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Barcelo Maya Palace Deluxe


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The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barcelo Maya Beach resort complex: the luxurious all-inclusive, Barcelo Maya Palace Deluxe. It's all here: a postcard-worthy backdrop for your perfect vacation, complete with the lush, tropical landscapes, powder soft sands, and sparkling turquoise hues of the Caribbean.

Every room at the Barcelo Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite.

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath. If you wish to purify your energy or just relax, these traditional spa services will rejuvenate you.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing, and then back onto the white sands for some beach volleyball!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi with a cool drink and a snack from the beach grill. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barcelo Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barcelo Maya Beach Resort complex. Stay at one, play at all! It's all here.

Exceptional Values!
Honeymooners: Room upgrade (based on availability), petit fours, bottle of domestic champagne and American breakfast in bed the morning after arrival (reservations required).
Family: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).
Extra Value: Receive up to a $1000 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 266.3 CARRETERA CHETUMAL PUERTO
RIVIERA MAYA, QUINTANA ROO
QR

MX
Local Phone: 984-875-1500
Fax: 52 984 8751501
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

3 swimming pools with whirlpool and waterpark area for children.
Golf: NEARBY
9 and 18 hole golf courses located at Playa del Carmen and Puerto Aventuras.
Holes: 18
Tennis
Number of Courts: 1
Lighted Courts: 1
Court Fee: Floodlight charge
Raquet Rental Fees: complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Complimentary
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Delight in unique architecture inspired by authentic colonial buildings. The Barcelo Maya Palace offers discerning guests an all-suite property. Step into your relaxing oceanfront sanctuary to be greeted with calming decor accented by plush amenities. This all-inclusive hotel, part of the Barcelo Maya Beach Resort. Guests have exchange privileges and access to the entire Barcelo complex, including a la carte dining at all three resorts. Children will enjoy a waterpark designed just for them. Beach: The most beautiful white-sand beach along sparkling turquoise waters. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Reservations required for all a la carte restaurants-subject to availablity. Each room will receive 1 a la carte dinner per night. Poolside waiter service for food/drink is not included in the all-inclusive plan, and will be charged as a room service fee.
ROOM TYPES
JUNIOR SUITE OCEAN PREMIUMCLUB
509 sq. ft., King or two doubles, Balcony, Ocean-view, Living room area with 2 single beds, LCD flat screen TV, Internet connection, Bathrobes/slippers. Club Room amenities included.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE OCEAN FRONT CLUB PREMIUM
Room offers a preferential club premium location with oceanfront views. Separate bedroom features one king bed and a full bathroom. Living and dining room includes one day bed and guest bathroom. Large terrace is furnished with lounge chairs.
Other Amenities -
Air Conditioning
Fan
Bathtub
Kitchen
DELUXE JUNIOR SUITE
500 square feet, 2 day beds & king or 2 double beds, living room safe deposit box, LCD flat screen satellite TV, Internet connection (fee), Telephone with voicemail, Hairdryer, Iron and ironing board, Bathrobes and slippers.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL CLUB PREMIUM
Features one king or two double beds, a private terrace with pool views, a living room with two day beds, 24-hour room service, VIP amenities, aromatherapy menu, free internet, and concierge services. Offers guests exclusive access to private club lounge.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Barcelo Maya Palace Deluxe features 1 meal plan options:
All Meals, Drinks & Tips-Guarantees that each room will receive 1 a la carte dinner per night, meaning guests may eat a la carte every night.
There are 6 Restaurants at Barcelo Maya Palace Deluxe:
Le Brasserie - French a la carte specialty restaurant. Open for dinner. Semiformal dress code.
Rodizio - Brazilian a la carte restaurant. Open for dinner. Semiformal dress code.
La Hacienda - Hacienda style Mexican buffet restaurant
Mirador - International buffet
Coral - Snackbar/grill restaurant
Caribe - Caribbean a la carte specialty restaurant. Open for dinner. Semiformal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Variety of activities organized by the entertainment team. Tennis court, multifunctional court, basketball, soccer field.
Nightly Activities & Entertainment:
Live shows with professional dances in the theater/discotheque (adults 18+), lobby bar with musicians (scheduled dates).
CHILDREN'S PROGRAMS
Barcy Club with children's pool and water games
Applicable Ages: 4-12 years old

