Cancun

Dreams Puerto Aventuras Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Dolphin View or Honeymoon Suite Dolphin View or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Puerto Aventuras Resort & Spa welcomes you with crystalline pools, hideaway beach spots and the shade of palms and thatched palapas. Watersports, swimming with the dolphins and manatees at the on-site dolphinarium, bike tours, and beach combing are favorite activities here.

All guest rooms and suites are truly luxurious with private balconies or terraces and brilliant views of the multi-hued Caribbean or the yacht-filled bay.

Choose among six restaurants offering sumptuous a la carte dining and five exquisite bars and lounges. Guests have the option to Sip, Savor & See as part of the privileges of Unlimited-Luxury. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and participates in recycling programs, guest education, and community support projects.

Find more information about Dreams Resorts & Spas.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Dreams Puerto Aventuras Resort & Spa is located 15 minutes south of Playa del Carmen in Puerto Aventuras on a private beach north of the Mayan ruins of Xcaret and Tulum. 60 minutes from Cancun International Airport.
Address: CARRETERA CHETUMAL PTO KM 269
PUERTO AVENTURAS
QR

MX
Local Phone: 011-529848753000
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
The hotel boasts a 30-person, oceanfront Jacuzzi!
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Redesigned with the highest standards of excellence, Dreams Puerto Aventuras Resort & Spa sits like a jewel on the south east coast of Mexico's Yucatan Peninsula, serenely placed in a secluded picture perfect, sugary sand beach. Dreamlike playground features exquisite rooms, true gourmet dining and premium beverages, swim-up bars and lounges, a world-class spa, Explorer's Club for kids, Wi-fi in all rooms & public areas (fee required). AMResorts® will now be welcoming small dogs. Beach:
Total Rooms: 305
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
WiFi throughout all sleeping rooms ($). Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
PREFFERED CLUB OCEAN VIEW
Room in preferred location and includes one king bed or two doube beds. Private, furnished balcony or terrace features beautiful ocean views. Room also includes a spacious bathroom, a minibar, Preferred Club privileges, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON DOLPHIN VW
Guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and amazing views of the dolphinarium. Room also includes a minibar, a spacious bathroom with a tub and shower, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DEAL OF THE DAY NON-REFUNDABLE
Deal of the day category. Non refundable.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Kitchen
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE GARDEN FAMILY
Room includes one king bed or two double beds and a sofa bed. Furnished balcony or terrace features views of the gardens or pool. Room also includes a minibar and a spacious bathroom with a bathtub and shower. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 3
Other Amenities -
PREFERRED CLUB OCEAN FAMILY
Elegant room includes two double beds and a private, furnished balcony with amazing ocean views. Features include a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 2
Other Amenities -
DELUXE GARDEN
Guestroom includes one king bed and a private, furnished balcony or terrace with views of the beaufitul gardens. Spacious bathroom features a bathtub and shower. Room also includes a minibar, concierge service, and more. 422 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
DELUXE OCEANVIEW
Room includes one king bed or two double beds, and a private, furnished balcony or terrace with stunning views of the ocean. Features include a minibar, concierge service, and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE POOL VIEW
Spacious guestroom includes one king bed or two double beds, and a private, furnished balcony or terrace with pool views. Room also features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
HONEYMOON JACUZZI OCEAN VW
Elegant guestroom includes a king bed and a private, furnished terrace with a Jacuzzi and incredible ocean views. Room also includes a spacious bathroom with a tub and shower, a minibar, Preferred Club privileges, and more. 444 square feet.
1 King Bed Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
PREFERRED CLUB DOLPHIN VW
Guest room includes a king bed or two double beds. Preferred location and a furnished, balcony or terrace with amazing views of the dolphinarium. Room also includes a spacious bathroom, minibar, Preferred Club privileges, and more. 422 squre feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE OCEAN VIEW FAMILY
Guestroom includes one king bed or two double beds and a sofabed. Room features a balcony or terrace with beautiful views of the ocean, a minibar, and more. 444 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DELUXE DOLPHIN VIEW
Deluxe guestroom includes one king bed or two double beds, and a private, furnished balcony with an incredible view of the dolphinarium. Room features a spacious bathroom with a tub and shower, a minibar and more. 422 square feet.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Dreams Puerto Aventuras Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Dreams Puerto Aventuras Resort & Spa:
Portofino - Fresh Italian specialties served ŕ la carte, Air conditioned or outdoor service available on the terrace. Dress code: Casual elegance - neat attire. Long pants for men. Open for dinner.
Gohan - Sushi dinner. Attire: Casual Elegance
World Cafe - Buffet style cuisine with a variety of international specialties and theme nights. Air conditioned. Dress code: Casual attire (sleeveless shirts for men not allowed at any time). Open daily for breakfast, lunch and dinner.
Barefoot Grill (Snack Bar) - Delicious burgers and hot dogs served on an outdoor terrace, Beachside. Hours: open daily from 11:00 am - 6:00 pm.
Seaside - A la carte Steak and Grilled Specialties. Dress code: Casual Attire. Open for lunch and dinner.
Oceana - Adults-only fresh gourmet seafood served ŕ la carte with views of the marina. Dress Code: Casual elegance - Neat attire. Long pants for men. Open for dinner.
El Patio - Ŕ la carte authentic Mexican cuisine. Dress code: Casual attire. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Guests can keep busy with scheduled yoga, shuffleboard, bocce-ball, ping-pong and more.
Nightly Activities & Entertainment:
Theme nights, nightly shows and more, keep the activities going strong, well after the sun sets.
CHILDREN'S PROGRAMS
Fully supervised activities. Open daily from 9:00am-10:00pm.
Applicable Ages: 3-12 years old

