Cancun

Barcelo Maya Palace


Email | Share |
All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Upgrade to an oceanfront room (based on availability), petit fours, bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 8835reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Family Stay
RICHARD F.
May 30 2018
I'd recommend this resort for family vac.
Customer Rating: 

TEST
barcelo maya grand
DENISE P.
Apr 29 2018
The hotel was fine, but the beach left a lot to be desired. The sand was very rocky and there was not umbrellas or anything to provide shade. It was very different from the last time we went to an all inclusive, everyone we encountered wanted a tip and were not shy about it. On the plus side, the staff was friendly and the rooms were very nice and clean.
Customer Rating: 

TEST
Check in
JONATHAN C.
Apr 25 2018
I have been to this resort twice now in the last year. We loved this resort however both times we checked in they put us in a room with two beds stating the “hotel is full”. This time they tried to put us in the same Room as my parents stating there were two queen beds. However we paid for two separate rooms. Check in staff said “well come back at 2 and I’ll ask to switch you”. I was not ok with that answer and requested the staff to get an answer now instead. I was told there was a room that had a king bed in it. However it was on the opposite side of the resort away from my parents. We had thought about it and when we came Back To get our keys I requested we be moved closer. Again I was told “we are very full resort”. I do not think this is an acceptable answer. I booked 6 months in advance and should not be told it’s my fault the resort was over booked. They were able to find another room but our bags were taken to the other room. I spent over an hour searching for my bags all over the resort as they were delivered to the wrong room. Finally we planned a trip to snorkel with turtles through the rep from Apple however the rep 150% lied to us. They said it was on a boat and a lot of snorkeling with turtles and we would be back by 12pm as it was our last day. We get onto the bus and the tour guy tells us we are going to the caves first then turtles. However that was never told to us and we would have never done the tour if we were going into a cave as we had done that earlier in the week. We also got dropped off the resort at 2pm instead of the 12 noon we were promised even when we were picked up 25 minutes before our designated time. My significant other and I have shown much interest in getting married in Mexico. We have thought of doing so at Barcelo however I do not think after this past experience we would consider that. I actually would not recommend the resort to anyone else on the basis of the check in alone. It is beyond miserable and ridiculous.
Customer Rating: 

TEST
Barcelo Maya Palace
JAMES T.
Apr 02 2018
Hotel was great. Awesome pools, bars, water park, beaches, accomodations were great, service was great, hotel was very clean. Food was only average.
Customer Rating: 

TEST
Waiting time to check-in
NEIL R.
Mar 11 2018
We experienced a long wait to check in. Since we were a large group and there were people waiting on line to check in when we arrived, we waited on line a half hour to check in. I felt since they know we were coming everything should have been ready for a speedy check-in upon arrival.
Customer Rating: 

TEST
Great Hotel
ROBERT L.
Feb 08 2018
Everything about this hotel was great. So much was available to us. Only concern was when desk clerk asked for a tip the very first thing to give us a better room. Never had that before. Room was great and convenient to beach, pools and restaurants.
Customer Rating: 

TEST
Barcelo Maya Palace
SUSAN K.
Feb 07 2018
The resort was immaculate. Staff cheerful and helpful when needed. All three ala Cart restaurants were the best we have ever experienced in our 15 years of staying in all inclusive resorts. The only problem would be that the resort is so big. If someone has mobility issues it could be difficult for them.
Customer Rating: 

TEST
Thanksgiving 2017
PATRICIA D.
Dec 01 2017
The resort overall is very pretty! However, if you plan on sleeping in, forget about it! You can hear every noise possible from people walking in the hallways, slamming doors, to people moving chairs above you and slamming sliding glass doors. The food was just ok for a 5 Apple rating. If you took the bus to the other hotel which we stayed at the Palace, the food selection was a bit more reasonable and was actually warm. The bars by the pool closed early as well so if you planned on a drink after 9 pm, you had to go inside the hotel to their indoor bar. The drinks were just OK, we stayed at other hotels that were rated less and had better tasting drinks! If you have small kids, the kids club doesn’t stay open late so that was a bummer for us at the Palace. The hotel hardly played any music outside by their pools and bars and that in itself was dissapointing! Also, if you planned on using the Internet, you only had two spots in the hotel to do so for free. If you were outside of those areas, you had to pay $9 per day! Internet nowadays is FREE in most places and it should be included in the hotel stay! Overall, we were not thrilled about the Palace and will be vacationing at another resort next year!
Customer Rating: 

TEST
Wonderful
JOSELITO R.
Oct 04 2017
Great service, excellent resort my vacation was wonderful.
Customer Rating: 

TEST
Disappointed overall
STEPHEN R.
Oct 01 2017
We reserved a downstairs room with 2 beds. After waiting 4 hours to get into our room, it was upper level, one bed and next to the elevator. Was told no other rooms available - not as we checked in but after the bell hop took us to the room. After an hour and arguments with everyone up to the top of management at the Palace, we received a room as we had reserved. Ala carte Restaurants at the Palace were wonderful with great service. Other ala carte were average. Was disappointed in the buffets - breakfast selections were poor and few. Most days we didn't even bother with lunch. Second day there, someone entered our room with the key they had been given at their check in. They were nice and left quickly when they realized the room was occupied. Really expected free Wi-Fi at an exclusive resort but was charged to use it. We will not book at the Palace again unless the rates are really low. Overall a restful vacation but disappointed to say the least. Room kept clean - did have to ask a couple days to get the cokes and snacks restocked. Shuttles were good. We did not attend any of the shows. Beach was beautiful
Customer Rating: 

TEST
JEFFREY S.
Sep 11 2017
checkin took over 1 hour, lines not controlled . Fee required for wi-fi and free wi-fi were only in certain times and locations. Not a fan of using hotel free computers.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Muy Fantastico!
sargenttiffani,
Thu Jun 14 20:27:41 EDT 2018
This was our second family trip to Barcelo Resort. It was another wonderful and memorable vacation. Thank you to all of the friendly and professional staff members who work around the clock to keep this massive property classy, clean and safe!

Vacation
amber446, Port Saint Lucie, Florida
Thu Jun 14 12:56:43 EDT 2018
Had an excellent time as always. The staff is friendly and extremely polite to the guests. We were never in need of anything. Our room was always clean and stocked, and our dinners at the restaurants were great. Some of most efficient staff, I have seen on vacation at an all inclusive resort.

Barcelo Maya Palace
Elizabeth G, Bogota, Colombia
Thu Jun 14 11:39:43 EDT 2018
it was good but for me Punta Cana Barcelo is so much better. the Rodrizio was the best dinner with servers Angel Caniche & Benjamin Jimenez. also, the spa here was great, we used the hydrotherapy daily. and used the pool at Caribe instead of Palace. If I return I will not spend the extra money on Palace cost

Palace is great
,
Thu Jun 14 10:05:49 EDT 2018
We have been to the palace 3 times and we love it. The rooms are nice. The people are very friendly. Alfredo in the Mirador buffet is exceptional as a waiter. The food is very good. The best restaurant is the Japanese hibachi in the mall. Plenty of shops also. Very large resort with multiple restaurants and buffets.

Wonderful place for a family vacation
_natjroberts, Eagle, Idaho
Thu Jun 14 04:59:49 EDT 2018
I would come back to Barcelo in a heartbeat. I have been here with girlfriends and now my family. Each time I have had the best time - so relaxing, so clean, and so much fun! What a gorgeous positive experience. I do have to add that we had to pay for Wi-Fi ($45 for two devices), and we had to pay $35 a night for our adjoining room. I feel this should be included in the



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe