Cancun

Barcelo Maya Palace


Email | Share |
All Inclusive    

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 12 & under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10803reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great staff. Kid friendly
DOUGLAS Y.
Feb 07 2019
Enjoyed our stay. Staff was great and always willing to assist. Very kid friendly. Got to see and swim with turtles.
Customer Rating: 

Excellent Stay
SCOTT S.
Feb 06 2019
The Barcelo Maya Palace is an amazing place to stay. The staff were always smiling and helpful. During this stay we could not have wished for more. We did not stay in premium although were treated like we were. The food quality, taste and presentation was great as well. I would recommend this resort to everyone.
Customer Rating: 

50th Birthday Celebration
ROBERT B.
Feb 06 2019
I travelled to Barceló Maya Palace from January 27 - February 1, 2019. This vacation was booked to celebrate my wife’s 50th Birthday. Barceló was a Recomended resort by Seaview Travel Agency where we booked our vacation and they nailed it.. it was a breath taking, glamorous, beautiful resort. The staff at this resort were very informative, always willing to serve and attend to you at any givin moment during your stay. The food presentation, taste and service is unbelievable. My wife celebrated her birthday during three different meals.. which was unexpected but was very appreciative. I would recommend this resort as a first option to anyone planning a vacation outing to Rivera Maya resorts. Barceló Maya Palace has all the amenities you will desire and need throughout your vacation with your family.. this resort is family friendly .. and your children would never forget there expierence at such a wonderful resort. I give it a 5 Star rating.. and im already planning to travel back to this resort...
Customer Rating: 

Barcelo Maya Palace
SLAVA G.
Jan 01 2019
Overall very good experience, nice hotel, variety of food, quality of drinks, politeness of staff. A few cons: Condition of the sand on the beach is very poor, they need add sand otherwise it feels like walking on gravel in some spots. Cappuccino machine did not work for several days at the beach bar (I know, minor thing but considering it was one of the busiest times of the year, I would expect it to be working). No drinks services on the beach (must be low on the staff). Again, not the end of the world but just comparing to some other resorts. In some other resorts the entertaining crew is very interactive with people around the pool and beach area, not in Barcelo Palace.
Customer Rating: 

Overall amazing, just one odd thing
ROME F.
Dec 27 2018
We absolutely LOVED Barcelo Maya Palace. The food was great, the room was beautiful and clean, everyone was very friendly and helpful, the beach was clear, it was overall amazing. The only odd occurrence was that one evening when we went back to our room around 8:45, two men were exiting our room. They had security on their shirts, but they didn't really say anything and stopped for a split second and then kept walking. I think they said something about the lock. I didn't ask them any questions because the whole thing just took me by surprise. I asked the front desk about it the next day and they couldn't give me any answers. He said he would ask and call in a few minutes. I don't know if he did call, because we weren't in our room. That was a little unsettling and honestly, because of that I probably wouldn't stay there without my husband, but besides that, it was great.
Customer Rating: 

If you have food allergies, see the resort manager
TAMI M.
Nov 08 2018
Someone in our group had a good allergy. We confirmed with the waiter what was in the dish our friend ordered. The waiter confirmed the ingredients and my friend ordered the dish. A few minutes after consuming some of the dish he started having an allergic reaction. I notified the staff and they brought us by golf cart to the clinic which is by the mall on the resort. It was $125, and all the could do was check his vitals. They suggested we go to the local hospital. We asked if they could take us by ambulance. They refused and said a taxi is cheaper. They called a taxi. None of us had cash, so the taxi left. I called the resort and explained the situation asking if they could shuttle us to the hospital and we would pay when we had access to our credit cards in our room. They told me no. They don’t shuttle. Someone in our group raced back to our room to get a debit card to then go to the ATM. Meanwhile, our friend is having a harder time breathing at this point. We finally get the $22 to go to the hospital. While at the hospital we are told they won’t coordinate with our insurance and will put a 3k hold on our credit card. We ask how much the bill will be and she said around 1000$ to 1200$. At this point out friend is feeling better. We decide to go to the pharmacy and see if we can get some medication. We get there and luckily found a customer who was able to help us. We explain everything to the resort manager the next day. They knew about the incident from the incident report we had to fill out. However, they lied and said we had a member of staff with us at all times. They gave our friend a paper to give to the wait staff explaining the allergy and then tried to have him sign a paper stating no one at the resort was liable. It was an awful experience, we felt like there should have been more help or assistance from the staff.
Customer Rating: 

