Akumal Bay Beach & Wellness Resort

This is a little late as we've been home (unfortunately) for 2 weeks, stayed here for 2 weeks in September with my gorgeous mother. This place truly is paradise. Not only is it conveniently situated in paradise but that every single member of staff are an absolute joy to be around, they work so hard and ALWAYS with a smile on their face. I don't think I've ever stayed anywhere like ABBWR before, it really is stunning. Yes we had a storm every day as we took the chance of staying in September but they don't last long, only 2 days did it stay around all afternoon, so we simply went for a drink, played UNO with the animation team then went in our hot tub! how unfortunate! As I've already said the staff are incredible here, we had a lot to do with Alejandro and his incredible animation team, in particular Mariana, Samantha, Alex and Marco and I'm sorry but I can't remember everybody else names. We weren't lucky enough to get a cabana as we preferred the lie in but the beach was beautiful and this meant we were closer to the sea, it also helps to have the sea breeze as it was very warm, the snorkelling is incredible and I recommend making use of the free paddle boarding every day, my mother enjoyed the aqua zumba every day and always finished it with a new friend. On that note I'd also like to thank our fellow holiday makers and I'd like to think new friends that we made, they ranged from UK to USA to Germany and they all made a huge impact on our holiday, thanks guys. I would love to return to this hotel and would highly recommend it to anyone who can't quite make their mind up. Thank you so much ABBWR for a fabulous holiday.

We stayed at the Akumal Bay Beach Resort and... wow... what a resort. They initially upgraded us to a gardenview room on the first floor but we preferred a regular room on the second or third floor with a good oceanview and they changed us the next day. The service was excellent, the food was good and healthy and the snorkelling is out of this world. There is a live aquarium directly in front of us with sea turtles, sting rays and lots of beautiful fishes. The yoga and meditation sessions were amazing and the staff is great (Rene, Hiram and 2 more). The lifeguard took some time to help me out with a knee injury and ease my pain. Took the collectivos to go to Playa del Carmen, only 40 pesos each. This has been our best all-inclusive resort stay and we are already planning to go back next year.

This was our first time to come after a few of our friends had spent some time here and highly recommended it. We came in with pretty high expectations but our stay was above and beyond anything we could have imagined. When we arrived we were greeted with a margarita and with news that we had been upgraded to a penthouse suite in building 1. A really polite gentleman carried our luggage and walked us to our room. When we walked in we were absolutely shocked by the size of the room and the view! The king size bed was wonderful and the rooftop patio with the whirlpool tub was so relaxing. There was a tiny hiccup with our room while we were there. Because of the insignificant issue, they brought us two plates of beautiful and delicious chocolate covered strawberries and gave us a complimentary couples massage at the on-site spa. Wow! Talk about customer service! We spent all day everyday enjoying the beach and Patricia continually bringing us our strawberry margs and mojitos. We ate every breakfast and lunch at the buffet with Alejandro Casanova as our server at each meal. He remembered us each morning and brought waters and cappuccinos. We tried the restaurants in the evening, but the Mexican restaurant was by far our favorite. Beatrice, the manager, always took great care of us and made sure the servers were always prompt. We highly recommend the Arrachara steak and the Vegetable Fajitas. As mentioned above, we were fortunate enough to experience a couple's massage during our stay. The spa was clean and comfortable. Roxane and Martha were amazing and gave us one of the best massages of our lives! An appointment at the spa is a must! Each night we enjoyed the live bands, dancing, people watching, and drinks at the main area. We also participated in water zumba & yoga and enjoyed both. It was nice to get a little bit of exercise to break up our days spent reading on the beach. We did not do any excursions because the resort had everything we needed for a wonderful vacation. Every moment at Akumal Bay Beach & Wellness Resort felt like a dream. We just returned home last week and are already trying to figure out how to return asap!

First of all we loved our stay. Perhaps the most relaxing of our 9 Riviera Maya trips. The location, view, relaxation, beach and staff were excellent. Our comparison is Bahia Principe Akumal were we stayed the first week and where we have stayed 5 other times. The room at BPA is somewhat nicer although the view at Akumal Bay Resort is the best. No comparison for food and entertainment as BPA is excellent and not so good at Akumal Bay Resort. Other than the Brazilian the other a la carte restaurants were not good and there was no air conditioning. We liked the buffet and the pool snack bar for meals. Perhaps it was our taste but the entertainment, other than 2 groups, was unpleasant noise. Akumal Bay Resort has so many excellent areas to enjoy: Areas for lounging in front of all resort buildings with private areas and day beds Everything is true beachfront Eating outdoors or indoors with or without air conditioning at the buffet Sushi and bar poolside/above the beach Relaxing lobby area Entertainment area and bar near the beach This is the best resort we know of in Riviera Maya for snorkeling Some tips: 4 buildings each with 4 floors and the 4th floor having a balcony on the roof Almost every room has an ocean view First floor rooms have patio and direct connection to the ground level. Some may only have ocean view if you are standing up 3rd and fourth floor rooms also should have excellent ocean front views. Most second floor rooms should as well College quarterbacks could probably throw a football into the ocean from the patio/deck of building number 3 & 4. Building 2 has the main pool and most resort buildings with easy access. Building 1 is not parallel with the beach There is a smallish infinity pool outside building 3 & 4 No reservations needed for a la carte restaurants but most didn’t seem to be full though only having about 16 tables If you are going to visit more than one resort in Riviera Maya, Isla Mujeres or Cozumel, consider having Akumal Beach Resort for the second of the two because the lobby area is so relaxing and enjoyable. Also, why not have clothes ready for enjoying the beach or the pool until your room is ready. I have been surprised by how few people tip the staff. Although it isn’t required why not make a significant financial difference to those who serve us? The staff works so hard and is so friendly and helpful. I apologize that I don’t remember many of the names of those who helped and served us. So many great staff people: Jose, Manuel, Filipe at the snack bar were terrific. So was the older gentleman there who was so friendly and served at the tables there. Special note to Carlos and his hawk/falcon Kenya for show and keeping unwanted birds away. The reservation and lobby staff took great care of us. Filiberto did an excellent job of welcoming us and showing us the resort. Joana and Yuritzi helped us a lot at the front desk.

Just returned 8th October, this is our second visit I didn't think it could get any better but it was. I emailed before leaving to request room 1001 as this is a great room on arrival the room request was granted. This hotel do care about there gusts no upgrade here for Sea view or hot tub on balcony or to sit on the bali beds it's there for everyone. Since last visit they have added an area with hammock which is lovely. The staff are amazing every one of them as this is a smaller hotel you do get to know them. Foodis really good here better than my last visit plenty to chose from so something for everyone. Snorkeling is great here lots of fish and turtles and stingrays As the turtles leave eggs here this year I had the honer to watch them hatch this was absolutely Amazon something I will never forget. I also was on the beach every night as you can see the milky way so clear and seen many shooting stars so not much sleep for me. We are well travelled and have been to other hotels here but ABBWC has been the best by far. On leaving the hotel gave us a gift of a turtle and a box of chocolates thank you this was a lovely touch to the end of our holiday. I would advise anyone who is thinking of going to this hotel, just go you will not regret it. Once again to all the staff thank you for making my holiday another memorable one and I will be back next year so keep my room for me.