Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymooners: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

The luxurious Dreams Riviera Cancun takes its personality from its incredible location - just 30 minutes from the "hot" excitement of Cancun, yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera's most sought-after sights. This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Meet new people from around the world. Share stories about your remarkable day then get ready for another whole new world the next. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening. The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration from 9 a.m. to 10 p.m.

"Home" will be your uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors, and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences. Upgrade to the Preferred Club to enjoy VIP status and amenities.

A great vacation requires great meals. Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an, which is a project that assists with socioeconomic development and environmental culture.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREF CLUB OCEAN W JACUZZI
517 sq. ft., King or 2 doubles, Ocean-view, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Bathrobes/slippers, Safe. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9am to 10pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5680reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Excellent Resort, Great Connections with Staff
Ryan D, Okotoks, Canada
Sun Apr 23 13:01:57 EDT 2017
We just returned home on Saturday April 22,2017. We absolutely LOVED Dreams Riviera Cancun. It was our first AI trip as a family as my wife and I had been to a 5 Star, elsewhere before. For food, beverages, activities and entertainment, pool and amenities, this resort is EXCELENTE!! We did A LOT of research, read a lot of reviews on Facebook and Tripadvisor and every one of our expectations were not only met, but exceeded. First and most importantly, the staff are so friendly, with everything responded to with "It's a pleasure". Every one of the staff, be it the lifeguards, restaurant staff, housekeeping, landscaping or management, everyone was so friendly. I can't say enough about the staff, as they are truly what make a great customer service experience and went out of their way to get to know us. Before I get specific with a few of the exceptional customer service personnel, we say THANK-YOU TO ALL OF YOU FOR A MEMORABLE AND VERY POSITIVE EXPERIENCE. The Entertainment Team are true professionals and did an exceptional job of making my family feel welcome and connecting with us. We had so much fun and can't thank them enough. They work very hard to make sure everyone is having fun, coordinating the nightly entertainment, and that there are plenty of activities for everyone. We really appreciated the daily "Sundial" which helped us have fun and feel connected with the resort. They really developed a human connection and for that one week, feel like we made great friends. Specifically, Christian was so funny and kind, he went out of his way to say hello, remember my kid's names and get them to try new activities, we had some really good visits (I look forward to the next Blues Brother Show!!) The luchadore mask and unicycle meant that fun was on the way! Joseph was great at creating excitement at activities and before the shows, always getting everyone in engaged in the fun. He also made sure the activities started on time and everyone had fun. Javier, (you again ?!?!?) is hilarious, he's a great MC and just fun to be around. While I'm sure the team is always very busy, they always had time have a laugh and have some fun. This is truly what connects the visitor to the resort and separates Dreams Riviera Cancun from the rest. I would also like to the thank Edgar and Dana for the help ensuring my family had a great time. The nightly shows ranged from good to excellent, but that's probably more of a personal taste than anything else. The food was also good, to GREAT! Most dining experiences we had were GREAT. We loved having Coco Cafe as an option, for a light breakfast, light snacks, and of course coffees. Our favourite restaurant is El Patio (The Mexican restaurant). Enrique was AWESOME! He cares so much about good food and a good dining experience, again making us feel all the more connected to the resort. He personally made us two table side dishes that resulted in the whole meal being one of the best I've EVER had! Thank you Enrique. Eluad (I hope I spelled that right) from Portofino did an excellent job taking us through the world of Tequila during the tasting experiences. He had a great style and I enjoyed learning from him. Thank you all!!! We loved the poolside events as we could enjoy them in our bathing suits and the set-ups made for an exciting option, lunches, paella, coconut drinks. My daughter loved the art and wax too! Luis, Valdemar, and Hector (Three Amigos!) at the Swim Up Bar were excellent too!! So friendly, and great with the drink service. They also made my kids feel special with the number of Shirley Temples and Mango Tangoes, Thank you Gentlemen! Carlos and Yolanda at the Spa made for a very enjoyable and relaxing experience. The Neck, Back and Shoulder Massage from Yolanda was perfect, thank you very much, the gym facilities were very clean and well appointed. The hotel has a very high end feel, well decorated, well laid out and very comforting and relaxing. The entire pool wait staff and Sugar Reef staff were always friendly, very timely and professional. Specifically, Israel, Johnny and Santiago, thank you for everything! The resort itself, is the perfect size for a family. You can walk anywhere in only a matter of minutes (no busses or trolleys). Our kids are 12&9 and felt totally fine with letting them go to different pools on their own, back to the room or run to CoCo Cafe for ice cream. We felt completely safe at all times. The grounds are all kept meticulously clean. The sand was so soft, and the staff did their best to keep the beach as seaweed free as possible, collecting even more than once a day if required. We loved the plunge pool that our room had (room 1140), it's a great option for families. The kids used it while we were in the room getting ready to go out, or as a family after dinner, before the entertainment. The garden view was beautiful. Housekeeping was excellent, replenishing the supplies and mini-fridge whenever required, daily or more often whenever requested. Thank you Eularia! Some constructive feedback for management would be, we were denied the use of the plunge pool for an entire night as it was being treated with chemicals. This was after 2 days of rain, when we couldn't use it, and also the day before we checked out. In my opinion, this could have been scheduled better to reduce the disruption of this premium upgrade. Again, this only feedback for future consideration. Thank you very much to the entire team at Dreams Riviera Cancun. My family and I would love to come back and see you all again one day. You have a great resort for families and an excellent value in a pristine location. Hasta Luego, Your Friends, Ryan, Tracy, Emma and Owen Duke

Fantastic Hotel and great service!
Vipul P,
Sun Apr 23 11:38:34 EDT 2017
I thought i should write a quick review for this amazing place... 12 adults and young children checked into this hotel for a 9 night stay in April. The resort is fantastic and as soon as you walk into the lobby it feels quite homely compared to the some of the other more larger resorts. Rooms were good and very comfortable but depending on which one you get you may incur some noise from the road. Grounds were immaculately kept.. The food choice and quality was comparable to other similar types of resorts. Drinks choice was brilliant with most top shelf spirits also included in the all inclusive which i haven't experienced in other all inclusive resorts. Kids club was good and open to 10pm. 3 choices of pools but need to get the towels down early enough to get some of the best loungers - may be watch the sunrise whilst you put your towels out :). Resort had a policy of prohibiting guests to hog loungers but was not enforced consistently. Beach and sea had a lot of seaweed which was the only disappointment - we spent most of our time at the pool instead. Would highly recommend and a shout out to Alberto (Head of F&B), Abel (Head Chef), Cindy (World Cafe Manager) and David (Poolside waiter) who went all out and made our stay a memorable one! Thanks One note on the SPA - During breakfast you get offered some of the "best" deals for the SPA and after signing up we found that Sunday's were actually when the best deals were on - so be aware!

