Cancun

BlueBay Grand Esmeralda


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All Inclusive    

Exceptional Values!
Honeymoon: Fruit plate, flower petals in room, and one champagne breakfast in bed once per stay (reservations required; Minimum 7 night stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and water sports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
HOTEL LOCATION
The BlueBay Grand Esmeralda is 35 minute drive of the Cancun International Airport and a 10 minute drive from Playa del Carmen.
Address: FRACCION 1 Y 2 CARRETERA FEDERAL CH
Q.ROO, SOLIDARIDAD, PUERTO JUAREZ
QR

MX
Local Phone: +52-984-877-4500
Fax: 011-52-984-877-45-12
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Two pools are available, one being a Kids Club pool.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Strategically located within a short driving distance to the beautiful 250 ecological theme park of Xcaret situated facing a gorgeous stretch of pristine coast line. This resort features four a la carte restaurants, two buffet restaurants, two pools, fitness center, Kids Club, and tennis courts. Beach: Ideally located on a glorious 400 meter stretch of beach with waiter service.
Total Rooms: 984
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
EMERALD DELUXE SWIM UP SUITE
Swim-up suite. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage, private bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER GARDEN VIEW
Garden view from balcony. Two double beds or one king. 35 m2. 24-hr room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GARDEN ROOM
Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE JACUZZI SUITE
Jacuzzi. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage per stay, Private Bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (delivery fee)
DINING
BlueBay Grand Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at BlueBay Grand Esmeralda:
Oriental - Serves Asian specialties. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Don lsi - Mexican specialty a la carte restaurant. Serves dinner from 6:00 pm to 10:00 pm. Reservations are required. Dress Code: Slacks and shoes required.
L'Atelier - French speciality show-cooking. Dinner reservations required. Dress code: Slacks and shoes required. Open (6:00 pm to 10:00 pm).
Di Rossi - Italian a la carte restaurant. Open for dinner 6:00 pm to 10:00 pm. Dress Code: Slacks and shoes required. Reservations are required.
Festival - Buffet restaurant open for breakfast (7:00 am to 11:00 am), lunch (12:00 pm to 3:30 pm), and dinner (6:00 pm - 10:00 pm).
Jaal-Ha - Buffet beach restaurant and snack bar serving breakfast (7:00 am to 11:00 am) and lunch (12:30 to 5:00 pm). Shoes and shirts required. No dinner service.
Seafood/Steakhouse - A la carte menu. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball & Basketball Courts, Kayaks, Sailing, Spinning, Aquaerobics, Hydroryders. Scuba: First class in main pool free. Snorkeling: Deposit required for equipment. Hobie Cats: Additional charge for someone to ride with you.
Nightly Activities & Entertainment:
Indoor Theater (no air conditioning), Lounge Bar, Black and White Bar (open 24-hours)
CHILDREN'S PROGRAMS
Children's pool, theater, X-box, TV, sports activities. Open from 9:00 am to 5:00 pm.

Children's Facilities
PlayGround
Children's Pool
Nursery, Mini-Cafeteria

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3655 Recommend
3655 past Apple Vacationers would recommend BlueBay Grand Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8912reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Family Vacation
maneetkh, Playa del Carmen, Mexico
Sat Mar 25 21:17:12 EDT 2017
Our vacation was great! We travelled as a group of 24, plenty of fun things to do, gorgeous weather & an amazing buffet. Special thanks to Gilberth, Santiago (buffet), Eric & Pehpeh (entertainment)!! They were so kind, generous and amazing hosts. Gilberth and Santiago remembered our drinks, welcomed us and were just so kind and accepting. Eric is very funny and so great to be around!! Very fun to do the activities with. Pehpeh was the highlight honestly. Such a sweet, funny, accepting person & a wonderful wonderful host. The buffet never failed, always great. We only went to one a la carte (Italian) extremely disappointing, don't waste your time there. The staff were always cleaning and so very nice to everyone. Love how hard they worked with smiles on their faces. Beach is murky but not a deal breaker and beware the coati's and racoons will steal your food! Happened to us twice! Overall it was honestly such a good time, so much fun to do with the kids and yourselves from spas to kids clubs to all day activities. Would absolutely recommend for a fun filled family vacation. The staff made this place the true experience, can not say enough good things. Thank you Blue Bay

Family Vacation
PrabhdeepPannu1, Canada
Sat Mar 25 20:43:45 EDT 2017
The staff was very hospitable, polite, and hard working. They went above and beyond to make our stay enjoyable and to make our family feel welcome. You can expect to be greeted with a warm smile and greeting anytime you encounter a staff member. Pehpeh, Santiago, Gilberth, and Eric were all very kind and went the extra mile everyday. They were sweet and kept everyone laughing and smiling! The room service, entertainment, and buffet service was incredible, our family members felt cared for and respected. The transportation services were quick and the staff was very kind. There are many activities at the pool and community spaces for children and teenagers. Over all, the staff is very hardworking, talented, good at their jobs, generous, friendly, and hospitable.

Family Vacation
Ashsandhu, Penticton, Canada
Sat Mar 25 20:41:27 EDT 2017
Our family of 24 ranging from ages 2-45 stayed at Blue Bay Grand Esmeralda and we all had an excellent time. We are very satisfied with our time spent there and the service provided. The staff are probably some of the nicest people I've met (and I'm from Canada so that says a lot!) The staff work incredibly hard to make the experience the best that they can, especially Santiago, Gilberth, Eric, and Pehpeh. Room service was great and so were the cleaning jobs. The pool was very clean and sanitary. The entertainment was amazing every night, a lot of hard work was put into it. The buffet had outstanding food and staff! There was a large number of activities to do and the reception was happy to tell us about them and show us where they are located. We participated in kayak races, dance classes, water aerobics, zip-lining, and much more. The overall experience was spectacular and very enjoyable. We will definitely come back soon!

If the resort asked me...
Frequenttraveller4u, Toronto, Ontario
Sat Mar 25 09:39:19 EDT 2017
We just had our 15th visit to this resort. We love it. Rooms are nice, housekeeping reliable, food is good. Staff are friendly and so helpful. Our only real complaint at our Dec 2016 (14th visit) trip was that the New Year's party was shut down early without warning. I have to assume there was a good reason but it was never shared. HUGE disappointment to many guests and openly discussed as such a shame given that the staff had worked so hard for 3 days to put it together. Staff take excellent care of the guests especially the Entertainment crew and the wait staff. One suggestion for New Years would be food at 1am in the Buffet at beach. Just simple food. Snacks. We heard a lot of people ask about where to get a snack. Embarrassing for the staff when New Years was shut down early, I am certain. No apology ever made to the guests. Many guests don't seem to know about the excellent scuba diving from this resort. That should be better promoted. The nightly shows have much improved with the return involvement of the entertain ment team in the singing and dancing. We had a wonderful time again at March break! Participating in the 10th anniversary celebration was amazing! What a memory! Very fun always at this resort! Kudos to Jorge Breido, Ruperta and Candido at the breakfast buffet, Pehpeh for singing, Carlos Fennelly at Festival, Angel and Alberto at the Italian. Beach parties great fun - at night, the DJ needs to play dancing music for all ages! Hope to see you again soon!

First time at an all-inclusive and it was everything we expected and more
Judy H, Slidell, Louisiana
Sat Mar 25 06:29:17 EDT 2017
Upon arrival, Circle One greeted us immediately and Eren was extremely helpful in explaining everything to us. We were able to make our dinner reservations for the week. We traded through RCI for a two bedroom condo - Bldg 2-Coba. The rooms were huge and we had a hot tub on the balcony. Do not close the balcony doors or you will be locked out--it happened to us and we had to get our building concierge to rescue us. Upon arrival, there was champagne and chocolate covered strawberries for each couple. The location was perfect. We were in short walking distance from the main pool. We traveled with another couple and we were both celebrating our 40th wedding anniversaries. The best food was in the Italian and Seafood Restaurants. The service was excellent. Santiago and Gilbert in the Festival Restaurant were spectacular as well as Ruperto and her helper in the Jaal-Ha Restaurant. There were activities at the pool for all ages throughout each day. There were photographers taking pictures every day and different package options for lasting memories. The only complaint was there were not enough transportation carts on the grounds. We were in the back so we had to walk at times which wasn't too bad and the grounds were beautiful so it was very pleasant. Transportation from hotel to airport is free, but return to airport cost $50 for 4 people. We would definitely return to BlueBay.



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