Punta Cana

Caribe Club Princess Resort & Spa


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All Inclusive    

The 24-hour all-inclusive Caribe Club Princess Resort & Spa lies on a beautiful expanse of white sand on Bavaro Beach, swept with coconut palms. A pathway through natural mangrove and tropical foliage takes you to a long languishing pool and the hotel section with vibrant earth colors of rusts and lemon. Individual restaurants, each with its own distinction and theme, create a little row of dining options. There are three specialty restaurants featuring Mexican, Italian and Chinese cuisine. Plus enjoy a buffet restaurant, and snack bar and Creperie for casual dining.

A wide variety of leisure and entertainment activities are available day and night at the beach and poolside. For a refreshing concoction, swim up to the pool bar. Work out at the fitness center, than relax in the Jacuzzi and sauna. Take part in complimentary non-motorized water sports including an introductory scuba lesson in the pool (one lesson per person per stay).

Kids will stay busy and entertained at the children's club and playground, and teens can meet others their age at the teen club. Land activities include tennis, mini golf, archery, bicycles and table games.

In the evening, enjoy live nightly entertainment. There are a total of seven bars including the Areito Discotheque with free entrance and free national drinks until midnight. As the sister hotel to Bavaro Princess All Suites Resort, Spa & Casino, enjoy access to the Princess Tower Casino at the Bavaro Princess with free shuttle service. Additionally, guests of Caribe Club Princess Resort & Spa have use of all the facilities and services of the Tropical Princess Hotel.

Find more information about Princess Hotels & Resorts.

Learn more about Punta Cana.
HOTEL LOCATION
The Caribe Club Princess is a beachfront resort located on Bavaro Beach, between the Melia Paradisusand LTI Punta Cana Beach.
Address:
PUNTA CANA


DR
Local Phone: 809-687-7788
Fax: 809-552-1755
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Casino Nearby (Bavaro Princess)
Shopping Mall Nearby (10 minute walk.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
The hotel features three swimming pool, one with swim-up bar.
Golf: NEARBY
Cocotal Golf & Country Club
There is an 18 and a 9 hole course with driving range, pro-shop, rental equipment andgolf academy (tee times between 8 am and 3 pm). The 18-hole measures 3380 (Slope 131)from the Gold, 3203 (Slope 130) from the Blue and 2993 (Slope 126) from the White.
Holes: 27
Green Fees: Contact hotel.
Cart Fee: Contact hotel.
Club Rental Fees: CONTACT HOTEL.
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Subject to change
Raquet Rental Fees: Complimentary.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Archery, mini golf
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Caribe Club Princess is a beachfront resort set on pristine white-sand beach swept with coconut palms. All-Inclusive resort with 355 air-conditioned rooms housed in 3 buildings. Rooms feature a tropicaldecor, with two double beds or 1 king bed, mini-bar stocked daily with water and soft drinks. Internal transportation. Beach: The hotel is located directly on a white sandy beach bordered by the turquoise waters of the Caribbean Sea. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 355
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Springbreak policy: Must be 16 or older with a credit card. Safe deposit box ($). Free entrance and drinks included at disco until midnight.
ROOM TYPES
ROYALE SUITE AI
Fruit basket will only be on arrival, not restocked daily. The swedish massage will only be one per person per stay. The dinner at "La Cava" and "El Pescador" will only be one per stay.
Other Amenities -
Kitchen
CARIBE SUITE VIP
2 dbl beds or 1 king, sunken living area, same amenities as Superior plus VIP: nightly turn down, concierge, 1 gourmet dinner, 3 cigars, 1 bottle of rum, 24hr room svc, 20 min. massage, 1hr free internet, prem. brand drinks & more
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
HONEYMOON SUITE
King bed, Jacuzzi, bathroom with tub and shower, 24-hr room service, fruit basket on arrival, one 20 minute massage (per person), one bottle of sparkling one, one breakfast in room per stay, one romantic dinner, private check in/out.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUPERIOR GARDEN VIEW
2 double beds or 1 king. Full bathroom with tub and shower, room safe, A/C, ceiling fan, Cable/Satellite TV, telephone, mini bar, hair dryer, balcony or terrace. Gardenview.
Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
DINING
Caribe Club Princess Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at Caribe Club Princess Resort & Spa:
La Cava - International Gourmet restaurant. Not included in All-Inclusive Plan ($).
Shangay - A Chinese specialty restaurant. Reservations are required. Men are required to wear long pants at dinner.
Sombrero - A Mexican specialty restaurant. Reservations are required. Men are required to wear long pants at dinner.
Mama Mia - Featuring Italian specialties. Reservations are required. Men are required to wear long pants at dinner.
El Pescador - Gourmet fish and shellfish. Not included in All-Inclusive Plan ($).
Higuero Restaurant - A buffet restaurant with show cooking. Men are required to wear long pants at dinner.
El Pilon - Featuring Dominican specialties. Reservations are required. Men are required to wear long pants at dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
The "Panas" Entertainment Team organizes Aerobics, Water Polo, Beach Volleyball, Games, Competitions and more.
Nightly Activities & Entertainment:
Areito Disco, Theme Parties, Sports Bar, Lobby Bar.
CHILDREN'S PROGRAMS
Available from 9:00 am to 5:00 pm (schedule subject to change).
Applicable Ages: 4 to 12 years old.

