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Barcelo Maya Palace Deluxe

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All Inclusive    

Exceptional Values!
Honeymooners: Room upgrade (based on availability), bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family: Families of 5 may share the minimum room category with existing bedding (two adults and up to three children 12 and under).
Extra Value: Receive up to a $3000 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.

Local Phone: 984-875-1500
Fax: 52 984 8751501
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
Room offers a preferential club premium location with oceanfront views. Separate bedroom features one king bed and a full bathroom. Living and dining room includes one day bed and guest bathroom. Large terrace is furnished with lounge chairs.
Other Amenities -
Air Conditioning
500 square feet, 2 day beds & king or 2 double beds, living room safe deposit box, LCD flat screen satellite TV, Internet connection (fee), Telephone with voicemail, Hairdryer, Iron and ironing board, Bathrobes and slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Features one king or two double beds, a private terrace with pool views, a living room with two day beds, 24-hour room service, VIP amenities, aromatherapy menu, free internet, and concierge services. Offers guests exclusive access to private club lounge.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
509 sq. ft., King or two doubles, Balcony, Ocean-view, Living room area with 2 single beds, LCD flat screen TV, Internet connection, Bathrobes/slippers. Club Room amenities included.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Barcelo Maya Palace Deluxe features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace Deluxe:
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
Game Room
Teen Disco
Children's Pool

Babysitting Fee: $
Advance Notice for Babysitting: Yes

Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
1363 Recommend
1363 past Apple Vacationers would recommend Barcelo Maya Palace Deluxe to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3574 reviews
What to expect

TripAdvisor Traveller Reviews
Best family vacation
Localtoo, Phoenix
Sat Nov 28 22:26:42 EST 2015
After researching resorts for a year, we booked this hotel. Let me say we had the best vacation ever! Two kids, 5 and 10 and we all 4 fit comfortably in a regular deluxe room. We loved the Barcy club for the kids and the pool activities each afternoon. Staff is wonderful and friendly and the entire hotel is so clean. We cannot wait to return again. Our traveling friends have stayed three times and continue to be amazed. Beds are great and not as hard as many reviews suggest. Food was great! Thank you Barcelo for such a perfect family vacation. We hope to return on 2016. Details: stayed in Oaxaca building 3rd floor which was closer to beach than other buildings. We Read all the reviews about Mochican building but we loved our area best. The buildings are built to withstand a hurricane so are very sound proof. Bring walking shoes. Lots to do at other resorts on property. Bring your own snorkel gear. Bring small bills for tips. Much appreciated but not required. If you have boys, buy soft swim shorts in gift shop to keep chafing from getting bad!!! Seriously all the boys under 14 were talking about this. More>

Thanksgiving week getaway!
CA35642, Ridgefield, Connecticut
Sat Nov 28 13:02:00 EST 2015
Great service, food and amenities for all the family. We will visit again! The hotel was very clean. Make sure to book the restaurant ASAP. The kids loved it. So much to do couldn't fit it in 5 days, which is a good excuse to return again. I've a world traveler and this is one of the best hotels I've visited. More>

Beautiful resort. TERRIBLE Service!
Christopher P, Watertown, New York
Wed Nov 25 23:05:31 EST 2015
We purchased the Family Suite for the week of Thanksgiving (Nov. 22 - 28). The resort itself has a lot to do for everyone (water slides, water sports, dolphin swim, golf, sports bar, casino, shopping, etc.). However, this will be the last time we come here! The rooms were not very clean and one of the bathroom toilets was clearly not cleaned as there was feces on it! Overall service everywhere was just plain poor. On check-in I was given our room key and told we were in building four. Okay? After speaking with several workers we finally found our room 30-minutes later. The next day we put out the sign to have our room serviced and no one ever showed up. The following day our room was serviced but they left us no towels or bathroom toiletries (we're a family of four). We asked for room service three times on day three. The maid came in at some point during the day and stripped our beds but never made them with new linen. We came home from dinner and shopping at 9:30pm to beds still with no bedding. When we called Housekeeping to explain what we needed they brought us towels and no sheets! After several calls our room was finally serviced at 11:00pm (we have a 2 and 4 year old). There was constant and a consistent lack of communication among staff. And then there was the food. For a resort of this quality, you would expect the food to be really good. It was no better than one of our own family dinners. The cooks were certainly not chefs. Most were young adults who were at best equal to those flipping burgers at a fast food joint. It's obvious staff on boarding needs attention along with food service and hospitality in general. Overall this was a very disappointing experience!!! More>

