Cancun

Barcelo Maya Tropical and Colonial Beach


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All Inclusive    

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial and Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the pool and beach area of the Barcelo Maya Beach and Caribe immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: CARRETERA FEDERAL CHETMAL KM 266.30
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87...
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Pools
Number of Pools: 4

Access to four main pools with swim-up bars around the complex
Tennis
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Magnificent all-inclusive beach-front resort in two adjacent hotels spread over acres of lush tropical gardens. This resort features access to 16 restaurants, fourteen bars, disco, four main pools, and guests can use the facilities and a la carte restaurants at the Barcelo Maya Beach & Caribe (there is no access to Barcelo Maya Palace). Beach: Private beach for 1.12 miles crystalline turquoise waters and spectacular protected coral reef, an unparalleled exhibition of the Caribbean paradise.
Total Rooms: 960
Year Opened: 2005 Credit Cards:
HOTEL RESTRICTIONS
No Spring Breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside waiter service is not part of the all-inclusive plan. Charged as room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
Intimate suites offer beautiful views of the ocean and tropical gardens. Scented candles and relaxing bath salts add to the elegance of this room. Also access the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JRSUITE OCEANFRONT PREMIUMLEVL
comfortable 570 ft2 junior suites have a terrace or balcony with beautiful ocean views. You will also have access to the exclusive Premium Level benefits.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
Family room includes one bedroom with a king bed and a full bathroom, a separate living and dining room with three day beds, and a balcony or terrace with tropical garden views.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views. Max. Occupancy: 4 guests.
Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Tropical and Colonial Beach features 1 meal plan options:
All Meals, Drinks & Tips
There are 16 Restaurants at Barcelo Maya Tropical and Colonial Beach:
Mare Nostrum - Seafood restaurant served Mediterranean style. Open for dinner from 6:30 - 10:30 pm.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Capitan Morgan - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Trattoria Pizza e Pasta - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Tokio - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mariachi - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
Caribe Buffet - International buffet at Barcelo Maya Caribe. Open for breakfast, lunch, and dinner.
Santa Fe - Steak house a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Capri - Italian a la carte restaurant. Open for dinner from 6:30 - 10:30 pm.
Kyoto - Japanese a la carte restaurant. Open for dinner from 6:30-10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Basket Ball, 18-hole Mini-Golf, Darts, Bocce Ball
Nightly Activities & Entertainment:
One of the largest theaters in the Riviera Maya. Nightly shows accompanied by a live orchestra.
CHILDREN'S PROGRAMS
Barcy's Kids Club
Applicable Ages: 4-12

Teen club

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
108 Recommend
108 past Apple Vacationers would recommend Barcelo Maya Tropical and Colonial Beach to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6084reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
rooms
MANUELA S.
Jan 09 2019
The resort is really beautiful and the staff is excellent, but the rooms are old and humid. we asked to change the room as it was really humid there and the smell was terrible. they gave us a different room a little bit better for the humidity, but still the rooms are very old. they need to upgrade the rooms to be align with the rest of the resort. besides, we paid for a big room as there were not other rooms available, when we booked the trip, but by the end we stayed in one bedroom room. we should received a credit for that!
Customer Rating: 

TEST
Needs some updating.
FRANCIS H.
Jan 09 2019
The air conditioning was able to keep up but needs dehumidifier. Room was so humid my phone wouldn't charge because it thought it was wet. Mattresses need replacing - the indents from the previous thousand guests were so big I couldn't sleep comfortably. Other than that it was a pretty good hotel and apart from one rude guy at checkin who gave us trouble over changing a room that had no air con, fridge or TV, the staff were great.
Customer Rating: 

TEST
Excellent Family Resort
BRAD E.
Dec 06 2018
Excellent resort. Very large since it has 5 resorts combined into one area with shared amenities. Sprawling beach and many activities available onsite.
Customer Rating: 

