Bel Air Collection Resort Riviera Maya

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All Inclusive    

Take a step into the natural, eco-friendly environment of Bel Air Collection Resort & Spa Riviera Maya, a romantic all-inclusive resort located in Riviera Maya, Mexico, about 50 miles southwest of Cancun International Airport.

Nestled atop acres of white sand and lush vegetation, this glistening eco-paradise provides a calm and secluded escape with its terraced villas and floating hammocks. Stucco walls and thatched roofs provide the humble materials for pleasant hut clusters, nudged by a cooling breeze that comes sweeping off the Caribbean Sea.

Tribal décor accents add an artistic flavor to traditional building styles and natural opulence. Comfortable and luxurious, rooms feature a double Jacuzzi, ultra-plush duvet crowned with feather pillows and a mini-bar brimming with beer, soda, and bottled water.

Rehydrate yourself from the effects of the sun at one of the poolside bars. Snaking about the deck like a river, winding its way past feathery tiki huts, the pool maintains a swim-up bar, lawn chairs, and lush palm trees for a most relaxing experience. Pool volleyball and bike riding are at your fingertips, as well as a jogging trail and a host of thrilling, on-site watersports.

Dine at one of three succulent restaurants and enjoy Mexican-Italian fusion cuisine, mouthwatering sushi and delightful Japanese-style delicacies. Follow up this gourmet à la carte experience with a night out on the resort. Go for the hot streak during casino night entertainment or join friends and family for a memorable evening during karaoke night, or partake in salsa dance lessons, or simply enjoy live music night.
Located in Xpuha, 15 minutes from Tulum and 20 from Playa del Carmen.
Address: Carretera Chetumal Pto
Riviera Maya

Local Phone: 011-52-998-87...
Fax: 52-984-875-1012
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (15 minutes away.)
Number of Pools: 3
Outdoor Pools: 3     
Meandering style pool connected by bridges which breaks out each pool area
Moon Palace
Holes: 18
Water Sports on Site
Snorkeling: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Eco friendly resort built on acres of vegetation with 9 villas, each with 16 rooms (8 top floor and 8 bottom). This small property is set around a relaxing laid back atmosphere in harmony with its surroundings. Villas with terraces and hammacks surrounded by lush vegetation. Two cenotes and one fresh water 500 meter long Estero on site. You can even see a family of manatees in their natural habitat. Hotel offers a bird aviary with over 100 species of birds. Beach: White sandy beach - narrow - rocks and reef in this water area. Beach Club now offered just 3 minutes away. Shuttle service included. Food and beverages from 9am-5pm are included as well while at Beach Club. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 144
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
Room Service - Fee. Tipping is totally included for all guests of hotel.
Designed specifically for relaxation, this spacious guestroom includes one king bed, a balcony with stunning views and a hammock, and a unique palm leaf ceiling. Room also features a Jacuzzi, luxury bath amenities, and more.
1 King Bed Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
TV Movies
Room Safe
Includes one king bed or two double beds, and a private terrace or balcony with beautiful garden views and a hammock. Room also features a Jacuzzi tub, luxury bath amenities, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
TV Movies
Room Safe

24-hour room service is available.
Bel Air Collection Resort Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Bel Air Collection Resort Riviera Maya:
Snack At The Pool - Opens from 11:00 to 18:00.
Sushi & Martini Bar - Japanese food. Opens from 17:00 to 22:00.
Dolce México - Dinner time. Opens from 18:00 to 22:00 (Italian and Mexican food).
Palm Terrace - Breakfast and lunch time. Opens from 7:00 to 12:00, 13:00 to 17:00 (international food).
Snack At The Beach - Opens from 10:00 to 17:00.
Daily Activities & Entertainment:
Activities go from Friday to Sunday. During high season, Thursday to Sunday. Zumba and bachata classes, water polo, bingo, and aqua aerobics can be enjoyed at the pool. Additional activities include pool volleyball, bingo, bikes, and an animal park.
Nightly Activities & Entertainment:
Casino night, salsa night, trivia night, tournament night (pool, ping pong, and hockey tables). Guests can also watch sporting events such as the World Cup, NFL, Soccer, etc.
Handcrafts, Movies
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary.

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: Fee Required
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3184reviews
What to expect

TripAdvisor Traveller Reviews
The hotel is average, location is not good and is not good for people with difficulty moving/walking around
Juan O,
Tue Mar 20 06:33:47 EDT 2018
The hotel is OK, however service at the front desk is very bad and the people there have absolutely no desire on providing good customer service. You need to be carted back and forth to your room if you don't want to walk endlessly. We were there with people that needed a wheelchair or had trouble walking long distances and even that way, they did not accommodate us for checkout at 6am in the morning claiming that the shuttle service didn't start until 7am. What about people that have early flights? We had to go a long distance pushing a wheelchair, even though there are ramps, some roads and walkway areas are not smooth and it is hard to move with the wheelchair.

Get ready for surprises
elenabg553, Sofia, Bulgaria
Thu Mar 15 05:53:46 EDT 2018
We enjoyed our stay there although there were more cons to place than pros. The rooms were clean, breakfast was also a nice surprise, the boys at the reception were always ready to help - all of them spoke great English, gave useful tips, answered all the questions we had. Walking to the reception was not such a big issue - not more than 10 min even from pool. The location is not that bad - there are public buses that pass every 5 to 10 min so you can easily go all the way to Tulum or Playa del Carmen. Everything was fine until it started to rain. If you are from the lucky ones and get a room on the second floor, be prepared for a real 4D experience - it pours down from the roof. We were happy that our suitcases were tucked away and nothing from the luggage got wet but the beds were soaking, it all felt like a mini pool. And it rains a lot there - no matter whether a dry or a rainy season. The distance to the beach was also a real disappointment - the shuttle starts at 9:30, and for early morning birds like us this was a pure waste of time. So the second day we decided to walk on foot.. Well it took like 25 min - not much but you walk literally on the highway. Well traffic is not that heavy.. but still.. The bigger surprise was that the beach was closed with a gate.. It took a lot of time to make the guy let us to the beach - our bad that we can speak only basic Spanish. The beach is lovely though - white sand, crystal clear water.. a dream... Have in mind that at check-in you a required to leave 100 USD per person as a guarantee, or a credit card. We decided to go with the cash (we have had some issues with leaving credit cards already). the cash was stapled together and on check out you get back banknotes with tiny little holes in them.. The problem is, that if u r not from the US, banks have issues with exchanging banknotes with holes back to you currency, This is what happened to us. We now have two useless 100 USD banknotes that we can neither spend or exchange.. We stayed there only for 3 nights and this was our last stop from our 3-week-long Mexico round trip.

My Wedding TERE & HECTOR
Tere S,
Wed Mar 14 20:25:37 EDT 2018
We married there, they have A PRIVATE beach for such events, the sand is pretty solid and the venue big enough, we were around 200 persons. Our wedding coordinator Faby, she was wonderful, helped us out in every single detail and was always paying attention to all the things we might need for our Big Day. At the spa Rosalba and Anabel have the most exquisite hands, we enjoyed a full body massage that lasted about 90 minutes, it was very relaxing. Waiters were very kind and fast Alex, Lazaro, Moises, Maucelio. In the bar, Domingo, Sabino, Manuel, McLane. The hostess Alicia, Cheyen and Esperanza. Also captains as Aréchiga and the chief in charge of meals and food, and all the personnel in general. GREAT JOB! The place is amazing if you are looking for a nice hotel in touch with mother nature. Actually you can see plenty of animals from the region around and interact with them. They have cenotes to visit and swim in, you can also make kayak, snorkel or visit the beach nearby. For us it was an extraordinary experience and our guests enjoyed it too.

lindybel, Houston, Texas
Sun Mar 11 07:46:47 EDT 2018
Cabins are a good walk away from front desk, dining rooms, and beach, which is all rocks. Must take a van to a beach 10 minutes away. Hot tubs are unusable as there is usually no hot water. Changed rooms twice. Zoo animals have been gone for what appears to be a very long time.

Great Value for the Price
Cheri S,
Sat Mar 10 12:21:00 EST 2018
We visited Bel Air Feb 27-Mar 6 2018. I have to say after reading mixed reviews, I was skeptical, but we really had a great time! It was me, my husband and 5 and 3 year old boys. There was plenty to do around the hotel - shuttles to the beach, beautiful cenotes, pools, a mini waterpark for kids, hunting for sea shells, kayaking, looking for lizards - we were constantly able to find something to do! I will say, if you don't appreciate nature and want a pish posh super modern brand new hotel - this place is NOT for you. The facilities are a bit dated, there are lizards, coatis, and wildlife everywhere. But the place is beautiful and filled with nature! It's still great today, but I would have LOVED to have seen this hotel in its prime! The hotel does try to offer some activities and Hector was great at trying to incorporate people and accommodate the guests anyway he could. They also had different shows at night - fire show was very cool, and live music for breakfast on the weekend. The pool bar and cenote bar were my favorite. I wish I could remember their names, but the bartenders were great! They knew what we wanted and kept drinks in our hand. My husband had just barely set his beer down and the guy was standing right there with another!! That's service!!! The food was okay, I can't brag about anything I ordered. The breakfast buffet had a lot of options. I had Chilaquilles everyday for breakfast and loved it and there was always fresh fruit! My kids enjoyed the hotcakes, waffles, and cereal. I had the best chorizo and eggs I'd ever had and my husband enjoyed their made to order omelettes. Other than that, the food was decent. The hostesses were great. Alicia and one other woman remembered our room number everytime and loved our kids. The waiters everywhere we also very attentive, which was great! Note: If you like to snorkel, you can see some decent reefs, fish and stingrays - even sea turtles!!! off to the far left of Xpu Ha beach. It's not the most colorful and beautiful reefs, but I could spend hours out there just floating. Akumal beach also did sea turtle tours and was only 15 min south and a 30 peso bus ride away. Note 2: There are some very pretty views by the old ruined part of the hotel (destroyed by a hurricane years ago). Obviously, go at your own risk, but the Cenote there was gorgeous! Quite a sight to behold!! A few things I would change - being all inclusive and having a bracelet, you still have to sign everywhere & it gets a bit cumbersome. I understand it's for inventory control, but to me asking the room number would be enough. The beach on site really is virtually non existent, they do a nice job of having a shuttle to a beautiful beach and they have an open bar there as well, so they're really trying to be accomodating. I understand that this could be a dealbreaker for some people though. Lastly, There's essentially only 2 different places to eat Dinner and the quality of the food and what you actually received seemed to vary day to day - a bit more consistency and options would be nice. Overall, I don't think we could have possibly had a better or more memorable vacation anywhere else!! I will definitely recommend this place to family and friends!

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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