Cancun

Beach Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-8/31/18)!

Choose a relaxing day in the spa, where you can choose from a selection of massages, bath therapies, facials, body scrubs, wraps, and a sauna and steam room. Daily and nightly activities include contests, singers, and live performances. Lounge in the sun, take a refreshing swim, or join in the activities at one of the three outdoor pools, including two rooftop pools.

Beach Palace is perfect for the whole family. Spacious suites or family category rooms have comforts and conveniences designed especially for families. The supervised kids' club keeps the youngsters engaged with arts and crafts, activities, games, and a kids' pool. There is also a large waterslide!

All meals and drinks are part of the all-inclusive plan, so feel free to order whatever entices you. Delectable dining choices include cuisine from Mexico, Japan, and Italy. Don't forget that the 24-hour room service is ready to serve you in the comfort of your luxurious guest room.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Centrally located near Cancun's main shopping & entertainment area, this family-oriented resort is located beachfront, 30 minutes away from the Airport. It is across from Flamingo Plaza and Planet Hollywood.
Address: BLVD. KUKULKAN KM 11.5

QR

MX
Local Phone: 011-52-998-88-31
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-891-4119
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Across the street.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are two roof top pools with swim-up bars and a kiddie pool at the Kids Club.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Beach Palace features a great ambiance with daily entertainment and pool activities. This resort is ideal for families with children, offering 287 air-conditioned rooms and Junior Suites, half facing the ocean, half facing the lagoon. Contemporary Mexican design with a Sky Floor, two rooftop pools, two swim-up bars, two Whirlpool tubs, a fitness center, and stunning views of Nichupte Lagoon. Beach: The Beach Palace borders a narrow beach area. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 287
Year Opened: 1986 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SUPERIOR DELUXE LAGOON W WHIRL
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with luscious lagoon views. Room also features a liquor dispenser with upgraded brands, CHI bath amenities, and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony with ocean views. Room also features private check-in, 24-hour room service, private beach lounge chair area with waiter service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE
Room includes one king bed or two double beds, a sitting area, a double whirlpool tub, and a furnished balcony with beautiful ocean views. Room also features an upgraded liquor dispenser, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a top-shelf liquor dispenser, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
Includes one king bed in one room, and two double beds in the other. Each room features a whirlpool tub, a balcony with lagoon views, a liquor dispenser, and more. Welcome amenities for kids. Max Occ: 6.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Lagoon View rooms. One room with a king bed and connecting rooms with 2 double beds; Double whirlpool tub; ; Minibar; Liquor dispenser; Balcoony with chaise lounge, chairs & table; Special amenities for kids. Lagoon view
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Apple TV and Smart TV is available in select rooms.
DINING
Beach Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Two Sky Bars also included.
There are 6 Restaurants at Beach Palace:
Flamingo Snack Bar - Pool swim-up bar with snack service
Stadium Bar - Sports bar serving light snacks. Open from 9 a.m. to 1 a.m.
La Terraza - Serves Italian cuisine. Open for lunch from 11am to 4pm and a la carte dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Wok - A la carte restaurant serving Oriental cuisine. Open for dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Bocelli - Serves Italian/Mediterranean cuisine. Buffet lunch from 12:30pm to 4pm and a la carte dinner from 6pm tyo 11 p.m. Dress Code: Casual elegance - long pants, collared shirt, and shoes required.
Tequila - Buffet restaurant serving International and Mexican cuisine. Open for breakfast, lunch, and dinner from 6:30 a.m. to 10:30 p.m. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled sightseeing tours.
Nightly Activities & Entertainment:
Live entertainment nightly, festive evening theme parties (such as Casino, Spanish, Karaoke, Caribbean, Ideal Couple, Maya Night).
CHILDREN'S PROGRAMS
There is a Kid's Club for children from 4 to 12 years old activities include hide 'n seek, musical chairs, painting, etc.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Welcome games, hotel tour, pool basketball, beach walks, and childeren's pool.

