Cancun

Barcelo Maya Palace


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All Inclusive    

Exceptional Values!
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to ocean front (based on availability), petit fours, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7268reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Wonderful
JOSELITO R.
Oct 04 2017
Great service, excellent resort my vacation was wonderful.
Customer Rating: 

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Disappointed overall
STEPHEN R.
Oct 01 2017
We reserved a downstairs room with 2 beds. After waiting 4 hours to get into our room, it was upper level, one bed and next to the elevator. Was told no other rooms available - not as we checked in but after the bell hop took us to the room. After an hour and arguments with everyone up to the top of management at the Palace, we received a room as we had reserved. Ala carte Restaurants at the Palace were wonderful with great service. Other ala carte were average. Was disappointed in the buffets - breakfast selections were poor and few. Most days we didn't even bother with lunch. Second day there, someone entered our room with the key they had been given at their check in. They were nice and left quickly when they realized the room was occupied. Really expected free Wi-Fi at an exclusive resort but was charged to use it. We will not book at the Palace again unless the rates are really low. Overall a restful vacation but disappointed to say the least. Room kept clean - did have to ask a couple days to get the cokes and snacks restocked. Shuttles were good. We did not attend any of the shows. Beach was beautiful
Customer Rating: 

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JEFFREY S.
Sep 11 2017
checkin took over 1 hour, lines not controlled . Fee required for wi-fi and free wi-fi were only in certain times and locations. Not a fan of using hotel free computers.
Customer Rating: 

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Rivera Maya Palace Resort
DANIEL K.
Sep 08 2017
The hotel was so clean. Very friendly & smiley staff. Yummy food. Very helpful staff at apple vacations. Any questions that we had we readily answered or someone was found to help us. We have already told family & friends about the wonderful vacation we had there with apple vacations. We are already planning another trip to the same place. Thank You for a dream-come-true trip.
Customer Rating: 

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Barcelo Maya Palace
NIKOLA S.
Aug 28 2017
Barcelo Maya Palace was excellent in terms of property and amenities, but check-in was absolutely horrible (it took over 2hrs of standing in line and in lobby without AC). Raised concerns to front desk employee and was not considerate to the wait time/process. We next raised concerns with on staff manager, Diego, who assisted in making sure that our vacationing families had rooms close to each other. Barcelo needs to check into efficiencies on how to make checkin better because quests should not have to be forced into wasting that much time into their first day of paid vacation.
Customer Rating: 

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Hotel Barcelo Palace
DONNA H.
Jul 23 2017
I thought the hotel was excellent. It was very modern and beautiful. I thought the check -in process was too slow and the access to the internet was laborious.
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Outstanding TRIP!
JEREMY P.
Jul 13 2017
Barcel Maya Palace was a fantastic resort! Premium package was worth the extra attention you received at the resort! Facility, rooms, beach, pools & restaurants were extremely clean! Staff went out of their way to make the trip special. Apple representative was extremely helpful with recommendations for excursions and making sure our return flight was on time. This was our first time out of the country and our travel agent Jeannie @ Berger Travel in Mansfield Ohio prepared us every step of the way from passports, to travel expectations, how to handle customs, arriving at Cancun airport, tip advice, & Mexican culture advice. My family will definitely travel to Mexico again & Riveria Maya is so beautiful! I will highly recommend Apple vacations to anyone! Thank you for such a GREAT experience!
Customer Rating: 

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Great Birthday Vacay
TANYA C.
May 23 2017
Overall the stay went pretty well. The grounds were pristine! The beach on the palace side is very rocky but does getter better down past the pier. We did ride the jet ski's and when we were walking out to them we were not warned how rocky and slippery it was. I fell several times and was not helped by the staff when getting on or off from them. The pool bar and bartenders at the palace was fantastic! The daily pool Zumba was fun! We would of liked to hear more music at the pool. We did have a problem with our room, but it was quickly fixed. The restaurants at the palace were great, especially the Brazilian and French. The buffets were just average. We would have liked to see more authentic Mexican food.
Customer Rating: 