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: $8/hr (approx)
Advance Notice for Babysitting: Yes.
Teen Club for 13 to 17 years old. 9am - 6pm. Teen Disco 9:15 - 11pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
709 Recommend
709 past Apple Vacationers would recommend Caribe Club Princess Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6165reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Wil never go or recommend this hotel
INES P.
Oct 27 2018
In two days I had my room changed three times. Air conditioning not working and as per repair guy they were aware of situation and instead of fixing kept putting people in these rooms. New and last room (refused to change again) had a leak in bachroom and in entrance hall, we kept putting tissues on floor so we would not fall. This was supposed to be an upgrade therefore it had an iron, toilet paper holder and tissues. These items were not available in previous two rooms. Food was scarce and poor, I've been to DR approximately 10 times and this has been the worse hotel accommodations we have ever encountered. Also on the second day right before we showered we lost water, when called we were told they were working on it that it was the whole complex. On the third day we lost power as we were getting ready to go for dinner. Thank goodness for my husband's flashlight. Drinks were of poor quality and meats were tough. Only had bacon one day at breakfast and the fruit selection was limited to pineapple and watermelon. They also have a section of the hotel hat supposedly is ecologically protected. Water was in a swamp looking area where the stagnant water smelled of sewer, probably the reason were eaten alive by mosquitoes. I understand they have to protect this but there has to be some kind of spraying to alleviate mosquito bites from guests. Again never in my previous years I was bitten and definitely not as much. Hopefuly won't develop any diseases from that. We were also locked out of our room and not even the cleaning lady could open the door. Thank God she was there and went into another room to call for someone to come but we had to wait 20 minutes for someone to arrive. This is also the first hotel I have encountered that charges a daily fee for the use of the safety deposit box. It's outrageous!!! There is only one thing good and that is the people that work there, they are very pleasant and eager to help and serve you. If it wasn't for them I don't know how we would have made it through the 8 days.
Customer Rating: 

TEST
HOLLY H.
Jul 08 2018
A terrible hotel. Dirty rooms, slow, no problem solving skills by staff, did not feel like a vacation. Checked out of the “resort” a day early to go to a different resort all together to enjoy the last bit of vacation. Waste of money at caribe club princess. So extremely disappointed.
Customer Rating: 

TEST
Weekend Getaway
CAITLIN T.
Jun 21 2018
The food at the buffets were often stale or sitting out for a long period of time. The workers at the evening restaurants weren't the friendliest and not willing to answer any questions.
Customer Rating: 

TEST
Room 1: Shower, bathroom and toilet flooded, bathroom ceiling leaked, Room 2: No AC, smelly sewage water dripping from ceiling, broken TV
MICHELLE M.
May 13 2018
Renee Brown was my roommate. We experienced such serious problems in our first room they eventually moved us. Room 1 problems: bathroom ceiling leaked, toilet and shower both flooded. It was slippery, smelly and we couldn't dry anything in the bathroom. We could not use the hairdryer or get ready for dinner in the bathroom. It was a nightmare. We immediately complained and had to call and visit the front desk many times to get them fixed. The maintenance man came twice. His efforts resulted in no change. The manager moved us to another room, 1162. The AC was broken which made it nighmarishly hot. The TV did not work. The icing on the cake was that sewage water was dripping through the bathroom light fixture over the bathroom sink. We immediately reported the problems. I actually wrote a note to the manager. We called. We told the maids in the hallway. We followed up. They changed the light fixture but of course, the smelly water leak continued! The AC never worked. So it was a nightmare trip. Despite daily emails to Kimberly Perry who booked our trip and who was apparently back from vacation a couple of days before we were leaving, Apple Vacations did NOTHING to help. Kimberly Perry basically blew us off. After the trip was over, she sent an email telling me to call a generic phone number. She did not pass along any message or notes. She had a full list of problems with timely updates. Because of this nightmare experience, I want a refund. I will be reviewing Apple Vacations on outside sites. I have a Readership badge on TripAdvisor. Here is the title of my Club Caribe review: "Serious plumbing, AC & other problems in both rooms but pool area was fun" Review of Caribe Club Princess Beach Resort & Spa
Customer Rating: 

TEST
The hotel would be well serviced to have lite evening entertainment, i.e. singer, piano bar, around the
JAMES R.
Mar 10 2018
hotel area.
Customer Rating: 

TEST
STEVEN S.
Jan 30 2018
We went on the trip with 6 couples. All of our rooms had issues; water pipes breaking, toilets not working, AC not working (too cold & too hot), trouble with keycard entry, trouble with safes, no hot water, lost electricity twice, light switch exploded in room, room flooded from bathroom pipe, had to take thermostat apart to change temp, sliding doors did not work easily. The hotel is very tired & not well maintained. 9 of 12 had stomach issues. The staff was excellent, except the front desk. Check-in was difficult. Some had trouble getting towels from maids.
Customer Rating: 

TEST
Not recommended.
BRIAN B.
Jan 24 2018
Staff great, landscaping nice, good pools
Customer Rating: 

TEST
Nice staff but terrible hotel
DAVID M.
Oct 23 2017
The restaurant and bar staff were awesome. Our room was old, bed uncomfortable with aged mattresses and the A/C did not function properly the entire stay. We went to the lobby desk 3 times to complain and ask for another room but we were told by Emmanuel (VIP Manager) and his staff that a better room was not available.
Customer Rating: 

TEST
This hotel needs an update.
DEBORAH S.
Sep 12 2017
This place needs all new showers and toilets. We had to mess with the toilet every time we flushed it.
Customer Rating: 

TEST
Great but
ADRIAN R.
Aug 20 2017
Air Conditioner was the wrost even after they switched our room. Guess is what they can do. The VIP has alot of benefits and one of them is 24 hr. Room service. My kids ordered three different times on different days ice cream "something in the menu" they took the order and it never delivered and if you call to find out the status they won't pick up. Seaweed was horrible but uncontrollable. Beach is nice overall hotel and employees are very nice great attitude and energy. If you tip them they won't forget you. Premium drinks with vip. Cigars are a gift not all that and everyone gets a bottle of brutal. The maid does pop up early. Fills the fridge up with beers soda bottles come and sprite and alot of waters. They will deliver juice if you ask guest services. Most channels are in Spanish but who cares you are there to enjoy. Ask for a main pool room great music. Then party starts at 4 and beach is close.
Customer Rating: 