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool

Babysitting Fee: $
Advance Notice for Babysitting: Yes

Water park for kids.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1543 Recommend
1543 past Apple Vacationers would recommend Barcelo Maya Palace Deluxe to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3700 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Fantastic Vacation!
a1306m, Toronto, Canada
Sat Feb 06 12:35:49 EST 2016
This was our first all inclusive vacation in years, and it was great. We had been booked into the Colonial, however when we arrived, they were overbooked and we were moved to the Palace. Little did we know when we booked, there was a country music festival on the grounds (the other end of the resort past the Caribe/Beach), and the 5 resorts were at capacity. Amazingly, all of the amenities were not crowded. The pools were not crowded, there were always lounge chairs and hammocks available, and seats in the buffets were always free. Speaking of the buffets, the food was quite good - both selection, flavour and quality. Also, the staff in the restaurants were fantastic. In fact, we would always seek out one specific waiter - Yhashua. What a lovely young man. He is taking schooling on his days off for hotel management, and when we return in a few years, we hope to see him in a supervisory position! Also, whoever put Luis in charge of the 2pm pool entertainment was a genius - he was hilarious. Loved playing bingo with him, and my husband played pickup volleyball with him as well. The pools were very nice. I had the lap pool all to myself in the mornings. There were 2 gyms, 1 in the Palace and one near the beach by the Colonial/Caribe. That gym was far nicer and bigger than most gyms I've see here in Canada. It was obviously new, and the equipment was top notch. The room itself was also very nice... but we didn't spend much time in it. We did 3 excursions - Xel-ha, Rio Secreto and Ek Balam/Cenote - all of which I would recommend. We also snorkeled in the ocean right off the beach. There were lots of fish, and large sea turtles. Definitely bring your snorkel gear if you have some! We ate at 3 of the specialty restaurants - the Italian in the mall, the Brazilian in the Palace, and the French in the Palace. By far, the best was the French! If you get the chance, definitely eat there. We didn't think it would be for us, but everything there was amazingly delicious, and the staff were fabulous! All in all, great vacation, and we would return again! Now that we've experienced the Palace, it would be the resort of choice on our return trip. More>

Stay away from this hitel
Gabriel L,
Fri Feb 05 23:27:30 EST 2016
I came here as a part a business and pleasure trip. My first disappointing was the room service is not included. Also there's no free wifi internet. The people front desk were so rude. I asked to one of them for a new card key since I leaved mine at room and he told me new card key would cost me. Awesome! The beach is full of rocks make it impossible to swim. Food were average. For the price is a really bad place to spend your dollars. More>

TERRIBLE RESORT, STAFF, SERVICE
Dave D, Albany, New York
Fri Feb 05 13:49:04 EST 2016
I would not recommend this place to anyone. We arrived to our Palace Deluxe suite, and the room was like a musty basement. It smelled like mildew and the air conditioner was clearly not functioning properly. We immediately complained to the front desk, and they told us this was normal due to the humidity and they were unable to move us. After further inspection, we noticed black mold all over the room walls. The resort still refused to move us because there were "no other rooms available at this time". So we were forced to stay in a room with black mold for 6 days. More>

