Cancun

Beach Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-8/31/18)!

Choose a relaxing day in the spa, where you can choose from a selection of massages, bath therapies, facials, body scrubs, wraps, and a sauna and steam room. Daily and nightly activities include contests, singers, and live performances. Lounge in the sun, take a refreshing swim, or join in the activities at one of the three outdoor pools, including two rooftop pools.

Beach Palace is perfect for the whole family. Spacious suites or family category rooms have comforts and conveniences designed especially for families. The supervised kids' club keeps the youngsters engaged with arts and crafts, activities, games, and a kids' pool. There is also a large waterslide!

All meals and drinks are part of the all-inclusive plan, so feel free to order whatever entices you. Delectable dining choices include cuisine from Mexico, Japan, and Italy. Don't forget that the 24-hour room service is ready to serve you in the comfort of your luxurious guest room.

Additional services and amenities are available at other Palace Resorts in Cancun, Riviera Maya, and Cozumel! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cancun.
HOTEL LOCATION
Centrally located near Cancun's main shopping & entertainment area, this family-oriented resort is located beachfront, 30 minutes away from the Airport. It is across from Flamingo Plaza and Planet Hollywood.
Address: BLVD. KUKULKAN KM 11.5

QR

MX
Local Phone: 011-52-998-88-31
Toll Free Phone: 1-800-635-1836
Fax: 011-52-998-891-4119
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (Across the street.)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are two roof top pools with swim-up bars and a kiddie pool at the Kids Club.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Beach Palace features a great ambiance with daily entertainment and pool activities. This resort is ideal for families with children, offering 287 air-conditioned rooms and Junior Suites, half facing the ocean, half facing the lagoon. Contemporary Mexican design with a Sky Floor, two rooftop pools, two swim-up bars, two Whirlpool tubs, a fitness center, and stunning views of Nichupte Lagoon. Beach: The Beach Palace borders a narrow beach area. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 287
Year Opened: 1986 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Restrictions apply for kids 17 & under when using the Spa facilities & services. Please check with Spa on arrival.
ROOM TYPES
DELUXE RESORT VIEW
Guestroom includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a top-shelf liquor dispenser, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
Includes one king bed in one room, and two double beds in the other. Each room features a whirlpool tub, a balcony with lagoon views, a liquor dispenser, and more. Welcome amenities for kids. Max Occ: 6.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY DELUXE
2 connecting Superior Deluxe Lagoon View rooms. One room with a king bed and connecting rooms with 2 double beds; Double whirlpool tub; ; Minibar; Liquor dispenser; Balcoony with chaise lounge, chairs & table; Special amenities for kids. Lagoon view
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE LAGOON W WHIRL
Room includes one king bed or two double beds, a double whirlpool tub, a sitting area, and a furnished balcony with luscious lagoon views. Room also features a liquor dispenser with upgraded brands, CHI bath amenities, and 24-hour room service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE ROOM
Room includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony with ocean views. Room also features private check-in, 24-hour room service, private beach lounge chair area with waiter service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE
Room includes one king bed or two double beds, a sitting area, a double whirlpool tub, and a furnished balcony with beautiful ocean views. Room also features an upgraded liquor dispenser, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Apple TV and Smart TV is available in select rooms.
DINING
Beach Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Two Sky Bars also included.
There are 6 Restaurants at Beach Palace:
Wok - A la carte restaurant serving Oriental cuisine. Open for dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
Bocelli - Serves Italian/Mediterranean cuisine. Buffet lunch from 12:30pm to 4pm and a la carte dinner from 6pm tyo 11 p.m. Dress Code: Casual elegance - long pants, collared shirt, and shoes required.
Tequila - Buffet restaurant serving International and Mexican cuisine. Open for breakfast, lunch, and dinner from 6:30 a.m. to 10:30 p.m. Dress Code: Casual
Flamingo Snack Bar - Pool swim-up bar with snack service
Stadium Bar - Sports bar serving light snacks. Open from 9 a.m. to 1 a.m.
La Terraza - Serves Italian cuisine. Open for lunch from 11am to 4pm and a la carte dinner from 6 p.m. to 11 p.m. Dress Code: Casual elelgance - long pants, collared shirt, and shoes required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled sightseeing tours.
Nightly Activities & Entertainment:
Live entertainment nightly, festive evening theme parties (such as Casino, Spanish, Karaoke, Caribbean, Ideal Couple, Maya Night).
CHILDREN'S PROGRAMS
There is a Kid's Club for children from 4 to 12 years old activities include hide 'n seek, musical chairs, painting, etc.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Welcome games, hotel tour, pool basketball, beach walks, and childeren's pool.

