Hawaii-Oahu

AULANI, A Disney Resort & Spa


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Exceptional Value    
Please note that "Value Plus" inclusions may be date, room type and/or duration specific.

2018 Exceptional Values
Extra Value: No Resort Fee.
Family: Kids 17 & under Stay Free.

Spring Offer! Save up to 25% on stays of 4 nights and more. Book Nov 16 thru May 9, for travel Apr 9 thru Jun 7, 2018.

Fall Offer! Save up to 30% on stays of 5 nights and more. Book Apr 25 thru Oct 24, for travel Aug 20 thru Dec 21, 2018. Hurry and book by Jun 20th for an extra bonus of a $150 Resort Credit!!

Walt Disney Imagineers worked hand in hand with locals to create AULANI, A Disney Resort & Spa in Ko Olina's Hawaii Resort that celebrates Hawaiian culture, history, and traditions. From contemporary Hawaiian art and design to myriad recreational activities, entertainment, excursions, and more, AULANI immerses guests in the legends of the islands so you can experience the true enchantment of Hawaii. AULANI is a family paradise with a touch of magic - where everyone can enjoy amazing adventures, both together and on their own. Adults, teens, and kids each have their own special places here. And there's plenty of family fun, too.

As far as accommodations, in all guest rooms and suites, comfort and luxury strike a soothing balance. AULANI offers all of the standard room amenities you would expect from a world-class hotel. The real magic of the resort rooms and suites is in the details. All accommodations feature magical Disney touches to create a delightful home base for your family's Hawaii vacation.

Discover fun and relaxation for every age in Waikolohe Valley. Ascend the Puu Kilo, the eye-catching lava landmark, and launch into adventure on exhilarating waterslides. Or simply relax at Wailana Pool. See Hawaiian sea life up close in Oahu's only private snorkeling lagoon, or take your tots to Menehune Bridge, an interactive play area that's just for kids. Located between the two towers of AULANI, Waikolohe Valley brims with fun, magic and playful surprises.

For dining, local cuisine includes a fusion of flavors from around the world. Using the finest local ingredients, the chefs at AULANI have created a variety of dining options for you and your family. Whether it's an intimate sit-down dinner, a fast mid-afternoon snack, or a cozy breakfast in your room, you can find the perfect meal at this unique resort. A must is the KA WA'A Luau - - an evening celebration featuring song, dance & story telling as guests enjoy a sumptuous Hawaiian feast.

There is something for everyone at this Disney resort. Adults can take advantage of Laniwai - a Disney Spa. Offering a myriad of customizable spa packages, Laniwai will renew you. Discover a full menu of unique therapies, including couples' massages, treatments for men, and Kula Wai the only outdoor hydrotherapy garden on Oahu.

Teens can relax at Painted Sky - the only teen spa in Hawaii and a fun hangout for boys and girls ages 13 to 17, offering fun activities, video games, computers, spa treatments, and more. Aunty's Beach House is a 5,200-square-foot, state-of-the-art kids club where younger guests (ages 3-12) explore Hawaiian culture, art, and music through complimentary activities and Premium Experiences. A lifelong resident of Oahu, Aunty is considered by locals to be a true expert on Hawaiian history and cultural traditions. Aunty invites you to become a part of her extended ohana and make yourself at home at Aunty's Beach House.

Disney is known the world over for its first-rate dedication to impeccable service and for providing the ultimate level of personal attention during your stay. Be assured that the needs of you and your family are anticipated at every step. Enjoy your time together and let Disney take care of the details.
HOTEL LOCATION
Located in Ko Olina, Hawaii
Address: 92-1185 ALI'INUI DRIVE
KAPOLEI
HI

US
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(self/valet: $37/day)
Shopping Mall Nearby (25 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Pu'u Kilo water slide that plunges you into the Waikolohe Pool. Great for families. Quiet pool for adults.
Water Sports on Site
Snorkeling: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This first-of-its-kind Disney creation rests on 21 acres with lushly detailed rooms and suites and a Disney Kids' Club. Inspired by the traditional Hawaiian hale (hut), the open air lobby welcomes guests as only Disney can. Original Hawaiian Built on a crescent shaped beach with two hotel towers overlooking gardens, Waikolohe stream or the blue Pacific. Beach: Lagoons and over a mile of seashore pathways with accessibility to an abundance of water activities including swimming, snorkeling, deep-sea fishing, scuba & sunset dinner cruises. Check-in: Rooms 3:00pm, Villas 4:00pm
Check-out: 11:00 am
Total Rooms: 359
Year Opened: 2011 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
1BD VILLA - OCEAN VIEW
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Partial views of the ocean can be enjoyed from the private lanai. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO ISLAND GARDEN OFFER
OFFER - all the amenities of the DLX STUDIO ISLAND GARDENS VW but with the added value of discounted pricing.
Other Amenities -
1BD STANDARD
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narro twin pull-down bed). Private lanai. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
2BD VILLA - OCEAN VIEW
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial ocean views may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
1BD VILLA - OCEAN VIEW OFFER
OFFER - all the amenities of the 1BD VILLA OCEAN VIEW but with the added value of discounted pricing.
Other Amenities -
2BD STANDARD
1125 2-bedroom, 2 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Private lanai. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
1BD STANDARD - OFFER
OFFER - all the amenities of the 1BD STANDARD but with the added value of discounted pricing.
Other Amenities -
POOLSIDE GARDENS VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial view of the pool, courtyard or water features can be seen from the private lanai. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
3BD GRAND VILLA OCEAN VIEW
Over 2100 sf. 3-bedroom, 3-bath villa with ocean views from the large private lanai. Comfortably can accommodate 12 guests with varied bedding. Fully equipped kitchen for convenience.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
2BD VILLA - OCEAN VIEW OFFER
OFFER - all the amenities of the 2BD VILLA OCEAN VIEW but with the added value of discounted pricing.
Other Amenities -
2BD STANDARD - OFFER
OFFER - all the amenities of the 2BD STANDARD but with the added value of discounted pricing.
Other Amenities -
POOLSIDE GARDENS VIEW - OFFER
OFFER - all the amenities of the POOLSIDE GARDENS VIEW room but with the added value of discounted pricing
Other Amenities -
LEI HULU SUITE
1500 sf 2-bathroom suite. 1-bedroom (king bedded) and separate living area (with queen size sofa sleeper & sleeper chair). Ocean views from room or private lanai. Baths are upgraded with high end amenities and fixtures. Full kitchen.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
AHU ULA SUITE
1900 sf 2-bedroom, 3-bath ocean view suite. Luxury defined. Fully equipped kitchen, separate living areas and upgraded amenities abound. Comfortably sleeps 6 guests with varied bedding.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. A partial view of the ocean can be seen from the room and private lanai. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STANDARD VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Private lanai. Overlooking front and sides of resort with no discernable view. Sleeps 4. (King bedded rooms include sleeper sofa)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD VILLA - ISLAND GARDENS
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Private lanai offers partial views of mountains or gardens. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW - OFFER
OFFER - all the amenities of the OCEAN VIEW room but with the added value of discounted pricing
Other Amenities -
STANDARD VIEW - OFFER
OFFER - all the amenities of the STANDARD VIEW room but with the added value of discounted pricing
Other Amenities -
DLX STUDIO - POOLSIDE GARDENS
356 sf studio reflecting a Hawaiian flair and a touch of Disney. Private lanai offers a partial view of pool, courtyard or water features. Sleeps 4.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
2BD VILLA - ISLAND GARDENS
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial mountain viiews may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
1BD VILLA ISLAND GARDENS OFFER
OFFER - all the amenities of the 1BD VILLA ISLAND GARDENS VW but with the added value of discounted pricing.
Other Amenities -
PARTIAL OCEAN VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial ocean views from the large private lanai can be seen. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO POOLSIDE GDNS OFFER
OFFER - all the amenities of the DLX STUDION POOLSIDE GARDENS VW room but with the added value of discounted pricing.
Other Amenities -
2BD VILLA-ISLAND GARDENS OFFER
OFFER - all the amenities of the 2BD VILLA ISLAND GARDENS VW but with the added value of discounted pricing.
Other Amenities -
PARTIAL OCEAN VIEW - OFFER
OFFER - all the amenities of the PARTIAL OCEAN VIEW room but with added value of discounted pricing.
Other Amenities -
PARLOR SUITE OCEAN VIEW
764 sf. 1-bedroom, 1.5 bath Parlor suite can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper and narrow twin pull-down bed). Private lanai offers partial ocean views.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD VILLA - POOLSIDE GARDENS
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Private lanai offers partial views of pool or courtyard. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PARLOR SUITE PART OCEAN VIEW
764 sf. 1-bedroom, 1.5 bath Parlor suite can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper and narrow twin pull-down bed). Private lanai offers partial views of the Pacific.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
2BD VILLA - POOLSIDE GARDENS
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial views of pool or gardens may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
1BD VILLA POOLSIDE GDNS OFFER
OFFER - all the amenities of the 1BD VILLA POOLSIDE GARDENS VW but with the added value of discounted pricing.
Other Amenities -
2BD VILLA POOLSIDE GDNS OFFER
OFFER - all the amenities of the 2BD VILLA POOLSIDE GARDENS VW but with the added value of discounted pricing.
Other Amenities -
DLX STUDIO STANDARD
356 sf studio with custom details reflecting the Hawaiian culture and environment. Limited views. Private balcony. Features a mini-fridge, microwave oven for your convenience. Sleeps 4.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO - OCEAN VIEW
356 sf studio with partial view of ocean from room or private lanai. Sleeps 4 comfortably. Decorated in subtle Hawaiian motif with Disney touches.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Carpet
Room Service
Balcony or Terrace
Sofa
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO STANDARD - OFFER
OFFER - all the amenities of the DLX STUDIO STANDARD but with the added value of discounted pricing
Other Amenities -
DLX STUDIO - OCEAN VIEW OFFER
OFFER - all the amenities of the DLX STUDIO OCEAN VIEW room but with the added value of discounted pricing
Other Amenities -
ISLAND GARDENS VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial views of the mountains or landscaping can seen while standing on the private balcony. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
ISLAND GARDENS VIEW - OFFER
OFFER - all the amenities of the ISLAND GARDENS VIEW room but with the added value of discounted pricing
Other Amenities -

