Cozumel

Allegro Cozumel


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All Inclusive    

Exceptional Values!
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Family: First child 12 & under Stays, Plays & Eats Free (valid 4/16-07/10/17; 08/16-12/22/17).

The family-friendly Allegro Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Allegro Cozumel Resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Allegro Cozumel Resort, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
HOTEL LOCATION
The resort is on the southwest coast of Cozumel, right on the magnificent azure waters of San Francisco Beach. It`s just twenty minutes from the airport and five minutes from Palancar Reef, near the town of San Miguel.
Address: KILOMETRO 16.5
SAN FRANCISCO PALANCAR COZUMEL
QR

MX
Local Phone: 011-52-987-87-29
Toll Free Phone: 1-800-858-2258
Fax: 011-52-987-24508
Website Address: www.occidental-hotel.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (17 km.)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There are four swimming pools, featuring a swim-up bar, and jacuzzi. One pool is set aside for relaxing, while the other is specifically for activities.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $110 (approx)
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Allegro Cozumel consists of 300 beautifully appointed air-conditioned rooms contained in two-story Polynesian-style thatched roof villas, with eight rooms per villa. The world-famous Palancar Reef is a mere five minutes away. Hotel features include unlimited drinks, three restaurants, three bars, day and night tennis, nightly entertainment, two swimming pools, organized activities, non-motorized water sports, a scubaclinic in the pool and a children`s program. Beach: The property is situated on a sandy white beach with shallow depths, perfect for snorkeling and enjoying the crystalline waters of the turquoise Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 305
Year Opened: 1992 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Individual reservations for springbreakers are allowed. Men are required to wear collared shirts and dress slacks, casual elegant dress codes applies to women for dinner dining.
ROOM TYPES
SUPERIOR PREMIUM LEVEL
1 king or 2 double beds, furnished terrace, cable TV, safety deposit box, coffeemakeriron & ironing board, bathroom w/shower, hairdryer. Premium Level includes upgraded services/amenities (private check-in, restocked mini-bar, access to private lounge).
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR ROOM
1 king or 2 double beds, gardenview, furnished terrace, cable TV, safety deposit box,coffee maker, iron & ironing board, bathroom with shower, hairdryer. Rooms can be connecting.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Allegro Cozumel features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 5 Restaurants at Allegro Cozumel:
El Italiano - A la carte Italian specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
El Oriental - A la carte Oriental specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
Snack Bar - Lunch buffet.
La Troje - An a la carte Mexican specialty restaurant open for dinner only, reservations and semi-formal attire are required.
Topaz Main Restaurant - A casual buffet restaurant serving international cuisine open for breakfast and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows.
CHILDREN'S PROGRAMS
The Kids Club program is available from 9:00 am to 5:00 pm for kids between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
225 Recommend
225 past Apple Vacationers would recommend Allegro Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4582reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
ERIC D.
Oct 29 2017
Drinks were terrible unless at the royal level. All staff was good. Resort clean. Quiet peaceful resort. We stayed at occidental not allegro.
Customer Rating: 

TEST
I was very disappointed in the hotel!
DONALD C.
Oct 19 2017
We were booked at Allegro but stayed at The Occidental. It was supposed to be an upgrade hotel. Service was bad and the hotel was so spread out. The food was bad and the beach sand was gritty and brown. The water was beautiful. Very disappointed
Customer Rating: 

TEST
My stay 6/3-6/10/17
AARON C.
Jun 14 2017
Was very disappointed that we could only get 2 dinner reservations to the al a carte restaurants during our stay. Was not impressed with the food on the main buffet. Did like the lunch buffet. Our rooms didn't get cleaned until close to 4 when we would want to go back to the room to shower and get ready for dinner which was annoying. Had to call front desk a few times for towels. Also there were a few times I called the front desk and got no answer.
Customer Rating: 

TEST
Allegro Cozumel is fantastic!
YULIA K.
Apr 26 2017
The service we received at Allegro Cozumel was amazing! The entire resort is beautiful and maintained to such a high standard! All of the hotel staff in every area was extremely kind and happy to help you with anything you need and really takes great care of you. We were very impressed at the amount of work they do at the resort, they never stop working. You really feel welcome! It was never crowded nor did we have to wait on anything. The beach is beautiful and the water is stunning! Snorkeling there was absolutely incredible! Highly recommended in every possible way! We were there for 8 nights and 9 days and didn't want to leave! Just book it and go!
Customer Rating: 

TEST
Best resort
ALLEN R.
Apr 26 2017
We enjoyed our trip to the Allegro Cozumel and would highly recommend it to others. The service was great and the food variety fantastic. Great family resort as lots of activities for kids. Cozumel is beautiful and the snorkeling to the Palancar Reef was awesome.
Customer Rating: 

TEST
RANDAL A.
Apr 06 2017
Breakfast and dinner buffets were cold. Unfortunately we would not stay at this hotel again.
Customer Rating: 

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Overbooked!
DEBORAH W.
Apr 04 2017
After traveling all day we got to our hotel and they told us they were overbooked they had didn't have a room for us ! We were very disappointed and extremely tired. They sent us to a sister resort thankfully it was a star up from the allegro that is the only thing that saved them !!!
Customer Rating: 

TEST
Great Get Away
SHELLIE V.
Mar 31 2017
Just returned home from our second visit to the Allegro in Cozumel. This is a very nice smaller resort that allows you to be close to everything without feeling cramped. The beach is nice, with much sea life to see if you like to snorkel. I ran into a few rays, squid, a lobster and two eels, along with many tropical fish, just in our swimming area. The rooms are not overly large, but the only time we needed them was to change and sleep. Each room has a balcony or porch with a hammock and a small table and chairs. The staff are great and work very hard to make your stay comfortable. The food is typical all inclusive options and plentiful, so no one goes hungry. I even saw the cook staff preparing special items for a couple who had dietary constrictions. We went back because the price was great, but will be returning because we love it. (Only sad about one thing. They removed the palapas from the beach. We ended up up next too a pool instead of in the sand so we could have cover.)
Customer Rating: 

TEST
Great beach vacation for the price!
MARK F.
Jan 27 2017
Located on terrific beach. Staff friendly and accomadating. Food good but sometimes had difficulty keeping warm in big dinning room. Would like to see more sausage and bacon served at breakfast. Pool water was very cold. Hot tub cold too.
Customer Rating: 

TEST
Break In/Terrible experience/Bad service
KRISTIN D.
Dec 29 2016
I have traveled extensively throughout Mexico including Cozumel many times. The service is terrible, the food just OK, and the staff the worst I have seen. This hotel is not safe at all. We had paid for a superior premium room and we got a poorly lit back of the hotel dark room. My room was broken into by the window latch and all my cash was stolen. I asked to speak with a manager...no one gave me the time of day. They tried not to honor the 2 dinner reservations that we had been promised. When we received them our name was not on the list and the service took two hours. Many families were walking out. Even the general buffet you have to wait in line. I ordered a drink on the beach and never received it. Also the food was poor quality. There was only one show on the beach...fire dancing. I would not recommend this hotel even if it was free.
Customer Rating: 

TEST
JOHN W.
Dec 19 2016
would highly recommend to family and friends
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Good couples holiday
,
Wed Nov 08 07:11:11 EST 2017
The grounds of this resort are beautiful, however, the rooms could definitively use some upgrading. The buffet meals were great but the a la carte's, not so much. My "salmon' from the seafood restaurant was out of a can! Overall the staff was friendly. Oswald, Nina and Ivis up in the First Club were great!

Allegro Cozumel--Barcelo's Bargain Basement El Cheapo Resort
GrandLevelMember, Melbourne, Florida
Fri Nov 03 13:00:14 EDT 2017
It appears that Barcelo has designated the Allegro Cozumel as his bargain-basement el cheapo resort, to be sold to domestic guests and their hordes of free children, or to corporate entities with the ability to buy out the resort and basically take it over. While I was there, one week featured incredibly loud thumping disco music until 3 am because of private parties held in the beach and pool area. When security/front desk was attempted to be alerted, it was found that the phones were taken off the hook or simply not answered. During the day loud radios were also permitted. The new policy of selling day passes very cheaply to domestic guests and three day weekends with children free for domestic guests resulted in long lunch lines and children running freely through the lunch restaurant while their parents sat texting with their phones. These domestic guests were rude to the Allegro staff and to the non-domestic guests alike. Staff was completely overworked with long waits for drinks at the bar and long lines at the main buffet for breakfast and dinner. I went into the disco at around 2200 on a Saturday night and being the only foreigner in there I felt very uncomfortable. The Allegro has become a kindergarten. Adults have fewer rights than children, it seems. There is a children’s pool, yes. An adult pool, NO. Guests chose to put their children in the “relax” pool, some in diapers. It was impossible to attempt to swim laps in that pool, with children outnumbering their parents by 2:1 or even 3:1. I also saw First Club guests with their children in diapers in the First Club infinity pool. Staff did not prevent this from happening, nor were children under 12 without parental supervision ejected from the First Club pool unless a member reported this to First Club staff. Speaking of the First Club, while I was there the morning breakfast was late 5 days out of 7. This was on some days due to rain downtown, other days tardy appearances by First Club staff. When they did open, the egg dishes were ice-cold and front desk personnel more concerned with their Facebook accounts than in helping the bartenders to set up breakfast. NO consistency in cooked dishes such as bacon or pork sausage. Some days very nicely done (but cold), other days droopy and fatty and undercooked (and very cold). The hash brown patties were soggy and cold. The sterno cans stink to high heaven when they burn out, making the eating experience very unpleasant, and leaving a bad taste in one’s mouth and nose for a long time. Seating at tables has been reduced from 12 to only 6, and of there are no bar stools available anymore. The TV in the First Club is so old it does not support playback of movies on USB key. I was told about 5 years ago that TV was going to be replaced by a larger one—never happened. All upholstery in the sofas and upholstered chairs in the First Club are filthy and stinky because the “no wet swimsuits” rule is not enforced. The coverup and no bare feet regulations also not enforced, ONLY if a member complains. Same with the No Smoking on the deck rules—not enforced unless a Member complains. On numerous occasions there was nowhere for a non-smoker to be outside the First Club without stinky cigarette smoke blowing in the air. The door handle in front of the First Club desk is so rude that I wouldn’t even touch it. The 5:00 snacks/hors-deuvres have gone downhill. The resort in general has a problem with the C-word—CONSISTENCY. One time the short ribs were excellent, another time undercooked and almost inedible. The shrimp are not deveined—NOT very appetizing. First Club rooms have not been renovated in years, except for a glued-in glass panel that is an accident waiting to happen in the the bathroom, which also has a very slippery tub with no non-slip strips. The furniture is old and shabby, there are no comfortable chairs to sit in (if you are watching TV you have to be on the bed). TV signal is mostly unwatchable, snowy/distorted. Beds still have concrete platforms. Beds are old and saggy and have noisy springs, sheets are too small and shabby, some sewn together, pillows are a joke, are too soft and stink of mildew. Towels are shabby and grey, some have Allegro Vacation Club logos on them--it hasn’t been the AVC for 8 years now. The door in the unit I stay in has 1 inch gaps top and bottom which allows horseflies and scorpions from the jungle into the room, I have been stung by scorpions on 3 occasions and by the tabanos (horseflies) on more occasions than I can count. Ceiling fans do not reverse to blow upwards for a more subtle airflow in the room, they also wobble and make noise. The air conditioning is ice-cold but provides NO dehumidification, resulting in cold clammy sheets and also in your clothes hanging in the closet. Water is finally hot but has no regulation and can switch from scalding to cold in an instant. The rooms on the hotel side (not First Club) have seen more improvements that on the FC side, with walk-in showers and beds with box springs and replaced mattresses. Leads me to believe that Barcelo does not care about the First Club, and as Members we have money invested in this place. Oh, they did get the golf cart back to the First Club, although most of the time it wasn’t running because of a flat tire. Now, let’s talk about the food. I never did go up to breakfast at the buffet, it’s so steaming hot in there that dining there is uncomfortable, I don’t like to sweat when I am eating. NO air flowing through there, and some of the ceiling fans blow UP to the palapa roof way overhead? Also with there were long lines for breakfast, and I dive at 830 most every day—even arriving at 700 I would not have been able to make my dive boat pickup at 830. Dinner in the buffet was even more steamy, and the food only so-so. The Italian was good but had no consistency—guess it depended on the chef on whatever night you were there. The Italian not nearly as good as it was a couple years ago, when they had carpaccio tuna and beef and more of variety of cheeses on the salad bar. The dress code has been relaxed, people wearing trucker ball caps and in flipflops and sometimes in sleeveless shirts, like I really want to see some guy's hairy armpits at a sit-down restaurant for dinner?? Staff appeared to be afraid of enforcing those rules. Then again, el Senor Barcelo himself wears ball caps at the nicest restaurant at the Occidental next door. The Italian also suffers from the C-word—CONSISTENCY. Different nights, different chefs, different food. The Oriental has consistently good food, the show is great, but suffers from no enforcement of dress codes. WAY too much salty soy sauce! Make sure you drink plenty of water! This restaurant is also not nearly as good as it was a couple years ago, when they had a sushi buffet with thin-sliced tuna and myriad sauces. Lunch was a long wait to get in because of the domestic guests and their myriad children. These guests were rude to the staff and rudely elbowed foreigners out of the way at the buffet lines. Food never varied, the paella was instantly picked over leaving only rice, burgers were soggy and greasy, salads not great except for some cole slaw with raisins that was served once or twice during the week. Jacqueline, the pizza chef, is to be commended! She made pizza the way you wanted, if you were lucky enough to be late to lunch after the crowds. The ice cream machine was consistently broken down. All in all NOT a great experience at the Allegro. I would give it NO stars but that is not an option. I have been the most frequent guest at this hotel in the last three years, 20 weeks (on 4 separate trips of 5 weeks each) in both 2015 and 2016, but my love affair with the Allegro is over.

Never Again
Angela P,
Sun Oct 22 19:27:27 EDT 2017
Beautiful location, nice beach. Could be a great resort!!! Clean, renewed rooms. Very, very poor quality and variety of food!!!! Japanese restaurant, was very good!!! Main restaurant, too dark!!! Employees, not very well trained. Antonio, bellboy, so courteous!!!!

STILL OUR FAVORITE PLACE!
mudd80123, Littleton, Colorado
Tue Oct 10 09:38:29 EDT 2017
I'm a little overdue, but think about writing this review everyday because the Allegro Cozumel is still on my mind! We went in August for 10 days, and once again - had our best trip ever to our favorite place. We have stayed here about 7 times over the last 15 years, and this was by far the best. They have done so many upgrades, us regulars can clearly see major differences. (To start off --- we are low maintenance, and we want a good beach. And in Cozumel, there is no better beach than this. But we are also not expecting to pay cheap prices and then get disappointed that we aren't staying at the fanciest place on earth. You are on an ISLAND, you are off the grid.) BEACH - can't get better. Beautiful, calm, always plenty of chairs and space, water is perfect. Beach is clean. We had friends who were in Playa del Carmen the same week we were, and they couldn't sit at the beach because there was too much seaweed. But the time we reached the beach each day - we never saw any of it. The crew works really hard to keep the beach pristine and nice. This is a smooth white sandy beach, water is bathtub warm, clear and calm. Not rocky at all - absolutely gorgeous. ROOMS - much nicer than before. Showers were nicer, best room we have stayed in during all of our visits. FOOD - breakfast has always been great and still is, and love that they added a small little juice bar. Omlette line is worth waiting for. Lunch is the same - nothing super fancy, but chicken sandwiches and burgers, and the chips + pick & guacamole are still our favorite. But now they have an ice cream machine --- and there is something incredible about this soft serve, and literally ate so much because it was so great. Dinner (buffet) very much improved and food was good. Some nights, the resort was busier than others so we did have to deal with some lines waiting to be seated at the buffet. BUT - you could always get a drink while you're waiting. OR -- one new thing they put out are disposable plates/cups, etc. so if you didn't want to wait in line --- grab a plate, fill it up, and leave! Loved having that option. Took our food to our room one night. Love that they had a little pasta station every night, which kept my picky teenager very happy. And the homemade ice cream - again, sometimes a line to scoop it out but definitely worth it! Dinner (restaurant) -- the new Japanese steakhouse was great! Great show, great fun, great food! Great addition to the resort. DRINKS - if your drinks aren't strong enough, get two! It's all-inclusive, and so I can't stand when people complain that their drinks aren't strong enough. Get a margarita with a shot of tequila on the side. Or ask for more liquor. The staff will accommodate you. POOLS - pools were cleaner than they have ever been. I'm sure it's hard to keep these clean because people go from the ocean to the beach to the pool. But pool was clean - we just didn't spend much time there because we were in MEXICO so we wanted to be on the beach. WEATHER - we had great weather, but we did get hit with a tropical storm that did keep us inside for 1.5 days. But the resort now has wifi (you have to pay for it) but it was strong enough and worked just fine. But the next day, they had double the staff cleaning up the beach. Very hard workers. This resort allows you to truly feel like you are in paradise and you can be completely off the grid if you want to be. Very relaxing. This is NOT the resort for you, if you want to party all night (place quiets down pretty early) and this is NOT the resort for you if you just want to hang in your room. But if you want to sit on the beach, relax, swim in the ocean, eat some food, decompress, and get away from craziness - this is the place. In all --- this was the best trip we've had here. Great staff, great upgrades, great service and it was a great price. We had a great time and we are so thankful to the staff for keeping us happy and comfortable and safe, and can't wait to come back!

Great diving
Scubagirl936, Montgomery, Texas
Mon Sep 25 10:07:01 EDT 2017
Enjoyed our one bedroom unit at the First Club. Specialty restaurants are very good especially the Asian. Dive shop is well set up but having the first dive leave at 8 am is a bit rushed as breakfast is supposed to be served from 7am at the other end of the property. Eating getting back to room to clean up and change and then go to dive shop by 7.45 is pushing it. It would b much better if the First dives left at 8.30am. Be aware that we were there during the off season supposedly quiet time but the hotel was letting in crowds of people just for the weekend. They came as families with lots of kids, very noisy. We like to travel during the offseason when the kids are in school.



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