TripAdvisor Web Reviews
Based on 6805reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
NICHOLAS V.
Jul 13 2016
Beach is wonderful. Buffett is consistently good. Bocelli was always good. Andres at the Buffett has great service. The pool is too crowded. Not big enough to accommodate the daily moon palace visitors. Not enough chairs by the pool. The swim up bar pool is very very small and has food floating in it. Elevators are too slow. The spa service was very nice. The sky bar and pool is very cool. No shade up there though. View is amazing. Room service was good. The evening shows leave much to be desired. In summary, we loved the beach access and views, but felt the hotel was over crowded and pool too small.
Customer Rating: 

Beach Palace Bore
STEFANIE H.
Jun 21 2016
Beach Palace has beautiful rooms and overall is a clean, nice facility. The resort credits are a total scam, riddled with hidden costs. We felt very duped and did not take any excursions due to cost. The hotels pools started out nice, but were cloudy and needed service by Thursday. The entertainment was really bad. We brought our son, and by the end of the week, we were bored. If it rains, or you don't take excursions, this is a very boring hotel. They do not have Apple TVs in the room like their website says. They also do not have shuttles between resorts as their website stated. One shuttle each day at 11 and back at 5 to Moon Palace only. We felt like overall, Beach Palace was overpriced and over-hyped for what we received. Also, the Apple rep is NEVER there. We arrived on Sunday and didn't see the Apple guy until Wednesday evening. He seemed unsympathetic about our resort credit issue or other complaints.
Customer Rating: 

Stayed Apr 7-10
KAIA L.
Apr 14 2016
Let me start of saying this is a nice hotel, but not for the price we paid. We paid for concerige upgraded room and all we got was a special VIP area at the beach and a nice view of the beach. We had to call the first night to get our room cleaned. It was 5pm and nobody had been by yet. We had to constantly call for more towels and they keep everything in a desperate building so it takes at least 30mins to get there. We called for an iron that took a while to get only to find out it was broken. The buffet was ok, nothing to brag about. After 2 days of eating it, you will want something else. Oh, and you may to bring your own bottled water. We thought we were getting bottled water in the buffet area only to discover staff filling the water bottles with tap water.
Customer Rating: 

Service, Staff, Location, Beach, Pool, Food & Spa were great!!
MARK R.
May 20 2014
We just got home from staying at Beach Palace. I would like to start what we liked most about the hotel and say that we would return. The service was great! Victor who was our pool server was awesome all week! Phillepa our pool bartender was always great and right on top of our needs. We ate at La Terrrasa the first night and met Edwardo. He was so wonderful we went back a few times. The last night we asked to sit at his table but he was reassigned. He heard that we had asked for him and he bought our family a plate of deserts and said that he was sorry to have missed us. Francisco who also worked at the same was great as well! The ocean view and the beach were beautiful! The pools were great and the swim up bar was perfect. We took a spa treatments and was wonderful as well. The Buffet and the outside steak restaurant were our Favs. We heard great reviews of the Italian and the oriental restaurant but was just not for us. The roof top pools and bar were wonderful as well and gorgeous views of the ocean, sunrise and sunset! There were some great activities at the hotel and we did hit some night life outside of the hotel which was a great time. Again, if return to Cancun we would come back to Beach Palace...!!!
Customer Rating: 

Crowded Cancun Resort with beautiful beach.
STEPHEN C.
Mar 26 2014
Although the beach and weather during our stay was gorgeous, the fact that our resort brought in bus loads of additional guests from other resorts on a daily basis, made our experience cramped, crowded and not as relaxing as hoped.
Customer Rating: 

Perfection
SANDRA P.
Mar 17 2014
GREAT hotel! Current decor and amenities. Fantastic location. Excellent service. Cannot say enough wonderful things about this hotel.
Customer Rating: 

Beach Palace
KEVIN B.
Aug 02 2013
Overall the hotel was fine, though it was very noisy in the morning usually beginning about 7:30. Cleaning staff would begin cleaning rooms and the walls were extremely thin so you heard everything in the hallway as well as the room next door. The food was good but limited if you didn't bring appropriate clothes for the one place. With only 4 choices it is unfortunate to have a different dress code for the one place.
Customer Rating: 

DERICK J.
Jul 24 2013
Great experience! This was our first all inclusive vacatio and it was what we expected it to be. Thank you!!
Customer Rating: 

Excellent customer service
GARY D.
Jun 30 2013
We felt like we were at a 5 star hotel. The employees were wonderful and were continually asking to help us. The resort credit was easy to use. Overall the food was great. The buffet was a bit boring as they served the same food at lunch and dinner. But the quality was good. The restaurants were also delicious. The pool bar served excellent drinks with namebrand alcohol and it was not skimpy. Loved it and had a blast!
Customer Rating: 

Beach Palace Cancun
MAITE U.
May 28 2013
This all inclusive resort was fantastic. It is a perfect size, not too small but not to big, for either families, couples, or groups. I was most impressed with the staff and service. Everyone, from the maids to the waiters to the bell boys, had such a friendly, helpful, and welcoming attitude. They were more than accommodating, and their phrase of choice is "my pleasure." This resort gives you credits to use for excursions, shopping, or upgrades. We use ours for excursions and had some great experiences outside of our resort. The restaurants, bars, and room service were fantastic and had a nice variety, and the swimming pools and beach were very relaxing and absolutely beautiful. Finally, the resort had great night entertainment which was nice in addition to its great location. It's very close to multiple malls and the area with all the great bars and clubs. This a fantastic resort and really made our vacation smooth, relaxing, and a great experience!
Customer Rating: 

Beach Palace is great but only because they have FABULOUS employees
MAUREEN P.
Apr 11 2013
I went on this trip with my 18 year old daughter and her 18 year old friend and her friend's Mom. My travel agent booked two rooms through Apple Vacations - one for me and my daughter and the other for my daughter's friend and her Mom. My travel agent booked (back in Sept. 2012 for the March 30, 2013 trip)us and the other family an ocean front room with two beds in each room and requested rooms on the same floor since we were going to let the two 18 year olds share a room and the other mother and I were going to share the other room. My travel agent requested two beds in each room and the rooms on the same floor when she booked the trip and also called the week of arrival to insure they had our request of two beds in each room and rooms on the same floor. My travel agent said they start assigning rooms the week of arrival. When we checked in, we were told they were sold out and couldn't give us rooms on the same floor - we were given one room on the 10th floor and the other room on the 2nd floor - I was not happy about this but the check in employees there was nothing they could do. So when we got to out room, there was only one king bed in each room - I thought I was going to have a heart attack!!!! I went to the front desk and the guy said he was sending another bed to each room - they were rollaway beds - small and uncomfortable. My travel agent tried to help us but neither Apple nor Beach Hotel did anything. We did have a great time at the Beach Palace but only because their employees are so kind, happy and service oriented. If I do return to this hotel, I will NOT use Apple Vacations again - a gentleman from Apple called the second night I was there and did nothing to help me but said his supervisor Josalina would call the next day to help us or offer some type of compensation. However, I NEVER got a call from Josalina and I kept checking the hotel room phone for messages. I'd say apple vacations failed BIG TIME with this reservation and I have used Apple Vacations for at least three trips in the last five years via the same travel agent. I can't say enough good about the employees at Beach Palace - they treat you very well.
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic Family Vacation
Theunis C, Austin, Texas
Mon Aug 13 08:05:05 EDT 2018
This was our first stay at Beach Palace and will not be our last. We could not have asked for a better family vacation. Our vacation was all made possible by numerous staff members , starting with our Diamond Concierge Regina - she made it all possible because of her attention to detail (she had our whole week planned before arrival) . Check-in was a breeze (Regina was there to meet us and made sure all was taken care of and we were in our room in no time). Room was on the 11th Floor and what view! We met our pool concierge Carlos on the beach - this man was just amazing -he made sure all our needs were met every day - spots were saved at the beach or at the pool - welcome morning drinks was ready as soon as we came down and checked in with us regularly to see if we need anything. Morning espresso and americanos made by Jose in the coffee bar was just the right way to start the day. We spend most of our time during the day in the very clean pools, and made more friends that kept us "hydrated" - thank you to all bar men especially - Eduardo (bumblebee making machine and those delicious "mezcal based - mojito's), Luis , D'amacio, and Fernando. Thank you to Reyes for taking care of us and making sure we eat something - pool menu :Fish Tacos,lamb shawarmas, cheese burgers and Philly cheese stake sandwiches are really good. The spa is very small but adequate.The services were great (some can be used with resort credits) We had mani pedi's (yes all the boys and mom) in the salon -thank you Lisbeth,Carmen and especially Guadelupe ( my painted Mexican flag on my big toes are still intact) We celebrated our sons 18th birthday midway during our stay and what a birthday week he had! - Thank you Regina and Carlos for the birthday message in the sand on the beach , and all the decorations and goodies in the room and especially the private dinner in the back room at the WOK : Here Danielle ,Pasqual and Karla (the cake was spectacular) went above and beyond . Thank you again. Thank you Shantal for the speciality drinks you organized for him in the pool. A very nice touch is the bar in the lobby with daily cocktails before dinner : Here Jair introduced us to Passionfruit Martinis to Lychee and Guava margaritas (all fruits we love) Our favorite for dinner was Bocelli. Here we could all dress up a bit (long pants and collard shirt and close toe shoes required for gentleman) and enjoy the best Fillet and Lamb and delicious desserts.Thank you Miguel, Diego and Myrna for making each dinner with you special. The last evening we had a private dinner that Chef Jose Miguel Angel and his sous chefs Antonio and Jose prepared and served - what a culinary experience - thank you chefs .Luis and Angelica assisted the chefs and made sure all is well at all times. This vacation was surely one we will never forget. The views and location can not be matched.Clean and beautiful rooms. Best service sets this Palace resort apart from the others. Thank you again to : Regina , Carlos, Shantal, Eduardo,Ferando,D'amacio,Luis C, Reyes,Danille,Karla,Pasqual,Jose,Jair,Miguel,Diego,Myrna,Luis,Angelica, Chef Jose Miguel Angel,Antonio,Jose Miriam and all the staff not mentioned (from the bell boys, security men, cleaners , kitchen staff)

AMAZING vacation at Beach Palace!!
mventrella, Milton, Canada
Sat Aug 11 15:06:16 EDT 2018
This is our 3rd stay at Beach Palace. People ask us why we keep going back to the same resort and the answer is very simple: Beach Palace DELIVERS in every way. We LOVE the size and it has never felt 'too small' for us. We find it perfect that we can quickly get something from the room if we need it, or switch to the rooftop. It never feels crowded to us, even though we go when it's full capacity. The food is INCREDIBLE. Again, 4 restaurants are plenty when when the food is this good. We ate in all the restaurants, and every single meal was excellent. We only at the same thing twice when we chose to do so (because it was too delicious to have just once!) and not because we had to. Even the 'bar' fare was excellent: burgers, hot dogs, chicken wings, fajitas...all tasted wonderful. The guacamole is to die for. Add all the fresh fruits and salads available and it's over the top. There is so much to choose from and every thing was so high quality and delicious. I've never had a steak prepared more perfectly. We also really appreciate the cleanliness. The rooms are SO clean and they keep them that way; same for the public washrooms. I can only imagine how difficult it is to keep up with so many guests but they do it every single day. And always with a smile! The staff are SO friendly. They honestly made us feel like family and I can't say enough good things about them. We were greeted with smiles and kindness everywhere we turned. Gabriela started our days with delicious breakfasts and much love. She is so kind and hard working and we can't wait to see her again. Janet, Andres Borrego, Gilberto and Laurencio in the buffet - thank you for brightening our day every single day! Francisco Gonzalez, who we saw working in a couple of different areas of the hotel, always had a shout out and great energy which was contagious. Danjiela and Pasquale from the Asian restaurant, and Juan Barbosa!! Antonio from the Italian restaurant -- such an elegant server. There are names I don't have, and that deserve mention but I hope the ones I have mentioned can know that they made such a positive difference and they are ultimately the reason we will be back. Beach Palace, thank you for an unforgettable vacation. Each time it just keeps getting better. We can't wait to be back again.

