Cancun

Bel Air Collection Resort Riviera Maya


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All Inclusive    

Take a step into the natural, eco-friendly environment of Bel Air Collection Resort & Spa Riviera Maya, a romantic all-inclusive resort located in Riviera Maya, Mexico, about 50 miles southwest of Cancun International Airport.

Nestled atop acres of white sand and lush vegetation, this glistening eco-paradise provides a calm and secluded escape with its terraced villas and floating hammocks. Stucco walls and thatched roofs provide the humble materials for pleasant hut clusters, nudged by a cooling breeze that comes sweeping off the Caribbean Sea.

Tribal dcor accents add an artistic flavor to traditional building styles and natural opulence. Comfortable and luxurious, rooms feature a double Jacuzzi, ultra-plush duvet crowned with feather pillows and a mini-bar brimming with beer, soda, and bottled water.

Rehydrate yourself from the effects of the sun at one of the poolside bars. Snaking about the deck like a river, winding its way past feathery tiki huts, the pool maintains a swim-up bar, lawn chairs, and lush palm trees for a most relaxing experience. Pool volleyball and bike riding are at your fingertips, as well as a jogging trail and a host of thrilling, on-site watersports.

Dine at one of three succulent restaurants and enjoy Mexican-Italian fusion cuisine, mouthwatering sushi and delightful Japanese-style delicacies. Follow up this gourmet la carte experience with a night out on the resort. Go for the hot streak during casino night entertainment or join friends and family for a memorable evening during karaoke night, or partake in salsa dance lessons, or simply enjoy live music night.
HOTEL LOCATION
Located in Xpuha, 15 minutes from Tulum and 20 from Playa del Carmen.
Address: Carretera Chetumal Pto
Riviera Maya
QR

MX
Local Phone: 011-52-998-87...
Fax: 52-984-875-1012
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Shopping Mall Nearby (15 minutes away.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Meandering style pool connected by bridges which breaks out each pool area
Golf: NEARBY
Moon Palace
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Eco friendly resort built on acres of vegetation with 9 villas, each with 16 rooms (8 top floor and 8 bottom). This small property is set around a relaxing laid back atmosphere in harmony with its surroundings. Villas with terraces and hammacks surrounded by lush vegetation. Two cenotes and one fresh water 500 meter long Estero on site. You can even see a family of manatees in their natural habitat. Hotel offers a bird aviary with over 100 species of birds. Beach: White sandy beach - narrow - rocks and reef in this water area. Beach Club now offered just 3 minutes away. Shuttle service included. Food and beverages from 9am-5pm are included as well while at Beach Club. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 144
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Room Service - Fee. Tipping is totally included for all guests of hotel.
ROOM TYPES
PALAPA DELUXE
Designed specifically for relaxation, this spacious guestroom includes one king bed, a balcony with stunning views and a hammock, and a unique palm leaf ceiling. Room also features a Jacuzzi, luxury bath amenities, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite
DELUXE
Includes one king bed or two double beds, and a private terrace or balcony with beautiful garden views and a hammock. Room also features a Jacuzzi tub, luxury bath amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
TV Movies
Room Safe
Satellite

OTHER INFO
24-hour room service is available.
DINING
Bel Air Collection Resort Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Bel Air Collection Resort Riviera Maya:
Sushi & Martini Bar - Japanese food. Opens from 17:00 to 22:00.
Dolce Mxico - Dinner time. Opens from 18:00 to 22:00 (Italian and Mexican food).
Palm Terrace - Breakfast and lunch time. Opens from 7:00 to 12:00, 13:00 to 17:00 (international food).
Snack At The Beach - Opens from 10:00 to 17:00.
Snack At The Pool - Opens from 11:00 to 18:00.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Activities go from Friday to Sunday. During high season, Thursday to Sunday. Zumba and bachata classes, water polo, bingo, and aqua aerobics can be enjoyed at the pool. Additional activities include pool volleyball, bingo, bikes, and an animal park.
Nightly Activities & Entertainment:
Casino night, salsa night, trivia night, tournament night (pool, ping pong, and hockey tables). Guests can also watch sporting events such as the World Cup, NFL, Soccer, etc.
CHILDREN'S PROGRAMS
Handcrafts, Movies
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3035reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Resort to myself
Sarah V,
Sun Jan 07 14:13:13 EST 2018
I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas etc.) The view from my balcony was a jungle oasis. The staff in the restaurant and pool area were very lovely! They went out of their way to make me feel welcome and taken care of, (especially Alicia and Esperanza at the hostest stand and my daily breakfast/lunch server Gernao) The buffet was very typical American style food (although that's likely because tourists complain when things are out of their comfort zone) I like that I could order more authentic foods off the menu to supplement the buffet food. My room was great. Jucuzzi was clean and very hot water as I like it. Maids were very kind and did a great job. I loved that I was basically in a tree house instead of a boring typical hotel. The biggest dissapointment was the lack of ocean access on the resort. There is a sand beach but no ocean swimming. Thankfully the shuttle goes to the beach 5min away every 30mins but I was just surprised by the lack of access on the resort. Although this probably helped in the resort being calm and quiet when I stayed for pool side days. If you're looking for the typical all inclusive resort stay where everything is over manicured then this probably isn't the right place for you. If you want low key, relaxed, clean, nature, friendly staff and easy access to outside adventures this is the place for you.