Return in a Heartbeat
SafetyBob2015, Calgary, Canada
Sun Apr 23 08:24:36 EDT 2017
We, (8 adults and 2 children) stayed at the Dreams Riviera Cancun Resort for 10 days in early April. We traveled with Westjet Vacations non-stop from Calgary with no Westjet related issues. Check in at the resort was easy, rooms were ready and we were fortunate to get all of the rooms next to one another. Within minutes of getting to our second floor room (elevators available) our luggage was delivered to our room. Rooms were clean and all lights and A/C worked. As mentioned in other reviews the toilet and shower areas are isolated by a frosted door, so not total privacy if that is what you are accustomed to. There are no drawers to unpack your luggage into. However there are a number of shelves in one of the closets that will allow someone to unpack their luggage. Wall safe is easy to access and operate. We had a second floor room that faced north and had a pathway that they transported supplies to the various food and beverage stations. This was very noisy at times. The room was cleaned every day and turn down service was provided each evening with towels replaced in the evening as well. Do not roll anything up in the towels, as the towels will be changed with whatever is rolled up in them. Bar fridge was well stock with water, pop, and beer. The bar fridge was restocked every day, however, I believe they missed a couple of days in our room, even when a tip was left in the fridge. Not the end of the world. Noises in the hallway are easily magnified by the tile floors and walls. At 3 in the morning someone dropped a room service tray in the hallway and we all heard the crash, sounded like it was right in our room. Room service was provided 24 hours per day. My wife had room service a couple of days and it was very good, on time, correct order, professionally presented, fresh and staff was professional. On to the issue of food. After hearing so many stories about the food, I was personally worried. However, we had no issues with the food. The restaurants we ate were great, with the exception of the Seaside Grill Restaurant. We went there for steak night and I was personally disappointed. I must stress though that this was my only less than good experience with the food / service at this resort. We ate at the Italian restaurant twice and was very pleased. They do enforce dress code there, no shorts for the men. We did not experience the French restaurant as they do not allow children. At the buffet (World Café) there was a wide assortment of foods to experience and should accommodate everyone’s taste buds. We ate at the buffet throughout the 10 days at various times of the day and the service was spectacular. The staff seemed to really enjoy the young children we had with us and did their best to accommodate our needs. Should you be one that enjoys bacon and you do not see it at the buffet (World Café), we found out that one have to ask for it, just like the Ketchup. Overall the food was good and plentiful at all times of the day and locations throughout the resort. Some of us even enjoyed a shot of tequila after our breakfast at the Oceana Restaurant one morning. Got to experience that. Just a quick note on the washrooms throughout the resort they are well maintained and well lite. However, be very careful the floors can be very slippery either with bare feet or sandals on. Use of the handrails when using the stairs to the washrooms by the pools is strongly recommended. Do not drink the tap water. There is an abundance of bottle water everywhere, just ask. Service throughout the resort was great. Whether it was at the buffet or a restaurant or at a bar. They were friendly, accommodating and had a sense of humour. It was a rare sight to see any of the staff just standing around visiting with one another or doing nothing, they were always working. As to drinks again very accommodating and did not shy away from mixing your drink a little bit stronger than you would get at a normal bar. Plastic glasses only in and around the pool areas, for obvious reasons. Used glasses and plates are picked up throughout the day and not left to accumulate all day. Nice touch. Pool service is good. As a result of the number of people, service was a little slow, but no bar was too far so you could stretch your legs and get your own drinks. Again we tipped the service at pool side and the bartenders. As to the subject of tipping, despite this being an all-inclusive we did tip a fair bit. Did it improve the service that is debatable. Beach / lounge chairs were plentiful, however, you had to get there first thing in the morning to “reserve” yours with a towel and / or personal item. They have a policy (not sure how strictly it is enforced) of removing resort supplied towels if the lounge chair is unattended for more than 30 minutes. We would volunteer someone to reserve chairs and stay with them until we got down to the pool / beach. Wi-Fi is free and throughout the resort. Was pretty good in the rooms and at times I heard it was spotty around the pools and beach areas. In closing, I am not one to recommend places to stay at but, I would recommend this resort be added to your list of places to experience. It was a smaller resort and everything is within a relatively short walk, even for those with mobility issues. As the title indicates, I will return in a Heartbeat when given the opportunity.

Fabulous trip for our family oriented Company trip
donna a, Evergreen, Colorado
Sun Apr 23 08:11:46 EDT 2017
We are a group of Architects and designers and selected Dreams for our company trip that included lots of toddlers and families and very particular interior designers. You did not disappoint! The service, rooms, grounds and food was spectacular! We have a young staff with lots of libations consumed and they loved the bars. We did a dinner on the beach that was so memorable. Absolutely lovely with the lighting, service and ambiance. Well worth the additional fee. From the check in process (18 rooms) to the final departure, your staff was amazing. One couple did not initially get a king bed and you happily switched them the next morning. I left a dress in my room and it was Fed Exed to me the following day. I thought I'd never see it again. From housekeeping to restaurant wait staff, they were the most helpful and efficient we've encountered in our numerous stays at all inclusives in the Cancun area. So kudos for the management.

Easter week
Eric M,
Sat Apr 22 12:00:52 EDT 2017
I recently stayed here in room 1527 with my 8 year old daughter. Rooms were impeccable. Resort was super clean, there restaurants were busy but super organized. I've been to over 20 all inclusives and this one is in my top 3. Geyler resto Oceana, Jaime at Bordeaux Santos at the buffet, Monica at the spa, Martha at the explorers club, and ALL the staff at Dreams were so friendly and caring and really gave their best. Thank you so much for giving my daughter and I am unforgettable week. I highly recommend the trip to Xel-Ha as well. A tad expensive but worth it. Beaches were well maintained despite he recent seaweed issues that plague the Caribbean.



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