Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymooners: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

The luxurious Dreams Riviera Cancun takes its personality from its incredible location - just 30 minutes from the "hot" excitement of Cancun, yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera's most sought-after sights. This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Meet new people from around the world. Share stories about your remarkable day then get ready for another whole new world the next. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening. The supervised Explorer's Club keeps your kids totally entertained with exciting games, adventure, and exploration from 9 a.m. to 10 p.m.

"Home" will be your uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors, and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences. Upgrade to the Preferred Club to enjoy VIP status and amenities.

A great vacation requires great meals. Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an, which is a project that assists with socioeconomic development and environmental culture.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREF CLUB OCEAN W JACUZZI
517 sq. ft., King or 2 doubles, Ocean-view, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Bathrobes/slippers, Safe. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9am to 10pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6076reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wedding of our Dreams
Alyssa V,
Thu Aug 17 14:01:13 EDT 2017
We were off to a rough start with our first wedding coordinator Delia who eventually left Dreams and passed our wedding assignment off onto another coordinator Fernanda. Fernanda is a coordinator sent from heaven. She's an angel. Once she heard about the many inconveniences that we had to go through with the first coordinator she immediately called us and reassured us that everything was going to go perfectly! She answered our emails quickly and reviewed our wedding planning documents to make sure all is what we wanted. When we arrived to Mexico she greeted us with a welcoming smile and a warm hug! She went above and beyond and honestly we'd recommend anyone who is looking to get married to go to Dreams Riviera and ask for Fernanda as their coordinator! The photographer was excellent as well as the DJ for our wedding. Our family and friends had nothing but great words to say about the hotel and the wedding. We've been to this hotel twice! Once on our own to see the hotel prior to our wedding and the second time for our wedding with our family and friends. This hotel is phenomenal with their services. Everyone has a welcoming smile and always looking to see what they can do to make your experience better! The food is phenomenal as well. Any of their restaurants on site even the buffet serve excellent food. One thing you must try that my husband and I did both times we visit Dreams was the spa! So relaxing!!! It's a must must to on your trip to this hotel. We definitely plan on going back many more times. Maybe even a future 10 year vow renewal in the future! Lifelong memory made that will never be forgotten.

