Cancun

Bel Air Collection Resort Riviera Maya


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All Inclusive    

Take a step into the natural, eco-friendly environment of Bel Air Collection Resort & Spa Riviera Maya, a romantic all-inclusive resort located in Riviera Maya, Mexico, about 50 miles southwest of Cancun International Airport.

Nestled atop acres of white sand and lush vegetation, this glistening eco-paradise provides a calm and secluded escape with its terraced villas and floating hammocks. Stucco walls and thatched roofs provide the humble materials for pleasant hut clusters, nudged by a cooling breeze that comes sweeping off the Caribbean Sea.

Tribal décor accents add an artistic flavor to traditional building styles and natural opulence. Comfortable and luxurious, rooms feature a double Jacuzzi, ultra-plush duvet crowned with feather pillows and a mini-bar brimming with beer, soda, and bottled water.

Rehydrate yourself from the effects of the sun at one of the poolside bars. Snaking about the deck like a river, winding its way past feathery tiki huts, the pool maintains a swim-up bar, lawn chairs, and lush palm trees for a most relaxing experience. Pool volleyball and bike riding are at your fingertips, as well as a jogging trail and a host of thrilling, on-site watersports.

Dine at one of three succulent restaurants and enjoy Mexican-Italian fusion cuisine, mouthwatering sushi and delightful Japanese-style delicacies. Follow up this gourmet à la carte experience with a night out on the resort. Go for the hot streak during casino night entertainment or join friends and family for a memorable evening during karaoke night, or partake in salsa dance lessons, or simply enjoy live music night.
HOTEL LOCATION
Located in Xpuha, 15 minutes from Tulum and 20 from Playa del Carmen.
Address: Carretera Chetumal Pto
Riviera Maya
QR

MX
Local Phone: 011-52-998-87...
Fax: 52-984-875-1012
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Shopping Mall Nearby (15 minutes away.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Meandering style pool connected by bridges which breaks out each pool area
Golf: NEARBY
Moon Palace
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Eco friendly resort built on acres of vegetation with 9 villas, each with 16 rooms (8 top floor and 8 bottom). This small property is set around a relaxing laid back atmosphere in harmony with its surroundings. Villas with terraces and hammacks surrounded by lush vegetation. Two cenotes and one fresh water 500 meter long Estero on site. You can even see a family of manatees in their natural habitat. Hotel offers a bird aviary with over 100 species of birds. Beach: White sandy beach - narrow - rocks and reef in this water area. Beach Club now offered just 3 minutes away. Shuttle service included. Food and beverages from 9am-5pm are included as well while at Beach Club. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 144
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Room Service - Fee. Tipping is totally included for all guests of hotel.
ROOM TYPES
PALAPA DELUXE
Designed specifically for relaxation, this spacious guestroom includes one king bed, a balcony with stunning views and a hammock, and a unique palm leaf ceiling. Room also features a Jacuzzi, luxury bath amenities, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DELUXE
Includes one king bed or two double beds, and a private terrace or balcony with beautiful garden views and a hammock. Room also features a Jacuzzi tub, luxury bath amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite

OTHER INFO
24-hour room service is available.
DINING
Bel Air Collection Resort Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Bel Air Collection Resort Riviera Maya:
Snack At The Pool - Opens from 11:00 to 18:00.
Sushi & Martini Bar - Japanese food. Opens from 17:00 to 22:00.
Dolce México - Dinner time. Opens from 18:00 to 22:00 (Italian and Mexican food).
Palm Terrace - Breakfast and lunch time. Opens from 7:00 to 12:00, 13:00 to 17:00 (international food).
Snack At The Beach - Opens from 10:00 to 17:00.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Activities go from Friday to Sunday. During high season, Thursday to Sunday. Zumba and bachata classes, water polo, bingo, and aqua aerobics can be enjoyed at the pool. Additional activities include pool volleyball, bingo, bikes, and an animal park.
Nightly Activities & Entertainment:
Casino night, salsa night, trivia night, tournament night (pool, ping pong, and hockey tables). Guests can also watch sporting events such as the World Cup, NFL, Soccer, etc.
CHILDREN'S PROGRAMS
Handcrafts, Movies
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3336reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Beware of the inaccurate information on the travel sites!
David R,
Mon Jul 16 17:52:06 EDT 2018
I researched this resort on the many travel sites that I usually use and trip advisor. I did realize that it was not going to be a very fancy room and that a hurricane had hit this resort a while back. However, I need to make all travellers aware that the travel sites are not accurate. The first issue was that they had us only as a bed and breakfast package when we were actually all inclusive. I showed them my documents and this was not an issue. The second issue was that we were to have an upper room and were given a lower room. We were told that the balcony was not working but that they were fixing them. So we thought that the next day we would get a second floor room with a working balcony as we were promised a room change to the upper level the next day.The next issue was upon getting to our room at 10:30pm we checked the bed and found blood on the comforter, stains on the sheets and blood on the mattress cover. I called down to the reception and was told someone would come to put more sheets on the bed. No one came for about a half hour, so we walked down to the reception desk and was told that they would send someone down. At this time I later found out that I was talking to the manager who never introduced himself as the manger. No one came, I called down and asked again just for a set of sheets and I would change the bed myself. I was told someone would come in 20 minutes, at this point I told them we had a long day travelling and was told 15 minutes. No one came, so we walked down to reception again and this other worker was trying to contact a maintentance man named Omar on the walkie talkie and on the phone and was not getting an answer. I asked for sheets myself and was told they could not get me any. At this point we were considering where else could we sleep as the balcony that was 50% of the living space was out of order, the only other thing would be the tub or to sleep on a hamoock outside. By this time it was 2:30am and we went back to the room to solve the problem ourselves, which was to strip the bed, use the brown fuzzy blanket in the closet as a mattress cover and use towels as sheets. That is exactly how we slept on our first night and after a long day of travelling. When getting into the room we found that the door did not lock from the inside, the air conditioner rattled all night and we could not sleep and the shower was cold. The next morning we walked back down to the reception and spoke to someone else who said the manager would be available in 1 hour. I told this person that I would be speaking to our representative and he said oh don't do that. I met with the representative and told him our issues. He spoke to the front desk and came back and assured us that it would be sorted out that day. When we were given the second room on the second floor we were told that the balcony did not work but was getting fixed. I found out that there are no balconies in the resort working at this point. The doors are all screwed shut for safety reasons and don't let them tell you that it was from the rain last week that the balconies are like that, that is what were also told. They are like that since the hurricane and have not been repaired for many years. At this point I asked to speak to the manager, who came around the corner and at this point I realized that this is who I spoke with the night before. He said he sent someone to the room, I told him he did not come and how we slept the night before. I told him I was not staying there and he needs to contact our rep. there was a rep there and we spoke to her and she was very helpful in getting us out of this resort and to one that was much better. The manager only appolozied when I told him I was leaving and his staff had made him come out and talk to me. When I had asked for some compensation he only offer a bottle of wine for our troubles which we never saw. Our rep was also able to get them to only charge us for the one night we were there instead of the two. The other misleading thing on the sites is that it states that here are animals in cages on the resort. I can tell you the cages and areas are empty and have been for quite a while. Also, although they keep saying it is a small resort, we did a whole lot of walking as things are quite spread out and the golf carts to take here and there that are to run every 15-20 minutes were hardly seen while we were there. The other issue was that at the reception desk many staff only spoke Spanish which caused a language barrier. The staff at the cenotes, bell boys and restaurants were friendly and spoke English. It was the staff of the resort that made the two days we were there bearable. The cenotes were nice and something different which was one of the reasons we went there. Kayaking in the cenote was a nice experience. We did not see any manatees. We have been coming to this area in Mexico for 18 years and this is the worst experience we have ever had. It is too bad that no one has tried to fix up this hotel, as it does have some unique qualities being the cenotes. It would also be helpful if the front reception had more English speaking people and a manager who cared.