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Barcelo Maya
BETHANY F.
Nov 05 2018
I would not recommend this hotel or return to the hotel. They gave us the wrong room and then gave us the wrong timing the next day. They said our room would be ready at 3 pm and then was not ready until 4pm. During that time our current room was being cleaned meaning we had no room to go into to. Check in took an hour, it was very long. The alcoholic drinks were foamy (the frozen ones). There was not a lot of entertainment or things to do on the resort.
Customer Rating: 

TEST
Fun Place!
KELLY T.
Nov 01 2018
Enjoyed our stay here! Great customer service and clean resort. Would love to bring our kiddos next time!
Customer Rating: 

TEST
Great Fun
CODY I.
Oct 30 2018
The hotel over all was great they had a lot to do at the resort. The kids areas were awesome. This was a great place to go and get away for a while. They was always cleaning and taking care of the outside. There was 11 of us and was all accommodated very well. You never had to leave the resort to do anything.
Customer Rating: 

TEST
Great vacation!
SHEREE M.
Sep 04 2018
We got ours through a Groupon at a discount price and had the time of our lives on our Honeymoon. Apple was very organized from the moment we got to the airport at 5am until we finished through customs back home!
Customer Rating: 

TEST
Some issues
TABITHA P.
Aug 29 2018
Little food variety. We had to use the same beach towels for 6 days in a row.
Customer Rating: 

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Great Vacation
SHIRLEY B.
Aug 21 2018
Good overall experience. Great evening shows.
Customer Rating: 

TEST
Horrible customer service all around
KAITLYN B.
Jul 30 2018
This is my second time booking through Apple Vacations. I would not recommend this hotel to anyone. Multiple comments were made about us being American and not wanting to serve us. NO ONE wanted to help us or explain the resort rules. No one explained dinner to us- You only get to eat at the restaurants for two nights. No one explained the towels - we were not given pool towel cards at check in and walked all over the resort to obtain. We were told we were welcome to use all pools at the resort to be kicked out of a pool the last day for having the wrong wristbands. When the shuttle picked us up on our last day to go back to the airport, we were yelled at for being in the wrong location by the driver - when no one told us we had to be at a different resort entrance!!! Overall, I would not bring your family here. I'm super disappointed and will most likely not go back to this area of Mexico.
Customer Rating: 

TEST
Barcelo Maya Tropical 07/14/2018
LYNN E.
Jul 22 2018
Over all the ratings are excellent. I recommend to upgrade to the premium level to avoid a long wait to check in (at least 40 minutes).
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Pretty good, but should have been great....
Voyager26105234535, Ottawa, Canada
Thu Jan 10 10:40:27 EST 2019
Overall the resort is beautiful and very clean. We paid for premium, if you are booking premium you need to decide if it's worth it. We were told we would get priority booking at the restaurants. Tried to book night one for each day and the available options for dinner times were 5:30 pm and 10 pm, neither ideal. Our room location was good, however the door handle inside our room was off the door and despite several calls to maintenance it was not fixed for our entire trip. As a result, if was very difficult to get out of our room. This is completely ridiculous when you are paying this type of money for vacation and have upgraded to premium. The only reason that premium was good for us was the wi-fi, which had full quick service throughout the resort (although given that we're in 2019 one would hope that they could provide good wi-fi without the need to upgrade).Generally, service overall was good but not terrific. We asked for more bedding and again never received it. We never once had anyone bring us a drink, and the wait at the bar was typically long, although it was not really that busy. There were lots of good activities for the kids, and over all the vacation was positive, however small things regarding the service made the trip less than we hoped it would be. Overall: You would be hard pressed to have a bad time at this resort; however, we have had much more positive service experiences at other resorts which means it is unlikely we will return to Barcelo.

