Cancun

Barcelo Maya Beach & Caribe


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All Inclusive    

Exceptional Values!
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Oceanfront (based on availability), fruit basket, bottle of sparkling wine and Continental breakfast in bed the morning after arrival (reservations required).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Ideal for families, couples, and scuba divers, Barcelo Maya Beach & Caribe is located on what is commonly considered the finest stretch of pristine beach in Riviera Maya. Stroll through the abundant, Mayan inspired grounds or dive and snorkel in the glass-like ocean, exploring the second largest barrier reef on Earth. If you prefer fresh water, there are two expansive pools, each with its own Jacuzzi to ease away your cares. This lush resort complex is conveniently close to one of the most popular tourist attractions, the 3000 year-old ruins at Tulum, the only Mayan archeological site on the Caribbean coastline.

With accommodations decorated in the purest Caribbean style, these cheerful rooms are comfortable, open, and all have a balcony or terrace overlooking verdant gardens or the azure sea. Enjoy access to international dining in sixteen restaurants including four distinct buffets, Mexican and Spanish cuisine, four beach restaurants, plus access to fourteen bars strategically located throughout the complex. You'll never be hungry because the Barcelo All-Inclusive program offers 24-hour availability of snacks, meals, and drinks.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and the luxurious U-Spa. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's nightclub. In addition, you are free to access facilities in the pools and beach area of the Barcelo Maya Colonial & Tropical, immediately adjoining your hotel.

With something for everyone, Barcelo Maya Beach & Caribe awaits your family for the vacation of a lifetime!

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Find more information about Barcelo Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is 40 miles south of Cancun Airport, 15 miles south of Playa del Carmen, and 20 miles north of the Tulum Ruins, near Xcaret and Xel-Ha.
Address: KM266.3
PUERTO JUAREZ
QR

MX
Local Phone: 011-52-984-87-51
Toll Free Phone: 800-227-2356
Fax: 011-52-984-875-1509
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4

