Exceptional Values! Family: One child 12 and under Stays and Eats Free per paying adult (max 2 free kids) in applicable room category.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and three kids 12 and under).
Crown Paradise Club Puerto Vallarta is the ultimate all-inclusive family resort. This family paradise is located on one of the most beautiful golden beaches of Puerto Vallarta, Mexico, close to downtown and only two miles from the airport.
The ambiance at the Crown Paradise Club Puerto Vallarta is one of casual family fun. There are a variety of games and activities offered all day long. Learn to windsurf, take a Pilates class, play bingo, or cool off with water aerobics. Take a dip in the pool, lounge on the golden sand beach, or relax in the spa. Splash into fun at the water park, which features a pirate ship, a castle with nine water slides, and splash fountains that will guarantee hours of fun for the little ones! After a day of plenty of fun in the sun, enjoy spectacular nightly stage shows; savor your favorite cocktail in one of bars and lounges, or head to the disco to dance the night away!
Crown Paradise Club Puerto Vallarta has five restaurants for your dining pleasure. Three fine dining restaurants offer Japanese, Italian, and French gourmet cuisine; while the buffet restaurant features a more laid-back atmosphere with International cuisine. For casual dining, head to the delicious beachside snack bar or Midway Stop snack by the pool.
The Crown Paradise Puerto Vallarta is located two miles from the International Airport and five miles from downtown.
ZONA HOTELERA NTE,
Barber / Beauty Salon
Disco / Nightclub
Laundry / Dry Cleaning Service
Number of Pools: 4
Features a pool bar. All pools are heated in the winter.
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Multipurpose courts are available for basketball and volleyball.
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 0
STANDARD RUN OF HOUSE
Spacious room with balcony and garden or pool view. Two double beds.
Other Amenities -
Radio Alarm Clock
STANDARD RUN OF HOUSE FAMILY
Family rooms were designed to accommodate the whole family, with a king-size bed and a bunk bed with three beds. Room includes a mini fridge and a child's step stool.
Other Amenities -
Radio Alarm Clock
SUITE OCEAN VIEW HONEYMOON
Oceanfront suites with a Jacuzzi, large balcony, and king-size bed. Includes minibar stocked with soft drinks, beer, and water, a bottle of sparkling wine, a fruit basket, and bathrobes and slippers.
Other Amenities -
Radio Alarm Clock
Non smoking rooms are subject to availability.
$5 USD surcharge for room service.
Crown Paradise Club Puerto Vallarta features 1 meal plan options:
All Meals, Drinks & Tips-Late night snack service
There are 7 Restaurants at Crown Paradise Club Puerto Vallarta:
La Piazza -
A la carte restaurant serving Itian cuisine. Open for dinner. Reservations required. Dress Code: Casual Elegance- No shorts, sandals or tank tops.
Snack Midway- Stop -
Snacks beside the central pool.
La Palapa -
International buffet restaurant. Open for breakfast, lunch and dinner.
Night Snack -
Light snack service.
Tutuch Snack -
Snack bar in beach area.
Sans Soucis -
A la carte Gourmet restaurant. Open for dinner. Reservations required. Dress Code: Casual Elegance- No shorts, sandals or tank tops.Children must be at least 8 years of age.
A la carte restaurant serving Asian cuisine. Open for dinner. Reservations required. Dress Code: Casual Elegance- No shorts, sandals or tank tops.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spinning Class, Yoga Class, Dance Class
Nightly Activities & Entertainment:
Nightly Stage Shows, Club Nitro (drinks included until 2:00 a.m.)
Baby Paradise Club. Kids Paradise Club. Jetix Club: Aquapark with pirate ship, castle and 9 slides.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary
Problens from Day 1. Beware of the sales for Club Golden Shores.
Donald O, Goose Creek, South Carolina
Thu Jun 25 20:46:12 EDT 2015
Worst hotel experience of my life and I am a Golden Shores Vacation Club Member. The first night there they put me in a room that was an absolute mess. I do not believe these rooms are newly...
Worst hotel experience of my life and I am a Golden Shores Vacation Club Member. The first night there they put me in a room that was an absolute mess. I do not believe these rooms are newly remodeled and the website states. We stayed in a family room and the wood on the walls around the bunk beds was falling down. One piece was on the floor with a nail sticking out of it. The wall had a hole in it as well as was cracked and crumbling which looked like water damage. Someone was kind to place chocolates in our room while we were at dinner, a nice gesture except when we got to our room it was 4 chocolate on a plate full of ants. That night the air conditioner didn't work so we called the front desk at 10:30, a repairman came fairly quickly and said its blowing cold air, I will need to check outside, needless to say he never came back. I woke up sweating about 3:00 and finally called back at 4:00, a repairman came and said he needed to go on the roof. after an hour I went downstairs and spoke to the supposed manager Ceasar, he was very rude and said he man is on the roof and you will just have to wait. Since I am a Golden Shores member, they moved my room down the hall, which that room had air condition and was in better shape.
Inappropriate. Falls short overall.
Erin E, Centennial, Colorado
Sun Jun 21 21:24:08 EDT 2015
Crown Paradise Club is a hotel that we will not be returning to. Last year we stayed at Friendly Vallarta. We chose Crown Paradise this year based on the following: the kids pool area as well as...
Crown Paradise Club is a hotel that we will not be returning to. Last year we stayed at Friendly Vallarta. We chose Crown Paradise this year based on the following: the kids pool area as well as the number of pools, the selection of restaurants for dinner that accepted children. I will not compare this hotel to Friendly, as I gave a very thorough review of it when we stayed there. However, here is a rundown of our experience at Crown Paradise, and why we will not chose to stay here again. For the record, we stayed in room #336.
#1: A week prior to our trip my husband called the hotel directly and asked what the price difference would be to upgrade to a ?family? room that had bunk beds. My husband is from Mexico, so he spoke to the receptionist in Spanish. He was quoted an additional per night charge of 350 pesos. When we asked if we could upgrade, we were told that we would have to ask at check in and that it was based on availability. When we were at the hotel checking in, my husband asked about the room availability. He was told that we could upgrade for $35 per night and it was clearly visible on the sheet in front of the person helping us that under the price in dollars was written 350 pesos per night. When we asked if we could pay in pesos we were told that the price was 490 pesos per night. Long story short, it didn?t matter what we were told over the phone or what the sheet clearly stated. We chose not to upgrade. While we understand that the value of the peso fluctuates, they should not be stating prices they cannot honor.
#2: Along with the whole price debacle at check in, the service was horribly rude. We were made to feel like an inconvenience and that the staff was doing us a favor. This proved to be the case during most of our stay with the majority of the staff we encountered. There were a few exceptions. Jose and Vicente in the buffet restaurant, and Ricardo and his staff at the French restaurant were outstanding. We did also encounter other wait staff that was pleasant. For the most part, employees were indifferent, put out, annoyed, short, or flat out rude. We have never been treated as poorly as we were at Crown Paradise.
#3. The cost of WiFi is ridiculous. They wanted to charge $8 for an hour of WiFi. It gets cheaper if you buy it by the day, however, the week of WiFi would have cost us what two months of internet service costs us at home. So silly, especially considering that most hotels now provide complimentary internet. Also annoying is that we were offered free wifi only if we sat through a presentation of theirs, which is not something we chose to waste our time doing. As I will mention in #4, WiFi was also not offered as compensation for other services that were out of order at the time. So we paid for services that we did not get, and it was not made up for in any way.
#4. The kids pool, which is a huge reason we chose to stay here, was out of service for half of our stay. When we checked in we were told that it was shut down due to rains and being unsafe. Later, another hotel guest told us that they were told it was being renovated. When we inquired to staff later, we were told that they pool was closed and should open in a few days due to repairs. It turns out they were waiting for rains to stop so that the pool was dry enough to paint. We would have been more than understanding of that fact if we were told ahead of time what the truth was , as well as offered some sort of compensation for one of their main attractions being out of service. Honoring the quoted room upgrade price, free wifi?. Any would have been a nice touch to make up for the lack of kids pool. Also, see #5 for a reason the kids pool area is not entirely appropriate.
#5. The hotel offers nightly family shows and entertainment. Well, if you enjoy taking your children to a strip club then I guess this would qualify as family entertainment. While not quite to strip club level, many of the shows involved excessive removal of clothes, stripper dancing, bumping, grinding, twerking, etc. They claim to have several ?professional? dancers among their team. If their profession involves a pole, then I would believe it. Otherwise, they are of amateur quality. Also in the kids pool area, the entertainment staff plays music and does activities with the kids. As part of trivia, in order to give an answer, the staff was requiring a password to be given. The password was ?Sexy Giovana?. Not sure why my 4 or 8 year old would be required to say that to play in a trivia game. Lastly, the same staff choses the music to play in this area. I distinctly heard on multiple occasions a son that says ?I am drunk as F*@k?. Ummm, does no one else here understand the words to this song?!?!?!?! Songs with F bombs are not in my kids playlist.
#6. The food in the buffet was decent. There was always a wide selection, with plenty of fruits and veggies. Get out of the way of staff and other patrons, however. It is no holds barred. The Italian and Asian themed restaurants had good staff but mediocre food. I?ve had better Italian food out of a can. The Asian restaurant had some items we liked, others were not edible. The French restaurant proved to be our favorite. Great staff, and the food was excellent.
#7. Be ware of the elevator!!! It is super small, only big enough to hold a family of 4 comfortably. It has absolutely no ventilation and feels like being in an oven. People insist on cramming more like 10 people in at a time. One time, we honestly thought we were going to die in that elevator. Upon the doors closing, it literally dropped for half a second. Then didn?t move for what felt like an eternity. We pressed the alarm button. I swear to you that the alarm went nowhere. The elevator then proceeded to go crazy, going up and down many times before finally coming to a halt. We didn?t want to use that elevator ever again. My husband thinks it was because it was too heavy. I don?t know and don?t care.
#8. Lastly, the floors are tile, which is great. However, there is no texturing around the pool area. I cannot tell you the number of children and adults I watched fall on that. When it gets wet, which is all the time since it is by the pool, it gets incredibly slippery. Yes, children run on it when they shouldn?t. But running was not required to fall. I almost did on many occasions, and I watched one woman fall while holding a small child. Scary. Seems like a common sense thing to get fixed.
Overall, we were so under impressed by this hotel, and will spend our money where we feel we get what we pay for and like we are appreciated guests. Sad, because this has the potential to be great for families. It seems management plays a big role in where this hotel has gone wrong.
Neil L, Calgary, Canada
Sun Jun 21 20:51:59 EDT 2015
I'll try to be as objective as possible on this review. We travelled as a family of 5 in the family room. We had a 5 year old and twin 3 year olds. My one twin has special needs, so...
I'll try to be as objective as possible on this review. We travelled as a family of 5 in the family room. We had a 5 year old and twin 3 year olds. My one twin has special needs, so travelling isn't easy and to be honest, it would take more than a bug in my room to bother me. Many of things people say in previous reviews are true and I think it was easy to see through the complainers in the previous reviews as well.
Some positives: Food, pools, kids entertainment, and most of the staff.
Negatives: Staff struggled with English or some seemed not engaged and communication between different departments within the hotel was poor.
Some details about the above.
FOOD - Food was good, nothing I ate tasted like it did the day before and selection was good. I have been to other parts of Mexico, DR, Jamaica and Cuba; This food was the second best out of the 10 or so all inclusive resorts that I've been to. The quality was good with everything I tried and if they had a bigger buffet, I'd argue it could rival some 5 star resorts. Could use some more fruit that's not exotic like grapes, apples and strawberries, but I'm being picky here. I didn't go to any of the a la cartes, but I'd imagine they would be good based on the buffet food.
POOLS - As a previous poster said, the kids water park was closed for maintenance up until the Wednesday we were there. My travel agent knew nothing about it and they said it was on their website, I looked it up on Tuesday on my phone and it certainly wasn't on their mobile site. At first, it seemed like a huge deal breaker, but after it got up and going, the kids spent a day in there and then preferred the infinity pool. We made the best of it and we spent some time teaching them to swim with their floaters in the infinity pool.
KIDS ENTERTAINMENT - The kids zip-line was a hit with my 5 year old even though they are only open certain times. Know the times and be there. It was great and so were the guys running it, they really made my 5 year old feel comfortable. The kids club wasn't as much of a hit with my 5 year old, he went in one morning when it just opened and the lady there let him try all kinds of things and played with him. He didn't want to go in without knowing anyone and they were really good trying to encourage him, which made it seem like they cared.
STAFF - Most of the staff were great. The servers in the buffet restaurant (La Palapa) were great. Carlos is awesome, sit in his section if you can. They honestly seem like they jump at the chance to serve you for the most part within the restaurants. The bars were a little different. They were helpful, but a little more cold and seemed to be going through the paces, except Isaac in the lobby bar. He was great. My wife and I spent time there almost every evening and he was making our drink before we finished the last one and often came around to serve them to us personally. Just a great example of good service. We do tip when we get service like we did from Carlos and Isaac, but not before the good service, that's just my opinion.
ENGLISH: I do agree with a previous post that the staff struggle with English. I'm not sure the reason for this, as other parts in Mexico I haven't found this to be an issue. I also agree with another poster about the amount of Mexican's that vacation here. There was about 80% of the hotel was Spanish speaking or Mexican. Perhaps there is a correlation here since the staff would speak Spanish much of the time to the guests. Almost all of the announcements, games, communication was in Spanish and I found they almost never translated. I'm not sure if the ratio was due to the time of year (Off-season) or it's a usual thing. For the most part, I enjoyed it. It allowed me to experience more of the people of Mexico than I would have if the resort was filled with Americans and Canadians.
BABY CLUB: We did have an issue with the staff in the baby club not being very engaged with our kids. The kids didn't really want to go there. I'm sure some of that was there were many more exciting things to do in the pool and on the beach. However, they didn't seem to encourage the kids as much as they did my oldest in the kids club to come in and have fun or play with them. My kids only spent about a total of 2 hours (went twice for one hour each before they paged us) in the baby club throughout the week. Keep in mind, there are very exciting things to do outside of the baby club, it's a nice to have, but my kids didn't take to it. So I wouldn't zero in on this resort or any other resorts that have a baby club for kids under 4 again since I'm not sure it was able to keep them entertained.
COMMUNICATION - When we arrived and noticed the kids water park was under construction, we were anxious about what to do since it was a big reason we booked the resort. My oldest wasn't interested in the kids club alone so we asked if he could go in the baby club with his brother and sister. This turned into a pretty big exception (or at least it was made out to be) because the baby club staff were "specially trained to deal with infants." Even though I saw them rotating in the kids club and some entertainment. We got permission to put our oldest in baby club due to the water park being repaired. The next morning, we went to the baby club and the lady said all three couldn't go in together and didn't seem interested in discussing it. We said we got permission from the head concierge (Maria Cruz) and her response was that her boss needed to approve it. By the time the 5-10 minutes had passed discussing it, my three kids became pretty impatient and no longer wanted to go in and unfortunately, never wanted to go in again. The concierge called us to see how things were going (they seemed to do a few times on our stay, which is nice) and we explained the situation we had at the baby club. They seemed very concerned and asked us for dates and times right away to get to the bottom of it. To us, the concierge was great and really seemed eager to help.
There were small things that we could get picky about and perhaps others would consider a big deal: Like the trundle bed didn't have bedding even though they knew there would be 5 in our room. It took two calls to get the bedding. Sometimes the cleaning lady didn't fully make the top bunk bed and just put the folded sheets on it, but that could have been a height issue. Again, these were not huge issues and wouldn't change my ratings since this kind of stuff happens in every hotel including ones in The U.S. and Canada. All in all it was one of the better resort I've stayed at and had less stars than others I've visited.
If you've got kids, give this place a look. It was the first time I've been to PV and I would return to PV and this resort with a little more knowledge of what to expect. Hope this helps and safe travels!
