Cancun

Beach Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-8/31/18)!

Choose a relaxing day in the spa, where you can choose from a selection of massages, bath therapies, facials, body scrubs, wraps, and a sauna and steam room. Daily and nightly activities include contests, singers, and live performances. Lounge in the sun, take a refreshing swim, or join in the activities at one of the three outdoor pools, including two rooftop pools.

Beach Palace is perfect for the whole family. Spacious suites or family category rooms have comforts and conveniences designed especially for families. The supervised kids' club keeps the youngsters engaged with arts and crafts, activities, games, and a kids' pool. There is also a large waterslide!

All meals and drinks are part of the all-inclusive plan, so feel free to order whatever entices you. Delectable dining choices include cuisine from Mexico, Japan, and Italy. Don't forget that the 24-hour room service is ready to serve you in the comfort of your luxurious guest room.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Centrally located near Cancun's main shopping & entertainment area, this family-oriented resort is located beachfront, 30 minutes away from the Airport. It is across from Flamingo Plaza and Planet Hollywood.
Address: BLVD. KUKULKAN KM 11.5

QR

MX
Local Phone: 011-52-998-88-31
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-891-4119
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Across the street.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are two roof top pools with swim-up bars and a kiddie pool at the Kids Club.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Beach Palace features a great ambiance with daily entertainment and pool activities. This resort is ideal for families with children, offering 287 air-conditioned rooms and Junior Suites, half facing the ocean, half facing the lagoon. Contemporary Mexican design with a Sky Floor, two rooftop pools, two swim-up bars, two Whirlpool tubs, a fitness center, and stunning views of Nichupte Lagoon. Beach: The Beach Palace borders a narrow beach area. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 287
Year Opened: 1986 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
SUPERIOR DELUXE
Room includes one king bed or two double beds, a sitting area, a double whirlpool tub, and a furnished balcony with beautiful ocean views. Room also features an upgraded liquor dispenser, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a top-shelf liquor dispenser, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
Includes one king bed in one room, and two double beds in the other. Each room features a whirlpool tub, a balcony with lagoon views, a liquor dispenser, and more. Welcome amenities for kids. Max Occ: 6.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Lagoon View rooms. One room with a king bed and connecting rooms with 2 double beds; Double whirlpool tub; ; Minibar; Liquor dispenser; Balcoony with chaise lounge, chairs & table; Special amenities for kids. Lagoon view
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE LAGOON W WHIRL
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with luscious lagoon views. Room also features a liquor dispenser with upgraded brands, CHI bath amenities, and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony with ocean views. Room also features private check-in, 24-hour room service, private beach lounge chair area with waiter service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Apple TV and Smart TV is available in select rooms.
DINING
Beach Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Two Sky Bars also included.
There are 6 Restaurants at Beach Palace:
Wok - A la carte restaurant serving Oriental cuisine. Open for dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Bocelli - Serves Italian/Mediterranean cuisine. Buffet lunch from 12:30pm to 4pm and a la carte dinner from 6pm tyo 11 p.m. Dress Code: Casual elegance - long pants, collared shirt, and shoes required.
Tequila - Buffet restaurant serving International and Mexican cuisine. Open for breakfast, lunch, and dinner from 6:30 a.m. to 10:30 p.m. Dress Code: Casual
Flamingo Snack Bar - Pool swim-up bar with snack service
Stadium Bar - Sports bar serving light snacks. Open from 9 a.m. to 1 a.m.
La Terraza - Serves Italian cuisine. Open for lunch from 11am to 4pm and a la carte dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled sightseeing tours.
Nightly Activities & Entertainment:
Live entertainment nightly, festive evening theme parties (such as Casino, Spanish, Karaoke, Caribbean, Ideal Couple, Maya Night).
CHILDREN'S PROGRAMS
There is a Kid's Club for children from 4 to 12 years old activities include hide 'n seek, musical chairs, painting, etc.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Welcome games, hotel tour, pool basketball, beach walks, and childeren's pool.

TripAdvisor Web Reviews
Based on 6652reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
NICHOLAS V.
Jul 13 2016
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Customer Rating: 

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Beach Palace Bore
STEFANIE H.
Jun 21 2016
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Customer Rating: 

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Stayed Apr 7-10
KAIA L.
Apr 14 2016
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Customer Rating: 

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Service, Staff, Location, Beach, Pool, Food & Spa were great!!
MARK R.
May 20 2014
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Customer Rating: 

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Crowded Cancun Resort with beautiful beach.
STEPHEN C.
Mar 26 2014
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
Customer Rating: 

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Perfection
SANDRA P.
Mar 17 2014
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Customer Rating: 

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Beach Palace
KEVIN B.
Aug 02 2013
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Customer Rating: 

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DERICK J.
Jul 24 2013
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Customer Rating: 

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Excellent customer service
GARY D.
Jun 30 2013
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Customer Rating: 

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Beach Palace Cancun
MAITE U.
May 28 2013
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Customer Rating: 

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Beach Palace is great but only because they have FABULOUS employees
MAUREEN P.
Apr 11 2013
I went on this trip with my 18 year old daughter and her 18 year old friend and her friend's Mom. My travel agent booked two rooms through Apple Vacations - one for me and my daughter and the other for my daughter's friend and her Mom. My travel agent booked (back in Sept. 2012 for the March 30, 2013 trip)us and the other family an ocean front room with two beds in each room and requested rooms on the same floor since we were going to let the two 18 year olds share a room and the other mother and I were going to share the other room. My travel agent requested two beds in each room and the rooms on the same floor when she booked the trip and also called the week of arrival to insure they had our request of two beds in each room and rooms on the same floor. My travel agent said they start assigning rooms the week of arrival. When we checked in, we were told they were sold out and couldn't give us rooms on the same floor - we were given one room on the 10th floor and the other room on the 2nd floor - I was not happy about this but the check in employees there was nothing they could do. So when we got to out room, there was only one king bed in each room - I thought I was going to have a heart attack!!!! I went to the front desk and the guy said he was sending another bed to each room - they were rollaway beds - small and uncomfortable. My travel agent tried to help us but neither Apple nor Beach Hotel did anything. We did have a great time at the Beach Palace but only because their employees are so kind, happy and service oriented. If I do return to this hotel, I will NOT use Apple Vacations again - a gentleman from Apple called the second night I was there and did nothing to help me but said his supervisor Josalina would call the next day to help us or offer some type of compensation. However, I NEVER got a call from Josalina and I kept checking the hotel room phone for messages. I'd say apple vacations failed BIG TIME with this reservation and I have used Apple Vacations for at least three trips in the last five years via the same travel agent. I can't say enough good about the employees at Beach Palace - they treat you very well.
Customer Rating: 

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TripAdvisor Traveller Reviews
Best Wedding ever!!! June 10,2018 Beach Wedding & Rooftop reception!
Krystle R, Sacramento, California
Thu Jun 14 11:41:27 EDT 2018
We seriously had the best wedding ever! The entire wedding weekend went great! The beginning ( check in to hotel) was a little frustrating but once we talked to our wedding coordinator (Rebeca) she did an amazing job at helping us out and organized all things for wedding day and reception perfectly! Our families & guests had an amazing time and we thank the entire staff for helping us feel special! Special thanks to Marcos at the front desk, our amazing wedding coordinator, bartenders Luis and Jose at the sky bar kept us all so happy!!! Thank you so much Beach Palace!

I enjoyed the sales presentation from the resort. I love the resort and will be back.
lura b,
Wed Jun 13 14:51:32 EDT 2018
I loved the resort. I family room that we had was nice my mom stayed on one side and my husband,children and I on the other side. Everyone was very helpful from the time we walked in the door until the time we left. I enjoyed the sales presentation that I had with Alex Buichmer . I was not able to become a palace resort member due to the fact that I already have a timeshare but the presentation was interesting and afterwards Alex and his team were still friendly even with the answer being no and the gift afterwards made it worth my time. I am writing this because after reading the reviews I was dead set against going to the presentation however afterwards I was like that wasn't that bad. Now I did go towards the end of the week when I needed a break from the sun and pool so I did have patience and was looking to kill two hours anyway.I really enjoyed myself and will be looking into a palace vacation again. Lura and Family

Outstanding property for All Inclusive in Cancun
Jenny N,
Wed Jun 13 10:08:54 EDT 2018
Went here for a family wedding for 4 nights, and it was fantastic! Hotel staff was so friendly and attentive from the moment of arrival at the front of the hotel (not even inside the lobby yet), to everyone throughout the resort. Everything was clean and lovely. Check in was a breeze, with a nice added touch of providing us with cold scented face towels and a drink after a long, hot, humid, and tiring journey. All inclusive truly lived up to its name. Depending on how many nights you stay, you get "Resort Credits" which can be used at the spa, restaurant (certain items like wine/lobster), experiences like wine tasting, a romantic beach dinner, and even price cuts on certain items at the resort gift shop. Credits you don't get to use are rolled over to your next stay at any of the Palace resorts in Cancun or Jamaica, but you have 12 months to use it. I was able to get a nice tennis bracelet from the gift shop at a great deal after resort credits were used to knock down the price. You can also use it for sunglasses. Just inquire at any of the help desks next to the check in desk. There are 3 restaurants to eat at here. The regular buffet for breakfast was lovely with a great selection of all sorts of food, which also changed into lunch in the afternoon. Dinner was also very good in this section during the evenings. I highly recommend having dinner at the Italian restaurant though, which is a little to the left of the main breakfast serving area. You can't miss it, no reservations necessary, however there is a dress code. Ladies should be fine in nicer attire (no bikinis/coverups), and men in closed toe shoes and pants. Service at the Italian restaurant was simply fantastic and for what you're getting here, the food was phenomenal. There's also an Asian restaurant which unfortunately we were unable to try. The pool area was great. There are 2 main areas to hang out in. One had a slide which was in the smaller pool area. The slide is for children and adults and was great. The larger pool was also fun and there's music and people working out there. Other things this resort has is a bar and small pool on one of the upper levels of the building which is nice to relax during the evening. It has a great view of the city, great ambience. The beach, of course, is wonderful. Water was not freezing and felt great. The water is also very blue green (which I love), and pretty clear. The sand is soft and is great for families and small children. There's a lifeguard on duty, and they definitely do their job at keeping everyone safe. I saw them "save" some people and definitely make sure people don't go off too far where waves can be rough. They offer loungers and if you ask someone to set up an umbrella, it's free. Of course tips are always welcome there for any service provided. Also I'd like to recommend the sweet shop which is a little hut you can't miss near the pool in a corner. They offer drinks/coffee/ice cream/cakes/cookies. A true sweet tooth paradise. I would DEFINITELY be back. Our room had an ocean view, and if you can afford it, I enjoyed staying on this side. I had no issues with housekeeping. They offered little touches which made the stay wonderful. A solid 5 stars for their service and hard working staff, great property, beautiful location, and all the food/drinks that kept on coming. Bravo!

Beach Palace 5/19 to 5/26 2018
MissKitty1010, Irvine
Wed Jun 13 09:39:54 EDT 2018
This isn’t our first time at this resort but after seeing the news about people getting killed one of our main concerns was safety. Well, had we NOT seen anything in the news we wouldn’t know there might be a problem with the cartels. We never felt threatened and it certainly didn’t look like anyone else was either. The weather wasn’t as cooperative. We had sunshine but definitely had cloudy skies and rain. We’ve gone to Cancun every year for the last eleven and this is the first time with semi bad weather so I shouldn’t complain. OK, on to the changes that I saw from the last visit (2015). The pool used to have both waitress’s and waiters, not any more. Apparently, they’ve moved/rotated all the women inside. But we were fortunate to have a wonderful waiter, Victor, who remembered us and what beverage we were drinking. But I don’t think there were as many waiters as before. Looks like they gave each one a wider area to handle. Also, fortunate for us, one of the waitresses who had previously been poolside was now in the buffet restaurant, Yadira. She’s wonderful and always has a smile for you. The restaurants weren’t very busy so we never had to wait for a table. In fact, I think the occupancy for the hotel was somewhere around 40 to 50 percent. Because of the weather the outdoor steakhouse wasn’t always open. But there is never, ever a lack of food. I heard a young man complaining about the “watered down drinks” and sadly I must agree with him. My first thought again was what had been in the news last year about the “boot-leg” alcohol that some resorts were serving and they had some deaths connected to them. The Palace resorts were NEVER mentioned in that and we’ve never had a problem at any of the resorts. The drinks were definitely weaker than in the past years though. We upgraded to the concierge level because we asked for a specific room which we got. Right in the middle with an awesome view and big balcony with a comfy chase lounge big enough for two. Because of the weather we didn’t have the television for a day and it was pouring outside so we visited the Sports Bar and at least there they make a great margarita. Back to the room, because of the wind it whistled through the slider and was pretty loud at times but we never complained about that and if we had they’d be on it immediately. The staff always aims to please and although I don’t believe it’s “a pleasure” all the time they always smile and are very friendly. Room service is always good and their menu is now on the TV and it’s a pretty big menu. We also ordered a bottle of sparkling wine with OJ and its fresh squeezed and delicious. They stock the room with water, sodas and beer and if you need anything just pick up the phone and they’re there. Every night housekeeping would check to see if we needed more towels, soap, etc. Aside from the weather everything was great and we wouldn’t hesitate to go back and most likely will.

Great Stay
detrix2012, Boston, Massachusetts
Tue Jun 12 15:53:27 EDT 2018
Food was awesome resort was great the staff went above and beyond taking care of me and my family. Fransisco one of the waiters went above and beyond to serve me every day Cancun was great no complaints



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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