Cozumel

Cozumel Palace


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2019 Exceptional Values
Extra Value: Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply-see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 12 & under Stay, Play & Eat Free (valid for travel through 1/04-12/23/19; booking date restrictions apply).

Cozumel Palace is a premiere choice for a family-friendly all-inclusive escape in Cozumel! Downtown San Miguel is approximately a 15-minute walk away and famous Palancar Reef is right at your fingertips!

Cozumel is famous for its snorkeling, and at Cozumel Palace, guests can dive into the waters right in front of the resort. Snorkeling equipment is included! Kids will enjoy a variety of activities at the kids' club and also a children's playground. Both adults and kids can partake in daily activities around the pool as well as the theme shows and parties every evening.

The 169 luxurious guestrooms feature a blend of traditional Mexican architecture accented with modern décor and convenient amenities including WiFi, 24-hour room service, purified water, and a stocked mini-bar and a liquor dispenser.

Savor Italian, Asian, and Mexican entrees at four different restaurants at Cozumel Palace. Outdoor dining, light snacks, and cocktails are readily available at the pool and lobby bars complete with amazing Caribbean views. Choose from top shelf wines and beverages including unlimited wine by the bottle from wineries in Spain, Argentina, California, France, Italy, Chile, and Mexico. It's all included!

Additional services and amenities are available at other Palace Resorts in Cancun and Riviera Maya! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cozumel.
HOTEL LOCATION
Cozumel Palace is only moments from downtown San Miguel. In the heart of Cozumel Island, on the edge of the world-famous Palancar Reef.
Address: AVE. RAFAEL E. MELGAR KM 1.5
COZUMEL
QR

MX
Local Phone: 011-52-987-872-9
Toll Free Phone: 800-635-1836
Fax: 305-375-9508
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2

Swim-up Bar
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort is a showcase of refined taste and friendly service in an unbeatable location, bathed by the blue waters of the Caribbean Sea. The resort is a pleasing combination of colonial design and contemporary Mexican décor. Every room in this newly renovated resort features a double Jacuzzi and balcony and all have ocean views. Beach: Surrounded by the second largest coral reef in the world.
Total Rooms: 169
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Must be at least 25 years old to check in. Restrictions apply for kids 17 & when using the Spa facilities & services. Please check with Spa on arrival .
ROOM TYPES
OCEAN VIEW SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a private balcony with a hammock and ocean views. Room also features a liquor dispenser with premium brands, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM AI
Room includes one king bed, a double whirlpool tub, a sitting area, and a balcony with a hammock and ocean views. Room also features a special aromatherapy menu, private check-in, two 25-minute massages, 24-hour room service, nightly petit fours and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUITE
Suite includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with oceanfront views. Room also features 24-hour room service, turndown service, a liquor dispenser with premium brands, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LOFT SUITE
Suite includes a bedroom with a king bed on the lower level, and a bedroom with two double beds on the upper level. Room also features a double whirlpool tub, a balcony with a hammock and ocean views, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Cozumel Palace features 1 meal plan options:
All Meals, Drinks & Tips
There are 4 Restaurants at Cozumel Palace:
Flamingo Snack Bar - Pool swim-up bar with snack service
Mo Mo No Hana - Oriental a la carte dinner.
Bugambilias - Mexican a la carte dinner.
Turquesa - International buffet breakfast and lunch/Italian a la carte dinner.
CHILDREN'S PROGRAMS
Kids' Club
Applicable Ages: 4-12 years old

TripAdvisor Web Reviews
Based on 4240reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Okay place to stay
MARIAN W.
Jul 07 2018
Just okay. Luckily I planned excursions on my own and wasn't stuck here the entire time otherwise I would have been bored! The pros were the restaurants and food, the cons were the bogus "resort credits" everything has a certain day and time and is hard to work with scheduling, the rooms are misleading "ocean front" vs "ocean view", be sure to get a room the 3rd floor or above otherwise you have a perfect view of people tanning and wedding receptions, we had to pay an upgrade fee to get a decent room with a balcony. Probably wouldn't stay again but it was okay for our first trip to Cozumel.
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JUAN V.
Jul 07 2018
People are wonderful there.
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Power failure
JOE C.
Jun 27 2018
We had no electricity from Thursday June 14 at 4:00pm to Friday June 15 at 10 pm. We lost a day of our vacation. Would like to get a free day next year or at least a percentage off our stay. 30 hours with no AC, TV or lights. The transformer blew. Had to ferry one over from Playa. No Other hotels or shops were effected.
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Beautiful resort and excellent service
DENNIS G.
Apr 12 2018
Everything (food, drinks, service, facilities, view, ocean) was perfect except that we requested two double beds and received a king instead. One guest had to sleep on a small cot for 5 nights.
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BRIAN M.
Oct 22 2017
The restaurant needs better entertainment and more restaurants. For being there 7 nights, we struggled on finding food that was good enough to go eat again for dinner. Oriental restaurant was not good at all for sushi. Only 1 breakfast place and it was the same old thing. If I go back there, I wouldn't stay 7 nights due to lack of places to eat.
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Cozumel palace
JEFFREY H.
Aug 08 2017
We stayed 10 day at Cozumel palace; the resort is top notch in cozumel
Customer Rating: 

