Cancun

Catalonia Playa Maroma


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All Inclusive    

Named after the magnificent beach known as Playa de Punta Maroma, Catalonia Playa Maroma lies at a privileged point on the Caribbean coast. With Mexican decor including vibrant colors and palapa roofs surrounded by the native jungle, this all-inclusive resort is the perfect place for a family-friendly vacation or romantic getaway. This Riviera Maya hotel is located a convenient 20 minutes away from the Cancun International Airport.

400 comfortable rooms are distributed in six 2 and 3 story buildings. Rooms have been designed and decorated in a contemporary style, each with balcony or terrace.

Enjoy five themed restaurants and bars at the resort. El Pajarito offers abundant buffets for breakfast, lunch, and dinner. La Tortuga serves up lunch with grilled Mediterranean specialties. Tío Pedro delivers amazing Mexican specialties à la carte for dinner. Terrace Tapas Lounge & Bar has delicious seafood specialties served a la carte for dinner (not part of the all-inclusive plan). When in search of a cool and refreshing cocktail, the choice is yours. Bar Tequila, the Lobby bar, is open 24 hours. The Beach Bar will keep your thirst at bay while you are relaxing in the sun's warm rays throughout the day. Catalonia Playa Maroma also has a disco that is open from night until dawn.

Coordinated daily by the entertainment staff, the resort offers a variety of activities day and night for guests of all ages. Some of these include non-motorized water sports, a large swimming pool, kayaking, aerobics, beach volleyball, archery, scuba diving lessons, kids club, and more!

Additionally, the resort also holds Travelife Gold Certification, which shows a commitment to protecting the environment and promoting sustainability.

Find more information about Catalonia Hotels.

Learn more about Riviera Maya.
HOTEL LOCATION
This resort is situated in the Mayan Riviera, 20 miles south of the Cancun International Airport.
Address: KM. 307 CARRETERA FEDERAL 307-PUERT
PUNTA MAROMA, PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-877-3
Toll Free Phone: 877-251-0376
Fax: 52-984-877-3312
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Playa del Carmen)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Freshwater swimming pool with different areas for activities, children, and relaxation.
Golf: NEARBY
Holes: 18
Green Fees: $
Cart Fee: $
Tennis
Number of Courts: 2
Lighted Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Mexican decor with vibrant colores and palapa roofs surrounded by the native jungle make this the perfect place to spend a wonderful vacation. This hotel has one swimming pool with different areas, a spa, a gym, 8 restaurants, 3 bars, discoteque, and indoor t heater featuring live nightly shows and entertainment. Beach: Playa Maroma is one of the most beautiful beaches in the world, according to the Travel Channel. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 400
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restaurant "La Terraza" and internet access not included on the all-inclusive package. Coupon system for a la carte restaurants. Coupons depend on length of guest's stay. No smoking permitted in guest rooms. Pets are not allowed.
ROOM TYPES
PRIVILEGE HONEYMOON
King-size canopy bed. Jacuzzi on balcony. Fruit basket, sparkling wine, and chocolate upon arrival. Honeymoon amenities. Continental breakfast in the room (one per stay), private candlelit dinner for two (one per stay), couples massage, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIUM ROOM
Guestroom includes one king bed or two twin beds, and a furnished terrace with beautiful garden views. Room also features a minibar, an elegant bathroom, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE SUPERIOR OCEAN ROOM
Ocean view from balcony. One king or two double beds. Free safe. WiFi. Privileged amenities including a private lounge, 24-hour room service, access to wet spa areas, turndown service, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE SUPERIOR ROOM
One king or two twin beds. Bathrobe and slippers. Exclusive facilities for Privileged customers, including a private lounge, 24-hour room service, access to spa wet area, turndown service, late check-out, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PRIVILEGE POOL VIEW ROOM
Pool view room with exclusive facilities and services for Privileged customers. One king or two twin beds. Access to private lounge, 24-hour room service, access to spa wet area, turndown service, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Privileged amenities: Beach towel service in room; turndown service; pillow menu; a la carte breakfast snack service, and one dinner at the Terrace Tapas & Lounge Bar; 10% discount on romantic dinner and boutique; early check-in and late check-out
DINING
Catalonia Playa Maroma features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Catalonia Playa Maroma:
Grill Restaurant - A la carte Restaurant that offers the best cuts of meat. Air-Conditioned, with dinnerservice.
Aromes Coffee & Lounge - From 10:00am-6:00pm they offer the best selections of coffee, tea and pastries.
Ayami - A la Carte Asian Restaurant with Teppanyaki for dinner. Air-Conditioned.
Terrace Tapas Restaurant - Air-Conditioned A la Carte Spanish Restaurant, serving delicious tapas and lobster for dinner.
Toscana - la Carte Restaurant with dinner service and the best Italian specialties. Air- Conditioned.
Mexican Restaurant - Offering Snacks during the day and A la carte dinner with the best Mexican food. Located outdoors. Open Air restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Aerobics, volleyball, aqua-aerobics, tennis, soccer, ping-pong, archery, non-motorized watersports.
Nightly Activities & Entertainment:
Nightly entertainment and shows. Disco and nightly shows in the theater, Latin Dance classes, and more.
CHILDREN'S PROGRAMS
Kids club with specialized staff.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
316 Recommend
316 past Apple Vacationers would recommend Catalonia Playa Maroma to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8624reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Sales company
ROMAN A.
Jul 11 2018
La compañía de ventAS lo atrapan a la llegada emitiéndose como gente del hotel apoderandose de tu equipaje
Customer Rating: 

Complaint
WASSIL W.
Jun 01 2018
Ladies and Gentlemen: This is a complaint regarding my vacation at Catalonia Playa Maroma. I am writing to you also on behalf of the other vacationers. The reasons for the complaints are: 1. The air conditioning did not work in all three rooms as it should work. 2. The key cards for all three rooms did not work properly and it was necessarily to replace the cards for all three rooms many times during the one week stay. What happened to me was very unpleasant. I went to the room to use the restroom. I had a heavy need. But I could not enter my room because the card failed to open the room. I was in a dangerous situation. I needed to hurry up to the public restroom in the lobby. I was lucky that I could ease my needs in the public restroom. If the public restroom was not so close or if it was occupied I could fill up my pants if you understand what I want to say with these words. 3. In my room the toilette flushing did not work. And Mrs. Mariela Vallejo, Guest Experience ManagerHotel Catalonia Pla,ya Maroma, told me that the rooms we occupied had been recently renovated. After I reported the non-working toilette flushing it was repaired within 24 hours. For a recently renovated room it is not acceptable that the toilette flushing does not work. 4. The telephone in my room did not ring. It was repaired within 48 hours. This is a minor failure. Kind regards, Dr.-Ing. Wassil Wutschkov Saint Louis, Missouri 63146 E-mail: wasko.wutschkov@gmail.com Phone Call, Voice Message, Text Message (SMS), Viber, Whatsapp: +1-206-910-2332 Skype: wutschkov Facebook: Wasko Wutschkov
Customer Rating: 

Overall Amazing
ALISHA I.
Mar 29 2018
This resort was absolutely beautiful. The service was outstanding, the sit down restaurants were delicious, and the overall scenery was stunning. There were a few things that were kind of disappointing, but no where even close to ruining our time here, were the buffett. A lot of the food was cold. The seaweed on the beach. Definitely not something that could be helped, but if they got a tractor like the neighboring resorts they could keep up with it. And the coffee situation. They have a coffee shop, but it doesn't open until 10am. Ummm....I know I'm not the only person that wanted to have a cup of coffee on the beach in the morning. So having to go all the way to the lobby to get a very small cup of coffee and walk all the way back to the beach early in the morning was a pain and was by far the only thing I can really complain about. The coffee machine at the beach bar was broken so maybe they will get that fixed soon.
Customer Rating: 

THOMAS F.
Mar 12 2018
The beach had a lot of sea weed, they tried to clean the beach, but could not keep up with it, the hotels to the south did a better job with larger equipment. CHeck in was very slow for privileged! only one person available to check us in. Food was ok, Italian was the best, mexican was 2nd best, steak was thin and dried out at the steak house
Customer Rating: 

Excellent hotel, wonderful staff, needs updating, beach had huge seaweed problem most of the time.
RALPH K.
Feb 26 2018
The hotel overall was very, very good and we enjoyed our stay. Yes the rooms, especially the washrooms, were in serious need of updating. However, everything was very clean and the cleaning staff was excellent. The big issue we had was the piles of seaweed on the beach. It was so much that we could not go in the ocean without our legs getting covered with seaweed. This is not a problem of the hotel although we wish the hotel would have cleaned up the seaweed more in front of our hotel as the neighboring hotels did. The seaweed, I understand, does come and go and the last day of our vacation the beach was remarkably free of seaweed. I would not have believed it , especially after having viewed the piles and piles of seaweed earlier in the week. Overall our experience was pretty positive and we did enjoy our week. I guess that it is pretty much hit or miss as to when they get the influx of seaweed on the beach.
Customer Rating: 

Very nice get away!
DOUGLAS J.
Feb 06 2018
Staff and resort were very nice. Money exchange was tricky. I enjoyed the smaller resort. We didn't have any trouble finding spots on the beach. Apple always takes good care of us.
Customer Rating: 