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SERGEY T.
Apr 21 2017
Former President Barack Obama wades into the French president election before vote Veuer Apr 21st 2017 10:41AM Former President Barack Obama is dipping his toe back into the political world after calling one of the candidates of the French presidential election Thursday. Obama spoke with Emmanuel Macron, the leader of the French social liberal party En Marche. Here's part of what he had to say in the call: "Hello, Mr. President. How are you?..."The main message I have is to wish you all the best in the coming days." Obama's spokesman says the call was not an official endorsement of Macron. Click through images of the Obamas post-presidency: Slideshow preview image 16 PHOTOS The Obamas post-presidency See Gallery However, the two spoke about a number of issues including defending progressive values throughout France and Europe. breaking-news logo Sign up for Breaking News by AOL to get the latest breaking news alerts and updates delivered straight to your inbox. Very poor service from the reception desk. On 4/11/17 they requested credit card and promised not to charge anything if I pay in full. Imagine my surprise when i saw a pending transaction of $537.59 on my credit card. Also I had a problem with my key card. On 4/15/17 I could not get into my room. It took 1 hour for somebody too come and fix it.
Customer Rating: 

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Barcelo Palace
ROBERT W.
Mar 29 2017
The food in the sit-down restaurants was great, but the food in the buffets was never hot unless it was something fresh off the grill.
Customer Rating: 

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My stay
THOMAS D.
Dec 23 2016
It was our first family trip so naturally I wanted it to go perfect. It started out good we got to the hotel pretty late so we couldnt make a dinner reservation that night but luckily they had a buffet style restaurant open that we go to eat. we unfortunately didnt take advantage of everything they had going on but with three children and the sun you get a little tired. the one thing i wish i would have nown about would had been the premier package that was free wifi and free room service. i would say this was a good first experience and i dont have much to go off of accept a all inclusive adult resort. so with that being said i wish they had transportation instead of wlaking and that you didnt have to wear the stupid wrist bands. overall liked it will probably come back.
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TripAdvisor Traveller Reviews
4th time at Barcelo
MoBrennan, Somerset, Pennsylvania
Sun Oct 22 14:17:29 EDT 2017
This was our fourth time staying at a Barcelo hotel and our 3rd time at Riviera Maya. Overall every time our experience is great. The rooms are spacious and clean. The drinks are great. Breakfast is always awesome. Dinner at the buffets have themed nights so if you're not into a particular theme you should make a reservation at one of their restaurants. It's about one hour from the airport. There are a lot of families at this resort and they have really cool playgrounds in their pools for kids. We don't have kids and they do have an adults only pool area that they do enforce if you want a break from kids running around. The ocean is beautiful and you frequently are surrounded by schools of fish and we've seen sea turtles twice. They have multiple hotels in their compound and we've stayed at 2 of them. The major difference that we noticed is that the Palace hotel location of their buffets and restaurants are a lot nicer than the other ones-overlooking the ocean.

Amazing vacation.
Osolano7, Riverside, California
Sun Oct 22 13:31:54 EDT 2017
We have been at Bacelo Maya Grand Resort for the last four years and the service and accommodation are AMAZING, since you walk into the main lobby until you last day of stay, they go out of their way to make your vacation memorable. The cleanest and beauty around is incredible. Mr Omar Pérez Mirafuentes, General Manager of food and beverage, is the person behind the delicious Restaurants and bars all around the resort, his leadership is reflected in every employee as they go out of the way to serve you. Alejandro Peralta, Cesar Tellez, restaurand  managers that together with Yoshua, Elias, Madai and Misael are just a few of the hundreds of employers that made you want to come year after year... you can't go wrong with Barcelo... while other restaurants in the area promise you dreams, Maya Grand Resorts made them come TRUE... can't wait for best year.👍👍👍👍

