Cancun

Dreams Riviera Cancun Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Ocean View room or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury.

When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening.

Your Unlimited-Luxury experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka an.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Ideally located between Cancun's southern tip and Playa del Carmen, next to Puerto Morelos, a small colorful Mexican town with beachfront restaurants and bars. Just a short 20 minutes drive south of Cancun International Airport.
Address: CHETUMAL-PUERTO JUAREZ
DEL BENITO JUAREZ, PUERTO MORELOS
QR

MX
Local Phone: 011-52-998-872-9
Toll Free Phone: 866-2DREAMS
Fax: 011-52-998-872-9210
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 3

Swim-up Bar
Two pools with swim-up bar and one is a Show time pool with stage. Two children's pools
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Raquetball: Complimentary
Other Sports: Beach Volley Ball, Football, Soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, spring-fed cenotes, lush tropical gardens and a palm-studded beach. AMResorts® will now be welcoming small dogs. Each room with at least one Jacuzzi, Excellent for romantic getaways, honeymoons and weddings. There is a Lovely gazebo on property. Provides a casual elegance in an intimate and relaxed atmosphere suiting couples and families. Beach: Palm-studded swimmable beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 486
Year Opened: 2009 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
PREFCLB OCN PLUNGE
538 sq. ft., King or 2 doubles, Ocean-view, terrace with plunge pool & exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
Kitchen
PREMIUM DELUXE GARDEN PLUNGE
710 sq. ft., King or 2 doubles, Terrace, Garden/tropical view, Plunge pool, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slippers, Stocked mini-bar, Safe, Sound system.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM OCN
452 sq. ft., King or 2 doubles, Balcony, Ocean-view, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Sound system, Internet ($), Stocked mini-bar, Safe, Bathrobes/slippers.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREMIUM DELUXE GARDEN
452 sq. ft., King or 2 doubles, Balcony, Garden/tropical view, Bathroom with jacuzzi,Separate shower, MP3 docking station, Sound system, Internet ($), Safe, Bathrobes/slippers, Coffee maker, Stocked mini-bar, 32" satellite TV
Other Amenities -
Air Conditioning
Shower
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED CLUB OCEAN
King size bed or two double beds, Indoor Jacuzzi, Spacious, private terrace with outdoor Jacuzzi, Preferred Club privileges, Preferred location with beautiful ocean views, 443 square feet/41 square meters, King room: Up to 2 adults and 1 child.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB HYMN SUITE OCF
678 sq. ft., King bed, Oceanfront, Terrace with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, Internet ($), MP3 docking station, Sound system, Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB OCEAN VIEW POOL FRONT
517 sq. ft. Preferred Club amenities including private Preferred Club lounge with hors d'ouevres and premium liquors, complimentary internet access in-suite, preferred status and amenities. Spectacular ocean views and located in front of pool.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB WITH PLUNGE POOL
538 sq. ft., King or 2 doubles, terrace with plunge pool & indoor jacuzzi 32" satellite TV, MP3 docking station, Internet ($), Bathrobes/slipp
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFCLB MSTR OCF
1206 sq. ft., Kind bed, Oceanfront, Balcony with exterior jacuzzi, Bathroom with jacuzzi, Separate shower, 32" satellite TV, MP3 docking station, Internet ($), Safe, Stocked mini-bar, Bathrobes/slippers. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Dreams Riviera Cancun Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-Nine Restaurants/Five Bars
There are 9 Restaurants at Dreams Riviera Cancun Resort & Spa:
Himitsu - Specializing in Pan-Asian cuisine. Dinner only, a la carte from 6pm to 10:30pm. Dress Code: Casual elegance- neat attire, long pants for men.
Coco Cafe - Enjoy various coffees, teas, pastries and deli snacks throughout the day. Open from 10am to 10pm.
Bordeaux - A la carte French cuisine served in a romantic setting with wine cellar. Open for dinner from 6:30pm to 10:30pm. Dress Code: Casual elegance-neat attire, long pants for men.
World Cafe - The main casual themed restaurant featuring a variety of local & International cuisne served buffet style. Open for breakfast (7am to 11am), lunch (12:30pm 3pm) and dinner (6pm to 10:30pm). Dress Code: Casual
Portofino - Exploring the flavors of the Mediterranean and Italian cuisine. Dinner only, a la carte 6pm to 10:30pm. Dress Code: Casual elegance, neat attire, long pants for men.
Seasside Grill - A la carte steak house. Open for dinner from 6:30pm to 11pm. Dress Code: Casual
Oceana - Offers a variety of a la carte fresh grilled local and International seafood specialties. A la carte breakfast (10am to 12pm), lunch/snack bar (12pm to 6pm) and a la carte dinner (6pm to 10:30pm). Dress Code: Casual
El Patio - Authentic a la carte Mexican restaurant with the aromas and flavors of thistraditional cuisine. Open for dinner from 6pm to 10:30pm. Air conditioned
Barefoot Grill - Located by the pool, order snacks and drinks during the day and early evening. Open 10am to 6pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-bungee, Ocean Trampoline, Yoga, Cooking Lessons, Dance Lessons, Spanish Lessons, Bocce Ball, Billiards, Ocean Kayak, Tennis (nearby for a fee)
Nightly Activities & Entertainment:
Theme Parties, Live Music, Shows, Desires Nightclub, Movies (on beach)
CHILDREN'S PROGRAMS
Explorer's Club- Open from 9:00am-10:00pm. Activities Include: Playground, Ocean Trampoline, Sand Castle Contests, Story Telling, Treasure Hunts, Arts & Crafts, Game Room, Video Games, Movies, Camp Out (on beach, weekly). Red Cross certified staff.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Babysitting Fee: Varies
Advance Notice for Babysitting: Yes.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2938 Recommend
2938 past Apple Vacationers would recommend Dreams Riviera Cancun Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7601reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Good and so-so
DONALD D.
Nov 06 2018
This being my 3rd all inclusive property maybe my expectations were a little high. First of all, the positives. Absolutely well maintained beautiful property. The pools were immaculate and all the surrounding grounds were well kept. All the bartenders were very friendly and helpful especially Rosalino at the pool bar. Plenty of activities were available day and night. Now for the so-so. The buffet food was just ok and the restaurants were not anything to write home about. We paid for the preferred club but to me it was a waste as the concierge there did not seem to care in the least. Also at other resorts usually the preferred club grants access to places that are kid free. Here was not the case. lastly, Be careful when the resort sets you up for a cab ride. Negotiate the price before hand especially into the town of Puerto Morelos. The driver wanted to charge us $40 one way for less than a ten minute cab ride!!! We walked back along the beach to the resort which was plenty safe. I would give the resort a 3 1/2 stars but the site would not let me thus the 3 star ratingMore
Customer Rating: 

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Beautiful
MICHAEL S.
Nov 05 2018
We had an amazing time! It was a wonder experience with great service and accommodations.
Customer Rating: 

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Hotel was great - Hotel Management very poor and did not care at all about the customer
MELISSA D.
Sep 05 2018
They did not give us the rooms we booked, hotel management did not care at all about the issue, even with the provided proof from the hotel. Staff at the restaurants and bars service was excellent. Rooms was nice but AC did not work right. Had to call to get water a lot otherwise if the management cared about the customers it would be different. I would not return here since they did not honor our requested rooms or care either.
Customer Rating: 

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Amazing
TANEA B.
Aug 31 2018
The service was incendiary! This Resort is family friendly with exquisite views the pools the hot tub the entertainment was absolutely superb!
Customer Rating: 

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Dreams Riviera Cancun
SEAN S.
Aug 28 2018
My husband and I stayed at Dreams Riviera Cancun for our Anniversary. We cannot rave enough about our experiences at this hotel. Every staff member went out of their way to be helpful, courteous, and so friendly. We will be recommending Dreams to all of our friends & family! Clever & Faustino at the pool bar are beyond amazing, they went above & beyond to make you feel at home & we had so much fun with them! Everything was perfect!!
Customer Rating: 

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Dreams Riviera Cancun
ROSALIA R.
Jul 18 2018
I loved the hotel however the restaurant buffet had bad service and the food needed some variety it seems that everyday they had the same options, the beach water was so dirty however it was a mother issue not the hotel or staff but I wish I could have enjoyed the beach at least for one day, however the pool service and pool amenities were awesome also the hotel was very nice, we enjoyed the entertainment and the staff was amazing in making us feel welcome and helpful at all times during our stay, I can say that we had more positive experiences than negative they do have to improve their service at the buffet restaurant and perhaps add some fans in the main lobby it was just to hot to stay and enjoy the wonderful live music they had every night. I definitely think that the positive out wait the negatives so I totally recommend it.
Customer Rating: 

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Best family summer vacation
JOVY M.
Jul 12 2018
It was the best summer vacation we had. The resort is nothing but excellent! The staff were very friendly. The whole resort is very clean and our rooms are very nice, the layout is very unique and beautiful. Food is great!
Customer Rating: 

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Beach
TIMOTHY P.
Jun 23 2018
Beach was full of Seagrass and there was always a tractor going up and down beach which was not safe in my opinion because of all the kids around
Customer Rating: 

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Food
TERENCE E.
Jun 23 2018
Food was marginal at best and that is being nice.
Customer Rating: 

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Definitily not a high quality resort
EUGENII F.
Jun 10 2018
Your site rated this resort as 5 golden apples, I have been to over 15 different resorts in my life and I would give this hotel 3 stars at most. Very deceiving ratings system.
Customer Rating: 

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Everything was Good - Not GREAT
RANDY V.
Apr 23 2018
We were disappointed in the buffet restaurant. The staff were not attentive at all. We were constantly asking for something to drink or salt. The food was not good, cold. However the hotel itself was beautiful. The rooms were clean, the pools were nice, plenty of seating everywhere. Loved the infinity pool looking out on the beach. The beach was FULL of SEAWEED! Not a fan of that at all. Not sure we will be back to this resort, but we do love Dreams so I'm sure we will try another one somewhere's else.
Customer Rating: 

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TripAdvisor Traveller Reviews
Overall an incredible experience
135336643235753,
Thu Dec 13 12:41:18 EST 2018
We got married at the dreams riviera in the beginning of November and it was absolutely beautiful. Our assigned wedding coordinator, Susana, was incredibly thoughtful to my vision (it was just us and our kids, so we wanted to keep it very simple) while still beyond exceeding our expectations, our first meeting happened to be my birthday, and she surprised me with champagne and cake!! She walked me from my room to my husband on the beach, held my 4 month old son during the ceremony for me, came to see us during our romantic dinner on the beach (expensive but a must!!!!), and also gifted us two of our wedding photos on 5x7 prints with a lovely note. She truly was amazing. Our ceremony was in a quiet corner of the private dreams riviera beach. You should note if you’re getting married here, whether there is 4 of you or 100 of you they will not shut down surrounding areas for you. Not at all an issue for us, but we saw multiple larger weddings take place right next to full pools and above full restaurants. One even had a rehearsal dinner directly down the strip between the two pool areas and neither pool was closed. Something to be aware of. The buffet food was exceptional and we ate there for breakfast almost every morning. One of the waiters, an older gentleman by the name of Pedro, made sure we were sat with him every time we came into a restaurant he was working in and even brought my husband a special seltzer drink when he had an upset belly. He was great our whole stay. We tried all of the restaurants except the seafood one and the Japanese one (Japanese was closed for renovation) and they were all incredible. Portions are smaller than we were used to but America’s are much larger than most places in the world. We were never made to feel uncomfortable for having an infant with us, everyone was very accommodating and loved talking to him and playing with him. At some points it was almost annoying how many times they knocked on our door, but it was always because they were bringing gifts for us so we were never rude to them. Maybe just because we were newlyweds and celebrating my birthday. Just often came during nap and shower times. If you put up the do not disturb sign, the front desk will just call you and tell you someone’s outside the door for you. We stayed in two preferred level rooms and loved them. Jacuzzis on the balcony are awesome. Our jetted tub in the room only worked sometimes but our daughters was fine. Seems they shut the hot water off at night, which sucked since we both often wake up with back pain and take hot showers at home. Kind of a bummer but we managed. Should also note the resort is an open air design, which is nice, but warm. The hallways are all outside. The temperature adjuster in the rooms is 100% for show, you have zero control over the temperature and it doesn’t get very cool. You adjust after a couple days but if your stay is short and you aren’t from a warm place, you’ll feel very hot. In room refreshments left much to be desired, especially since we were in the preferred level rooms and had the “upgraded” mini bar. Not a huge deal though. Room service and preferred lounge were both wonderful. Though it says tips are included, bring at least $100 in dollar bills and tip anyone that helps you. They absolutely deserve it. All in all we had an incredible experience and our wedding was perfect. We were very happy and hope to come back next year for our anniversary nights.