TEST
Caribe Club Princess
ESTHELA B.
Aug 05 2017
Good Hotel, staff very friendly, food at the buffet was okay, restaurants food was good. Beach was amazing, some day there was a lot of seaweed but cannot complain, I would recommend to hotel to have new sunbeds in the beach, most were old and I fell a couple of times. Staff was very friendly. Waiting for the trolley took a long time, it was faster to walk from lobby to hotel rooms. Entertainment was okay. Hotel grounds were clean and pretty. I do have to say that maybe hotel needs to check door lock before allowing customers to go in the rooms. Security came two times to our room to change the battery packs to our room as the key was not working. This is twice in one week were we had to wait for them and change battery packs and security took for ever. Another family had the same problem and we had to call the reception area for them as it was late at night. I would go back to hotel as the beach area and some restaurants were very good.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Two weeks in paradise
Kathrine S, Eastern Norway, Norway
Thu Nov 08 05:02:39 EST 2018
We are just back home after twoo weeks in this wonderful place. It was far better then we expected. The staff works so hard making sure the stay is perfect for the guests. The variation in restaurants and food is very good. The buffet has different temas every night, and the restaurants a good choise of meals. Clean big pools, wonderful white beach, and the park area you just have to experience. We took bread from the breakfast to feed the birds and turtles in the evenings. The rooms and bathrooms was big, and the beds comfortable and big. It could for sure need some upgrade, but it was ok. We did not spend much time in the room anyway. We had some walks outside the hotell area. Found a local bar and talked a bit to the locals. Everybody was so sweet and smiling. We are for sure coming back.

Lovely grounds with wildlife
Hazel O, Middlesbrough, England, United Kingdom
Mon Nov 05 11:01:07 EST 2018
Eight of us stayed here for eleven nights the complex is nice with the wildlife and has three nice pools but we found the sea rough and sea weed on the beach. The Italian Mexican and Bralian restaurants were good Chinese wasn't and the buffet and snack bar were not up to Standard food wasn't covered so soon went cold and a few of us ended up with diarrhoea so take tablets with you also mosquito spray all of us were bit Rooms could do with undating but the air con and fan were great Fridge was filled up every day and our maid kept our room very clean The waiters and staff were very friendly. The wi fi in the Lobby was hit and miss and drinks OK apart from the draft lager.

Great beach, friendly people, and terrible rooms
baldheadedtraveler,
Thu Nov 01 06:42:16 EDT 2018
This is disappointing because I really don't like leaving a bad review. Generally speaking, there's usually enough "good" to make any trip review "average," and I do have great things to say about Caribe Club Princess... but the bad outweighs the good this time. *** Let's start with the good—the beach, the pools and grounds, the food and drink, and the people. The beach is great, especially when you consider that this is more of a budget-level resort compared to many of its neighbors. Between the size and spaciousness of the beach, the number of available palm umbrellas, and how clear of seaweed they keep the beach, this would be a bargain even at a higher price. There are neighboring resorts where the beach has eroded to the point that guests are sitting in loungers next to the chicken wire-wrapped roots of palm trees, surf landing roughly all around them (forget about staying dry or placing any of your belongings on the sand), staring out at massive sand bags just yards away. If you’re more of a pool person, this type of thing may be forgivable, but if you’re a beach person… well, let’s just say that for this fact at least, I was glad to be at the Club Caribe Princess. The pools were nice too. Not massive, and I have to admit that I avoided the activity/party pool for all but one day (one hour), and never made it into one of the other ones (that I assume was officially part of Tropical Princess Resort), but the one I frequented in the afternoons was reasonably clean, reasonably quiet, and still close enough to bathroom facilities and a bar, as there was no drink service. The grounds themselves are actually very nice. Not quite as lush as some resorts, and certainly some of the loungers could be updated, but it was a nice looking resort. The resort has a number of bars positioned around the grounds, including a swim up bar, a beachside bar, open 24 hours a day, a large bar near the pool that I didn’t use, and one near the beach and the pool that I did spend time in. This one was the outside part of the Brazilian restaurant. Service there was great, and not just because I became familiar with the regular bartender. She was as pleasant to everyone else as she was to me, did a great job of working through language differences from guests that spoke Russian, French, Italian, English, Portuguese and Spanish, and truly seemed to enjoy herself. I got a name early on and just can’t remember it. The resort also had a bar in the lobby and theater, at the other end of the property, and of course drink service in each restaurant, including the buffet. In general, drinks were very good. Frozen drinks were always available, continuously churning in those slushy vendor machine devices, so occasionally your drink would be less icey and more liquid, but generally they were pretty good. Interestingly, I saw plenty of pina coladas but not a single daquari, and I don’t even know if they were offered. Mixed drinks were strong and delicious, cold Presidente beer was available everywhere you can say “cerveza, por favor.” The restaurants here were better than expected, especially for a budget resort! There are two restaurants that are not included that you can go to for $35 or $30 (US), but I didn’t see the point. I was able to experience the Brazilian rodizio-style restaurant, which was actually very good, Mexican, Italian, Asian and Dominican. All were average or better for a resort, and I have to say that I really enjoyed the fact that each night there was a special drink brought to guests when you sat down that was supposed to reflect the restaurant you were eating at. The Brazilian had some interpretation of a caipirinha, while the Mexican had a margarita, for example. Many of the restaurants offered a salad/antipast/self-serve appetizer “bar” that was also a nice change of pace. The folks at Club Caribe are very nice. I read in some resorts that there was a real language barrier, and there were examples of staff that didn’t speak much English, but I never felt like I couldn’t get my point across. More importantly, everyone I encountered tried, which is more than I can say for some of the guests. I’d say that most of the staff understood more English than most Americans understand Spanish. Americans, however, were a minority here! Mostly I heard Russian and Spanish, some Portuguese, and some French, Italian, and even German. I heard more British English than American English. So, the staff has a lot of languages to contend with, and did so generally with a smile. Even when I arrived and there was a glitch with my reservations (I had reserved two rooms for three people, and they had all three of us in one room), they worked as quickly as possible to correct the issue. Everyone at Club Caribe is trying their best, and that might be the best thing the resort has going for it! Let’s talk about the bad—the rooms and… no, mostly just the rooms. And the Mosquitos. I read before coming that the rooms were in desperate need of updating, but figured that I could deal with that since I’d be outside most of the time and was getting a good price. However, it seems that “desperate need of updating” is not an understatement. FYI, I stayed in a “Superior Room” and can’t speak for any others. They look nice enough when you enter, though they are sparse. The bed linens are outdated, which is fine, but didn’t particularly feel clean. Nothing about the room did, but that may have been my imagination. There was a faint smell of smoke in the rooms and on the furnishings too. Rooms have ashtrays in them, and this being one of the more smoky resorts I’ve stayed at in recent years confirms to me that rooms aren’t divided by smoking and non-smoking. Towels were old, thin and limited. We had two bath towels, two hand towels and a bath mat, nothing more. One day we returned in the afternoon to no bath mat, and most days, our used towels were just re-folded and placed back on the shelf. Glasses were likewise rinsed and placed back on the sink. The most disturbing thing was the mold in the showers. I think that made me feel even dirtier than the large cockroach I captured one night. Add to that the fact that you didn’t really want to be under the covers of your bed at night but HAD TO BE because of the mosquitos, and you get a room experience you’d like to forget. Mosquitos were a massive problem at the resort. The front of the resort, including the lobby, theater and gift shops, are separated from the rest of the resort by a long walk through a marsh. There’s lots of waterfowl, turtles and other animals, and it can be picturesque, but it’s a marsh nonetheless, and moreover, it was a flooded marsh while I was there. Mosquitos were, as a result, more of a problem here than anywhere else I’ve been. Judging by the welts on other people’s legs and arms, I can say that it wasn’t only a problem I experienced. *** Like I said, it’s disappointing to have to report these things, and normally I’d give a resort a pass for something like bad décor or even a cockroach. But the fact is, updating the rooms is long overdue, and more spraying, fumigating and, I don’t know, maybe some bug zappers, and the problems could be fixed. The staff should be commended on working as hard as they do, and the beach is truly very nice… but those rooms… ugh.