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Great Hotel
ERIC T.
Jul 05 2017
A great vacation. Staff were attentive and service was outstanding. Every time we turned around someone was there asking if we needed anything. All inclusive is the way to go. The food is very good with plenty of variety. Snorkeling of the back of the hotel, though unexpected, was good. Expensive, but worth it. Caveat: Avoid rooms 1-10 on the 3rd floor as they are across from a very noisy mechanical room. A low frequency rumble. We didn’t mind so much, but some would find it pretty annoying.
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Cozumel Palace will bring you back again
GARY S.
Nov 11 2016
We loved every minute at the Palace. Of course they have other locations over on the mainland that can be used interchangeably as well but we preferred to stay in Cozumel. The staff are delightful, helpful and looking for ways to serve you. They don't just get what you ask for - they are thinking ahead. The facilities were always clean, the food delicious and the help came in huge servings. There is no beach at this hotel but you can get beach easily over on the mainland or in places nearby. You can snorkel right outside the hotel and its easy with equipment provided if necessary. All the rooms are beautiful, have a balcony and look out at the water. We recommend being on at least the 3rd floor to better enjoy the view. Watching the cruise ships go by and seeing the other watercraft was mesmerizing. Nights were delightful looking at all the lights. We also enjoyed the $1500 extra credit for special things. We used it for massages, special trips and other fun things. We hope to go back soon. We weren't just satisfied - we were highly impressed.
Customer Rating: 

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Cozumel Palace
DANIEL T.
Nov 11 2016
This resort exceeded my expectations in every way. Facilities, staff, courtesy, cleanliness, quality cuisine, excellent amenities, and location.
Customer Rating: 

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Cozumel Palace
HARRY D.
Feb 10 2016
Very good overall
Customer Rating: 

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Great service
JAMES A.
Nov 22 2014
Overall bargan, services were excellent. With points diving is almost free.
Customer Rating: 

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TripAdvisor Traveller Reviews
Cozumel Palace is SUPERB!
TravelDreamWeaver, Naperville, Illinois
Tue Jan 15 07:11:19 EST 2019
For the very best in luxurious but laid-back comfort, warm and friendly service, and many available amenities, Cozumel Palace delivers it all in abundance! If your travels take you to Cozumel, treat yourself to a stay here: this cozy boutique resort will spoil you for anything less! My husband and I were treated like royalty, so saying goodbye to this fine hotel and its people was difficult! We travel a lot, and have been fortunate to stay at some very fine hotels - but the Cozumel Palace is on our short list of places we would love to return someday. Highly recommend!

Cozumel Palace
GrandTour10798459775,
Mon Jan 14 06:01:26 EST 2019
I have been vacationing there for several years. It is by far the best Palace I have stayed at. All of the staff make you feel welcome and call you by name. They go out of their way to make sure that your stay is the best that it can be!

Beautiful place
pamv1028, Lincoln, Nebraska
Sun Jan 13 10:26:50 EST 2019
This was our 4th time staying at Cozumel Palace, plus a day trip once from Playacar Palace. Needless to say, this is currently our favorite place of all the Palace resorts. The facility is beautiful and the staff is very friendly. We especially enjoyed visiting with Carlos (the vacation planner), servers Isabel, Roger, Kevin, and activity staff Luis and Millie. The only thing we were disappointed in was the length of time it took to be served our meals. Although we enjoy dining 'experiences', the wait for our main entrees was uncomfortably long. This happened to us at all 3 indoor restaurants. The food was delicious once we received it, but the wait was unusually long except at the Chef's dinner which we attended once, then the food came out in a timely manner. The restaurants were not full when we dined so I'm not sure what the problem was. Other than that, everything else was pretty close near to perfect!

Our favorite
MsB5711, Indianapolis, Indiana
Sun Jan 13 06:17:29 EST 2019
This is was our 3rd stay at Cozumel Palace. We have stayed and loved every Palace resort where we’ve stayed but this has become our favorite. The staff is amazing! Everyone is warm, friendly, and helpful from the moment you arrive. The pool servers - Isabel, Rosanna, and Heri (our favorite - he was so helpful and hard working) were outstanding. The cocktails and bar food excellent. Dinner was always a treat. The presentation of the dishes was first class and taste was fabulous. Rusiel and Fili were fantastic at Turquesa and Enrique was our favorite server at Momo. We attended the wine tasting that is offered using our resort credits. The sommelier Cesar provided an excellent lesson in wine production and pairing. The property is lovely. The sea is a few steps away which makes snorkeling and swimming convenient. And it’s the only palace resort with a sunset. So excited to come back next year!

Great again
glarson0420, Broomfield, Colorado
Thu Jan 10 13:25:05 EST 2019
Enjoyed my week at the cozumel palace. Stayed here for the second time in five years. Place is clean, friendly and welcoming Food for an all inclusive is great. Drinks are well prepared. The best part of the trip is relaxing poolside. Isabel serving you cannot be beat. Very few places I would return again. This is one of them Greg Larson Broomfield Colo



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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