NOT what we paid for
horrible301, Montreal, Canada
Mon Jun 15 10:02:30 EDT 2015
hello, we just came back from the crown paradise club puerto vallarta hotel today june15 we went for 7 days .i would like to post the few lines before i start with my review of what the hotel claim...
hello, we just came back from the crown paradise club puerto vallarta hotel today june15 we went for 7 days .i would like to post the few lines before i start with my review of what the hotel claim to be thier main priority as a family resort ,and thats what you will see if you go to the main page of the official website of the hotel >
((The Crown Paradise Club All Inclusive Resort in Puerto Vallarta has everything you need, because we really believe that when the kids are happy, mom and dad are happy. Our commitment in this resort is to make our younger guests our priority.
At Crown Paradise Resorts we are pioneers in offering fun and comfortable vacations for the entire family; The Crown Paradise Club All Inclusive Resort is dedicated to satisfying families? needs and making sure that every family member enjoys his or her stay.)))
Thats exactly what we missed
we were disappointed for the fact that the kids pool(water slides ) was under renovation with no previous notice since we booked long time ago on the main website in which it ruined the fun of our stay for my wife myself and 3 children that was a frustration with no compensation or even an upgrade for our room(for customer satisfaction). im not sure if the policy of the hotel not to mention the renovation intentionally not to lose clients. this is not a simple matter for a familly travelling for that purpose coming from usa or canada etc SO BE AWARE ,eventually we ended up paying from our pockets 3 addmission to the aqua advanturas totalling 325 usd including the transportation back and forth . it wont be a return to the hotel because with this amount of money i would have booked for afamily resort that accomodate us as a family for what we pay for.
i would like to mention that the first day we saw makeup missing from the makeup bag in our room as my wife she is a makeup artist she usually count the product always when ever she apply makeup on herself or any of the kids , so the next day we decided to count few makeup products and put them on the counter and were missing a mascarra and to confirm the the third day we left 22 makeup product and we came back to the room we found its missing another product , my wife she is a makeup artist as i mentioned before and honestly its not about the price of the makeup she worried about the whole concern was safty and a peace of mind we were like stuffing all the valuable things and even the non valuable products in the safety box to minimize the risk of missing out products.
good things to mention:
-front dest were very polite including all the employees at the lobby.
i must mention the excellent service in the french restaurent and the italian regarding the service and the food quality .
Worst hotel ever
Sun Jun 14 13:25:21 EDT 2015
This hotel is one of the worst hotel ever over the world. First, at the reception we were not welcomed as any hotel is supposed to do. The receptionist said directly to us that if we want to cancel...
This hotel is one of the worst hotel ever over the world. First, at the reception we were not welcomed as any hotel is supposed to do. The receptionist said directly to us that if we want to cancel and leave it's now. Moreover, we were in the hotel for only one night. The receptionist said that we had to leave at noon, and that we can't stay in the hotel even if we pay for what we drink or eat. While another person told us that we had to check out at noon (which is normal) but we can stay in the hotel even if our bracelet got cut off and the bracelet would be off at 1pm. Moreover, the maid stole the equivalent of USD$70. We called the chief and the manager, the manager wasn't in the hotel, the chief came with the security they didn't even searched the maid, we filled out a complaint but it is not like it will change something, it looked like they were all complice. Then two other chiefs came to take us out of the hotel but we wanted to have lunch before 1pm so our all inclusive bracelet were still on but as we spent more than an hour with this problem they told us that we had to leave, we said that it was the least to do to let us eat peacefully. All they said was "no". Of course we had nothing back, neither our money nor a refund. I made the story shorter because it will take you a life to read everything, but I can assure you that the hotel you are seeing on photos or description is not at least the one you are expecting. Last but not least, Wi-Fi is not free.
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Recommended for Family VacationsOne child 12 and under stays and eats free per paying adult (max. two free kids). Hotel features water park with 9 water slides, a pirate’s ship, and a castle; Kids Paradise Club (4-12 years), Baby Paradise Club (18 mos. – 3.5 years).
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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