Cozumel - Cozumel Palace

This was the best hotel and staff that I have experienced in the 45 years I have been traveling. I would recommend this hotel to anyone. .. More>

This was the best hotel and staff that I have experienced in the 45 years I have been traveling. I would recommend this hotel to anyone.

Cozumel Palace was absolutely one of the best places I have ever stayed on vacation. I was extremely impressed with the service all the way around. I have never felt so important and treated like royalty. Ana, Sarah, Berenice, Pasquel,Jorge I wish I could remember every names that work there becau .. More>

Cozumel Palace was absolutely one of the best places I have ever stayed on vacation. I was extremely impressed with the service all the way around. I have never felt so important and treated like royalty. Ana, Sarah, Berenice, Pasquel,Jorge I wish I could remember every names that work there because everyone was wonderful!!! There are not enough words to explain how wonderful this vacation was...

The only thing we missed was a beach, but we knew that going in. The swimming and snorkling that the lack of beach provided was excellent. .. More>

The only thing we missed was a beach, but we knew that going in. The swimming and snorkling that the lack of beach provided was excellent.

Our family of four, kids aged 6 & 9, Would go back to Cozumel Palace again in a heartbeat! We had some concerns with traveling to Mexico with all of the violence you hear about in the news, so we chose Cozumel since it was an Island and more isolated. Im so glad we still went. Not once did I .. More>

Our family of four, kids aged 6 & 9, Would go back to Cozumel Palace again in a heartbeat! We had some concerns with traveling to Mexico with all of the violence you hear about in the news, so we chose Cozumel since it was an Island and more isolated. Im so glad we still went. Not once did I feel that our family was in harm's way. Cozumel airport has a great feel to it, clean, safe, well organized,not too big, etc. Hotel staff was always eager to help, with smiling faces & very professional. Food was good. Breakfast was our favorite meal of the day with the made to order ormelettes, crepes, pancake station, etc. Fresh fruit, mimosas, pastries, bacon, etc.. Outside seating by the pool in the mornings for breakfast was peaceful and relaxing right on the ocean. Drinks were good, pools clean and safe. Two lifeguards on duty to watch over the snorkelers right off the hotel. On two separate occaisions we misplaced our snorkel equipment and a bag of souvenirs from the hotel gift shop. Much to our pleasant surprise, our lost items were turned in to security and returned to us. Kids loved swimming in pools, staff went out of their way to entertain kids and adults. Good variety of ages groups there... Not too many kids, but enough for ours to find someone to play with...Mainly 30 something's and up.. Not a lot of late night partying. Hotel was nice and quiet by 11. Good nightly entertainment each night after dinner.. Daniel was definitely the life of the party... The guy never runs out of energy- my kids loved him! The hotel over looks the ocean, with many cruise ships sailing by in and out of port.. No beach at the hotel, but we didnt miss it. You can use resort credits to visit Playa Mia beach club, & Dolphinaris right next door. Also used credits to have pedi & my daughter's hair braided. We used credits for lobster dinner, which was great, including good champagne. Went to chankanaab for the day, did snorkeling and some shopping and watched the seal show. Credits were used for entrance to Chankanaab park too. No complaints at all! Had great weather all week.. High 80's. No bugs, no spiders, just a few black birds and seagulls that try to snitch food off your plate down by pool..But was kind of entertaining... Everything was great, hotel, food, service, safety, pools, etc, especially for busy spring break week. Also, each time we left hotel on foot or in cab, the bell man would make note as extra safety measure. All rooms ocean view

Enjoyed our stay at the Cozumel Palace. The staff goes out of their way to make your stay truly amazing. The food is delish and drinks were fantastic. Loved the bumblebee shots! Highly recommend this hotel for anyone looking for a truly relaxing vacation. .. More>

Enjoyed our stay at the Cozumel Palace. The staff goes out of their way to make your stay truly amazing. The food is delish and drinks were fantastic. Loved the bumblebee shots! Highly recommend this hotel for anyone looking for a truly relaxing vacation.

My wife and i had a great time but the check in experience and the use of the 1500 credits was very lame not worth the extra money paid for the conerige service or worth changing or hotel just because of thw 1500 credits .. More>

My wife and i had a great time but the check in experience and the use of the 1500 credits was very lame not worth the extra money paid for the conerige service or worth changing or hotel just because of thw 1500 credits

Excellent hotel, great service, good variety of food, comfortable rooms. The staff goes above and beyond to make you comfortable. .. More>

Excellent hotel, great service, good variety of food, comfortable rooms. The staff goes above and beyond to make you comfortable.

Truly cannot complain about a single thing. After 2 stays at El Cozumeleno, feel like we were "taken" by ever staying there! Cozumel Palace was awesome from the moment we walked in the door. Will definitely stay there again when we return. .. More>

Truly cannot complain about a single thing. After 2 stays at El Cozumeleno, feel like we were "taken" by ever staying there! Cozumel Palace was awesome from the moment we walked in the door. Will definitely stay there again when we return.

The food here was not near as good as expected, but still good. Not much to offer for activities, but Cozumel has lots to offer, you just have to pay or use resort credits. The service is very good, but we did have some staff members that would not give us a straight answer. .. More>

The food here was not near as good as expected, but still good. Not much to offer for activities, but Cozumel has lots to offer, you just have to pay or use resort credits. The service is very good, but we did have some staff members that would not give us a straight answer.

This hotel was amazing! I cannot stress enough the wonderful service we had during our stay. The hotel was clean and the food was excellent. The staff takes care of you the whole duration of your stay! .. More>

This hotel was amazing! I cannot stress enough the wonderful service we had during our stay. The hotel was clean and the food was excellent. The staff takes care of you the whole duration of your stay!

Let me start by saying that we never actually spent the night here. We were staying at the Sun Palace in Cancun (which is the best, period). We decided to venture out and took the ferry to Cozumel... More>

Let me start by saying that we never actually spent the night here. We were staying at the Sun Palace in Cancun (which is the best, period). We decided to venture out and took the ferry to Cozumel, and decided to visit a sister hotel, the Cozumel Palace. When we inquired at the front desk about spending the night, the person (Sara - who - IMHO - should not be working the front desk) was quite rude in her approach to telling us that since we left our things in our room at the Sun Palace (yeah no [--], we paid for that room), that we would have to pay for a room at the Coz Palace. OK - I didn't actually expect to get a room for free. But when she said we would have to pay $402 for a room, that's when the conversation went bad, the UGLY. She was so rude about it. We walked away, and went and had our way with the place, since we could. We swam in the pool, ordered a few drinks, enjoyed the sunset and the band. They did give us a hospitality room to cleanup for dinner. The room was dirty, already used and used towels all around. Not impressed.........at............all. We went to dinner at the Mexican restaurant. It was just so/so. After dinner, decided to check again at the front desk about a room, and now the price was only $300. Isabel was very nice about it. It's amazing how two different people can basically be telling you the same thing, but because of a better attitude, it comes off so much better. She even got the night manager (Alfredo) involved. The price was getting better, but still not good enough. Not when we could take advantage of everything else here. I could not pay that much just to rest our heads. So I looked up another hotel on Kayak (Hotel B) and stayed there for $110 with tax. Just a bit of a scooter ride up the street. I do not understand why the Coz Palace would do that? They knew we were staying at their sister resort, so we could take advantage of the all-inclusive bene's at their hotel too. They obviously had a room open, since they were quoting us prices. They chose to leave the room empty for the night instead of getting a couple hundred bucks out of us? I probably would have paid $200 if they would have just said that in the first place. It cannot cost that much to clean the room. So we left and slept elsewhere. We came back to Cozumel Palace the next day and got some towels and waters, the staff was very nice. While leaving our bags there, we took off for the day of sightseeing around the island. Overall - Cozumel Palace left us disappointed, and hence the bad review. The GOOD: - Isabel: She was so nice and pleasant. Again she was pretty much telling us the same thing as Sara, but in a much better way. She even tried calling the Hotel B to make us a reservation, but I could get a better price myself on Kayak. I gave her $10 anyway. - Other servers and waiters, front desk staff - holding bags, getting towels, waters, etc. - the view - the western exposure makes for a beautiful sunset The BAD: - Alfredo, the night manager - who should have made a better decision to offer us something other than the street price - especially since we were staying at a sister hotel. - no beach - hotel seems kind of small and cramped The UGLY: - Sara, very rude leaving a terrible first impression. She should be in the back room somewhere, not at the front desk. - the dirty hospitality room

This was our 6th scuba trip to Cozumel and the first staying at the Palace. My wife and I planned this trip as an early 10th anniversary vacation and it was worth every penny. From the moment we... More>

This was our 6th scuba trip to Cozumel and the first staying at the Palace. My wife and I planned this trip as an early 10th anniversary vacation and it was worth every penny. From the moment we landed at the airport and were met by the taxi guy to checking out, I enjoyed every moment. Much of this was due to the highly professional staff, clean and well maintained facilities and spirit of fun and teamwork that all the employees had. We dove with the in house Dive Shop, Aqua Safari. Sharp folks there! Great teamwork on all the boat routines. The only small glitch we had was during the check in. Our package deal stated 500 hotel credits for a room upgrade. As we were standing there consuming the lovely welcome drink and washing our face and hands with a hot towell, we were informed that the promotion had expired and we had to pay cash for an upgrade. Having done this type of negotiation in our past trips, I was unphased, my wife however mentioned this to me twice during the vacation....that means she was a bit miffed. The ended up honoring the upgrade from the street view to the ocean view, allowing us to use 1000 resort credits. I am glad we did. This minor drama aside, the managers here make use of all areas of the resort with a relaxed dignity. The air conditioned lobby has stunning views of the ocean over the pool. The barmen are very competant and were not taken aback by any of my archaic requests. The ample choice of three excellent resturants should leave none wanting. Choices for Breakfast lunch and dinner rotate. I had no average food here. The grounds are well maintained as was our ample room. Snorkeling in the lagoon proved to be chock-a-block full of critters. I had a hard time spending the remaining 1000 resort credits entirely and I was there for ten days. We will return for certain.

We chose the Cozumel Palace based on the reviews and were pleased with our decision. We talked to couples who stayed elsewhere which confirmed we made the right choice. The hotel is at the end of... More>

We chose the Cozumel Palace based on the reviews and were pleased with our decision. We talked to couples who stayed elsewhere which confirmed we made the right choice. The hotel is at the end of downtown which made it easy to walk to shopping, etc. This all-inclusive hotel is small and cozy compared to some Mexican resorts. If you want super-sized then best to go somewhere else. The hotel, rooms and grounds are clean and well maintained. We were in room 304 which was on the far end with great views of the water and swim with dolpins attraction. The only negative is that our room was near the room service staff door which was sometimes noisy at night hearing carts and clattering dishes, etc. We had nothing but good experiences with the staff. They have a nice pool area, access to snorkeling and diving and a man-made beach area. I was concerned because my husband likes "a beach" but he admitted to being satisfied with their alternative. They don't have tons of outside shade options but we were able to get a palapa if we put our stuff out early. The pool waiters were attentive and kept us stocked with beverages and food. We tried every dining option and were very satisfied. Food is above average. Restaurant portions are not huge which was fine with us. If you want more food then order an item from each available course. We liked that the buffet atmosphere was not a free-for-all like some resorts. When entering the buffet restaurant, you have to check in and be seated at a table. This thankfully made people be more civilized and not raid the buffets. The bars and rooms have a good selection of alcohol and better quaility than some all-inclusives. The fitness room has 3 treadmills, 2 bikes, a stepper, free weights and a piece of equipment that offers multiple workout stations. We also tried the spa and the couples massage was great. For those who get "resort credits", they aren't all that easy to use up and remember you have to pay 11% on what you use. About the only negative part of our stay was having to deal with the customer service staff to arrange tours and use resort credits because they would try to get us to sit in on the "membership" sessions. Of course they swear it isn't a timeshare! Even if you say no, they will call your room later in the day to ask again but stopped after a couple days. We have no idea what the membership gets you so maybe we missed out but wasn't in the mood to be pressured on vacation. Overall though we had a great stay here and would definitely return.

i returned to Cozumel for the first time since 1988 with my wife for our 10th anniversary. Cozumel was a bit raw then but is no longer. it is beautiful. our stay at the Palace was extrordinary and... More>

i returned to Cozumel for the first time since 1988 with my wife for our 10th anniversary. Cozumel was a bit raw then but is no longer. it is beautiful. our stay at the Palace was extrordinary and beyond words. we so loved it very much. the people working there are also extrordinary. ALL of them. we started with pre-arrival contact with the PR director, miss Berenice Esquivel, who smoothly paved the way for our arrival. upon arrival we were instantly greeted outside by the bellmen. i interacted constantly throughout the week with them. their proffessionalism and efficiency were second to none. i recall Pasqual and Isaiah and i'm sorry i cannot remember other names but they were all equally wonderful. at the front desk we were greeted by an incredible young woman, senorita Ana. Ana is a beautiful young woman with a gorgeous smile and lovely dimples which are omnipresent because she is ALWAYS smiling. her poise and dignity and grace were evident throughout the week. we were granted the room of our choice and could not have been happier. i want to say that ALL the young women at the front desk were equally beautiful; equally kind and equally helpful. when i say beautiful i not only speak of of outer beauty i also discerned beauty in spirit in all of them. quite a combination ,eh?? next would be senor Ricardo with credit planning. an efficient ,proffessional, get it done, kind of guy. gracias senor Ricardo. now you have our room concierge, Luis.. day bartender inside ,Juan Manuel. night barman outside Juan. night server Francisco, whom i spoke of life and family with.. also the outside night manager? maybe..i forget his name because i respectfully refered to him as mi jefe all week..the breakfast servers were AWESOME..all these people and more i have the greatest respect and admiration for..i could go on and on but iwant to say; please don't miss this place. i have been traveling to the caribbean for 30 years on and off and this is by far my best experience. after 24 hours there, my wife and i came to the decision that there is no need to search further. we will only come here from now on..the diving and snorkeling in Cozumel is second to none.

The worry with all-inclusives is the food, right? No worries here! The food is awesome, no matter which restaurant you choose! The breakfast is way more than expected. The drinks are never... More>

The worry with all-inclusives is the food, right? No worries here! The food is awesome, no matter which restaurant you choose! The breakfast is way more than expected. The drinks are never watered down, and there is a basically a bar in the room as well. The rooms are wonderful, and the views from the deck are fantastic. Use the hotel credits for everything! Spa, tours, swim with dolphins, special dinners, upgraded bottles of wine...all you pay is the taxes. Now for the staff...EVERYONE, housekeeping, pool guys, bellmen, front desk, reservation desk, bar, restaurant, activities...EVERYONE is friendly, and willing to go above and beyond for you. They know your name, and use it, by the 2nd day of your stay. No beach? who cares? Sand just gets everywhere anyway. The snorkeling is right there for you to enjoy.This was my 6th stay here, and they never cease to amaze me! Go here, love it, recommend it...You will not be disappointed!