So much to do here
JacquelineRose7, Scottsbluff
Thu Jan 10 06:40:43 EST 2019
So much to do here There are 5 Barcelo hotels along the beach , starting with Palace in the north, then the Tropical, the Colonial, the Beach, and the Caribe. The last four gave us access to all pools, kids' club and water parks, as well as restaurants. The Palace lets us use the pool and kids park but no food or there. We stayed at the Tropical as the snorkeling in the two bays by the Palace was quite fun. I brought my snorkel and wore my Keens. Start in the sandier beach and swim out to the second orange ball. In the first bay the by the rocks the snorkeling becomes very close up. I only had two days without red flags because of wind but one can just float and enjoy once the wind goes down. There is a small marina between the Colonial and the Beach and a tour scuba shop available.The New Year’s Banquet in the buffet with all the family was great—abundant steaks and lobster grilled and so on. The decorations were lovely. The hotels were booked to capacity at this time so sometimes it was hard to get into the restaurants especially since we were such a large group. There are games from basketball, pool, ping pong. Our kids were 9 and down and loved the kids pools and did crafts at the kids clubs. The beach has some lovely sand, few shells, rocky entrances at places. It makes for a good walk. There are morning buffets, then afternoon buffets by the beach—Marcos is helpful there, then dinner at the morning buffets or by dinner reservation. We at at the Santa Fe and the Capri at the Colonial (Moses was our best waiter in the complex). We did hibachi dinner at the Tokyo which is in the shopping mall by the free flow boarding Pirates Cove which is commercial. Our kids were nine and down and loved the free kids parks. There is a Mexican market by the mall also. The mall and market are between the Colonial/Tropical complex and the Beach/Caribe complex. The big sports bar restaurant is in the mall. The bowling is there too$15 each. A huge zip line is to opening out front and another Barcelo hotel is being built down by the Caribe. The dolphins are there also and the show is good. They sell dolphin encounters in the dolphin pool. I would recommend the hotels on the north end as newer right now, but all the grounds are immaculate and my kids found the nightlife in the southern ones more fun. We had wonderful weather the entire time

Excellent resert for family vacation
Jet248372,
Wed Jan 09 11:59:32 EST 2019
We advise to use the Barcelo Maya resert for family vacation.Very nice, quate and beatiful place with good service. A lot of fountains, pools and greens. Good restaurants. Very convenient the beaches and the warm water in the sea.

Had few issues but overall good experience.
Journey55112016245, Chicago, Illinois
Wed Jan 09 10:50:27 EST 2019
We had a good time at Barcelo Maya Tropical just because we were a big friends group. However, Wi-Fi should be free with all inclusive purchase. Restaurant reservations should be first come first serve basis.

Family vacation
patnancyh,
Wed Jan 09 07:32:39 EST 2019
Probably our worst family vacation! The staff at restaurants great and the property is nice But..,,,,, check in awful!! Plus they were checking my husband and I in next to my daughter and her 2 children took forever and come to find out 6 days later,when my daughter and family arrived at airport ( checking out 2 days prior to us) the girl at desk had put my husband and my passports in with her kids and their paperwork and give me hers and her husband. She called frantic from the airport we spent 200$ to rush to airport so they could rush to their plane.I am now checking out and have her bags as she could not check them checked in time. Another 70$ we pay😞. They have a horrible policy about dinners. If u are here for 6 nights you get 4 dinner cards for ala cart So buffet breakfast, lunch and dinner. No way!!!! We spent 3 hours fighting for the 10 of us to enjoy dinner together. NIGHTMARE!!! Not a place for couples / honeymooners!!!! Our other daughter that came in with her family got a room with a king😐. They had given us, grandparents a room with 2 beds. Had to move everything to change rooms. This daughter never had a coffee maker, called for 6 days. Got one last day! We will not be back we asked for the taxi money due to giving us wrong passports, said our responsibility!!!! Go somewhere where you can enjoy family and not start out with 3 awful hours of trying to book dinners!!!! Carlos in breakfast buffet and at Santa Fe steakhouse was amazing along with many of the restaurants staff, to include Isaac at La Tratorilla excellent!!! Have met so many people with same dinner issues!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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