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BlueBay Grand Esmeralda


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Exceptional Values!
Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Fruit plate, flower petals in room, and one champagne breakfast in bed the day after arrival (reservations required; 7 night minimum stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and water sports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
HOTEL LOCATION
The BlueBay Grand Esmeralda is 35 minute drive of the Cancun International Airport and a 10 minute drive from Playa del Carmen.
Address: FRACCION 1 Y 2 CARRETERA FEDERAL CH
Q.ROO, SOLIDARIDAD, PUERTO JUAREZ
QR

MX
Local Phone: +52-984-877-4500
Fax: 011-52-984-877-45-12
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Two pools are available, one being a Kids Club pool.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Strategically located within a short driving distance to the beautiful 250 ecological theme park of Xcaret situated facing a gorgeous stretch of pristine coast line. This resort features four a la carte restaurants, two buffet restaurants, two pools, fitness center, Kids Club, and tennis courts. Beach: Ideally located on a glorious 400 meter stretch of beach with waiter service.
Total Rooms: 984
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
EMERALD DELUXE JACUZZI SUITE
Jacuzzi. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage per stay, Private Bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE SWIM UP SUITE
Swim-up suite. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage, private bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE PARTIAL OCEAN
Partial ocean view. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi for one device, 15% off spa treatments, one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE
Private and personalized check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi on one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER GARDEN VIEW
Garden view from balcony. Two double beds or one king. 35 m2. 24-hr room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE OCEAN VIEW
Ocean View. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels upon arrival, complimentary WiFi for one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GARDEN ROOM
Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (delivery fee)
DINING
BlueBay Grand Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at BlueBay Grand Esmeralda:
Oriental - Serves Asian specialties. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Don lsi - Mexican specialty a la carte restaurant. Serves dinner from 6:00 pm to 10:00 pm. Reservations are required. Dress Code: Slacks and shoes required.
L'Atelier - French speciality show-cooking. Dinner reservations required. Dress code: Slacks and shoes required. Open (6:00 pm to 10:00 pm).
Di Rossi - Italian a la carte restaurant. Open for dinner 6:00 pm to 10:00 pm. Dress Code: Slacks and shoes required. Reservations are required.
Festival - Buffet restaurant open for breakfast (7:00 am to 11:00 am), lunch (12:00 pm to 3:30 pm), and dinner (6:00 pm - 10:00 pm).
Jaal-Ha - Buffet beach restaurant and snack bar serving breakfast (7:00 am to 11:00 am) and lunch (12:30 to 5:00 pm). Shoes and shirts required. No dinner service.
Seafood/Steakhouse - A la carte menu. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball & Basketball Courts, Kayaks, Sailing, Spinning, Aquaerobics, Hydroryders. Scuba: First class in main pool free. Snorkeling: Deposit required for equipment. Hobie Cats: Additional charge for someone to ride with you.
Nightly Activities & Entertainment:
Indoor Theater (no air conditioning), Lounge Bar, Black and White Bar (open 24-hours)
CHILDREN'S PROGRAMS
Children's pool, theater, X-box, TV, sports activities. Open from 9:00 am to 5:00 pm.

Children's Facilities
PlayGround
Children's Pool

Nursery, Mini-Cafeteria

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3473 Recommend
3473 past Apple Vacationers would recommend BlueBay Grand Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7728 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
A Paradise in the Earth
taj383, Toronto, Canada
Thu Jul 14 14:50:44 EDT 2016
Before making the reservation I read both good and bad reviews about the hotel.When I saw the picture of the blue lagoon ,I decided to go for it.It was worth of money.The food was awesome. We went for 4 days and we were out for most of the time. So we didn't have a chance to try all the restaurants. If you just need a place to spend good time, stay at BlueBay. The staffs are hard working and very nice.They are so polite that no body ask for tips directly or indirectly.The service was equal to all irrespective of tips. We had dinner at cena show at the very first night.They served us a dessert which was very tasty. I wish I could ask the name ( I am even hoping Blue Bay authority will read this review and let me know the name that I can try it at Mexican restaurant here :D). I wish I can spend more days there!I will definitely go there just to enjoy the hotel amenities and to see the amazing staffs again! More>

Mr B
,
Thu Jul 14 07:42:54 EDT 2016
Well, what can i say. We wanted a 14 night xmas break. For the cash you splash this has got to the best value for money holiday destination you could wish for. Fantastic 5 star facility. Clean room with towels and bedding daily, not forgetting the complimentary refilling of the mini bar. Consiage at every accommodation block. Great pool and bar areas and beach games for kids and adults. I would say that this place is more for adults only than a family destination. I think there are 6 posh restaurants to choose from where you must dress appropriately, and then there's the buffet, a buffet they call it, its fantastic, a posh restaurant setting with friendly drinks waiters at you beck and call. The food, whether a veggie or meat lover you are truly catered for. Fresh tasty food, Mexican and from around the globe. We were not disappointed. Drinks, the cocktails were delish, scooby doo's followed by a dirty mudslide were a must at the 24hr bar. I could go on and on about this place. It's fantastic, we will be going again. More>

Resort with Great Service
Isabel C,
Thu Jul 14 04:57:20 EDT 2016
We have been coming to BlueBay regularly since 2008, the hospitality has been great every year, always a good selection at the buffet's and the restaurants are welcoming, the servers are outstanding, Ruperta and Candido make a great team at the Jaal'ha breakfast and lunch buffet and Wille services his guest always with a smile at the beach bar. A big thank you to our Concierge Eren who went over and beyond in accommodating our large group. If your looking for a resort that has beautiful beaches with clear water this is not the place, but if you want to relax and get a lot of sun BlueBay Will fulfill your needs, some of the venues are not air condition and if there is not a nice breeze they can be uncomfortable, but it's Mexico. Looking forward to next visit. More>

Decent hotel for the money
Homero C,
Tue Jul 12 14:35:30 EDT 2016
The hotel is very spread out. You easily spend 10-15 minutes walking anywhere on the grounds.The biggest disappointment was the lack of air conditioning (A/C) in ALL buildings except your room, one of he stores, and two of the restaurants. Every other building is non-A/C'ed. It's difficult to have a romantic dinner when you're literally melting in your chair. The service was great, everyone is super friendly. The beach behind the hotel is not great, however, you can walk 5-10 minutes down the beach and find an area where a river empties into the ocean. The water there is very refreshing unlike the bath-water temperatures at the Bluebay beach. The pools at Bluebay have zero shade so the water is extremely warm. The food overall was "average" at best. Drinks where good and they had a wide selection. Overall we had a good experience and found decent value for the price. More>

Hotel is Outdated - Not a 5 Star Resort
Mae B,
Tue Jul 12 13:33:05 EDT 2016
Before I visited Blue bay Esmeralda - I read reviews of users on Trip Advisor that visited this place. Most were good but to experience it first hand on my own, I was surprised with the positive ratings users have left regarding this resort. First and Foremost: The pictures online are pretty deceiving. The pictures were taken by a very good photographer as they looked updated in the pictures but witnessing in person, the resort is out dated. There are crack on the walls, brown spots from rusts, insects everywhere. Secondly: The WIFI at this resort is awful. Blue Bay provides you a free WIFI upon Check in however - there are only some places where signal is mediocre at best. The free WIFI code that is provided is only good on one device and once it's used, you can no longer use it on another device. My Spouse and I purchased two more WIFI code (3USD a day) for our other devices and this was a mistake as they did not work. The Front Counter disregarded our frustrations. Third of All: Do not pay to use the Spa Amenities especially when you just use the Spa Pool. Steam Room/Showers did not work and they still want you to pay 30USD just to use the amenities when it was not functioning. We had a problem with our AC where it was too cold however our friends complained that theirs did not work at all. The Fan made a loud sound where it was unusable at night as it disrupted your sleep. The only thing I can say positively about this place is that their waitress/waiters provided amazing service and catered to whatever you needed. I would not stay here again nor would I recommend anyone else to stay at this resort. More>



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