Cancun

Barcelo Maya Palace


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All Inclusive    

Exceptional Values!
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to ocean front (based on availability), petit fours, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6765reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Family trip
Diomaris P, New York City, New York
Wed Aug 16 18:48:02 EDT 2017
Excellent trip, my only complaints: 1-Resort credit is a discount to limited services. 2-No food at beach or poolside. 3-cabanas at pool fill up too fast. Otherwise eyewash very accommodating and the food was excellent and the menu changed daily

Beautiful Property
John Hampton M, Phoenix, Arizona
Wed Aug 16 15:50:08 EDT 2017
Awesome location for a vacation, plenty to do. The grounds were beautiful, many options of activities. A great place to take the family, family activities include bowling alley, mini golfing, a free dolphin show , hobbie cats, This is a must add to your vacation spots.

Incredible place to stay
Nancy F, Tucson, Arizona
Wed Aug 16 15:09:49 EDT 2017
This was initially a business trip and after 2 days, a family trip. Excellent staff that really want you to enjoy your stay. Great mojitos pool side. This is a huge complex, be prepared to walk a lot on well maintained walk ways. Buffets are beyond anything I have previously seen in Vegas. Too much selection of sea food--couldn't decide! Wonderful kids area at buffet with kids food and deserts, too! Would love to come back someday--will recommend this place to anyone wanting to visit Riviera Maya!

Fun week great resort and staff was very friendly
chrisklem,
Wed Aug 16 12:04:53 EDT 2017
Excellent hotel and friendly staff, check-in took a little time and they could speed things up there, but overall not bad. Food was good, needs more spices. I gained a few pounds so was obviously good. Fajitas at the buffet were excellent. Never felt like the resort was packed, plenty of spots by the pool and beach, lots of room and more than enough things to do to keep the family and I busy for the week. Grab a banana from the breakfast buffet and swim with the turtles. We cannot wait to go back.

Barcelo: Great facilities. Service and food? Not so much.
DavidSafavian, Washington DC, District of Columbia
Wed Aug 16 11:42:30 EDT 2017
My family and I spent a week at the Barcelo Maya Palace Deluxe. It was not a bad vacation. On the plus side, the facilities are lovely. Rooms are spacious and clean. The pools are AMAZING. And it is located close to the Palancar Roeef, for those who are into diving. On the down side, there were some obvious areas that need improvement. In particular was the food and beverage. It was just... ordinary. Even in the a la carte restaurants, we were not wowed by the quality of the food. It felt like what one would get on a cruise. (Two years ago, we stayed at the Iberostar Grand Bavaro up the road, and that food was gourmet -- even at the buffet.) Drinks are ok. Like most places in Mexico, its hard to find a COLD beer. My wife and I routinely ordered the sangria, as bottles of wine seemed very pricey, and we arent big liquor drinkers. Service is lack luster. I think we were approached twice by waitresses at the pool during the entire week we were there. If you really wanted a drink, you had to make your way to the swim up bar to get service. Those bartenders, by the way, really hustled. Kudos to them. Waiters at the buffet were always pleasant and willing to help, especially Carmen and Ruben in the Hacienda Buffet. As for the service at the a la carte places, not too much was memorable in terms of wait staff (other than Jacob at the Argentine Steak House). Plenty of things for the children to do. Next to the pools are water slides for younger children. Pottery painting was cool (although expensive at $20). Loved the daily Zumba. Good basketball courts. outdoor bowling, and free water sports (snorkel gear, kayaks, sail boats, etc Beach was a little disappointing. Fair amount of rocks (I cut my feet one afternoon). Seaweed wasnt too bad and was removed early each day. The biggest disappointment was the so-called "$1,000 resort credit." There isnt a credit as most people would define it. Rather, the "credit" is a discount on wine (10%), goods bought at some -- but not all -- of the shops on the premises (10%), and spa services (25%). Dive shop, tobacco shop, and other high value outlets dont offer the credit. In order to take full advantage of the $1,000 credit, one would have to spend $10,000 on goods and services at the resort -- something that almost no one would do at an all-inclusive. In short, the credit was a bait-and-switch. Total BS. Overall, we still got a fair amount of value at the Barcelo. And we loved the pool and other facilities. Bowling was cool, but expensive ($15 a game!!!). But if the management really wants to consider itself at the high end, they will have to improve the food, motivate the wait staff (they definitely could be friendlier), and get rid of the disingenuous "resort credit."



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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