Exceptional Values! Honeymooners: Room upgrade (based on availability), bottle of sparkling wine and continental breakfast in bed the morning after arrival (reservations required).
Family: Families of 5 may share the minimum room category with existing bedding (two adults and up to three children 12 and under). Extra Value: Receive up to a $3000 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.
The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.
You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.
Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.
Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.
Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!
Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!
Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities.
This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them.
Beach: The most beautiful white-sand beach along sparkling turquoise waters.
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
DELUXE JUNIOR SUITE
500 square feet, 2 day beds & king or 2 double beds, living room safe deposit box, LCD flat screen satellite TV, Internet connection (fee), Telephone with voicemail, Hairdryer, Iron and ironing board, Bathrobes and slippers.
Other Amenities -
Radio Alarm Clock
JUNIOR SUITE POOL CLUB PREMIUM
Features one king or two double beds, a private terrace with pool views, a living room with two day beds, 24-hour room service, VIP amenities, aromatherapy menu, free internet, and concierge services. Offers guests exclusive access to private club lounge.
Other Amenities -
Radio Alarm Clock
JUNIOR SUITE OCEAN PREMIUMCLUB
509 sq. ft., King or two doubles, Balcony, Ocean-view, Living room area with 2 single beds, LCD flat screen TV, Internet connection, Bathrobes/slippers. Club Room amenities included.
Other Amenities -
Radio Alarm Clock
SUITE OCEAN FRONT CLUB PREMIUM
Room offers a preferential club premium location with oceanfront views. Separate bedroom features one king bed and a full bathroom. Living and dining room includes one day bed and guest bathroom. Large terrace is furnished with lounge chairs.
Other Amenities -
Barcelo Maya Palace Deluxe features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace Deluxe:
Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie -
French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda -
Hacienda style Mexican buffet restaurant
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old
Babysitting Fee: $
Advance Notice for Babysitting: Yes
Water park for kids.
Vacations Customer Satisfaction Score
1363 past Apple Vacationers would recommend Barcelo Maya Palace Deluxe to their friends and family
We got a great deal with airfare for the Palace through Southwest Vacations. I'd read all the reviews within the past year and was preparing myself for let's say, not the most promising experiences. But seriously, after going, either the bad reviewers just had some bad luck or they are complainers and looking for stuff to complain about. Our vacation was fabulous!
Check in was smooth, painless and quick. The welcome drink was awful and cloyingly sweet but the lobby bar that's air conditioned is just across the room. The long wait times we read must have been in peak season. They delivered our bags fast too. I barely had time to take photos of the room when they were knocking on our door to deliver them. Which brings us to our room. 8247 (our friends were just across the way #8263). These are just their basic rooms at the Palace. We asked them to put our rooms close to each other. They did it without incident. We were close to the adult pool too. Our bar was stocked every day, our rooms cleaned too. Great service. We did tip $5 the second day with a handwritten note I left in Spanish thanking them and asking them to change the sheets and towels every other day. The 3rd day they even left extra towels. We had turn down service every night with chocolates while we were at dinner and a walk or out shopping, at the mall, casino, bar, etc. On the last full day we were there, it rained most of the afternoon, so part of it I sat out on the back porch watching the rain and reading. Then took a nice bath and got ready for dinner. I enjoy that they have covered walkways in some areas to and from the room buildings to the restaurants.
At first I felt a little overwhelmed with how big it all was, I mean really, the pools are huge, beach goes on forever and the buildings are long. But although there is a lot of walking, it wasn't bad at all. We all slapped on our Body Glide between our thighs and took off. Great scenery, beautiful landscaping and tons of people watching.
After touring the other parts of the resort (tropical & beach), those rooms and buildings are perfectly acceptable IF we hadn't stayed at Palace. Palace is superior in every way including the bars. You get premium liquor that's included. Malibu rum is my favorite by far and the only other bar that around the other resorts was the mall bar that would serve it to me along with every bar at Palace. All the other resort bars (tropical, beach, caribe) didn't have it. Beds were nice and clean. No stains. Very nice sheets and pillows. Security when we had a problem with our safe battery was super fast and as nice as could be. Asked my permission through every step of the way when they came promptly to fix it.