Three Great Visits and Counting
rnmn528, Lacey Township, New Jersey
Thu Feb 04 18:35:30 EST 2016
We stayed in the Barcelo Maya Palace November 2 - 12, 2015, as a family of three. This was our third trip there, each one being in either early November, or in later April, after Easter to take advantage of lower occupancy, lower rates, and more temperate weather. This trip, the weather forecast was for much rain, but it only rained on and off for one of our 10 days, and two short mid-day showers after that. The weather there always seemed to be better than the forecast, with most rains either being early morning or of short duration. The constant offshore breezes kept us cool even during the warmer days. ARRIVAL: Upon our pre-noon arrival, we were one of two families checking in (one of the perks of slow season vacations), and were brought a cool drink as we checked in. The room was not ready, but we were quickly given our wristbands to begin enjoying our stay. We changed into beach wear before our bags were secured and held. After lunch and a brief walk around, we returned to check-in and confirmed the location of our room. In this low occupancy time, they were very accommodating, and got us a room up close to the beach where we spend most of our time. For us, the Oaxaca building is the best choice. It is closest to the ocean, and although it is considered the smoking building, we have smelled neither smoke nor musty odors in any of out three stays there. The Michoacan (non-smoking) is the other Palace choice, but the large pool separates it from the ocean, and it is therefore further from the ocean. The pool view however is very nice if you were more of a pool person. ROOMS: Our room was not Club Premium, as we never felt that the added amenities were of value to us during these slower times. Probably the most important perk of Club Premium is room choice, but during this time, we got a room by the pool and ocean with little difficulty. Rooms further back on the resort can be quite a walk, so it is better to ask up front before going to the room and being disappointed. Our room was prefect, with comfortable beds, including the two sleeper couches. There were plenty of towels and bath and shower products. The refrigerator was not very cool upon arrival, but by keeping the cabinet door open and allowing the heat to escape, it helped a bit. Our second floor pool view and its close proximity to the ocean was perfect, thanks to the very helpful check-in staff. MEALS: When considering all of the buffets, a la cartes, grills, and the sports bar of all five resort areas, there are about 23 dining options. We immediately found the concierge next to the front desk, and had no wait nor problem in booking any of the a la cartes at our chosen times. We have heard that this can become more of a problem during busier times, but have not had any difficulties with this. The 3 a la cartes at the Palace (Brazilian, French, and Seafood) are about the best anywhere on the resort, so we began with those. You can book 3 on you first day, 3 more on your second day, and so on each day until all of the desired a la cartes are chosen (no limit). We only dined at the buffet one night to enjoy the unlimited lobster on seafood night. The concierge can inform you of the various theme nights before you choose your a la carte dinners. We enjoyed many a la cartes during our stay, including the new Italian and Japanese at the Maya Mall, but we repeated the ones at the Palace, as we already knew how great they were. The staff were genuinely happy to see us return. STAFF: The staff there are some of the most friendly and helpful that we have encountered. We were always greeted with a friendly "hola" and they were happy to answer any questions. The language barrier was not much of a problem, as most of the staff that encounter the guests can speak English, plus often a few more languages. They were all very happy to pull out your chair, carry your plate, get you a drink, etc., all without anticipation of at tip, but be did tip anyway. As a general rule, we did bring at least $10 per day for the wait staff, bartenders, bellboy, etc. It is truly appreciated by the staff who put in such long days. BEACH/OCEAN: This is about the best overall beach that we have been to. There are some coral areas, so we did bring sand shoes, but never wore them. The coral attracts much sea life and the snorkeling is great. If you like to snorkel, you may want to bring your own gear, as the shop where they lend it out is a good walk away from the Palace (toward the center of the complex), and they only lend it out for about and hour at a time. We did not really need fins there, so just a snorkel and mask were enough as we didn't want to haul the fins aboard the plane. We swam with many colorful fish and sea turtles. Just a bit of bread from the buffet will attract hundreds of fish, and the turtles ate bananas right out of our hand. You can also find areas that are more sandy, for sitting at the beach and swimming. The beachfront is so large that you can find almost any type of area you want (sandy, coral, shaded by palms, wavy, calmer). They do not provide palapas or umbrellas on the beach. but you can find shade beneath the mature palms. One negative is that they tend to trim the palms excessively at times, making the only shade on the beach hard to find. Not a deal breaker, but why not leave some palms in the area untrimmed for those who desire shade? New lounger were being brought in while we were there, and were way more comfortable than the older ones. We never had any trouble finding any loungers at the beach (or pool) during our low peak time stays. There are so many loungers at the beach, that this may never become an issue there. POOLS: The pools were very large and clean. There are water structures of every kind, from the huge waterfall wall, to volcano fountains, bubble seats, deck mounted jets of various kinds, and elegant stainless steel spouts. There are also tiled lounger built right into the