TripAdvisor Web Reviews
Based on 6742reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
NICHOLAS V.
Jul 13 2016
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Customer Rating: 

Beach Palace Bore
STEFANIE H.
Jun 21 2016
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Customer Rating: 

Stayed Apr 7-10
KAIA L.
Apr 14 2016
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Customer Rating: 

Service, Staff, Location, Beach, Pool, Food & Spa were great!!
MARK R.
May 20 2014
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Customer Rating: 

Crowded Cancun Resort with beautiful beach.
STEPHEN C.
Mar 26 2014
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
Customer Rating: 

Perfection
SANDRA P.
Mar 17 2014
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Customer Rating: 

Beach Palace
KEVIN B.
Aug 02 2013
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Customer Rating: 

DERICK J.
Jul 24 2013
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Customer Rating: 

Excellent customer service
GARY D.
Jun 30 2013
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Customer Rating: 

Beach Palace Cancun
MAITE U.
May 28 2013
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Customer Rating: 

Beach Palace is great but only because they have FABULOUS employees
MAUREEN P.
Apr 11 2013
I went on this trip with my 18 year old daughter and her 18 year old friend and her friend's Mom. My travel agent booked two rooms through Apple Vacations - one for me and my daughter and the other for my daughter's friend and her Mom. My travel agent booked (back in Sept. 2012 for the March 30, 2013 trip)us and the other family an ocean front room with two beds in each room and requested rooms on the same floor since we were going to let the two 18 year olds share a room and the other mother and I were going to share the other room. My travel agent requested two beds in each room and the rooms on the same floor when she booked the trip and also called the week of arrival to insure they had our request of two beds in each room and rooms on the same floor. My travel agent said they start assigning rooms the week of arrival. When we checked in, we were told they were sold out and couldn't give us rooms on the same floor - we were given one room on the 10th floor and the other room on the 2nd floor - I was not happy about this but the check in employees there was nothing they could do. So when we got to out room, there was only one king bed in each room - I thought I was going to have a heart attack!!!! I went to the front desk and the guy said he was sending another bed to each room - they were rollaway beds - small and uncomfortable. My travel agent tried to help us but neither Apple nor Beach Hotel did anything. We did have a great time at the Beach Palace but only because their employees are so kind, happy and service oriented. If I do return to this hotel, I will NOT use Apple Vacations again - a gentleman from Apple called the second night I was there and did nothing to help me but said his supervisor Josalina would call the next day to help us or offer some type of compensation. However, I NEVER got a call from Josalina and I kept checking the hotel room phone for messages. I'd say apple vacations failed BIG TIME with this reservation and I have used Apple Vacations for at least three trips in the last five years via the same travel agent. I can't say enough good about the employees at Beach Palace - they treat you very well.
Customer Rating: 

TripAdvisor Traveller Reviews
Ahhhmazzzing Place!!!!
Kelly D,
Thu Jul 19 10:32:32 EDT 2018
We had such an amazing experience at the Beach Palace Hotel! The hotel is beautiful, the food and drinks are great. There were 4 restaurants to choose from, and all were great. You could layout on the beach or by the pool and order as many drinks as you want, or order something from the grill. The rooms were cleaned once in the morning, then a turndown service in the evening. The staff was above reproach. We could all learn from their customer service. It was the best! My family and I enjoyed our stay tremendously. No complaints! We especially want to shout out to some of the staff members there... I wish I could remember all of their names... Here are the ones I do remember - Gabriella - who made my omelet every morning, Maria on the waffle station, Andres, Alfonso,and Viktor the waiters, and the Entertainment team - Abigail, Allison, Lucy, Karla, Rene, Ramen, Miguel and Arnando. We thank you all!!!!!! You made our stay amazing!!!

Beach Palace Resort, Cancun , Mexico
Daniel P,
Wed Jul 18 17:54:51 EDT 2018
We had a fantastic experience, particularly at pool and ocean at our Cabana. Our Diamond representative CARLOS was incredibly responsive to any possible needs and gave us extremely warm reception and service. By end of our stay he was a very dear friend. He brought us goods from his local market and we talked about the arrival of his first child soon. Christopher served also drinks and food and was extremely friendly and met all our possible needs. Very smart, conversant with incredible English language skills. Our manager Miriam Sanchis Castillo checked on us daily to be sure that we were very pleased with all aspects of our stay. In short we wish to thank the pool and beach staff for giving us a truly special Diamond experience. We hope to return to Beach Palace on our next Cancun vacation soon. Daniel Pipoly, Diamond member

June 2018 Beach Palace visit
Rick F, Littleton, Colorado
Wed Jul 18 14:03:13 EDT 2018
This is our third or fourth stay at the Beach Palace. It has been a nice experience every time. The hotels rooms are spacious and the beach is amazing. One of the best beaches we have ever been to. However, what keeps us coming back is the service. Every staff member is so attentive and friendly. They are always willing to help. This last trip Juan (the restaurant captain) made our stay so memorable. We look forward to see him again during our next stay. Our server Jonathan and hostess Shirley at the grill were top notch. We had a lovely farewell dinner thanks to these three individuals. Gabriella, our morning chef, is the best!! We are always so happy to see her. Francisco, Edhar, Alfredo, and Reyes all took care of us at the pool throughout the entire trip. Thank you all! My only wish is that the music get turned down a couple notches in the sports bar. We ended up there every night and the music was so loud, we had to find other places to hang out with friends where we could visit and actually hear each other. At times, there were sports playoff games and instead of playing the sound to the game, music was blaring. If we wanted a club, we would go to Coco Bongo. This is a consistent issue had at all the Palace Resorts.

