Great sun and fun had by all.. Thanks Ixtapa Azul Grand and Danny Boy
chrisharrison2014, Toronto, Canada
Tue Mar 04 18:13:45 EST 2014
The hotel and staff were truly amazing. One of the nicest hotels I have stayed in. Very clean and staff could not be more helpful. The food was good and plenty to choose from. The sunwing rep Danny...
The hotel and staff were truly amazing. One of the nicest hotels I have stayed in. Very clean and staff could not be more helpful. The food was good and plenty to choose from. The sunwing rep Danny Boy was truly a gift from heaven with plenty of knowledge and advice. We just returned and only have a bit of advice for young women DO Not go off to island across from hotel on your own and pay for snorkeling. Two young women were accosted out in ocean on the snorkeling trip there were separated from each by these two young men. The hotel Mgr. Danny and police were very good to these girls and helped them get through the rest of their vacation. My advise would be just stay in groups and especially women do no go out alone. Girls said they would still go back as we would just because it is so beautiful and so are most of the people. just stick to sunwing tours and groups. this place is awesome.
Great, with few minor things to improve
OlgaPe, Toronto, Canada
Tue Mar 04 13:13:25 EST 2014
We just came back last night from Azul Grand and I am already dreaming about coming back... It was by far my best AI vacation. Everything was excellent - weather, flight, room and view. Our dinner...
We just came back last night from Azul Grand and I am already dreaming about coming back... It was by far my best AI vacation. Everything was excellent - weather, flight, room and view. Our dinner and Mexican ala carte restaurant was the best gourmet Mexican food I ever had and I have tried lots! I am having regrets for not ordering second serving of shrimp main dish on rice, it was out of this world. Italian and Oyster bay were kind of forgettable, can't say anything bad about food, but it didn't blew my mind like mexican did.
I am giving the highest rating to the Azul Grand, but I still see areas of improvement, not because is was bad, but to make it superb
1. It was not enough fresh fruites - I only saw bananas twice in the morning and had to ask our waiter to bring some from kitchen for my LO , the only other fruits always available through breakfast were apples and pears, it would be nice to have a bigger selection and not just during breakfast buffet.
2. Smoked salmon was always served at lunch, but for me and, I think, a lot of others alone with cream cheese and bread it would be the best breakfast ever.
3. Really wish it was an expresso station in lobby, for quick caffeine injection
Fabulous resort - but please read warning about ixtapa island for women at the end
addicted2travel95162, Toronto, Canada
Tue Mar 04 12:46:41 EST 2014
The resort was amazing! Great rooms, great views, the spa was beyond fabulous the staff at the resort was phenomenal!
I travel frequently to all inclusive resorts and this one was by far one of...
The resort was amazing! Great rooms, great views, the spa was beyond fabulous the staff at the resort was phenomenal!
I travel frequently to all inclusive resorts and this one was by far one of the best... in fact is was so great that we want to go back..even considering what happened off the property which I will talk about at the end....
Moises one of the servers always made us smile, Samuel the server by the pool always kept our drinks full. Isodoro at the bar was amazing...knew our drinks after the first time we ordered and always had a smile on his face. Edgar the hotels manager on duty and Danny the sunwing rep went above and beyond in helping us...they treated us like family when we needed it the most....We are definitely going back.
The spa's facilities were beyond belief, worth every penny...and they knew we were celebrating a birthday and had two little cakes waiting for us when we were done....if you're looking for something cheaper there are $20USD/Hour massages down the beach. The resort had it all.
... you could walk to the sister resort next door to watch the nightly show and there is a disco shared by both resorts :)
It was worth every penny and we will be going back...
now for the warning about Ixtapa Island....I am sharing this to hopefully help prevent it from happening to other women. This is NO REFLECTION ON THE HOTEL OR SUNWING!!!!!!! In fact the way that they helped us after this happened will ensure that we go back. I can't reiterate enough how this should not stop you from going to the Azul Ixtapa Grand...as even though this happened...we still want to go back because the resort was so great!
Being on vacation we didn't turn on our TV once during our whole stay...in retrospect we wish we had as there was a kayaking/snorkeling tour to the island offered by the hotel....how we wish we had taken that tour!!!!!
My friend and I went to the island on March 1rst, 2014. We are both women in our early 30s, however with no makeup on we normally pass for early 20s.... And we were both molested by snorkeling guides and reported it to the police.
We took the ferry across from the mainland ($40 pesos/$4USD). On the ferry ride we met a server named "Chino" who spoke good English as he spent some time living in Texas. He seemed very nice and set us up with loungers and a table at the restaurant he worked at. The very first restaurant you see when you get off the boat.
We had never snorkeled before and he told us he would get us some guides. Two men came over from the snorkeling rental place...its right at the end of the dock, beside the restaurant. The men told us to call them "G". They took my friend and I out to snorkel to an area which we found out later no one goes snorkeling.. once in the water they separated us and would not bring us back together. The area they took us too had a strong current and lots of sharp corals. Once we were out in the water and separated from each other both men started touching my friend and I. (this was clearly planned) They were grabbing and trying to rub our crotches and tried putting their hands under our swimsuits. We both told them no and tried to swim away, however being poor swimmers it was not possible to get away with the current and the corals. We also couldn't call out for help as the area they took us to was secluded and no one could hear us. We are however somewhat thankful as it could have been alot worse.
We reported the incident to our amazing Sunwing rep Danny and Edgar the resorts manager on duty. They immediately contacted the authorities...Mexico has a zero tolerance policy when it comes to actions against tourists as well as sexual crimes against women and we are happy that they took it as seriously as they did. The way the Danny and Edgar were there to help us truly made us feel like family. As horrible as the incident was...I'm happy that they were there to help us. we called them our older brothers, because thats how they made us feel when they helped us. They stayed with us for the entire day while dealing with the police, in fact, poor Edgar even skipped lunch. They helped cheer us up when we were near tears, they were our support system... thank god they were there!!! The whole ordeal of reporting it with the police took over 9 hours, and we got to know these two men really well. Can't thank them enough for all their help.
They took us back to the island with the police to try to find the men. (thank god again that they were with us...going back to the island was beyond stressful for both of us, they made us feel safe) The men were nowhere to be found. We did however find "Chino" who at first claimed to not know who the men were...then he game the police their first names... He knew the men, and the owner of the snorkeling rentals also claimed not to know who was working for them.....THESE MEN DID NOT COOPERATE WITH THE POLICE....THEY DID NOT GIVE THE POLICE THE NAMES OF THE MEN.... Dealing with the police took the whole day, approx. 9 hours. They were very kind to us and took very detailed reports.
Its not easy to write this review, but the way it happened was so organized, we are sure it wasn't the first time nor will it be the last time that they do this. And we want to try to help prevent this from happening to other women. Had we been young girls, we might not have had the guts to report it.
Go on the resorts tour!!!! All we heard was how fantastic it was!!!
The men were from the first rental place (almost right at the end of the dock) and 'Chino' works at the first restaurant off the dock. Do not go there!!!!!!!! THESE MEN DID NOT COOPERATE WITH THE POLICE! If they cared about the people going to use the establishment they would have!
Please don't take this lightly....we were traumatized from the event and are sharing our experience with you to hopefully prevent this from happening to you, your sisters or your daughters! Its not easy writing this out....
Thank you for taking the time to read this and please be careful going to that island!!!!!!
AND PLEASE PLEASE PLEASE DON'T LET THIS BE A REFLECTION OF THE RESORT!!!! THE RESORT WAS AMAZING!!!!!!!!!
...because of the way they handled it...we are already planning a trip back.
So even though this happened The Azul Ixtapa Grand was so amazing that WE ARE GOING BACK!!!!
Absolutely the Best
Doreen L, Lethbridge, Canada
Mon Mar 03 16:32:48 EST 2014
3 of us just returned from our vacation in Paradise. We boarded in Calgary and enjoyed champagne, wine and lunch on the flight. At the airport in Zihuatanejo, we were met by Sunwing reps, who quickly...
3 of us just returned from our vacation in Paradise. We boarded in Calgary and enjoyed champagne, wine and lunch on the flight. At the airport in Zihuatanejo, we were met by Sunwing reps, who quickly showed us which bus to take. Very comfortable ride into Ixtapa to our hotel. Our stay at the Azul Ixtapa Grand, Feb 20-27, was above & beyond OUR expectations. I have stayed at all inclusives before, this was by far the best. Danny Boy our Sunwing rep was so helpful with any questions we had,and was never too busy to chat. It was nice to have someone who was there for us if need be 24/7. We booked 4 tours through Danny; The Eco Combo, Fiesta Mexican, Ixtapa Island, and Sunset Cruise, and enjoyed them all very much. We had great tour guides, as well. Just wish we would have booked 2 weeks instead. All the staff were so friendly and helpful. Our rooms were kept so clean, was impressed with the floral arrangements each day on the beds, on the bath mats and between the rolled towels. Loved the selection of foods that were served. My 1 friend had a bad ankle, so used a cane; the staff were so attentive, helping her in any way possible to help, carrying her plates at meals to our table. This was definitely my best vacation. Can't wait to do it again.
holidaycraver, West Kelowna, Canada
Mon Mar 03 10:19:56 EST 2014
We have been to many All Inclusives and enjoyed them all. The Azul Ixtapa Grand beats them all. This was by far the nicest we have ever stayed at in 20 years. The hotel and rooms were beautiful. The...
We have been to many All Inclusives and enjoyed them all. The Azul Ixtapa Grand beats them all. This was by far the nicest we have ever stayed at in 20 years. The hotel and rooms were beautiful. The service was incredible. We were there for 2 weeks from Feb 13-27. I'm not going to write a long review. I agree with anything positive that has already been written and disagree with anything negative. I want to mention that our Sunwing Rep, Danny, was the best. He always made himself present and approachable. We have never had a rep like Danny before in all our stays. We definitely plan on returning in the future.
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