DO NOT STAY HERE
LaTwyla M,
Wed Jul 11 10:21:12 EDT 2018
This was the worst hotel I've ever stayed in. During checkin the two clerks at the front were completely clueless and we had to return to the front when they screwed up checking us in. During a rain storm the ceiling leaked in several places and it took 45 minutes to get response. The staff at the front desk hung up on me several times when I called. They eventually downgraded us into a much more basic room than we paid for. After all of this, the manager refused to give us the number to the general manager. They promised to give us a refund but it still has not occurred and our stay was days ago. This was a horrible hotel and I will NEVER stay here again.

Great experience!
Ivania M,
Mon Jul 09 16:51:14 EDT 2018
What made the hotel great was the kind staff. It's the type of kindness that you will no longer find here in the USA, something that's very much needed. I will say the hotel NEEDS to work on their A/C issues in the upper level rooms, because the heat sucks. The rooms are nice and clean. Also there's a hot rub within the room!!! Ezequiel made sure our room was always clean. The night my friends and i arrived to the hotel, the electricity and water went out due to a fallen tower in the town, with the heat and mosquitos (take bug repellent!!), the host Edna and our first server, Sergio, were still very pleasant. The hotel itself could use a hand, but again the staff made it all the better. Everyone was interactive, helpful, fun, smiling, NO ATTITUDES!, thank you to everyone that helped make our vacation so much better. Thanks to Aroll, Jesus, Aby and Hector for dance lessons. I can now say i know how to dance Mexican Cumbia. Thanks to the restaurant staff that served us, had patience with us, laughed with us, and made delicious foods and alcoholic drinks!: Sergio, Armando, Uzzias, Edgar, Lazaro, Alberto, Othoniel, Roger, Adrian, Edna, Isabell, Domingo, Rodrigo, Rolando, Araceli, Arely, Eulalio, Arechiga, Alvaro, Sabino. Thank you to the bell boys who drove around 5 crazy girls and always shared interesting info about the property and great tips about the area and how to get around: Francisco, Alexis, Flavio, Heliodoro and Neto. The rest of the staff at the cenotes: Simon, Yovani, Gabriel, Carlos. Thank you all greatly for everything!

Don't waste your time
blndlyns, Schertz, Texas
Mon Jul 09 04:31:36 EDT 2018
Too far, facilities are deteriorating, inedible food, overgrown vegetation makes you feel like you're in jumanji/jungle with too many creatures crawling around. Storm caused issues with lights and dripping in the ceiling.

Definitely not up to standards
joaquin611, Doha, Qatar
Sun Jul 01 09:53:39 EDT 2018
First of all the hotel used to be an animal sanctuary but this ended around 3 years a go and all the animal enclosures are still there empty and in very poor state which gives a sense of abandoned zoo. This makes the hotel look actually sad. The fences around this enclosures are all broken and the water tanks for the animals are full of dirty water and mosquitoes which makes it a little dangerous since they become a mosquito growing ground. The fences around the pool area are actually also partially broken also. The swimming pool is poorly maintained with mold in almost all corners and broken tiles from the bottom that the children play with. Their towel delivery system is not working well because the employees at the pool ask me for some towel cards that the reception has to provide but the reception will not provide them. Room is actually good in the inside but the balconies are a mess and actually in all buildings have been closed. Also the cleaning of the room is not really good, one day will be good and the next one will be terrible with only the bed being made. The hotel layout is of scattered islands of rooms in a large area and they provide golf carts to take people in between lobby, swimming restaurants, cenotes and rooms but they claim that they are available every 10 to 15 minutes and the least I waited was 27 minutes On the last day of my stay I had a power outage and even the water for the toilet was not working and actually I decided to leave the hotel early that day. The only thing that almost saves the hotel is the friendly staff.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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