Access to four main pools at each of the hotels and at Barcelo Maya Colonial & Tropical, as well as four swim-up bars.
Golf: NEARBY
The Golf Club at Playa Car 12 miles from the resort
Holes: 18
Green Fees: Prices vary
Cart Fee: Prices vary
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Minigolf (complimentary)
Health Club / Spa
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Barcelo Maya Beach & Caribe features five buildings of Mayan-inspired architecture overlooking white sand beaches with clear blue waters and a natural coral reef. Surrounded by miles of virgin grounds, each air-conditioned room has its own terrace. This resort features access to 16 restaurants, 14 bars, 24-hour room service, 4 pools, a spa, throughout the Barcelo Complex. Beach: This is one of the most beautiful beaches in the mexican Caribbean which lies upon 1.12 miles of white-talcum sand along sparkling turquoise waters and a coral reef. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Year Opened: 1999 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
No pets. No spring breakers. A la carte dining: 3 nights: 1 dinner, 4-5 nts: 2, 6 nts: 3, 7 nts: 4, 8 nts: 5, 9-10 nts: 7, 11-12 nts: 8, 13 nts: 9, 14 nts: 10. Poolside service is not part of the all-inclusive plan, and is charged as a room service fee.
ROOM TYPES
SUITE OCEANFRONT PREMIUM LEVEL
1,431 square feet of space with an elegant design and intimate feel. They also offer spectacular views that you can enjoy from your own spacious patio while you relax in the hot tub. Obtain the exclusive benefits of our Premium level concept.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
FAMILY ROOM
One bedroom with a king size bed and full bathroom, separate living room area with 2 day beds. Providing enough space to accommodate a family's needs.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
JRS OCEANFRONT PREMIUM LEVEL
Guestroom includes one king bed or two double beds, a day bed, and private balcony or terrace with oceanfront views. Premium level amenities and services also included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
SUPERIOR ROOM RUN OF THE HOUSE
Guestroom includes one king bed or two double beds, a day bed, and a private balcony or terrace with garden views.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
JR STE SWIMUP PREMLEVEL CARIBE
Guestroom includes one king bed or two double beds, and direct access to a pool located just in front of the terrace. Room also features a sun deck or solarium and Premium Level amenities and services.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Barcelo Maya Beach & Caribe features 1 meal plan options:
All Meals, Drinks & Tips-A la carte dining: 3nts= 1 dinner, 4-6 nts = 2 dinners & 7- 10 nts= 3 dinners.
There are 16 Restaurants at Barcelo Maya Beach & Caribe:
Colonial Buffet - International buffet restaurant at Barcelo Maya Colonial. Open for breakfast, lunch, and dinner.
Capri - Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Caribe Buffet - International buffet restaurant at Barcelo Maya Caribe.
Kyoto - Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mare Nostrum - Seafood specialty restaurant. Open for dinner from 6:30-10:30 pm.
Mexico Lindo - Mexican specialty restaurant. Open for dinner from 6:30-10:30 pm.
La Fuente - Spanish specialty restaurant. Open for dinner from 6:30-10:30 pm.
Palmeras - Snack bar and grill serving snacks and lunch from 10:30 am - 6:30 pm.
Mariachi - Snack bar and grill serving snacks and lunch from 10:30 am - 6:30 pm.
Beach Buffet - International buffet restaurant at Barcelo Maya Beach. Open for breakfast, lunch, and dinner.
Rancho Grande - Snack bar and grill serving lunch and snacks from 10:30 am - 6:30 pm.
La Trattoria Ristorante - New Italian specialty restaurant. Open for dinner from 6:30-10:30 pm.
Capitan Morgan - Snack bar and grill serving snacks and lunch from 10:30 am - 6:30 pm.
Tokyo - New Japanese specialty restaurant. Open for dinner from 6:30-10:30 pm.
Tropical Buffet - International buffet restaurant at Barcelo Maya Tropical. Open for breakfast, lunch, and dinner.
Santa Fe - A la carte steakhouse. Open for dinner from 6:30-10:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Mini golf, Beach Volleyball, Waterpolo, Aquaerobics, Dance Lessons, Badminton Tournaments. Surf Rider and Pirate ship (fee for guests 6+ years on Pirate Ship; no guests under 13 on Surf Rider). Surf class (fee). Bowling (ages 6+; fee applies).
Nightly Activities & Entertainment:
Theatre, Live Music, Musical Videos, Shows- Broadway, Fantasia, Caribbean, Latin, Jaguar's Disco
CHILDREN'S PROGRAMS
Barcy's Club - Design cookies, Beach Adventure, Face & Body Painting, Water Balloon War, Mini Olympics, Sand Castles, Mexcian Bracelets
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
26 Recommend
26 past Apple Vacationers would recommend Barcelo Maya Beach & Caribe to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3479reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
great hotel
YESENIA G.
Oct 13 2017
the hotel was amazing, you have so many things to see and do and the food was amazing.
Customer Rating: 

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KELLEY S.
Sep 05 2017
Our hotel room was much better this time. But no view of ocean. The grounds are just beautiful. The food in the special restaurants tasted great, the buffet was just fair. The staff in the special restaurants did a great job and really worked hard. The buffet staff not so much, we would ask for items like coffee cream and they would say ok each time we asked and yet on several mornings we wouldn't get the crčme unless we took it off another table. Hotel bar service was great! Pool bar service not as good. It would be wonderful if you had bar service on the beach. We have that at other hotels. We really enjoyed the entertainment. This was our 2nd visit I would like to go back but they just don't understand about familys wanting rooms next to each other to be by kids. They think having them in the same bldg. and floors is good enough.
Customer Rating: 

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MICHAEL E.
Aug 31 2017
Our week at the Barceló Maya Caribe in Riviera Maya was the absolute best all-inclusive vacation we’ve been on! We can’t wait to go back…should sum up our experience pretty well! My wife and I were at the resort for the third week of August. We booked through Apple Vacations and traveled out of BWI in Baltimore. This was our third trip using Apple and they continue to be first rate in the level of service they provide in ensuring their customers are informed, safe, and get to/from the airport to their respective resorts. An A+ for Apple! Check-in/Check-Out went flawlessly. Be advised your room will not be ready until 3:00PM. If you get there early leave your bags with the bellmen, go eat, explore, drink, or just chill on the beach or by the pool. Get your room keys at 3 and the bellmen will deliver your bags to you shortly. The resort itself is huge and if you take advantage of all the resorts and what they offer then be prepared to walk. We stayed at the Maya Caribe but you have full use of all the other resorts that connect (except the Palace). Not sure what was at the Palace but don’t care…there was more than enough available at the 4 others! The resort is very family orientated with multiple pools and activities for adults and kids. The staff was friendly, helpful and anxious to please. Not once did we experience anyone with an ‘attitude’. In fact, it was just the opposite, they were more than friendly! I speak some Spanish and would try my best to speak with them in Spanish as much as I can when conversing with the staff. They really do enjoy it and appreciate the effort. I tell them I know enough Spanish to sound ‘estupido’ but most would laugh and tell me my ‘Espanol es bueno’. The grounds are immaculate and beautiful. The landscaping is tropically amazing! The beach is wonderful. Sugar white sand that doesn’t get hot no matter how blazing the sun it. Turquoise blue water with very little surf. The staff keeps the beach incredibly clean and there was never a problem finding a spot under a nice palm tree to park ourselves for the day. With Tropical Storm/Hurricane Harvey passing over us the surf kicked up a little and the seagrass along with it but the water was always ‘swimmable’ and the beach cleaned of the seagrass nightly. Our room was nice, modern and clean. King bed, non-smoking building (Sayill) with a mini-bar that was stocked with Corona beer, soft drinks, water and snacks. The mini-bar was resupplied almost daily. Housekeeping was very efficient and the level of cleaning service was excellent. TV signal was iffy sometimes but they use a Satellite service and Hurricane Harvey was nearby which could have been the issue. The food was excellent in our opinion. The buffets had more than enough choices to please either the American, Mexican or European pallet. If you can’t find anything you like then you’re just too hard to please or just want to find fault. In addition, each of the buffets had ‘theme’ nights so if you don’t like what’s at one buffet then walk 5 minutes to another resort and look what they have at their buffet. We went to multiple buffets and experienced Seafood night twice, Mexican night twice, and Italian night. A la carte dinner reservations should be made at customer service when you get there. We made 4 reservations at the times we wanted at the restaurants we wanted. We ate at the Mexico Lindo – grade an A, Tokyo – A-, and the Marenostrum – A. We had a fourth reservation for our last night at the La Fuente but decided to stay on the beach until the bitter end so we skipped it…next time. Food was always excellent and the service outstanding. You will read in some reviews from people complaining about not getting the times they wanted and their being ‘lots of empty’ tables when they did go. Keep in mind when you go at your reserved time you are seated almost immediately (we waited for 5 minutes at Tokyo). If the restaurant operated at full capacity and there weren’t those empty tables do you think you’d be seated right away? Of course, not, the management doesn’t want their customers to wait around getting upset about having a 7 PM reservation and not getting seated until 8…hence, the empty tables. If you can’t get a reservation at a particular restaurant at the time you want, then try another night or another restaurant. We wanted to eat around 7 each night. The young lady making our reservations didn't mind at all checking different nights or different restaurants for a 7PM seating. Go at your reserved time and enjoy! Alcohol choices abound and our service level was the regular as opposed to premium. Tip the bartenders a buck or two and they’ll remember you. Next time you go back instead of automatically reaching for the house gin or rum you’ll get the Tanqueray or the Bacardi. The bartenders have no problem making your drinks as strong, or as weak, as you like. As with the food, if you can’t find something you like you are not looking hard enough. Tipping is always optional. I brought $200 in 1’s and $200 in 5’s just for tipping. Always left something for the housekeeper each day, always left a couple $$ for the buffet wait staff, I’d give the bartender a buck or two, and would always give something to anyone that did something for us. These people work very hard and they are working for you. It isn’t much for us but it is a lot for them and they do earn it. We met 4 couples from different parts of the U.S. all of whom all have been to multiple resorts in the Cancun area. The couple from Colorado was on their 10th visit to the Barceló resort, from Texas their 9th, Kansas their 7th visits and a couple from Alabama, their 19th! All of them told us that the Barceló is the only place they stay at now. To a person they said the beach is the best, the resort the nicest and the value for their $$$ was unbeatable. Add us to that list…we will be back!
Customer Rating: 

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Rude employees overall
GARY P.
Aug 13 2017
The only other place I vacationed at that had not only bad service but rude service was another Barcelo hotel in Dominican Republic. Been to the Barcelo Maya Palace before and food and service was great but this one was horrible.
Customer Rating: 

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Beautiful beach and clean hotel!
LETICIA A.
Jul 26 2017
The hotel was super clean and all the view were beautiful! Food at the buffets was disgusting! We did not get to eat at any of the restaurants, they claim that reservations are priority for higher level guests. We attempted to make reservations the day that we arrived. Staff was professional and nice.
Customer Rating: 

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My Worst Apple Trip Ever!
PHILLIP D.
Jul 19 2017
I could get into it, but I know that my wife has sent a letter on our behalf, and so has our travel agent. This was hands down the WORST Apple vacation we have ever taken and we have been on many. The only saving grace to this vacation was the beautiful beach, other than that it was horrible. The part that makes it worse, is that when we were booking the trip, the Barceló rep was at our travel agency that day and said that all the rooms were redone and that it was top notch.....the mall area was made over....the rooms were horrible...paint chipping, shower head had rust on it....I could go on.
Customer Rating: 

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Great resort with a few catches...
WILLIAM S.
Jun 20 2017
The resort was great, however there were a few small glitches. The staff that books you limited dinner reservations was less than helpful. When we first tried to book dinner there was nothing available. After lots of waiting we finally received our 2 reservations for our 4 night stay. [Which in my opinion is crazy. Should have ability to reserve every night.] One reservation was for 10 pm... Not great... We took a gamble, got dressed and went early. Amazingly we were able to get in. Im being sarcastic because every restaurant we passed was never full. Gave me a bad taste right off the bat. The food was great at the 2 places we ate at though. The food at the buffets was good, but got a bit old by day three. Ability to go to make reservations nightly would have helped with this. The rooms we stayed in were dated. They could use some freshening up. On the positive side, the beach was wonderful, the pools amazing and the staff for the most part was very friendly and helpful. The evening entertainment was just that, entertaining. I would return again if we could have reservation nightly without a hassle and if we could have a bit of an updated room.
Customer Rating: 

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Food and Beverage
KIM T.
Jun 11 2017
Staff in restaurant needs to be more attentive and friendly and bar service needs to be kicked up a notch because they don't know their cocktails and how to make them properly.
Customer Rating: 

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DONALD S.
Jun 04 2017
excellent resort , Beautiful place. Good food. Family oriented. Sometimes difficult to get a drink at the pool. Bartenders understaffed. Should be trained to spot who is next to be served. Hard feelings when one is ignored. The self serve beer taps a great idea, but they never worked and when they did dispensed only foam. But all in all a terrific resort.
Customer Rating: 

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Barcelo beach resort review
KIRK D.
Jun 02 2017
Stayed at Barcelo beach resort over memorial weekend. First of all, since it is a 45 min ride the nonstop transfers are well worth the costs. Resort was beautiful, staff was friendly, beach the best in area, plenty of seats, and very family friendly. Had a maintenance issue and staff responded quickly and efficiently. Food buffets are just that buffet food so never hot enough. Costs of all inclusive should include wifi. Makes no sense to nickel and dime folks. Apple rep at resort was helpful and friendly. Used Judy and Maries travel agency once again to assist booking this vacation and they are the best. Highly reccommend them at www.jmtravel.com. We will be back to Barcelo.
Customer Rating: 

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Palace review May 2017
CHRISTINE C.
May 26 2017
We got upgraded to the Palace, but we were not told why. When we arrived at the Palace, we had to wait for our room to be ready for 3 hours. Our room was finally ready at 5pm. You have to open a line of credit which takes $500 out of your account to get internet service.
Customer Rating: 

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TripAdvisor Traveller Reviews
Our recent visit...
,
Sun Oct 22 05:13:07 EDT 2017
My boyfriend and I recently visited this resort and we had the most amazing time! We stayed in the premium level and I would highly recommend spending that little bit extra to have the additional amenities. (Hot tub/24 hour room service etc) The hotel itself is made up of 5 separate hotels, we walked through all of them and felt maya caribe was the most modern and offered the best service. The beach in-front of the Maya Caribe was by far the nicest spot to sunbathe if you prefer the beach to the pool. That being said, the pool at Maya Caribe was fantastic. The buffet restaurant offered a huge variety of foods, and had numerous of themed nights. We want to highlight one individual who made our evenings wonderful. Gilberto Perez who works in the buffet restaurant Caribe. We came to this buffet every evening because of how special he made it for us. The food was great and our 5* service from Gilberto was second to none. He is extremely tentative and was always smiling with all the guests. We will definitely be coming back and hope to see Gilberto there too!

7 Days in Paradise
alicegreenwood91, Guadalest, Spain
Fri Oct 20 05:27:04 EDT 2017
My partner and I got back home just over a week ago from Barceló Caribe, we are both still on a high after having had the most wonderful experience in all aspects. The hotel itself, employees, food, people we met there, drinks, etc., etc.. Only a couple of minor negatives that I would like to point out, but like I said, mostly unimportant things that do not alter my over all 5 * opinion of this resort. - Dolphins: sad to see two intelligent creatures trapped in such a small pool, bearing in mind that dolphins live in big families and swim hundreds and hundreds of km over their lifespan. We walked past the pool a few times, but couldn’t bare to look at them. - Slippery floors: we found that nearly all the types of surfaces around the hotel, and in the rooms, were slippery, footwear type didn’t seem to matter. - Pool tables in Strikers bar: on our third or fourth day we were hit by tropical storm, meaning all the pools, pool bars, beaches and buffets near the beaches were closed down from 3pm until the following day. Of course, we ended up in Strikers, near the mall, with not much else to do other than eat and drink. Thus, we decided to have game of pool, only to find out that they charge $8 and hour to use the table, which I thought was expensive. Now to the positive aspects, I’ll try to be brief, because I could go on forever. Firstly I would like to mention a few names of people that are a true asset to the Barceló chain and made our holiday all the more memorable: - Daniel Sánchez Vázquez: bartender in the swim-up bar in the Caribe pool. Really got on well with him, he was very friendly and we had some great laughs together, nevertheless his down-to-earth persona did not, in any way, get in the way of his professional manner. When the pool was especially busy he stepped up the pace to make sure that everyone was served quickly and efficiently. His cocktails were awesome too, please try his piña colada - amazing! - Theresa (can’t remember her last name): also a bartender in the swim-up bar in the Caribe pool. Very quiet and sweet lady, always smiling and working hard. - Dani (can’t remember his last name either): from the tennis and paddle courts. My boyfriend and I both like playing paddle ball, so it was a pleasure to have found Dani at the hut by the courts. He was eager to find other guests for us to play against and also keen to play himself, no matter how hot it was. - Jonathan Dominguez: entertainment staff. Great young, friendly guy, he remembered us right from our first day and always made an effort to come over, ask us how we were and make sure everything was going ok. These are the four people that made the biggest impact on our stay, but all in all, every single member of staff that we met were very friendly, smiley, helpful and professional. From front desk to the gardeners. The hotel and the grounds are spectacular, tastefully decorated, intricately landscaped and immaculately clean. Now this resort is massive, we spent our first morning walking throughout four of the sections, to get our bearings and see what was going on in other parts. To be honest, we found, that to our liking, the Caribe section was our favourite. More seemed to be going on around the pool and was the busiest during the day. We were staying in the Labna building, it seemed central to other sections and to the buffet, pool and beaches. Our room was lovely, comfy 2 metre bed, small lounge area, balcony overlooking the pristine gardens and nice big bath with shower. The room was spotlessly clean and the minibar was always packed full of soft drinks and cans of Corona. Regarding the Wifi, I honestly did’t mind paying $34 for a week, as the connection was really fast and worked well all over the hotel. To continue with the food and drinks, not one complaint. There was aways something nice at the buffet, wether it be the freshly made omelettes in the morning or the pasta station in the evening. The fruit was delicious, all dairy products and meat were super fresh and tasty, the Mexican specialties were also flavoursome and spicy. All the a la carte restaurants that we visited were lovely, great service and good food with great presentation. Over the week we went twice to the México Lindo (our favourite), to La Trattoria and Santa Fe. All the restaurants had a great feel to them, lots of waiters running around, noise and shouting from the kitchen. Very lively. Maybe ask for a table away from the kitchen if you’re not into that kind of thing. The buffets near the pools were nice too, less choice than the main buffet, but still great for a snack at lunchtime. Never had one bad drink, alcoholic or non. The beer - draught or in cans was always cold. Cocktails - from the main menu or off it, all the bartenders were very knowledgable. Guest entertainment during the day was fun, there as always something going on around the pool, wether that be waterpolo, bingo, aquaerobics, water basketball, silly games. There was a lot of fun to be had, kids and adult alike. The entertainment staff did a great job of getting everyone involved. We did’t see any of the nighttime shows, not our sort of thing, as we dined late most nights and went straight to the bar. To conclude with, I was a bit sceptical after having read some of the lesser positive reviews. Each to their own, but I can’t see any justifications in some of the comments. I suggest you take the bad reviews with pinch of salt. I have been to many resorts in the past (Paradisus in Cuba, Be Live Experience in Punta Cana, to name a few), first time to Barceló and I have to admit that it has surpassed all my expectations.

