Take a step into the natural, eco-friendly environment of Bel Air Collection Resort & Spa Xpu Ha Riviera Maya, a romantic all-inclusive resort located in Riviera Maya, Mexico, about 50 miles southwest of Cancun International Airport.
Nestled atop acres of white sand and lush vegetation, this glistening eco-paradise provides a calm and secluded escape with its terraced villas and floating hammocks. Stucco walls and thatched roofs provide the humble materials for pleasant hut clusters, nudged by a cooling breeze that comes sweeping off the Caribbean Sea.
Tribal décor accents add an artistic flavor to traditional building styles and natural opulence. Comfortable and luxurious, rooms feature a double Jacuzzi, ultra-plush duvet crowned with feather pillows and a mini-bar brimming with beer, soda, and bottled water.
Rehydrate yourself from the effects of the sun at one of the poolside bars. Snaking about the deck like a river, winding its way past feathery tiki huts, the pool maintains a swim-up bar, lawn chairs, and lush palm trees for a most relaxing experience. Pool volleyball and bike riding are at your fingertips, as well as a jogging trail and a host of thrilling, on-site watersports.
Dine at one of three succulent restaurants and enjoy Mexican-Italian fusion cuisine, mouthwatering sushi and delightful Japanese-style delicacies. Follow up this gourmet à la carte experience with a night out on the resort. Go for the hot streak at the casino or join friends and family for a memorable night with karaoke, salsa dance lessons, and live music.
Located in Xpuha, 15 minutes from Tulum and 20 from Playa del Carmen.
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
(15 minutes away.)
Number of Pools: 3
Outdoor Pools: 3
Meandering style pool connected by bridges which breaks out each pool area
Water Sports on Site
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Eco friendly resort built on acres of vegetation with 9 villas, each with 16 rooms (8 top floor and 8 bottom). This small property is set around a relaxing laid back atmosphere in harmony with its surroundings.
Villas with terraces and hammacks surrounded by lush vegetation. Fresh water Cenote on site. Hotel now offers Bird aviary with over 100 species of birds. Educational tours included.
Beach: White sandy beach - narrow - rocks and reef in this water area. Beach Club now offered just 3 minutes away. Shuttle service included. Food and beverages from 9am-5pm are included as well while at Beach Club.
Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 144
Year Opened: 0
Room Service - Fee. Tipping is totally included for all guests of hotel.
1 King Bed or 2 Double Beds
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
1 King Bed or 2 Double Beds
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Bel Air Collection Resort & Spa Xpu-Ha Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 3 Restaurants at Bel Air Collection Resort & Spa Xpu-Ha Riviera Maya:
Sushi & Martini Bar -
Japanese and oriental experience. Open for dinner.
Restaurant Ciao Mexico -
Italian and Mexican fusion food. Open for dinner.
Restaurant Azur -
International fusion food.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool volleyball, bingo, bikes, light evening entertainment. Zoo enclosures with a variety of different animals.
Nightly Activities & Entertainment:
Casino night, Karaoke night, Salsa dance lessons night, Live music night, Movie night, Mexican Theme night.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary.
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours
Vacations Customer Satisfaction Score
62 past Apple Vacationers would recommend Bel Air Collection Resort & Spa Xpu-Ha Riviera Maya to their friends and family
Beware, you are sleeping in a zoo with disgruntled staff. It was an experience I'll never forget and never want to have again. My husband had fond memories of this hotel when it was owned by the...
Beware, you are sleeping in a zoo with disgruntled staff. It was an experience I'll never forget and never want to have again. My husband had fond memories of this hotel when it was owned by the Palace Resorts Corporation and insisted we go with extended family. We found a resort in shambles and barely hanging on by a thread, but still charging a $200+/person all inclusive cost. All of the staff seemed to want to be anywhere but work. The "all-inclusive" offerings lacked significantly and we spent most of our time eating and entertaining ourselves off the property.
We did take one trip to the beach, which was beautiful but crammed onto a small piece of a very public beach. I love public beaches in Mexico, but not when I am paying a high price for a private one. The shuttle back to the hotel came 40 minutes late. We made great memories standing in a rainstorm with small children. Great time, but not acceptable when you are paying resort prices. We searched forever, speaking Spanish with the locals, to find some hotel staff that could help us use the hobbie cats and other fun water sport equipment that came with our stay. No staff were ever located and the equipment were never used. We had to rent snorkels from a neighboring entrepreneur who made great money off of hotel guests (snorkeling great!). Also, the snack shack did not open until 11:00 am, so we spent an hour without water and drinks. Again, not a problem under a different scenario but a huge one when you are paying for an all inclusive resort.
The restaurant was always a mess. My five-month (visibly) pregnant sister placed a dinner order at 7:00 pm and did not receive her meal until after 9:00 pm. This is unacceptable. Ordering anything for breakfast was an Olympic ordeal, with orders always forgotten and all of us lucky to be served. The 20+ sushi rolls were all different variations on the same order and involved cream cheese. My chair broke (I weigh 125 pounds) while holding my two year old niece. We both crashed to the ground nearly missing hitting her head on the marble floor. It was terrifying. The Mexican meals were delicious but took hours to obtain.
The only reason I am giving it a two of five is because the rooms were clean and each of the children loved viewing the animals. We also had a lovely kayak on the lagoon. We loved the party parrot mobile and the hairless dog. Consider paying for a day pass, although we saw no zoo visitors. I wish our experience was different. I understand many people have had positive experiences under the new ownership. I'm struggling to find anything good to say. I think the resort is riding on the positive memories that former guests had under previous ownership. I hope I never go back, or experience another hotel in such bad shape. I'm sorry. I had to warn you!
Quite a place!
Maryl54, Kihei, Hawaii
Wed Jun 25 20:02:59 EDT 2014
We stayed at this resort for four nights. The rooms are pretty neat and some have a nice jacuzzi tub. All the rooms have a nice deck with lounge chairs, table, chairs and a hammock. They have free...
We stayed at this resort for four nights. The rooms are pretty neat and some have a nice jacuzzi tub. All the rooms have a nice deck with lounge chairs, table, chairs and a hammock. They have free wifi and parking. We walked around a lot and also rode the shuttles, We found the shuttle drivers to be very nice. One day we discovered our rental car had a flat tire and one of the shuttle drivers stopped to help my husband change the tire! Then he told us where to go to get the tire fixed. This was up and beyond the call of duty! The animal park is amazing if you can look past the enclosures with lions and panthers.....which are way too small for animals of this size. There is no beach here, but the pools are big. There are three cenotes located on this property with one of them large enough for swimming, kayaking, and snorkeling. We went in it every single day instead of the pools! The grounds are well kept too. Everyone is very helpful and friendly here. The downside is that there is not much to choose from for restaurants.....and we found the food there to be just okay and a bit expensive. We only ate there twice, the first time my husband found gravel in his black beans! No kidding. Later that evening someone came to our room with chilled wine and cheeses.....I guess to make up for that....but we don't drink alcohol. The next day, the maid took the bottle of wine that had been given to us when she cleaned our room! This place is located right in the jungle so expect bugs. We kept killing little black spiders and both got insect bites every night......not sure if it was spiders or mosquitoes but it was annoying! We finally figured out that there was a good sized gap between the bottom of the door and the floor so no wonder the spiders were coming in. We shoved a towel under the door the last couple of nights and that seemed to work! We enjoyed the big jacuzzi tub every night........I recommend choosing the tub suite! We LOVED the on site cenote.....forget the pools!
Y P, Miami, Florida
Thu Jun 05 10:29:08 EDT 2014
We traveled with our teenage son and preteen daughter and stayed 2 nights at this hotel. They were by far, the worst day/nights spent. This hotel should be re-classified as a MOTEL. When we first...
We traveled with our teenage son and preteen daughter and stayed 2 nights at this hotel. They were by far, the worst day/nights spent. This hotel should be re-classified as a MOTEL. When we first arrived the check-in was not helpful at all. 0 hospitality from the staff and its like pulling teeth if you wanted to get simple answers to questions about their own hotel.
Our 1st room had no working ac and we had to be moved to a different room. 2nd room was worst, the ac never cooled. We were exhausted from moving to a different room as these bungalows range from room # 200-800 and you must travel by walking long distances or waiting for a golf cart that is supposed to show up at a stop every 15 mins and DOES NOT. Apart from the ac not working, we found our beds full of leaf trails that fell from the roof of the bungalow. That night we found out it was because the birds were nesting on the roofs and trying to get in! The bathroom area which is extremely compact had a musty horrid smell and it was not from "not being used" but from not being cleaned! The sinks and tub had body hair which clarified our thoughts of NO proper house keeping. The pictures look really nice on the site but please, please, BEWARE! This hotel does not live up to the advertisement whatsoever. The room service took 1 1/2 hour to get to us and when it finally did we had watered down soda and a pizza that tasted like a flat bread, bean sauce with frozen pepperoni. You have to literally fight for pool towels as they demand you return the towels or provide them a towel card if not they will not give you anything no matter what! The ladies in the hotel are especially rude. It is no surprise that the animals are not kept in proper size cages to roam freely and look extremely sad. Traveling with children did not make it easy to just pack our things and leave the 1st night, we were better off sleeping in our SUV. We sent an email to management and they simply responded " we will use your experience for training purposes" unbelievable!
Taylor's 2014 Vacation
Jimmy T, Lubbock, Texas, United States
Tue Jun 03 17:01:56 EDT 2014
We had a very relaxing and great time. The staff was more than helpful. They were amazing. I would highly recommend the resort and we are definitely coming back. The only thing that would have made...
We had a very relaxing and great time. The staff was more than helpful. They were amazing. I would highly recommend the resort and we are definitely coming back. The only thing that would have made it better would have been more food selections and better liqueur. We stayed 7 days and 6 nights.
Best Vacation Ever
Michelle W, Elkin, North Carolina
Mon Jun 02 08:17:17 EDT 2014
We were a little hesitant about booking our vacation at this resort after reading some bad reviews. We also read some good reviews and we decided we would go for it and I am so glad we did. This...
We were a little hesitant about booking our vacation at this resort after reading some bad reviews. We also read some good reviews and we decided we would go for it and I am so glad we did. This was the best vacation my family has ever had and we have been to Mexico several times. The staff was so friendly and Aldo was so nice when he checked us into the resort. The restaurant staff was always so friendly too, especially Marcelino, Jesus and Gaspar. Hector at the pool was always so full of energy and was fun to be around. We love the laid back atmosphere and the animals. The animal park was nice and the animals seem to be well taken care of. We rode bikes, snorkeled, kayaked, played games at the pool and went to the beach. My daughter and I got a massage at the beach and it was wonderful. The room was very clean and the whole resort was well kept. We loved the jungle atmosphere and the peace and quiet (even the birds that woke us up every morning at around 6:15). This is a place to relax and unwind. If you want the "party" atmosphere at a resort, don't come here, but if you want a nice place for couples and family to come, you couldn't pick a better place. We stayed for 12 days and wished we could have stayed longer. We will be returning. :)
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APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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