Amazing Vacation and Service!
Lucy B,
Sun Oct 22 08:39:23 EDT 2017
This was my 5th stay in Barceló Riviera Maya and it was the absolute best! The food was amazing and the hotel is as beautiful as ever. I, unfortunately, because sick on the 3rd or 4th day of my stay and couldn't enjoy the delicious food and amenities. Luckily, I met a gardian angel, Alejandrina German, who personally took care of me for the rest of my stay. Alejandrina and her staff made sure I always had a warm and delicious meal my weak stomach could handle. She continuously checked up on me and made sure I had everything I needed to enjoy the rest of my stay. Although there was a bitter moment during check-out with Cindy Guzmán who kept rudely ignoring me (even though I was sick and couldn't stand for long periods of time), it was sad saying goodbye to this lovely experience. However, I can't wait to go back next year for MY WEDDING!!! In conclusion, I absolutely adore this resort and am sure you would too if you're looking to be treated like a king or queen and enjoy a safe and fun beach experience with crystal clear waters.

First time at the Palace and we can't wait to go back!
Chris H,
Sun Oct 22 07:55:39 EDT 2017
We stayed from Sat the 14th to Friday the 20th. First thought was the shuttle ride was very long and the resort needed to "wow" us to make up for being far away from the airport. It definitely wowed us! The palace is beautiful and meticulously maintained, as there always seems to be people working to keep it cleaned and maintained. The staff were great, Angel in the pool bar was my favorite server, had a great attitude and I could tell he loves working there. We liked the Rodizio Grill, the Filet Mignon was delicious and ask for the "maya coffee" for desert. The buffets were also good with a large selection to choose from, Ruben and David were great servers! The entertainment was a lot of fun and got a lot of people engaged. The Zumba was my wife's favorite activity, Diego and the rest of the entertainment staff were awesome, very funny and energetic! Bring water shoes, small bills for tipping, snorkel gear, a mug for your drinks, and definitely upgrade to premium when checking in, it's definitely worth it (free room service paid for the upgrade).

Great Family Resort
563trace, Chicago, Illinois
Sun Oct 22 07:46:44 EDT 2017
Been to Riviera May over 15 times, this was our first trip to this resort. Although we looked at it many times as a possibility but always picked other resorts. Now that we tried it we would definitely recommend it, especially for families with kids. The Barcelo Maya Palace at first did not thrill us as the beach (not the ocean area) did not seem to be as nice as other beaches in the area, there was a lack of soft sand and a lot of rocks on the beach...the clear and calm ocean did make up for it tho and the views are absolutely beautiful. We ended up spending most of our time in the ocean. There are fish that swim right up to you and it was fun watching people feed the fish. The water was warm the week we were there, we loved it. Bring a floatie for the pool and the ocean, we used it every day and glad we brought one, although they do sell them at the resort too. Food at the resort was great, we ate at all 3 of the evening restaurants in the Palace section. All were great. We had lobster 3 times while we were there, and we were very surprised that the lobster was included with no extra cost...and it was super good too. Try the shrimp as it was great too. Service at the restaurants was excellent, and it was at the buffets too...TIP...eat at the Captain Morgan Buffet at the other resort as it was cool looking and the outdoor seating and view are the best, and the buffet was bigger there. Pool was the cleanest of any resort we have been too, they do not give out straws in the pool bar area, but we did not miss them and I am sure that is one reason the pool was so clean. Rooms..first they gave us a room that was far away from the pool area 8215, view was of road, so we switched rooms and we stayed in the premium section, and we had a pool view room was large, clean and the walk in shower was great...room 8607 (loved this location right next to the main pool) The only issue we had with our room was that half of our view was blocked by a large fan type tree. I don't think the Premium is worth the extra money, other than the room location we got. But the other areas have the same room style, it is view difference. I think the ocean view rooms are a different layout tho. Everyone got the same alcohol selections and we did not see any other difference except the private check in and check out (no big deal) and they did have a bar for the Premium guests, but no one was ever in it. So we personally would not pay for it. Make sure to check out all of the resorts as there is a big shopping area with bars and food places also included in the price. The pools are all nice and there are many kids play areas around the resort. I think this resort offers alot for the money.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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