Although this is all inclusive, we like to tip a $1 or more when we're sitting a the bar for awhile. And although it's appreciated, we didn't get any less service if we didn't tip.
Very impressed with all staff from the early morning beach rakers, to room maid, sweepers, bar tenders, wait staff, head chefs, etc. We did not encounter any bad service...at Palace.
We'd decided not to do any of the specialty restaurants before we went but when we got there, my friend really wanted all of us to go to the Tokyo restaurant at the mall. We went to the concierge desk behind the lobby desk and signed up quickly. But the only time slot they had for THAT restaurant was at 9:30pm that night. Whatever. We're on vacation. We had a very early light dinner at 4pm then went to our reservation at 9:15pm. My husband didn't have pants since we didn't think we were going to go to any of the specialty so they pulled out several pair from behind the hostess podium up front. That was interesting...and odd. It was fun & good service but we preferred the buffets at the Palace.
Loved that we could walk down to the pier and rent paddle boards, kayaks, catamarans, and tons of other things for 30 min intervals. They weren't precise on these times and when it was up, there's no need to sign out as they do it for you. You also have a wear a life jacket for any of these activities, which is a little annoying but I understand why. Also you could do as many rentals as you wanted.
I understand about people talking about the Palace front of beach is rocky...more like coral. It's not that bad though...it has the best snorkeling with a family of turtles that feed every morning near the beach (grab a banana from one of the buffets). If you don't like all the fish and what-not, mosey on down to another part...it's like a whole mile of beach you have to pick from. TONS of chairs and the night beach walks we had were wonderful. Starting on Thursday nights, they have 1-4 beach weddings along the way. We got invited to a few throughout our stay because we were dancing on the walkway or on the beach. So nice but had to decline. That was pretty funny though.
Check out was easy. We did have to wait in line for 20 minutes and we'd called 1 hour before for our luggage to be gotten out of our room and transported to the front entrance (free) but it wasn't done. When my husband checked in with the bell hoppers out at front, they snapped to it and within a few minutes all our luggage was delivered. This was the biggest headache of our time there...and that was nothing.
Here's what I think needs improvement:
Beds are not the most comfortable, although there were no complaints from my husband...but I'm also spoiled with my tempur pedic.
If you have a room with a door connecting to the next room, if someone's in there, or the TV is on, you can hear everything.
On the weekends, the transport tractors need to be more consistent and more of them. One of ours even broke down.
I'd consider all the shopping to be a joke. Too high or no pricing with expected haggling, etc. Not fun to shop.
If you're needing matches or a lighter, don't go to the shop, it's $2 on a room charge. Instead ask a lobby bar waitress. They're free through her.
The night-time entertainment is a joke, even at the Palace. I couldn't take it, hence the nightly beach walks with drinks. Nightly bingo or dance lessons or karaoke would even be better. The Palace did have air conditioning and nice seating in their theater which was more than I could say for the other theaters.
Racks outside on porch for wet items are very nice (which is a plus), although I'll say that if your porch faces North, the racks on the East side don't make any sense since your wet items won't get dry with no air to circulate.
I could go on and on but will stop for now. This is now our favorite resort that we've stayed in around the world! Can't wait to go back.
Top Excellence at the Barcelo Maya Palace!
Gloria C, North Chicago, Illinois
Mon Oct 12 15:14:14 EDT 2015
This was my first time to the BMP in Riviera Maya. It was a wonderful time spent with superior quality food, beverages and accommodations. All staff was very attentive to all our needs. Pool side entertainment was fun and made our afternoons exciting. They provided excellent service upon check-in and reservations were easy for the ethnic restaurants. Evening entertainment proved to be quality shows! Easily a place I would choose to go every year!
Barcelo Maya Premium
Fri Oct 09 21:47:53 EDT 2015
Took the whole family for a beach vacation. Overall, pretty nice place. We had the best rooms at the resort which we paid dearly for. Room 8511. They had a great view and were close to the beach with beach view. Very clean, good maid service and all you wanted to drink in the fridge. They had plastic over the beds under the pad and every time one of us move, the noise woke the other up. Pools were great but shallow and bars in the pools were excellent. Hotel arranged transportation from the airport and it was also excellent. 1 hour 25 min ride. Everything required a lot of walking.
