Cozumel

Allegro Cozumel


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All Inclusive    

2019 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

The family-friendly Allegro Cozumel Resort is located on the beautiful island of Cozumel and overlooks the Caribbean Sea on San Francisco Beach. Cozumel International airport sits only 15 miles away, and the resort is only a 45-minute ferry ride from Playa del Carmen. Nearby Palancar Reef is considered one of the top five diving destinations in the world. Guests staying at Allegro Cozumel Resort also enjoy one of the best beaches the island has to offer. Children will have a great time, too, with fun, games, and supervised activities at the Kids' Club (ages 4-12).

At the Allegro Cozumel Resort, the all-inclusive plan offers unlimited meals and drinks at any of the five restaurants and five bars. Guests can enjoy delicious, diverse cuisine in pleasant atmospheres meant for making memories.

Guests staying in a Superior Premium Level room can take advantage of private check-in with complimentary internet, luxurious in-room amenities, daily restocked minibar, exclusive access to the Santa Rosa Lounge with continental breakfast, snacks, and self-service bar, preferred room location, and distinctive bracelet!

Find more information about Barcelo Hotel Group.

Learn more about Cozumel.
HOTEL LOCATION
The resort is on the southwest coast of Cozumel, right on the magnificent azure waters of San Francisco Beach. It's just twenty minutes from the airport and five minutes from palancar reef, near the town of San Miguel.
Address: KILOMETRO 16.5
SAN FRANCISCO PALANCAR COZUMEL
QR

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Local Phone: 011-52-987-87-29
Toll Free Phone: 1-800-858-2258
Fax: 011-52-987-24508
Website Address: www.occidental-hotel.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (17 km.)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
There are four swimming pools, featuring a swim-up bar, and jacuzzi. One pool is set aside for relaxing, while the other is specifically for activities.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus.The 6,847-yd course will snake around trees, mangroves and wetlands, creating a unique challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $110 (approx)
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Allegro Cozumel consists of 300 beautifully appointed air-conditioned rooms contained in two-story Polynesian-style thatched roof villas, with eight rooms per villa. The world-famous palancar reef is a mere five minutes away. Hotel features include unlimited drinks, three restaurants, three bars, day and night tennis, nightly entertainment, two swimming pools, organized activities, non-motorized water sports, a scubaclinic in the pool and a children`s program. Beach: The property is situated on a sandy white beach with shallow depths, perfect for snorkeling and enjoying the crystalline waters of the turquoise Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 305
Year Opened: 1992 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Individual reservations for springbreakers are allowed. Men are required to wear collared shirts and dress slacks, casual elegant dress codes applies to women for dinner dining.
ROOM TYPES
SUPERIOR PREMIUM LEVEL
1 king or 2 double beds, furnished terrace, cable TV, safety deposit box, coffeemakeriron & ironing board, bathroom w/shower, hairdryer. Premium Level includes upgraded services/amenities (private check-in, restocked mini-bar, access to private lounge).
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR ROOM
1 king or 2 double beds, gardenview, furnished terrace, cable TV, safety deposit box,coffee maker, iron & ironing board, bathroom with shower, hairdryer. Rooms can be connecting.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Allegro Cozumel features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 5 Restaurants at Allegro Cozumel:
Topaz Main Restaurant - A casual buffet restaurant serving international cuisine open for breakfast and dinner.
El Italiano - A la carte Italian specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
El Oriental - A la carte Oriental specialty restaurant. Open for dinner only. Reservations required. Semi-formal attire required.
Snack Bar - Lunch buffet.
La Troje - An a la carte Mexican specialty restaurant open for dinner only, reservations and semi-formal attire are required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily Activities Program hosted by recreation staff in a variety of languages.
Nightly Activities & Entertainment:
Nightly Entertainment with local talent and staff shows.
CHILDREN'S PROGRAMS
The Kids Club program is available from 9:00 am to 5:00 pm for kids between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
225 Recommend
225 past Apple Vacationers would recommend Allegro Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5806reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great hotel with nice beach but the buffet food was not good.
STEPHANIE N.
Feb 12 2019
We got a free upgrade to what seemed to be a suite which was very nice. I requested a quite room based on other reviews of it being noisy there and my room was quiet. The refrigerator was re stocked and the room was cleaned well every morning. The water pressure in the shower was low the first day but it seemed to be fixed after that. The beach was nice but you have to get there early to claim your chair. The night entertainment was fine. Mostly all things that I have experienced at other all inclusive resorts. The buffets at all inclusive resorts are not usually scrumptious but this buffet definitely let me down. Not a great selection for my taste and the a la cart restaurants were almost impossible to get into. Overall I would say that my stay was good, not great, not bad..but good.
Customer Rating: 