Great Vacation in Cancun
RAFAEL D.
Aug 06 2018
We made travel arrangements for a group of 15 and stayed in 6 different rooms in the Michoacán and Oaxaca sections. The rooms were fantastic even though we didn't get the pool side or sea side views. We stayed at the Mayan section which gave us the ability to visit the other 4 resorts as well. Having the ability to visit all other 4 resorts was a huge plus for our group since it broke the monotony of having to stay in a single resort section. Everything about the stay was fabulous except that the beach was clearing up of sea weed infestation. I was told the entire Cancun area had the sea weed infestation because of the warm waters. We had to ask for the entertainment activities as they were not well advertised ... if the entertainment is a big thing for you. I would recommend the Barceló resort to anyone even though this is only my second trip to Cancun. Thre years ago we booked through apple for a group of 25 and the trip was fantastic as well.
Customer Rating: 

Excellent resort
DALE W.
Jun 26 2018
The only problem we encountered was seaweed. It was terrible.
Customer Rating: 

Hotel Bar/Beach Service
ROBERT W.
Jun 23 2018
All the bars inside and out we were lucky to even get someone to wait on us. Usually there was only one person working and felt like you had to have money showing for a tip to get a drink. Considering the weather was bad so more people were at the bars, having only one person working was unacceptable. There was no beach or pool service at all.
Customer Rating: 

KYLE P.
Jun 23 2018
We have been traveling with Apple for 16 years, of all the resorts we have been,Barcelo had the absolute worst service at the all the bars,buffet, and front desk. Very disappointed
Customer Rating: 

Stunning large resort with all the amenities
KENNETH B.
Jun 19 2018
The resort was beautiful and the pool was amazing. You have everything you could need right there. Look the specialty restaurants and our room.
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful property but not an All Inclusive
546SaraB, New York City, New York
Mon Feb 18 00:13:48 EST 2019
Came here when they had Dead and Company as well as Luke Bryan concerts. They had free concerts at the pool area during the day. But at night, I’ve heard people going down to the beach and they can listen to the concert nearby! Bars/Drinks- mixed drinks at the Bars by the pool are definitely watered down! If you’re ordering fruity drink, the drink mix has an aftertaste.. almost like the fake sugar additive. Ask for fresh lime juice in your margaritas! Drinks at the restaurants are better, specially at night. Food- buffets are great for breakfast and lunch. There’s a great variety! The French and Argentinian restaurants are a must try. we had Miguel and Filiberto at the French restaurant and they were great!. The Japanese restaurant is so so. Beach- some parts are very rocky. A lot of fish and turtles. I wish the resort would enforce no feeding of wildlife. No drink service at the beach. Rooms- we had a junior suite at the Palace and it’s quite a bit of a walk to the beach. However the bus stop is close by if you want to go to the other resorts. It’s generally quite and it’s spacious. One caveat is that the rooms have occupancy sensors for their AC which shuts off the system. Problem is that the room can get pretty humid and the floors can get damp! WiFi- generally works great throughout the resort. It’s an add on for about $30/week for 2 devices. Pool/jacuzzis-stayed there in January and the water was a bit chilly. We normally waited till around noon to transfer to the pool from the beach. Ocean water was a few degrees warmer. There are no hot tubs. There’s a “hot and cold” plunge pool at the spa. It’s more like bath water temperature. There’s plenty of different kinds of pool; children’s pool, lap pool, adults only, Activities day and night- there’s plenty to do-bowling, variety shows both at the theatre and at the mall, separate water park, swimming with dolphins, etc. I wish the schedule for shows are posted in more conspicuous areas. Perhaps a daily flyer given in each room. Children- there’s a number of children’s pool as well as the Barcy club. We didn’t get to utilize this service but maybe for next time. Lots of food options at the buffet for children. The mall has an arcade at the bowling alley. There’s also a haunted house and a carousel. All extra and can be charged to the room. Tip: Bring smaller $ for tipping. Bring your own straws and a Yeti! Overall, it’s a nice property with plenty to offer. However, this is truly not an All Inclusive resort! Do your research when booking so there’s no surprises for all the add ons or upgrades. Also it’s about an hour drive from the airport!

More cons and pros!
maapete, Maple Grove, Minnesota
Sun Feb 17 11:44:44 EST 2019
This is my 4th trip to Mexico with girlfriends and our first here. First of all, it is over an hours ride from Cancun airport. We had special transportation but it still was a long ride. The property is HUGE. We sat in the area near the beach/pool/bar and if you have to go back to your room for anything, it was over a half mile(.58) to room and back. There wasn’t any food for snack at the pool/beach area. We’d have to walk 2 blocks one way or 3 blocks the other and had to eat food on the restaurant. There isn’t any waiter service on the beach! Disappointing! Our room had a very strong musty odor. Complained and then found our friend’s room was the same way so we stayed put. Ish, The room was clean though. Oh, only one side of our blackout curtain shut, but didn’t complain so it was part our fault there. We were in the 3rd building back and absolutely had NO view except a borrow patch of lawn, some high bushes blocking the road on the other side. The food in the Palace restaurants was very disappointed...liked the food at the other hotels better and had to take a double decker bus to get to the other end. Help was friendly but not overly so I’d say. Have had better service at other places we’ve gone. We won’t be going back.

Another relaxing vacation!
dtibbetts, South Berwick, Maine
Sun Feb 17 09:22:23 EST 2019
I just want to thank everyone who made our vacation the best ever. Ruben Altuner- you are the best! You always remember what we like and you are very sweet and helpful. We never want for anything when you are our waiter. I also want to thanks some others who contributed to our wonderful experience. David Diaz, Adan Lopez, Alejandrina German, Madai Lopez, AlexHernandez- you are all so nice!!! We love Rosa!! She worked poolside and in the lobby bar area! Don't know her last name but she is awesome!! This was our 5th time to the resort and we are already planning for 2020! Wish we could come more! There is plenty to do, eat and drink. I love the cleanliness of the resort and how helpful the staff is. Always smiling faces! See you next year! 5 stars for everyone!

VACATION IN PARADISE!!
jennifermariew2018, Grand Island, Nebraska
Sun Feb 17 08:18:01 EST 2019
Pure majestic beauty can be found @ the Palace. My husband and I just spent our 2nd vacation at the Barcelo Maya Palace and it did not disappoint!! This establishment is above and beyond in all areas .. from the friendly accommodating staff, the majestic grounds that are so vibrant of colors, the spacious rooms, the numerous 5 start restaurant/Buffett choices, the numerous large and accommodating pools, tons of activities & shopping to choose from on site, the enjoyable bus shuttle transportation around the grounds daily/nightly and the best of all ..... the pure beauty of the white sand beaches, lined by numerous tall palm trees that lead out to the glorious ocean. We spent 10 days this time and we feel it was still not long enough .. can’t wait until next year as we will be going back!!! Mr & Mrs White Nebraska

They don't keep the beach clean
r_cool81, Guatemala City, Guatemala
Sun Feb 17 07:47:54 EST 2019
I understand the sargassum and wind is a problem out of anyones control BUT they could work to keep the beach at better shape. Complaint about it to managment and nothing got done for two days in a row. It's upsetting since other resorts do keep their beach clean.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe