Cancun

Barcelo Maya Palace


Email | Share |
All Inclusive    

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 12 & under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 11204reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Small Improvements
VICTORIA C.
Apr 10 2019
A 24 hour snack bar area would be wonderful. Would like to see the servers around the pool provide a food menu to order from and have delivered to your seat at the pool.
Customer Rating: 

Barcelò
THOMAS B.
Mar 27 2019
This was our third time at Barcelò Riviera Maya. Our greatest complaint was the distance of our room to the rest of the resort... we were in the very farthest away from restaurants, pools, beach and lobby. Greatly disappointed. Great staff, bartenders were more prone to wait on those tipping so sometimes service was lacking there, but pool service was very attentive (we tipped this staff everytime as they put the miles on) food was amazing.
Customer Rating: 

Great resort but beds uncomfortable
DANIEL G.
Mar 18 2019
The resort was amazing and had a great variety of restaurants, pools and entertainment all up and down the beach. The staff were all very nice and helpful. The only downfall was the beds were very firm and uncomfortable. Other than that, it was perfect. We are still going to go to this resort again!
Customer Rating: 

Will never go back to Barcelo.
MIGUEL M.
Mar 03 2019
This has been our winter vacation spot for over 15 years but will not go back...our last 2 days at Maya Palace were ruined by drunk, rude, loud techno music concert attendees. We are appalled management would host an event like that. We are by no means prudes, but getting sprayed by puke and hearing yelling and running around all day and night is not our kind of vacation. Relaxing at the beach after dinner was impossible - we could feel the bass in our bones and the music volume was unbelievable. The pools, bars, buffets were taken over. You could not get away from it unless you stayed in your room. Bad decision Barcelo. Also, the Applevacations representatives called 3 mornings in a row at 8 am offering tours. Do not need to wake up to a ringing phone on vacation, if I want an excursion I know to go the representative - they only tell you 20 times.
Customer Rating: 

We are in Love with the Barcelo.
VICTOR N.
Feb 21 2019
This was our second visit but first time at the Barcelo but our first time staying at the Palace. While it is nice next trip we will just do premium at one of the others. The Palace is so far from everything. But we will for sure be back again.
Customer Rating: 

Great staff. Kid friendly
DOUGLAS Y.
Feb 07 2019
Enjoyed our stay. Staff was great and always willing to assist. Very kid friendly. Got to see and swim with turtles.
Customer Rating: 

Excellent Stay
SCOTT S.
Feb 06 2019
The Barcelo Maya Palace is an amazing place to stay. The staff were always smiling and helpful. During this stay we could not have wished for more. We did not stay in premium although were treated like we were. The food quality, taste and presentation was great as well. I would recommend this resort to everyone.
Customer Rating: 

50th Birthday Celebration
ROBERT B.
Feb 06 2019
I travelled to Barceló Maya Palace from January 27 - February 1, 2019. This vacation was booked to celebrate my wife’s 50th Birthday. Barceló was a Recomended resort by Seaview Travel Agency where we booked our vacation and they nailed it.. it was a breath taking, glamorous, beautiful resort. The staff at this resort were very informative, always willing to serve and attend to you at any givin moment during your stay. The food presentation, taste and service is unbelievable. My wife celebrated her birthday during three different meals.. which was unexpected but was very appreciative. I would recommend this resort as a first option to anyone planning a vacation outing to Rivera Maya resorts. Barceló Maya Palace has all the amenities you will desire and need throughout your vacation with your family.. this resort is family friendly .. and your children would never forget there expierence at such a wonderful resort. I give it a 5 Star rating.. and im already planning to travel back to this resort...
Customer Rating: 

Barcelo Maya Palace
SLAVA G.
Jan 01 2019
Overall very good experience, nice hotel, variety of food, quality of drinks, politeness of staff. A few cons: Condition of the sand on the beach is very poor, they need add sand otherwise it feels like walking on gravel in some spots. Cappuccino machine did not work for several days at the beach bar (I know, minor thing but considering it was one of the busiest times of the year, I would expect it to be working). No drinks services on the beach (must be low on the staff). Again, not the end of the world but just comparing to some other resorts. In some other resorts the entertaining crew is very interactive with people around the pool and beach area, not in Barcelo Palace.
Customer Rating: 

Overall amazing, just one odd thing
ROME F.
Dec 27 2018
We absolutely LOVED Barcelo Maya Palace. The food was great, the room was beautiful and clean, everyone was very friendly and helpful, the beach was clear, it was overall amazing. The only odd occurrence was that one evening when we went back to our room around 8:45, two men were exiting our room. They had security on their shirts, but they didn't really say anything and stopped for a split second and then kept walking. I think they said something about the lock. I didn't ask them any questions because the whole thing just took me by surprise. I asked the front desk about it the next day and they couldn't give me any answers. He said he would ask and call in a few minutes. I don't know if he did call, because we weren't in our room. That was a little unsettling and honestly, because of that I probably wouldn't stay there without my husband, but besides that, it was great.
Customer Rating: 

If you have food allergies, see the resort manager
TAMI M.
Nov 08 2018
Someone in our group had a good allergy. We confirmed with the waiter what was in the dish our friend ordered. The waiter confirmed the ingredients and my friend ordered the dish. A few minutes after consuming some of the dish he started having an allergic reaction. I notified the staff and they brought us by golf cart to the clinic which is by the mall on the resort. It was $125, and all the could do was check his vitals. They suggested we go to the local hospital. We asked if they could take us by ambulance. They refused and said a taxi is cheaper. They called a taxi. None of us had cash, so the taxi left. I called the resort and explained the situation asking if they could shuttle us to the hospital and we would pay when we had access to our credit cards in our room. They told me no. They don’t shuttle. Someone in our group raced back to our room to get a debit card to then go to the ATM. Meanwhile, our friend is having a harder time breathing at this point. We finally get the $22 to go to the hospital. While at the hospital we are told they won’t coordinate with our insurance and will put a 3k hold on our credit card. We ask how much the bill will be and she said around 1000$ to 1200$. At this point out friend is feeling better. We decide to go to the pharmacy and see if we can get some medication. We get there and luckily found a customer who was able to help us. We explain everything to the resort manager the next day. They knew about the incident from the incident report we had to fill out. However, they lied and said we had a member of staff with us at all times. They gave our friend a paper to give to the wait staff explaining the allergy and then tried to have him sign a paper stating no one at the resort was liable. It was an awful experience, we felt like there should have been more help or assistance from the staff.
Customer Rating: 

TripAdvisor Traveller Reviews
Best staff yet.
CamillaKostenko,
Thu Apr 11 19:15:31 EDT 2019
Came here for our honeymoon. Best place ever. And the waiters are amazing especially Daniel Romero and David Guzman with the Mirador PM crew. Would definitely recommend to anyone and we will be coming back. Super happy with our stay

Wifi is a rip off
justicieros, Fort Mill, South Carolina
Thu Apr 11 14:14:37 EDT 2019
You pay big money to visit the hotel, and they want to charge you 13 dollars per device per night. That is ridiculous. Not even free wi fi in the lobby. For a family of 5 with 3 phones and and 4 tablets, that is 91 dollars a night. That is more than I pay for my house for one month. What a rip off. I was very disappointed about being nickled and dimed like this. And Barcelo advertises that you get Free WiFi if you sign up for their MyBarcelo program. Which I did, only to find out that the offer is not valid if you booked through a travel agency. Ridiculous.

Amazing Family Vacation!
Navigator030303, Akron, Ohio
Wed Apr 10 17:17:16 EDT 2019
Check in: This is my ONLY complaint about our entire trip. Check in takes too long and we didn’t get the room we booked. The front desk manager was not helpful at all and his only solution was to wait until the next day and move to a different room. They said it was the vacation companies fault the description was inaccurate and offered us nothing to compensate for the issue. Restaurants: As soon as you are done checking in make your dinner reservations. The hibachi restaurant has the longest wait so book that one first. Our favorite was Brasserie (French). Nelson is an amazing waiter! He took wonderful care of us both times we were there. We also really enjoyed Rodizio (Brazilian) and Caribe (Caribbean). Santa Fe (steak house) & Tokyo (Japanese hibachi), both which we would go to again. Skip Capri (Italian). All of the buffets had a wide variety of delicious food choices. Beach & Pool: both were amazing! Plenty of room to spread out and we didn’t have any issues finding chairs each day. There are parts of the beach that are rocky so I would recommend aqua shoes. The snorkeling was the best we have seen at a resort! We swam with sea turtles each day and saw a variety of fish and other sea creatures. The pool was huge and very clean. There is an adults only pool and Nayamin at the Cielo bar was extremely friendly and attentive! Overall the resort was amazing, the staff was friendly and attentive, the food was excellent and we would absolutely go back again!

Family Spring Break
katieA6104IH, Indianapolis, Indiana
Wed Apr 10 14:57:12 EDT 2019
Outstanding choice - restaurants are all fantastic, poolside service, beach, rooms - everything. The family suite was abolutely perfect for parents and two kids. Perfectly safe so you can truly let your guard down and let the children enjoy themselves too. Guest services also arranged great excursions. Best vacation ever! Look forward to booking again before moving on to a new destination!

Just What We Needed
jbreur1570, Salt Lake City, Utah
Tue Apr 09 11:09:41 EDT 2019
Loved how it was Spring Break and didn't feel it was crowded. Amazing property, where there were plenty of freebies such as kayaking, snorkeling, ping pong, shuffle board, pool, and more. There is a time limit understandably. You can pay to parasail, fish or snorkel from a boat and leave right from the property, and even swim with dolphins that are kept on site. They also have a free daily 20 minutes show with the dolphins around 11:30. Men must wear pants to the restaurants...seems a bit discriminatory as women can were shorty shorts. Buffet foods were okay, nothing seemed amazing. But it all tasted good. Not one of us in our party ever got sick. All the restaurants seems so clean and elegant, that you felt odd eating in your beach gear in the buffets. At the reservation restaurants the food was just fine too, nothing amazing. Staff always seemed hard working, kind, and eager to help you if needed. Amazed at employees maintaining the property such at the palm trees and bushes, cleaning up kelp and seaweed and even raking the sand!! Love the idea that tipping isn't required although we did when we had an amazing server or bell boy. Beach is small but feels extremely safe with how it is sheltered. Daily their were turtles swimming around us, and we noticed people feeding them bananas. There were extra activities on site we didn't do like miniature golf, nightly shows, a mini waterpark, and coaster. We loved nightly walks to dinner, you could take a bus, we found walking felt fast to the various restaurants and refreshing. If you stay at the palace you have access to all the restuarants, if you stay at the other sections you are limited to which restaurants you can go too.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe