Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

Extra Value: Unlimited Connectivity: Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymooners: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

The luxurious Dreams Riviera Cancun takes its personality from its incredible location - just 30 minutes from the "hot" excitement of Cancun, yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera's most sought-after sights. This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Meet new people from around the world. Share stories about your remarkable day then get ready for another whole new world the next. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening. The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration from 9 a.m. to 10 p.m.

"Home" will be your uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors, and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences. Upgrade to the Preferred Club to enjoy VIP status and amenities.

A great vacation requires great meals. Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an, which is a project that assists with socioeconomic development and environmental culture.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREF CLUB OCEAN W JACUZZI
517 sq. ft., King or 2 doubles, Ocean-view, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Bathrobes/slippers, Safe. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9am to 10pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6294reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
ERICA O.
Sep 26 2017
Very clean, hotel staff was great! Food quality / taste was horrible. Also unhappy that staff told us they do not wash dishes with dish soap. They literally dunk glasses in a sink full of water and re-serve to hotel guests. Nobody could wash a baby bottle during our 9 days at hotel. The buffet had flies all over the food (gross) but majority of the other restaurants were satisfactory. French restaurant was good. Mexican restaurant was good. Would be nice if there were more options for breakfast and lunch.
Customer Rating: 

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Tres Familias
VANESSA V.
Aug 17 2017
We came with a part of 16. All was good except getting into restaurants in the evening. Major issue one night in the Oceana with another customer. Thought workers could have handled better. Pool nice. Beach nice but some construction was under way and made for extra noise. Carlos on beach was excellent!!! Myra in preferred lounge was great! Rooms were beautiful. Clean and spacious. Fun was had by all.
Customer Rating: 

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The resort was nice but the bugs were unbearable!
CECELIA R.
Aug 15 2017
I had a great time at the resort but the food was subpar and I will have scars from all the bug bites. I have been to this part of Mexico several times. I have never encountered as many bugs as there were at this resort. Other guests warned us about the the seaweed life that were in the ocean so I didn't go into the ocean at all. I was by it one day out of the trip. I have so many scars from all of the bug bites it is worse than when I had chicken pox! I'm going to go to a doctor or dermatologist to see if anything can be done to speed up the fading of the scars. I have great memories of my friends wedding there but I didn't expect to have the unwanted souvenirs of the bug bite scars all over my body!
Customer Rating: 

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Excellent
CHRISTINA C.
Jul 25 2017
I enjoyed every bit of it best trip ever
Customer Rating: 

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Beach wait staff
CARA W.
Jun 22 2017
Carlos (Charlie) was excellent!
Customer Rating: 

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Great pool and beach views
EVELYN A.
Jun 12 2017
The infinity pool and beach was beautiful. The bars on beach and pool were great. Our room was too warm for us (74 degrees) and it would not go lower. Restaurant availability was scarce, 2 of them closed twice in one week and food quality was fast food like. I believe it was too much to pay for the trip but if it were less money in the future, I would return and make mental note of the food.
Customer Rating: 

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Fantastic vacation and wedding!
ARTUR B.
May 22 2017
We came to this resort to help celebrate our friends' wedding. The night before the wedding we had a beach bonfire and s'mores bar, with little tiki huts, shish-ka-bobs on the grill, the hotel staff did an excellent job outfitting for this event. The wedding itself was beautiful, also held on the beach. From the ceremony we moved to the celebration, which had a great setup on the beach, amazing food and hors d'oeuvres, a mariachi band, lit up dance floor, cigar roller - the works! The overall stay was excellent as well. The resort has an infiniti pool right on the ocean, with the friendliest staffed swim up bar - Hector was awesome! Introduced us to some tasty shots and taught us some bar tricks. The pool side service was always attentive - Santiago was our man! The food choices were also amazing - each night oceana turns into either a steakhouse or a seafood house - both of which I'd highly recommend. On another level, Bordeaux and Portofino were outstanding and very classy. The world cafe always had good choices and service - but I kept forgetting that men are not allowed sleeveless shirts in there. There was also a daily paella made in a giant pan, and having made a few myself, I have to admit, they know how to make a paella! There was also coconut drinks on Wednesdays and Saturdays, which we took advantage of, and then ate the coconut. Our room was service multiple time per day, and if you end up with Beatriz, you'll be in good hands - we lit incense every night, which were always stocked, it's the little things that count most. Overall, I'd have to say I have only praise for the resort. Great time, great food, will highly recommend to friends, and will hopefully be back soon!
Customer Rating: 

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Frontier Airline
MICHAEL O.
May 21 2017
do you have any ideal how uncomfortable the flights are. Fifteen minutes in the flight my back is hurting and charging for drinks and luggage. What are you going to eliminate next! A very unhappy customer with Frontier.
Customer Rating: 

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You're gonna get the shits
ANDREW C.
May 15 2017
We had 4 members of our party get the shits from the food at the resort. 2 of which it affected them during the time they were at the resort and they were unable to go to the wedding reception or out to the bar for several nights. For the others, including myself, the onset was not until the plane ride home and the next few days. We left on Friday and I didn't get over it until Sunday.
Customer Rating: 

