CUBA - Fair Trade Contract

Apple Vacations is distributing Support to the Cuban People (the "Cuba Tours") as an agent for the tour principal tour organizer and provider, Cuba Travel Services, and not as a tour operator itself.

The total cost of your selected Cuba Escorted Tour includes Cuba visa application fee, hotel(s) in Cuba, some meals, destination events and services as indicated in the itineraries, U.S. and Cuban departure taxes, round-trip airfare to/from Miami to Cuba via scheduled air carriers and airport/hotel transfers.

YOUR BOOKING OF THE VACATION IS ACCEPTANCE OF THE TERMS IN THIS CONTRACT.

1. BOOKINGS AND PAYMENTS

All that is required to reserve your vacation is a signed booking form and the applicable deposit per person, plus the AV-OK plan payment (if selected). The balance due must be paid at least 45 days before departure (for bookings within 45 days of departure, full payment is due at time of booking). Bookings for travel December 24-27 will require payment in full by October 15. For certain holiday departures, full payment is due 60 days prior to departure. We reserve the right to treat the booking as canceled by you if the balance due is not paid on time.

2. DEPOSIT REQUIREMENTS

For Cuba, your minimum deposit is $125 per person for escorted tours, and $350 per person for Cuba Cruises, plus full payment of the published airfare, if applicable, at the time of guarantee (credit cards only). Late bookings often require us to incur additional administrative costs. Therefore, we will charge a late booking fee of $10 per person, in addition to the normal price on all vacations booked 14 days or less prior to departure. Apple Vacations reserves the right to issue scheduled airline tickets once the booking is under applicable deposit.

3. AMENDMENTS AND CANCELLATIONS

If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply.

Cuba Cancellation and Change Penalties

Charge per person ($) or as a % of the vacation price (including taxes and fuel surcharges)

Notice received by Apple Vacations in advance of departure Cancel Penalties
45 days or more $45
44-31 days $125
30-8 days 100%
7-0 days 100%
*These fees apply to changes to the departure date, flight, duration, class of service, departure city and destination.
 

Name Changes and Corrections

Up to $45 per person Apple fee plus applicable airline penalties. Note: some airlines & hotels do not allow name changes.

You must notify us immediately of any changes or cancellations. If you booked through a travel agency, all communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply.

 
You must notify us immediately of any changes or cancellations. If you booked through a travel agency, all communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply.
 

If the number of individuals occupying a room changes due to an amendment or cancellation, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all passengers change, it is considered a new booking and cancellation penalties will apply. Suppliers' cancellation provisions on optional tours only allow a refund if canceled with the notice required by the supplier - see the excursion company for the applicable notice provisions or to arrange a refund. To cover your cancellation and change fees, you may purchase the AV-OK Total Vacation Security Plan within 7 days of your initial booking (except for group passengers who are subject to unique contracts). For bookings created within 14 days of departure, AV-OK must be purchased at time of booking. Refer to the Plan Description at applevacations.com/avok.

4. HAZARDOUS MATERIALS RESTRICTIONS AND INSECTICIDE NOTICE

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in 5 years imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium Ion batteries, refer to faa.gov/go/packsafe for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information contact your airline representative. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Visit http://airconsumer.dot.gov/spray.htm for more information.

5. AIRLINE AND SUPPLIER RESPONSIBILITY

Apple Vacations, the airlines and other suppliers it uses issue tickets, coupons or electronic documents covering transportation, hotel accommodations and other services and facilities. Neither Apple Vacations nor these suppliers, or their respective sub-agents, is liable for loss or damage to property or injury of person caused by reason of any defect, negligence, or other wrongful act or omission by any other hotel agency, transportation company or party providing such services or facilities, strike, war, terrorism, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. All airlines concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the airlines and the passenger tickets issued in conjunction with this package. Apple Vacations is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.

6. LUGGAGE AND PERSONAL PROPERTY

The baggage allowance and fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained through your travel agent, by contacting the air carrier directly, or by requesting them at the airport. For air carrier baggage policies, visit applevacations.com/baggage. For international travel to which the Montreal Convention applies (including domestic portions of international travel), the airlines' liability is limited to 1,131 SDR (Special Drawing Rights) per customer for checked and unchecked baggage. Special Drawing Rights (SDR) is an international monetary fund unit of currency. SDR's will be converted to U.S. dollars using the rate in effect on the mishandled baggage settlement date. Exchange rates are available online at imf.org. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple Vacations does not accept liability for client luggage or personal property.

7. SUPPLIER AMENDMENTS AND CANCELLATIONS

Special features offered by tour companies and hotels are subject to change at the tour company's/hotel's discretion.

8. FLIGHT INFORMATION:

Your travel agent will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit. Your flight tickets, which we dispatch when your booking is paid in full, or your electronic documents, will contain your flight information. All times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. Apple Vacations assumes no responsibility for any passengers making independent connections to flights booked through Apple Vacations. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.

9. LOST SCHEDULED AIRLINE TICKETS & REFUNDS

Refunds (if applicable) for scheduled air programs will only be issued upon the return of the unused ticket. If you should lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return home, contact your travel agent or Apple Vacations to begin refund procedures by completing a "Lost Ticket Application" (fees may apply). Any refunds made by the airline will be based on the value of the original ticket less any airline processing fees. In most cases, the replacement ticket will be more expensive.

10. OUR RESPONSIBILITY TO YOU

Apple Vacations and Cuba Travel Services have made arrangements with airlines, hotels and other independent suppliers to provide you with the services you purchase. We have taken reasonable steps to ensure that proper arrangements are in place for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute. Please understand that we cannot control and will not be responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents, your failure to follow travel instructions, or for denied entry at destination or re-entry into the U.S. Apple Vacations is not responsible for losses or damages arising from bodily injury, property or other damage caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents or other unforeseen circumstances.

All prices and features described in Apple Vacations' promotional materials and website in respect of the Cuba Tours are subject to change without notice. Some hotel room photographs do not depict the standard room category.
If any term or condition of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.

11. DENIAL OF ENTRY

Certain countries have specific rules and policies concerning entry of travelers with criminal records. Anyone with even a minor criminal past may be denied entry into any foreign country or even entry back into the United States if you are not a U.S. Citizen. If you have a criminal record, it is important to check with the United States Embassy and the embassy or consulate of the country you wish to visit to ensure you can travel as planned.

12. AV-OK TOTAL VACATION SECURITY PLAN

We recommend that you purchase this additional travel protection plan to protect your travel investment against cancellation penalties with the purchase of our optional AV-OK Total Vacation Security Plan. For complete details, refer to the AV-OK Plan Description at applevacations.com/avok. AV-OK plan payments are non-refundable and non-transferable.

 

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