Cancun

Barcelo Maya Palace


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Upgrade to an oceanfront room (based on availability), petit fours, bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

2019 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 12 & under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10387reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
If you have food allergies, see the resort manager
TAMI M.
Nov 08 2018
Someone in our group had a good allergy. We confirmed with the waiter what was in the dish our friend ordered. The waiter confirmed the ingredients and my friend ordered the dish. A few minutes after consuming some of the dish he started having an allergic reaction. I notified the staff and they brought us by golf cart to the clinic which is by the mall on the resort. It was $125, and all the could do was check his vitals. They suggested we go to the local hospital. We asked if they could take us by ambulance. They refused and said a taxi is cheaper. They called a taxi. None of us had cash, so the taxi left. I called the resort and explained the situation asking if they could shuttle us to the hospital and we would pay when we had access to our credit cards in our room. They told me no. They don’t shuttle. Someone in our group raced back to our room to get a debit card to then go to the ATM. Meanwhile, our friend is having a harder time breathing at this point. We finally get the $22 to go to the hospital. While at the hospital we are told they won’t coordinate with our insurance and will put a 3k hold on our credit card. We ask how much the bill will be and she said around 1000$ to 1200$. At this point out friend is feeling better. We decide to go to the pharmacy and see if we can get some medication. We get there and luckily found a customer who was able to help us. We explain everything to the resort manager the next day. They knew about the incident from the incident report we had to fill out. However, they lied and said we had a member of staff with us at all times. They gave our friend a paper to give to the wait staff explaining the allergy and then tried to have him sign a paper stating no one at the resort was liable. It was an awful experience, we felt like there should have been more help or assistance from the staff.
Customer Rating: 

TEST
Great Vacation in Cancun
RAFAEL D.
Aug 06 2018
We made travel arrangements for a group of 15 and stayed in 6 different rooms in the Michoacán and Oaxaca sections. The rooms were fantastic even though we didn't get the pool side or sea side views. We stayed at the Mayan section which gave us the ability to visit the other 4 resorts as well. Having the ability to visit all other 4 resorts was a huge plus for our group since it broke the monotony of having to stay in a single resort section. Everything about the stay was fabulous except that the beach was clearing up of sea weed infestation. I was told the entire Cancun area had the sea weed infestation because of the warm waters. We had to ask for the entertainment activities as they were not well advertised ... if the entertainment is a big thing for you. I would recommend the Barceló resort to anyone even though this is only my second trip to Cancun. Thre years ago we booked through apple for a group of 25 and the trip was fantastic as well.
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Excellent resort
DALE W.
Jun 26 2018
The only problem we encountered was seaweed. It was terrible.
Customer Rating: 

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Hotel Bar/Beach Service
ROBERT W.
Jun 23 2018
All the bars inside and out we were lucky to even get someone to wait on us. Usually there was only one person working and felt like you had to have money showing for a tip to get a drink. Considering the weather was bad so more people were at the bars, having only one person working was unacceptable. There was no beach or pool service at all.
Customer Rating: 

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KYLE P.
Jun 23 2018
We have been traveling with Apple for 16 years, of all the resorts we have been,Barcelo had the absolute worst service at the all the bars,buffet, and front desk. Very disappointed
Customer Rating: 

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Stunning large resort with all the amenities
KENNETH B.
Jun 19 2018
The resort was beautiful and the pool was amazing. You have everything you could need right there. Look the specialty restaurants and our room.
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Family Stay
RICHARD F.
May 30 2018
I'd recommend this resort for family vac.
Customer Rating: 

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barcelo maya grand
DENISE P.
Apr 29 2018
The hotel was fine, but the beach left a lot to be desired. The sand was very rocky and there was not umbrellas or anything to provide shade. It was very different from the last time we went to an all inclusive, everyone we encountered wanted a tip and were not shy about it. On the plus side, the staff was friendly and the rooms were very nice and clean.
Customer Rating: 

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Check in
JONATHAN C.
Apr 25 2018
I have been to this resort twice now in the last year. We loved this resort however both times we checked in they put us in a room with two beds stating the “hotel is full”. This time they tried to put us in the same Room as my parents stating there were two queen beds. However we paid for two separate rooms. Check in staff said “well come back at 2 and I’ll ask to switch you”. I was not ok with that answer and requested the staff to get an answer now instead. I was told there was a room that had a king bed in it. However it was on the opposite side of the resort away from my parents. We had thought about it and when we came Back To get our keys I requested we be moved closer. Again I was told “we are very full resort”. I do not think this is an acceptable answer. I booked 6 months in advance and should not be told it’s my fault the resort was over booked. They were able to find another room but our bags were taken to the other room. I spent over an hour searching for my bags all over the resort as they were delivered to the wrong room. Finally we planned a trip to snorkel with turtles through the rep from Apple however the rep 150% lied to us. They said it was on a boat and a lot of snorkeling with turtles and we would be back by 12pm as it was our last day. We get onto the bus and the tour guy tells us we are going to the caves first then turtles. However that was never told to us and we would have never done the tour if we were going into a cave as we had done that earlier in the week. We also got dropped off the resort at 2pm instead of the 12 noon we were promised even when we were picked up 25 minutes before our designated time. My significant other and I have shown much interest in getting married in Mexico. We have thought of doing so at Barcelo however I do not think after this past experience we would consider that. I actually would not recommend the resort to anyone else on the basis of the check in alone. It is beyond miserable and ridiculous.
Customer Rating: 

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Barcelo Maya Palace
JAMES T.
Apr 02 2018
Hotel was great. Awesome pools, bars, water park, beaches, accomodations were great, service was great, hotel was very clean. Food was only average.
Customer Rating: 

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Waiting time to check-in
NEIL R.
Mar 11 2018
We experienced a long wait to check in. Since we were a large group and there were people waiting on line to check in when we arrived, we waited on line a half hour to check in. I felt since they know we were coming everything should have been ready for a speedy check-in upon arrival.
Customer Rating: 

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TripAdvisor Traveller Reviews
Dinner at Caribe restaurant
Relax664868,
Thu Dec 13 15:55:30 EST 2018
The food and service was amazing!! The servers David Santo and Facondo Chan were even better!They were always there to help and made great suggestions from the menu. I would highly recommend this place

Wedding in a friendly Paradise !
ClaraO236,
Thu Dec 13 13:19:50 EST 2018
We did not ask (life) for a perfect wedding , however thanks to the Staff at the Barcelo Maya Palace, perfection was made, Alan Gonzalez, our wedding coordinator took great care of us from the pre planning stages and executed our event flawlessly!! The genuine friendly attitude of all of the staff made our trip and those of our guests a memorable one. THANK YOU!!

Always the best!
Mexico16, Minnesota
Thu Dec 13 10:33:33 EST 2018
Barcelo continues to impress, go above and beyond and spoil us! We will come back for the continued great service, exquisite meals and beautiful surroundings. Thank you Manuel at the Cielo! You were always so fun! David at the Palmeras, you always had a smile and a shot waiting for us. In the evenings we were always received so graciously and generously by the beautiful Maria and Yazmin at the Carey bar along with Jose who is a vibrant addition! Thank you all and we hope to see you all soon!! ~The Steichen's

Wonderful Experience
Daisy1948, Laredo, Texas
Thu Dec 13 08:57:14 EST 2018
We decided to take a trip with my whole family .We chose to spend our Thanksgiving holidays there. We totaled 17 people big and small . This is an ALL inclusive hotel that I didn't know , but some of my family did. I was surprised at the the immensity of this complex which consisted of 3 sections of different price range and quality. We stayed at the Maya Palace which with your bracelet gave you access to the other's installations. There is all kinds of fun things to do without leaving the complex. A variety of Buffet restaurants open at different time of day , so you have available food at any time. There are the Specialty Restaurants , which are there just by making reservations for certain nights . We enjoyed one each night. The Food was Delicious and all was included in the price and so were the drinks, alcoholics and non-alcoholics beverages .The service was excellent and the cleanliness of everything was impressive. There are a variety of things to do like a Mall with stores , bowling lanes , parasailing , 18 hole Put-Put golf , surfer paddling, swimming with the dolphins, jet skiing , and many more , and my favorite , The Spa , just wonderful offering different treatments which I just loved , all of these attractions do incur an additional charge , but they are there without leaving the complex. The only difficulty i can think of is the distance from your room to the beach and the different places, I love to walk so I didn't mind, and you enjoy seeing all your surroundings ,also a double Decker shuttle runs every 1/2 hour around all the different attractions and can be used to enjoy all they offer . All in all I came home very satisfied with our Family trip .Had a Wonderful Time !

Another great stay at the Barcelo Maya
Roam45963201807,
Wed Dec 12 12:51:43 EST 2018
This was our 4th stay at the Barcelo Maya. We are never disappointed. Lots of space so plenty of room for walking, great beaches, available tennis courts, excellent food and lots of variety in the buffets. Beautiful grounds and gardens. Lots of palm trees for shade. Good snorkelling off the beach in front of the Palace.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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