Cancun

Barcelo Maya Palace


Email | Share |
All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Upgrade to an oceanfront room (based on availability), petit fours, bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE OCEAN PREMIUMLEVL
This spacious Junior Suite of 45 m2 combines the exclusive location of the Premium Level area with views of the sea. Guests will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY JUNIOR SUITE
Bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds flat screen television, digitallycontrolled air conditioning, bathrobes and slipper and digital scale.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT PREMIUM LEVL
elegantly designed, intimate space. They also have spectacular ocean views which can be enjoyed from the loungers and hammocks on the 3 terraces. enjoy all the privilegesenjoy all the privileges and benefits of the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
A spacious room combining comfort with Caribbean elegance and also boasts beautiful views of the tropical gardens. Minibar with free daily refills of soft drinks, water, beer, juices and snacks.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL PREMIUM LEVL
Spacious junior suite that combines the exclusive location of the Premium Level area with a view of the spectacular swimming pool. Guests choosing this type of room will receive all the additional benefits offered by the Premium Level.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace:
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1667 Recommend
1667 past Apple Vacationers would recommend Barcelo Maya Palace to their friends and family
TripAdvisor Web Reviews
Based on 10036reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
WONDERFUL VACATION!!!
Discover746312,
Thu Oct 11 08:03:50 EDT 2018
What can I say, rhe resort is super clean and well maintained. The staff friendly and helpful. Many fun activities are available for all age groups. My special thanks to Bryan, Wendy, Carlos, and Julio of the activity team who made us feel so welcome and provided many fun things to do poolside. Even some rain did not slow down their enthusiasm!! Our dining experiences at The Coral Grill and Buffet were also wonderful, thank you to Armando, Selenetec, Cristian, Gasparino, Davis, Rosario. Food quality there and the a la carte restaurants were great. Thank you Barcelo Maya Palace!!!

Extremely clean and nice hotel lacking on some important services
smartquest, Miami, Florida
Wed Oct 10 16:50:39 EDT 2018
We went beginning of the October, no yet high season and the hotel was partially occupied. There are two salons that face the sea, with limited outdoor space and where you are able to enjoy the view, they have another salon by, with some outdoor space too; but they keep it closed in the morning during breakfast. It would be good to have more outdoor space, otherwise what is the point to have a restaurant by the sea if you have to be enclosed by walls and with a lot of tables (noise) around you. The breakfast food to our taste is average, although it has some fresh fruits and a lot of breads. One omelet station only, with sometime a long waiting line. 10 mins before breakfast is ending, waiters go around pushing as they say that breakfast is going to close, which I don’t see as a courteous treatment to guests, they just have to close the entrance, and let people go as they finish. We were seating at the lounge chairs at the beach and we never had anyone stopping by to see if we want anything to drink, even with the bars very close. Also, and this is very important to me, and I believe to many parents that go with their small children, there is absolutely no place serving snacks outside the restaurants, that means that if you are playing in the pool and you or your children are hungry and wet, you have to dress up and walk to a restaurant. I see this as an inconvenience; other hotels have snack places where you can grab a pizza or a hot dog, etc., as you are at the pool or the beach. The entertainment shows at night are average, some “artist impersonation”, a very limited “circus” function, and the highlight to us, is a trio called Il Divo that actually sings very well. Mini fridge in the room barely cool the beverage, which make the beers and other drink not appealing for drink, good for the hotel, bad for us. Now the good part of the review: The hotel facilities are very nice and well maintained, including landscaping. The staff is very friendly and always trying to please you, every time they are aware that you are upset with something, they try to compensate you somehow; to us, due to when we got to the room after check out, there was a very strong smell to bleach, they sent a maid to clean with hot water, and later they sent a champagne bottle. Another day, we had issues with the seating at breakfast; they sent the sommelier (Abimael) with a wine bottle to our table at the Caribe Restaurant. Abimael was very attentive during our visit to Caribe and Rodizio. THE HOTEL IS EXTREMELY CLEAN, YOU NOTICE THAT THEY HAVE PERSONNEL CONSTANTLY CLEANING EVERYWHERE, AND THAT IS TO US THE BEST IMPRESSION WE GOT FROM THE HOTEL Restaurants, we visited four: • Caribe (10 out of 10, kudos for Facundo the waiter, he was extremely attentive, the chef ( I believe his name was Armando) even went to our table and talked to use, when we sent our praise to him with the manager. We believe he has a future as a chef. They have an excellent and well-made Tuna Tuna Loin with virgin vinaigrette) as entrée. Majarete dessert was an interesting and tasteful choice. • Brasserie ( 6 out of 10).Potatoes in a plate were hard, they had a Lobster Cappuccino, that to us is a very bad designed plate, very far for what is a lobster bisque and not tasteful at all. The lamb rack very hard as well. Crème Brulee was creamy and tasty.The staff was attentive and tried to please • La Fuente ( 5 of 10). The salmon was so pale that didn’t look like Salmon, the presentation of the “tapas” as they called pieces of toasted bread with something on top, was not good. • Rodizio. (9 out of 10). Staff was very friendly and always trying to please you. The risotto was 7 of of 10, the meat was good. The entrecote was 8 out of 10. There are clean and big pools everywhere, the linen/pillows of the bed excellent, our junior suite was nice and clean. Housekeeping excellent, daily change of everything we went. Check in, fortunately was a breeze as there were no guest when we arrived around 2 PM on a Friday. Staff there was helpful, we booked all our restaurants at check in. The spa hydrotherapy that was included for us as premium level guests was a very nice touch in our stay. Very easy going staff there too. Our premium level also included room service 24 hours and late check out (noon)

