Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening.

Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. AMResorts® will now be welcoming small dogs. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
Kitchen
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN
King size bed or two double beds, Indoor Jacuzzi, Spacious, private terrace with outdoor Jacuzzi, Preferred Club privileges, Preferred location with beautiful ocean views, 443 square feet/41 square meters, King room: Up to 2 adults and 1 child.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9:00am-10:00pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7886reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Disappointing-Not worth the money
KATHY M.
Feb 22 2019
This was my 6th trip with Apple and I have loved all of the other resorts I have visited. I paid for an upgrade to have a nicer room with an ocean view, unfortunately, because of the location of the 3 weddings that took place EVERY day that we were there, we could not even use our outside space at night. Even with the door closed, the music from the weddings was very loud. I did not pay over 3,000 to "be a part of someone's wedding" I kindly talked to the preferred area manager and she was VERY dismissive. She explained that I should know that they have weddings and I could have looked on the map and determined where they were and nothing could be done. She offered nothing for our situation. It ruined our vacation. I'm so disappointed. I'm not sure how I could have possibility know. I read many reviews and did not see anything about this issue. I tried to call Apple but you can't make an 800 call without a charge. This was a huge waste of money.
Customer Rating: 

CARL M.
Jan 03 2019
First of all, having six separate airline reservations made for a lot of extra work, including verifying baggage reservations, and checking-in in advance of each leg of our flights. Having to do everything six times for each process while utilizing Frontier's extremely UN-user friendly website, made for much frustration throughout the trip.   The 'un-natural' way we were forced to book the accommodations at Cancun Riviera Mayan was cumbersome and made for problems upon our arrival at the resort.  For example, we paid for 17 people, yet we were provided with four too few bed units for our party.  We brought this to the attention of the resort, who told us we had to deal directly with Apple Vacations, since they made the reservations.  After the 1st night, where we had up to 4 people in a single king-sized bed, we finally were able to obtain some assistance from the on-site Apple representative, who was able to prevail upon the resort's management to provide us with four cots.  Another example . . . Joann, me and our grandson, Julian Maneri, were booked into one room (I believe this was Apple's requirement).  However, the room we were provided had only a king-sized bed.  How are two adults and a child supposed to sleep in a one king-sized bed? Another example . . . Kristen White, Matthew White, Jackson White & Reagan White were all booked into one room which had only a king-sized bed.    While we were at the resort, and once we got the bed situation resolved, we were very pleased with the quality and cleanliness of rooms we were provided.  As requested and paid for, we had ocean views in all six rooms. However, we had requested (thru you and Apple) that all of our rooms would be in close proximity.  This request was not met, as we were spread out over several floors in several buildings.    The food was good, but not quite up to the standards of the Dreams Punta Canta we experienced four years ago.  Food and drink service levels, in the restaurants and around the pool, were very good.  The food itself was very plentiful, but maybe not quite up to the calibre we experienced in Punta Cana. Regarding our flights, we will never again book with Apple Vacations if they continue to utilize Frontier airlines.  From nickel-diming us on baggage fees and seat fees, to the previously mentioned Frontier phone app and website (which are absolutely terrible, inconsistent, and very frustrating to use), to the return flight which was close to 1.5 hours late in leaving Can
Customer Rating: 

Good and so-so
DONALD D.
Nov 06 2018
This being my 3rd all inclusive property maybe my expectations were a little high. First of all, the positives. Absolutely well maintained beautiful property. The pools were immaculate and all the surrounding grounds were well kept. All the bartenders were very friendly and helpful especially Rosalino at the pool bar. Plenty of activities were available day and night. Now for the so-so. The buffet food was just ok and the restaurants were not anything to write home about. We paid for the preferred club but to me it was a waste as the concierge there did not seem to care in the least. Also at other resorts usually the preferred club grants access to places that are kid free. Here was not the case. lastly, Be careful when the resort sets you up for a cab ride. Negotiate the price before hand especially into the town of Puerto Morelos. The driver wanted to charge us $40 one way for less than a ten minute cab ride!!! We walked back along the beach to the resort which was plenty safe. I would give the resort a 3 1/2 stars but the site would not let me thus the 3 star ratingMore
Customer Rating: 

Beautiful
MICHAEL S.
Nov 05 2018
We had an amazing time! It was a wonder experience with great service and accommodations.
Customer Rating: 

Hotel was great - Hotel Management very poor and did not care at all about the customer
MELISSA D.
Sep 05 2018
They did not give us the rooms we booked, hotel management did not care at all about the issue, even with the provided proof from the hotel. Staff at the restaurants and bars service was excellent. Rooms was nice but AC did not work right. Had to call to get water a lot otherwise if the management cared about the customers it would be different. I would not return here since they did not honor our requested rooms or care either.
Customer Rating: 

Amazing
TANEA B.
Aug 31 2018
The service was incendiary! This Resort is family friendly with exquisite views the pools the hot tub the entertainment was absolutely superb!
Customer Rating: 

Dreams Riviera Cancun
SEAN S.
Aug 28 2018
My husband and I stayed at Dreams Riviera Cancun for our Anniversary. We cannot rave enough about our experiences at this hotel. Every staff member went out of their way to be helpful, courteous, and so friendly. We will be recommending Dreams to all of our friends & family! Clever & Faustino at the pool bar are beyond amazing, they went above & beyond to make you feel at home & we had so much fun with them! Everything was perfect!!
Customer Rating: 