Allegro Stay
JAY S.
Feb 06 2019
Food was good. Beach was Great. Activities were ok. Staff very attentive. Lots of smokers at the resort. Would have been nice if there were designated smoking area's. The too biggest spots for smoking seemed to be around the pool and at the front reception area (where you had to walk every time you wanted to eat). It was weird that the check in area for preferred members was not at the front desk (in a different building). First resort that we were at that every time we walked to eat or to the front desk area we were chased down by people (Allegro/Occidental people) to rent a jeep, etc, etc. Kind of annoying. Pool bar was a little strange - order a drink and they had to go up top to make it. Beach bar - Luis Frias very good - but could use more than one bartender. Sometimes a dozen people waiting in line. Our travel paperwork said that we would have wifi/internet in our room (that is why we upgraded). They charged us $40. Also charged us $10 cash per room when we got there. We didn't know anything about that.
Customer Rating: 

Extremely Disappointing
WILLIAM E.
Jan 30 2019
1. Room- Leaking roof! Broken shower head; bathroom door did not latch; broken coffee pot; saggy beds; no dresser for clothes 2. Grounds- Water slides in picture do not slide, concrete not plastic; not enough loungers (pool area or beach); trash/used limes thrown all over; towel staff rude/never enough clean towels or replacement cards; Bars- long lines/ran out of mixers or fruit EVERY DAY 3. Food - Below average/ empty serving dishes; leftover rehash the next day; other than burgers/hotdogs/fries very little kids friendly food 4. Service- Terrible! We purchased the upgrade for speedy checkin, lol. The guy was clueless. Our bags took an hour to arrive to our room. Time share sharks everywhere; Hector blew me off for reconfirming our return shuttle on the first day so I had to go back the next day. All of which seemed like a thinly disguised reason to try and sell us overpriced excursions. 5. Apple Separated our familys seats on return flight 2 adt 2 KIDS ages 5 and 8! We had to purchase an upgrade 4350 from United so we could have one parent sit with one kid and we were not together still. This was our kids first time on a commercial airline, first trip to the beach, first trip to Mexico and it was terribly disappointing. 5, Apple Vacation- On the return fli
Customer Rating: 

Check in
MEGAN B.
Nov 21 2018
At Check-in, we had a complication & asked for an additional room for the week for three of us. Apple was going to charge $650 for 5 nights which seemed like a lot for five nights. Our trip total was $1,310.00 for 8nights.
Customer Rating: 

MAKSIM L.
Aug 23 2018
I picked Allegro because it looked like they have an amazing beach and also good price . The beach was fantastic , great for everyone from small kids to adults. Not sure if it's like this during the busy times but in august there were plenty free beach chairs any time you come to the beach. It wasn't crowded at all. Lucky for us most guests were using pools so beach was not crowded at all. . If I wanted to swim in a pool I would have stayed home. Landscaping at this resort was excellent. They really put a lot of effort to make the grounds look amazing and clean. Rooms were small but sufficient with mini bar stocked daily. Maid service daily and also new towels every day. Food was average in my opinion. They had a lot of options, fresh vegetables, fruit. Many options to choose from for main dishes. I personally didn't find the food very tasty but it wouldn't be a reason not to visit this place again. I think there are plenty options for everyone to get full. If food is your top priority than it might not be the best place for you. This was my first time staying at all inclusive so not sure how other resorts compare as far as food goes. Allegro privides free beach towels but they do run out sometimes. Snorkling equipment they advertise is free but in reality you can get it for 1 hour every day for free. Anything beyond that you have to pay. Kayaks same thing you get one hour for free per day. They only have 4 kayaks so you might have to wait. Bringing your own snorkling gear might be a good idea if you like to snorkel a lot. Booking through Apple vacations gave us free airport to resorts transportation in both directions. Also, they have a representative in the hotel who can help you set up tours that are not included. Overall this was one of the best vacations for us. All inclusive is a way to go for a family vacation. It was very relaxing for a family of 4.
Customer Rating: 

Food Quality
ROY W.
Apr 13 2018
Food quality ranged from excellent (hibachi) to fair (buffet).
Customer Rating: 

LARRY C.
Mar 03 2018
3rd yr in a row Paradise Apple underates this hotel
Customer Rating: 

Skip the upgrade...
TAMMY R.
Feb 14 2018
This was our second visit to the Allegro, while the staff is awsome, there are few things lacking. We did the upgrade package hoping for bigger/nicer rooms. Nope, neither. Our toilet had to be repaired 3 times and would still keep running sometimes. Shower temps fluctuated quite a bit. The music played in the club is SO LOUD it reverberates in your ears! Anywhere music played, it's horribly LOUD. The food isn't great, but none of us lost any weight. Lol. Would be nice if the club started playing dance music before 10pm. The beach is very nice. Bring your own snorkel stuff as the wait in line for it can be quite long. Overall Allego Cozumel is a nice place and I wouldn't mind going back someday. Carlos makes wonderful flaming coffee!!
Customer Rating: 

Quantity of food and labeling of food/premier signage
DENNIS S.
Jan 24 2018
One complaint is that when food was gone on the buffet, it was slow or never to be refilled. Wish food would be labeled to how spicy it is. We upgraded to a premier room, premier options could have been labeled better with signs. There were three access points and only one labeled.
Customer Rating: 

Review of Allegro- Not worth it...
JOEL K.
Jan 24 2018
Our recent stay at Allegro was very very disappointing. We staying for 8 days at the end of December with a group of 12 friends and family members. Food: the only decent meals we had were at the restaurants that requires reservations (of which are limited and very difficult to get into). There are three restraunts that require reservations, yet we we're limited to only two reservations for our room for the 8 days we were there! The buffet for breakfast, lunch and dinner needs a lot of work on quality and variety of food. Foods were not restocked often during buffet hours. So, if you did not go soon after the buffet opened, your options were very slim and there was a wait to even get a table. Service: 0/10...I have never stayed at a resort with such poor service. Many times, we had to flag down a waiter to even get water a with our meal. Front desk staff was rude and unfriendly upon arrival and check out. On our departure day we called for a bell boy as instructed with plenty of time before check out, waited and waited for 20 minutes for the bell boy to arrive before decided to carry all of our luggage up ourselves. Entertainment: Basically non-existent...huge let down for a family/kids resort. The night time entertainment shows were very poorly put together and was the same thing repeated almost every night. We were there 8 days and they only had one entertainment and it was Thursday afternoon foam pool party which is “one” of the stars- i expected that type of entertainment daily! Rooms and amenities: I have never stayed at such a "cheap" place. The villas are right on top of one another and walls so thin that we could hear every little sound. From building 35 (centrally located near the butter edge) we heard the same music over and over from the pool all day long, the excessively loud music from the shows and mini disco at night and between all of that, you can hear conversations word for word from the surrounding rooms, the shower turning on, phones ringing and toilets flushing in the buildings next to us at all hours of the day. Absolutely no "quiet time", making it very frustrating with kids. Although kept clean, the rooms are very small and water temperature never remained stable while showering & to mention we complained about our shower not working for 3 days! It wasn’t until the 3rd time i went down to the front desk and waited until they made a direct call to matience versus writing it down that they did something about it and fixed it with electrical tape (which was fine but if I’m paying to stay at a nice resort, it was quite the cheap fix, and a crappy shower for 3 days strait and waste of my time complaining about it)! Overall, I would NOT recommend this place to anyone. The best parts of our trip were the excursions and activities we did OFF the resort. There many many other all inclusive resorts within the same price range that will allow a much better vacation experience.
Customer Rating: 

Allegro - Cozumel
LARRY L.
Jan 19 2018
Service at Allegro was stupendous as always as this is our 4th trip with Apple to Cozumel Allegro. The Beach is beautiful, no rocks, great snorkeling, saw many fish! Bartenders at Allegro go beyond our expectations each and every year, starting with Freddy, Armanda, Sergio & Juan Carlos. Kudos to these guys who work hard and make our trip enjoyable each and every time. Would like to see more Adult orientated shows in the Theatre in the future. Buffett food was good, Reservation restaurants were Excellent. Service in both was also above and beyond! Love the Mayan Coffee!!!!! We will be back next year for sure!
Customer Rating: 

TripAdvisor Traveller Reviews
Enjoyable 2 Weeks
Robert B, Germantown Hill
Thu Feb 21 04:55:17 EST 2019
We just completed a 2 week stay at Allegro Cozumel. We found property clean and pretty well maintained. It was very easy to get to any activity at the resort very easily. Food was average which is understandable when hosting people from many different countries and having large a large selection. We never had a problem finding something we liked. All employees on property were nice and courteous and helped with any thing we needed. Cabs to downtown were very easy to access at resort and downtown to return. We will definitely return next year.

Perfect, romantic dive vacation
Sunshine763107,
Tue Feb 19 13:42:41 EST 2019
We stayed in the First Club accommodations and were treated like royalty throughout our stay. Outstanding, friendly staff throughout the resort. Thatched roof rooms create a fun atmosphere. Menu choices were abundant, with something for every diet. You could eat KETO, vegetarian, standard American, or exclusively Mexican food. None of it was great, but it was fair for the price. Oriental restaurant had hibachi grill, which was the best food in the place, as well as entertaining. Italian restaurant was very disappointing. Mexican restaurant was so-so. Got a great massage at the spa with only 12 hours advance reservation. The location is absolutely beautiful and well maintained, with a dive operation right on site. The SCUBA staff could not be beat, and breathtakingly beautiful dive sites are only minutes away. We saw huge rays, lobsters, crabs, octopi, and nurse sharks in addition to fabulous corals, swim throughs, and abundant fish. Day and night dives with exceptional service. Divemasters spoke English, Spanish, French and German. There is a very international feel to the dive operation, with staff and guests from all over the world. Water park and children's activities looked fabulous. Pools are large, lovely and clean. Tennis courts are well maintained. Evening entertainment is in a lovely, outdoor theater. They show family movies early, with live entertainment around 9:00. Entertainment and activities around the beach and pools are led by fun staff on a P.A. system and can be heard everywhere in the resort from about noon until 5:00 p.m. every day. If you are seeking a quiet beach get-away this is NOT the place for you (unless you plan to spend a lot of time kayaking, sailing or underwater.) Those sensitive to insecticide might want to avoid this place. Mosquitos (and consequently, probably Zika virus) are well controlled, probably through the use of dangerous chemicals, which we could smell. There was very little birdsong or frog croaking for such a lush environment. Frequent use of insecticide has probably led to a decrease in birds and reptiles, although there were a few iguanas lounging around and we saw a few tiny lizards. We will probably return, as we had a wonderful experience. We paid extra for the Valentine's dinner on the beach. It was incredible in every way, and worth every penny.

Great place and wonderful staff!
Roving817238,
Mon Feb 18 05:27:53 EST 2019
This was our first stay in Cozumel. Everyone at Allegro was helpful when we asked questions about what to do and see. The Italian restaurant was our favorite. The nightly shows were very enjoyable and the Disco was great fun playing oldies but goodies.

Friends trip feb 2019
Navigate00531372983,
Mon Feb 18 04:23:25 EST 2019
Would go back to this resort. Beach and bar service at the beach were amazing! Snorkeling was incredible and the colouring of the water breath taking. Staff was friendly but not annoying Rooms were damp (as to be expected), nothing fancy but had all that was needed. Comfortable bed and great pillows! Bar fridge was always restocked with beer and water. Resort was clean. Pool was great temperature. Food was pretty good. Lots of variety! Did the Italian and asian a la carte which were both entertaining and great food!

Cozumel is amazing and this resort was a great choice!!
Culture61057029007,
Mon Feb 18 04:05:01 EST 2019
Allegro Cozumel not only looked just like the pictures we saw on Trip Advisor before we went, but the staff were super friendly and helpful, the rooms were very clean and lovely and the amenities on the resort property were all you need! We also very much appreciated the Discover Scuba experience right on the corner of the resort so we had easy access to the excursions. We'd return here for sure.



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