If you want internet, this is not the place for you. One connection per room and didn't work half the time we were there. We had problems with the air conditioner, but they came and fixed it twice. (It was very hot and humid). Restaurants were OK, My favorite was the French restaurant. The others I ate at were OK, but nothing to write home about. The buffets featured a lot of different things, enough to satisfy but nothing really special. My biggest problem was with the tour company at the hotel. We hired a private van and driver to takes us to the ruins and to swim with the turtles. Although the van was fine, the driver was a bit confused as to where things were. We went first to the ruins which were good but very crowed. We ended up on a dirt road full of pot holes in some national park, where the driver thought the turtles were. After 3 hours of bumps we went back to the hotel. I complained but they did nothing. This was Mayoland tours downstairs in the main lobby. Other that ruining one day of our vacation, all else was OK. One last thing. The hotel led me to believe that the $3000 in coupons was just that, but it was only a come on and give you only discounts if you used those services. I Would probably not go back to this resort again, but that just me.
Thu Oct 08 12:33:30 EDT 2015
This was our second time at BMP. We are so glad we returned. Because we are mobility impaired, I did email in advance requesting a specific building and a specific building side and a specific floor. None of our requests were honored, but everything turned out OK and our room was ready quite early on the day of our arrival.
The rooms are clean and spacious. The beds and pillows were so comfortable that we never once got up early enough to watch the sunrise on the beach. The shower was zero-entry and huge. Yes, it is a long walk from most of the rooms to the lobby or the restaurants, but you are either walking in beautiful hallways and courtyards of a building or under a covered walkway out of the hot sun. Don't wear flip-flops from the dollar store and you will be just fine.
We never once had a problem finding chairs around the pool no matter what time of day it was. Some sections of the pool were louder and more lively than others, but it was always possible to find a quiet spot to just float in your floatie and read a book and chill. The bartenders at the pool bar are fast and friendly, and there is also waitress service around the pool.
The food was great - every meal, every day. Don't pass up the soup or the soft serve ice cream or the fresh churros or the ceviche. Don't load up your plate all at once - you can go back again. Try new things. Who am I kidding? - don't pass up anything. One night for dinner I had gnocchi in red sauce (AT THE BUFFET!!!) and it was better than the gnocchi at Rosebud in Chicago.
The employees are this resorts best asset. Every single one was polite and friendly and professional. If you are the type of person whose vacation will be ruined by the lack of washcloths in your bathroom or a missing tile in the pool or the lack of wi-fi, please stay home. There is no room for your negative energy here. The whole place just sparkles. We can't wait to go back.
Second of many visits excellent again !
Csajgwatkins5, San Francisco, California
Thu Oct 08 00:10:00 EDT 2015
Second trip to Barcelo Maya Palace and again it was excellent on all levels. We did do lots of excursions and activities this time around as opposed to last time. We stayed 3 days longer as well. Our family of five and 3 other couples that we brought with us this time stayed at the Palace and each person had nothing but great experiences and comments as well. We were so proud to be able to show our friends our favorite place to stay in Cancun. The different things they added since last year was the beautiful Maya Mall with high end type of stores, Strykers sports bar ( $15 per person per game for bowling ! was outrageous, we passed on that ), the new Kyoto and Trattoria restaurant in the mall was excellent. There was also a wave pool that is not included in the all inclusive set up. We did take our 10 year old to the Club One in the mall which is a nite club type setting for kids 8-12 with DJ etc, my older sons went to Jaguar Club for the 18 and over set. We did the Sea Doos twice which was $60 for 30 minutes it was a blast. We also did the 45 minute encounter with the dolphin which my daughter absolutely loved. We did do the Aventuras Mayas excursion which was worth every penny ( see my review on that).
I did have to switch our room on the first nite because of an ammonia type smell coming from the a/c vent. The housekeeping supervisor came in and opened the vent and put some drops of lavender oil on the filter but then it just smelled like ammonia with lavender. The promptly offered a new room that first nite. Once in my new room the next morning the hallway vent began to pour not drip but pour water out of it. We did let maintence know and they fixed it right away while we went to have breakfast. Other then the water on the tile which we threw towels on it wasnt a big deal. Seems like maintenence or A/C problems. It happens. Other then that everything was great. palace deluxe had free wifi but other friends not getting palace deluxe had to pay $12.00 a day.
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