pools, some covered and some not. The swim up bar was well stocked with many top shelf brands as one would assume at a Palace hotel. It was never crowded anywhere during our stay. There were many loungers around the pools, and many were under covered awnings with some hammocks intermingled. With the ocean breeze, it was always comfortable underneath the awnings. BUILDINGS/GROUNDS: They are constantly cleaning, scrubbing, and power washing everything, including raking the beach. An early riser may be amazed to see how many staff are out there getting things cleaned each day. The lush vegetation is what is very attractive to us, and it is everywhere. We enjoyed all of the native birds and iguana that we saw walking along grounds. We only wished that we could have seen more coati there. The one form of wildlife that we were happy not to see on any of our stays were mosquitoes, especially in light of the most recent reports of mosquito borne illnesses. THE COMPLEX: The resort is large overall and provides for many things.. You will not really need to leave the resort if you don't care to. As a Palace guest, we had full access to all 5 resort areas (Palace, Tropical, Colonial, Caribe, and Beach). Although the Palace seemed to have the best of most things, the pools, kiddie pools, bars, theaters, and restaurants at the other areas were very nice and worth visiting. Sitting at the beach area between the Palace and Tropical allowed us easy access to the nice pools and almost-on-the-beach grill of the Tropical. The walk to lunch there was much shorter, but the menu was a bit more limited. There is also a Dolphinarium near the center of the complex and close to the Maya Mall. There you can watch the show for free, or participate for a fee. The Maya Mall has the two additional a la cartes, and the Strikers Sports Bar, open 24 hours with hot and cold food, plus bowling and arcade games (extra fee). There is also mini-golf (extra fee at night) and a pirates water park and flow rider (both extra fee). The three kiddie pools are located by the hotels and are always free. ENTERTAINMENT: There are daily activities by the pool and sometimes on the beach. This could include bingo, pool volleyball, and beach and pool aerobics. This could get loud at times, but you could always seem to find a more quiet place as the resort is so large. There is a different show in the theater every night and the entertainment crew are very talented, but often the entertainment selections are a bit dated. The best were the Michael Jackson related shows and the circus. They seemed to have done away with a less popular show, which had contestants trying to win points by collecting shoes and belts from the audience. Fun for contestant, by audience began to leave, not wanting to be bothered for their personal items, only to have to retrieve them later. A Rock Show, as we had on a previous visit to another nearby resort, could vary things up somewhat, and although difficult to please everyone, it was the best attended event of the trip. The disco opens after the theater show ends, but we did not attend it this time. It is also at the center of the resort and a good distance away. The shuttle will take you there, but it would have been nice to have some late night activity at the Palace, other than just the lobby bar. IMPROVEMENTS: During our times at this resort, we have seen several of the negative comments addressed. There were many comments on uncomfortable mattresses, and the process of replacement has given us comfortable ones. Uncomfortable beach and pool loungers have been upgraded. There is now a convention center at the Palace. Hopefully that will end the closing of the theater on nights when the conventioneers used to have sole use of it, to the exclusion of other guests. Presently the most frequently voiced negative comment seems to be directed to WIFI. At present, it is only offered free at the Maya Mall from 10 AM until Noon, daily (extra fee elsewhere). If it can be turned on for 2 hours, why not 24 hours? Who wants to spend a nice day walking so far to the Mall, only to have it turned off while using it? Why not leave it on 24/7 so that it is convenient for everyone, especially after dinner, while you may be at the Mall anyway? Also, why not have at least some free wifi time at the Palace for those who are being charged the most. This should be an "all inclusive" convenience for all, and not just another extra fee amenity. Shade on the beach should be provided. If palm trees are to be the answer, then the trimming of them could be managed where only sections are cut, leaving full palms in areas for those who desire them. CONCLUSION: For us, this is the best place for our tropical vacations. The resort is big enough to provide most things that we wanted without having to leave. We were able to take long beach and resort walks without leaving the complex, and were able to stop for food and drink anywhere along the trip. The Palace itself is also complete enough that we didn't need to walk to far to get most things that we wanted. All of our experiences were during the slower times of the year, and we will look to repeat that in the future for a more elaxing stay. It is nice that we can afford to travel during these times and find that the many negative reviews occur during the busy times, when staff is more in demand and amenities are overcrowded. Hopefully, by our next visit, the wifi issue will be resolved, entertainment will have improved, and the shady palms will have grown back without further trimmings. If not, I am sure that we will still have another great stay at this wonderful resort. More>

My first visit to Barcelo Maya Palace Deluxe
EmilyK224401, Chicago, Illinois
Thu Feb 04 15:22:03 EST 2016
Spacious, clean, professional...great food selection...nice beach...(witnessed/felt love at first site ;D)...maybe will come back next year same time. stayed from 1/27/2016 to 1/31/2016. All in all, had a great experience. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating