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BlueBay Grand Esmeralda


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Exceptional Values!
Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Fruit plate, flower petals in room, and one champagne breakfast in bed the day after arrival (reservations required; 7 night minimum stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and water sports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
HOTEL LOCATION
The BlueBay Grand Esmeralda is 35 minute drive of the Cancun International Airport and a 10 minute drive from Playa del Carmen.
Address: FRACCION 1 Y 2 CARRETERA FEDERAL CH
Q.ROO, SOLIDARIDAD, PUERTO JUAREZ
QR

MX
Local Phone: +52-984-877-4500
Fax: 011-52-984-877-45-12
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Two pools are available, one being a Kids Club pool.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Strategically located within a short driving distance to the beautiful 250 ecological theme park of Xcaret situated facing a gorgeous stretch of pristine coast line. This resort features four a la carte restaurants, two buffet restaurants, two pools, fitness center, Kids Club, and tennis courts. Beach: Ideally located on a glorious 400 meter stretch of beach with waiter service.
Total Rooms: 984
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
EMERALD DELUXE SWIM UP SUITE
Swim-up suite. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage, private bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE PARTIAL OCEAN
Partial ocean view. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi for one device, 15% off spa treatments, one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE
Private and personalized check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi on one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER GARDEN VIEW
Garden view from balcony. Two double beds or one king. 35 m2. 24-hr room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE OCEAN VIEW
Ocean View. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels upon arrival, complimentary WiFi for one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GARDEN ROOM
Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE JACUZZI SUITE
Jacuzzi. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage per stay, Private Bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (delivery fee)
DINING
BlueBay Grand Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at BlueBay Grand Esmeralda:
Oriental - Serves Asian specialties. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Don lsi - Mexican specialty a la carte restaurant. Serves dinner from 6:00 pm to 10:00 pm. Reservations are required. Dress Code: Slacks and shoes required.
L'Atelier - French speciality show-cooking. Dinner reservations required. Dress code: Slacks and shoes required. Open (6:00 pm to 10:00 pm).
Di Rossi - Italian a la carte restaurant. Open for dinner 6:00 pm to 10:00 pm. Dress Code: Slacks and shoes required. Reservations are required.
Festival - Buffet restaurant open for breakfast (7:00 am to 11:00 am), lunch (12:00 pm to 3:30 pm), and dinner (6:00 pm - 10:00 pm).
Jaal-Ha - Buffet beach restaurant and snack bar serving breakfast (7:00 am to 11:00 am) and lunch (12:30 to 5:00 pm). Shoes and shirts required. No dinner service.
Seafood/Steakhouse - A la carte menu. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball & Basketball Courts, Kayaks, Sailing, Spinning, Aquaerobics, Hydroryders. Scuba: First class in main pool free. Snorkeling: Deposit required for equipment. Hobie Cats: Additional charge for someone to ride with you.
Nightly Activities & Entertainment:
Indoor Theater (no air conditioning), Lounge Bar, Black and White Bar (open 24-hours)
CHILDREN'S PROGRAMS
Children's pool, theater, X-box, TV, sports activities. Open from 9:00 am to 5:00 pm.

Children's Facilities
PlayGround
Children's Pool

Nursery, Mini-Cafeteria

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3473 Recommend
3473 past Apple Vacationers would recommend BlueBay Grand Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8067 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing
har_lee2, Nanaimo, Canada
Thu Sep 22 08:35:25 EDT 2016
My mom and I stayed at the Blue Bay just over one year ago and now that I am looking to book another vacation there I thought I would read some reviews... Apparently some of the folks writing reviews stayed at a different resort..my mom and I were treated exceptionally well from the moment we arrived. We were accommodated with a lovely room close to the pool and beach as requested as my mother cannot walk far. The food was outstanding with our favorite being the steak house for filet! The staff were all very friendly and helpful. I would recommend this beautiful place to anyone. Looking forward to returning again in a couple months!! 😎 More>

love it!!
tedwardsswansea, swansea
Thu Sep 22 01:49:16 EDT 2016
This was our second visit to this hotel n we enjoyed as much as first time, we only visited the main pool once as we upgraded to a swim up room, plenty of sunbeds to choose from and lots of activities round pool also we were there during independence day and had fab show round main pool, room was gorgeous and was cleaned everyday and fab towel art left, mini bar filled everyday too. We had a few rainy days but didn't affect our hols. Food and drinks were fab, some top shelf brands available, every restaurant was great even the buffet our favourite restaurant was the oriental and staff were great want to mention wilfredo, francesco and edgard also the host in there who's name I didn't get, they were all so very helpful happy and very good workers always on the ball very quick service. Also lee carpenter (think that was his name) up in main lobby very helpful and on hand anything you needed. Every single staff member was friendly and always had a smile and a hola for you, our only regret we had was we didn't see any of the shows it was too hot for us and quite busy up in black n white bar, as we all know the beach is not good here but it's ok, we rather pools anyway so was fine for us, definitely recommend this place , we had a fabulous time More>

Every employee can be a time share solicitor
Kevin Y,
Wed Sep 21 20:38:38 EDT 2016
Beware of time-share solicitors! They are everywhere in the resort. I was going with my family of 10 with baby and elderly for a 7 night stay. On my first morning of stay, Delmetro (as in photo) wearing the resort's apparel, was at the lobby, solicited us to listen to a presentation. When we queried about his time-shared presentation, he became offended and furious. He shouted at us and told us to watch out for the rest of our stay. In return, we took his picture as record. He then told us "don't come to Mexico if you're so afraid of bad people here". He threatened to call the police for taking picture of him. However, he walked away afterward. We encountered Delmetro several time for the rest of our stay. He stared at us and invited to take more pictures of him if we dared to do so. Our trip was disturbed by his action. We filed a complaint at the reception. The receptionist smiled. She said it was normal. She did not do anything about it. Apart from Delmetro, we also encountered a concierge lady and a shuttle bus driver who also solicited us for time-share presentation hosted within the resort. The staffs may freely solicit customers for time-share. The resort seems authorize their action or possibly involve in the solicitation. If you do wish to have a relax stay, and not to be disturbed by the resort staffs for time-share presentations, you may wish to consider other hotels. More>

Honeymoon
Krista T,
Wed Sep 21 06:38:24 EDT 2016
Vacation started off a little rocky with an unacceptable room, which we were moved to a very unpleasant experience( harassment) with the Circle One time share sales people. The reception and concierge staff should take lessons in customer service from the amazing server and restaurants teams. Miriam, Augustin, David, Daniel and Benjamin were absolutely fantastic. Happy, friendly and professional. Gonzalo, the restaurant manager is a gentleman. Janeth in the spa was awesome! Well done service team. The resort needs a big upgrade and the pools are in terrible shape. We would not return, and consider this a 3 star at best. More>

amzing place
surraya2222,
Wed Sep 21 04:34:46 EDT 2016
Me and my husband arrived here on the 14th sept long stay 06/10/16 we have only done one week we have 2 more weeks to go this place is amazing.. the staff are so friendly and bend over backwards for you.. we have tried 3 al cart restaurants so far and the food is great.. no complaints.. the buffet restaurant has lots of verity of choice and is very nice.. our room is cleaned every day to a high standard and the frige is filled up daily.. x our maid sofia takes time to make animals which always puts a smile on my face when i entre the room.. the black and white bar is great and they is entertainment on every night.. we r loving our stay here.. And will continue to enjoy our 2 more weeks here.. i would of liked to have the vip privilege and a swim up pool room but i cant have everything. but overall this place is amazin me and my husband are loving it and im sure we will be coming to visit again.. xx :-)) x More>



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