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BlueBay Grand Esmeralda


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Exceptional Values!
Free Symbolic Weddings: Restrictions apply. Click here to learn more.
Honeymooners: Fruit plate, flower petals in room, and one champagne breakfast in bed the day after arrival (reservations required; 7 night minimum stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and water sports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
HOTEL LOCATION
The BlueBay Grand Esmeralda is 35 minute drive of the Cancun International Airport and a 10 minute drive from Playa del Carmen.
Address: FRACCION 1 Y 2 CARRETERA FEDERAL CH
Q.ROO, SOLIDARIDAD, PUERTO JUAREZ
QR

MX
Local Phone: +52-984-877-4500
Fax: 011-52-984-877-45-12
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Two pools are available, one being a Kids Club pool.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
Strategically located within a short driving distance to the beautiful 250 ecological theme park of Xcaret situated facing a gorgeous stretch of pristine coast line. This resort features four a la carte restaurants, two buffet restaurants, two pools, fitness center, Kids Club, and tennis courts. Beach: Ideally located on a glorious 400 meter stretch of beach with waiter service.
Total Rooms: 984
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
EMERALD DELUXE JACUZZI SUITE
Jacuzzi. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage per stay, Private Bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
EMERALD DELUXE SWIM UP SUITE
Swim-up suite. Private check-in, VIP treatment, daily fresh beach towels in room, 24h room service, free WiFi on one device, one champagne breakfast per couple per stay, 30 min couples massage, private bar, unlimited a la carte dining, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE PARTIAL OCEAN
Partial ocean view. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi for one device, 15% off spa treatments, one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE
Private and personalized check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels in room upon arrival, complimentary WiFi on one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER GARDEN VIEW
Garden view from balcony. Two double beds or one king. 35 m2. 24-hr room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREMIER OCEAN VIEW
Ocean view from balcony. Two double beds or one king. 35 m2. 24-hour room service. Separate check-in. Free WiFi. Fresh beach towels upon arrival. Concierge service. 1 complimentary access to the water circuit of the spa (per person, per stay), and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPREME DELUXE OCEAN VIEW
Ocean View. Private check-in, exclusive room location, bottle of red wine, concierge, fresh beach towels upon arrival, complimentary WiFi for one device, 15% off spa treatments, and one visit to water circuit of spa (per person, per stay).
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE GARDEN ROOM
Two double beds or one king. 35 m2. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service (delivery fee)
DINING
BlueBay Grand Esmeralda features 1 meal plan options:
All Meals, Drinks & Tips
There are 7 Restaurants at BlueBay Grand Esmeralda:
Jaal-Ha - Buffet beach restaurant and snack bar serving breakfast (7:00 am to 11:00 am) and lunch (12:30 to 5:00 pm). Shoes and shirts required. No dinner service.
Seafood/Steakhouse - A la carte menu. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Oriental - Serves Asian specialties. Open for dinner (6:00 pm to 10:00 pm). Reservations required.
Don lsi - Mexican specialty a la carte restaurant. Serves dinner from 6:00 pm to 10:00 pm. Reservations are required. Dress Code: Slacks and shoes required.
L'Atelier - French speciality show-cooking. Dinner reservations required. Dress code: Slacks and shoes required. Open (6:00 pm to 10:00 pm).
Di Rossi - Italian a la carte restaurant. Open for dinner 6:00 pm to 10:00 pm. Dress Code: Slacks and shoes required. Reservations are required.
Festival - Buffet restaurant open for breakfast (7:00 am to 11:00 am), lunch (12:00 pm to 3:30 pm), and dinner (6:00 pm - 10:00 pm).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball & Basketball Courts, Kayaks, Sailing, Spinning, Aquaerobics, Hydroryders. Scuba: First class in main pool free. Snorkeling: Deposit required for equipment. Hobie Cats: Additional charge for someone to ride with you.
Nightly Activities & Entertainment:
Indoor Theater (no air conditioning), Lounge Bar, Black and White Bar (open 24-hours)
CHILDREN'S PROGRAMS
Children's pool, theater, X-box, TV, sports activities. Open from 9:00 am to 5:00 pm.

Children's Facilities
PlayGround
Children's Pool

Nursery, Mini-Cafeteria

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3473 Recommend
3473 past Apple Vacationers would recommend BlueBay Grand Esmeralda to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7962 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great time
jcher89, United States
Thu Aug 25 11:22:33 EDT 2016
Traveled here with my fiancé last week. Had a great time overall. Food and drinks are wonderful and the service was wonderful! Surpassed our expectations! Victor and Alonso in the Jaal-ha restaurant were amazing! We ate breakfast and lunch their every day and they had drinks waiting and were great! Would recommend! Pools and beach could use some upkeep and cleaning! Otherwise good time More>

Good for a last minute getaway
Raisa P,
Thu Aug 25 09:02:28 EDT 2016
My Husband and I went to the BlueBay for a last minute vacation. The resort is clean, the room was very clean: A/C + fan worked just fine. The food was very good in general. Mexican a la carte was amazing, as well as the french, italian and steak. The only one that was not so great was the seafood a la carte. As for the drinks/cocktails we were very disappointed. The only beer they had at the bar was Superior and it was never cold enough, had to add ice. The cocktails had way to much alcohol on them, they just never tasted right ( except for the a la carte restaurant, the drinks were good there) The beach was nice, yea some areas were rocky but there is a very big area of solid good clear swimable beach. The resort is massive but beautiful. So if you like smaller resorts this one is not for you. All in all it was a good resort, we have a very well needed relaxation vaction. More>

Best Vacation
Lina D,
Wed Aug 24 17:51:06 EDT 2016
I had a great time, service was amazing and the food is safe to eat ( you won't get sick). Pool is not the biggest but its a good size for the hotel, I liked that is not very big comparing to other resorts so you won't feel that you are taking vacation with thousands of people. Definitely not a 5 stars hotel, I gave it 5 stars for service but the quality of the towels and bedding is not the best. Location is good we did not have any problem commuting to touristic places. More>

Good but not 5 Star
dhbrell10, Cincinnati, Ohio
Wed Aug 24 17:46:34 EDT 2016
My fiancé and I had a great time at Bluebay. We were skeptical going in as we read lots of negative reviews on this site but overall it was a positive experience. The food was excellent, especially the Italian and Mexican restaurants. The breakfast and lunch buffets had lots to pick from as well. I would recommend the Jaal-Ha building and not the main buffet by the lobby. The selection of alcohol and drink variety was also excellent. Victor and Alonzo, servers at the Jaal-Ha (building #15) were awesome. They provided us with extremely good service and had our drinks waiting for us everyday for breakfast and lunch (they remembered what times we always came in). We had plenty of laughs with them and they provided us with some fun memories. The pool area is huge with plenty of chairs to pick from. However, shady spots were limited and the pool definitely needs some upkeep (missing tiles and some sort of black dirt or substance is visible). As many other reviews have mentioned, the beach is pretty much non-existent. If you want a resort with a nice beach, this isn't one for you. However, if you walk a few minutes down the beach you'll find a clear water lagoon which was beautiful. The lobby area was very small, basically no seating and no airflow. Checking in and out was miserable due to how hot the lobby was. Wi-Fi is provided for one device, so we decided to purchase Wi-Fi for a second device ($3/day). The wi-fi only worked in the restaurants and lobby area, no where else. Wi-fi clearly needs some work but not a huge deal for us as we wanted to be relatively phone-free for the week but the wi-fi should work, especially if you pay for it. The A/C in the rooms is also sketchy. The first night we were there it basically monsooned and the A/C did not work. The rest of the week it seemed to work okay but we overheard other people complain that the A/C in the rooms were weak/did not work at all. Overall, more positives than negatives and we had a fantastic time. Some upkeep/renovations to this resort would go a long way. More>

Lovely break
kate p, Portsmouth, United Kingdom
Wed Aug 24 13:26:37 EDT 2016
Great hotel, staff are hit and miss they are either lovely or don't talk at all but I'm not sure if that's due to language barrier. The food was nice but you have to wear trousers for some of the restaurants so be prepared. Booking al e carte is easy and can be done at points around the hotel. Drinks were nice with a good choice of nice decent spirits which makes a change. Rooms were clean and big. The beach is lovely but when we were there the seaweed was everywhere but they may have sorted that now. I would go back again with my family. More>



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