davidshauna, Grants Pass, Oregon
Wed Nov 25 22:29:45 EST 2015
This place is just amazing, it's situated in the beautiful Mayan Riviera, where it's quiet and private and lovely. The beach is fabulous, with fantastic snorkling- we swam with sea turtles, sting rays, and millions of fish- right at the resort! The pools were incredible, with baja benches and lounges everywhere, drink service and a swim up bar, the pools are just enormous, the children's pool is incredible with amazing structures and slides. The adult only pool is great also, very quiet and private with drink service. There is just so much to do here, you could literally never leave the resort and have an incredible vacation. From the moment we arrived we were treated like royaty, from the welcome drinks to the treats in our room, the wonderful bathrobes and slippers- just everything! I do recommend having the deluxe pass this allows you to go anywhere on the property, all resturants, pools, bars, definitely worth any price difference for the all star treatment. Our room was great with a king bed and living room area, and our balacany was perfect, very private and it came standard with the large wild iguanas that are everywhere in this region. The only thing that was a little strange was the shower design, no door allowed water to splash onto the floor of the vanity area, not really a big deal except it was a little slippery if we didn't mop it up quickly. The resturants were all very good, I do recommend getting reservations early, but even if you only ate at the buffets you would never run out of options or good food. There are just so many great things about this resort, and we have been to others and they just don't compare, Barcelo has this "resort wonderland vacation thing" down, they know what they are doing, and they do it better than most big resorts, for a pretty affordable price. We will go back again and again! More>

BEST hotel I have ever been to! Loved it so SO much!
María A, Province of San Jose, Costa Rica
Wed Nov 25 19:53:22 EST 2015
I stayed here with my kids for 6 days. From the first moment I loved it! Since you arrive the staff is very friendly, everyone always greets you with a welcoming hello and good morning. The rooms are fantastic. The beds are super comfortable. In our room their was a nice terrace and a very nice bathroom. Closets are big and have lots of space for clothes and shoes. The room comes with a safe. There is a large space for working. In this resort there is a kids club (Barcy Club) that is included. When our kids went they had loads of fun. The schedule of what they do is given to you, activities include: making cookies, face painting, mini golf, picnics, playing table games, theaters, talent days, drawing contests, pajama parties, bowling, etc. This club is for kids between the ages 4-12. Kids under the age of 4 are allowed to enter only if supervised by adults. Then there is another schedule for teenagers which includes: snorkeling tours, catamaran tours, beach soccer, basketball tournaments, water volleyball, surfing, archery, etc. The last schedule is the schedule in which anyone from any age can participate, this schedule includes: snorkeling tours, foot-tennis, stretching classes, archery, darts, ping pong tournaments, food contests, zumba classes, bingo nights, language classes, etc. This resort also gives you the option of loads of outdoor activities. Some of the free ones are: kayak, catamaran, snorkeling, paddle tennis courts, and water sports (there is even more than these!). Then there is swimming with dolphins, which you have to pay, but it is totally worth it, you also get to ride with them and play with them. The swimming pool is the best I have ever been to! It is ginormous and just amazingly awesome! There is even a bar in the swimming pool! There are tiny waterfalls inside. And for kids there is a water park with slides. For just $15 you can go to a even better water park for kids that is kind of like a boat, it is totally worth it. And with the coupons in your room only for $5 a day, or even better offer $10 for 6 days. In the swimming pools there is various games organized to make your experience the best possible. Now to the restaurants. So there are about six restaurants in the Palace Deluxe. There is two buffets called El Mirador and La Hacienda. They are definitely the best buffets I have ever been to, they both include a choice of lots of tasty, exquisite food. La Hacienda offers you typical Mexican food while El Mirador offers you like more everyday food (though it is delicious). Then there is the more luxurious restaurants which are: Brassere, Rodizio, and Ocean Caribe. This hotel is totally worth it and I really recommend it to everyone: friends, family, solo, etc. So if you go to Mexico you know which hotel to go to! More>

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating