Cancun

Barcelo Maya Tropical and Colonial Beach


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial & Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach & Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: CARRETERA FEDERAL CHETMAL KM 266.30
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
HOTEL RESTRICTIONS
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JRSUITE OCEANFRONT PREMIUMLEVL
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
CHILDREN'S PROGRAMS
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5487reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great value for price, small areas for improvement but nothing that would prevent me from staying there again.
VERONIQUE L.
Jun 15 2018
The staff was extremely friendly and the hotel was very clean. Great location on the beach and pool area was great. I gave a lower mark for maintenance of room because a lamp shade was missing in the room the entire stay and there was no hot water in the shower upon arrival. Maintenance came as soon as I called though to fix the hot water. I would recommend that the bars should have drink menus as it's very hard to know what drinks they can make with their supplies behind the bar. It took me until the end of the trip (after asking other guests what they ordered) to figure out mixed drinks they could make. Also, the bar service was a little slow and they often would forget what you ordered. The buffet food was just ok. It got you through but I was definitely not ever looking forward to eating it. Also, it was pretty much the same items every day. Only recommendation at pool is to turn up the volume a little on the music though since it was almost inaudible. I LOVED the water aerobic classes and the close proximity of the beach though. Also, having the water activities and PADI dive center at the hotel was phenomenal. One error in the booking ad though is that it said we had access to all 4 hotels within the resort and our bracelets were not good for any food or alcohol at the Palace so that should be changed. Overall though it was a very lovely stay and I was happy with the whole experience.
Customer Rating: 

TEST
STEPHEN R.
May 23 2018
Upon arrival we were told we DID NOT have a reservation - after about 30 minutes they found us a room (?) which of course was not ready . Waited an additional 4 hours before we got a room. Sea weed was out of control and they cleaned it up 1 time while we were there. It was in piles a foot high the entire week. Room was average not what was expected with the high rating Apple gave this resort. Food was OK - specialty restaurants were sub par - Spanish was so bad we got up and walked out after a couple bites of the main course. Buffet was OK but not great. Relaxing vacation which was what we went for, just disappointed in the food.
Customer Rating: 

TEST
Barcelo Maya Resort
CHARLES N.
May 03 2018
Starting with our great travel adviser, Marisa Stephens, getting things booked, all the way until check out, we had a wonderful experience. Check in was quick and easy, and they brought out cocktails for us at check-in. The rooms were clean and stocked regularly with drinks and snacks. The air conditioning worked well. The food in the restaurants and buffets was great because they had so many things to choose from. Each meal was great! The bar service was convenient because they have different bars all over the place, and the staff works hard to make things that you will like. The beach was clean, and they kept it up every night. The pools were spotless, and there was an abundance of things to do surrounding the pools--even if you're not necessarily a swimmer. There was great entertainment at the resort, and there was also great shopping. The mall and the Plazas Mexicanas offered places to buy souvenirs at reasonable prices... and most of them are open to a little haggling. There were 24 hour conveniences, as well, so even if you're a super late night owl, there are still things to do. The transportation was prompt, and the drivers were courteous. There was even a casino there, although I didn't personally partake. Overall, it was a great hotel resort, and it's definitely one that I would recommend.
Customer Rating: 

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Mexico Barcelo Maya
JULIE W.
May 02 2018
We had an awesome time at Barceló. The staff is very friendly and eager to please. The grounds we very clean, I even saw someone painting. They rake they seaweed on the beach daily. I cant wait to go back next year! The housekeeper came daily and did an excellent job! Whenever we needed beer or water in our room, we called the front desk and they were there instantly. Barceló really cares about their customers. I felt safe and I hope to bring others with next year.
Customer Rating: 

TEST
Barcelo's beach was great.
ANGELA S.
Apr 25 2018
A little bit of a shaky start when you get off the transportation van and are told you are not on the hotel check in list, but they guided us to the premium club check in since I had my Apple Vacation papers and got us a room(turns out it wasn't the right room and everyone had us listed in the room next door all week including the check out people). We were supposed to have a king bed but ended up with two doubles and found out our actual room we were supposed to have next door with the king was empty all week......bummer but not much to be done on the last day when you find out......The maids were good overall but didn't make any extra effort....floors were a little sandy a couple of nights. The wait staff was hit or miss some were wonderful and some you wondered if they would ever show up with your drink or to even take a drink order....bars were the same way. Loved the beach itself which is what we went for and loved the coves and snorkeling and sea life. The shows weren't all that but we did see one good one. I am a picky eater and always found something but like always I wound up eating the same things over and over. We would definitely return and next time I will check and double check I'm getting the bed I asked for before I go to my room.
Customer Rating: 

TEST
Musty AC transferred smell to clothes and luggage
JESSE G.
Apr 18 2018
This was my third time to Barcelo Maya. I must have just gotten a bad room. The AC had a moldy and musty smell. As you spent time in the room, you'd get used to it, but when we got home, I was able to smell how bad it actually was when I opened my luggage. The room was far too humid. The mattresses also must have had some type of plastic liner under the sheets as you'd wake up sweating if under the covers. If you pulled them back, you'd freeze now matter the AC setting. Just a bit strange. Don't take this as me being sour. I thoroughly enjoyed this stay, but I don't think if I go again, that I would accept such a smell again.
Customer Rating: 

TEST
I will never ever have another person travel with my family again. I'm sure they have an ear full for anyone that will here. It's was a mediocre trip. Buffet, snack bar food was less then mediocre as well. The best meals we have were at the A la carte places and we could only get into 3 of them because it was so booked up during this week. Of Course we traveled at the most busy time of the year, but lack of shade on the beach is an issue along with people securing their pool side shade the night before by holding towels out for the entire day is a bit ridiculous too. That was very frustrating. The low end alcohol made many of us sick through out the week. One of our girls did find a blue pill in the bottom of her drink that she received directly from the bar tender. The mother went nuts on the guy. The kids received rashes and sores all over their bodies from the nasty condom broken cup filled pool near the tropical all week....It was shockingly surprising how the resort DJ's encouraged this behavior and mayhem all week long. Its was a close to Sodom and Gomorrah as I could describe. Marijuana and drugs were sold out in the open and as freely as people wanted. The bar tenders making out with girls all over the bar area and having an open party in front of parents and families. I and my friends chose to stay near the Colonial pool where we felt it was keep separate from the busyness of the mayhem...but will never return to this resort again The workers are kind and work hard. Hardest workers I've seen, but Spring Break is not a time of year I ever want to travel during ever again.
JULIE L.
Apr 11 2018
I will never ever have another person travel with my family again. I'm sure they have an ear full for anyone that will here. It's was a mediocre trip. Buffet, snack bar food was less then mediocre as well. The best meals we have were at the A la carte places and we could only get into 3 of them because it was so booked up during this week. Of Course we traveled at the most busy time of the year, but lack of shade on the beach is an issue along with people securing their pool side shade the night before by holding towels out for the entire day is a bit ridiculous too. That was very frustrating. The low end alcohol made many of us sick through out the week. One of our girls did find a blue pill in the bottom of her drink that she received directly from the bar tender. The mother went nuts on the guy. The kids received rashes and sores all over their bodies from the nasty condom broken cup filled pool near the tropical all week....It was shockingly surprising how the resort DJ's encouraged this behavior and mayhem all week long. Its was a close to Sodom and Gomorrah as I could describe. Marijuana and drugs were sold out in the open and as freely as people wanted. The bar tenders making out with girls all over the bar area and having an open party in front of parents and families. I and my friends chose to stay near the Colonial pool where we felt it was keep separate from the busyness of the mayhem...but will never return to this resort again The workers are kind and work hard. Hardest workers I've seen, but Spring Break is not a time of year I ever want to travel during ever again.
Customer Rating: 

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My Experience
DORIS F.
Mar 07 2018
My room was very nice but they didn't have any wash cloths. I asked for wash cloths but they said they didn't have any. Another person asked for wash cloths and were handed 2 of them. After that they were told they didn't have any. I think they should have wash cloths... At the pool, they kept running out of light beer. This seems odd when they have several tappers. These things didn't spoil my vacation but is an area where the hotel could use improvement. The entertainment SUCKED. It was so boring that we all decided they planned it that way so people would go to their room! Which we did. It was a great vacation and we were very pleased with Apple Vacations - next time...new destination.
Customer Rating: 

TEST
Needs Improvement
STANLEY F.
Feb 13 2018
This was our 4th trip to the Barcelo and we were disappointed in the attitude of the bar staff. Unless they was you with a wad of cash in your hand, they would basically ignor you or take a long time to wait on you even thought they were not busy. Also, they no longer serve premium liquors; only the cheap stuff unless you pay extra. The food buffets were O.K., but pretty much the same thing every day whereas they used to have a different variety every day. Last, BUT not least was our check-in upon our arrival. There were only two clerks at the desk (about 5 PM) and about 30 people waiting to check in; we stood in line for 1 hr. 20 min. This was just unacceptable, therefore we will be choosing another hotel on the beautiful Riviera Maya for future trips.
Customer Rating: 

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3rd Time's a Charm
JEFFREY A.
Jan 17 2018
Apple Vacation provides great service from booking to return. Hotel property is mid-sized, easy to navigate, and has all the amenities one would expect. It is not the highest of luxury, but it is absolutely wonderful. The pool area is gorgeous, but the pool water is not heated; winter pool water is very cold. Ocean/beach is also beautiful, and there are plenty of chairs. The beach is a bit rocky and difficult to enter in many spots, but the water is calm and lovely once you're in. Water shoes are recommended for easier entry/exit. Evening entertaining is sub-par; almost laughable most nights. Just go because it's fun... not because it's trying to be a Broadway knock-off.
Customer Rating: 

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Barcelo Riviera Maya hotels
JOHN S.
Dec 26 2017
Exceeded our expectations in all categories. Don’t pay attention to any negative reviews. This is an awesome place
Customer Rating: 

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TripAdvisor Traveller Reviews
June 2018
palmerann0204, Cheltenham, United Kingdom
Thu Jun 21 14:49:16 EDT 2018
Lovely complex and holiday- despite having 5 days of nearly non stop torrential rain. Staff very polite, helpful and caring. Buffet food lovely selection, something for everyone. Drinks if you drink cocktails go out with a few recipes as we found only bar with cocktail menu, but staff would mix together anything you asked for.

Barcelo vacation
,
Thu Jun 21 11:26:30 EDT 2018
Overall was good vacation but the beach and ocean was not what expected very rocky not the smooth white fluffy sand the resort itself was clean and amazing. Food was just ok nothing great. Kids love the pools

Barcelo made it great, despite some bad luck
Sean N,
Wed Jun 20 11:39:01 EDT 2018
We have stayed at the tropical before and loved it, so we were excited to return for our family vacation this year. Our two daughters, 9 and 11 could not wait to return to the pool and beach scene that makes Barcelo Maya great. We stayed from 6/12 - 6/19. When we arrived, it started to rain, but due to a storm off the coast, it remained that way for 6 days, which is a bit unusual for June. It normally will rain, but not for such an extended period of time (at least that is what the locals say:). We still took advantage of the pool and the beach, but it was a little cold. If you are planning a trip, I would suggest at least one long sleeve shirt and maybe a waterproof bag for your stuff if you are going to the pool. Do not just wait for the rain to pass, though. Go out and enjoy it anyway. On the second day, we had a minor medical emergency, and one of our daughters needed stitches. The onsite medical staff helped us get to the hospital in Playa Del Carmen, where she was treated. The medical service at the ER in Playa Del Carmen was pretty good. They see a lot of this type of injury and were able to do a very good suture on my daughter's face. The remainder of the vacation, it was no swimming for her... so needless to say, between the rain and the injury, we had hit a stretch of bad luck. This is where Barcelo shines and why I would recommend it over other resorts. Everywhere we went on the resort, the staff went out of their way to help us make the most of it. Fun things to do if you find yourself unable to do pool or ocean: - The sitting areas around the resort that are covered are a great place to play some cards. Many of them have drink service, which was fun. - All the restaurants have excellent service - The Barcy club and poolside activities are fun. You can do pool, ping pong, darts, shuffle board, etc. You can even get board games. - The shopping on sight is pretty good. The mall and the vendors had decent selection. I would avoid strikers, though. That place was more expensive than the local arcade and bowling we have at home. I didn't think it was possible to be worse than that. - We went to the Circus show in the evening and it was good. I think the other shows would be fun as well. Overall, we will be back. If Barcelo can make this last trip fun, I have a hard time seeing a situation where it isn't fun.

Never again! Don’t waste your time and money!!
daisymosqueda, Houston, Texas
Tue Jun 19 15:16:03 EDT 2018
I’ve been to much better resorts in the riviera!! Bigger does not mean better!!! Poor service! Staff is not as enthusiastic about guests being there!! Waste waste waste of time!!!! I will post my review on Facebook to make sure NON of my friends/family ever book there!!

Excellent Hotel!!
edp1006, Palm Beach Gardens, Florida
Tue Jun 19 13:25:43 EDT 2018
I am only have to say very nice things about this Hotel. Pool area excellent, Restaurant palmeras Grille and High end Restaurants very good. The only thing that could be better is the Buffet is just ok. I’ll comeback



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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