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Not the friendliest.
ALYSSA B.
May 09 2017
Last time I stayed at an all inclusive resort we knew the names of everyone and they knew ours. None of the servers/bartenders/entertainment staff/etc were outgoing enough to be friendly or to care. Even after tipping we had trouble getting good service. The resort was exceptionally clean. We learned on the second to last night they had a kids' menu which would have been helpful to know for the three year old who struggled to find anything to eat on the standard menu. Overall we had a very nice time, but felt if the staff was friendlier we would have enjoyed ourselves more.
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Dreams review
ARTHUR P.
Apr 16 2017
Hotel was beautiful staff was professional and friendly service was excellent except at the only adults only restaurant at the resort. The service at the French restaurant was deplorable waited over 2 hours after being seated to receive our main course. This was listed as adults only and they allowed children they also allowed children in the bars. There was a children's pool but no adults only pool or area. I understand family friendly but there should also be an area. For those traveling without children
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TripAdvisor Traveller Reviews
Resort
Bresnaha,
Thu Oct 19 01:33:13 EDT 2017
Came to this hotel with my husband for 10 days . And the staff could not do more for you worked really hard . As for the place it's self .... well if you love weddings .. jack hammers and building works you will love this hotel !!!! 10 days of loud music to drown out the building works pure hell . Me and my husband stayed in our room most of the time as the building works were so bad . And oh forget about the welding in the restaurant by the beach while you were eating!!! So would we go back NO take note if going there .

Get away vacation
slbl03, Saint Louis, Missouri
Wed Oct 18 17:48:49 EDT 2017
Hotel is very nice. Was a little nervous as the neighborhood wasn’t that great. Resort sits about 25 min from airport. Open air lobby and we received a very warm welcome. Paid extra for preferred club which was nice. Guest room was large with a good view of gulf and pool. Only drawback is there is no way to shut out bathroom from bedroom. Walk in closet, toilet and shower all had doors. Sink area was open so if one person gets up earlier you may disturb the other. Air conditioning was great.

Lovely and restful
lpeters4, Leeds, United Kingdom
Wed Oct 18 08:23:58 EDT 2017
This resort is very beautiful - with the hotel only being 4 storeys high it give more of an island feel than some of the hotels in Cancun hotel zone . The beach is wonderful for long walks - yes a bit of seaweed but the hotel works very hard to keep it clean . We were however very unimpressed with the reception staff- there had been an issue with our booking and the level of benefits we had and the hotel simply denied us those and potentially accused us of printing something from the internet showing a level of booking we did not have - Cecilia and Blancha on the front desk were dreadful and need a course in Customer service - it was quite shocking and then even more shocking once our travel agent rectified the position and we were quite correct - not so much as an apology in any way and we had to keep going back to the reception to sort this, I even asked for the Manager and was pointed towards Cecilia who did not care even then!!!! very, very bad- however despite these important people's very poor attitudes despite being wrong, the rest of the staff were great. There was building work going on in the poolside restaurant but they did all they could to minimise any impact. The Pool restaurant Oceana was great for outdoor breakfast - not many people mention that and one night that restaurant was a fish place and the next a steak restaurant - both excellent. The French restaurant was most competent and the service in there great ( worth taking long trousers for!) The Italian restaurant was probably the weakest but still good. The grounds are very well tended to and everywhere very clean. The fact they were struggling with a lack of a kitchen by the Pool whilst we were there was disappointing as we had a great lunch in Oceana on the first day and then buffets there after that. They do also need to cook something other than the Paella poolside most days of the week - we were there for 10 days and only saw a BBQ once during that time - that type of service needs to be stepped up. The rooms were very comfortable but we did have 2 bathrobes that should have been binned as had holes in both - they were very quickly replaced with much newer ones. All in all very good and the Priviledge benefits worth having as a great beach area and Beach concierge and waiters there ( all wonderful and work very hard) and a nice private bar for the evenings ( great fresh Canapes)- all fabulous - one of the reasons we booked what we booked and ended up with despite the best efforts of the dreadful Blancha and Cecilia who should never treat guests like they treated us!

Fab holiday
Kim M, Perth and Kinross, United Kingdom
Tue Oct 17 02:50:00 EDT 2017
This was our first Time at the Dreams Riverea and it won't be our last. The hotel is beautiful. Our room was 2226 garden view with some sea view. The rooms are very big with really comfy beds The food was lovely we loved the French and the Italian didn't use main restraunt much. We spent most of our time at the beach as pools were a bit busy. And yes there was sea weed in the sea but hey what's a bit of seaweed could think of worst things and staff do there best to clean it up all day long. Staff ever there in the resort are all fab and will do anything to help you. You must try Cocobong it is truley amazing.

Honeymoon
Don_Pho, Windsor, Canada
Mon Oct 16 19:39:51 EDT 2017
This resort is top notch compared to all other locations I have been to. The resort, the food and the staff were all amazing. Left the resort for 4 excursions during our 7 day stay. Entertainment were all fun to attend and be apart of. A la carts were all amazing.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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