Ok, but only because of the friendly staff
Sitipiti, Samsun, Turkey
Mon Jan 01 14:58:00 EST 2018
We stayed for 10 days between the end of November and December. The greeting at the front desk was pleasant. The front desk manager explained us the amenities, the area, available services and so on. When you first arrive at the hotel, you have to cross the security office and the gate. The security will ask the name and will check the details. I was disappointed, that the security was not offering to wait there, until somebody arrives with a buggy (available at the hotel) to pick up the heavy luggage and drive it to the front desk. In general the room was ok, but decoration was really bad. The place was old and worn out. Plants were missing. And the humidity was very very high. You would not feel very comfortable and warm. The room service was very nice. Most of the time, our bed was decorated with nice handmade figures (swans, elephant, dogs) out of towels. But unfortunately at the same time, hand towels were missing most of the time. Our room had a yakuzi. The bath was ok, clean but sometimes, water was not warm respectively took very long until it became hot. We did not book all inlusive. They brought mineral water every day. At the checkout process they wanted to charge for the water. Ridiculous, never heard about that in any other hotel. I protested heavily until the charges were dropped off. Coffee was complementary. Every day the coffee powder and sugar was refilled. We liked the hammock outside at the patio/veranda, which is available for the own use. Sometimes you can observe different sweet animals outside in front of your patio (e.g. racoons). Every day in the evening, room service brought complimentary cookies. But in one case, room service entered the room without knocking, this is a no-go. What if a guest is naked at the time??? There were not all animals as written in the description. But this is ok with us, as we did not book a zoo :D but we saw a crocodile, which of course was in captivity. What we did not like, that most of the time, we had to wait for the buggies a long time, before we were picked up from the lobby to our rooms or to other areas, as the distances are long to walk. The food at the restaurants were really bad and lacked creativity and quality and were most of the time like a bad joke and to the worst, most of the food was not available. At least here they could have done more, to make up for the worn out hotel. What we really liked, was the hourly offered shuttle to the designated beautiful sand beach & friendly staff

Bad shape, deteriorated hotel!!
fannyb958, Calgary, Canada
Sun Dec 31 08:13:30 EST 2017
Although the staff strives to be kind and helpful, the amenities and services of the hotel were so deteriorated that was impossible to have a good stay. They do NOT have a front beach, therefore they have to take you in a shuttle back and forth to a close by beach. Terrible!!

Vacation with family
spiderehlers, Charlotte, Michigan
Sat Dec 30 12:37:41 EST 2017
We checked in late on a Friday night. We had a little trouble getting our room location adjusted, we had 2 rooms reserved. The staff was great in getting us to the rooms and helping with the luggage. Be prepared to walk a lot to get to the restaurant and pool area. We had one bad experience in getting back from the pool with heavy pool bags as a shuttle cart never showed up to take us back to our rooms. The resort is definitely in a jungle area. We mainly used this as a starting location to other locations. The beach location was excellent with great service with on time shuttle. Highly recommend going to the common beach. BelAir has a nice location and great service there. The restaurant offers great service and good food a classy restaurant and the prices are very reasonable. We did go to the snorkeling and kayaking cenote which was very nice. The pool is huge 1/4 mile long but we did not use it as we choose to go to the beach. I would stay here again as it is very conveniently located location to the top area attractions. You will need to ask every day what is going on that day for activities as they do not promote their activities as they should.

The Good, The Bad and the Ugly at Bel Air Xpu Ha
Jennifer W, Toronto, Canada
Fri Dec 29 18:31:18 EST 2017
There is much to talk about at the Bel Air Collection Riviera Maya Xpu Ha. We stayed 2 nights at this jungle hotel that has some great things going for it and some really awful ones. Nestled in the jungle along winding paths are separate bungalows with one room on top and one on the bottom. They all have king beds and hot tubs. While not huge or up to date they are comfortable and clean. The hotel was hit hard in the 2012 hurricane and lost its beach front and almost half the resort. It seems it has never recovered and is running with a skeleton staff and deliberately under capacity. The good part about that is that it is very quiet and virtually empty, which feels a bit weird walking through big buildings and down winding lanes alone, but could be great if that is what you are after. There are many secret paths to uncover with some truley beautiful natural experiences. For this reason I have separated my review into the Good, the Bad and the Ugly. If Bel Air put some money into updating this place it could be really great, but at the moment it is struggling between being something totally unique in a sea of cookie cutter all-inclusives and something that is dying a slow painful death. THE GOOD - Beautiful fresh water, crystal clear large pond with Manatees. You can swim and kayak for free. We went twice but didn’t see them. It is a magical place. - 2 swimmable small cenotes as well. - Cool ruins of half of the hotel destroyed in the hurricane in 2012. They try and hide it and discourage going to look, but to us it was something to see. - Clean bathrooms, restaurant and rooms are very clean. The upper rooms are much nicer with vaulted thatched ceilings and more windows. Room 909 and 911 look out over a small pond with turtles. - Wildlife - lots of birds, coati, turtles, raccoons, iguanas, couple of crocodiles, manatees, 1 friendly Siamese cat. - Staff are all friendly and helpful, some will even give you good deals in exchange for a better tip. - Cheap draft beer. - Once at the beach the little strip that the Bel Air has is nice, always has a lounge chair and there are drinks you can charge to your room. - Beach eats are good. Not the hotel eats which are brought down from the hotel and kept in trays, but just beside the Bel Air beach is a restaurant called El Restaurante La Playa Xpu-Ha . Great fish tacos. - Swimming at the beach is great. It’s busy, but the waves are low and not a lot of rocks. Soft sand. Good for kids. - At the hotel there is a fun swimming area for kids. Probably kids under 8 would get a few days of amusement out of it. - They made a real effort to make the place Christmasy, if that matters to you. THE BAD - Decor from the late 80’s and not in a good way. - Food in general. Don’t buy the inclusive at $148 USD it’s not worth it. The buffet is cheaper than that and gives you some fresh options, not many, but some. - Lower rooms - dark, stucco everywhere, damp, like your parents basement in the 60’s. It really is not a romantic place. I bet the uppers feel much different. We booked one of those, really regretting not making a fuss on the first day when we didn’t get it. - Not enough hot water to fill the tub. - 10 minutes drive to the beach from the lobby. They are rarely on schedule and our first trip our guy stopped for gas. It took us 30 minutes to get there. - The hotel used to have a zoo, thank goodness no more, but the creepy empty enclosures are falling apart, haunted by their departed residents. They really should take them down. Only the crocodiles remain. The first day we saw them there was a baby...we didn’t see the baby again... - Apparently you can borrow bikes for free to get around. We never saw any that were available. THE UGLY - Sushi restaurant that serves no fresh fish. They really must stop calling it “sushi” as it is anything but. I ordered the tuna “sashimi” told they only had salmon. I thought, great, I prefer salmon, my surprise was that it was smoked salmon. I’m a Canadian, I know smoked salmon when I eat it. Yikes. If you are going to serve sushi, make it, if you can no longer maintain it, call it something else. - The wine is watered down and awful. - The insistent music...EVERYWHERE...the beach, at dinner, the cenotes, they even blare it in the manatee pond dock. It ranges between easy listening hits of every American song from the 80’s to mind numbing house dance mixes. It’s truly awful and they should stop it. There was mostly families there and I’m pretty sure dance/house music is not what’s on chosen playlists. - The rooms are very clean but at the expense of the smell. Wow, very powerful Lysol smell that you must air out or it will give you a headache.



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