OTHER INFO
ADA compliant rooms available.
"Baby-proofing" amenities on request.
DINING
There are 7 Restaurants at AULANI, A Disney Resort & Spa:
The 'Olelo Room - This unique interactive lounge at Aulani surrounds you with local words and images. The `Olelo Room is open daily and serves continental breakfast, traditional afternoon tea and a lounge menu with fare inspired by local flavors.
One Paddle, Two Paddle - This quick-service restaurant serves freshly made sandwiches and wraps, and house-made desserts. It also features a refillable mug station. A keiki (children's) menu is available.
Makahiki - Makahiki is named for the annual Hawaiian harvest festival recently revived on Oahu to celebrate the season of bounty. This casual dinner buffet features dishes with with enticing world flavors.
Off The Hook - Beachside lounge located next to 'AMA 'AMA: Contemporary Island Cooking.
Little 'Opihi's - Beachside food & beverage kiosk. Quick service eatery with convenient grab-and-go selections.
'AMA 'AMA - Contemporary island cooking-At `AMA`AMA, you'll delight in carefully prepared cuisine that connects you to true Hawai`i at breakfast, lunch and dinner.
Yogurt Bar - Enjoy a healthy treat of tangy yogurt with fresh fruit and tasty toppings in our spa.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool parties, Menehune Advendture trail, guided walking art tours, nature and wildlife tours. Something for every activity and level and interest.
Nightly Activities & Entertainment:
Starlit Hui, a signature evening gathering of music, dance and fun. Ohana Movie nights.
CHILDREN'S PROGRAMS
Menehune Adventure Trail - Beyond the hidden carvings, the legend of the Menehune will engage guests in an interactive adventure throughout the resort. Aunty's Beach House kids program.

Children's Facilities
Game Room
Children's Pool
Guests uncover a number of surprises, including a work-in-progress canoe, deep lava tube, and missing turtle. Players will also meet a cast of fun, local characters. Character breakfast on select days. To book, call 1-866-814-3569

TripAdvisor Web Reviews
Based on 5675reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Christmas in a Disney Paradise
miyasmom, Waterford, Connecticut
Thu May 24 12:41:16 EDT 2018
We decided to spend Christmas in Hawaii and wanted to go to a couple islands since we were traveling from the east coast of the mainland. We decided to go to Oahu for Christmas and our travel agent suggested that we go to the Disney Aulani resort since she knew we have been to Disney World Florida, Disneyland in California, Disneyland Hong Kong and Disney Paris. We arrived at the Aulani on the 23rd of December. The style of the hotel is an open air lobby decorated in a Hawaiian/Polynesian theme. It “felt” like a Disney resort as soon as we walked in. We were greeted by staff and given leis. Check in was quick and painless and we went right up to our room on the 11th floor. Our room was spacious, with 2 beds, a small table and chairs, a mini fridge and coffee maker. The bathroom was spacious and had all the toiletries one could need. Sliding glass doors led out to our balcony where we overlooked all the pools, lazy river and the beach. We looked over to the opposite side of the hotel and we could see down to the lobby where they had meet and great with the characters and live music at night which we could enjoy from our balcony. The pool area had pools for children, an adult only pool, a lazy river and even a small aquarium that you could snorkel in. An infinity pool was right on the edge of the beach. The beach had chairs to use and also had a walkway that went along all of the hotel properties on the beach There were a few places to eat and also convenience stores to buy food to take out. The Aulani is a vacation club so there are units with kitchen facilities and there was an area out the side of the towers where people were grilling and bringing the cooked food back to their unit. We did not eat in a full service restaurant at the Aulani but instead walked out of the hotel, crossed the street where there was a shopping center with an ABC store which had ready made meals. There were also a few Resturants to choose from and we dined over there. The ABC store was great for buying yogurt and fruit for breakfast, beer and wine, soda and snacks to have in our room. We, myself, my husband and our 18 year old daughter really enjoyed the Aulani. It had the expected Disney service and made our Christmas very enjoyable, especially when cast members walked amongst the pools singing Christmas carols and all the common areas decorated for the holiday. We left the Aulani the day after Christmas to go to Maui for another 10 days of our vacation.

Very good if you don't require anything unusual
Leeeleee3,
Wed May 23 22:24:24 EDT 2018
We've just returned from our second stay (in 2 years) at Aulani. We'll be back again next year. The rooms are amazing. Very spacious, absolutely everything you need to be comfortable and cater for a family. The grounds are gorgeous and we felt very content inside the hotel with a few ventures out to Monkeypod and the local shopping centres. We did find it quite frustrating that the 'Cast Members' were absolutely wonderful when working to their 'script', but ask them for anything unusual and they just had no idea. Things like: 1. We got in at 6am after a night flight, asked at the front desk for the servicing of our room to please be prioritised as we had a toddler in tow who hadn't slept. Ive never known this to be an issue at other places. You wont be in straight away but you can be put to the top of the list so it's not a crazy wait. We waited 7.5 hours, bang on the time advertised as check in time. They cannot change anything on the fly. They said the one bedroom villas can take up to 3 hours to clean which, unless they were going to purchase new sheets and replace the carpet, seems unlikely. 2. My partner went to buy a small sealed box of Corn Flakes from the Ulu (?) Cafe. The lady at the till wouldn't sell to him without milk. Just said she couldn't do it. Everyone in the line was looking at her with bewildered expressions on their face but she simply couldnt not accommodate this crazy request. 3. The wi-fi is terrible. This lets so many things down. No online registration (have to line up early in the morning for many activities), the ipad scavenger hunt is super frustrating as it's reliant on the wifi connection. Even trying to pay for our accommodation before we arrived wasnt possible so I had to spend a long time on the phone with them, and it was an international call. - also, they ask you to complete a phone survey after each phone interaction which I was more than happy to do, but at around question 6, where they repeated the rating scale every second question, I had to hang up. If you want customers to complete your survey (which I was happy to do as they staff on the phone were great) keep it quick and be mindful that they are probably calling long distance!

Highlight of our Hawaiin trip
Amba M, New South Wales, Australia
Mon May 21 00:35:45 EDT 2018
We stayed at Aulani for a night, 1 adult and 3 kids and what a beautiful resort, this is exactly what I expected Hawaii to look like!!!! Great onsite facilities, fabulous kids activities and beautiful grounds, stayed in a standard room which was well equipped with a bar fridge, coffee facilities and lovely toiletries. Would definitely recommend this hotel to other travelling to Hawaii, for us it was the highlight of our trip.

Service has gone down a bit
Rx-art, Los Angeles, California
Sat May 19 19:03:24 EDT 2018
This is our second time at Aulani as a family of four. This time, kids were 4 and 6. Room: We get the one bedroom villa. This time we had ocean view, but it was above where the luau is and there is construction near the chapel. So during the day, construction noise and during the evening, there was some lovely music, but the fire dance is performed at 8pmish - when kids were going to bed. Not so lovely. And it was majority of the nights we were there. That said, room was nice and sleeps 5 (king bed that wasn't very comfortable, pull out queen size that was more comfortable than the bed and a single pull down under the TV). Comes with full size kitchen with rice cooker and pots, pans, utensils, cups, plates but no condiments at all - even salt or pepper so you have to provide all your own (butter, oil, etc). We stop at target on the way over and buy breakfast items since Ulu cafe is $$$$$ for breakfast and usually eat in the room before we start our day. Does come with a new sponge and dish soap as well as dishwashing machine soap. Tub and shower are separate and two separate sinks. Lanai is large and runs the length of the room. Also comes with washer/dryer and soap Pool: You need to stand in line to get your wrist band for the day as well as towels. There has got to be a better way to do this. No one wants to be lining up at 8 am to get their band, especially a 4 or 6 year old. Large and kids would have a good time. There are multiple pools. Pools if you don't want to be near kids, pools that have a wade in feature that gets deeper gradually and one with steps. Also, lazy river, splash pad, water play structure and of course, the beach. There is also their salt water lagoon where you can snorkel with the fishes. Kids were busy all day. The only thing is that you basically have to go down early in the am to get your chair(s) poolside because they are quickly taken. They do a good job of having people monitor for empty seats and if you don't return in an hour, they remove your stuff and put it in lost and found. What I wish they did better was have more servers. When you wanted one, one was never around. And this wasn't even peak season! Kids club: Free! well, you're paying for it, but it's included in your stay. You can preregister online and then bring out a printed form to turn in. They assign your child a band and that's it! They can use it the whole time to check in and out of the kids club. Our 6 year old loved the kids club for all their xbox video games that he doesn't get to play at home, although they tell you that they make them rotate every 10 minutes, I'm not sure that is really enforced because every time I checked up on him, he was playing video games. There's also a craft area, outdoor area, costume area, movie area, eating area, etc. For a fee, they will also provide lunch or dinner for your child and are open from 9:30am -9pm. Food: Prices have definitely gone up! The last time, I recall the prices from the pool menu were pretty reasonable - with coconut fried shrimp and french fries being $9 but the price has gone up to $16 which I think is a tad high. Shave ice prices have gone up slightly and start at $4 and up. Add Mickey Ears to your shave ice for an additional $1. When we were there, the freezer broke and never got repaired so we didn't have the choice of ice cream. We had breakfast at the character buffet one day and prices are pretty steep at around $75 for adults and $20 for kids but some drinks included. They are definitely gluten free. Our friends met us there and one child has celiac's disease so cannot have any contamination. I am happy to report for other gluten free friends that the chef made my friend and her child their own little buffet with special gluten free pancakes, waffles, fried rice, tater tots. He also personally came to tell them what they could eat in the normal buffet. A nice touch. When we went, they made sure that every character made it to each table. Last time we were there, someone walked around and asked us if we got to see every character, but this didn't happen this time - a moot point since we saw all the characters. I think it was pluto, Minnie and Mickey. Lagoon - was very nice. Minimal waves and you can stand up paddle board and rent snorkel gear. There are fishes, but it was pretty windy when we went, so the water wasn't clear. You share the beach with the Four Seasons (and soon, Atlantis is rumored to begin construction on the other side of Aulani). Four Seasons looked like an oasis with hardly anyone hanging on the beach! a Good thing! But shade and chairs are limited, but not like the pool. Sand is nice and soft General: -Characters walk around all the time. We didn't really pay attention and saw Stitch and Moana (multiple times) as well as Daisy, Minnie and Mickey. -You can "rent" 2 Disney movies (Marvel, Studio Ghibli, etc - basically anything Disney owns) for free - at a time. Unlimited. -Buy a drink cup for $19 but unlimited refills on fountain drinks, coffee, tea and hot chocolate for duration of your stay. -Monkeypod, Taco place, ice cream place, pizza place, ABC store across the street within walking distance -Target and costco one exit away

Very Disappointed!!!
Rose_11302011, Simsbury, Connecticut
Fri May 18 23:49:50 EDT 2018
We have been Disney Club members since 1992 and have always received first class treatment particularly at the Disney Florida resorts- we have been to Aulani twice before - this being our third visit to celebrate my birthday (a biggie) and our anniversary. Needless to say, we were very excited. The last two times we had requested a water or partial water view and were thrilled with the location. This time my husband requested (eight months earlier) a garden view thinking we would have a pretty, quiet garden view. Upon entering the room, I was very disappointed- it was very dark with a couple of huge trees blocking the sun and absolutely no garden view. We waited for hours to be shown other rooms that went from bad to worse - construction and the highway - we decided we would upgrade to a water view and we’re told there were no other rooms . However, I went on line and there were many rooms available. When I asked about these they said they were sorry but those rooms were not for Disney Club members. Many of the employees are incredibly nice and accommodating , but the front desk leaves a lot to be desired (except for Ashlin who made our stay tolerable), The front desk manager could use some tips from her. I’m hoping that if more DCM have been treated this way that they will write a review as well, so that management can correct these issues.



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