Loved
ayres_20, La Salle, Colorado
Thu Dec 13 09:11:06 EST 2018
My family and I, husband, in laws and children ages 5&7 stayed at Dreams Riviera Cancun and absolutely love it. The kids enjoyed the pool (ocean was a bit rough and seaweed out of resorts control was present)! We enjoyed our rooms preferred club plunge pool connecting rooms! We love the waitstaff Francisco in particular! Great resort. We will be back next year.

Great family place
Chris V, Ottawa, Canada
Thu Dec 13 08:53:02 EST 2018
Wow talk about a room with a view -thanks to unlimited vacations. Good service, great food choices and variety. Our room was just short of palatial with double siding doors- the beach and ocean insight while enjoying our jacuzzi on the balcony. Special shout out to Rene and Moises at the 'surfside' grill.

Stay at Dreams Riviera Cancun Resort & Spa
ClariGC, Houston, Texas
Wed Dec 12 12:01:11 EST 2018
We came here for a wedding and noticed that there were a lot of weddings over the weekend. We loved the customer service. Everyone is very friendly, the rooms are very clean, and they provide entertainment throughout your stay if you are there on the weekend. I am not sure of their entertainment during the week. You do not have to leave the resort for anything. Our favorite part was room service 24/7. They have so many restaurants, but we were unable to try them all. However; the ones we did try were delicious, especially the Mexican Restaurant. The only complaint that we have is that the club upstairs turns on the light at 12:40. Being in Cancun/Riviera Maya, we thought it would end at 2:00 a.m. or later. But this is coming from a group that likes to party.

WOW!!!
NewlyTravellers, Paramus, New Jersey
Wed Dec 12 08:57:07 EST 2018
I don't think WOW is even the best word to use, i was blown away by this place. Checkin: Smooth and easy, greeted at the entry way and taken to preferred club, had a seat in comfortable surroundings with a nice cold drink and some Hors D'oeuvres From here we were taken to our Suite (Grand Master Suite Ocean Front 3rd Floor) Escort was full of a information and pointed out all the good places to be, when we got to the room Well WOW it was huge, immaculate condition and the view was breath taking. Beds were super comfortable. We got to experiance every restaurant whilst staying here also the kids used the kids club everyday, the evening shows were different each night and super impressive. the rest of my party arrived a couple of days later and experienced the same service and they were super impressed. We spent our days by the Cabana which are a great place to be, my advise is invest in the Cabanas they are super worth it. There is absolutely nothing i could fault about this place and we have already rebooked our return. Thank you Dreams Riviera Cancun for making my Vacation and my Birthday one i will never forget!!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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