Hawaii-Oahu

AULANI, A Disney Resort & Spa


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Exceptional Value    
Please note that "Value Plus" inclusions may be date, room type and/or duration specific.

2019 Exceptional Values
Extra Value: No Resort Fee.
Family: Kids 17 & under Stay Free.

Walt Disney Imagineers worked hand in hand with locals to create AULANI, A Disney Resort & Spa in Ko Olina's Hawaii Resort that celebrates Hawaiian culture, history, and traditions. From contemporary Hawaiian art and design to myriad recreational activities, entertainment, excursions, and more, AULANI immerses guests in the legends of the islands so you can experience the true enchantment of Hawaii. AULANI is a family paradise with a touch of magic - where everyone can enjoy amazing adventures, both together and on their own. Adults, teens, and kids each have their own special places here. And there's plenty of family fun, too.

As far as accommodations, in all guest rooms and suites, comfort and luxury strike a soothing balance. AULANI offers all of the standard room amenities you would expect from a world-class hotel. The real magic of the resort rooms and suites is in the details. All accommodations feature magical Disney touches to create a delightful home base for your family's Hawaii vacation.

Discover fun and relaxation for every age in Waikolohe Valley. Ascend the Puu Kilo, the eye-catching lava landmark, and launch into adventure on exhilarating waterslides. Or simply relax at Wailana Pool. See Hawaiian sea life up close in Oahu's only private snorkeling lagoon, or take your tots to Menehune Bridge, an interactive play area that's just for kids. Located between the two towers of AULANI, Waikolohe Valley brims with fun, magic and playful surprises.

For dining, local cuisine includes a fusion of flavors from around the world. Using the finest local ingredients, the chefs at AULANI have created a variety of dining options for you and your family. Whether it's an intimate sit-down dinner, a fast mid-afternoon snack, or a cozy breakfast in your room, you can find the perfect meal at this unique resort. A must is the KA WA'A Luau - - an evening celebration featuring song, dance & story telling as guests enjoy a sumptuous Hawaiian feast.

There is something for everyone at this Disney resort. Adults can take advantage of Laniwai - a Disney Spa. Offering a myriad of customizable spa packages, Laniwai will renew you. Discover a full menu of unique therapies, including couples' massages, treatments for men, and Kula Wai the only outdoor hydrotherapy garden on Oahu.

Teens can relax at Painted Sky - the only teen spa in Hawaii and a fun hangout for boys and girls ages 13 to 17, offering fun activities, video games, computers, spa treatments, and more. Aunty's Beach House is a 5,200-square-foot, state-of-the-art kids club where younger guests (ages 3-12) explore Hawaiian culture, art, and music through complimentary activities and Premium Experiences. A lifelong resident of Oahu, Aunty is considered by locals to be a true expert on Hawaiian history and cultural traditions. Aunty invites you to become a part of her extended ohana and make yourself at home at Aunty's Beach House.

Disney is known the world over for its first-rate dedication to impeccable service and for providing the ultimate level of personal attention during your stay. Be assured that the needs of you and your family are anticipated at every step. Enjoy your time together and let Disney take care of the details.
HOTEL LOCATION
Located in Ko Olina, Hawaii
Address: 92-1185 ALI'INUI DRIVE
KAPOLEI
HI

US
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(self/valet: $37/day)
Shopping Mall Nearby (25 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
Pu'u Kilo water slide that plunges you into the Waikolohe Pool. Great for families. Quiet pool for adults.
Water Sports on Site
Snorkeling: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This first-of-its-kind Disney creation rests on 21 acres with lushly detailed rooms and suites and a Disney Kids' Club. Inspired by the traditional Hawaiian hale (hut), the open air lobby welcomes guests as only Disney can. Original Hawaiian Built on a crescent shaped beach with two hotel towers overlooking gardens, Waikolohe stream or the blue Pacific. Beach: Lagoons and over a mile of seashore pathways with accessibility to an abundance of water activities including swimming, snorkeling, deep-sea fishing, scuba & sunset dinner cruises. Check-in: Rooms 3:00pm, Villas 4:00pm
Check-out: 11:00 am
Total Rooms: 359
Year Opened: 2011 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
POOLSIDE GARDENS VW-OFFER 5-14
OFFER (5-14) - all the amenities of the POOLSIDE GARDENS VIEW room but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
2BD STANDARD
1125 2-bedroom, 2 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Private lanai. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
2BD VILLA - OCEAN VIEW OFFER
OFFER - all the amenities of the 2BD VILLA - OCEAN VIEW but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
2BD STANDARD - OFFER
OFFER - all the amenities of the 2BD STANDARD but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
AHU ULA SUITE
1900 sf 2-bedroom, 3-bath ocean view suite. Luxury defined. Fully equipped kitchen, separate living areas and upgraded amenities abound. Comfortably sleeps 6 guests with varied bedding.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. A partial view of the ocean can be seen from the room and private lanai. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STANDARD VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Private lanai. Overlooking front and sides of resort with no discernable view. Sleeps 4. (King bedded rooms include sleeper sofa)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD VILLA - ISLAND GARDENS
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Private lanai offers partial views of mountains or gardens. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW - OFFER
OFFER - all the amenities of the OCEAN VIEW room but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
2BD ISLAND-GDNS OFFER 5-14
OFFER (5-14) - all the amenities of the 2BD VILLA - ILSAND GARDENS but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
STANDARD VIEW - OFFER
OFFER - all the amenities of the STANDARD VIEW room but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
DLX STUDIO - POOLSIDE GARDENS
356 sf studio reflecting a Hawaiian flair and a touch of Disney. Private lanai offers a partial view of pool, courtyard or water features. Sleeps 4.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
PART OCEAN VIEW - OFFER 5-14
OFFER (5-14) - all the amenities of the PARTIAL OCEAN VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD VILLA ISLAND GARDENS OFFER
OFFER - all the amenities of the 1BD VILLA - ISLAND GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
DLX STUDIO POOLSIDE GDNS OFFER
OFFER - all the amenities of the DLX STUDIO - POOLSIDE GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
1BD POOLSIDE GDNS OFFER 5-14
OFFER (5-14) - all the amenities of the 1BD VILLA - POOLSIDE GARDENS but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
PARLOR SUITE PART OCEAN VIEW
764 sf. 1-bedroom, 1.5 bath Parlor suite can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper and narrow twin pull-down bed). Private lanai offers partial views of the Pacific.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
2BD VILLA - POOLSIDE GARDENS
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial views of pool or gardens may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
2BD VILLA POOLSIDE GDNS OFFER
OFFER - all the amenities of the 2BD VILLA - POOLSIDE GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
DLX STUDIO STANDARD-OFFER 5-14
OFFER (5-14) - all the amenities of the DLX STUDIO STANDARD but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
DLX STUDIO-OCEAN VW OFFER 5-14
OFFER (5-14) - all the amenities of the DLX STUDIO - OCEAN VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
ISLAND GARDENS VW - OFFER 5-14
OFFER (5-14) - all the amenities of the ISLAND GARDENS VIEW room but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
DLX STU ISLAND GDN OFFER 5-14
Other Amenities -
1BD VILLA - OCEAN VIEW
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Partial views of the ocean can be enjoyed from the private lanai. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD STANDARD
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narro twin pull-down bed). Private lanai. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
2BD VILLA OCEAN VW OFFER 5-14
OFFER (5-14) - all the amenities of the 2BD VILLA - OCEAN VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD VILLA - OCEAN VIEW OFFER
OFFER - all the amenities of the 1BD VILLA - OCEAN VIEW but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
2BD STANDARD - OFFER 5-14
OFFER (5-14) - all the amenities of the 2BD STANDARD but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD STANDARD - OFFER
OFFER - all the amenities of the 1BD STANDARD but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
POOLSIDE GARDENS VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial view of the pool, courtyard or water features can be seen from the private lanai. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
3BD GRAND VILLA OCEAN VIEW
Over 2100 sf. 3-bedroom, 3-bath villa with ocean views from the large private lanai. Comfortably can accommodate 12 guests with varied bedding. Fully equipped kitchen for convenience.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
POOLSIDE GARDENS VIEW - OFFER
OFFER - all the amenities of the POOLSIDE GARDENS VIEW room but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
LEI HULU SUITE
1500 sf 2-bathroom suite. 1-bedroom (king bedded) and separate living area (with queen size sofa sleeper & sleeper chair). Ocean views from room or private lanai. Baths are upgraded with high end amenities and fixtures. Full kitchen.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW - OFFER 5-14
OFFER (5-14) - all the amenities of the OCEAN VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
STANDARD VIEW - OFFER (5-14)
OFFER (5-14) - all the amenities of the STANDARD VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD VILLA ISL GDNS OFFER 5-14
OFFER (5-14) - all the amenities of the 1BD VILLA - ISLAND GARDENS but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
DLX STU POOL-GDNS OFFER 5-14
OFFER (5-14) - all the amenities of the DLX STUDIO - POOLSIDE GARDENS but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
2BD VILLA - ISLAND GARDENS
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial mountain viiews may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe
PARTIAL OCEAN VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial ocean views from the large private lanai can be seen. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
2BD VILLA-ISLAND GARDENS OFFER
OFFER - all the amenities of the 2BD VILLA - ISLAND GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
PARLOR SUITE OCEAN VIEW
764 sf. 1-bedroom, 1.5 bath Parlor suite can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper and narrow twin pull-down bed). Private lanai offers partial ocean views.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PARTIAL OCEAN VIEW - OFFER
OFFER - all the amenities of the PARTIAL OCEAN VIEW room but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
1BD VILLA - POOLSIDE GARDENS
764 sf. 1-bedroom villa can comfortably hold 5 guests. Separate bedroom (king bedded) and living area (with queen sleeper & narrow twin pull-down bed). Private lanai offers partial views of pool or courtyard. Full kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
2BD POOLSIDE-GDNS OFFER 5-14
OFFER (5-14) - all the amenities of the 2BD VILLA - POOLSIDE GARDENS but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD VILLA POOLSIDE GDNS OFFER
OFFER - all the amenities of the 1BD VILLA - POOLSIDE GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
DLX STUDIO STANDARD
356 sf studio with custom details reflecting the Hawaiian culture and environment. Limited views. Private balcony. Features a mini-fridge, microwave oven for your convenience. Sleeps 4.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO - OCEAN VIEW
356 sf studio with partial view of ocean from room or private lanai. Sleeps 4 comfortably. Decorated in subtle Hawaiian motif with Disney touches.
1 Queen Bed Other Amenities -
Air Conditioning
Fan
Carpet
Room Service
Balcony or Terrace
Sofa
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX STUDIO STANDARD - OFFER
OFFER - all the amenities of the DLX STUDIO STANDARD but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
DLX STUDIO - OCEAN VIEW OFFER
OFFER - all the amenities of the DLX STUDIO - OCEAN VIEW but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
ISLAND GARDENS VIEW
382 sf room decorated in a Hawaiian motif mixed with Disney designs. Partial views of the mountains or landscaping can seen while standing on the private balcony. Sleeps 4 (King bedded rooms include sleeper sofa).
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
ISLAND GARDENS VIEW - OFFER
OFFER - all the amenities of the ISLAND GARDENS VIEW room but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
1BD VILLA-OCEAN VW OFFER 5-14
OFFER (5-14) - all the amenities of the 1BD VILLA - OCEAN VIEW but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
1BD STANDARD - OFFER 5-14
OFFER (5-14) - all the amenities of the 1BD STANDARD but with the added value of discounted pricing, up to 30% off, on stays of 5-14 nights.
Other Amenities -
DLX STUDIO ISLAND GARDEN OFFER
OFFER - all the amenities of the DLX STUDIO ISLAND GARDENS but with the added value of discounted pricing, equivalent to a free night.
Other Amenities -
2BD VILLA - OCEAN VIEW
1125 2-bedroom, 2.5 bath villa. Sleeps 9 guest with a king bedded room, 2 queens in the other bedroom, a queen sleeper sofa & twin sleeper chair. Partial ocean views may be enjoyed from private balcony. Fully equipped kitchen.
Other Amenities -
Air Conditioning
Fan
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Refrigerator
Coffee Maker
Iron
Telephone
Television
TV Movies
Room Safe

OTHER INFO
ADA compliant rooms available.
"Baby-proofing" amenities on request.
DINING
There are 7 Restaurants at AULANI, A Disney Resort & Spa:
One Paddle, Two Paddle - This quick-service restaurant serves freshly made sandwiches and wraps, and house-made desserts. It also features a refillable mug station. A keiki (children's) menu is available.
Makahiki - Makahiki is named for the annual Hawaiian harvest festival recently revived on Oahu to celebrate the season of bounty. This casual dinner buffet features dishes with with enticing world flavors.
Off The Hook - Beachside lounge located next to 'AMA 'AMA: Contemporary Island Cooking.
Little 'Opihi's - Beachside food & beverage kiosk. Quick service eatery with convenient grab-and-go selections.
'AMA 'AMA - Contemporary island cooking-At `AMA`AMA, you'll delight in carefully prepared cuisine that connects you to true Hawai`i at breakfast, lunch and dinner.
Yogurt Bar - Enjoy a healthy treat of tangy yogurt with fresh fruit and tasty toppings in our spa.
The 'Olelo Room - This unique interactive lounge at Aulani surrounds you with local words and images. The `Olelo Room is open daily and serves continental breakfast, traditional afternoon tea and a lounge menu with fare inspired by local flavors.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool parties, Menehune Advendture trail, guided walking art tours, nature and wildlife tours. Something for every activity and level and interest.
Nightly Activities & Entertainment:
Starlit Hui, a signature evening gathering of music, dance and fun. Ohana Movie nights.
CHILDREN'S PROGRAMS
Menehune Adventure Trail - Beyond the hidden carvings, the legend of the Menehune will engage guests in an interactive adventure throughout the resort. Aunty's Beach House kids program.

Children's Facilities
Game Room
Children's Pool
Guests uncover a number of surprises, including a work-in-progress canoe, deep lava tube, and missing turtle. Players will also meet a cast of fun, local characters. Character breakfast on select days. To book, call 1-866-814-3569

TripAdvisor Web Reviews
Based on 6148reviews
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TripAdvisor Traveller Reviews
Aulani Resort – Honeymoon Stay
SarahEAKennedy, Sydney, Australia
Sun Feb 17 18:23:35 EST 2019
We travelled to Aulani Resort via taxi from Honolulu airport (approx 30 mins) On arrival, we received a warm greeting and were told the story behind Aulani before being escorted to the check in desk. This was a lovely experience and really set the scene (and what we hoped was the tone) for our stay. We checked into our room (1 bedroom suite) and were advised that for the other part of our stay we would need to change rooms (as we had booked a different room type – which we had known). On check in we were given a map of the resort and key information regarding the resort (accessing pools, dining option and activities) The 1 bedroom suite was great – we did have issues with the balcony door not opening and the TV in the lounge area did not work. We called engineering to assist with fixing these issues. These were fixed by the evening and we enjoyed two nights in this room. On our change over day, we packed our bags and called down to reception/bell desk to let them know our bags were packed and ready to transport to the new room when ready. We were then advised that we had to proceed to reception to officially check out of the room and either bring down or bags or have the bell desk bring them down. We were very disappointed as we had planned to head out for the day and this is not a standard hotel practice (normally the check in/out process for a room change is managed behind the scenes with minimal impact to the guest). After a long conversation on the phone we gave up and agreed to change our plans on the day to check out of the room. We advised concierge that the bags were packed and we were heading to reception. We were then advised that we needed to wait in the room until the porters arrived, after 30 mins of still waiting we call the bell desk to ask when we would be assisted and were advised they were very busy at the moment. After nearly an hour our bags were collected and we were able to make our way down to reception to check out. I specifically re-iterated our room requests to reception for our new room and noted we would be happy to wait for the appropriate room to be available (rather than opting for the first available in the category). On our arrival back we proceeded to reception to confirm our new room number and that our bags had been delivered. We arrived to the new room however the bags were not delivered (quickly fixed with a call to the bell desk) . We were located below the lobby level in a double queen room. As we were on our honeymoon we had requested a king room with a preference for a quiet room or high floor if possible. I contacted reception to advise that the bedding configuration was incorrect and was advised there were no options to change as the hotel was at capacity. I was advised that the room allocating team would reassess tomorrow. I called the reception team the next day and was advised again there was no capacity to change rooms. I was very surprised having worked in hotels (specifically in rooms division and as a I have studied hotel management) that there were no options to move us. This effectively meant that no king bedded or higher floor rooms in our category (or other category as we were happy to pay to upgrade) were checked out of that day (which given the hotel of that size would be highly unlikely). We continued to contact reception (and the front office manager) the next few days and had no luck. In the end we just settled on this room for our stay. We were very disappointed mainly due to the noise from this room – you can hear all movements on the lobby floor above and the housekeeping team were very noisy when moving through the floor in the early hours of the morning (well before sunrise). As our room was directly across from a service door, each morning around 3am I was awoken by the door being slammed/left to close automatically and a then a few hours later with children running/screaming as they prepared for a fun day ahead (this wouldn’t have been an issue if I hadn’t been woken up a couple of hours prior). After a few days I left a note under the door to please not let it slam (it ruined all but the last couple of nights sleep). The pool areas are absolutely great – our favourites were the Ka Maka Grotto, Whirlpool spa & the Waikolohe stream (including the two slides: Volcanic Vertical & Tubestone Curl). Although there is a queue for the slides – these are well worth it. To use the pool facilities you require your room key (pass) to collect a wrist band (these change daily). You can also collect towels when you get your wristband. As with most resorts the lounge chairs get reserved/taken very quickly – we often just piled out stuff on a single one when available. There is also a lagoon/beach at Aulani with plenty of beach activities. We enjoyed swimming and also rented a paddleboard ($39.00 per hour). This was so much fun and a great place to paddleboard for the first time as the water is relatively still and clear (watch out for the rocks below). It’s a lovely place to walk along the shoreline and there are plenty of places to lie down (in the sand or beach chairs) In terms of dining, we often had breakfast/lunches/snacks from the quick service restaurants (Mama’s snack stop & Ulu Café) – these are convenient and casual, however the food is generally average across these dinning locations. We also dined at Makahiki for Dinner (see separate review) – overall this was a good experience and a great way to see characters. Throughout the resort there are also a few shops for gifts, apparel, sundries, Disney merchandise - I recommend the Kālepa's Store as there are some great items there. The experience relating to our room(s), the changeover process and our interactions with the room division teams (reception, front office manager(s), bell desk & housekeeping) has driven the overall 2 star (poor) rating for this review of Aulani Resort. This significantly affected our stay and was a disappointing end to our Honeymoon. Tip: Select your room category carefully – if you can afford it I recommend booking a suite (particularly if you are looking for a guaranteed King bed) or book a room with an ocean/partial ocean view as this may get you a higher floor.

BEAUTIFUL!!
NealF52, Hartsdale, New York
Sun Feb 17 12:48:15 EST 2019
Stayed here for 9 days, to get away from the winter in New York! I'm a Disney Vacation Club member and I chose this location as my home resort. Couldn't of made a better choice. I've stayed here about 4 times in the past, and found the service and quality of the resort consistent every time that I come here. The cast members(workers) are all so nice and helpful. Plenty of activities to keep you busy, and the grounds are beautiful and well maintained. Even though it's a Disney Resort, adults can have just as much fun here also. Every time that I do visit here though, I rent a car, so I can explore the rest of the island also. I think this is a must, since there is so much to see and due in Oahu. The resort is about 30 minutes from Honolulu Airport BTW. What I liked the most, is that they're big on relaying the cultural value of the Hawaiian people to the guests staying there. Every morning, at 7am, if you happen to be up, they play a Hawaiian prayer chant to start the day. Very nice and beautiful touch!

Great Hawaiian Resort for families
danielcW9467VT,
Sun Feb 17 07:57:06 EST 2019
Aulani is one of the best beach resorts we’ve been to as a family. They have a great beach and great pools with a lazy river and 2 water slides. There are numerous dining options including character meals. The best part of this resort is that it has only a touch of Disney whereas the rest of the resort focuses on Hawaiian culture. The Laniwai Spa there has amazing outdoor hydrotherapy garden included in many of the treatments.

Best of the best
bogueplayer, Anaheim, California
Sat Feb 16 02:29:48 EST 2019
This is best family resort in all of Hawaii. Your kids will not be disappointed. The lazy river is very long and relaxing and the resort has multiple pools to hang out at. Again I consider this a family resort and not for singles to mingle. Also food is excellent but very pricey but this is Hawaii and a Disney resort.

Bad Service
lillyo_07, Seattle, Washington
Fri Feb 15 13:52:38 EST 2019
It was our first time at Disney Aulani and I guess we were expecting more from the staff because, after all, it's Disney! Some staff are great, most are so-so, it's a hit and miss. But there's one particular hostess, I think her name is Jenna-Jaed (or something like that) who made our experience at the character breakfast so "memorable" because of her rudeness, arrogance, and condescending attitude. We arrived there without reservations because we didn't know we were supposed to so we were placed on a waitlist, which is fine. But even though she knew we were there on a waitlist, every time we have a question, she would start it with a "Do you have a reservation?". It was very sarcastic. She snapped at my kids for playing with the rope barriers and then plastered on a fake smile when she was facing me. I had to hold my tongue to avoid making a scene. Then I merely stated I had no idea we were supposed to make reservations and she answered with a "We are the only resort with a character breakfast in the whole island". I mean seriously, did she think I was dumb? She could have handled that whole situation better. Finally, I couldn't handle talking to her anymore that I asked to speak with a manager, the asst manager came and she was very nice and totally understood our issue. SHE made me feel valuable. They did go through the waitlist and we were finally seated and got to enjoy the character breakfast. I don't know if Disney cares enough about what customers think of their staff but I seriously expected more from them. Oh the food is OK, just like any food you would expect from a buffet, the little Mickey mouse waffles were super cute. Meeting the characters kind of made up for that bad first impression. I still don't think rude, unhappy people should be greeting customers like that especially at a $$$$ resort like this!



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