Children's Facilities
PlayGround
Game Room
All kind of activities based on science, nature and exploration including: sandcastle competitions, arts and crafts, big-screen movies on the beach, ocean trampoline, climbing wall, Euro-Bungee & weekly campout adventure

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
6008 Recommend
6008 past Apple Vacationers would recommend Dreams Puerto Aventuras Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5551reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
DANIEL W.
Dec 07 2018
This was our 5th stay at a Dreams resort (4th location). We are repeat customers because we feel Dreams Resorts are a step above most All Inclusive resorts. This location did not live up to our expectations. The resort is very small with a small beach on a bit of a lagoon. You look out at other resorts. No real water sports. You can not take a walk on the beach for more than a few minutes due to rocky shoreline. The food was fair at best. Restaurants often closed, slow service, incorrect orders. Buffet small and at times, unappetizing looking. There is a little town with shops and restaurants. Once you've done it for a half hour your done. Staff is friendly but less outgoing than our past experiences. Do NOT get a room on the 2nd loor (lobby level). We were two rooms from the lobby our first night.They had a live band in the lobby that might as weel have been playing in our room. Also, the theater was down the hall so there were loud people walking by to and from the show. They did move us after we complained.
Customer Rating: 

TEST
Great Smaller Resort!!
KIMBERLY O.
Nov 28 2018
Loved the size of the resort, the staff was very friendly and always willing to get you what you need! Would stay here again!
Customer Rating: 

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2nd time at this resort
ADAM J.
Nov 28 2018
This was our 2nd time at this resort and it was great! We like it since it's a smaller resort and fun with kids with a lot to do around there. Also Apple Vacations did a great job setting up our trips to Xe-hal and and a snorkeling trip. I also can't say enough about the Scuba Shop Pro Dive on the resort. My daughter did her first open water dive. They did an amazing job with her and really enjoyed it. We're planning a return trip down in February! Apple Vacation does a great job!
Customer Rating: 

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Food
GARRY W.
Nov 27 2018
Room service food excellent. Quality of restaurant food could be better.
Customer Rating: 

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Never going back
VELISSA B.
Nov 27 2018
The music entertainment every night until 1 am was so loud in our room that you couldn’t sleep, and the beach was a small marked off area that only got waist deep. The service at the sushi restaurant was awful, we waited 30 minutes after we were seated to get our drinks then another hour to get our food. We have been going to different resorts in Mexico for 20 years, will not be returning here
Customer Rating: 

TEST
Not a good experience
LATASHA L.
Nov 26 2018
The food was not good, often served cold and the poor was dirty and not well maintained
Customer Rating: 

TEST
Awesome!
CORY T.
Nov 19 2018
We loved the resort!
Customer Rating: 

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1 week stay
PARTH P.
Nov 13 2018
We stayed for a week. The hotel had excellent food , beverages, pool areas, kids club and nightly entertainment. But our room was in poor condition. We arrived to a room with no lamps or lights in and some mold smell. The maintenance guy brought us small lamps. They switched rooms after 1/2 the stay. The 2nd rooms had lights / lamps and no mold smell but the door to the balcony wouldn’t close, so they room was not cooling at its best. Overall, both the rooms were in need of maintainance. Housekeeping staff did a fair good job at cleaning the room. We just wiised the rooms were in better and well maintained state.
Customer Rating: 

TEST
Service is Impeccable but the hotel needs some updating
COREY W.
Nov 07 2018
If you are going for Service, there is no where like this resort. However, there is some updating that needs to happen and the wetness in the rooms needs to be addressed. The waitstaff, check in staff, Kids club staff, pretty much everyone that works at this resort is AWESOME! You are treated like royalty and everyone always remembers us when we return here. This was our 4th time staying at Dreams Puerto Aventuras and it was relaxing, had great food and drinks, and was a good time.
Customer Rating: 

TEST
ROBYN S.
Nov 06 2018
Great time but huge issue with lack of hot water. As in, none, at times. Water shut off in shower in middle. Once, no big deal. More than 1/2 the stay is a problem
Customer Rating: 

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Don’t let the bad reviews sway you
WILLIAM H.
Nov 04 2018
We seen a lot of bad reviews on this resort. I don’t know where they stayed but was not anywhere near our experience. We went for our anniversary. Honestly one of the nicest staffs I’ve ever encountered. Ever person we met went above and beyond any reasonable expectations we could have had. The concierges where helpful with all our questions. The entertainment staff was excellent. The dolphin discovery was a great experience, and very informative with information about the animals. We ate at five of the restaurants during our stay as well as the preferred lounge. The food was very good with beautiful presentation. The beach was nice, there was some seaweed but they cleaned it every morning. The hotel is not brand new but well kept and looks that they are improving things, and updating. There was plenty to do, and we left feeling like there was more we could have done had we had the time.
Customer Rating: 

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TripAdvisor Traveller Reviews
Nice break and decent price
Dina S, Deerfield, United States
Tue Jan 15 18:12:23 EST 2019
We were disappointed in the beach, it's very small and the seaweed was really bad. Overall, it was a relaxing vacation and very easy. Service was a little slow in some of the restaurants but staff was very friendly.

Small resort with outdated furniture and decor
ermesbecerra,
Tue Jan 15 17:49:58 EST 2019
Staff was very nice but most importantly the restaurant and entertainment team excelled our expectations. They made every effort to know our names and address us by name. Made us feel at home in a resort. The spa exceeded our expectations with the great deal and total experience. The rooms had outdated furniture and decor. Additionally any paper, magazine, brochure would get stuck to the furniture tearing them. Additionally, the shower didn’t have a door making water splash into the remainder of the bathroom. Of course it made a mess! Fortunately housekeeping would address when they made their rounds. The beach had algae making it difficult to swim in it. Every morning the staff would be cleaning the beach. The fitness room needs updated equipment and more space.

Amazing place to visit!
Meganevans328,
Tue Jan 15 08:19:54 EST 2019
My first time traveling anywhere, and this dreams resort was beyond my expectations. The staff were so friendly, and welcoming! Giovanni from the entertainment and Azeul at the bar were the BEST ever! Everyone we encountered were so professional and nice! Definitely will be returning with more people!

Honest rebiew
sarahtobes, Hertfordshire UK
Mon Jan 14 21:17:18 EST 2019
I wanted to write a review to help others considering booking as there was such a mix of reviews. I’ve tried to be as honest as possible! When booking this hotel it was coming up £1500-£2000 cheaper than other 4* hotels for the same period. Clearly there is a reason for this so I did some research and it seemed that the hotel was a bit older, food not quite as good, few minor issues with the food - but for the money saved I was fine with that so I went ahead. All reviews will tell you that the service is excellent and this is true. The room was a great size - we had two maintenance issues in the first day (non locking patio door and non flushing toilet) but these were fixed literally within a matter of minutes of us reporting them. I found the room comfortable. The climate is damp but I didn’t notice any damp smells. Bed and pillows were very comfortable. Some other guests were really noisy in checking in regardless of the time of night which was a bit irritating. It is an older hotel and you can see this but there was nothing which bothered us. We mainly used the kids pool - which was great and loved by my son - entertainment was pitched right - plenty to do without being annoying if you wanted to sit and relax. Drinks service was great, fast and friendly. Seaweed - really don’t worry about this - it does wash up but the staff remove it immediately. Amazing how quickly and hard they work. The beach was lovely although small. You can happily swim in the cordoned off bay which only goes to waist height. Good drinks selection. Would say cocktails were a bit weak but don’t have an issue with that in a place where people are drinking all day. Food - was ok. This is the area which could be improved. I liked the seaside grill and the Mexican. A lot of the meat and fish was a bit undercooked (and I usually eat mine medium rare). I did like the fact that all restaurants had a kids menu. I think they are trying but it just misses the mark a bit. Service was friendly but quirky at times - meals coming out in different orders, etc. There is a bit of a focus on upselling - but we didn’t feel hassled at all. Can only assume the reported problems related to certain travel agents. Overall I would recommend this hotel although if you are a big foodie you may be disappointed.

Dreams Puerto Aventuras
Global66981777792,
Mon Jan 14 10:15:38 EST 2019
Indeed a GREAT hotel to stay, the service of the staff is amazing and food drinks are of the best quality.We had an extraordinary service and the rooms are big, clean and comfortable.Much recommended!! to go with family-babies'friends.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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