waiters to pool crew to bartenders to room attendants to grounds keepers were very friendly and helpful.

El cid
sparrow2027, Minnesota
Tue May 22 17:23:09 EDT 2018
A little north of the golden zone but once you are at the hotel you may never want to leave. They have everything from pools, out front beach activities, restaurants inside the hotel, great staff friendly people.

Great value
tdf_yyc, Calgary, Canada
Tue May 15 13:33:59 EDT 2018
We really enjoyed our stay at El Cid this May. There were positives and negatives but overall this was one of the best value trips I've had to Mexico, or really anywhere else. Pros: - Beautiful pools. The kids absolutely loved the pool closer to Moro. They jumped off the rocks about a hundred times and same for the slide. We never had any problem finding chairs in the shade. The pool staff really did a great job with pool upkeep and everything was super clean. - Beach. The best all around beaches I've encountered in Mexico. The sand was soft and fine and the slope into the waves was nice and gentle so the kids had a blast. If you chose to venture further out the break was actually quite large so it was great for the grown ups to boogie board in. I took a few serious beatings (but in the fun way). - Entertainment. We all really enjoyed the evening shows. I liked that the performances were in the main dining room so the energy was much higher than some resorts I've been to where the theater is tucked out of the way.The activities team, lead by Cesar, was excellent and worked hard to make an inclusive and fun atmosphere for everyone. I was very grateful for their efforts, especially around the pools during the day, and the whole crew should be highly commended. Also, the gentleman who sang during a few of the evening shows was unbelievable. - Rooms. Simple and clean with great views (we had a "pool view" in the short building overlooking the Moro pool and facing the ocean - highly recommended). The room was a little bit tired maybe but for this price it was just fine. - Service. There were a few staff members who didn't seem to be enjoying their jobs as much as others but overall the standard of service was very good. The majority were friendly and welcoming and tips really went a long way here. Tip well! - Location. The area around the hotel was great and I enjoyed walking around. It was an easy taxi journey in the downtown area and we all had lots of fun taking the open air taxis around Mazatlan, which is beautiful and welcoming city. Neutral: - Food. It wasn't the worst and it wasn't the best. I was always able to find some tasty dishes at the buffet but overall the food was right in the middle of the road. Nowhere near as good as the Iberostar on the Mayan Riviera but a bit better than the Grand Bahia Principe Tulum, for example. Cons - Two tiers. My main complaint was the way they implemented the two tier system. I don't have any problem with resorts offering different levels of service. I've stayed many places that do this. I didn't like how there would be two different bars who stocked the same things and were located nearby each other and one would be available and the other wouldn't be. All it did was make people annoyed. Upgrading to the elite level to simply access an almost identical bar or restaurant seems silly. - La Pergola Restaurant. As mentioned before the food was fine but the restaurant itself wasn't a place you wanted to spend a lot of time in. The lighting was high-school-cafeteria fluorescent and the tables and chairs went along with that. The other restaurants were so much more inviting and it would be such an easy fix to change the lighting and make the whole place more consistent with a resort atmosphere. All that being said, it is very hard to beat this resort for value. I have stayed at other resorts that were a good step up in overall quality but never at this price point. For a kid-friendly resort that offers great value and a friendly atmosphere I would recommend El Cid Castilla.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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