Excellent choice!
srod28,
Wed Oct 10 14:06:53 EDT 2018
I first went to this resort 9 years ago. Since then, it's been one of my favorite resorts. I was very happy to return. Staff and quality of hotel met all my expectations! I would definitely come here again!

Great time at the Palace
Daniel G,
Wed Oct 10 07:40:10 EDT 2018
We (4 couples) stayed at the palace for 5 days, this was our first time at the Barceló resort. The room is big, spacious, bed is really comfortable, one night we felt a little humid but you can control the AC temperature which we did the following days. The mini-fridge provides water, soda, mineral water and beer (corona), not sure if it was only our fridge but the beer was not cold enough. What we loved about out stayed was the customer service in all the buffets/restaurants, specially to waitress Alberto Yam in the Coral Grill, great customer service!!!!!!. Nice huge pool, quiet intimate adult pool and great mini water park for kids. Great beach!!!!. Overall this resort does have everything, mini golf, bowling, mall, dolphin show, no need to go out of the resort. The only issue we experienced was at the night club, the smell at the club was not the most pleasant, smelled like they used old wet mop to clean the floor, we stayed 10 minutes and left to our lobby bar which we did ended up having a good time chatting and listening to the piano guy. We already planning to go back to Barceló not only as a couple trip but take the kids as we all know they will have fun with all the amenities that Barceló provides!

Beautiful Resort, Delightful Restaurants, the Ultimate All-Inclusive Experience!
Oliya Z,
Mon Oct 08 18:12:44 EDT 2018
I spent 10 days at Barcelo Maya Palace with my 3 year old daughter and my parents. It was a wonderful vacation for each member of our little travel party. My daughter had a wonderful time playing on the beach and exploring the fantastic splash parks. My parents were able to go snorkeling in the calm ocean water or relax by the beautiful pool. In the evenings we took the double-decker bus (a hit with my daughter) to one of the many terrific restaurants on the property. In the end, my family decided to return to the French restaurant for several repeat dinners. Not only was the food terrific, but our waiter Fernando, went above and beyond to take good care of my family's needs! Our rooms and the resort were spacious and clean. We did not take advantage of the many excursions the tour office offers because we had plenty to do at the resort, but there were lots of options. Before our return visit, I hope the hotel will consider some kind of slip-resistant flooring for the bathrooms near the pool. My daughter and I had a difficult time navigating the slippery tile floor after exiting the pool. Finally, I hope the hotel will reconsider the dolphin exhibit. During our September 2018 visit, 4 dolphins occupied a relatively small pool (as compared with the ocean from which they came). It just doesn't seem like a necessary "feature," given all the snorkeling and diving excursions.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe