Allegro Cozumel

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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

The family-friendly Allegro Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Allegro Cozumel Resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Allegro Cozumel Resort, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!

Find more information about Occidental Hotels & Resorts.

Learn more about Cozumel.
The resort is on the southwest coast of Cozumel, right on the magnificent azure waters of San Francisco Beach. It`s just twenty minutes from the airport and five minutes from Palancar Reef, near the town of San Miguel.
Address: KILOMETRO 16.5

Local Phone: 011-52-987-87-29
Toll Free Phone: 1-800-858-2258
Fax: 011-52-987-24508
Website Address:
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby (17 km.)
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There are four swimming pools, featuring a swim-up bar, and jacuzzi. One pool is set aside for relaxing, while the other is specifically for activities.
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $110 (approx)
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The Allegro Cozumel consists of 300 beautifully appointed air-conditioned rooms contained in two-story Polynesian-style thatched roof villas, with eight rooms per villa. The world-famous Palancar Reef is a mere five minutes away. Hotel features include unlimited drinks, three restaurants, three bars, day and night tennis, nightly entertainment, two swimming pools, organized activities, non-motorized water sports, a scubaclinic in the pool and a children`s program. Beach: The property is situated on a sandy white beach with shallow depths, perfect for snorkeling and enjoying the crystalline waters of the turquoise Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 305
Year Opened: 1992 Credit Cards: Visa, Master Card, American Express
Individual reservations for springbreakers are allowed. Men are required to wear collared shirts and dress slacks, casual elegant dress codes applies to women for dinner dining.
1 king or 2 double beds, gardenview, furnished terrace, cable TV, safety deposit box,coffee maker, iron & ironing board, bathroom with shower, hairdryer. Rooms can be connecting.
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
1 king or 2 double beds, furnished terrace, cable TV, safety deposit box, coffeemakeriron & ironing board, bathroom w/shower, hairdryer. Premium Level includes upgraded services/amenities (private check-in, restocked mini-bar, access to private lounge).
Other Amenities -
Air Conditioning
Balcony or Terrace
Coffee Maker
Hair Dryer
Room Safe
Allegro Cozumel features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 5 Restaurants at Allegro Cozumel:
El Oriental - A la carte Oriental specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
Snack Bar - Lunch buffet.
La Troje - An a la carte Mexican specialty restaurant open for dinner only, reservations and semi-formal attire are required.
Topaz Main Restaurant - A casual buffet restaurant serving international cuisine open for breakfast and dinner.
El Italiano - A la carte Italian specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows.
The Kids Club program is available from 9:00 am to 5:00 pm for kids between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
225 Recommend
225 past Apple Vacationers would recommend Allegro Cozumel to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5083reviews
What to expect

Apple Vacations Traveller Reviews
Food Quality
Apr 13 2018
Food quality ranged from excellent (hibachi) to fair (buffet).
Customer Rating: 

Mar 03 2018
3rd yr in a row Paradise Apple underates this hotel
Customer Rating: 

Skip the upgrade...
Feb 14 2018
This was our second visit to the Allegro, while the staff is awsome, there are few things lacking. We did the upgrade package hoping for bigger/nicer rooms. Nope, neither. Our toilet had to be repaired 3 times and would still keep running sometimes. Shower temps fluctuated quite a bit. The music played in the club is SO LOUD it reverberates in your ears! Anywhere music played, it's horribly LOUD. The food isn't great, but none of us lost any weight. Lol. Would be nice if the club started playing dance music before 10pm. The beach is very nice. Bring your own snorkel stuff as the wait in line for it can be quite long. Overall Allego Cozumel is a nice place and I wouldn't mind going back someday. Carlos makes wonderful flaming coffee!!
Customer Rating: 

Quantity of food and labeling of food/premier signage
Jan 24 2018
One complaint is that when food was gone on the buffet, it was slow or never to be refilled. Wish food would be labeled to how spicy it is. We upgraded to a premier room, premier options could have been labeled better with signs. There were three access points and only one labeled.
Customer Rating: 