Very good resort
SHANNON L.
Aug 16 2017
Rating for the hotel is very good. Rating for Apple not so good. He didn't show up the entire week we were there. We booked our excursion through the hotel rep and the hotel was kind enough to arrange our pick up back to airport since Apple didn't take care of us.
Customer Rating: 

Catalonia Resort
BARBIE C.
May 30 2017
Overall a great resort with a great beach.
Customer Rating: 

local service from Apple Vacations
GENNADIY E.
Feb 09 2017
the local service from the Apple Vacations is below expectations. I had to chase them to confirm shuttle availability and departure time.
Customer Rating: 

Nice but too many smokers
WILLIAM M.
Jan 09 2017
If smoking bothers you, I wouldn't recommend this resort. There were ashtrays and smokers everywhere. It was impossible to sit on the beach or walk down the pathway without having smoke blown in your face.
Customer Rating: 

My awesome Cancun vacation
SERGIO S.
Jul 19 2016
Great hotel, Great people, great food, great beach!
Customer Rating: 

TripAdvisor Traveller Reviews
Terrible
Jasmin A,
Mon Jul 16 06:46:58 EDT 2018
Very disappointing on my stay with Catalonia. We where group of 13 people, 5 rooms and 7 nights. Terrible experience, would not recommend this resort to anyone!!!1. Complained about my air condition for 4 days and never was fixed. They come in the room, turn the fan on and they say it was fixed!!! I tried talking to manager but he was never available. Than they said they will try to find me a different room and will let me know when will be available, they never called, they never left a mes. for my room or anything to try to resolve this problem so I gave up after the 4th night!!!!! 2. The second room we had it was problem with balcony door, would not lock, they never came to fix it after complaining about that!!! We had to use a umbrella we had in the room so blocks the door from opening from outside. And we were on the ground level.... 3.Barely anybody from the staff speaks english. very hard to communicate in the restaurants when ordering food or drink (buffet was fine nobody needs help there!) 4. We had a phone at the pool area from a bag stolen.. Went to complain to front desk and security, nobody cared. The main question was did you see anybody from the staff take it (no cameras anywhere)!!!. how about you ask the staff, if I saw who took it would no be here reporting!!!! 5.One good thing; entertainment crew is very nice and super friendly!!! So all around very bad customer service, very disappointed on this trip, bad experience. Will never recommend this Resort!!!

Enjoy my Time
CristinaM P,
Sun Jul 15 11:28:42 EDT 2018
You can't go wrong if you visit this hotel. Clean, everyone very helpful. if you have kids, this is a place to go. Love the jungle feel of the hotel. The beach was not clean but it was out of the control of the hotel but Mother nature. I still enjoy the beach very much.

Excellent first time visit
JANE1910, Horsham
Sun Jul 15 10:44:56 EDT 2018
What a lovely hotel and staff very friendly . The seaweed is not a problem here as it is cleared every day by the hard working staff , the food is of very good standard and plenty of choice , a little noisy around the pool so head for the beach where it is quieter with a lovely breeze , I would very much recommend to stay here and hopefully we will return again !

Excellent
Eduardo F,
Thu Jul 12 02:16:20 EDT 2018
5 days of rain, but 5 days of happiness! Excellent !!!! Nice staff, nice beach with sargassum :(, but excellent condittions! The best for a family tryp! See you soon!! p.s.: i left 3 friens there, ill be back coatis!

Nice hotel, not so nice beach
MsDaisy425,
Wed Jul 11 20:03:01 EDT 2018
There needs to be a golf cart to get from the entrance to rooms/ pool. The walk is way too long. There is about an 8min walk from the front to the pools and privileged area. Also, there needs to be a reservation system for dinner. We waited over an hour for dinner, came in at 745pm and we weren’t able to be seated until 9pm. Another time we weren’t even able to get on the waitlist because they already had 15 people waiting for tables. The beach was also not swim able for most of the trip due to a ton of seaweed. The smell of the seaweed was so terrible that we could not even walk on the beach the first day. They did clean it every other day so the smell did go away but the water was not crystal clear how it is portrayed. A lot of these reviews say how amazing the beach is...it is not! We took a day trip to the beach just to enjoy a beach day. On the bright side, staff was great and courteous. They were very accommodating for almost every request. Food was delicious at the a la Carter restaurants and even the buffet. Our room was AMAZING! 6321 was a privilege suite with its own pool. The regular pool is pretty warm so the ensuite pool was perfect. There needs to be a better liquor selection at the bar but they do keep the drinks flowing. The nightclub had terrible AC and the DJ wasn’t too good, but with a group it was really fun. Overall I would go back.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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