Beach Palace Cancun
Gabrielle R,
Sat Aug 11 14:00:38 EDT 2018
Great customer service. Plethora of quisine and snacks available for pool side and fine dining enjoyment. Lobby Bar with custom cocktails with a humble and knowledgeable bartender- Jair took great care of us!

Good family vacation
sthtran, Vaughan, Canada
Fri Aug 10 22:57:02 EDT 2018
This review will be very long and detailed. We booked this hotel with the expectation of a turquoise beach but when we arrived was gravely disappointed at what we saw. Booked in June and travelled first week of August. I tracked by reading trip advisor reviews weekly prior to booking and till our arrival. It didn’t sounded that bad, I knew there were seaweeds but did not expect not to be able to swim in it at all. Which was the case for us out of 7 days. Having said that, Mother Nature and not fault of hotel. We’ve been to Cancun before and know the beach is not/wasn’t like this. Hopeful it will clear up for the future. After finally getting over the disappointment of the beach, we managed to have a great time in spite of a few rainy days to add to the mix. What made up for things were the rooms. Very spacious and clean. We had 2 rooms adjoining which was great for our family of 4, 2 teens and 2 adults. We had lagoon view and the sunset view from the balcony was magnificent. There were construction at the next door hotel during the day but we never heard the noise. This hotel’s pool is small but clean and some days were more crowded then others. I think if the ocean water was better, there would be less people at the pool. Bc the pool is small, if you have a few people deciding to throw balls around in the pool then there’s no room for others to swim around and enjoy. Food was very good. We upgraded for lobsters one night at the steak house using resort credits. We ate at Asian restaurant twice was very good. Ordered many things, they were small portions so wasn’t too much. Service was great. We always tip every meal. The resort credits, we used for the Tulum Express and upgraded for the ziplining and cenote swim. It was a perfect day although it cost an extra out of pocket $94/person for the ziplining and cenote, included lunch. Worth for us, we all had a great time. Our 2 teens also did the flyboard and jet pack using the resort credits. They had a great time. The activities were close to the hotel by the Isla shopping complex, walking distance from the hotel. We also use the credits for spa which was pretty great as well. Keep in mind you have to pay 16% tax for all resort money used. We had 2 rooms so we had $3000, even though I planned it all ahead of time by emailing the hotel ahead of time, we didn’t use all of our credits. I was disappointed we couldn’t use credits towards the professional photographer. It was explained that we can only use $250 credits towards one of packages and the cheapest package was $400, that wasn’t very good. I wasn’t going to fork out $150 for it so no deal there. Overall, this hotel chain is excellent. We wouldn’t hesitate to use palace resorts for our next All inclusive vacation again. However, probably won’t be back until the ocean is in better shape.

Fantastic 8 night stay
Paula H,
Thu Aug 09 14:08:09 EDT 2018
Firstly we'd like to give a special shout out to some of the most helpful, happy, content and cheerful staff we have ever met, always willing to help and couldn't do enough for us, Fernando in the wet bar, Carlos (the tall one) Jose and Christopher in the sky bar, really too many to mention. Having moved from Moon Palace (Nizuc) after 6 days due to the terrible seaweed and smell from the beach which prevented us from going in the sea at all (plus the beach was actually and officially closed) and the long waits for food every night in every restaurant we weren't disappointed overall. The sea wasn't perfect at beach palace, but at least we could go in it but everything else made up for it. The food in the Asian, steakhouse and Italian restaurants was amazing never disappointed the only fault with the food was the temperature at which the food was served around the pool and the international restaurant,it could have been warmer, but overall an amazing holiday. Thank you Beach Palace



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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