Cancun

Barcelo Maya Tropical and Colonial Beach


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial and Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach and Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: CARRETERA FEDERAL CHETMAL KM 266.30
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
HOTEL RESTRICTIONS
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JRSUITE OCEANFRONT PREMIUMLEVL
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
CHILDREN'S PROGRAMS
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5905reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Barcelo Maya
BETHANY F.
Nov 05 2018
I would not recommend this hotel or return to the hotel. They gave us the wrong room and then gave us the wrong timing the next day. They said our room would be ready at 3 pm and then was not ready until 4pm. During that time our current room was being cleaned meaning we had no room to go into to. Check in took an hour, it was very long. The alcoholic drinks were foamy (the frozen ones). There was not a lot of entertainment or things to do on the resort.
Customer Rating: 

TEST
Fun Place!
KELLY T.
Nov 01 2018
Enjoyed our stay here! Great customer service and clean resort. Would love to bring our kiddos next time!
Customer Rating: 

TEST
Great Fun
CODY I.
Oct 30 2018
The hotel over all was great they had a lot to do at the resort. The kids areas were awesome. This was a great place to go and get away for a while. They was always cleaning and taking care of the outside. There was 11 of us and was all accommodated very well. You never had to leave the resort to do anything.
Customer Rating: 

TEST
Great vacation!
SHEREE M.
Sep 04 2018
We got ours through a Groupon at a discount price and had the time of our lives on our Honeymoon. Apple was very organized from the moment we got to the airport at 5am until we finished through customs back home!
Customer Rating: 

TEST
Some issues
TABITHA P.
Aug 29 2018
Little food variety. We had to use the same beach towels for 6 days in a row.
Customer Rating: 

TEST
Great Vacation
SHIRLEY B.
Aug 21 2018
Good overall experience. Great evening shows.
Customer Rating: 

TEST
Horrible customer service all around
KAITLYN B.
Jul 30 2018
This is my second time booking through Apple Vacations. I would not recommend this hotel to anyone. Multiple comments were made about us being American and not wanting to serve us. NO ONE wanted to help us or explain the resort rules. No one explained dinner to us- You only get to eat at the restaurants for two nights. No one explained the towels - we were not given pool towel cards at check in and walked all over the resort to obtain. We were told we were welcome to use all pools at the resort to be kicked out of a pool the last day for having the wrong wristbands. When the shuttle picked us up on our last day to go back to the airport, we were yelled at for being in the wrong location by the driver - when no one told us we had to be at a different resort entrance!!! Overall, I would not bring your family here. I'm super disappointed and will most likely not go back to this area of Mexico.
Customer Rating: 

TEST
Barcelo Maya Tropical 07/14/2018
LYNN E.
Jul 22 2018
Over all the ratings are excellent. I recommend to upgrade to the premium level to avoid a long wait to check in (at least 40 minutes).
Customer Rating: 

TEST
Unhappy with all services
THOMAS R.
Jul 17 2018
The check-in experience was terrible, the room was extremely dirty and we were mislead by our rep on the fishing excursion we went on. We have been going to Mexico for 7 years and this is the first and last time we will use Apple or stay at this resort.
Customer Rating: 

TEST
Air conditioning is important
CHRISTOPHER B.
Jul 13 2018
This is a beautiful hotel with great pools, clean, and beaches. However the air conditioning was out so spent two sweaty nights without a lot of sleep. The hotel had no fans and you couldn't open the sliding door because of mosquitoes. Had to ask to have the room cleaned even though we had the tag on the door to clean.
Customer Rating: 

TEST
Overall Barcelona is awesome they need to work on checking on people a little quicker and the liquor needs to be a little stronger at the bars
MARK S.
Jul 02 2018
A quicker check in... the liquor seemed to be less watered down at swim up pool.... service and entertainment was awesome .... over all awesome experience
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great hotel but ASK for a receipt when paying room charges!
_mark_kennedy2, Accrington, United Kingdom
Thu Nov 08 23:26:10 EST 2018
We've just come back from a 2 week stay at this hotel & had a great time apart from one incident that spoiled it for me! I bought a ball for our lad from one of the shops in the hotel & you can't pay cash so you have to pay by credit/debit card or charge it to your room which we did (it cost 430 pesos which is about £17 for something that costs about £2 at home!!!) I paid for it the next day but WASN'T given a receipt & heard nothing more about it until 3 days later when one of the receptionists said we still owed for the ball & she was told that it'd already been paid.This went on for almost a week when I finally had enough & went to see our Thomas Cook Rep but he was wasn't there,it turned out that he'd moved to another resort & his replacement wasn't coming until Tuesday which was of no use to us as we were leaving on Sunday! Anyhow when we checked out,we didn't have to pay the 430 pesos (again) but if the hotel would've charged us,we WOULD have had to pay it as our Rep said that if you can't pay your room charges then the hotel will call the police & they throw you in Jail so to avoid what we went through PLEASE ASK FOR A RECEIPT for everything as they WON'T give you one! The hotel itself is superb & we were in the Yucatan block which was right next to the pool with the beach a stones throw away as was the Theatre.The buffet restaurants are great with a wide choice of food so you will never go hungry & the snack bars ok too.We went to 4 of the A La Carte restaurants which were really nice especially the Steak House! We struggled for change to tip people as we only had 500,200 & 100 peso notes so I would recommend that you take US dollars & 1 dollar or 20 pesos is the norm.Wi Fi is only free between 10am-1pm every day at The Mall so if you want it in your room or by the pool it costs 34 US dollars a week which isn't the end of the world but you'd think it would be free in an all inclusive resort.There is also an Eco Tax that you have to pay which was 280 pesos for 2 weeks before you leave,we paid straight away when we checked in but again WASN'T given a receipt for! The Barcelo Maya Tropical is a great hotel that we'd happily go back to again so don't let our bad experience with the room charges put you off,just get receipts for everything that you've bought & you'll be ok!

Barcelo Maya Tropical Hotel Experience
BoardingPass282636,
Thu Nov 08 10:30:09 EST 2018
I had a great time from start to finish and would highly recommend this hotel to anyone going to Mexico. It is a large resort and there is always something fun to do. The beach is beautiful and there are plenty of places to sit and relax and get some sun. Staff and servers are very friendly and attentive.

Be aware ---Watch the advertising scam!!
Johngreatbear1982, Fort St. John, Canada
Mon Nov 05 21:25:21 EST 2018
Barcelo maya tropical stated a room rate of $342 for a room that can accommodate 4 people. When you book the room they magically add an extra person charge of $ 2,700 !! We cancelled our vacation as this is incredibly misleading. The resort looks great but not going due to this scam.

Incrediable hotel bad recepcion
Coastal07209670915,
Mon Nov 05 11:35:40 EST 2018
I wasted so much time in reception getting my room, then after 20 min i finally got the room key winch they told i could not use until 30 min because they were cleaning the room. After an hour i got in the room and it was an occupied room, so i got back to the reception to figure out what was going on, i got assign an occupied room so they gave me new room and finally it was my room. I arrived at the reception close to 2 pm and got into the room close to 5 pm, winch felt like a wasted noon trying to figure out what was going on. Finally when i was trying to the check-out they try to charge me the room winch i paid months ago, they did not let me go until i spoke with a supervisor i show the charge on the credit card statement. but the hotel was beautiful.

Highly recommend
Janice D, Glasgow, United Kingdom
Fri Nov 02 07:00:40 EDT 2018
Have just returned from 10 nights and had one of the best holidays ever. The place is immaculate due to an army of staff who all greet you with a smile and cannot do enough for you. Food is fantastic with a variety of different restaurants to try. Beautiful beach, plenty of sunbeds, had the pleasure of swimming with the sea turtles and even encountering a couple of sting rays. The availability of equipment and help from the team at the water sports was great. Cannot fault this place at all. Don't hesitate to visit.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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