Cancun

Barcelo Maya Palace


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Upgrade to an oceanfront room (based on availability), petit fours, bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9420reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great Vacation in Cancun
RAFAEL D.
Aug 06 2018
We made travel arrangements for a group of 15 and stayed in 6 different rooms in the Michoacán and Oaxaca sections. The rooms were fantastic even though we didn't get the pool side or sea side views. We stayed at the Mayan section which gave us the ability to visit the other 4 resorts as well. Having the ability to visit all other 4 resorts was a huge plus for our group since it broke the monotony of having to stay in a single resort section. Everything about the stay was fabulous except that the beach was clearing up of sea weed infestation. I was told the entire Cancun area had the sea weed infestation because of the warm waters. We had to ask for the entertainment activities as they were not well advertised ... if the entertainment is a big thing for you. I would recommend the Barceló resort to anyone even though this is only my second trip to Cancun. Thre years ago we booked through apple for a group of 25 and the trip was fantastic as well.
Customer Rating: 

Excellent resort
DALE W.
Jun 26 2018
The only problem we encountered was seaweed. It was terrible.
Customer Rating: 

Hotel Bar/Beach Service
ROBERT W.
Jun 23 2018
All the bars inside and out we were lucky to even get someone to wait on us. Usually there was only one person working and felt like you had to have money showing for a tip to get a drink. Considering the weather was bad so more people were at the bars, having only one person working was unacceptable. There was no beach or pool service at all.
Customer Rating: 

KYLE P.
Jun 23 2018
We have been traveling with Apple for 16 years, of all the resorts we have been,Barcelo had the absolute worst service at the all the bars,buffet, and front desk. Very disappointed
Customer Rating: 

Stunning large resort with all the amenities
KENNETH B.
Jun 19 2018
The resort was beautiful and the pool was amazing. You have everything you could need right there. Look the specialty restaurants and our room.
Customer Rating: 

Family Stay
RICHARD F.
May 30 2018
I'd recommend this resort for family vac.
Customer Rating: 

barcelo maya grand
DENISE P.
Apr 29 2018
The hotel was fine, but the beach left a lot to be desired. The sand was very rocky and there was not umbrellas or anything to provide shade. It was very different from the last time we went to an all inclusive, everyone we encountered wanted a tip and were not shy about it. On the plus side, the staff was friendly and the rooms were very nice and clean.
Customer Rating: 

Check in
JONATHAN C.
Apr 25 2018
I have been to this resort twice now in the last year. We loved this resort however both times we checked in they put us in a room with two beds stating the “hotel is full”. This time they tried to put us in the same Room as my parents stating there were two queen beds. However we paid for two separate rooms. Check in staff said “well come back at 2 and I’ll ask to switch you”. I was not ok with that answer and requested the staff to get an answer now instead. I was told there was a room that had a king bed in it. However it was on the opposite side of the resort away from my parents. We had thought about it and when we came Back To get our keys I requested we be moved closer. Again I was told “we are very full resort”. I do not think this is an acceptable answer. I booked 6 months in advance and should not be told it’s my fault the resort was over booked. They were able to find another room but our bags were taken to the other room. I spent over an hour searching for my bags all over the resort as they were delivered to the wrong room. Finally we planned a trip to snorkel with turtles through the rep from Apple however the rep 150% lied to us. They said it was on a boat and a lot of snorkeling with turtles and we would be back by 12pm as it was our last day. We get onto the bus and the tour guy tells us we are going to the caves first then turtles. However that was never told to us and we would have never done the tour if we were going into a cave as we had done that earlier in the week. We also got dropped off the resort at 2pm instead of the 12 noon we were promised even when we were picked up 25 minutes before our designated time. My significant other and I have shown much interest in getting married in Mexico. We have thought of doing so at Barcelo however I do not think after this past experience we would consider that. I actually would not recommend the resort to anyone else on the basis of the check in alone. It is beyond miserable and ridiculous.
Customer Rating: 