Great hotel in a beautiful setting.
BristolLakeview, Bristol
Wed Oct 31 13:21:08 EDT 2018
We have just returned from a fantastic stay at the Caribe Princess. Check in was very quick and efficient. The little train took us and our luggage to our room. Yes the rooms are outdated but very clean and tidy and to be honest, how much time do you spend in your room. We could not fault the staff when we had a few issues, they were there within literally minutes, even to the extent that when the air con unit went wrong it was replaced within 90 minutes! Our beds were really comfy and the linen changed regularly, clean towels each day. Our maid Maria was excellent, she kept our room very clean and our fridge stocked with water and soft drinks every day. The food in the buffet restaurant was very good, plenty of choice, there was always something for everyone. Breakfast is good , a big hit are the 2 egg stations. We really enjoyed the Mexican and Brazilian restaurants, the staff at the Brazilian are amazing, we ate there 3 times!! We didn’t have to wait any longer than 10 minutes to book the individual restaurants. The bar staff are really efficient, Claxton at the beach bar is a real character keeping everyone entertained and Jinette at the Rodisio bar to name but a few. The creperie is a real bonus, the special coffees and hot chocolates are really good and it’s a really nice comfy place to chill out. The staff work tirelessly keeping the beach clean and the beautiful grounds immaculate. They regularly spray the grounds to keep the bugs at bay. Also you have the opportunity to have your room sprayed each week to eliminate any unwanted room guests! All three pools were kept really clean. The foam pool party was great fun. The hotel is in a lovely setting. The walk through the “swamp” to reception was really lovely, so much to see, turtles, iguanas, peacocks, ducks, geese, birds, flamingos, fish etc etc. We booked a fishing trip with Seapro who were very well organised and professional, we wouldn’t hesitate to book again with them. The adult show starts at 9.45 which we found too late and the few times we did watch, it wasn’t amazing. The popcorn and the bar was a nice touch. We have booked again to return next July for a family holiday and are very much looking forward to it. Just to sum up. As long as you remember this is not a 5 star hotel but it is a really great 4 star with staff who work tirelessly to give guests a good service.

Avoid at all costs!
noemicastalja, London, United Kingdom
Tue Oct 23 12:50:49 EDT 2018
On the day we arrived we discovered that the toilet flush was not working, the aircon wasn’t either and pieces of the ceiling basically fell off on us. The toilet was dirty and with so much limescale...gross! We called reception to report the issues and asked to change room, they said we had to wait until the next day to change room! We said that we couldn’t stay in that room and argued with reception. We had to call other three times to get a final answer to wait for 10 minutes for somebody to come and help us changing the room. In the other room the blanket had holes in it, toilet was better but still not as clean as you would expect in a 5 star resort. The WiFi in the lobby was not working well and when we asked to rent a router (5$/day +100$ deposit) they told me that I could only rent it until the end of our stay. When I argued that I was going to leave in the morning on the last day, and why should I pay for something that I wasn’t going to use, the person at the reception (very poor English speaker) kept saying that we could only rent it for the whole stay. Housekeeping is disastrous: they don’t bother cleaning the bathroom most of the time, we had to ask to refill the fridge, we asked to change the sheets and they didn’t,and when they did they were stained! we asked for new towels and came in the room to find none and had to ask twice before we got them! We spoke to the manager who apologised but looked more bored than sorry, and told me he would get back to me. Never did. Tried to speak with his assistant about the WiFi issue and she didn’t apologise or try to suggest a solution, only said “a technician is trying to fix it but is going to take time”! We then booked a taxi to the airport the day before our departure at the customer support desk. On the day the taxi didn’t arrive, we had to go back and ask to call for another one. The taxi finally arrived but the driver wasn’t going to accept cards (which the person at the desk the day before assured us it was possible!) It has been an absolute disaster! It is a true shame as the public areas are super nice, the beachfront is fantastic and the pools always clean. The restaurants are also good, but again not a service that you would expect in a so claimed 5 stars resort. In places like this, where the all inclusive is standard, upselling is key and they don’t understand that if a customer is unhappy they won’t spend a penny more! Only one lady at the guest support was helpful and proactive, Juana, who actually tried to fix the problems. People at the bar and the restaurants are nice and friendly but unfortunately is not enough. This has definitely tainted our Dominican experience.



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