Review of Allegro- Not worth it...
Jan 24 2018
Our recent stay at Allegro was very very disappointing. We staying for 8 days at the end of December with a group of 12 friends and family members. Food: the only decent meals we had were at the restaurants that requires reservations (of which are limited and very difficult to get into). There are three restraunts that require reservations, yet we we're limited to only two reservations for our room for the 8 days we were there! The buffet for breakfast, lunch and dinner needs a lot of work on quality and variety of food. Foods were not restocked often during buffet hours. So, if you did not go soon after the buffet opened, your options were very slim and there was a wait to even get a table. Service: 0/10...I have never stayed at a resort with such poor service. Many times, we had to flag down a waiter to even get water a with our meal. Front desk staff was rude and unfriendly upon arrival and check out. On our departure day we called for a bell boy as instructed with plenty of time before check out, waited and waited for 20 minutes for the bell boy to arrive before decided to carry all of our luggage up ourselves. Entertainment: Basically non-existent...huge let down for a family/kids resort. The night time entertainment shows were very poorly put together and was the same thing repeated almost every night. We were there 8 days and they only had one entertainment and it was Thursday afternoon foam pool party which is “one” of the stars- i expected that type of entertainment daily! Rooms and amenities: I have never stayed at such a "cheap" place. The villas are right on top of one another and walls so thin that we could hear every little sound. From building 35 (centrally located near the butter edge) we heard the same music over and over from the pool all day long, the excessively loud music from the shows and mini disco at night and between all of that, you can hear conversations word for word from the surrounding rooms, the shower turning on, phones ringing and toilets flushing in the buildings next to us at all hours of the day. Absolutely no "quiet time", making it very frustrating with kids. Although kept clean, the rooms are very small and water temperature never remained stable while showering & to mention we complained about our shower not working for 3 days! It wasn’t until the 3rd time i went down to the front desk and waited until they made a direct call to matience versus writing it down that they did something about it and fixed it with electrical tape (which was fine but if I’m paying to stay at a nice resort, it was quite the cheap fix, and a crappy shower for 3 days strait and waste of my time complaining about it)! Overall, I would NOT recommend this place to anyone. The best parts of our trip were the excursions and activities we did OFF the resort. There many many other all inclusive resorts within the same price range that will allow a much better vacation experience.
Customer Rating: 

Allegro - Cozumel
Jan 19 2018
Service at Allegro was stupendous as always as this is our 4th trip with Apple to Cozumel Allegro. The Beach is beautiful, no rocks, great snorkeling, saw many fish! Bartenders at Allegro go beyond our expectations each and every year, starting with Freddy, Armanda, Sergio & Juan Carlos. Kudos to these guys who work hard and make our trip enjoyable each and every time. Would like to see more Adult orientated shows in the Theatre in the future. Buffett food was good, Reservation restaurants were Excellent. Service in both was also above and beyond! Love the Mayan Coffee!!!!! We will be back next year for sure!
Customer Rating: 

Oct 29 2017
Drinks were terrible unless at the royal level. All staff was good. Resort clean. Quiet peaceful resort. We stayed at occidental not allegro.
Customer Rating: 

I was very disappointed in the hotel!
Oct 19 2017
We were booked at Allegro but stayed at The Occidental. It was supposed to be an upgrade hotel. Service was bad and the hotel was so spread out. The food was bad and the beach sand was gritty and brown. The water was beautiful. Very disappointed
Customer Rating: 

My stay 6/3-6/10/17
Jun 14 2017
Was very disappointed that we could only get 2 dinner reservations to the al a carte restaurants during our stay. Was not impressed with the food on the main buffet. Did like the lunch buffet. Our rooms didn't get cleaned until close to 4 when we would want to go back to the room to shower and get ready for dinner which was annoying. Had to call front desk a few times for towels. Also there were a few times I called the front desk and got no answer.
Customer Rating: 

Allegro Cozumel is fantastic!
Apr 26 2017
The service we received at Allegro Cozumel was amazing! The entire resort is beautiful and maintained to such a high standard! All of the hotel staff in every area was extremely kind and happy to help you with anything you need and really takes great care of you. We were very impressed at the amount of work they do at the resort, they never stop working. You really feel welcome! It was never crowded nor did we have to wait on anything. The beach is beautiful and the water is stunning! Snorkeling there was absolutely incredible! Highly recommended in every possible way! We were there for 8 nights and 9 days and didn't want to leave! Just book it and go!
Customer Rating: 

Best resort
Apr 26 2017
We enjoyed our trip to the Allegro Cozumel and would highly recommend it to others. The service was great and the food variety fantastic. Great family resort as lots of activities for kids. Cozumel is beautiful and the snorkeling to the Palancar Reef was awesome.
Customer Rating: 

TripAdvisor Traveller Reviews
Dive trip
brdjohn87, Burns, Kansas
Wed May 23 15:40:54 EDT 2018
The hotel and the staff are some of the best that I have ever met. The Pro Dive team are some of the best in the business. We will be back for sure. We stayed for a week in May and dove twice a day. The reef is amazing and the Hotel was fantastic. The staff of the Hotel are friendly and ready to help anytime. Our dive guides David and Manu are some of the best in the business. They are professional and knowledgeable about the reef and wild life we encountered. There is a gentleman at the dive shop ( I did not get his name sorry my fault) who packed our gear to and from the boat cleaned and dried it so that it was ready for the next day. Thanks to him for a great Job! The boat crew was very helpful getting us ready for the next dive and helping us get into the water. We had an amazing trip and did not want to go home. We had 1 problem when we checked in the in room safe would not work. One phone call to Dulsay and the repair guy was there in 5 min. He tried to change the batteries and that did not work so he went and got another safe and replaced it. That was the only hiccup of the whole week. Thank you for attention to the guest and we look forward to returning.

Amazing vacation!
AAworldtravelers, Houston, Texas
Tue May 22 02:39:37 EDT 2018
I spent a week at Allegro and it was everything I was hoping for. Amazing service from all the employees, Zuri and Elvis at the front desk very helpful and friendly and Chef Roger and Floricel and the rest of the waiters and waitresses made me feel at home. Thank you so much for your hard work!!!

Dive trip
Brad J,
Sun May 20 06:14:20 EDT 2018
The Allegro was clean neat and room was very nice. The staff was friendly and went above and beyond to ensure any needs were met. Great family atmosphere with lots of options for fun. The resort is very clean, and very well kept.

Simple but beautiful
Andreacr25, New York City, New York
Sat May 19 07:01:56 EDT 2018
This resort is beautiful since the moment you walk in the lobby everyone is very friendly and always working so hard to make you happy and feel welcome. We arrived earlier then our checking time but we could walk around and enjoy the resort until our room was ready by the time our room was ready there was a very long line of people “looking for their room key as well” so I was a little hectic to get he key.. but once we arrived to our room we felt very relax the room was beautiful beds where very comfortable to sleep in and the decor of the Room made it very peaceful we had a second floor room which had a hammock that we loved .It did rain for one day during the afternoon which stopped everyone from enjoying the outside but every employee worked very hard to make sure everyone was accommodated during the heavy rains. Once the raining times passed the sun came out as you can see on my pictures and it was beautiful the entertainment team is awesome they did a foam party at the pool which was awesome and fun, the night time show was also very fun and interactive only thing it only lasted 30 minutes we wished it was longer then that. The club is awesome they put good music and the atmosphere is fun. The food is very very much on the healthy side so if you are a fried food and unhealthy food meat lover not your place it’s more of a seafood place. I however loved the food it was delicious and the drinks it was more authentic Mexican styles but everything was very tasty. We had a reservation for the Mexican restaurant and it was awesome we loved their food and the staff was so much fun . Overall this resort is in a beautiful island that is preserved by the federal government to protect its greens and animals if you choose to go here be prepare to see wild animals since they are protected they walk around nothing unsafe.The island it self seem very safe as for all the tourist that we saw walking and shopping in the center on the island. There are restaurants around we didn’t try them because our stay was only 4 days so we wanted to enjoy the resort. If you would like to travel around the island you can take a taxi which are also safe because there’s no public transportation. I loved this place of Mexico I will definitely go back maybe take my kids since this is a family friendly hotel there’s a lot of kids all over but mostly locals and are very very well behaved you can’t even tell there are kids unless you really look around or stay near the kids pool.

Cozumel 5/2018
Kathy Ann H, Jefferson City, Missouri
Fri May 18 07:46:08 EDT 2018
I love the first club staff Katrina, Andrea, Antonio, Luis, Valentino they are the best. the dive shop Pro Dive is one of Cozumel best Nacho ,David ,Balta, Marc, Marion Angel wonderful . Staff and location are top shelf.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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