Barcelo Maya Palace
JAMES T.
Apr 02 2018
Hotel was great. Awesome pools, bars, water park, beaches, accomodations were great, service was great, hotel was very clean. Food was only average.
Customer Rating: 

Waiting time to check-in
NEIL R.
Mar 11 2018
We experienced a long wait to check in. Since we were a large group and there were people waiting on line to check in when we arrived, we waited on line a half hour to check in. I felt since they know we were coming everything should have been ready for a speedy check-in upon arrival.
Customer Rating: 

Great Hotel
ROBERT L.
Feb 08 2018
Everything about this hotel was great. So much was available to us. Only concern was when desk clerk asked for a tip the very first thing to give us a better room. Never had that before. Room was great and convenient to beach, pools and restaurants.
Customer Rating: 

TripAdvisor Traveller Reviews
Lovely resort with great staffs and quality food and beautiful and clean room
love-cancun123,
Tue Aug 14 07:20:51 EDT 2018
Stayed here first week of August at peminum level. Premium is really worthy with Free WIFI and dedicated service room where I can check in and request anything with my stay., Soon as we arrived the hotel we were guided to premium room where I can sit and enoy drink and finger food then the staff, JIMERA helped us with check in process. She is very nice , calm and answered all my questions and listened to my needs and accomodate the best room she can find. Very impressed from the begining. room was very clean and its nice furniture and 2 shower with one big shower head was very nice and thoughful. AC working excellent and dry out humidity from the room. Headed to buffet and server, MARIA was greeting us with cocktail and bring extra than we ordered which showed great humanity and care. All the people in this hotel seems so happy to serve you and Every sweat in their face make me respect their effort and professionalism. I also thank to young man, ELIAS who serve us promptly at busy times. Beach was beatiful with its emerald color and one lucky day the wave was calm and water was clear to see many fishes. Highly recommend face snorkeling mask. Pool was hugh so you dont bump into anyone. Specially Adult pool was nice and quiet. At night the light on pool makes beatiful atmosphere and looks great on video recording. We also enjoyed parasailing which you can buy ticket at Colonial beach tip. Boat start from here so you dont need to take bus for this activity. I will definately come back to this resort. Highly recommend

Once you get passed the checking, it is good but not without surprises.
maurob535, Blue Bell, Pennsylvania
Mon Aug 13 21:08:49 EDT 2018
Terrible check-in 1 1/2 hour to get in after travelling more than 10 hours, we were tired, hungry and angry. You need to be very careful with the restaurants you pick, we are seafood lovers and had only 1 good experience (Caribe), the spanish restaurant is an insult to the spanish cuisine.

Outstanding vacation in Barceló Maya Palace
Susanna K,
Mon Aug 13 17:05:53 EDT 2018
We had a great stay at Barcelo Maya palace. The hotel was clean the staff was very accommodating. great property lay out. Our 8 year old had so much fun at the pools and at the beach. Grab a snorkeling equipment to enjoy at the beach, plenty fish to look at. Be mindful to pack dressy attire to enjoy the a la Carte restaurants.

Great hotel but bad reception
rameshsingh21,
Mon Aug 13 15:42:39 EDT 2018
Fantastic place. Huge and beautiful. Food and wait staff are out of this world. We have been around the world and recently to Punta Cana. This place takes the cake. Unfortunately you are held hostage to the reception. From the moment you check in to check out and arranging events, resolving issues, etc, you need to contact the reception. They are woefully understaffed and the experience there is beyond terrible. If we don’t come back here, it is only because of the reception.The wait staff at all the restaurants are simply amazing and the kids club staff are the best I’ve ever experienced.

Always Paradise
Santa S, Montreal, Canada
Mon Aug 13 14:44:40 EDT 2018
Another amazing vacation in Paradise. Se Serratos ensures that each guest’s stay is very memorable and greats each guest like family. The service, accommodations, food, restaurants, drinks , grounds and beach are outstanding. I highly recommend this hotel for families, couples. Our favourite waiters who provided outstanding service Reyes (caribe) Victor(Brasserie) Miguel, Buffet Floricel and Muchissima gracias



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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