 Thoroughly, thoroughly enjoyed every minute of our stay. Thank you for having us and ¡Viva México!

Great Family Vacation
iluvmarea, Oliver, Canada
Wed Oct 18 17:34:35 EDT 2017
We recently returned from a 1 week vacation at Caribe with 2 sets of grandparents, son & daughter-in-law and our 2 year old grandson. Everything was great. This is the best resort we have seen for young kids. So much for them to do. Food and service were wonderful. The resort layout was good with no long walks. Grounds were well kept. Beach was nice and a small section had some good snorkeling. Didn't do any shows. All in all, a great trip!!! Looking forward to returning next year.

Average
cdnmac, Calgary, Canada
Mon Oct 16 14:37:29 EDT 2017
Having visited several inclusive resorts in Mexico, its middle of the road. First of all its a beautiful place to visit, the grounds are beautiful, clean and well laid out. There is enough going on during the day to keep you busy and entertained. Pools are large, warm, clean, and although its busy around the swim up bars, there are still some quieter spots as well. Now if you could just get a decent drink at the swim up bar... our party of 4 all agreed they were some of the worst drinks we had ever had. Beach was clean, water was great, lots of beach chairs, just watch out for rocks in the water. Rooms were ok, we had some 2am partiers above us. We asked to be moved after 2 nights. We got plenty of excuses, and never did get moved. Air conditioning worked well, rooms were more or less clean. Bar was restocked daily. Food was disappointing. No we didn't starve, there was always fresh fruits and vegetables, fresh cheeses (all dairy in Mexico, wherever you go, is so good), the fresh omelettes, and pasta were good. But anything prepared was kind of awful. Although they had some Mexican food, no one was eating it, it was bad. So we ended up eating the same food we would at home. That's disappointing. Coconut ice cream was so good. Service was hit and miss, depending on where you are seated. Both Japanese restaurants have the same menu, prepared the same way. That was ok though, because we enjoyed it both times. Steakhouse was horrible, gristle and fat abound, and my potato, as far as I can tell, was boiled whole in buttery water. I still can't figure it out, lol. We were still waiting for our drinks when our entrées came. Really poor service. We were also not impressed with the water sports area. It seemed very disorganized and unfriendly. In an situation like this, where people have lots of questions, the language barrier can be a problem. In the evening there wasn't much to do except in the mall, where everything costs money. Bowling, shopping, casino..... its not hard to figure out what they are doing. There is nightly entertainment in the mall, but nowhere to sit and watch. You can hear it from the bar, but you can't see it. We checked out the nightly show, its not for everybody, but comparing it to others we've seen, its not very good. We found the evenings kind of boring. And you are not allowed down by the beach at all. Again, the want everyone at the mall. For us, who want to be outside, it didn't work. We did not like to see dolphins in a tiny pool, or monkeys, parrots and iguanas paraded around for pictures. Please don't encourage this!!! Last but not least, we did spend an afternoon at the spa. When you book a massage you get an hour of free hydrotherapy. The message was over priced and underwhelming. Its our splurge to go for 3 or 4 messages in a week while on holidays. We only went the once. The best part was the sauna, steam bath and hydrotherapy pool. I always get a kick out of people who get on these sites and try to school others on their reviews. We still had a good time, I'm just saying for us, for the same money, I have been to nicer resorts with better food, drinks, entertainment and accommodations. What works for one, may not work for another. That goes for tipping as well. Personally I don't think tipping at inclusives makes any difference, servers who care about their job, anywhere in the world, will always give great service. Having said that, I always have tips handy, and good service deserves a good tip. Poor service, well that's up to the individual. We came back from our trip having had a good time, it just wasn't fantastically great like other resorts we have been to.

Gorgeous
xCCAROL, Toronto, Canada
Sun Oct 15 12:28:30 EDT 2017
We were a little reluctant to go to Mexico based on some scares from other friends who had gone but I'm glad we took this little leap of faith. The resort itself is so gorgeous and well kept. The week we went some on and off thunder showers and high waves so there were times where there was a lot of seaweed but it's unavoidable. By the next day the staff would clear out all the seaweed. The only thing I did not like is there was a pile of algae on one side of Caribe which kind of smelt like poo. Again easily avoidable. Room wise, not the best we've ever stayed at but does it's job and not dirty, no roaches, some ants but again unavoidable. The only thing I think could've used some revamp is the toilet area, just old but the toilet was clean but the floor had some permanent water stains which I thought was pee at first because it was around the toilet. The staff for the most part were so pleasant and kind! The waiters and waitresses were absolutely the sweetest, the men refilling the room beverages were so pleasant and kind, the cleaners were some of the sweetest people ever. Most of the front staff were very kind and as helpful as possible. The only thing in terms of staff, we frequently travel to Cuba and communicating has never been an issue. In Mexico it was rare to not have a language barrier. Very few staff spoke fluent English, but this does not affect my review as we travelled a Spanish speaking country. Just be mindful of this. So there were times we were trying to ask questions regarding programming or food and no one could understand us and vice versa. Now programming affects my review. They have apparently an amazing day and evening program and give you a schedule HOWEVER it does not say where on this huge resort the event is happening minus the evening programs. We asked staff at the fromt only for them to point at the schedule over and over. We just said okay and walked away. One of the days had bingo in the Maya Mall and then 2 days later we went there the same time as bingo was scheduled again and there was no bingo and no one seemed to know where it was. There were some obvious events like volleyball and stuff which was obviously by the water. The kids zone has a ballpit! My song loved it but it smelled like pee haha. I think a clean would be great. They had some discounts for travellers, like 10% on select merchandise at the Maya Mall gift shop. Went there and they sold out of all the discounted merchandise for all 8 days and 7 nights we were there. I was surprised by how expensive stuff was but I guess it's the price of tourist destinations. Also just wait to go to the airport for alcohol. The free tour we got for playa del Carmen was not worth alcohol purchases or anything really. The thing that is worth is when you get dropped off at playa del Carmen it's on 10th avenue or something and looks dingy but there's a store there that sells the same keychains and stuff for 18 pesos versus 50+ pesos. Exchange your money at the airport or playa del Carmen. The hotel rate is not good. Now the food. The first day we went it was amazing!! It went downhill after that. They had themes for the dinner buffet and my favorite was seafood. The other food is amazing and is be surprised if you couldn't find something you like minus the north American night which was not good but I saw a lot of other people enjoy it. I wish I saw more variety in rice dishes but I loved the hot sauce options! And maybe I'm boring and don't know real tortillas after eating old el Paso tortillas but I like the artificial old el Paso tortillas more then the thing they served lol. Now the a la carte. We went to sante fe (steakhouse), el fuerte (spanish) and the seafood. Seafood was okay, the lobster main was amazing. Now I'm a seafood lover and will eat any seafood and never hate it but do not get the octopus, it was tasteless. The Spanish restaurant looked nice and had a great smoked salmon appetizer but I didn't like any of the food. Now the steakhouse! Just book it for all 3 haha, that rib eye was out of this world!!! The last day we were there they did not open the lunch buffet and I don't know why..whoch sucked because it was our last day there and our son was sick the day before so we missed a lot so we thought we'd have one full day with food. We asked staff but no one had an answer and just suggested we eat at strikers so we just did that. The cocktails were not good. I tried so many. You're better off drinking straight liquor and their beer which was great. The dolphinarium was depressing. I hope they move them into bigger water space after hours. We didn't pay to do anything but walked by and saw it because anyone can see them. Overall very enjoyable! Would go there again. Felt very safe and have never seen a resort so taken care of!



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