Cancun

Beach Palace


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All Inclusive    

2019 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).
Family: Two kids 17 & under Stay, Play, & Eat Free (valid 1/04-12/23/19).

Choose a relaxing day in the spa, where you can choose from a selection of massages, bath therapies, facials, body scrubs, wraps, and a sauna and steam room. Daily and nightly activities include contests, singers, and live performances. Lounge in the sun, take a refreshing swim, or join in the activities at one of the three outdoor pools, including two rooftop pools.

Beach Palace is perfect for the whole family. Spacious suites or family category rooms have comforts and conveniences designed especially for families. The supervised kids' club keeps the youngsters engaged with arts and crafts, activities, games, and a kids' pool. There is also a large waterslide!

All meals and drinks are part of the all-inclusive plan, so feel free to order whatever entices you. Delectable dining choices include cuisine from Mexico, Japan, and Italy. Don't forget that the 24-hour room service is ready to serve you in the comfort of your luxurious guest room.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Centrally located near Cancun's main shopping & entertainment area, this family-oriented resort is located beachfront, 30 minutes away from the Airport. It is across from Flamingo Plaza and Planet Hollywood.
Address: BLVD. KUKULKAN KM 11.5

QR

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Local Phone: 011-52-998-88-31
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-891-4119
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Across the street.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are two roof top pools with swim-up bars and a kiddie pool at the Kids Club.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Beach Palace features a great ambiance with daily entertainment and pool activities. This resort is ideal for families with children, offering 287 air-conditioned rooms and Junior Suites, half facing the ocean, half facing the lagoon. Contemporary Mexican design with a Sky Floor, two rooftop pools, two swim-up bars, two Whirlpool tubs, a fitness center, and stunning views of Nichupte Lagoon. Beach: The Beach Palace borders a narrow beach area. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 287
Year Opened: 1986 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
FAMILY DELUXE
2 connecting Superior Deluxe Lagoon View rooms. One room with a king bed and connecting rooms with 2 double beds; Double whirlpool tub; ; Minibar; Liquor dispenser; Balcoony with chaise lounge, chairs & table; Special amenities for kids. Lagoon view
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE LAGOON W WHIRL
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with luscious lagoon views. Room also features a liquor dispenser with upgraded brands, CHI bath amenities, and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony with ocean views. Room also features private check-in, 24-hour room service, private beach lounge chair area with waiter service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN W.DBLWHL
Room includes one king bed or two double beds, a sitting area, a double whirlpool tub, and a furnished balcony with beautiful ocean views. Room also features an upgraded liquor dispenser, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a top-shelf liquor dispenser, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
Includes one king bed in one room, and two double beds in the other. Each room features a whirlpool tub, a balcony with lagoon views, a liquor dispenser, and more. Welcome amenities for kids. Max Occ: 6.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Apple TV and Smart TV is available in select rooms.
DINING
Beach Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Two Sky Bars also included.
There are 6 Restaurants at Beach Palace:
Bocelli - Serves Italian/Mediterranean cuisine. Buffet lunch from 12:30pm to 4pm and a la carte dinner from 6pm tyo 11 p.m. Dress Code: Casual elegance - long pants, collared shirt, and shoes required.
Tequila - Buffet restaurant serving International and Mexican cuisine. Open for breakfast, lunch, and dinner from 6:30 a.m. to 10:30 p.m. Dress Code: Casual
Flamingo Snack Bar - Pool swim-up bar with snack service
Stadium Bar - Sports bar serving light snacks. Open from 9 a.m. to 1 a.m.
La Terraza - Serves Italian cuisine. Open for lunch from 11am to 4pm and a la carte dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Wok - A la carte restaurant serving Oriental cuisine. Open for dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled sightseeing tours.
Nightly Activities & Entertainment:
Live entertainment nightly, festive evening theme parties (such as Casino, Spanish, Karaoke, Caribbean, Ideal Couple, Maya Night).
CHILDREN'S PROGRAMS
There is a Kid's Club for children from 4 to 12 years old activities include hide 'n seek, musical chairs, painting, etc.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Welcome games, hotel tour, pool basketball, beach walks, and childeren's pool.

TripAdvisor Web Reviews
Based on 7148reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Beach palace cancun
GEORGE D.
Sep 05 2018
Hotel and staff were wonderful. I have told many people that this is a must vacation. I will be going back
Customer Rating: 

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NICHOLAS V.
Jul 13 2016
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Customer Rating: 

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Beach Palace Bore
STEFANIE H.
Jun 21 2016
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Customer Rating: 

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Stayed Apr 7-10
KAIA L.
Apr 14 2016
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Customer Rating: 

TEST
Service, Staff, Location, Beach, Pool, Food & Spa were great!!
MARK R.
May 20 2014
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Customer Rating: 

TEST
Crowded Cancun Resort with beautiful beach.
STEPHEN C.
Mar 26 2014
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
Customer Rating: 

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Perfection
SANDRA P.
Mar 17 2014
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Customer Rating: 

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Beach Palace
KEVIN B.
Aug 02 2013
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Customer Rating: 

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DERICK J.
Jul 24 2013
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Customer Rating: 

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Excellent customer service
GARY D.
Jun 30 2013
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Customer Rating: 

TEST
Beach Palace Cancun
MAITE U.
May 28 2013
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Location is good, Playroom for kids could be better
jjellis1, Toronto, Canada
Wed Jan 16 06:47:59 EST 2019
Visited Beach Palace Mid-January for the day (staying at the Moon Palace and one of the perks is being able to go to other Palace Resorts in the area for free). The hotel is one big tower with 12 floors, top floor being the Skybar pool. There were two pools we visited. The first was the Skybar pool at the top of the hotel tower which did have amazing views of the water. There were two pools and hot tub on this level as well as a bar and fitness center. The other pool is at the back of the resort in front of the beach and there is one corner with a waterslide. There is also a large sitting area on the beach with lounge chairs and cabanas. Pools were well-kept and clean. Lobby is nice and inviting with a buffet restaurant at the back—food was good. Outside there’s a coffee shop that serves crapes and coffee. There were other restaurants that we didn’t get a chance to visit. Playroom service at this resort was considerably lacking. The hours advertised had it closed for lunch 1-2, so we came back at 2 and were told it would not be open until 3 and there would be games at the pool for kids in the meantime. It was raining so there were no games at the pool. At 3:15 we returned to the playroom and were told playroom would not open until 6 PM because of the weather (this is indoors so I’m not really sure how it’s affected by weather). By contrast the playroom at Moon Palace was always open regardless of weather.

Extraordinary service
Quest04965780627,
Tue Jan 15 18:43:08 EST 2019
Wonderful week of relaxation at the best beach in Cancun and the best all inclusive service! Amazing food. Fun activities. Fantastic service. Loved the new app. Thank you, Vanessa, Carlos, and the gang!

Another great visit!
kimwkolens, Cleveland, Ohio
Tue Jan 15 09:43:42 EST 2019
Another great visit to Beach Palace. We traveled 12/29-1/5 and the resort was very full, but they handled it well. Nice to see familiar staff members-Vladimir at the Oriental restaurant- excellent attention to detail, can tell he cares. Raphael took care of our table at the NY Eve party and he was amazing- we left for a bit & came back and he promptly replaced our beverages (remembered what they were). Couldn't find him in the restaurants until our last night and he came right over, addressed us by name... Beatrice in the sweets shop- very quiet, but a hard worker and remembered every night we came in what we ordered and had it ready promptly. Carlos -pool/beach concierge- very busy week and he had groups all over the resort that he was taking care of. Greeted me every morning, made sure we were taken care of and had everything we needed. Our servers at the beach were both excellent and prompt with refills- Francisco & Alejandro? Antonio at Bocelli made our last might memorable with extra attention to detail and his suggestions. The staff here really care and it shows. Nice to see them when we return each visit.

A Beautiful Week
SandyToesMinnesota, Minnesota
Tue Jan 15 09:11:51 EST 2019
This was our 2nd stay at BP, and some of the changes they've made are great. 1. Your bracelet now is your door key. So nice not to have to keep track of a key card. The key card you get at the desk still needs to go in the slot for the lights, but just a flick of your wrist opens the door! 2. Thicker, fluffier pool towels. Really comfy and no need to keep track of towel cards! 3. Coffee and Sweets shop is a delicious addition! Their variety of crepes, ice cream, and cakes (don't judge, but I did have cheesecake nearly every day!) are great. Up the steps from the pool deck and your sweet tooth is satisfied! The staff are so amazing!! For us, a true highlight for this resort (in addition to the gorgeous beach, of course!). Special thanks to Gabriela at the breakfast grill, Fernando at the lower bar at the pool, and Luis and Alejandra with the entertainment staff. These workers are completely endearing, hardworking, and absolutely delightful!! We appreciate the cleanliness of BP and saw how hard the staff works to maintain the property. The room we stayed in was cleaned everyday, and turned down every evening. Our only detractor for the week was the food. We missed the variety we had seen other years at the evening buffet at Palaces - the food cooked at the grill was fairly limited - was hoping to have fresh grilled fish or steak, but they only had fajitas. The food is displayed beautifully, and cooked well. We always found selections we enjoyed, and certainly never went hungry. The restaurants are all good, with every server giving great suggestions. There is no wait to get in if you went before 6:30 or after 9 p.m. In between those times, we did wait between 30 and 90 minutes for a table. It would be great if Palace had a lobby bar at Beach Palace to help the time pass! Hint, hint!! We enjoyed our week tremendously!! The beach and the staff are what will keep us coming back. Standing on the balcony and gazing out at the beach and the aquamarine sea is beyond words. Truly a happy place!

The most amazing wedding vacation!
Evjmath,
Mon Jan 14 02:56:34 EST 2019
I really don’t even know where to start!! My wife and I got married here last week and every minute of the stay was perfect! First off, thank you to the ENTIRE resort staff for making it perfect! Carlos was our on site wedding coordinator and hit the nail on the head with everything! Thank you Carlos for making our wedding EXACTLY what we wanted!! Everyone we came in contact with always had a smile on their face, and very friendly! Miguel and all of the staff at the pool were awesome!! We had a group of 40 people staying at the resort for the wedding, and the pool activities were fun for everyone! To add to the fun in the pool, Luis, Christopher, and the entire rest of the staff at the main pool bar were fabulous! The food and drinks were top notch! We had our 5 year old with us and she LOVED the playroom and all of the staff over there!! After she went there one time, all she wanted to do was be in the playroom! Allison, Abagail, and the rest of the staff there were amazing! Thank you! We were truly treated like royalty at Beach Palace and will DEFINITELY be going back! And not to mention, the views from every room were amazing! And let me just say, the rooftop is a view you don’t want to miss!! Thank you Beach Palace!! (This is the short version)



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