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Barcelo Maya Palace Deluxe

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All Inclusive    

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Exceptional Values!
Honeymooners: Room upgrade (based on availability), petit fours, bottle of domestic champagne and American breakfast in bed the morning after arrival (reservations required).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).
Extra Value: Receive up to a $1000 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.

Local Phone: 984-875-1500
Fax: 52 984 8751501
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
Room offers a preferential club premium location with oceanfront views. Separate bedroom features one king bed and a full bathroom. Living and dining room includes one day bed and guest bathroom. Large terrace is furnished with lounge chairs.
Other Amenities -
Air Conditioning
500 square feet, 2 day beds & king or 2 double beds, living room safe deposit box, LCD flat screen satellite TV, Internet connection (fee), Telephone with voicemail, Hairdryer, Iron and ironing board, Bathrobes and slippers.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Features one king or two double beds, a private terrace with pool views, a living room with two day beds, 24-hour room service, VIP amenities, aromatherapy menu, free internet, and concierge services. Offers guests exclusive access to private club lounge.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
509 sq. ft., King or two doubles, Balcony, Ocean-view, Living room area with 2 single beds, LCD flat screen TV, Internet connection, Bathrobes/slippers. Club Room amenities included.
Other Amenities -
Air Conditioning
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Barcelo Maya Palace Deluxe features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace Deluxe:
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
Game Room
Teen Disco
Children's Pool

Babysitting Fee: $
Advance Notice for Babysitting: Yes

Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
1543 Recommend
1543 past Apple Vacationers would recommend Barcelo Maya Palace Deluxe to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4757 reviews
What to expect

TripAdvisor Traveller Reviews
Vow renewal
timmonsstephanie, Wadsworth, Illinois
Thu Aug 25 10:08:17 EDT 2016
My husband and I came here for our 10 year vow renewal ceremony held on the grounds of Barcelo Maya Palace Deluxe. Huge thanks to Guillermo Sierra our wedding coordinator for putting everything into order, he did an AMAZING job. Although, he does need his own credit card terminal. The wait times to check in to the Platinum check in is crazy. They need more employess for checking customers in, we waited nearly 1 1/2 hours to get our room key to check in, which is a little frustrating after traveling all day. Besides that, everything was great. I highly recommend this resort for anyone and especially families with children. So much for everyone to do, there would be no reason to have to leave the resort. Rooms were gorgeous, everything was clean, food was pretty good, and staff was excellent. Def. felt like PARADISE! More>

Barcelo Maya Palace Deluxe family experience
Antonio A, Setubal District, Portugal
Thu Aug 25 09:44:24 EDT 2016
Suggestions for future improvement: 1. Availability of food after 11pm on Barcelo Palace and not only in the Maya Mall bowling complex. That will be useful both for adults and children when arriving late from tours or parks activities. 2. Wi-fi access should be multi-device and free of charge in a 5* hotel / resort. This paid procedure is not in accordance with the rate of such hotel. 3. My experince on the Barcelo transfer to and from airport was not positive: 1. More than 30min on departure delay and already inside the van 2. I was left in wrong terminal in the Cancun airport and did need to pay for a taxi for the correct terminal 3. No assistance inside airport from Barcelo up to transfer. More>

Great place !!
Jennifer R,
Thu Aug 25 09:22:35 EDT 2016
This place is amazing! All inclusive! Food and drinks amazing!! Beach is beautiful! Staff very helpful and nice, restaurants are great a mix of everything. Something for every age, pool staff kept everyone entertained, Enrique was fun and entertaining!! More>

my new home
francopas, southend on sea
Thu Aug 25 06:07:14 EDT 2016
cant say enough about this place. we have been 3 times to the Palace and overall 5 times to the whole complex. the staff are great, the food and drink is fantastic and the beaches, yes beaches, they have more than one is beautiful. there is so much to do that you will never need to leave the complex but if you can tear yourself away there is so much to see and do, we always made a point of visiting xcacel beach only 15 mins away by the public local mini-bus service which is a hidden turtle sanctuary with the softest white sand you could ever feel and most times we were the only ones there. you may read some negative reports about the resort but every resort will get the odd negative report, all i can say is we have been 5 time and will always come back, there have even been the odd mishap during our stay but the staff are fantastic at resolving any problem. if you are able to go to mexico then this is the place to stay. More>

Great, but some work left
Brian L,
Wed Aug 24 17:26:33 EDT 2016
I stayed the 1st week of August 2016. Some things short to make it perfect. Room: desk lamp not working, closet door not sliding, clock resetting itself to 1pm every couple of hours, no bed lining for sofa beds when we arrived, fridge did not keep drinks cold at all (had to constantly go get ice). Staying in the first floor is a huge plus since you will be going in and out dozens of time. Restaurants: Service is a little slow. Expect to spend 70-90 minutes since arrival to finish. We tried 5 restaurants with reservation. Best are the French and Brazilian. By far the worst is the Spanish one, we actually had to go over to the buffet next door to make it up. Make dinner reservations when you arrive. They book very quickly. Dress code is real, and people do dress up. I did see a few guys without a collared shirt but none with shorts. I first complained about wearing slacks during my vacation but it actually felt good because they are all pretty classy places. The buffets are very good, and they all have different themes per day. The grills by the pool are way better than I expected, they offer a large variety of food. Check your restaurant schedule before you walk 10-15min and find it is closed. Service: Almost everyone offered great service. There were a few occassions that we met employees that definitely didn't feel like working. The employees at the kayak area were the worst. Overall, the employees at the Palace Deluxe area were superb, and the quality seemed to go down the further you go from the Palace resort. Shuttle service was pretty decent, we never had to wait more than 10 minutes for the next bus. Entertainment: they have shows at 3 different theatres per night. Request a weekly show schedule, some of them do repeat. The Michael Jackson show is by far the best. The very best of the resort: get the Club Premium. It definitely made a huge difference for us. Check-in is done in an office environment with AC. Otherwise, you will be sweating in 90 F degree with 90+ humidity while standing in line. You get personal access to a full bar with all kinds of liquor (yes, you get to make your own drinks) plus a wide variety of snacks, sofa, large TV. You get to come back any time to get food or drinks if you don't feel like going to the buffet or grill. It also gives you free wifi, room champagne and tequila, free room service, about US $150 in credit (we used them for bowling and fees for surf n ride). I actually like that they charge for things like this; otherwise, it would be full of people. The very bad of the resort: The beer is always luke warm. Stick to cocktails with ice and blended drinks. There is a pool rule about not reserving spots, but it's never enforced. By 8am-9am, all the good pool lounge areas are taken when there is pretty much no one inside the pool. Everyone comes out late at nights or before breakfast and puts their towels, books, flip flops, whatever, to hold on to their favorite spots. Must do: Swimming near the pier. Get some fish food from the store and expect like hundreds of fish come after you (be careful because they nibble hard). More>

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.