Cancun

Beach Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-8/31/18)!

Choose a relaxing day in the spa, where you can choose from a selection of massages, bath therapies, facials, body scrubs, wraps, and a sauna and steam room. Daily and nightly activities include contests, singers, and live performances. Lounge in the sun, take a refreshing swim, or join in the activities at one of the three outdoor pools, including two rooftop pools.

Beach Palace is perfect for the whole family. Spacious suites or family category rooms have comforts and conveniences designed especially for families. The supervised kids' club keeps the youngsters engaged with arts and crafts, activities, games, and a kids' pool. There is also a large waterslide!

All meals and drinks are part of the all-inclusive plan, so feel free to order whatever entices you. Delectable dining choices include cuisine from Mexico, Japan, and Italy. Don't forget that the 24-hour room service is ready to serve you in the comfort of your luxurious guest room.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Centrally located near Cancun's main shopping & entertainment area, this family-oriented resort is located beachfront, 30 minutes away from the Airport. It is across from Flamingo Plaza and Planet Hollywood.
Address: BLVD. KUKULKAN KM 11.5

QR

MX
Local Phone: 011-52-998-88-31
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-891-4119
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Across the street.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are two roof top pools with swim-up bars and a kiddie pool at the Kids Club.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Beach Palace features a great ambiance with daily entertainment and pool activities. This resort is ideal for families with children, offering 287 air-conditioned rooms and Junior Suites, half facing the ocean, half facing the lagoon. Contemporary Mexican design with a Sky Floor, two rooftop pools, two swim-up bars, two Whirlpool tubs, a fitness center, and stunning views of Nichupte Lagoon. Beach: The Beach Palace borders a narrow beach area. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 287
Year Opened: 1986 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SUPERIOR DELUXE
Room includes one king bed or two double beds, a sitting area, a double whirlpool tub, and a furnished balcony with beautiful ocean views. Room also features an upgraded liquor dispenser, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a top-shelf liquor dispenser, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
Includes one king bed in one room, and two double beds in the other. Each room features a whirlpool tub, a balcony with lagoon views, a liquor dispenser, and more. Welcome amenities for kids. Max Occ: 6.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Lagoon View rooms. One room with a king bed and connecting rooms with 2 double beds; Double whirlpool tub; ; Minibar; Liquor dispenser; Balcoony with chaise lounge, chairs & table; Special amenities for kids. Lagoon view
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE LAGOON W WHIRL
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with luscious lagoon views. Room also features a liquor dispenser with upgraded brands, CHI bath amenities, and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony with ocean views. Room also features private check-in, 24-hour room service, private beach lounge chair area with waiter service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Apple TV and Smart TV is available in select rooms.
DINING
Beach Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Two Sky Bars also included.
There are 6 Restaurants at Beach Palace:
La Terraza - Serves Italian cuisine. Open for lunch from 11am to 4pm and a la carte dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Wok - A la carte restaurant serving Oriental cuisine. Open for dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Bocelli - Serves Italian/Mediterranean cuisine. Buffet lunch from 12:30pm to 4pm and a la carte dinner from 6pm tyo 11 p.m. Dress Code: Casual elegance - long pants, collared shirt, and shoes required.
Tequila - Buffet restaurant serving International and Mexican cuisine. Open for breakfast, lunch, and dinner from 6:30 a.m. to 10:30 p.m. Dress Code: Casual
Flamingo Snack Bar - Pool swim-up bar with snack service
Stadium Bar - Sports bar serving light snacks. Open from 9 a.m. to 1 a.m.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled sightseeing tours.
Nightly Activities & Entertainment:
Live entertainment nightly, festive evening theme parties (such as Casino, Spanish, Karaoke, Caribbean, Ideal Couple, Maya Night).
CHILDREN'S PROGRAMS
There is a Kid's Club for children from 4 to 12 years old activities include hide 'n seek, musical chairs, painting, etc.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Welcome games, hotel tour, pool basketball, beach walks, and childeren's pool.

TripAdvisor Web Reviews
Based on 6293reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
NICHOLAS V.
Jul 13 2016
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Customer Rating: 

Beach Palace Bore
STEFANIE H.
Jun 21 2016
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Customer Rating: 

Stayed Apr 7-10
KAIA L.
Apr 14 2016
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Customer Rating: 

Service, Staff, Location, Beach, Pool, Food & Spa were great!!
MARK R.
May 20 2014
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Customer Rating: 

Crowded Cancun Resort with beautiful beach.
STEPHEN C.
Mar 26 2014
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
Customer Rating: 

Perfection
SANDRA P.
Mar 17 2014
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Customer Rating: 

Beach Palace
KEVIN B.
Aug 02 2013
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Customer Rating: 

DERICK J.
Jul 24 2013
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Customer Rating: 

Excellent customer service
GARY D.
Jun 30 2013
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Customer Rating: 

Beach Palace Cancun
MAITE U.
May 28 2013
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Customer Rating: 

Beach Palace is great but only because they have FABULOUS employees
MAUREEN P.
Apr 11 2013
I went on this trip with my 18 year old daughter and her 18 year old friend and her friend's Mom. My travel agent booked two rooms through Apple Vacations - one for me and my daughter and the other for my daughter's friend and her Mom. My travel agent booked (back in Sept. 2012 for the March 30, 2013 trip)us and the other family an ocean front room with two beds in each room and requested rooms on the same floor since we were going to let the two 18 year olds share a room and the other mother and I were going to share the other room. My travel agent requested two beds in each room and the rooms on the same floor when she booked the trip and also called the week of arrival to insure they had our request of two beds in each room and rooms on the same floor. My travel agent said they start assigning rooms the week of arrival. When we checked in, we were told they were sold out and couldn't give us rooms on the same floor - we were given one room on the 10th floor and the other room on the 2nd floor - I was not happy about this but the check in employees there was nothing they could do. So when we got to out room, there was only one king bed in each room - I thought I was going to have a heart attack!!!! I went to the front desk and the guy said he was sending another bed to each room - they were rollaway beds - small and uncomfortable. My travel agent tried to help us but neither Apple nor Beach Hotel did anything. We did have a great time at the Beach Palace but only because their employees are so kind, happy and service oriented. If I do return to this hotel, I will NOT use Apple Vacations again - a gentleman from Apple called the second night I was there and did nothing to help me but said his supervisor Josalina would call the next day to help us or offer some type of compensation. However, I NEVER got a call from Josalina and I kept checking the hotel room phone for messages. I'd say apple vacations failed BIG TIME with this reservation and I have used Apple Vacations for at least three trips in the last five years via the same travel agent. I can't say enough good about the employees at Beach Palace - they treat you very well.
Customer Rating: 

TripAdvisor Traveller Reviews
Great place - Beach Palace Cancun
Darlene R, St. Catharines, Canada
Mon Dec 11 15:39:00 EST 2017
Beach Palace is a great place to go in Cancun. The service there is exceptional. Pools were very warm. Good variety of food in restaurants. The staff are so friendly and helpful. No complaints about this resort. Would highly recommend this resort. Can't wait to go again next year.

There for a wedding - lovely staff, but hotel was just that.. a hotel
lrblrblrb, Everywhere, Usa
Sun Dec 10 14:41:55 EST 2017
I like to cut to the chase - will i go back, no. But let's talk about the good things first. The staff you interact with regularly is really nice. I think they are some of the nicest staff members I have met in Cancun (this would be my 5th trip to Cancun). "It's a pleasure" is their catch phrase. And you will not catch a staff member not saying it. Fun example: Child throws 'poop' in the pool, they dive in to get it, you say thanks, they say "It's a pleasure" - 'turd' in hand. The Wok, specifically the sushi bar, saved my time at the Beach Palace. I murdered that sushi like 3 nights of my trip. It was a great assortment. (the question you should ask now, is why did you keep going back to the Wok??) The towels, cookies, dinner rolls, and anything else they could stack, were stacked like a US grocery store (to abundance!). The message they are trying to communicate is “buttoned up, and there especially for you”. Now we are at everyone’s favorite part: Where they fell short? I am just going to jump past the story of the guy that tried to show us around the property with a flaming cold sore, and talk about how the Beach Palace is just one building. If you don’t like to go out and see the local area, don’t go to Cancun and stay in a hotel - you need a resort. The Beach Palace is just that - just a hotel - no real shows, activities, parties, notable clubs, and they do NOT have a bar in the lobby. To get a drink you have to go to the pool or restaurant. Staying in a hotel only (vs. a resort) - just gives you 2 days of entertainment; after that you are bored. At the Beach Palace, there wasn’t anything to do but go outside, drink and sit. We literally had the beach and a swim up bar pool with kids in it. No rules here - jump in children!! But hey, I was on their water slide in the adjacent pool, so I guess sharing is caring. There were the regular wear and tear things that, again, made it just a hotel (see photos). Not the Ferrari the desk and (for lack of a better descriptor) “time share” staff would say the hotel is. The Beach Palace was a nice Nissan at best. Do you want to know my ultimate gripe? Drum roll, please: they do NOT have nachos on the room service menu. Come to think of it, my room didn’t have a menu of what they actually did have at room service - we just called and asked for things. To our dismay, nachos were one of many things they just couldn’t bring to the room. Alas, the simplest of snacks. With overall food at the property just being OK (remember my constant sushi bar return - it was my go-to when dinner at one of the other restaurants didn’t do it for me), for that reason I can’t do this property again. If you end up going, by choice or a wedding - have some sushi for me and watch out for those cold sores..

nj
nancye488, New York City, New York
Sun Dec 10 06:39:35 EST 2017
the property needs to be updated. the sales office contacts were very pushy and made the vacation stressful. also, the front desk never picked up their phones. one night a woman was screaming down the hall at 2am and the front desk didn't respond or pick up

Beautiful place relaxing food was awesome service was great Carlos at the wok was the best
Mj D, Hays, North Carolina
Sat Dec 09 12:13:56 EST 2017
I love this place the only thing bad is the smoke when someone is next to your and the smoke on their balcony you can not be out there cigars and cigarettes smoke smell bad hewaswasout all the time what a waste of a beautiful view The food was awesome Service was awesome the room are very nice and the view was awesome when we could go out side if mr smoke was not out there smoking...that part sucked it gave me migraines ... Diego and his helper was the best service on the main dinning area they carried you food to the table your glasses were always full..he would even go get you thing to off the buffet he was just an awesome young man!

Beautiful resort, lovely staff
nabosaka, Vancouver, BC
Fri Dec 08 13:33:49 EST 2017
We stayed at Beach Palace in early November. This was not our first time in Cancun but first time at Beach Palace. We had truly enjoyable experience and would recommend it to others looking for relaxing time in a great setup. The hotel is very comfortable, the staff most accommodating, the beach beautiful, the food fantastic and the drinks keep coming. We where especially impressed with the level of customer service - simply amazing! If you end up in the main dining room in the section severed by Luis you will be treated like royalty. Friendly but professional, would bent over backwards to make our meals most pleasant. Our thanks also to Edwi and the lovely hostesses Janett and Sonia.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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