Dreams Riviera Cancun
ROSALIA R.
Jul 18 2018
I loved the hotel however the restaurant buffet had bad service and the food needed some variety it seems that everyday they had the same options, the beach water was so dirty however it was a mother issue not the hotel or staff but I wish I could have enjoyed the beach at least for one day, however the pool service and pool amenities were awesome also the hotel was very nice, we enjoyed the entertainment and the staff was amazing in making us feel welcome and helpful at all times during our stay, I can say that we had more positive experiences than negative they do have to improve their service at the buffet restaurant and perhaps add some fans in the main lobby it was just to hot to stay and enjoy the wonderful live music they had every night. I definitely think that the positive out wait the negatives so I totally recommend it.
Customer Rating: 

Best family summer vacation
JOVY M.
Jul 12 2018
It was the best summer vacation we had. The resort is nothing but excellent! The staff were very friendly. The whole resort is very clean and our rooms are very nice, the layout is very unique and beautiful. Food is great!
Customer Rating: 

Beach
TIMOTHY P.
Jun 23 2018
Beach was full of Seagrass and there was always a tractor going up and down beach which was not safe in my opinion because of all the kids around
Customer Rating: 

Food
TERENCE E.
Jun 23 2018
Food was marginal at best and that is being nice.
Customer Rating: 

TripAdvisor Traveller Reviews
Not A Family Resort
Jqueen13,
Thu Mar 14 21:52:08 EDT 2019
Do you value peace, tranquility and sanity? If so....Do not visit Dreams Riviera Mayan. This resort caters to spring breakers with little thought to any type of family affairs. Getting woken up at 12, 2 and 4 is the norm. Do you want to swing in the breeze at the Baracuda bar? Good luck finding a seat. Again bars and restaurants catering to hundreds, yes hundreds, of teenagers and their derelict parents. Swearing? Screaming? Oh yes... you will find this in every pool and lobby activity; once again catering every activity to hundreds of teens without any thought to families and their needs. Why would anyone else Ike to do karaoke, play music trivia or have a quiet drink with family and friends?

Unacceptablebehaviour from Dallas Class of 2019
murraydouglasr, Barrie, Canada
Thu Mar 14 15:50:21 EDT 2019
We attended as a family and yes, on spring break you can expect teens. However, one particular group of 80 showed their true colours, not even coming close to their school moto. Unfortunately this group of students (and sad to say parents, mostly mothers who let their teenagers run amok) were rude and made scenes when staff asked them to wear proper attire at the restaurants. They were arrogant and obnoxious towards other guests at the resort. For them, their fun started at 11 pm and went on to 4-5am. Yes - even with their parents at the resort! It was not until some of the students noticed other guests capturing video and pictures of their disgusting behaviour, did they start to realize things might turn against them. If you would like to contact this school from Dallas Texas, I would be more than happy to provide you with their email , Twitter and Instagram accounts. As for the resort in my humble opinion clean rooms with friendly but slow service (why would you need to be fast when it’s all inclusive but if you slide me a little more $$ )we can make service much faster. There is one fundamental thing this and other resorts need to understand is the brand is hurt substantially when they condone this behaviour. Every single night we were awoken by yelling and screaming and broken glass and every night security knew who it was and did nothing about it. Perhaps, management thought the others spending large amounts of money would say nothing. If the families involved from March 9 till now would like to contact me I’d be happy to provide the school info for this large group that thought they could run amuck knowing the resort would do nothing. Compliancehvac@gmail.com

Spring Break Hell
Laurie M, Toronto, Canada
Thu Mar 14 14:51:50 EDT 2019
I travel each and every year with my family and look forward to our much needed downtime time together. We quickly realized that wasn't going to happen after we found out that the resort had THREE different schools of 16-18 year olds here on their spring break, many unaccompanied by parents . We were woken up each and every night by their parties and noise. We even had to move rooms to avoid being situatted next to these avid partiers. We made many complaints to the management and staff regarding the concerns but I don't think they could handle the situation properly. It is unfortunate that the property allows these groups to book at their "Family Resort" as it really doesn't qualify as a family resort anymore. The property itself was nice, food is mediocre , service was good, and the beach is a complete mess. That is a situation out of anyone's control but if you are coming to enjoy the beach as I did, find somewhere else. First year I am looking forward to going home to rest and get some sleep. This place is like a big University party, not what I was looking for in a family vacation.

The Best Staff!!!!
AC11733,
Thu Mar 14 14:19:45 EDT 2019
My family and I stayed at Dreams Riviera from March 7-12. The place was great in every way. We were there for my brother's wedding and they did some job. With family and friends we were about 80 people. The service was amazing, especially Anicazio and Jorge Morales from World Cafe, Erick, Jesus, and Isreal from the pool area, and Alfredo from the Mexican restaurant. They helped make our vacation amazing. The food was good and accommodations were very solid. I will only book an all inclusive in Mexico. The resorts I have stayed in the food was always good. Don't think you will get gourmet food at an all inclusive resort, but Dreams food was very good, especially at the Mexican restaurant. But, I can't emphasize how great the staff was. Everyone had a smile and was very courteous. The whole staff was very attentive to my whole family's needs. I recommend this spot to family's and couples.

Best Trip Ever!!
NorthStar11471070464, Reading, Pennsylvania
Thu Mar 14 09:20:41 EDT 2019
This establishment went above and beyond every expectation. An extremely polite, courteous staff with a neat and clean appearance. Th grounds, pool and beach areas were immaculate. Very little wait time if any for food or beverages. My only issue would be that I was unaware that we would have a crossover of Spring Breakers..Watch your dates!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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