Great Experience despite a few Drawbacks
PJ4902, Glassboro, New Jersey
Wed Jul 18 11:37:23 EDT 2018
My party stayed in the Presidential Suite. The rooms were clean, spacious and well stocked. The hotel is older than some other properties in the area, but it is very well maintained. We loved our ocean view and all the comfortable sitting options available in the suite. We never lacked for towels, shampoos, beverages and the like. The food in every restaurant was excellent. There was enough variety on the breakfast buffet, that even after a week we were not tired of eating there. We chose to use the specialty restaurants for dinner, and were very pleased to realize that we were always seated almost immediately. The Steakhouse had nice cuts of beef and fresh fish. We opted for Lobster one night and we were not disappointed. The atmosphere and menu at the WOK was quite fun. Adults and teens alike bonded and enjoyed trying one anothers dishes. The Italian Restaurant was also good, but for some reason less remarkable in my mind). There is a coffee and sweet shop by the pool that had ice cream and crepes among other tasty offerings, and there are various options around the pool during lunch. My only complaint regarding the food was with ROOM SERVICE. We ordered coffee service for four every morning and asked for extra cream. They would send a pot of coffee, 4 cups and a saucer with 5 or 6 individual creamers. Every single time, we had to send them back to bring more up. One night we ordered dinner, and they forgot most of the accompaniments (ie - fajitas without tortillas or veggies - just chicken), one afternoon, we ordered a BLT and received two slices of toasted bread, a small leaf of lettuce, one tiny slice of tomato and one tiny piece of bacon. I have the picture to prove it. We were told that we had a specialty menu since we were in the Presidential Suite, but it was not until the end of the week that we realized that the menu only displayed on the TV in the living area. We tried to order from it, and were told that it was not available. The pool and beaches were very clean. There was seaweed a couple of days, but that is nature and there is nothing the hotel can do about it. My only issue with the pool is that one must get up before the crack of dawn to stake claim on a lounge chair. It's very annoying to see chairs tied up all day with no one using them. The problem was made worse because every morning a bus/van brought visitors from neighboring Palace resorts to the hotel, and they took up a number of spots as well. We spent a lot of time at the rooftop pool - there was not a lot of shade, but it was not crowded and very few children. My experience with the AWE Spa was fantastic. I had a massage, facial and pedicure. The facial was the best part. I can honestly say I noticed a difference in the firmness of my facial skin. A week later, I am still enjoying the benefit. My friend has some physical and cognitive disabilities. The staff were very kind and understanding - they went out of their way to assist her in every way possible. (In all fairness, every employee in every area of the hotel was exceptional in that regard, but at the spa her need for assistance was greater). The resort credits were a disappointment. Because of the unique situation of our group, there were no snorkeling excursions that we could enjoy together. As a matter of fact, the only excursions that we could all do together was the ruins. In the end, we paid for a trip to a local park and used credits to add the dolphin experience to it. Still it cost us $120 per person. It would have been nice to have more credits to use in the spa - especially since four of us were using them. We spent a few on lobster, and in the gift shop - but even there one is limited on what they can be spent on. Bottom line is that the Resort Credits are not as valuable as they lead you to believe they are. Still, knowing what I know, I would return. It was one of the most enjoyable vacations I have had in a long time.

Family vacation
lauren s,
Tue Jul 17 18:24:11 EDT 2018
From arrival to departure, we were waited on hand and foot, excellent customer service, they treat our kids like princesses and Little men, the food was great, although the kids only liked the buffet because they could do whatever they wanted lol, the wait times were normal as in any restaurant, they food was seasoned so well. There was sea weed on the beach the first night but then the beach Zamboonie took care of it, the ocean was spectacular, the life guards did a great job at keep people safe and making sure no one was going too far, the outside activities were able to encompass all ages to play and encouraged kids to be kids Wonderful place would definitely go back



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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