Very Detailed Review From Picky Family Traveler
Like2BeFit, Houston, Texas
Wed Aug 16 11:15:04 EDT 2017
We just got back from Dreams last week. I'm an experienced traveler and super picky. I love high-end resorts...even now that I have 1 baby and a toddler. Overall, this resort is great and we will probably go back. Here are my details: I'll address the "negatives" that I saw on here before I went - the items that made me worry before I left. -Seaweed: There is some...but it really depends on the day. A couple of days we were there we couldn't even swim in the ocean because it was floating in the water. But, then after it rained one day...there was almost none. The resort has a big tractor that they use to clean up the beach area all day long and it does help. I wouldn't let this stand in your way of coming. My favorite beaches (most beautiful with calm waters, white sand, etc) are Punta Cana and Grand Cayman. Riviera Maya beaches have slightly darker sand bu the water is a beautiful turqoise color. It just depends on what area you are in and what time of the year for the seaweed. -Unsafe drinks: A lot of people have been talking about how resorts are using tainted or cheaper alcohol that can be dangerous. We didn't experience this at all. The AM Resorts are also an American company and they have been around a long time. If you are worried - just stick to wine and beer. -Food quality: Overall, we thought it was great. Mexican resorts are going to be a little different than the US (obviously) but you can still get almost everything you want here and we were not bored with the selection. Is it super gourmet? Not exactly...but we had a lot of great meals and they have tons of stuff for kids (not just chicken nuggets, etc). See below for more. -Mosquitos: They do have some here. I'm from Houston and I didn't think the ones here were as bad (or as big) as the ones in the states. They provide a natural spray in your room to use or you can bring spray or wipes (good for kids) with you. We only used it once when we were dining outside one night. -Air Conditioning: We didn't have an issue in our room. It stayed around 74/75 during the day and then got colder at night. It may not get super cold - but that's because it's really hot outside and the room has a lot of large windows, so if you leave your blinds open or door open a lot it's going to take longer to cool. All of the restaurants were cool, except the Asian restaurant was a little warm but that's only because they had the fire from the hibachi going. The lobby is open-air so it's going to be warm. There were plenty of places to cool off. -Pools and chairs: The pools were really great and we didn't find it too hard to find a chair. They have a lot of umbrellas so if you need shade it isn't an issue. They also have some out on the beach. -Complaints about weddings: I saw many reviews where people were complaining about all of the weddings. I really don't get this. Yes, they do have weddings there almost every day or night but most look amazing and the guests are all dressed up and having fun. They were all professionally done and I felt it made the resort even more attractive. Rooms: Overall they are very nice and attractive. The beds are comfortable and the bathrooms are very spacious (they are just separated by one wall so there is a small privacy issue).My only complaint is that the shape of the room isn't great and makes it hard to have a crib in the room. Although the bathroom area is big (which is great for beach location) - the room part is a little cramped. Just keep this in mind if you have 2 kids or need a crib - you may need to get creative with your suitcases, etc. Also - be really careful of the shower hot water. It's super easy to hit the nozzle and change it to scalding hot water. We had to guard it when we were showering off our kids. I would suggest to the hotel that they adjust it so that it never gets above a certain temp. I accidentally turned it too hot for me and almost got burned. Neighbors can be an issue - so if you have little one (or even for you) I suggest putting a white noise (we like Pink noise) on your phone. Your phone can plug into the speakers/clock on the nightstand and drown out noise. We had a plunge pool and it was great. There isn't much privacy outside - especially if your neighbors are out, but if you have kids they will love it! Sometimes it was just easier for us to let them swim there (like after naps) than hauling all our stuff to the main pool. I would highly recommend it. Having a minibar with stocked bottled waters and beer was great. I wish they could have put a few mini bottles of wine in there too. The internet was hit or miss. If you have more than 3 devices (laptop, ipad, phones) per room - it will kick one of them off. Sometimes the speed seemed ok then other times I couldn't connect. I recommend getting the Mexico plan added to your phone for data reasons. They can back date it too so if you get there and realize you have a lot of charges (turn off roaming) call your provider. Restaurants/Food: The World Cafe (buffet) was really amazing. They had a ton of variety and they changed it up most days (at least for lunch and dinner). They have a healthy section and also a kids section which was great. We really liked Portofino and should have eaten there more than once. The poolside buffet at Barefoot grill was good and convenient during the day for the kids. I would have liked to see some fresh fruit or grilled vegetables to go along with the burgers and fries, but they did offer a veggie pizza. I would have also loved some fresh grilled fish or grilled fish tacos outside. It was nice that they made paella and fajitas some days out by the pool and also served fresh coconuts (rum optional). The gardeners around the property will also cut one down for you (my son absolutely loved that!). As for pool drinks - I would have liked to have my pina colada and strawberry margaritas made with some fresh fruit. Most of the tropical drinks were not made with fresh fruit - so I stuck to Rose wine (which was good), mojitos and other drinks that were made with fruit juice (vs. syrup). The Coco Cafe was great...another bonus for kids and also coffee lovers. They have a lot of coffee drink options (and milks) and we loved it. The deserts weren't as good as some of the other Dreams, Now and Secrets. Usually one of the restaurants has a warm chocolate cake or something other than the cold deserts that can be found at the buffet (maybe we missed it?!). They were good but just the same everywhere. The other courses had lots of options and I felt like each restaurant was different. Even the kids chicken fingers at Himitsu weren't the standard nuggets...they had a panko breeding which was great. Overall the staff were friendly and nice. The gym was small (above the spa) but had a variety of equipment and was kept very nice. I enjoyed taking the yoga classes every day (they have a separate large yoga room) and they offer spin sometimes too. The spa was great and my massage by Laura was perfect. The services are pretty pricey though ($185 for 50 minute massage). Also, beware when you check in if they tell you that you will have $200 in resort credit to use at the spa. This is NOT the case. They failed to give me my coupon book and explain. Basically you will get a book of coupons and you can only use one at a time and the max at the spa is $40 and can't be combined with anything else. It's just a way to get you to spend more money so just be aware of that. The spa was great though and the outdoor hydrotherapy circuit is great to do by yourself or your significant other (that part is co-ed). The grounds are beautiful with tropical landscaping and gorgeous plants. The lighting at night was also really pretty. We enjoyed the shows every night too. My only complaint about that is they should make them non-smoking even if they are outside. They put up chairs for everyone to sit and watch but multiple nights we ended up having to move because someone would sit down next to us and smoke cigarettes or a cigar and I didn't want my baby breathing it in. It's a shame people can't watch a short show outside without lighting up. I also wish that they had more dinners out by the pool. Twice they advertised on the SunDial (newsletter) that dinner would be out by the pool (like the Mexican buffet) but then they ended up moving it inside to the World Cafe. I can understand if it's due to weather - but at other AM Resorts we loved having a change of scenery and dining outside by the pool or beach on those special nights. Tips for little kids and babies: High chairs were available and staff accommodating. Bring extra fruit and snacks to your room from buffet or get from coco cafe. Bring a stroller if your baby is little. There are places to park them and ramps. I saw many around. The explorer club is 3-12 but they actually have a little room for babies and parents but they don't advertise it. Our kids loved it! There is a ball pit and lots of toys. We were able to also take our 4 year old in there. The explorers club looked like a lot of fun but our son just didn't want to stay since he's still little. I think the older kids were having a blast. There is also a small playground outside of the explorers club that we found and anyone can use. Again...they don't tell you or put it on the map so just ask. I wish they had more activities for kids outside of explorers club for parents that don't want to leave there kids. Also more adult classes like cooking, etc. the yoga was good. Bicycle would have been good but it was 10 and up. Maybe they could include trailers and helmets for smaller kids. Overall we loved it and will return.

Family Birthday Celebration
nanab905,
Wed Aug 16 09:44:21 EDT 2017
We really enjoyed out stay at the resort. The food, shows and activities were very well planned and very enjoyable. The facilities were clean and the staff very friendly. The excursions to town shopping, fishing and swimming with the dolphins were easy to arrange and enjoyable as well. Snorkeling was amazing! A HUGE shout out to Cancun Sailing and Victor and his crew. They are "beyond" accommodating and truly want you to have an amazing snorkeling experience.

Amazing.
Bear B, Manchester, United Kingdom
Wed Aug 16 07:34:30 EDT 2017
Amazing hotel, food, facilities, beach, restaurants and staff they could not do enough for us! We went to our friends wedding it was a fantastic day. Would highly recommend the hotel can't wait to go back.

Good hotel but nothing special
Juan P, Miami, Florida
Tue Aug 15 14:36:08 EDT 2017
We had a ocean view room on the forth floor. The room was ok although it felt crowded with the four of us. The kids were bored after just a day at the hotel pool and beach. The pool had a lot of adults drinking and the beach was full of seaweed. The staff were super friendly but were not trained or knowledgeable. We had problems with room service, food and drinks etc. They fixed it in the end but it took multiple tries. The construction is a hastle but for us it was not a big deal except for the one elevator.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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