Cancun

BlueBay Grand Esmeralda


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All Inclusive    

2018 Exceptional Values
Honeymoon: Fruit plate, flower petals in room, and one champagne breakfast in bed once per stay (reservations required; Minimum 7 night stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and water sports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
HOTEL LOCATION
The BlueBay Grand Esmeralda is 35 minute drive of the Cancun International Airport and a 10 minute drive from Playa del Carmen.
Address: FRACCION 1 Y 2 CARRETERA FEDERAL CH
Q.ROO, SOLIDARIDAD, PUERTO JUAREZ
QR

MX
Local Phone: +52-984-877-4500
Fax: 011-52-984-877-45-12
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Two pools are available, one being a Kids Club pool.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Strategically located within a short driving distance to the beautiful 250 ecological theme park of Xcaret situated facing a gorgeous stretch of pristine coast line. This resort features four a la carte restaurants, two buffet restaurants, two pools, fitness center, Kids Club, and tennis courts. Beach: Ideally located on a glorious 400 meter stretch of beach with waiter service.
Total Rooms: 984
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREMIER GARDEN VIEW
Garden view from balcony. Two double beds or one king. 35 m2. 24-hr room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GARDEN ROOM
Two double beds or one king. 35 m2.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE JACUZZI SUITE
Jacuzzi. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage per stay, Private Bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE SWIM UP SUITE
Swim-up suite. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage, private bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (delivery fee)
DINING
BlueBay Grand Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at BlueBay Grand Esmeralda:
Di Rossi - Italian a la carte restaurant. Open for dinner 6:00 pm to 10:00 pm. Dress Code: Slacks and shoes required. Reservations are required.
Festival - Buffet restaurant open for breakfast (7:00 am to 11:00 am), lunch (12:00 pm to 3:30 pm), and dinner (6:00 pm - 10:00 pm).
Jaal-Ha - Buffet beach restaurant and snack bar serving breakfast (7:00 am to 11:00 am) and lunch (12:30 to 5:00 pm). Shoes and shirts required. No dinner service.
Seafood/Steakhouse - A la carte menu. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Oriental - Serves Asian specialties. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Don lsi - Mexican specialty a la carte restaurant. Serves dinner from 6:00 pm to 10:00 pm. Reservations are required. Dress Code: Slacks and shoes required.
L'Atelier - French speciality show-cooking. Dinner reservations required. Dress code: Slacks and shoes required. Open (6:00 pm to 10:00 pm).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball & Basketball Courts, Kayaks, Sailing, Spinning, Aquaerobics, Hydroryders. Scuba: First class in main pool free. Snorkeling: Deposit required for equipment. Hobie Cats: Additional charge for someone to ride with you.
Nightly Activities & Entertainment:
Indoor Theater (no air conditioning), Lounge Bar, Black and White Bar (open 24-hours)
CHILDREN'S PROGRAMS
Children's pool, theater, X-box, TV, sports activities. Open from 9:00 am to 5:00 pm.

Children's Facilities
PlayGround
Children's Pool
Nursery, Mini-Cafeteria

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3655 Recommend
3655 past Apple Vacationers would recommend BlueBay Grand Esmeralda to their friends and family
TripAdvisor Web Reviews
Based on 10980reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
First time in Mexico
hellsbells1830, Aberdeen, United Kingdom
Thu Oct 11 11:30:36 EDT 2018
Hotel was dated, and really needs updated, but staff where really friendly. First room we had was in block 5 not up to anyone’s standards. Musty smell, shower was broken and sink was cracked along with other things. This block was under revamp while we where there but not our room. Moved to block 6 next morning which was great and nearer to pool and other facilities. Not much entertainment in this hotel but great if you want to relax and chill which we did. Booked a trip with Thomas cook which was over priced and not explained in anyway to what we had booked which for €379 for two people was not value for money. We used the shuttle bus to Playa De Carmen which was very good and run regular to and from 5th Avenue. The restaurant for buffet which is great during breakfast and lunch time but repetitive which is to be expected but the Themed restaurants which fantastic, we tried the Mexican, steakhouse, oriental, Italian and the French the only one which we didn’t rate highly was the Italian. But the serve in every one of these was first class and Benjamin in the French/oriental was one of the most helpful members of staff you could ask for ... nothing was too much trouble for him. One thing we did notice the more you tipped the better service you got and the staff really appreciated being thanked which to be honest is only the polite thing to do if you get good service which we didn’t mind at all. The mini bar is serviced daily. I would also like to say I was extremely stupid and left my safe open one day with money,Ipad,phones, expensive jewellery and passports in,I returned to my room unaware that I had done this and had a Knock on my door by sercurity to say the man who came into stock mini fridge had noticed this as it’s right above fridge and reported it. They did not even allow cleaning staff or anyone else to enter the room after reported. I was asked to check contents of our safe and sign a form saying everything was still there .... I was extremely grateful and don’t know how lucky we were to have such a trustworthy person than what we had.

Awesome Vacation Spot
peterklassen2011,
Thu Oct 11 11:08:41 EDT 2018
BlueBay Grand Esmeralda in Riviera Maya Mexico is a great and affordable spot to take a vacation. The food is great and the staff friendly. The night shows at the Black and White Club are awesome and well worth watching. The Ja-haar restaurant on the resort is a must, we had the best waiters (Agustin and Daniel), they served us the first day that we got there and remembered us and every time they seen us they were happy to serve us. There are also plenty of excursions that you can do off of the resort, if you are into history (which I am) Chichen Itza is a must tour. You get to go and see one of the seven wonders of the world, one of the Mayan Temples and get to learn about the history and culture of the first peoples that lived in Mexico. Overall I give my experience a 4.5 stars out of 5.

Great Customer Service
Matthew D,
Wed Oct 10 13:55:08 EDT 2018
Our trip was good, what made it great was the great customer service given by Angel (Restaurant Captain), and Carlos (Rooming). They did everything possible to serve our needs, and help us feel more than welcome. We appreciate them and know they are the reason why we will be back!

Lovely relaxing stay at Blue bay grand esmeralda
kayandy2018, Kingston-upon-Hull, United Kingdom
Wed Oct 10 11:46:49 EDT 2018
Myself and my partner stayed at BBGE. If you want a nice and relaxing holiday then this is the place to be. other reviews complain about noise, we were in block 6 and i can honestly say that we had no problem with noise Food.. The food was lovely with so much variety and the restaurants were gorgeous. I have no complaints about our room and everything was in good working order. The staff were fantastic joel at the pool bar who really looked after us also Alberto, Victor, Ivan, Wilfredo and Benjamin. Also a big thank you to Aracely who worked at the restaurant bar, lovely lady and really looked after myself and my partner always smiling and chatty with a brilliant service. We really enjoyed our holiday with the lovely staff , service and good weather and food The trips were expensive though. We had a shuttle to 5th Avenue which was ok and gave us time off the complex with lots of shops as the shop on the complex was expensive. I would recommend BBGE for a nice relaxing holiday......

Beautiful place
GrandTour802628, pelham
Wed Oct 10 08:49:36 EDT 2018
This is the kind of place that has all the best things you want on vacation, then they throw in the flora and fauna which kicks it up a notch. It is a nature lovers dream. The service is excellent. The room has everything a traveler could need even though you are barely in the room. There is alot of walking but since there is so much wildlife its worth the walk. I stayed here in november a little late with my review but I was quite happy with my decision to stay here.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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