Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening.

Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. AMResorts® will now be welcoming small dogs. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
Kitchen
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN
King size bed or two double beds, Indoor Jacuzzi, Spacious, private terrace with outdoor Jacuzzi, Preferred Club privileges, Preferred location with beautiful ocean views, 443 square feet/41 square meters, King room: Up to 2 adults and 1 child.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9:00am-10:00pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7782reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CARL M.
Jan 03 2019
First of all, having six separate airline reservations made for a lot of extra work, including verifying baggage reservations, and checking-in in advance of each leg of our flights. Having to do everything six times for each process while utilizing Frontier's extremely UN-user friendly website, made for much frustration throughout the trip.   The 'un-natural' way we were forced to book the accommodations at Cancun Riviera Mayan was cumbersome and made for problems upon our arrival at the resort.  For example, we paid for 17 people, yet we were provided with four too few bed units for our party.  We brought this to the attention of the resort, who told us we had to deal directly with Apple Vacations, since they made the reservations.  After the 1st night, where we had up to 4 people in a single king-sized bed, we finally were able to obtain some assistance from the on-site Apple representative, who was able to prevail upon the resort's management to provide us with four cots.  Another example . . . Joann, me and our grandson, Julian Maneri, were booked into one room (I believe this was Apple's requirement).  However, the room we were provided had only a king-sized bed.  How are two adults and a child supposed to sleep in a one king-sized bed? Another example . . . Kristen White, Matthew White, Jackson White & Reagan White were all booked into one room which had only a king-sized bed.    While we were at the resort, and once we got the bed situation resolved, we were very pleased with the quality and cleanliness of rooms we were provided.  As requested and paid for, we had ocean views in all six rooms. However, we had requested (thru you and Apple) that all of our rooms would be in close proximity.  This request was not met, as we were spread out over several floors in several buildings.    The food was good, but not quite up to the standards of the Dreams Punta Canta we experienced four years ago.  Food and drink service levels, in the restaurants and around the pool, were very good.  The food itself was very plentiful, but maybe not quite up to the calibre we experienced in Punta Cana. Regarding our flights, we will never again book with Apple Vacations if they continue to utilize Frontier airlines.  From nickel-diming us on baggage fees and seat fees, to the previously mentioned Frontier phone app and website (which are absolutely terrible, inconsistent, and very frustrating to use), to the return flight which was close to 1.5 hours late in leaving Can
Customer Rating: 

Good and so-so
DONALD D.
Nov 06 2018
This being my 3rd all inclusive property maybe my expectations were a little high. First of all, the positives. Absolutely well maintained beautiful property. The pools were immaculate and all the surrounding grounds were well kept. All the bartenders were very friendly and helpful especially Rosalino at the pool bar. Plenty of activities were available day and night. Now for the so-so. The buffet food was just ok and the restaurants were not anything to write home about. We paid for the preferred club but to me it was a waste as the concierge there did not seem to care in the least. Also at other resorts usually the preferred club grants access to places that are kid free. Here was not the case. lastly, Be careful when the resort sets you up for a cab ride. Negotiate the price before hand especially into the town of Puerto Morelos. The driver wanted to charge us $40 one way for less than a ten minute cab ride!!! We walked back along the beach to the resort which was plenty safe. I would give the resort a 3 1/2 stars but the site would not let me thus the 3 star ratingMore
Customer Rating: 

Beautiful
MICHAEL S.
Nov 05 2018
We had an amazing time! It was a wonder experience with great service and accommodations.
Customer Rating: 

Hotel was great - Hotel Management very poor and did not care at all about the customer
MELISSA D.
Sep 05 2018
They did not give us the rooms we booked, hotel management did not care at all about the issue, even with the provided proof from the hotel. Staff at the restaurants and bars service was excellent. Rooms was nice but AC did not work right. Had to call to get water a lot otherwise if the management cared about the customers it would be different. I would not return here since they did not honor our requested rooms or care either.
Customer Rating: 

Amazing
TANEA B.
Aug 31 2018
The service was incendiary! This Resort is family friendly with exquisite views the pools the hot tub the entertainment was absolutely superb!
Customer Rating: 

Dreams Riviera Cancun
SEAN S.
Aug 28 2018
My husband and I stayed at Dreams Riviera Cancun for our Anniversary. We cannot rave enough about our experiences at this hotel. Every staff member went out of their way to be helpful, courteous, and so friendly. We will be recommending Dreams to all of our friends & family! Clever & Faustino at the pool bar are beyond amazing, they went above & beyond to make you feel at home & we had so much fun with them! Everything was perfect!!
Customer Rating: 

Dreams Riviera Cancun
ROSALIA R.
Jul 18 2018
I loved the hotel however the restaurant buffet had bad service and the food needed some variety it seems that everyday they had the same options, the beach water was so dirty however it was a mother issue not the hotel or staff but I wish I could have enjoyed the beach at least for one day, however the pool service and pool amenities were awesome also the hotel was very nice, we enjoyed the entertainment and the staff was amazing in making us feel welcome and helpful at all times during our stay, I can say that we had more positive experiences than negative they do have to improve their service at the buffet restaurant and perhaps add some fans in the main lobby it was just to hot to stay and enjoy the wonderful live music they had every night. I definitely think that the positive out wait the negatives so I totally recommend it.
Customer Rating: 

Best family summer vacation
JOVY M.
Jul 12 2018
It was the best summer vacation we had. The resort is nothing but excellent! The staff were very friendly. The whole resort is very clean and our rooms are very nice, the layout is very unique and beautiful. Food is great!
Customer Rating: 

Beach
TIMOTHY P.
Jun 23 2018
Beach was full of Seagrass and there was always a tractor going up and down beach which was not safe in my opinion because of all the kids around
Customer Rating: 

Food
TERENCE E.
Jun 23 2018
Food was marginal at best and that is being nice.
Customer Rating: 

Definitily not a high quality resort
EUGENII F.
Jun 10 2018
Your site rated this resort as 5 golden apples, I have been to over 15 different resorts in my life and I would give this hotel 3 stars at most. Very deceiving ratings system.
Customer Rating: 

TripAdvisor Traveller Reviews
Great experience
nicktrav2011, Philadelphia, Pennsylvania
Sun Feb 17 18:41:47 EST 2019
My family and I did a five-day stay at this resort and were very pleased. The staff was very friendly and the food was decent. We were preferred members but I’m not sure made a whole lot of a difference. there was a lounge with food all day long and an opportunity at some special seating on the beach. The pools fill up very quickly with no seats available as of 9 AM. We had to purchase a special cabana on the beach for $40 per day which was nice but the additional cost was not appreciated. I thought the birthday breakfast was terrific and we enjoyed that every morning. There was 24 hour room service and the kids actually ordered food after going out at night. They made a really good effort at entertaining people with different features and shows each night. The highlight of the resort without a doubt was Jesus the pool concierge who was wonderful attentive friendly and constantly mindful of the needs of the hotel guests. Bravo Jesus. This gentleman is an absolute asset to dreams Riviera Maya. I would come back just to see him again.

Great Rooms and Service, Nice Grounds except for Pool area
Kib12345678, Charlotte, North Carolina
Sun Feb 17 12:39:15 EST 2019
Would recommend! Best things: Rooms and Staff. Worst things: pool area and noise. Rooms: large shower with great water pressure and hot H2O. Large 2 sink vanity. Comfortable and spacious with nice amenities like robe, slippers, water, sunscreen, incense, etc. Jacuzzi tub had black floaters so did not use. If you are located in Building #1 with rooms 24 - 32 you WILL hear lots of noise from the workers pushing their carts along the fence outside your front doors which faces the outer edge of the resort. Noisy service carts at all hours of the day! The lobby area is beautiful and a great place to hang, and home of many of the evening entertainment options. The grounds are lovely and pleasant to stroll. Service: Staff are very friendly, helpful and cheerful. And they are abundant and come by very frequently. When you order a drink, you may not get it the same way each time - some variability and they don’t always understand exactly what you are asking for, but in time they start to know what you want. They do appreciate tips, so plan on that even though all inclusive. Shout out to Oscar! Pool Area: Chair setup around the 3 pools and beach is not ideal. It really feels like everyone is sitting on top of each other. Adding to the problem, the staff is in a constant state of tear down and set up for weddings and evening events. This means men in jumpsuits are constantly coming through, with noisy carts, setting up light poles, chairs, tables, you name it - all in the pool vicinity. And they relocate the lounge chairs which makes the crowding matter worse. Lounge chairs seem to have an uncomfortable bar that hits you in the upper rear/lower back. On the bright side, towels are abundant and we could always find an open chair AND UMBRELLA at any time of day. It’s a hectic scene, not very peaceful. The two hot tub areas are much more serene, but the H2O is scolding hot and we had to get the workers to turn on the jets for us every time. Infinity pool has two ledges in it, which no one sees and they trip off it - it surprises you but no one gets hurt or spills their drink. Baby pool is a waste of space. Also one of the two bathrooms was out of service for some major plumbing issues, and that made the one working bathroom a bit over-used and often out of toilet paper. All Ages: We liked the mix of all age ranges, but that did include a growing number of children towards the end of our stay which seemed like a winter break effect. Also the number of large groups and families seemed to increase, where beginning of our trip felt like more couples. Food: It was better than similar places we have stayed at, actually pretty good and they do manage to provide good variety in a small amount of property space. Italian, Mexican, French, Seafood and Steak + Hibachi which you need a reservation for if you want the show table - do this as soon as you arrive.

Best Way to Beat the Cold!
Maria G,
Sun Feb 17 11:13:31 EST 2019
Wow! Dreams Riviera Cancun went way beyond my expectations. The property was beautiful and well laid out. The service all over the resort was way over fantastic. The food and restaurants were just plain amazing! Our room was gorgeous with a beautiful view. Pluses... The layout of the resort makes it easy to get around. The food was so good; I haven't eaten that good for that many days in my whole life! All the restaurants had great service and choices for any kind of diner. They were particularly attentive to food allergies, specific dining, etc. Every single staff member was intent on positive customer service. They always greeted with a smile. Our room was extremely comfortable and cleaned well everyday. The Fitness Center had new equipment, was extremely clean and had a staff member on hand to help out if needed. Concerns - The area they use for nightly entertainment isn't laid out well, so it's hard to see. They need a larger open area for seating to watch. The bathroom in room is not a separate room. So it's a little weird. The shower was difficult to work and basically no water pressure. The staff tried to address our concerns about the shower, but basically it came down to the fact that their hot water is turned up too high. We adjusted/adapted. The dinner on the beach is not quite up to the $200 US they wanted. We used a type of resort cash, so we weren't out any money, but definitely not worth it. Overall, this is truly a fantastic place to vacation. I would go back in a heartbeat. Special shout out to the following staff: Erica and Ivonne at the Front Desk, Pedro, Oscar, Gabriella, Moises, and Mauricio of the restaurant staff. And the waiter at the Lobby Bar who took such good care of us, but didn't get his name. Dreams has sold me on their service and comfort. They know what they're doing!

Dreams was a nightmare
FlyN50,
Sun Feb 17 05:47:02 EST 2019
If you are looking for a quality location with excellent customer service, this is NOT the place. My husband booked what he thought would be a romantic excursion to celebrate Valentine's Day. What we experienced was a lack luster encounter full of pushy salespeople. Upon arrival, after receiving our keys, we were handed off to our first encounter with the staffs reason for employ - the upsale. A very pushy salesperson spent 30-45 minutes trying to convince us to have 90 minute presentation the following morning to learn the benefits of committing to being locked in to vacation with their properties worldwide. My husband and I were familiar with this presentation because we had spent a full morning in Punta Cana trapped in a presentation for the Dreams property there. We told the staffer this. His response was "just play the game and get the coupons for free stuff." We refused the presentation. The following morning, we received a phone call, once again urging us to attend the presentation. Again, we refused. When my husband tried to use the coupons that were provided for the "free stuff", he was given the full disclosure about the coupons. Only a certain amount can be used for services. The balance you have to pay - and that turned out to be about a 20% discount. The property is VERY NOISY. The walls are paper thin. We were given a room next to a family with very small children. At 3am in the morning, we were awakened by the screaming of one of the children. We asked to be moved to another room. We were told that the family would be checking out the next day. We asked them to please not put another family with children next to us. They did anyway. We visited a restaurant for dinner. We were presented the menus - which included another attempt to upsale the dinner and purchase premium wines. What happened to all inclusive?? The beaches were overly crowded. We were told that they have plenty of lawn chairs to accomodate all of their guests. They did not. And as mentioned in some of the other reviews, the food portions are very small. I know that as Americans we are accustomed to large portions - but these were ridiculously small. And the cattle call restaurant is a joke. One morning we waited 20 minutes for the staff to replenish the bacon. There are so many other things that I could mention - like the inattentiveness of staff. Customer service is truly lacking because the main focus of this property is the sale. Do not visit here if you want to have a relaxing, enjoyable vacation.

Dreams Mayan Riviera -- excellent vacation
Freedom627956,
Sun Feb 17 05:35:20 EST 2019
Returned earlier this week from a one-week stay at the Dreams Mayan Riviera. We travelled as a couple, and have visited many places throughout Mexico and the islands over the years, and this was one of the better ones. The staff is excellent and attentive, food good, and beach a bit weedy and breezy,but enjoyable. Pool area was busy and crowded for my taste, but we recognize it was peak season The only negative in our mind was the fact that the buffet was closed for repairs for the duration of our stay and often we would have liked a less formal option for dinner. The resort did an admirable job juggling restaurants to compensate for the lack of the buffet. We never had to wait long for a seating. As well there could be some improvement on evening entertainment in the lobby area - ie only one night, a piano player. We have stayed a many places where there was a variety of evening entertainment, every night. (Best for this is Cuba!) I have one important suggestion to management. The lobby walkways over the water feature need to be better marked or lowered to be even with the floor. On our second day there, I tripped over the lip (one closest to the front exit next to the bar) and did a faceplant on the floor. I was slightly injured and very embarrassed. This was early in the am, after breakfast -- so no drinking involved. The staff nearby were very upset and indicated that this should be passed on to management, as others have also tripped on these wooden walkways. I was not seriously injured, just a few bruises, but could have been. I would appreciate if someone could reply as to whether this will be addressed as this seems to be the only way to directly email the resort. Other than that a good holiday and will be back if not to this Dreams, others.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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